Customer service manager jobs in Worcester, MA - 2,429 jobs

📍 Boston, MA - Onsite This role sits within the Workplace Experience (WE) function and plays a key part in shaping a best‑in‑class, hospitality‑driven environment. The manager will lead a high‑performing team, partner with department leaders, and drive strategic initiatives that enhance connection, service, and operational excellence. Responsibilities Lead, coach, and develop the Workplace Experience team while setting clear goals aligned with the organization's vision. Partner with office and departmental leadership to deliver a high‑quality, client‑focused workplace experience. Develop and implement experience‑related guidelines, best practices, and service standards. Build strong cross‑functional relationships while promoting professionalism, collaboration, and ethical work practices. Oversee recruitment, onboarding, and ongoing training for team members; identify opportunities for professional growth. Safeguard confidential, sensitive, and proprietary information with discretion. Qualifications Bachelor's degree preferred Minimum 7 years of experience in hospitality, customer service management, or a similar environment. Experience in hotel management, facilities/office management, corporate settings, or legal environments preferred. Comfort navigating various technology platforms and tools.

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal . We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight. Position Overview - Mid-Senior Healthcare Client Partner Role Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare. Key Responsibilities: Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement. Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities. Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis. Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor. Participate in new client onboarding and training sessions. Monitor client engagement and track key metrics to measure value creation. Drive client growth by extending solutions into new locations or clinical specialties. Contribute to building a learning community among Avant-garde's client base through webinars and discussions. Hybrid location (2 days/week in the Boston office and 3 days/week from home). Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel). Qualifications: Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Proficiency in data manipulation and analysis using Excel pivot tables. Excellent communication and presentation abilities. Ability to thrive in a fast-paced startup environment. Skills & Experience: Education: Graduate degree required: MBA, MHA, MPH, or equivalent. Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields. Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers. 3+ years of hospital experience working with management and C-level stakeholders. Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.

Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team. Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT Key Responsibilities: Answer phone calls and address walk-ins providing exceptional customer service. Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities. Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency. Perform general administrative tasks, including correspondence management, document filing, and maintaining office records. Assist with preparing quotes, proposals, and contracts for residential exterior projects. Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements. Qualifications: 3+ years demonstrated experience in a fast-paced customer-centric environment Experience with Microsoft Office and CRM tools Ability to successfully multi-task and dynamically manage priorities Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience. Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays

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Store - BOS-WESTWOOD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $16.00 - $22.20 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Compensation: $75,000-$100,000 base (market-aligned) This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance. Key Responsibilities Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development Partner with internal departments to improve servicing processes and enhance the overall member experience Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed Ensure internal policies, procedures, and documentation standards are followed consistently Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands Qualifications Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership Strong working knowledge of loan servicing regulations and compliance requirements Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus Bachelor's degree preferred; equivalent professional experience considered Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment Excellent written and verbal communication skills Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously Strong judgment, professionalism, and ability to handle sensitive situations with discretion Proficient in Microsoft Outlook, Word, and Excel

A leading accounting firm in Boston seeks a Sales & Use Tax Manager to advise clients on tax regulations and compliance. The role involves significant client interaction, managing tax-related issues, and supervising tax professionals. Ideal candidates should have a Bachelor's degree, a minimum of four years in state and local tax, and strong communication skills. This position offers competitive pay and opportunities for career advancement within a supportive culture. #J-18808-Ljbffr

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Senior Manager, SOX & Audit Support North America and Canada will be responsible for leading the SOX program for both regions. This will include SOX testing, audits, and, on occasion, overseeing staff on multiple concurrent engagements, as necessary. The Senior Manager, SOX & Audit will be a working manager who is able to develop, execute, and manage all aspects of SOX including: planning, testing & reporting. Most importantly this individual will also work cross-functionally with the IT and the business process SOX team and be able to understand the risk and dependencies across all business cycles. In addition to SOX, this individual will also be required to conduct audits (operational & financial) along with another member of the team which will include fieldwork, report writing and presentation to audit management and senior business management. The Senior Manager, SOX & Audit will report to the Chief Audit Executive (CAE) and assist in the annual Internal Audit risk assessment process and ERM. This is a fast-paced environment and requires someone who has the ability to multi-task, work flexible hours as we are an international company. Duties Build and maintain cross-functional relationships with leaders throughout the organization to assist in creating transparency and ensuring cooperation with various audits and process improvement projects. Manage and lead the North America and Canada SOX 404 compliance program including testing, reporting and monitoring of all business process cycles in scope (e.g. FSCP, SEC, PTP, OTC, Inventory Management, Payroll, Financial Reporting etc.) to improve the overall control environment. Most importantly, the individual must meet the deadlines and be able to work independently. Work collaboratively with finance, audit, and IT departments to ensure compliance as several controls have IT dependencies. Perform walkthroughs of the various business cycles based on the flowcharts and Risk and Control Matrices and ensure they are updated every year or as the processes evolves and assess the effectiveness of the process and controls as needed. Ensure the RCM and deficiency tracker is up to date at all times and track progress of all deficiencies. Prepare regular progress update for Global SOX testing including charts for Sr. Leadership and CAE to show status of SOX testing, ITAC, Key reports etc. Manage the SOX auditors in the assigned region and ensure all SOX testing for 404, ITACs, key reports are completed timely. This may require testing them as well. Assist in development of comprehensive (ERM) risk management framework/strategy to facilitate identification, measurement, control and monitoring of key risk activities. Assist in preparing risk assessments and annual audit plans including preparing SOX materiality calculations for all regions. Collect and analyze data, conduct interviews and document, summarize, and assist the senior members in the Audit team during scoping, planning and during audits. Conduct data analytical audits including B/S and P&L reviews and prepare audit work papers and draft audit reports detailing the audit findings and recommendations. Formulate recommendations to management to correct deficiencies and improve controls. Work as a business partner with the management team without impeding independence. Identify, recommend and implement the necessary improvements to accounting policies/procedures, internal business controls and to help improve overall business efficiency. Strong analytical, research, and organizational skills, issue identification/prioritization/ resolution, and report writing skills is required. This position may be rotated with the SOX EMEA lead position to ensure department is well-rounded. Participate in a variety of special projects assigned by management. Desired Skills Possess a strong understanding of the COSO framework, Sarbanes-Oxley Act (Sections 302 and 404), financial reporting risks, internal controls, US GAAP, and IFRS, with the ability to make control recommendations to successfully mitigate key risks. Unparalleled ability to dig deep into the details but present high-level findings to business partners & leadership. A consistent drive to question the business and yourself on how to do things better and more efficiently. Oracle experience highly desired. Manufacturing or CPG industry experience required. Thorough knowledge of generally accepted auditing standards and compliance and substantive testing techniques including audit sampling methods. Prior experience with compliance auditing under Generally Accepted Accounting Principles (GAAP) is a plus. Effective oral and written communication and analytical and time management skills and the ability to work with limited supervision. Experience with internal accounting controls and objectives and Sarbanes-Oxley. Requirements Big Public Accounting experience desired. Have strong operating and financial controls evaluation skills. Demonstrate strong verbal, written communication and interpersonal skills. Possess project management skills with the focus on timely completion of tasks and the ability to identify and assess changing business process risks. Required Qualifications Bachelor's degree in accounting or finance. At least 10 years of combined experience in internal or external auditing, SOX compliance practices; Sarbanes-Oxley testing and managing experience is required. Experience working in a SOX environment conducting SOX testing, SOX reviews and reporting required (preferably at a manufacturing or CPG company). Certifications such as CPA, CA, CIA, CISA, CFE. MBAs are preferred. Big Public Accounting experience desired. Manufacturing or CPG industry experience required. Salary and Other Compensation The annual salary range for this position is $129,300 - $198,300 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. This posting will close within 90 days from the original posting date. Pay Range $129,300 - $198,300 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products- we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com. #J-18808-Ljbffr

The Senior Consulting Manager supports large-scale transformations at Dana-Farber as well as planning and decision-making regarding the company's most critical business issues and strategic priorities. The Senior Consulting Manager employs a hypothesis-driven approach to planning, facilitates Institute leadership decisions on complex topics, provides in-depth analysis, and maintains project structure to drive large-scale organizational change. They will work on multiple highly complex, ambiguous projects simultaneously. May work independently or in partnership with Principal, Director and Senior Directors and may lead small project teams. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Overall Drives large-scale organizational change Works on multiple Institute-wide, highly complex, ambiguous projects simultaneously Participates in the identification of value creation opportunities and implements planning structures to realize value Hypothesis-Driven Approach to Planning Applies a structured, hypothesis-driven approach to problem solving and using analytical tools and frameworks to develop solutions to complex business challenges Conducts analysis, research and projections for complex negotiations and strategic decisions; develops and implements systems to organize and analyze data Creates business cases for strategic programs and initiatives Leads ad hoc research and due diligence relating to new projects and initiatives; translates business and competitive intelligence research back into projects Articulates recommendations or options to support a definitive decision Transformation & Execution Creates project roadmaps and workplans that align with project vision and goals Tracks, reports on, and executes project workplans Identifies and escalates issues and risks Manages project management office functions including program management, tools and methodologies, roadmap development and management, risk mitigation, reporting, interdependency management, resource management, strategic communications, impact creation plan management, financial management, change management, and governance and stakeholder management Works with cross-functional teams to understand the impact of changes on different departments and ensure that transformation goals are aligned across the organization Collaboratively plans with anticipated new clinical partners Identifies and highlights likely business and financial impacts associated with program planning or expansion, as well as required implementation dependencies, issues, and risks to serve as input to prioritization and planning process Conducts impact analyses to assess Institutional/stakeholder readiness for change adoption and applies change management processes and tools to support adoption of change. Supports the design, development, delivery, and management of project/change related communications Stakeholder Management Works collaboratively with cross-functional teams and interacts independently with staff, mid-level, and executive leaders throughout the organization (including C-Suite) Builds and maintains consensus with stakeholders on project goals, critical issues, workplan, implications, recommendations, and implementation plan Develop and secure stakeholder commitment to recommendations and implement plans Maintains relationships with stakeholders and keeps them up to date on project status Consulting Infrastructure Collaboratively creates consulting frameworks and approaches that can be leveraged across projects and fit to purpose to accelerate speed to insights and results Collaboratively develops and defines project infrastructure (work plans, roadmaps, timelines, resources, milestones, KPIs, etc.); anticipates, identifies, manages and resolves risks to project status, milestones, timelines; develops and presents updates/metric reports to leadership Creates work products based on consulting best practices Utilizes and continues to improve and refine a standard set of strategy development, consulting, and business planning tools People Leadership Work collaboratively with department and organizational peers to ensure maximum performance by providing purpose, direction and motivation May lead small project teams Contributes to Planning and Consulting staff development, as well as internal departmental process and performance improvement Models and encourages high level of attention to detail and a commitment to producing high-quality results SUPERVISORY RESPONSIBILITIES: May provide training and guidance to others, including project team members. Qualifications Bachelor's degree required; relevant Master's degree strongly preferred (MBA, MPH, MHA, MSW). 5 years of professional work experience, including at least 3 years in strategic planning, business planning, and/or consulting, required. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Demonstrated ability to work closely and effectively with all levels of the organization Knowledge of large-scale transformations, strategic planning, and consulting practices, as well as experience within the healthcare field Excellent planning, project management, facilitation, and organizational skills, with the demonstrated ability to work on multiple concurrent projects simultaneously in a complex, deadline-driven environment Excellent written and oral communication skills with ability to deliver presentations to a wide variety of audiences -up to and including executive level and C-Suite executives Excellent problem-solving skills Role-model results-orientation, teamwork, communication, and interpersonal skills to other members of team Demonstrated ability to navigate complex and consensus driven environments to facilitate decision making Ability to effectively design and facilitate large meetings Ability to deal effectively with highly ambiguous and evolving situations while exhibiting calm presence to stakeholders and team members Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $143,800 - $165,000 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster #J-18808-Ljbffr

Title: Sr. Manager, Clinical Pharmacology Employment Type: Contract Status: Accepting Candidates About the role Lead clinical pharmacology strategy for early-stage CNS small-molecule programs. This role partners closely with Clinical Development, DMPK, Regulatory, and Clinical Operations to drive Phase 1 execution and data-driven dose decisions. Key Responsibilities • Serve as Clinical Pharmacology Lead for Phase 1 Healthy Volunteer (HV) studies • Own clinical PK, NCA, exposure-response, and dose-selection strategy • Perform and oversee modeling & simulation using Phoenix / WinNonlin • Contribute to protocols, analysis plans, and study reports • Author and review clinical pharmacology sections for IND/NDA/CTD submissions • Present PK strategy and results to internal governance teams and FDA Qualifications • PhD or PharmD in Pharmaceutical Sciences, Pharmacometrics, or related field • Strong hands-on clinical PK and PK/PD modeling experience • Direct experience leading Phase 1 HV studies • Proven regulatory submission and FDA interaction experience • CNS therapeutic and small-molecule development experience preferred Compensation (MA Pay Transparency): • Estimated hourly range: $80-$85/hr (W-2) • Final rate within this range will be based on skills, experience, and interview results

UDR is now hiring a Resident Services Manager 2 to join our team at Lenox Farms, our apartment community (338 homes) in Braintree, MA. GENERAL SUMMARY OF DUTIES: The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager SUPERVISION EXERCISED: Non-exempt status in accordance with FSLA guidelines. May supervise one associate, the Resident Service Coordinator or Resident Service Specialist. ESSENTIAL FUNCTIONS: Asset Quality Ensure community is ready for business and meets established physical standards daily as listed below: 1. Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "show" apartments to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks. 2. Refresh community signage, write and distribute collateral as needed to support the drive for occupancy and improve community image. Customer Service Provide the best standard of quality and service through resident relations: 1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals. 3. Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed. 4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests. 5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved. Financial Complete various accounting and financial functions associated with driving and supporting community operations: 1. Work closely with Business Manager to complete required financial responsibilities. 2. Conduct Purchase Card (P-card) reconciliation for community. Personnel (if applicable) Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance: 1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training, and team building. 2. Hire and train new staff and develop staff to maximize potential. 3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 4. Approve time records and requests for time off. Vendor Management Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems: 1. Manage vendor keys according to UDR's policies and procedures. 2. Source new vendors as needed in order to maintain community appearance and resident services. 3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems. Administrative Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: 1. Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments. 2. Review, monitor, administrate and sign leases as required and needed. 3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures. 4. Plan and manage all community events. 5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc. 6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 8. Smart Rent Management and Package and Parcel Management. 9. Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 10. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 11. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy." 12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests. 13. Develop and maintain emergency action procedures for the properties. 14. Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met. 15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 16. Comply with all Company policies and procedures related to employment. 17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 18. Perform other duties as assigned or needed. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues. Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning. Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required. Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices. Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished interpersonal skills both in person and by phone, with high professionalism. Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials. TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. EDUCATION AND EXPERIENCE: 1. Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 3. Minimum of two years' management or supervisory experience is required. 4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 5. Must have and maintain a valid driver's license unless otherwise noted. Hourly Pay Range: $36.05/hr. - $39.42/hr. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Senior Manager of Administration - Boston/Hybrid! Hybrid | Boston, MA All-In Compensation: $150,000-$165,000 (Base + Bonus + Profit Sharing) Are you a proven executive support leader who thrives in complex, fast-paced corporate environments? Are you a “Player Coach” who loves leading high-performing administrative teams, while still staying close to the action at the executive level as an Executive Assistant? Our client, a highly respected professional services firm, is seeking a Senior Manager of Administration to lead a large, multi-location administrative team and provide top-tier Executive Assistant support to a Senior Partner. This is a high-visibility, hybrid role that blends strategic leadership with hands-on executive partnership. If you bring deep experience in large corporate or professional services settings and enjoy setting the gold standard for executive and administrative support, this role offers both challenge and reward. Why This Role? Leadership with impact: Own and elevate administrative services across the organization. Executive partnership: Work directly with a Senior Partner as a trusted right-hand. Career-defining scope: Lead, mentor, and develop a large team of administrative professionals. Competitive total compensation: Base, bonus, and profit sharing. Hybrid flexibility: Boston-based / Hybrid with occasional travel to other offices. What You'll Do Administrative Leadership Lead, manage, and inspire a large team of Executive Assistants and Administrative Professionals across multiple locations. Oversee daily operations, workflows, and resource allocation to ensure consistent, high-quality service. Partner closely with senior leaders to understand evolving business needs and proactively align support. Track performance metrics, identify gaps, and implement best practices to continuously improve service delivery. People Management & Development Recruit, onboard, mentor, and retain top administrative talent. Conduct performance reviews, provide coaching, and support long-term career development. Build a collaborative, inclusive, and high-energy team culture that values excellence and accountability. Executive Assistant Support - Senior Partner Manage a complex and ever-changing executive calendar, travel, and logistics. Serve as the primary point of contact for the Senior Partner, handling communications with discretion and professionalism. Prepare agendas, presentations, briefing materials, and meeting prep. Support expense reporting, document management, and highly confidential initiatives. Anticipate needs, solve problems before they arise, and ensure the Senior Partner's time is optimized. What We're Looking For 8+ years of experience as an Executive Assistant, ideally supporting senior-level executives. 5+ years of experience managing and leading Executive Assistants or Administrative Assistants, including mid-to-large teams. Prior experience working in a large corporate or professional services environment (consulting, PE, VC, or similar strongly preferred). Demonstrated ability to balance strategic leadership with hands-on execution. Exceptional organizational, communication, and stakeholder management skills. Confidence working with senior executives and influencing across levels. Strong command of administrative technologies, workflow tools, and modern office systems. Bachelor's degree. Location & Travel Hybrid role based in Boston, MA Occasional travel to other office locations required Apply now and bring your leadership, expertise, and executive presence to a firm that values excellence. Send you resume to ****************** #LI-HR1 #ZR

FP&A Manager/Senior Manager (depending on experience) with PE-backed Healthcare company! (Remote) Don't miss this opportunity to manage and develop your own FP&A team at a rapidly growing organization! We are searching for a Senior Manager/ FP&A m=Manager at an established PE-backed Healthcare company. You will have the opportunity to manage and mentor a team of finance professionals and analysts and have ownership over the Corporate FP&A team as well as the annual budget, monthly forecast, and variance analysis processes. In this role you will you will: Serve as the head of the Corporate FP&A team, managing two analysts and report directly to the VP of Finance Model and forecast future scenarios and outcomes for the organization Hold ownership over the company's budgeting, forecasting, and variance analysis processes Mentor, manage, and develop your own global team of analysts Drive process improvements and automations through Workday Adaptive You need: 5+ Years of experience with FP&A and/or corporate finance 1+ Years of experience in a Healthcare organization Experience working with Workday Adaptive Planning To have worked in a cross-functional team that influenced senior stakeholders Experience in financial modelling and budgeting Strong analytical, organizational, and communication skills This role is looking to be filled ASAP, so if you are interested in this position as a Senior FP&A Manager, apply now!

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities! Job Description Summary Position Objective: The Service Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits. Position Responsibilities: Work with Profit Center Manager to develop and maintain rental operation standards Ensure the Profit Center is in compliance with company policies and procedures Ensure customer service levels are held above standards Maintaining a consistent message to be delivered by all customer service team members Train and develop rental operations staff Quality equipment improvement and reduction of driver time loading Quality control of fleet and management of cost associated with rental Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review. Set clear and measurable objectives for entire team Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff. Maximize operational efficiencies Recommend new processes where needed to improve quality and cost Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations. Manage human resource administration (payroll/scheduling/paperwork, etc.) Explain the billing procedure to customers and develop customer trust and understanding Assist customer in determining their rental needs by applying product knowledge Responsible for the management of the Yard Perform daily and weekly truck audits Communicate inventory levels to management Hold daily meetings to discuss daily objectives and safety issues Maintain well organized and safe premises Requirements: Education & Experience: 3 Years in the rental equipment or construction industries. 1 Year of Operations Management or related/retail management experience Excellent management and leadership skills Exceptional organization skills Exceptional problem solving skills; able to identify problems and implement corrective actions Excellent knowledge of construction equipment required. Ability to effectively communicate. Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system Base Pay Range: $74,509.00 - 88,479.20 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

The Senior Manager / Associate Director of Clinical Data Management (CDM) will lead and oversee clinical data management activities across Sironax clinical programs, ensuring the delivery of high-quality, compliant, and timely clinical trial data. This role serves as a hands-on leader and subject matter expert, partnering closely with Clinical Development, Biometrics, Medical, Regulatory, and external vendors (CROs) to support decision-making and regulatory submissions. The level (Senior Manager vs Associate Director) will be determined based on experience and scope of responsibility. Key Responsibilities Provide operational and strategic leadership for clinical data management activities across Phase I-III (and IV as applicable) studies. Develop, review, and maintain Data Management Plans (DMPs), CRFs/eCRFs, edit checks, and data review strategies. Oversee database build, UAT, data cleaning, medical coding, and database lock activities. Ensure compliance with global regulatory requirements including ICH-GCP, 21 CFR Part 11, and GCDMP. Manage and oversee CROs and data vendors, including scope definition, oversight, performance tracking, and issue resolution. Apply risk-based data management and quality oversight methodologies to proactively identify and mitigate data risks. Serve as the data management representative on cross-functional study teams and governance forums. Support inspection readiness and participate in audits and regulatory interactions as needed. Contribute to the development and continuous improvement of CDM SOPs, standards, and best practices. Mentor and guide junior data management staff and provide functional leadership as the organization grows. Qualifications Bachelor's degree or higher in life sciences, statistics, computer science, or a related field. 8-10+ years of clinical data management experience within biotech, pharmaceutical, or CRO environments. Demonstrated experience managing end-to-end CDM activities for multiple clinical trials. Strong working knowledge of EDC systems, eCOA, IRT, and data integrations. Hands-on experience with CDISC standards (CDASH, SDTM) and data readiness for regulatory submissions. Experience managing CROs and external vendors in a sponsor oversight model. Strong communication, leadership, and cross-functional collaboration skills. Preferred Attributes Experience supporting IND, NDA, or BLA submissions. Prior experience in a small or mid-sized biotech environment. Ability to operate both strategically and tactically in a fast-paced development setting. How to Apply: If you meet the above criteria and are excited by the opportunity to join our team, please submit your application directly. Please note: We are not accepting applications or outreach from recruitment agencies for this role. All candidates must apply directly.

Join a leading pharmaceutical company's Data Science team, where you'll drive and lead advanced analytics across Marketing, Sales, and Access. As Associate Director (Or Sr Manager), A HIGH LEVEL INDIVIDUAL CONTRIBUTOR, you'll lead strategic initiatives-from predictive modeling and personalization to field force optimization-delivering scalable solutions that inform commercial decisions and enhance patient engagement. Deep experience in pharmaceutical marketing analytics is essential to translate brand strategy into actionable insights. Keywords: MMM, Next Best Action, NLP, Data Science, HCP, GenAI Location: Onsite 3 days a week in Cambridge, MA Key Responsibilities Lead development and deployment of predictive models, segmentation, NLP, and GenAI tools to solve complex commercial challenges Translate pharmaceutical brand objectives into analytics frameworks across marketing, sales, and access Design and operationalize Next Best Action strategies to boost omnichannel engagement and HCP ROI Build and scale Patient 360 models and targeting algorithms for AI-driven lead generation Guide stakeholders through insight activation and integration into workflows Champion model governance, experimentation, and analytical rigor Collaborate with IT to develop ML Ops environments and productized solutions Manage external analytics partners and ensure alignment across data engineering, insights, and compliance Who You Are A strategic data scientist with strong business acumen, leadership presence, and deep experience in pharmaceutical marketing analytics. You thrive at the intersection of data and action, delivering measurable impact. Qualifications 7+ years in analytics/data science; 4+ years in leadership roles within pharmaceutical industry Proven experience in pharmaceutical marketing analytics, including brand strategy, HCP engagement, and omnichannel optimization Expertise in NBA, MMM, supervised/unsupervised learning, A/B testing, time-series forecasting Success in marketing mix modeling, decision engines, and GenAI product design Proficient in Python, R, SQL, Snowflake; skilled in Power BI or Tableau Familiarity with APLD, PlanTrak, claims, and specialty pharmacy datasets Strong communicator with executive presence and cross-functional influence

Station Manager - Aviation Security (Boston Logan International Airport) Company: Global Elite Group Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Global Elite Group is a highly specialized aviation security company, comprised of a diverse and collaborative team of committed professionals, industry leaders, and subject matter experts who rely on optimized processes and tools to deliver quality services. Our team is at the forefront of homeland security, safeguarding critical infrastructure and ensuring seamless airport operations at some of the largest and busiest airports in the country. Global is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Compensation & Benefits: Salary range $70,000-$72,500 plus discretionary year-end bonus Medical, Dental, Vision Benefits (plus AFLAC options) Paid Time Off (PTO) Employee engagement, professional development, and opportunities for advancement Work environment that balances challenge with support, helping you identify strengths and grow your career Opportunities for community service and civic engagement Position Overview: The Station Manager is a leadership role focused on ensuring safe, secure, and efficient airport operations. Reporting to the Regional Director of Northeast Operations, the Station Manager will oversee day-to-day security operations, ensuring compliance with regulations, effective staffing, and a positive team culture. This position is ideal for an experienced Security Manager or Operations Manager with strong leadership skills, deep knowledge of aviation and airport security procedures, and the ability to thrive in a fast-paced environment. The successful candidate will be: Security-minded, with strong analytical and problem-solving skills. Skilled in operations management, staffing, and scheduling. Effective in communicating with employees, clients, and law enforcement or government agencies. Experienced in applying security management protocols to ensure compliance and safety. Responsibilities: Oversee daily airport operations, including staffing and post coverage. Take proactive steps to ensure a safe and secure environment for employees and contractors. Conduct walk-throughs, security inspections, and daily briefings in coordination with the operations supervisors. Document staff performance, attendance, and apply corrective measures per HR policies. Review operational reports, time and attendance, and ensure payroll accuracy. Implement cost-effective practices across the station while maintaining high-quality service. Ensure compliance with all reporting procedures and effectively communicate updates to staff. Administer training (initial and recurrent) for security personnel and provide corrective coaching as needed. Safeguard company assets, including equipment and vehicles. Deliver exceptional customer service to clients, maintaining positive professional relationships. Qualifications: Previous management experience required (aviation, airport, security, or operations strongly preferred). High School Diploma or equivalent required Must be at least 21 years old. Valid driver's license with clean driving record. Legal authorization to work in the United States. Ability to pass all required initial and recurrent training classes and exams. Eligible to obtain an airport badge with customs seal (requires DHS 10-year verifiable background check, TSA security threat assessment, and criminal history check). Why Join Us? At Global Elite Group, we offer a dynamic and collaborative work environment where your expertise will directly contribute to the company's success and growth. You'll have the opportunity to lead a high-impact function while driving key initiatives that ensure we continue to uphold our commitment to quality, safety, and excellence.

Here at New City Microcreamery, we feel that above all else, its thepeople that matter most.We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City! Were proud to be a locally rooted brand known for exceptional hospitality, high-quality ingredients, and unforgettable guest experiences. Were looking for an inspiring, hands-on General Managerto lead our Downton Hudson and Sudbury location! As well as play a key role in our continued growth. If youre passionate about people, hospitality, and building something special, wed love to meet you. Are you someone who: Desire's to work for a local industry leader with a best-in-class culinary and hospitality brand Passionate about delivering vibrant, memorable guest experiences Thrive on building, mentoring, and motivating strong teams Has great attention to detail and enjoy's taking on new challenges Thinks creatively and drive results with a purpose If so, read on! Responsibilities: Lead & Inspire Hospitality:Ensure guest satisfaction through unforgettable service Motivate & Mentor: Recruit, coach, and develop a high-performing team Drive Financial Success: Grow sales, manage costs, and maximize overall store performance Build a Culture of Service: Foster a fun, positive, family-style work environment Champion Excellence: Uphold high standards across cleanliness, food quality, equipment, and operations in a culinary-driven setting Requirements: Restaurant or hospitality management experience preferred 35 years of hands-on experience in a fast-paced, high-volume environment Proven experience training, mentoring, and leading hourly team members Strong communication and leadership skills Ability to work a flexible schedule, including nights and weekends Comfortable performing physical tasks, including scooping ice cream and lifting up to 30 lbs Career Advantages: Opportunity to grow with an expanding company Comprehensive benefits, including medical insurance options Competitive salary with bonus potential Clear path for career growth and advancement Paid holidays, vacation, and training Employee discounts and referral program If this management opportunity sounds like the right fit for you then apply today and get ready to help us servethe best ice cream in the world! Job Type: Full-time Benefits: Employee discount Flexible spending account Health insurance Paid time off Paid training Referral program REQUIREMENTS Previous management experience Ability to work a flexible schedule, including nights & weekends Reliable transportation Founded in 2015 in Hudson, MA, New City Microcreamery, voted the Best Ice Cream in Massachusetts, has expanded into two locations and hundreds of retail stores. Weve taken the ice cream of our wildest imaginations and brought it to life. We created something we believe in; our childhood dream of a utopian society where ice cream rules - and most importantly - it's good. It's really good. We use a liquid nitrogen process to freeze the cream. After the scratch ice cream base has steeped in its flavor for 24 hours in our walk-in refrigerator, we pour it into our mixer. We slowly move the base and introduce the liquid nitrogen, which is less than 300 degrees! We then increase the speed on the mixer to aerate the frozen cream and give it its lighter texture and mouthfeel. The super-cold liquid nitrogen creates a smaller ice crystal which gives it the smooth New City texture we look for.

Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management. What you'll do: Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes Staff location adequately based on skills and workload Responsible for R&M, P&L and associated costs/budget Lead, plan, measure and continuous improvement of all service and maintenance performance metrics Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication Other duties assigned as needed Requirements: High School diploma required; trade-school degree a plus; bachelor's degree preferred Valid driver's license with acceptable driving record Extensive Equipment Fleet Maintenance and leadership experience 5 years' service and maintenance experience and a minimum of 3 years supervisory experience Strong motivational and leadership skills Excellent customer service skills Strong knowledge of maintenance accounting and P&L Basic computer skills (Excel) This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Compensation Rate: $65,615.00-$108,265.00 Why join us? We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Learn more about our full US benefit offerings here. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. Compensation Range: $78,485.00 - $117,730.00