Customer service manager jobs in Wylie, TX

Your Opportunity: General Manager Titlemax Pantego, TX As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation. While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential. What We Offer: Compensation This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries. Operations experience in a leadership capacity. Excellent verbal and written communication skills. Proficiency in using phones, Point of Sale, Microsoft Office, and other systems. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Associates degree or higher. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Manage overall store performance by meeting or exceeding Company performance standards. Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports. Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue. Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits. Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or District Manager. Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures and train new staff in keyholder duties. Participate in the selection, review, hiring, and retention of new employees. Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance. Handle complex customer situations that arise with integrity and professionalism. Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.* **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

About Us: ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Responsibilities: Develop full-stack applications with strong focus on security, design, validation, and adherence to SDLC frameworks. Collaborate with product managers, business operations, and engineering teams to define product requirements and objectives. Participate in system design consulting, platform management, and process optimization. Manage multiple tasks effectively and use sound judgment in prioritization. Maintain and update documentation, including team processes, best practices, and runbooks. Demonstrate a strong passion for technology and engineering innovation. Apply exceptional analytical skills and sound decision-making to deliver creative, practical, and commercially viable solutions. Basic Qualifications: Minimum 8 years of relevant professional experience with ServiceNow. Certified CSM Implementation Specialist. Proven experience in solution design and architecture, leveraging best practices and out-of-the-box (OOTB) capabilities. Strong integration experience with technologies such as MID Server, OAuth, REST, and third-party systems. Hands-on experience with Flow Designer and Agent/Configurable Workspaces. Prior experience working on high-availability, mission-critical systems. Ability to work independently in a fast-paced and multi-directional environment. Strong interpersonal, team collaboration, and communication skills. Preferred Qualifications: Experience in development and design of distributed systems. Background in financial services, particularly corporate cash management, is highly desirable. Exposure to AWS services, including: Amazon MSK / Apache Kafka ECS, S3, IAM, AWS X-Ray ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

CarMax, the way your career should be! About this job The Senior Technology Manager at CarMax helps bring disruptive innovation to life. They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans. This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders. The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems. With these teams of inspired associates, if you have a good idea, this is the place to be. The Senior Manager of Technology for Master Data Management is a key leader in providing reliable and scalable data management capabilities across the enterprise. The Senior Manager will be responsible for the talent selection and career development of a team of passionate software and data engineers, who closely partner with source data systems to centralize, enrich, and provide additional quality controls of the data that is critical for operational systems that helps build a customer 360 solution . The ideal candidate will have a passion and understanding of Master Data Management and will have the substantial experience in software engineering, data engineering, and cloud engineering practices that are necessary to ensure the data is ready to support mission-critical capabilities that drive CarMax's iconic customer experience. If you are interested in leading a high performing Technology team that drives building iconic customer experiences by leveraging data, your career search ends now! Well curated and trusted data is what powers customer experiences at CarMax. As we enable more and more digital experiences for our customers, we need to ensure the data that drives those experiences is comprehensive, accurate, and available. We are looking for a Senior Manager of Technology to lead the Master Data Management team at CarMax! Essential Responsibilities - What you will do Strategic planning and Results Focus Prioritize objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations. Deliver on commitments by being results focused while efficiently leveraging team talent. Think strategically - identify goals for the team while working to remove impediments. Evaluates root cause to multi-layer problems and identifies impacts beyond the immediate team/department. Breaks down complex plan into digestible and manageable action plans. Communication Persuasive and influential communicator - able to explain complex or intangible concepts to stakeholders at all levels Communicate the vision to executive management while also providing guidance for the team to support the strategic direction. Leverages a balanced network across various levels to influence. Partner with business stakeholders, peer groups, the IT management team, and key associates to get buy-in on strategic efforts. Team Leadership and Development Lead and empower a team of Engineers with varying levels of experience. Demonstrate the ability to connect the daily work to the organizational vision and inspires the team to contribute by sharing the “why”. Attract, recruit, retain and coach a strong team of skilled and engaged associates. Create clear role expectations and develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training, and advocacy. Drive associate engagement while leading through other leaders where necessary. Technology and Methods: Our Master Data Management engineering team leverages a broad complement of best-in-class systems, methodologies and technology including: MDM tool - Reltio Integration patterns including REST APIs, Eventing, Bulk Uploads DevOps Practices and Culture Dual-Track Agile Net/.Net Core, Azure, Microservices Architecture, Snowflake While this role is not “hands on keyboard,” we challenge our Sr. Managers to remain curious of innovative technology while also broadening their knowledge of CarMax functional areas. Qualifications - What do you bring. Passionate about information technology, data management, and data pipelines. Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels. Good listener - weighs input from multiple perspectives when forming opinions and recommendations. Collaborative and team-oriented work approach. Experience gaining buy-in among a large, diverse group of stakeholders. Experience managing, training and mentoring others in software and data engineering. Able to easily motivate and inspire team members, peers, stakeholders, and executives. Innovative; thinks beyond boundaries. Analytical; solves problems at root cause and prioritizes effectively. Continuous learner and improvement mentality; never satisfied. Comfortable speaking to large audiences and executives. Flexible and open-minded; proactively seeks input from others. Entrepreneurial drive and spirit; enjoys working in a fast-paced environment. Handles constructive criticism with ease; adapts easily and efficiently to change. Education and Experience: BS degree in Computer Science or Engineering 7+ years of experience in Information Technology with 5+ years of Technology development and implementation 5+ years of experience managing direct reports. 5+ years of experience required leading software projects leveraging Agile practices, required. Experience with any MDM tool like Reltio/Informatica/Microsoft Dynamics etc. preferred. Understanding of Data Governance/Data stewardship concepts Experience with building a customer 360 solution and/or Product Information System a plus. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. Work Location and Arrangement: This role will be based out of one of the following locations and have a Hybrid work arrangement: • Dallas, TX Technology Hub • Richmond, VA Technology Innovation Center About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

District Manager - South Central (Dallas, TX) Industrial Supply Solutions, Inc. (ISSI) Industrial Supply Solutions, Inc. (ISSI) is a faith-driven industrial supply company serving the aggregate and mining industry across two-thirds of the U.S. With steady growth since 1946, ISSI is committed to servant leadership, exceptional customer service, and high-quality conveying and mining solutions. The Opportunity ISSI is seeking a District Manager to lead and grow operations across Texas, Oklahoma, and Arkansas. This is a highly relational, field-based leadership role supporting sales, operations, and customer relationships. The District Manager works closely with Account Executives, Operations Managers, suppliers, and customers-driving revenue, gross margin, and operational health across multiple branches. This leader will partner with the current District Manager to co-lead the region. Key Responsibilities Lead and coach sales, operations, inside sales, and warehouse teams across the district Conduct joint sales calls and strengthen strategic customer relationships Support Account Executives with territory planning, forecasting, and strategic sales Ensure strong operational performance across branches Build long-term relationships with plant managers and industry leaders Collaborate with suppliers for training, development, and joint customer visits Identify opportunities for process improvement and implement scalable solutions Represent ISSI's Christian Family Values through servant leadership What You Bring Bachelor's degree preferred OR 10+ years of experience in mining, aggregate, conveying, or industrial supply 5+ years of leadership experience in sales, operations, or multi-site management Strong communication, relationship-building, and coaching skills Comfortable working in the field and traveling regionally (approx. 5+ nights/month) Systems-minded, organized, and steady under pressure High integrity, humility, and a service-driven leadership approach

HCLTech is looking for a highly talented and self- motivated Senior Manager- Oracle Cerner to join it in advancing the technological world through innovation and creativity. Job Title: Senior Manager- Oracle Cerner Position Type: Full Time Location: Onsite Role Overview: Job Summary: The Cerner Millennium Project Lead is responsible for overseeing the strategic management, implementation, optimization, and daytoday operation of the Cerner Millennium Electronic Health Record EHR system within a healthcare organization. This role requires a comprehensive understanding of technical and functional aspects of the EHR, good knowledge of Cerner Command Language CCL, HL7, FHIR, and in-depth knowledge, work experience of Cerner solutions and modules. The EHR Project Lead leads projects, go-live implementations, and ensures efficient clinical workflows, high-quality patient care, and compliance with healthcare regulations. Roles and Responsibilities: 1. Strategic Management: Develop and execute a strategic vision for the EHR system, aligning it with the organization's goals and objectives. 2. Module Expertise: Demonstrate advanced expertise in various Cerner solutions and modules, including but not limited to: o PowerChart o CPOE (Computerized Physician Order Entry) o Cerner Ambulatory o Cerner FirstNet o Clinical Documentation o ePrescribe o PathNet (Laboratory) o RadNet (Radiology) o PharmNet (Pharmacy) o SurgiNet (Surgery) o ProFile (Revenue Cycle Management) o CCL - Cerner Command Language o HL7 FHIR  Good to have 3. Technical Skills: Possess advanced technical skills in areas such as system integration, database management, infrastructure, network configuration, and Cerner Command Language (CCL) scripting. 4. HL7 and FHIR Expertise: Have in-depth knowledge and experience with HL7 and FHIR standards for data exchange and interoperability, and the ability to implement these standards within the EHR system. 5. Project Management: Lead EHR-related projects, including go-live implementations, define project scopes, timelines, and budgets, and ensure that projects are delivered on time and within budget while meeting the desired outcomes. 6. Workflow Optimization: Collaborate with healthcare providers to analyze clinical workflows, identify areas for improvement, and implement best practices to streamline and enhance clinical processes using Cerner solutions. 7. Quality Assurance: Implement quality control measures to ensure data accuracy, adherence to clinical and regulatory standards, and the highest level of data integrity within the EHR system. 8. System Configuration: Customize and configure the EHR system, including templates, forms, order sets, and user interfaces, to meet the organization's specific clinical workflow requirements. 9. User Training: Develop training materials and conduct training sessions for clinical staff and end-users to ensure the effective and compliant use of the EHR system. 10. Compliance and Regulatory Oversight: Ensure that EHR system usage complies with healthcare regulations and standards, including HIPAA, Meaningful Use (MIPSMACRA), and other relevant regulations. 11. Reporting and Analysis: Generate advanced reports from the EHR system, analyze data to assess its performance, and provide strategic recommendations for improvements. 12. Technical and Functional Skills, Expertise, and Experience Required: • Bachelor's degree in healthcare informatics, healthcare administration, or a related field. • Certified in Cerner Millennium EHR or related modules. • Extensive experience working with Cerner EHR systems, including advanced implementation, optimization, and go-live projects. • 10 years of experience working with the Cerner Millennium EHR system or similar EHR platforms. • Strong project management skills, including the ability to lead and manage EHR-related projects and go-live implementations. • Advanced technical skills, including system integration, database management, infrastructure, network configuration, and Cerner Command Language (CCL) scripting. • Knowledge of HL7 and FHIR standards for data exchange and interoperability. • Excellent communication and interpersonal skills. Pay and Benefits Pay Range Minimum: $65,000 per year Pay Range Maximum: $133,100 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

We are seeking a strategic and technically adept Senior Manager of HRIS to lead the design, implementation, and continuous improvement of our global HR systems, with a core focus on Workday, business intelligence reporting tools, middleware integrations (preferably Boomi), and workflow automation. This role will partner closely with HR, IT, Finance, and external vendors to ensure HR systems align with business goals, optimize user experience, and drive data-driven decision-making. Key Responsibilities: HRIS Leadership & Strategy: Own the Workday HCM platform, including configuration, enhancements, and roadmap planning. Serve as the subject matter expert and escalation point for Workday modules (Core HCM, Recruiting, Talent, Compensation, Absence, etc.). Lead HRIS team members, fostering growth, collaboration, and delivery excellence. Integration & Middleware: Oversee the development, maintenance, and monitoring of system integrations between Workday and external platforms using middleware tools (ideally Dell Boomi). Partner with IT to ensure secure, scalable, and efficient API integrations and data flows. Reporting & Analytics: Drive the delivery of actionable HR analytics through BI tools such as Tableau, Power BI, or Looker. Ensure data integrity and security while enabling self-service reporting capabilities for HR and business leaders. Workflow Automation: Identify and implement opportunities for automation within HR processes using tools such as Workday workflow, ServiceNow, or other low-code automation platforms. Collaborate with process owners to streamline workflows and improve operational efficiency. Governance & Compliance: Ensure compliance with data privacy, audit, and SOX requirements across HRIS operations. Develop and maintain documentation for processes, integrations, and system configurations. Stakeholder Collaboration: Partner with cross-functional teams (HR, IT, Legal, Finance) to gather requirements and deliver HR technology solutions that support strategic goals. Manage vendor relationships and lead RFPs for new HR technologies or services as needed. Qualifications: Bachelor's degree in Human Resources, Information Systems, Computer Science, or related field; Master's degree preferred. 8+ years of progressive experience in HRIS or HR technology, with at least 3 years in a leadership role. Expertise in Workday HCM configuration and administration is required. Experience with middleware platforms (Boomi preferred) and REST/SOAP API integration. Strong knowledge of BI/reporting tools (Power BI, Tableau, Workday Adaptive/Prism). Proven success in implementing workflow automation and process optimization. Excellent project management, communication, and stakeholder engagement skills. Prior experience in a global or multi-state enterprise environment is a plus.

Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Department: Grocery Reports to: Store Director Sara's Mediterranean Market is a family-owned, fast-growing destination known for fresh produce, premium meats, authentic Mediterranean products, and hospitality that feels like home. We are looking for a highly organized and driven Grocery Manager to lead our grocery department and ensure an exceptional shopping experience for every guest. Key Responsibilities Oversee daily operations of the grocery department, ensuring shelves are fully stocked, clean, organized, and visually appealing. Manage ordering, receiving, inventory levels, and vendor relationships to ensure product availability and freshness. Maintain accurate pricing, signage, and promotional displays in alignment with company standards. Supervise, train, coach, and schedule team members to deliver outstanding guest service and operational excellence. Monitor department financials including sales, shrink, margins, and labor costs. Lead execution of seasonal sets, resets, category changes, and new product rollouts. Ensure compliance with food safety standards, store policies, and all applicable regulations. Solve daily operational challenges with a proactive, hands-on approach. Collaborate with Store Leadership, Butcher, Produce, and Bakery teams to drive cross-department performance and brand consistency. Qualifications 3-5 years of experience in grocery or supermarket management required. Strong knowledge of center-store operations, inventory management, and merchandising. Proven leadership skills with the ability to develop and motivate high-performing teams. Excellent communication, organizational, and problem-solving skills. Ability to multitask in a fast-paced environment with high standards of cleanliness and presentation. Comfortable working early mornings, evenings, weekends, and holidays as needed. Bilingual (English/Arabic or Spanish) a plus. Why Join Sara's Market Competitive pay + performance-based incentives. Growth opportunities within a rapidly expanding brand. Family-oriented culture built on hospitality, quality, and accountability. Opportunity to play a key role in shaping the next generation of Sara's Mediterranean Market.

Our Opportunity: Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Richardson, TX location. The right person will be a people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal-oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first mentality is critical for this role. What You'll Do: Develop, lead and coach floor leadership to build successful teams that deliver an exceptional customer experience Establish peer-to-peer collaborations with peer Managers to enhance process efficiency Use data to identify areas of opportunity, and develop action plans to improve important metrics and close performance gaps Collaborate with other managers to establish and build SOPs for existing processes and procedures Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce Maintain and implement new leadership onboarding initiatives to enhance the career pathing experience What You'll Need: 2-5 years of multi-channel contact center management experience (Customer Service strongly preferred), with leadership track record and verifiable history of leading successful, high-volume teams in 300+ headcount environments Adaptability to rapidly shifting goals, and willing to ‘roll up your sleeves' to solve a variety of challenges Coaching skills that can impact both front-line agents and floor leadership BS/BA degree or equivalent experience (i.e. 5+ years industry experience in lieu of degree) Strong computer and internet proficiency in an e-commerce environment Proficiency in MS Office suite (Excel is a must) Outstanding oral and written communication skills, comfortability and ease in communicating information to a group Position may require travel Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

About Us At Apple Roofing, our purpose is to build a sweeter experience - for our teammates, our customers, and our partners. We do this by putting people first, making it easy, and doing the right thing. The Customer Service Manager (CSM) is a key customer-facing and revenue-driving role responsible for guiding homeowners through their claim from the moment a carrier assigns it to Apple Roofing through project completion. This position blends customer service excellence with a consultative sales approach-educating homeowners, building trust, and helping them confidently move forward with Apple Roofing. The CSM represents our purpose of Building a Sweeter Experience by putting people first in every interaction, making the claims process easy to understand, and ensuring every customer feels cared for, supported, and confident in choosing Apple Roofing. What You'll Do: Customer Contact & Experience: * Respond to new claim assignments within one hour with warmth, clarity, and professionalism; set expectations and introduce Apple Roofing's process and value. * Maintain a customer-first experience throughout the lifecycle-proactively communicating, anticipating needs, and promptly resolving concerns to uphold trust. * Deliver a "sweeter experience" through empathetic listening, clear explanations, and consistent follow-through. Sales, Education & Conversion: * Explain insurance-formatted estimates (Xactimate or Symbility) in simple, customer-friendly language. * Confidently present Apple Roofing's preferred-contractor program-highlighting benefits, answering objections, and guiding customers toward signed agreements. * Drive conversion by blending consultative sales skills with excellent service-helping customers understand their options and feel confident moving forward. Claims Coordination & Documentation: * Schedule inspections with assigned inspectors/estimators and ensure insurance-formatted estimates are delivered within 72 hours. * Work closely with estimating and QA teams to confirm estimate accuracy and compliance with carrier expectations. * Prepare, review, and send all required documents to customers and carriers; upload all materials per carrier-specific guidelines. * Maintain complete and accurate customer records in CRM, including notes, communications, documents, timelines, and approvals. Production Handoff & Scheduling: * Facilitate seamless transition from estimate approval to construction: secure signatures, finalize contracts, coordinate scheduling, and communicate timelines. * Ensure customers understand next steps, production expectations, and key milestones. Customer Satisfaction & Issue Resolution: * Monitor customer sentiment throughout the claim; act quickly to address concerns, eliminate friction, and protect customer trust. * Uphold Apple Roofing's values by making every interaction easy, people-focused, and aligned with doing what's right. Compliance & Performance: * Maintain compliance with all carrier requirements, insurance processes, documentation standards, and internal policies. * Meet or exceed performance goals related to responsiveness, conversion rates, customer satisfaction, documentation accuracy, and cycle time.

PakEnergy is a growing fast-paced company with cool products. Expect to learn, to be challenged, and to have fun. We're a trusted partner to more than 1,900 oil & gas firms, helping our customers innovate with confidence. Our mission is to simplify the hardest problems, automate operations, and help our customers maximize their profitability. To do that, we need exceptional people on our team. About the Role: We are seeking a Customer Service Manager with a strong financial acumen and a customer-first mindset to lead efforts in ARR collection, account balance oversight, and customer relationship management. This role is pivotal in ensuring timely payments, resolving billing issues, and maintaining positive customer experiences while supporting revenue goals. Qualifications: Bachelor's degree in Business, Finance, Accounting, or related field OR an equivalent combination of education and experience. 5+ years of experience in customer service, account management, or billing operations. Proven track record in revenue collection, preferably in a SaaS or subscription-based business. Strong understanding of ARR, invoicing systems, and financial reporting. Excellent communication, negotiation, and conflict resolution skills. Experience working with CRM and ERP systems (e.g., Salesforce, NetSuite). Preferred Skills: Background in the energy sector or B2B software services. Familiarity with subscription billing platforms and customer success tools. Ability to analyze data and identify trends in payment behavior and account risk. Key Responsibilities: Own the customer payment lifecycle, including invoicing, follow-ups, and resolution of outstanding balances. Monitor and manage account balances to ensure accurate and timely collection of ARR. Collaborate with Finance and Sales teams to align on contract terms, billing schedules, and customer commitments. Serve as the primary point of contact for billing-related inquiries and escalations. Develop and implement proactive strategies to reduce delinquency and improve collection rates. Maintain detailed records of customer interactions, payment status, and resolution outcomes. Provide regular reporting on ARR collection performance, aging accounts, and risk areas. Support renewal and upsell efforts by ensuring financial health and satisfaction of existing accounts. Supervisory Responsibilities: This position has no direct supervisory responsibilities. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. This position works in an office and machine shop atmosphere. Must be able to lift 50 pounds at times. This role is primarily on-site, but a hybrid schedule may be available. Benefits: PakEnergy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k)-retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. PakEnergy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!

Job Title: Customer Service Manager Reports To: Paul Bolden, Agent FLSA Status: Exempt Summary: You will train and motivate Licensed Sales Producers to apply insurance knowledge and sales skills to increase the customer's understanding of the value of insurance and cultivate long-term relationships by providing personalized service with trusted advice. You will grow and retain a broad book of business to include assisting with selection of coverage for home, auto, life, business, specialty products etc. as well as financial services from one of the most recognizable national brands, Allstate. Duties and Responsibilities include the following. Other duties may be assigned. Responsible for managing Licensed Sales Producers to retain an existing 5 million dollar book of business by applying insurance knowledge and sales skills to increase the customer's understanding of the value of insurance and cultivate long-term relationships by providing personalized service with trusted advice. Review book of business to ensure Licensed Sales Producers are staying in contact with our current and future customers. Responsible for managing Licensed Sales Producers to execute the retention of existing customers through handling endorsements as well as renewals and annual insurance reviews which will be conducted Daily through conversations to retain existing customers.* Responsible for reviewing the compliance, cancellation, termination, and renewal reports to determine the effectiveness of all sales and assign Licensed Sales Producers to correct any needed changes. Responsible for ensuring the Licensed Sales Producers are entering the referral source of everyone they speak with in eAgent daily by reviewing the eAgent Profile to ensure the Referral Field is updated and Gift Card mailed for all qualified referrals.* Responsible for analyzing the referral source information entered in eAgent Monthly to see which referral sources are generating the most revenue and then educating the Licensed Sales Producer of the top 5 Lead Source in eAgent that generated the most premium to assist the Licensed Sales Producer in modifying their lead campaign to target the most popular leads so they can obtain their desired sales goal the fastest.* Responsible for training and monitoring Licensed Sales Producers to identify leads from Realtors, Mortgage Lenders, Tele-Marketing, Personal Networking, Mail Campaigns, Dealerships, Vendors, Events, Quote Campaigns, Social Media, Hitting the Streets, etc. by contacting these entities to establish relationships and setting up a follow up process to see if they have any additional leads.* Responsible for monitoring and coaching Licensed Sales Producers to meeting team sales goals by conducting team and individual meetings as needed. Making recommendation on how to generate new business via the leads, incoming calls, emails from website, and cross-selling existing customers.* Responsible for recruiting, interviewing and making hiring recommendation of Licensed Sales Producers by looking at candidate from the Job Requisitions Postings and through daily interactions with people whom displays characteristics for the Licensed Sales Producer Position.* Manages and maintains compliance, cancellation, termination, and renewal reports weekly or monthly to ensure all customer policies are accurate. Review Gateway My Work Items, Alliance, DASH and eAgent Performance Reports to streamline our Customer Service Process.* Responsible for disciplinary actions up to and including termination of the Licensed Sales Producers as needed and with consultation with Paychex HR Services.* Shadow calls and provide feedback to Licensed Sales Producers to focus on Life, Commercial and Allstate Benefits. Educate Licensed Sales Producers on how to protect customers by offering Allstate products that will meet their needs.* Responsible for completing New Hire Orientation and Training Licensed Sales Producers by answering questions regarding the New Hire Documents sent electronically and answering any questions they have regarding navigating to Allstate's Training System. Review Customer Relationship Management System, eAgent, DYL for all interactions the Licensed Sales Producer has with existing and potential customers to ensures contact information is up to date for customers. Responsible for making sure the Licensed Sales Producer is completing reviews to look for gaps in coverage by looking at eAgent Cross Sell Opportunity notifications. Responsible for making sure the Licensed Sales Producers survey customers to see if they received excellent service by asking any customers they speak with if they had a positive customer experience. Responsible for assisting Licensed Sales Producers with retention efforts of existing customers by inspecting how they handle endorsements, renewals and annual insurance reviews. Manage the call to ensure the Licensed Sales Producers answer the phones to be the first line of defense for our customers. If Licensed Sales Producers aren't available, able to handle the call. Must be able to appropriately route calls to manage call volume in DYL System. Responsible for growing the business by engaging existing customers and building strong relationships within the community by engaging in events that will make us visible in our neighborhood. Assists Licensed Sales Producers with endorsements and billing inquires on customer policies to educate existing customers on how to protect their families and assets.* Inspects All Endorsements to provide a positive customer experience. Assist Licensed Sales Producer with handling Customer Concerns regarding endorsements and billing and take over call to assist associate with associates with development of accurate and speedy customer resolutions.* Ensures all eAgent x-Dates and To Dos are worked either on or before the scheduled due date to obtain optimum sales and service results by checking eAgent at 10AM, 2PM and 4PM and checking in with each Licensed Sales Producer to make sure they are on target to complete task by the end of the day.* Ensures Customer Contacts are updated in DYL so that customer can be identified upon calling by checking DYL History daily to confirm the customers' names, phone numbers and email addresses are entered in eAgent to match DYL .* Inspect Allstate MyWork Items to assign and confirm customer policy reviews are completed by Licensed Sales Producers prior to the due date and update coverages as needed.* Respond to Customer Feedback Reviews within 24 hours to acknowledge experiences and provide feeding for Online Reviews.* Confirm Licensed Sales Producers are asking each customer for referrals and explains our referral program by reviewing eAgent Comments for detailed notes confirming if you asked for referrals.* Supervisory Responsibilities: Directly supervises 12 employees in the Sales and Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lancaster, Lyndon B Johnson Fwy Division: Solutions Job Posting Title: Manager, Customer Service - 102957 Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to * Spot Quotes * Booking Capture * Shipment Monitoring * Billing Issue Resolution * Service Metric Monitoring * Reporting * Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate SKILLS, KNOWLEDGE, AND ABILITIES Computer Skills * Basic knowledge of WMS (Warehouse Management Systems) * Proficiency in MS Office applications Language Skills * English (reading, writing, verbal) Mathematical Skills * Intermediate to advanced level required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets Other * Excellent communications skills and able to deal with clients tactfully and efficiently. * Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic. * Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions. * General understanding of the Supply Chain Management and Logistics industry * Demonstrated competency in the following areas is also required: * Customer Service (Does what it takes to meet or exceed (internal or external) customer expectations. Responds appropriately to customer needs or requests.) * Dealing with Complexity (Knows how to deal with complex situations or information. Examines facts and trends to find the best way to handle things.) * Maintaining Composure (Stays calm and composed in a stressful situation. Can keep a positive manner both in words and in actions.) * Being Resourceful (Is willing and able to quickly handle problems or issues as they arise. Works to get the help or resources needed.) * Providing Direction and Leadership (Provides guidance, direction and structure in one on one or group settings.) * Builds Bench strength (Determines capability of staff and puts plans in place to build the skills, abilities, and experience necessary for the organization to succeed.) * Motivating Others (Is able to inspire or convince others to want to do their job or work toward common goals or objectives.) * Demonstrates Global Perspective (Understands key global trends and the organization's position within the global environment, works effectively with global partners) * Demonstrating Positive Attitude (Consistently exhibits an optimistic and cheerful manner, regardless of obstacles or challenges. Behaves in a positive way with others in the workplace.) * Finding Work Improvements (Seeks to find and suggest new ideas to make the workplace better. Looks for ways to improve work procedures or services.) PREFERRED QUALIFICATIONS * 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience * Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment * Multi-language knowledge preferred CORE COMPETENCIES Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies PHYSICAL DEMANDS Occasionally * Handling/Fingering, Sitting Frequently * Bending Constantly * Walking and Standing Ability to Lift/Carry and Push/Pull * 21-50 pounds * Reach above shoulder, reach outward, squat, or kneel. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Operations Manager - Custom Home Division At CaseCo Homes, we design and build ultra-luxury residences, blending timeless craftsmanship with modern innovation. Our projects range from $2M to $25M and are defined by precision, creativity, and a relentless commitment to excellence. We are not just builders - we are visionaries who deliver homes that reflect our clients' dreams down to the smallest detail. Every project is personal, and every promise is kept. We are dedicated to creating a company known for providing the best experience for both our clients and our employees. Every decision we make is guided by trust, honesty, and transparency. We tell our clients exactly what to expect, and then we deliver on that promise - every time. The same standard applies to our team: we cultivate a culture of ownership, accountability, and growth where every individual is empowered to do their best work. Why Work With Us At CaseCo, you'll find: High-level projects that challenge and inspire you. A collaborative team built on trust, respect, and integrity. A growth mindset where continuous mastery is the standard. A purpose-driven culture that values relationships, grit, and delivering the best client experience in the industry. For builders with extensive experience in luxury custom homes, CaseCo is where your craft, leadership, and vision won't just be respected - they'll be celebrated. About the Position We are seeking an experienced Operations Manager to oversee and elevate the overall coordination of CaseCo Homes' ultra-luxury residential projects. This role is responsible for improving project performance, productivity, efficiency, and profitability through the implementation of best-in-class systems, processes, and strategies. The Operations Manager will lead and support our project leadership team (project managers, assistant project managers, field operations manager, and superintendents) while fostering a motivated and respectful workplace culture. This role requires exceptional organizational skills, a deep knowledge of custom home construction, and the ability to drive excellence at every stage - from inception to completion of homes valued at $2M-$25M. OPERATIONS MANAGER ESSENTIAL DUTIES AND RESPONSIBILITES: Core duties and responsibilities include the following. Other duties may be assigned. Provide leadership and management for all purchasing/estimating, architecture, and pre-construction team members and work closely with the management team in sales & marketing, construction, warranty, and customer service to ensure company goals are met or exceeded. Provide continuous operational support to the project team, focusing on customer experience, project profitability, and quality of work. Oversee inventory management to safeguard both company and client property Develop, manage, and improve business infrastructure and operations built around industry best practices to enhance efficiency. Oversee procedures and processes for efficiency and thoughtfully implement recommendations to develop and improve them. Oversee projects as they are being carried out to make sure that the work is done according to the outlined specifications, and that they also conform to the work project timetable. Continuously work to maximize profits through establishing business plan, achieving forecasts, and ensuring customer satisfaction. Manage and track all job budgets, weekly WIP, and production metrics Interface with local building officials, trade partners, architects, engineers, and clients Collaborate with sales and design on new projects Standardize vendor/subcontractor onboarding, training, PIP, and termination processes. Standardize template for detailed standard features and ensure standardization and consistency across all divisions. Work with production and industry events to source new and innovative products and construction methods. Consistently research and ensure the best and most efficient practices are in place for the smooth operation of projects. Analyze the company costing structure and procedures to reduce the overages or budgeting shortfalls at the division level. Leading Subcontractors effectively so that they understand the big picture and the importance of the small details Lead daily to weekly project management meetings to collaborate on best practices, project schedule, project budgets, brainstorm issues, problem solve solutions, etc. Train and mentor employees in areas of project management and estimating. Build, hire, manage and oversee efforts to grow the business by creating and implementing the claims repair process for start to completion - from office to field operations Create and roll out commission structure for all company positions that have a commission incentive Work with operations team to scope, estimate and manage so they get a feel for the raised level of customer service Review the plans and specifications for construction and construction schedules. Oversee preparation and ensure execution of job contract. Negotiate with and select subcontractors to perform the work. Draft subcontracts. Prepare job budget, develop project schedule, and coordinate material ordering, as necessary, alongside PM. Select the project Superintendent (with PM), orient the Superintendent to the job and work with the Superintendent to ensure that the construction plan is executed in accordance with schedule, CaseCo standards of quality and complies with building codes and regulations. Anticipate issues and proactively works to avoid or resolve them. Responsible for the financial management of the job and meeting the job's financial goals. Revise monthly cost projection and handle collections related to work. Resolve interpersonal conflicts among project staff, handle errors or delays and respond to crisis. Coordinate with Owners to align goals, make improvements, strategize, and implement changes. Perform quality control duties and responsibilities regarding the work being performed. Identify subcontractor non-compliance with safety, health, and environmental standards. Identify conflicts in construction progress and communicate them to ownership team for resolution. Issue notices of non-compliance to subcontractor regarding quality of work or scheduling, alongside the project team Communicate any change orders with Owners and Clients Maintain contact/relationships with key customers. Meet or exceed client expectations for communication and service Requirements OPERATIONS MANAGER REQUIREMENTS: 10 years of prior experience as a construction manager for a custom home builder. Must possess deep expertise in standard construction practices in ground-up construction for new home construction Previous experience in TX and working with local agencies Must have relevant supervisory, hiring, and management experience with a proven track record of leading teams to measurable success Adept at using technology. Working knowledge of various computer programs (experience with CoConstruct and Microsoft Project is preferred but not required); Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Excellent communication and customer service skills, providing compassion and empathy to our customers Able to work at the company office in Dallas, TX Benefits Benefits include: 401(k) matching Health, Vision, Dental, Life Insurance Unlimited Paid time off Bonus Pay

ABOUT REPAY REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES Completed training courses and attain the knowledge required to assist our Customer Database Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. Contacts software and hardware vendors to request service regarding defective products. Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. Meet and exceed service level goals set for the Customer Service Team Follow communication procedures, guidelines, and policies Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction Keep records of all client interactions Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED Proven technical customer support experience 2+ years of merchant services / payments industry experience preferred Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Ability to work in a ticket and metrics driven environment Familiarity with CRM systems and practices (e.g. Salesforce) Must be able to communicate in a clear and logical fashion verbally and in writing Must take pride and satisfaction in helping people Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES * Completed training courses and attain the knowledge required to assist our Customer Database * Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case * Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. * Contacts software and hardware vendors to request service regarding defective products. * Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. * Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. * Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. * Meet and exceed service level goals set for the Customer Service Team * Follow communication procedures, guidelines, and policies * Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction * Keep records of all client interactions * Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED * Proven technical customer support experience * 2+ years of merchant services / payments industry experience preferred * Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. * Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. * Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. * Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. * Ability to work in a ticket and metrics driven environment * Familiarity with CRM systems and practices (e.g. Salesforce) * Must be able to communicate in a clear and logical fashion verbally and in writing * Must take pride and satisfaction in helping people * Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Training Schedule: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 2/23/26 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Posting Location: 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 Posting End Date: 17 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life (********************************************* means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! **About this role:** Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking** . Find out why we're the #1 financial services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. **In this role you will:** + Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems + Regularly receive direction from supervisor and escalate questions and issues to more senior employees + Interact with team on basic information, plus internal or external customers **Required Qualifications:** + 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + Bilingual reading, speaking, and listening proficiency in Spanish/English **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues + Ability to execute in a fast paced, high demand, metric driven call center environment + Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy + Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers + Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information + Knowledge, understanding and experience of internet, mobile, and social media technology **Job Expectations:** + Must be able to attend full duration of required training period + This position is not eligible for Visa sponsorship + Ability to work additional hours as needed + Schedule may be eligible for a shift differential under the terms of the shift differential policy + Must work on-site at the location posted + Must complete and pass required language assessment **Training Schedule:** + You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. + Training class starts on 2/9 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. + We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. + Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. **Posting Location:** + 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039 @RWF22 **Posting End Date:** 10 Jan 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-509396

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants. RESPONSIBILITIES Completed training courses and attain the knowledge required to assist our Customer Database Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs. Contacts software and hardware vendors to request service regarding defective products. Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms. Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues. Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup. Meet and exceed service level goals set for the Customer Service Team Follow communication procedures, guidelines, and policies Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction Keep records of all client interactions Proactively communicate with our clients to help them understand the products and services REPAY offers SKILLS & EXPERIENCE NEEDED Proven technical customer support experience 2+ years of merchant services / payments industry experience preferred Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction. Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base. Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Ability to work in a ticket and metrics driven environment Familiarity with CRM systems and practices (e.g. Salesforce) Must be able to communicate in a clear and logical fashion verbally and in writing Must take pride and satisfaction in helping people Must prioritize identifying and solving problems above merely answering questions WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.