Customer service manager jobs in Zachary, LA - 374 jobs

Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs. Job Responsibilities Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees. Conducts specific periodic meetings and presentations regarding customer service with staff members. Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation. Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships. Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals. Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services. Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results. Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc. Assists and relieves in various job functions of the branch as needed or required. Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations. Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures. Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary. Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines. Performs all other duties as assigned. Education and Related Experience * High School Diploma or equivalent (GED) required * 5 or more years Retail or related experience preferred * Previous supervisory experience preferred Skills and Abilities * Must possess thorough understanding of all deposit accounts and other products and services offered by the bank. * Must possess basic understanding of the loan application process. * Must possess good interpersonal skills. * Must possess ability to use good judgment and discretion. * Must possess ability to learn new tasks and computer programs quickly and retain information. * Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine * Must possess knowledge of computers and computer operations MS Office software * Must possess good verbal and written communication skills * Must possess good organizational skills * Must possess ability to perform detailed tasks with accuracy Working Conditions and/or Physical Requirements * Ability to work under stress and meet deadlines. * Ability to operate a keyboard if required performing the essential job functions. * Ability to read and interpret a document. * Ability to travel if required to perform the essential job functions. * Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement. Equal Opportunity Employer/Veterans/Disabled

About Us Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future-one word, one line of code at a time. Job Description We are seeking a dedicated and detail-oriented Customer Support Manager to lead and optimize our customer service operations. The ideal candidate will be responsible for overseeing support teams, ensuring excellent service delivery, handling escalations, and continuously improving internal processes. This role requires a balance of leadership, operational strategy, and hands-on customer interaction. You will work closely with various departments to ensure customer needs are consistently met while maintaining service-level excellence. Responsibilities Supervise, train, and support the customer support team Monitor daily operations and ensure consistent customer satisfaction Set performance metrics and evaluate team effectiveness Handle escalated customer issues with professionalism and speed Collaborate with product and tech teams to relay customer feedback Analyze support data to identify trends and recommend improvements Develop and implement customer service policies and procedures Ensure compliance with company standards and service goals Qualifications Qualifications Proven experience as a Customer Support Manager or similar leadership role Strong understanding of customer service software and support workflows Excellent communication, problem-solving, and conflict-resolution skills Ability to motivate and lead teams in a fast-paced environment Strong organizational and multitasking abilities Bachelor's degree in Business, Communications, or a related field preferred Experience in tech-enabled environments is a plus Additional Information Benefits Competitive salary within the range of $56,000 - $63,000 annually Growth opportunities and leadership development Supportive, team-focused work culture Continuous training and professional advancement Health, dental, and vision insurance packages Paid time off and holidays

Overview Looking to Trade Up to a better opportunity?Who We Are? At Southern Air of Baton Rouge we're not just another home service provider - we're a team of passionate professionals dedicated to delivering exceptional service to our valued customers. We're passionate about people, collaborative in our approach, and believe in staying scrappy while having fun. Here, you'll find a work environment that feels like family, where every team member is valued and empowered to succeed. Currently seeking a Customer Service Manager to support the Baton Rouge region. As our Customer Service Manager, you'll play a pivotal role in our team's success by leading and inspiring a team of customer service representatives to deliver outstanding performance. You'll develop and implement strategies to optimize call center operations, enhance efficiency, and improve customer satisfaction. Your leadership will drive continuous improvement, foster a culture of collaboration, and ensure we exceed service level expectations. Duties/Responsibilities: Ensuring efficient call handling to maximize productivity while maintaining service quality. Minimizing the need for customers to call back by resolving their issues in the first interaction. Measuring customer satisfaction to gauge the effectiveness of service delivery. Tracking the percentage of calls that result in sales or desired outcomes. Maximizing the value generated from each customer interaction. Monitoring the percentage of callers who hang up before reaching an agent, aiming to reduce abandonment rates. Identifying opportunities to increase sales by promoting additional products or services during calls. Evaluating individual agent performance based on metrics such as call quality, adherence to scripts, and sales effectiveness. Qualifications: 5-10 Years Leadership Experience: Seasoned leaders with a proven track record of success in leading teams and driving operational excellence. Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments Servant Leaders: Those who lead with humility, putting the needs of the team and customers above their own. Passionate About People: Individuals who genuinely care about making a positive impact on the lives of others. Hungry to WIN!: Ambitious individuals who are driven to achieve excellence and surpass. Collaborative: We believe in teamwork and recognize that success is a collective effort. Positive Team Player: Someone who brings positivity and enthusiasm to the workplace, uplifting those around them. Customer Relations and Sales Experience: Experience in building strong customer relationships and driving sales growth. Takes Initiative: Proactive individuals who are not afraid to take charge and drive initiatives forward. Process Oriented: Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency. KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics. Valid State Drivers License Business Hours: Monday - Saturday, 7:00 am to 7:00pm Workdays and Work Hours may vary Physical Demands: Stand/Sit: Must be able to remain in stationary position 50% of the May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run May be required to drive and sit for long periods of time Must be able to maneuver up to 75 lb. by lifting, carrying, pushing or May be required to work in outdoor weather What We Offer! Industry Leading Benefits Package Medical, Dental, Vision Employee Discounts Career growth opportunity Paid Holidays, PTO, Sick Pay available based on position and tenure 401(k) Posted Min Pay Rate USD $19.00/Hr. Posted Max Pay Rate USD $22.00/Hr.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off Training & development 401(k) Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Group Life Insurance Benefits Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Requirements Excellent communication skills - written, verbal and listening Organizational skills Self-motivated Detail oriented Proactive in problem solving Pride in getting work done accurately and timely Ability to multi-task Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description Commercial Insurance Customer Service Representative/Account Manager to handle a book of existing clients as well as assisting in selling and servicing products to new clients. Assists producers in identifying exposures to loss and recommend appropriate coverage to new and existing customers; responding to customer inquiries, analyzing complaints and recommending solutions; communicate changes or adjustments in policies to clients; prepares applications and submit to carriers for quotes on new and renewal business; orders and issues binders, certificates, endorsements and other related items and verifies their accuracy after forwarding to clients and/or producers; assists clients in submitting first reports of claims and follows up on claims status as needed.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Automotive Service Manager / Leadership Opportunities Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk! Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven. Our Automotive Service Manager Essential Duties Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers a monthly, annual operating budget for the service department. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Monitors technicians' daily productivity reports and corresponding payroll records. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Serves as liaison with factory representatives. Input pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Maintains safe work environment. Maintains a professional appearance. Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs. Microsoft office suite (Teams, Outlook, Excel) X-Time/Dealer FX Dealertrack Other tasks as assigned. The Chosen Candidate should have; A successful record of accomplishment within the industry. Leadership skills Excellent customer service skills. (CSI / Customer Experience) Outstanding communication skills, both verbal and written. The ability to work well in a process driven environment. Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance License/Certification: Driver's License (Required) Benefit Conditions: Waiting period may apply We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Automotive Service Manager / Leadership Opportunities Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk! Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a Service Manager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven. Our Automotive Service Manager Essential Duties Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers a monthly, annual operating budget for the service department. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Understands and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Monitors technicians' daily productivity reports and corresponding payroll records. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Serves as liaison with factory representatives. Input pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Maintains safe work environment. Maintains a professional appearance. Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs. Microsoft office suite (Teams, Outlook, Excel) X-Time/Dealer FX Dealertrack Other tasks as assigned. The Chosen Candidate should have; A successful record of accomplishment within the industry. Leadership skills Excellent customer service skills. (CSI / Customer Experience) Outstanding communication skills, both verbal and written. The ability to work well in a process driven environment. Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance License/Certification: Driver's License (Required) Benefit Conditions: Waiting period may apply We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Create an environment that inspires and engages the business unit team to deliver results. Accountable for the successful execution of safe and profitable business unit operations, business strategy, customer service, and consistent compliance with MRC Global procedures and controls. Essential Duties and Responsibilities (not all inclusive) Individual must be able to perform the essential duties with or without reasonable accommodation. Reports to the Regional Operations Manager (ROM) and will lead and be accountable for the day-to-day operations of the business unit. Understand the complex sales, procurement, and logistics side of MRC Global's Project initiative and coordinate to ensure they are meeting our customers' expectations. Establish a collaborative and effective working relationship with customers, internal partners and stakeholders, and supply chain to strategically grow and develop project business. Identify and develop strategies for continual process improvement within the business unit to better meet the needs of our customers. Lead the safety program and engage employees in understanding, ownership, and compliance with all safety guidelines. Drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures. Understand the complexity of our customers' multiple projects and strategically allocate the work to meet or exceed our customers' needs. Monitor workflows throughout the project team to ensure timely accomplishment of sales, service, warehouse, and logistics duties. Lead employees to anticipate and solve problems and plan for workload changes. Motivate and challenge employees and encourage growth and development, promote strengths and address weaknesses. Set clear expectations and measure results with clear, consistent communication. Provide timely, candid feedback and hold people accountable. Identify and initiate or obtain training required for employee success in performing duties. Maintain confidential information appropriately, to include pricing and contract information, resale costs, labor costs, and expense items. Administer, communicate, and promote awareness and compliance with Global policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines. Develop annual business plans to ensure maintenance of current business and the addition of new business. Research and develop information on new projects. Develop new business and utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets. Tailor business unit strategy to ensure alignment with National Accounts service, support, and strategic needs. Identify and implement strategic solutions to customers' needs. Develop and maintain standards of service that deliver unbeatable excellence. Communicate honestly and consistently to reaffirm MRC Global's reputation for ethical and dependable partnership. Keep management informed of the area's performance and provide advice on those matters that are mutually pertinent. Carry out other duties within the scope, spirit, and purpose of the job. Education, Experience & Ability Requirements Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. Undergraduate degree or related work experience that provides the knowledge and abilities necessary to perform the work. Demonstrated competence in the use of computers and software applications. Demonstrated leadership and interpersonal skills. Ability to effectively present information in one-on-one and small group situations. Willingness and ability to travel within and outside the business unit service area, with occasional overnight stays. A valid Driver's License with the ability to meet the MRC Global vehicle policy. Additional Qualifications Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries. Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines. Working Conditions For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice

All Star Nissan, part of Hudson Automotive Group, is on the lookout for an experienced, talented, and driven Service Manager to join our award-winning, high-volume service team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we're passionate about delivering an exceptional customer experience. If you're an experienced Service Manager in the automotive industry with a track record of success developing and leading high performing service teams, it's time to shift your career into gear with All Star Nissan! What do we offer? Top Compensation (our top performing Service Managers earn $175K+ a year) Collaborative work environment and customer centric culture Hudson Academy: Continuous Employee Professional Development Medical, Dental, Vision, and Life Insurance 401k Paid Time Off: All Full-time employees can accrue up to 10 PTO days per year Employee discounts on vehicles, products & services Who are we looking for? Energetic leader with the ability to develop, motivate and retain a top performing team of service advisors. Leader with a proven track record of delivering on goals while maintaining the highest standards of customer service and satisfaction. Ability to collaborate with other departments and build great teams. Qualifications: Track record of success developing service departments and unlocking the potential of all employees within this department. Proven experience in training, directing, and removing barriers to success. Prior automotive service management experience is required. Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description: Service Manager Position Classification: Full-Time / Exempt Reports To: General Manager The Service Manager leads and motivates the Front of House (FOH) team to deliver exceptional guest experiences while driving sales, profitability, and operational excellence. This role combines hands-on leadership, adherence to Walk-On's standards, and support of a positive, team-focused environment. Key Responsibilities Guest Experience & Service Excellence Ensure consistent execution of Walk-On's recipes, portioning, and service standards. Supervise bar operations to maximize profitability and ensure compliance with beverage laws. Maintain high standards of cleanliness, safety, and guest satisfaction. Fill in where needed to ensure smooth operations and outstanding service. Team Leadership & Development Train, coach, and evaluate FOH team members to maintain high performance. Provide feedback, enforce policies, and administer fair and consistent corrective action. Promote teamwork, accountability, and a fun, positive work environment. Operational & Financial Management Prepare schedules, reports, and other operational documentation accurately and on time. Monitor labor and controllable costs while ensuring all positions are staffed appropriately. Ensure proper receiving, storage, and inventory control for all products and equipment. Support marketing, advertising, and promotional initiatives to drive sales. Compliance & Safety Comply with all federal, state, and local regulations, including labor, health, and safety requirements. Follow company policies and procedures for cash handling and restaurant operations. Requirements Minimum 2 years of management experience in a full-service, high-volume restaurant. Proven success in leadership and operational management. Strong communication, organization, and team-building skills. Ability to work collaboratively with management and staff to achieve results. Must be able to work nights, weekends, and holidays as required. The Walk-On's Way We lead with heart, hustle, and hospitality. Our Service Managers set the tone for the guest experience and inspire a culture of teamwork, energy, and excellence in every shift. Equal Employment Opportunity (EEO) Walk-On's Sports Bistreaux is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members. Employment decisions are based on merit, qualifications, and business needs. This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Store - HSTN-WOODLANDS, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. **Job Purpose** Create an environment that inspires and engages the business unit team to deliver results. Accountable for the successful execution of safe and profitable business unit operations, business strategy, customer service, and consistent compliance with MRC Global procedures and controls. **Essential Duties and Responsibilities (not all inclusive)** Individual must be able to perform the essential duties with or without reasonable accommodation. + Reports to the Regional Operations Manager (ROM) and will lead and be accountable for the day-to-day operations of the business unit. + Understand the complex sales, procurement, and logistics side of MRC Global's Project initiative and coordinate to ensure they are meeting our customers' expectations. + Establish a collaborative and effective working relationship with customers, internal partners and stakeholders, and supply chain to strategically grow and develop project business. + Identify and develop strategies for continual process improvement within the business unit to better meet the needs of our customers. + Lead the safety program and engage employees in understanding, ownership, and compliance with all safety guidelines. + Drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures. + Understand the complexity of our customers' multiple projects and strategically allocate the work to meet or exceed our customers' needs. + Monitor workflows throughout the project team to ensure timely accomplishment of sales, service, warehouse, and logistics duties. + Lead employees to anticipate and solve problems and plan for workload changes. + Motivate and challenge employees and encourage growth and development, promote strengths and address weaknesses. + Set clear expectations and measure results with clear, consistent communication. + Provide timely, candid feedback and hold people accountable. + Identify and initiate or obtain training required for employee success in performing duties. + Maintain confidential information appropriately, to include pricing and contract information, resale costs, labor costs, and expense items. + Administer, communicate, and promote awareness and compliance with Global policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines. + Develop annual business plans to ensure maintenance of current business and the addition of new business. + Research and develop information on new projects. + Develop new business and utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets. + Tailor business unit strategy to ensure alignment with National Accounts service, support, and strategic needs. + Identify and implement strategic solutions to customers' needs. + Develop and maintain standards of service that deliver unbeatable excellence. + Communicate honestly and consistently to reaffirm MRC Global's reputation for ethical and dependable partnership. + Keep management informed of the area's performance and provide advice on those matters that are mutually pertinent. + Carry out other duties within the scope, spirit, and purpose of the job. **Education, Experience & Ability Requirements** Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. + Undergraduate degree or related work experience that provides the knowledge and abilities necessary to perform the work. + Demonstrated competence in the use of computers and software applications. + Demonstrated leadership and interpersonal skills. + Ability to effectively present information in one-on-one and small group situations. + Willingness and ability to travel within and outside the business unit service area, with occasional overnight stays. + A valid Driver's License with the ability to meet the MRC Global vehicle policy. **Additional Qualifications** + Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries. + Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines. **Working Conditions** + For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. + Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice (******************************************************************************************************* At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. **MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.

Primary Responsibilities and Key Deliverables Plan, schedule, and oversee tank cleaning and maintenance projects. Supervise and coordinate the activities of the tank services team. Ensure all operations comply with safety regulations and company policies. Maintain and improve relationships with clients by providing quality, timely services. Manage the execution of various tank services, including cleaning, inspection, and repair of tanks containing different substances (e.g., oil, chemicals, water). Maintain accurate records of all services performed and ensure proper documentation is completed. Be prepared for significant travel to various job sites as required. Required Skills and Competencies Deep understanding of tank operations, including cleaning, inspection, and repair. Familiarity with emergency shutdown systems, vapor recovery units, and loading/unloading mechanisms. Knowledge of the chemical properties of stored liquids, including flammability and toxicity. Proficiency in risk identification and mitigation. Use of personal protective equipment (PPE). Adherence to safety protocols for spill, leak, and fire incidents. Ability to plan, schedule, and oversee tank services projects. Strong organizational skills to manage multiple projects simultaneously. Experience in supervising and coordinating the activities of a team. Strong communication and interpersonal skills to lead and motivate team members. Ability to maintain and improve relationships with clients. Strong customer service skills to ensure client satisfaction. Proficiency in maintaining accurate records of services performed. Ability to complete proper documentation and reporting. Qualifications Minimum Education and Experience At least 5 years of experience in tank cleaning or a related field. Experience with different types of tanks (e.g., oil, chemical) is a plus. Relevant certifications such as Tank Entry Supervisor credential and TWIC Card Work Environment Tools, equipment, machinery used: Hydroblasting, Vacuum Truck, and Tank cleaning equipment. Working conditions: Will be exposed to all weather conditions. Work on various structures and surfaces both at ground and elevated levels up to and possibly exceeding 150 ft. Work in confined spaces. Work a 12-hour shift with 30-minute lunch breaks. If requested, work overtime, and respond to emergency callouts whenever they occur. Work days, nights, and weekends. Travel to customer and other Miller sites as needed. Physical effort required: Handling tools, materials, and equipment weighing up to 150 lbs. Ability to lift up to 50 lbs. Must be able to sit, stand, walk, crawl, bend, squat, and kneel. Must be capable of climbing towers/vessels/tanks.

Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs. Job Responsibilities Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees. Conducts specific periodic meetings and presentations regarding customer service with staff members. Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation. Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships. Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals. Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services. Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results. Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc. Assists and relieves in various job functions of the branch as needed or required. Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations. Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures. Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary. Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits. Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines. Performs all other duties as assigned. Education and Related Experience * High School Diploma or equivalent (GED) required * 5 or more years Retail or related experience preferred * Previous supervisory experience preferred Skills and Abilities * Must possess thorough understanding of all deposit accounts and other products and services offered by the bank. * Must possess basic understanding of the loan application process. * Must possess good interpersonal skills. * Must possess ability to use good judgment and discretion. * Must possess ability to learn new tasks and computer programs quickly and retain information. * Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine * Must possess knowledge of computers and computer operations MS Office software * Must possess good verbal and written communication skills * Must possess good organizational skills * Must possess ability to perform detailed tasks with accuracy Working Conditions and/or Physical Requirements * Ability to work under stress and meet deadlines. * Ability to operate a keyboard if required performing the essential job functions. * Ability to read and interpret a document. * Ability to travel if required to perform the essential job functions. * Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement. Equal Opportunity Employer/Veterans/Disabled