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The differences between customer service senior engineers and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service senior engineer, becoming a customer service senior associate takes usually requires 6-12 months. Additionally, a customer service senior engineer has an average salary of $97,911, which is higher than the $45,025 average annual salary of a customer service senior associate.
The top three skills for a customer service senior engineer include customer satisfaction, technical support and preventative maintenance. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.
Customer service senior engineers and customer service senior associates have different pay scales, as shown below.
| Customer Service Senior Engineer | Customer Service Senior Associate | |
| Average salary | $97,911 | $45,025 |
| Salary range | Between $72,000 And $132,000 | Between $21,000 And $95,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | Maryland |
| Best paying company | Atlassian | Nebraska Medicine |
| Best paying industry | Transportation | - |
There are a few differences between a customer service senior engineer and a customer service senior associate in terms of educational background:
| Customer Service Senior Engineer | Customer Service Senior Associate | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 46% |
| Most common major | Electrical Engineering | Business |
| Most common college | Northwestern University | - |
Here are the differences between customer service senior engineers' and customer service senior associates' demographics:
| Customer Service Senior Engineer | Customer Service Senior Associate | |
| Average age | 41 | 40 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 34.0% Female, 66.0% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 10.3% White, 72.2% American Indian and Alaska Native, 0.1% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |