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Customer service senior engineer vs service engineer

The differences between customer service senior engineers and service engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer service senior engineer and a service engineer. Additionally, a customer service senior engineer has an average salary of $97,911, which is higher than the $87,151 average annual salary of a service engineer.

The top three skills for a customer service senior engineer include customer satisfaction, technical support and preventative maintenance. The most important skills for a service engineer are customer service, infrastructure, and cloud.

Customer service senior engineer vs service engineer overview

Customer Service Senior EngineerService Engineer
Yearly salary$97,911$87,151
Hourly rate$47.07$41.90
Growth rate2%2%
Number of jobs201,671143,806
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 57%
Average age4141
Years of experience66

Customer service senior engineer vs service engineer salary

Customer service senior engineers and service engineers have different pay scales, as shown below.

Customer Service Senior EngineerService Engineer
Average salary$97,911$87,151
Salary rangeBetween $72,000 And $132,000Between $62,000 And $122,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyAtlassianThe Citadel
Best paying industryTransportationTechnology

Differences between customer service senior engineer and service engineer education

There are a few differences between a customer service senior engineer and a service engineer in terms of educational background:

Customer Service Senior EngineerService Engineer
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 57%
Most common majorElectrical EngineeringElectrical Engineering
Most common collegeNorthwestern UniversityMichigan Technological University

Customer service senior engineer vs service engineer demographics

Here are the differences between customer service senior engineers' and service engineers' demographics:

Customer Service Senior EngineerService Engineer
Average age4141
Gender ratioMale, 68.7% Female, 31.3%Male, 91.8% Female, 8.2%
Race ratioBlack or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 10.3% White, 72.2% American Indian and Alaska Native, 0.1%Black or African American, 3.3% Unknown, 4.6% Hispanic or Latino, 8.9% Asian, 13.2% White, 69.9% American Indian and Alaska Native, 0.1%
LGBT Percentage5%5%

Differences between customer service senior engineer and service engineer duties and responsibilities

Customer service senior engineer example responsibilities.

  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Upgrade of Linux and Solaris.
  • Provide help desk support to customers for all aspects of their POS system.
  • Anticipate and respond to fab issues including communicating with CEs in other locations.
  • Diagnose any system malfunction to isolate problems to EMC, other OEM vendors to develop action plans.
  • Diagnose complex system malfunctions to isolate problems to EMC, other OEM vendors, or software and develop/execute appropriate action plans.
  • Show more

Service engineer example responsibilities.

  • Lead FDA remediation upgrade of medical infusion pumps used in hospitals and clinics nationwide.
  • Expand responsibilities include testing applications on newly update managed desktop image.
  • Manage RF servers and performing network troubleshooting and preventative maintenance on network elements.
  • Manage Jenkins security by providing specific access to authorize developers/testers using project base matrix authorization strategy.
  • Develop Perl scripts to automate object model and functional mapping into the application metadata and database.
  • Perform installations of operating systems such as VMWARE, Linux and windows.
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Customer service senior engineer vs service engineer skills

Common customer service senior engineer skills
  • Customer Satisfaction, 13%
  • Technical Support, 8%
  • Preventative Maintenance, 7%
  • Customer Support, 5%
  • Parts Inventory, 3%
  • Problem Resolution, 3%
Common service engineer skills
  • Customer Service, 7%
  • Infrastructure, 7%
  • Cloud, 7%
  • Technical Support, 5%
  • Java, 4%
  • Database, 4%

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