Customer service supervisor jobs in Corvallis, OR

Are you interested in making Benton County a better place for all its citizens? Do you enjoy diverse and dynamic work? Are you a person who loves to work with a variety of people? If so, then please consider joining the District Attorney's Office at Benton County as a Victim Services Manager. JOB SUMMARY Manage the Crime Victim Services Division of the District Attorney's Office in accordance with the policies, goals and mission statement, of the Elected District Attorney, and in accordance with specific directives as may be given from time to time. At all times, represent the District Attorney's Office as a model of good citizenship and professionalism. Exercise responsibility for personnel and program management, including victim advocates and volunteer student interns. Manage all aspects of victim services related grants awarded to the District Attorney's Office. Serve as the "point of contact" for services to victims of crimes as mandated by Oregon Law, provide victim services and related outreach to the community as directed by the District Attorney. Click here for a complete list of the duties, responsibilities and physical requirements of this position. MINIMUM QUALIFICATIONS The following minimum qualifications are required for this position: * Combination of Education and Experience: * 2 years of supervisor or lead experience (preferably working in community justice, probation/parole, corrections or other human services fields), or 2 years of experience providing direct services to victims, or any combination of the two equaling 2 years; and Bachelor's degree; or * Associates degree plus two additional years of supervisor and/or direct services to victim experience * Have, or obtain within first 30 days of hire, a valid Oregon Driver's License (travel required). * Complete State Victim Assistance Academy, and obtain Basic Victim Advocacy Certification, within the first year of employment. Special Requirements: * Experience in program management, including but not limited to planning, organizing, staffing, directing, controlling and implementing an identified plan/concept within a diverse team and managing, leading and enhancing talents, strengths and abilities of a team. * Experience working in a union environment. * Experience in a supervisory role, specifically overseeing staff who deliver social services. * Familiarity with, and experience providing post-adjudication victim/survivor services, particularly within the State of Oregon An equivalent combination of education and experience may be accepted. Questions regarding this position can be directed to: Amie Matusko, Chief Deputy District Attorney Benton County District Attorney's Office Telephone: ************ ******************************* BENEFITS Generous time off to maintain a healthy work-life balance! * 11 Paid Holidays + 64 Personal Leave Hours + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave! Vacation accrual increases with years of service. $0 Health Insurance Premium! * Medical, Dental and Vision -cover your eligible family members without additional premium. * In addition, the County contributes up to $1,400 per year to your Health Savings or Health Reimbursement account! * Apart from your deductible, you can use this money for things that aren't traditionally paid by insurance - i.e. Ibuprofen, Tylenol and other preventative type medications. * You never lose your Health Savings Account funds as it rolls over from year to year. * Dependents up to age 26 are covered! Get ready for retirement. Generous employer paid contributions! * After 6 months of employment: * The County makes a retirement contribution of 6% of your salary towards Oregon PERS! * The County makes a deferred compensation 457b plan contribution of 3% of your salary! You can add more if you wish. A free and award-winning wellness program * Interactive and personalized approach focused on your whole health. * Onsite and virtual seminars, wellness challenges and fun activities. * Monetary incentives and cool prizes to engage everyone and meet your individual needs! 100% employer-paid coverage for AD&D ($100,000), Life ($10,000), and Long Term Disability coverage. * Supplemental plans are available at reasonable rates. Annual salary range of: $63,516.54 -$86,612.86 * This position is eligible for up to two salary raises within your first year. An Increase may be given at the end of the 6-month probationary period and at the 1-year anniversary, as long as your performance is in good standing! Annual performance-based increases are given until the maximum of the salary range is reached. Have benefits questions? * Reach out to us anytime: ***************************** Working & Living in Benton County Benton County (pop. 93,053; 679 sq. mi.) is in the middle of the Willamette Valley, with Corvallis (pop. 61,027) as the county seat. Established in 1847, nearly 12 years before Oregon became a state in 1859, the county is the state's fourth smallest in terms of area and medium-sized with respect to population. Corvallis is home to Oregon State University (OSU), the city's largest employer. Most of the rest of the county is farm and forest land, reflecting a much-treasured rural heritage. The quality of life here is very high, a perfect blend of rural, urban, and small-town living, with unlimited access to Oregon's coveted outdoor lifestyle. Corvallis is dynamic, safe, and friendly, a thriving college town with many cultural offerings. Portland's world-class urban amenities, major sports venues, and Portland International Airport are 90 minutes to the north, and Eugene and its airport are less than an hour south. The area offers a variety of outdoor recreational activities year-round, with easy access to the mountains, ocean, rivers, streams, and wilderness. The Oregon Coast is an hour away. Corvallis is a gold-level Bike Friendly Community with bike lanes on 98 percent of the collector and arterial roadways and eighteen miles of multi-use paths. The Robert Wood Johnson Foundation ranks Benton County as one of the top three healthiest counties in Oregon. In addition to OSU, the Linn Benton Community College offers higher education. The highly regarded Corvallis, Philomath, Alsea, and Monroe School Districts serve the county. Working at Benton County Living in Benton County How to Apply * To apply for this position, click on the "Apply" button to fill out all information in the online application and complete the questionnaire. Failure to do so may result in your application being removed from consideration. * Only complete applications received by the posted application deadline date, or the first review date will be considered. * Answer all supplemental questions. After you Apply * You will get an email stating your application has been submitted. Log in to your Neo Gov account before the job announcement closes to see if you have any pending tasks or notifications and make sure to complete these tasks before the job announcement closes. These can be found under the "My Applications" section. * Be sure to check both your email and NeoGov account for updates regarding this recruitment. Additional information * This is a FLSA exempt position. * Hiring is contingent upon the successful completion of a background check. * This position requires driving and may require use of a personal vehicle. * Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes. * Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website Veterans Resources. * NOTE: If claiming veterans' preference please be sure to attach your DD214 or Disability letter from the VA. * Benton County does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Benton County will review these documents to confirm that you are authorized to work in the United States. * If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling ************. Benton County is an equal opportunity employer. Helpful links and contact information Learn more about Benton County Understanding the County Application Process Job Interest Cards webpage For more information you may contact us by e-mail at ***************************** or by phone at ************.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Job Title: Customer Service Manager Department: Marketing Reports To: Sr. Director of Brands & Corporate Communications FLSA Status: Exempt Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs. Key Responsibilities: Customer Service Management Personnel manager for Customer Service Representatives Level 1 Lead for all day-to-day Customer Service issues, resolutions, and opportunities Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved. Communicate to customers order changes and product shortages as they occur. Coordinate export documents as needed. Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams. Gather information and analyze reporting package, with publication to executive team (dashboards, etc). Manage Relationship with Logistics Broker Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis. Determine solution for shipping issues in a timely manner. Manages freight claims and provides status updates to appropriate departments. Maintains daily and weekly reports regarding orders, and shipping manifest adjustments. Communication with Accounting Team Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution. Support accounting during an audit by providing requested details and responding to questions regarding invoices. Validate invoices have processed when accounting has questions regarding customer aging. Assist with new customer setup by entering ship to location information into ERP system. Manage Third-Party Systems Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution. Collaboration & Communication Work closely with other teams to ensure a smooth order-to-delivery process. Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc. Collaboratively perform other duties as needed and directed to support the goals of the company. Qualifications: Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred. At least one year experience in customer service and order/data entry Knowledge of EDI process and integration Computer savviness: ERP experience preferred or a demonstrated ability to learn Proficient in Microsoft Office; specifically, Excel Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally Demonstrated ability to self-manage, take initiative and be results oriented Ability to work flexible hours, including late nights and/or weekends as needed Work Environment: This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach. Ability to regularly lifting/moving up to 50lbs is also required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds . Special Requirements: May require overtime during peak season. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status. Page Break

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Title: Customer Service Manager Department: Marketing Reports To: Sr. Director of Brands & Corporate Communications FLSA Status: Exempt Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs. Key Responsibilities: Customer Service Management Personnel manager for Customer Service Representatives Level 1 Lead for all day-to-day Customer Service issues, resolutions, and opportunities Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved. Communicate to customers order changes and product shortages as they occur. Coordinate export documents as needed. Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams. Gather information and analyze reporting package, with publication to executive team (dashboards, etc). Manage Relationship with Logistics Broker Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis. Determine solution for shipping issues in a timely manner. Manages freight claims and provides status updates to appropriate departments. Maintains daily and weekly reports regarding orders, and shipping manifest adjustments. Communication with Accounting Team Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution. Support accounting during an audit by providing requested details and responding to questions regarding invoices. Validate invoices have processed when accounting has questions regarding customer aging. Assist with new customer setup by entering ship to location information into ERP system. Manage Third-Party Systems Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution. Collaboration & Communication Work closely with other teams to ensure a smooth order-to-delivery process. Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc. Collaboratively perform other duties as needed and directed to support the goals of the company. Qualifications: Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred. At least one year experience in customer service and order/data entry Knowledge of EDI process and integration Computer savviness: ERP experience preferred or a demonstrated ability to learn Proficient in Microsoft Office; specifically, Excel Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally Demonstrated ability to self-manage, take initiative and be results oriented Ability to work flexible hours, including late nights and/or weekends as needed Work Environment: This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach. Ability to regularly lifting/moving up to 50lbs is also required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds . Special Requirements: May require overtime during peak season. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status. Page Break

Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. Key Duties and Responsibilities Focus on providing a positive customer experience. Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management. Greet customers with a warm smile, review and educate on services, and assist with payment. Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. Direct the Driver into the entrance to the car wash or guides them onto tracks. Carry out periodic maintenance of equipment used in washing to keep them in proper working order. Perform cleaning of facility and ensure everything is kept in the appropriate place and organized. Provide assistance to customers in any area concerning car wash process. Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. Additional duties as assigned. Essential Responsibilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver's license • Excellent written and oral communication skills, as well as interpersonal skills Physical Requirements: • Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves Additional Benefits: All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws We do offer a 401k plan, but we do not provide employer contributions/match We offer a generous health benefits package for full time employees We offer a generous commission structure for employees through sales of monthly memberships We offer Paid Time Off (PTO) for full time employees Competition and milestone bonuses

JOB TITLE: Customer Service Associate - Part-TimeFLSA STATUS: Non-exempt HourlySHIFT SCHEDULE: Part Time JOB LOCATION: 317 Coburg Rd, Eugene, OR 97401REPORTS TO: Retail Store Manager The Customer Service Associate (CSA) provides prompt, efficient, courteous, quality customer service. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES Provide friendly service to customers Greet and assist customers Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed) Account for all monies, cigarettes, and lottery tickets on assigned shift Check the expiration date and face-off product Follow proper safety protocols and procedures REQUIREMENTS FOR CASHIERS: Must be able to work a varied schedule Minimum of 1 year of customer service experience Must have the ability to handle money accurately Must have strong attention to detail Must possess excellent verbal and written communication skills Must have excellent customer service skills Must be capable of effectively communicating with customers and co-workers Must be able to work independently and be self-motivated Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS Must be able to stand and walk for the duration of the shift Regularly lift and or move up to 20-50 pounds Must be comfortable working in a convenience store environment Must maintain a professional appearance and abide by the Dress Code Policy Must maintain a professional and friendly demeanor towards customers and fellow employees Daily exposure to gasoline and oil products Fast-paced environment (This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR fx S5DmBXt7

Salary Range: $25.00/hr to $32.00/hr Essential Functions: * Answers incoming customer phone calls and emails and inputs order requests. Ensures that orders are current, advises customers on production schedules and monitors order status. * Schedules orders with appropriate transportation source and monitors progress through delivery. * Evaluates invoicing and shipping discrepancies and takes the appropriate action to rectify. * Reviews pricing and tracks increases. Updates and distributes pricing lists. * Monitors stock levels and inventory for all locations. Updates and distributes revised stock lists weekly * Prepares various correspondence related to the inside sales process and maintains associated files. * Ensures compliance with Sarbanes-Oxley. * Continually: Responsible for anticorruption compliance as set forth in the Anticorruption Manual. Specific anticorruption accountabilities include: * Supporting SSI sales personnel and the administration of international sales contracts in accordance with the Anticorruption Manual. * Communicating upwards any suspected or actual violations of the * Anticorruption Manual. * Occasionally: Travel and attend customer entertainment functions outside of standard work day hours Physical Demands: * Climbing: Frequently. Ascending or descending stairs on a daily basis. * Stooping/Kneeling/Crouching: Occasionally. When needing to access office files, papers, etc. * Standing/Walking: Frequently. On a daily basis, primarily within office building, but occasionally outside or within manufacturing plant. * Reaching: Continually. To retrieve office supplies, equipment or files/paperwork. Use of Senses: * Talking in Person/By Telephone: Continually. To take orders, explain procedures, gather information, give directions. Ability to communicate with individuals of varying English speaking/understanding ability. Ability to communicate in either an office environment or on occasion, in a loud mill environment. * Hearing: Continually. To listen, in person and over the phone, and to understand. * Vision: Continually. To read and view computer monitor, data and figures and text. Environmental: This job operates in a professional office environment. Work is primarily performed indoors, in a noisy office environment and is sedentary in nature. It may occasionally require the ability to exert force or to push/pull up to 20 pounds, and/or to lift/carry up to 1O pounds. A worker in this position will be subject to indoor environmental conditions; however, there will be occasions when they may need to enter the mill, where they will be exposed to outdoor and/or plant conditions. PPE is required and will be provided when this is the case. Performance Standards: * Must possess strong interpersonal communication skills, both oral and written. * Ability to maintain a professional demeanor and to provide quality customer service. * Familiarity with the industrial and/or manufacturing industry and basic knowledge of the technical and product terminology of the company's steel products. * Ability to operate a PC and effectively use the software necessary to perform the duties of this position, specifically, proficiency with Microsoft Office Suite is required. * Must possess strong critical thinking skills, accurate and concise writing skills, and the ability to proactively solve problems and address the questions and concerns of customers. * Support the Company's Anticorruption Program through compliance with the Anticorruption Manual and all Anticorruption controls. * Contributes to a strong "tone at the top" regarding compliance with the Anticorruption Program by providing leadership and direction to managers and employees. * Ability to develop and maintain effective working relationships. Qualifications: * High school diploma or GED; some college preferred. * 2+ years of customer service experience, preferably in an industrial or manufacturing environment. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

Details Information Job Title Guest Experience Associate Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $21.50 (Standard); $21.00 (Non-Urban); $22.00 (Portland Metro) This recruitment will be used to fill two part-time (a maximum of 24 hours per week) Guest Experience Associate positions for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU). Guest Experience Associates will help with event setup, ticket scanning, ushering, housekeeping, and support the Box Office and Guest Experience Manager and Front of House Coordinator with on and off-campus events and will be assigned where needed on any given day. Guest Experience Associates will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and will display a high level of customer service. Guest Experience Associates will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness, ability to maintain a calm and professional demeanor when working in stressful situations, as well as excellent communication and customer service skills. Guest Experience Associates are expected to use good judgement, to conduct themselves professionally while at work, to follow the guidelines for proper work attire, and to be punctual and reliable. Preference given to those who can work 10-24 hours a week. This position will require flexible weekday, evening, and weekend work. Transferable Skill Development OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below: Teamwork, Leadership, Professionalism, Career & Self-Development Position Duties * Welcome, greet guests, and scan/verify tickets from event attendees. * Politely direct and escort guests to their seats and/or venue entrances. * Provide wayfinding of facilities and spaces at PRAx. * Assist with crowd control and security. * Calmly assists with disputes regarding tickets and seats. * Attend staff meetings, pre-event meetings and other trainings as required by management. * Visually sweep and tidy public spaces to check for potential safety issues, lost and found items, and cleanliness. * Have knowledge and follow the proper procedures for assisting patrons with disabilities. * Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx. * Be punctual, work successfully, and communicate professionally with guests and staff. * Other duties as assigned. Minimum Qualifications Full Employment Eligibility Requirements can be found here: ******************************************************************************************** * Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study * Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment * Must meet the applicable minimal enrollment standard * High School student: Regularly enrolled in a high school or participating in a home-schooling program * Undergraduate and post-baccalaureate student: 6 credit hours per term * Undergraduate international student: 12 credit hours per term* * Graduate student officially admitted to Graduate School: 5 credit hours per term * Graduate international student officially admitted to Graduate School: 9 credit hours per term* * International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications * Prior customer service experience. * Ability to prove strong attention to detail. * Interest in performing arts, live events, music or technical theatre. * Willingness to learn new skills and follow directions. * Ability to work independently and as part of a team. * Ability to communicate effectively across different forms (radio, comms, email, etc) * Ability to follow safety guidelines. * Comfortable with moderate physical activity, including lifting up to 50 lbs. * Punctuality and reliability. Preferred (Special) Qualifications * Experience with theatre, concerts, or event production. * Previous successful experience working in events, live performance, customer service, or hospitality. * CPR certification. Working Conditions / Work Schedule * Hours are based on the needs of events. Therefore, the schedule is variable and there is not a set number of hours guaranteed each week. * Must be able to work flexible hours, including weekdays, evenings, and weekends, depending on event needs. * Work is performed in theatres, studios, and other performance venues. * May involve standing for long periods, working in dim lighting and/or noisy environments, and working in confined and/or crowded areas. * Possible exposure to weather or outdoor conditions. * Potential driving and possible travel to work at events offsite. Ability to drive is preferred. Posting Detail Information Posting Number P12678SE Number of Vacancies 2 Anticipated Appointment Begin Date 02/01/2026 Anticipated Appointment End Date 06/26/2026 Posting Date 12/10/2025 Full Consideration Date 01/31/2026 Closing Date 01/31/2026 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants When applying you will be required to attach the following electronic documents: 1. A Resume/Vita 2. A cover letter indicating how your qualifications and experience have prepared you for this position For additional information please contact: Tanner Buffy at **************************** We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. Note: All job offers are contingent upon Human Resources final approval. OSU will conduct a review of the National Sex Offender Public website prior to hire. Supplemental Questions

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes. Essential Responsibilities: Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions. Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks. Responsible for the orientation and training of new hires. Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees. Participate in hiring decisions in concert with Appeals and Grievance Director and HR. Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate. Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities. Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department. Utilize and promote use of evidence-based medical criteria. Maintain modified caseload consistent with assigned responsibilities. Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate. Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers. Provide backup to other departmental teams or management staff, as needed. Supporting Responsibilities: Meet department and company performance and attendance expectations. Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information. Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations. Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director. Perform other duties as assigned. Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred. Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed. Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision. Competencies Building Trust Building a Successful Team Aligning Performance for Success Building Customer Loyalty Building Strategic Work Relationships Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

30710 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee. Duties and Responsibility Primary responsibility is the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer. All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets. Work towards a complete understanding of managing all day to day operations. Principal Working Relationships Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel. Key Qualifications An approved background check Effective verbal and written communication skills Managerial and organizational skills Store Number: 675 Rack Room Shoes 675 Pay Range: Lincoln City Outlet Center Ste 109 1500 Se East Devils Lake Rd About Rack Room Shoes Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers. Lincoln City, Oregon US Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

Job Title: Customer Service Manager Department: Marketing Reports To: Sr. Director of Brands & Corporate Communications FLSA Status: Exempt Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs. Key Responsibilities: Customer Service Management Personnel manager for Customer Service Representatives Level 1 Lead for all day-to-day Customer Service issues, resolutions, and opportunities Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved. Communicate to customers order changes and product shortages as they occur. Coordinate export documents as needed. Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams. Gather information and analyze reporting package, with publication to executive team (dashboards, etc). Manage Relationship with Logistics Broker Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis. Determine solution for shipping issues in a timely manner. Manages freight claims and provides status updates to appropriate departments. Maintains daily and weekly reports regarding orders, and shipping manifest adjustments. Communication with Accounting Team Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution. Support accounting during an audit by providing requested details and responding to questions regarding invoices. Validate invoices have processed when accounting has questions regarding customer aging. Assist with new customer setup by entering ship to location information into ERP system. Manage Third-Party Systems Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution. Collaboration & Communication Work closely with other teams to ensure a smooth order-to-delivery process. Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc. Collaboratively perform other duties as needed and directed to support the goals of the company. Qualifications: Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred. At least one year experience in customer service and order/data entry Knowledge of EDI process and integration Computer savviness: ERP experience preferred or a demonstrated ability to learn Proficient in Microsoft Office; specifically, Excel Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally Demonstrated ability to self-manage, take initiative and be results oriented Ability to work flexible hours, including late nights and/or weekends as needed Work Environment: This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach. Ability to regularly lifting/moving up to 50lbs is also required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. Special Requirements: May require overtime during peak season. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status. Page Break

Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families. + Hires, trains, coaches, counsels, and evaluates the performance of direct reports + Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service + Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures + Facilitates and participates in staff training + Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions + Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred. + Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable **Other Job Specific Skills** + Must be a U.S. Citizen + Knowledge of mandated procedures for child and elder abuse situations + Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults + Exceptional written and verbal communication skills + Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations + Ability to obtain a Public Trust clearance **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. **Physical Requirements** The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $62,200 - $96,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes. Essential Responsibilities: Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions. Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks. Responsible for the orientation and training of new hires. Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees. Participate in hiring decisions in concert with Appeals and Grievance Director and HR. Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate. Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities. Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department. Utilize and promote use of evidence-based medical criteria. Maintain modified caseload consistent with assigned responsibilities. Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate. Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers. Provide backup to other departmental teams or management staff, as needed. Supporting Responsibilities: Meet department and company performance and attendance expectations. Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information. Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations. Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director. Perform other duties as assigned. Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred. Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed. Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision. Competencies Building Trust Building a Successful Team Aligning Performance for Success Building Customer Loyalty Building Strategic Work Relationships Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.