Customer Service Manager
Customer service supervisor job in Eugene, OR
Job
Title:
Customer
Service
Manager
Auto-ApplyManager Customer Experience
Customer service supervisor job in Salem, OR
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Bilingual Customer Service Analyst/Customer Service Analyst
Customer service supervisor job in Eugene, OR
This posting opens Friday September 12, 2025, and will remain open until receipt of 130 applications. We recommend getting your application materials in as soon as possible.
The Eugene Water & Electric Board (EWEB) is looking for highly motivated and reliable Bilingual Customer Service Analysts and Customer Service Analysts to serve as the initial contact for customer inquiries and account transactions in our call center. Customer Service Analysts communicate with a high volume of customers to maintain utility account records in EWEB's customer information system and investigate and resolve customer inquiries in an efficient and confidential manner.
As a Customer Service Analyst (CSA), you'll assist customers with a wide range of EWEB services, initiatives, and billing needs primarily over the phone in a contact center environment. You'll be part of a 30+ person team empowered to analyze problems, offer solutions, and deliver exceptional service.
We provide classroom training and hands-on mentoring to support your success. Our ideal candidates are empathetic, attentive, eager to learn, and committed to helping customers in challenging situations. An ability to professionally handle angry or upset customers while navigating highly complex situations is a must. Reliable and consistent attendance is essential to supporting both our customers and team.
While most interactions are phone-based, you may occasionally assist customers in person. In-person duties may include cash handling, accurate payment posting, and managing complex payment arrangements with a high level of detail.
Key Responsibilities:
Serve as the initial contact for external customer inquiries and transactions. Identify, investigate and resolve a variety of customer concerns within EWEB Policies and Procedures. Communicate and follow up with other Customer Services staff, EWEB departments and outside entities to assist customers with a variety of inquiries.
Perform constant and high-volume data entry using a variety of computer applications. Process service orders as appropriate. Provides support to customers utilizing online systems.
Availability to assist customers in outage and emergency situations both during normal work hours as well as nights, weekends and holidays.
Market promote and support existing and future EWEB products and services.
Administer simple contracts and notarizations.
Assist in the training or mentoring of new staff. Assist in departmental presentations and procedure documentation.
What You'll Bring:
Bilingual skills are highly valued to better serve our diverse community.
Maintain confidentiality of customer and company information and comply with legislation and policies regarding consumer privacy.
A passion for providing exceptional customer service.
Strong communication skills and the ability to actively listen, empathize, and respond with professionalism to customers.
Confidence in making real-time decisions and applying policies consistently during customer interactions.
Interest in learning about EWEB's initiatives, products, and services to better support our customer-owners.
Ability to adapt between phone-based and occasional in-person customer service settings.
Please note: This posting includes supplemental questions. Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Provide detailed answers to each question. Please do not reference your resume' or application in your responses.
Compensation & Benefits
The starting annual salary range for this position is $25.63 - $30.88 per hour commensurate with knowledge, skills, and education as they relate to the position is.
EWEB values total worker health both at work and at home, and provides a robust compensation & benefits package - Read more about our benefits.
Minimum Training and Experience Required
Minimum Experience:
Two years of customer service experience with primary job functions involving management of customer accounts, high volume of customer interaction either over the phone or face to face to resolve a customer's inquiries
Regular use of a customer information system (example: SAP, SalesForce, Oracle, NetSuite, MS Dynamics, etc).
a wide variety of complex decision making while processing a high volume of customer interactions, and high-volume data entry.
Education: High school diploma or GED.
Equivalency: Candidates who do not meet all of the minimum qualifications but whose application materials demonstrate equivalent relevant experience, skills, and ability to excel in similar roles are encouraged to apply. We understand that valuable experience can be gained through various avenues, and we value diverse experiences and unique perspectives. EWEB will consider a combination of relevant education and experience that demonstrates the necessary knowledge, skills, and abilities for the position.
Desirable education, experience, training, and certifications: 1 year of contact center experience, bilingual skills (Spanish), utility customer service, collections, and/or banking industry experience, experience with account reconciliation and payment arrangements preferred.
Professional license or registration: None
Oregon driver's license required : No
Post-offer background check required: Yes
Post-offer drug test required: No
Post-offer physical/functional test required: No
Please Note: Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Employment Opportunity
EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve.
Tobacco, Smoke, and Vapor - Free Campus Policy
EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco while participating in EWEB functions, on EWEB property, or while performing right-of-way tasks.
Note: This Job Posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs
WHY EWEB?
EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged. We are committed to providing a work environment conducive to the safety, health, and well-being of our workforce, and offer great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and an employee credit union. We consistently rank as one of the healthiest employers in Oregon!
EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area. As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers.
Our core values:
SAFE
RELIABLE
AFFORDABLE
ENVIRONMENTAL
COMMUNITY/CULTURE
Community Engagement Specialist
Customer service supervisor job in McMinnville, OR
Location: Local Hybrid: Local to the McMinnville, OR area, with flexibility to work both remotely and/or in-person at YCCO's office in McMinnville.
Department: Health Plan Operations FLSA Status: Exempt
Division: Community Health Physical Strength: Light (L)
Reports To: Community Health Systems & Tribal Relations Manager Location: Local Hybrid
Supervisory Occasional Weekend
Role: No Work: Yes
About Us: Yamhill Community Care is a nonprofit coordinated care organization dedicated to managing the healthcare for Medicaid members, covered under the Oregon Health Plan, in Yamhill County, as well as parts of Washington and Polk Counties. Our mission is to improve the quality of life of the communities we serve by coordinating effective care. Beyond healthcare, we also provide an Early Learning Hub, supporting families and children with essential resources and programs for early childhood development. Together, we're building a unified healthy community that celebrates physical, mental, emotional, spiritual, and social well-being.
Learn more about Yamhill Community Care: click here
Summary
The Community Engagement Specialist is responsible for developing and implementing contractually aligned community engagement strategies, including ensuring the collection of feedback from and sharing of information with the Yamhill Community Care (YCCO) service area community; overseeing a feedback loop between community input, YCCO staff and leadership, and the Board of Directors; and developing pathways for relationship development within the community.
Essential Duties
Serves as Administrator for the Community Advisory Council (CAC), ensuring compliance with all OHA contract-required activities and deliverables related to the CAC.
Conducts a Community Health Assessment and continued assessment work throughout the community at least every five years in compliance with the YCCO contract and other accreditation opportunities.
Leads in the development, execution, and maintenance of community engagement strategy for YCCO.
Support and engage with federally recognized Tribes, sharing resources and promoting awareness of Tribal sovereignty.
Job Duties
Member & Community Member Engagement
Interprets YCCO contract, state rules and regulations, incentive metric requirements, Health Equity Plan, and other plan-related documents to determine member and community engagement strategy.
Performs community outreach and engagement activities to connect with Yamhill Community Care members and community members at large, including those who may experience health disparities.
Engages Spanish-speaking community members and Hispanic / Latinx culturally specific organizations as part of strategic outreach. Ensures linguistically appropriate activities and materials are prioritized.
Provides leadership, direction, and technical expertise to team, external partners, providers, and vendors as well as internal staff regarding member communication and engagement.
Conducts surveys, listening sessions, interviews, and other methods of soliciting input; analyzes and creates reports based on this feedback.
Collaborates with other departments to align and compile member outreach efforts.
Coordinates or supports community events to offer services, education, and connections.
Shares member feedback reports from sources like state member surveys, satisfaction surveys, and community engagement efforts with staff, committees, community partners, and community members.
Promotes trust-building and credibility with YCCO members as a whole and the community at large, including Tribes, rural populations, and communities from all different backgrounds and demographics.
Provides direct navigation services to members when appropriate as part of outreach and engagement activities, including but not limited to checking eligibility, providing screening and referral, conducting surveys, and offering resources.
Develops and maintains policies and procedures related to member and community member engagement strategy and best practices.
Completes assignments, monthly statistics, and all reports per Department guidelines.
Participates in the preparation and submission of regulatory and contract-required deliverables.
Oversees culturally adaptive, data-informed engagement methods.
Creates and informs internal initiatives informed by member input; completes feedback loop to ensure the community receives ongoing updates on input-informed initiatives.
Designs the member engagement social media strategy and engages with the community as appropriate on social media and other digital platforms.
Facilitates internal committees related to member and community member engagement.
Champions health equity and YCCO efforts to redistribute power and resources; recognizes, reconciles, and rectifies historical and contemporary injustices within the YCCO healthcare and social service systems.
Community Advisory Council & Health Assessment
Supports the Community Advisory Council, including material development, meeting planning tasks, ensuring language access needs are met, and coordinating technology.
Ensures meeting activities and materials are culturally and linguistically appropriate according to the CLAS Standards.
Ensures Community Advisory Council-led member education initiatives around preventative care.
Leads CAC, Oregon Health Plan (OHP) member recruitment activities in line with the CCO (Coordinated Care Organization) contract, state, and other regulatory requirements.
Supports required CAC-related contractually required reporting to OHA.
Participates in local, state, and national workgroups, collaboratives, and learning sessions as appropriate.
Develops strategies and plans to improve preventive care practices, population health, and address social determinant of health in the community.
Supports the development of collaborative Community Health Needs Assessment and Community Health Improvement Plan (CHIP).
Provides leadership in Community Health Assessment process development, maintenance, and reporting.
Supports maintenance and implementation of CHIP strategies related to member and community health.
Essential Department & Organizational Functions
Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
Participates in the preparation and submission of regulatory and contract required deliverables.
Works closely with other YCCO departments, including Compliance to assist with audits, including the External Quality Review (EQR), as needed.
Proposes and implements process improvements.
Meets deadlines for completion of assigned responsibilities and projects.
Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
Attends in person Annual Company Conference in Oregon; typically held in the fourth week of September.
Demonstrates cooperation and teamwork using a professional and respectful demeanor.
Provides cross-training on specific job responsibilities.
Meets identified goals that contribute to departmental goals.
Respectfully takes direction from Supervisor.
Performs other duties as assigned.
Knowledge, Skills, & Abilities
Knowledge of community engagement best practices.
Strong public speaking and presentation skills.
Timely and accurate production of stakeholder communications and presentations.
Knowledge of social determinants of health and their relationship to a person's overall health and well-being.
Excellent written composition skills.
Excellent organizational skills including the ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy.
Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix (cross-department) or shared resources across departments work model with a spirit of cooperation.
Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook.
Ability to communicate both professionally and effectively in all forms of communication in a responsive, timely manner.
Ability to work in an environment with diverse individuals and groups.
Ability to remain flexible, positive, and adaptable.
Ability to work across the YCCO region and to work remotely, as needed.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties
Education & Experience
Required:
Minimum three (3) years of related personal and/or professional experience with community engagement, organizing, surveying, or advocacy.
Bilingual Skills (English / Spanish, Skills Pay available).
Familiarity with Yamhill County and surrounding areas.
Program experience working with the Medicaid or low-income population.
OR:
Any combination of education and experience that would qualify candidate for the position.
Preferred:
Bachelor's degree in Community Health, Communications, Public Health, Social Work, Public Administration, or related field.
Familiarity with Tribal history in Oregon, working with federally recognized Tribes, and/or background with Tribal or American Indian / Alaska Native culture and practices.
Certificates, Licenses and/or Registrations
This position does not require any certificates, licenses, or registrations.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.
This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.
EMA Member Relationship Specialist or Officer
Customer service supervisor job in Salem, OR
Full-time Description
Maps Credit Union seeks a detail-oriented and organized EMA Member Relationship Specialist or Officer to join our dedicated team that provides exemplary service to our business banking members who have unique account requirements. This position serves as the main contact to open new business accounts and services and maintain existing accounts. As the face of the department, this position primarily provides excellent communication and customer service over the phone, with occasional in-person appointments. The ideal person for this position enjoys developing relationships with business banking members over the phone and possesses attention to detail to ensure accurate account maintenance with an eye for compliance.
Key responsibilities of the EMA Member Relationship Specialist are listed below. Please note that Officer-level duties include an increased scope of knowledge and responsibility.
Provide service to EMA business members by opening, setting up or performing maintenance on the following types of business accounts or services: savings, checking, online banking, debit cards, direct deposit, and automatic transfers. Answer questions in person and/or over the phone.
Thoroughly review and process EMA application packets to ensure applicants meet all Credit Union standards with respect to membership eligibility, corporate status, license status, criminal history, and reputation. Resolve questions and issues regarding application information.
Enhance member relationships by assessing member needs and recommending additional products and services. Explain the features and advantages of accounts or services to promote sales.
Perform thorough audits of new account and maintenance documents.
Provide training to EMA staff for department processes and cannabis industry-related knowledge. Provide training to Credit Union staff related to EMA operations.
Follow regulatory and policy compliance requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies.
Requirements
EMA Member Relationship Specialist Requirements (Officer requirements require increased years of relevant experience):
High School diploma or equivalent.
Ability to read, analyze, and interpret operational documents, policies, and regulations.
Minimum of two years of experience in customer service, including direct and indirect selling roles, or the equivalent combination of training and experience.
Minimum of two years in the financial industry, with BSA compliance-related experience preferred.
Must be bondable.
Must be at least 21 years of age.
Starting non-exempt pay range: $25.00 - $30.63 per hour, depending on relevant experience.
Schedule: Monday - Friday, 8:30 AM - 5:30 PM. Onsite position.
To show our appreciation to employees, we offer:
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Employer-paid Life Insurance
Employer-paid Short-Term and Long-Term Disability Insurance
401(k) retirement plan with employer matching
Generous paid time off, starting at 12 hours per month
10 paid holidays per year
Employee Assistance Program
Student loan paydown program
Employee loan discount program
Wellness incentives
Why employees are proud to work here:
We offer paid volunteer time
We provide financial education for youth and adults
We provide grants to teachers in the valley
We offer scholarships for local high school seniors headed to college
About us:
The Enhanced Monitoring Accounts (EMA) department mitigates risk to the Credit Union by actively monitoring high-risk financial accounts for fraudulent activity. EMA is an innovative banking program that specializes in financial transaction investigation, reporting, and compliance with State and Federal regulations.
Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 80,000 members at 10 branch locations and supports over 300 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Service Supervisor
Customer service supervisor job in Tangent, OR
Job DescriptionPAPE' MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - TANGENT, ORSERVICE SUPERVISOR:
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team in Tangent, OR.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, dispatching of field service vehicles and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.
Compensation: $50,000-$90,000/yr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Service Supervisor
Customer service supervisor job in Tangent, OR
PAPE' MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION - TANGENT, OR SERVICE SUPERVISOR:
Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape' Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team in Tangent, OR.
At Pape', we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance-all designed to support you and your family.
Make a difference. Grow your career. Join the Pape' Team!
WHAT YOU'LL DO:
As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, dispatching of field service vehicles and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers.
WHAT YOU NEED:
Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
Computer skills, including Microsoft Office suite.
Leadership skills and mindset.
Ability to maintain good customer and employee relations.
Compensation: $50,000-$90,000/yr (Depending on Experience) Why work for Pape':
Competitive pay based on your skills, training, and experience level.
Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
Equipment - Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.
Customer Service Associate, Part Time
Customer service supervisor job in Eugene, OR
JOB TITLE: Customer Service Associate - Part-Time FLSA STATUS: Non-exempt Hourly SHIFT SCHEDULE: Part Time REPORTS TO: Retail Store Manager
The
Customer Service Associate (CSA)
provides prompt, efficient, courteous, quality customer service. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
Provide friendly service to customers
Greet and assist customers
Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
Account for all monies, cigarettes, and lottery tickets on assigned shift
Check the expiration date and face-off product
Follow proper safety protocols and procedures
REQUIREMENTS FOR CASHIERS:
Must be able to work a varied schedule
Minimum of 1 year of customer service experience
Must have the ability to handle money accurately
Must have strong attention to detail
Must possess excellent verbal and written communication skills
Must have excellent customer service skills
Must be capable of effectively communicating with customers and co-workers
Must be able to work independently and be self-motivated
Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
Must be able to stand and walk for the duration of the shift
Regularly lift and or move up to 20-50 pounds
Must be comfortable working in a convenience store environment
Must maintain a professional appearance and abide by the Dress Code Policy
Must maintain a professional and friendly demeanor towards customers and fellow employees
Daily exposure to gasoline and oil products
Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
Customer Service Associate
Customer service supervisor job in McMinnville, OR
Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!
Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
Focus on providing a positive customer experience.
Carry out daily duties that ensure effective operation of a car wash facility in partnership with
peers and site management.
Greet customers with a warm smile, review and educate on services, and assist with payment.
Stay up to date with knowledge of how to use certain equipment for them to be able to work
efficiently in an automated facility.
Direct the Driver into the entrance to the car wash or guides them onto tracks.
Carry out periodic maintenance of equipment used in washing to keep them in proper working
order.
Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
Provide assistance to customers in any area concerning car wash process.
Carry out visual inspection of vehicles to confirm their condition before sending them into the
wash area.
Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
We do offer a 401k plan, but we do not provide employer contributions/match
We offer a generous health benefits package for full time employees
We offer a generous commission structure for employees through sales of monthly memberships
We offer Paid Time Off (PTO) for full time employees
Competition and milestone bonuses
Contact Center Supervisor - SME
Customer service supervisor job in Salem, OR
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families.
+ Hires, trains, coaches, counsels, and evaluates the performance of direct reports
+ Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service
+ Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures
+ Facilitates and participates in staff training
+ Participates in staff meetings and clinical conferences
+ Supports quality and risk management to meet call center target metrics
+ Ensures complete and accurate documentation in case management system (CMS)
+ Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations
+ Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
+ Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
**Minimum Qualifications**
+ Master's degree in social work and Family Therapy, Counseling, or other human services field
+ Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred.
+ Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable
**Other Job Specific Skills**
+ Must be a U.S. Citizen
+ Knowledge of mandated procedures for child and elder abuse situations
+ Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults
+ Exceptional written and verbal communication skills
+ Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
+ Excellent organization and time management skills
+ Comply with all HIPAA regulations
+ Ability to obtain a Public Trust clearance
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
**Physical Requirements**
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$62,200 - $96,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Customer Service Associate, Part Time
Customer service supervisor job in Eugene, OR
JOB TITLE: Customer Service Associate - Part-TimeFLSA STATUS: Non-exempt HourlySHIFT SCHEDULE: Part Time JOB LOCATION: 317 Coburg Rd, Eugene, OR 97401REPORTS TO: Retail Store Manager
The
Customer Service Associate (CSA)
provides prompt, efficient, courteous, quality customer service. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
Provide friendly service to customers
Greet and assist customers
Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
Account for all monies, cigarettes, and lottery tickets on assigned shift
Check the expiration date and face-off product
Follow proper safety protocols and procedures
REQUIREMENTS FOR CASHIERS:
Must be able to work a varied schedule
Minimum of 1 year of customer service experience
Must have the ability to handle money accurately
Must have strong attention to detail
Must possess excellent verbal and written communication skills
Must have excellent customer service skills
Must be capable of effectively communicating with customers and co-workers
Must be able to work independently and be self-motivated
Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
Must be able to stand and walk for the duration of the shift
Regularly lift and or move up to 20-50 pounds
Must be comfortable working in a convenience store environment
Must maintain a professional appearance and abide by the Dress Code Policy
Must maintain a professional and friendly demeanor towards customers and fellow employees
Daily exposure to gasoline and oil products
Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
Auto-ApplyCustomer Service Associate-Green Acres
Customer service supervisor job in Eugene, OR
Job Details GOODWILL GREEN ACRES STORE - EUGENE, OR $16.00 - $19.00 HourlyJob Posting Date(s) 11/01/2025Description
The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill's mission of providing vocational opportunities to individuals with barriers to employment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions.
Provide outstanding customer service by greeting, assisting and engaging with customers and donors.
Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required.
Receive, sort, and price donated goods according to company guidelines and quality standards.
Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual.
Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient.
Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management.
Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission.
Collaborate with team members to meet production and sales goals.
Participate in team meetings, training sessions, huddles, stretches, and store events.
Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill's values.
Exhibit professionalism, integrity, and a positive team-oriented attitude.
Report for all regularly scheduled work on time, ready to work.
Qualifications
EXPERIENCE
Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail or customer service experience a plus.
EDUCATION
No minimum education requirements.
CERTIFICATES, LICENSES, REGISTATIONS
Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance.
Use of vision (close and distance, peripheral, depth perception, color) with the ability to adjust focus required.
Stand and/or walk for extended periods (up to 8 hours/day).
Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb.
Use hands to feel objects, tools, or controls, and reach with hands and arms.
Required to talk and/or hear.
DOT Strength Classification: Medium.
WORK ENVIRONMENT
Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations.
WORK HOURS
Must be available during operating hours, including weekends, evenings, and holidays.
CORE COMPETENCIES
Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment.
Customer Service and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach.
Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations.
Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training.
Home School Contact (Registrar) - Bilingual Mam - Welcome Center (Temporary)
Customer service supervisor job in Woodburn, OR
Under the direction of the building administrator and/or the Director of Language Programs, the Home School Contact shall foster community and home-school relations as the medium through which a student's response to and benefit from the school and its programs can be strengthened and improved.
Consideration:
Bilingual English/Mam required. Fluent in Mam and able to communicate professionally with parents and community members.
MINIMUM QUALIFICATIONS:
High School Diploma or equivalent by OAR 581-37-030.
18 years of age or older
Possess linguistic and cultural expertise of the group served.
Possesses and maintains a valid Oregon Driver's License.
ESSENTIAL FUNCTIONS:
Communicates effectively and appropriately in both oral and written form.
Work a flex-time schedule.
Maintain confidentiality
Knowledge of community resources available to families, students and schools.
Visits potential families to determine eligibility for program services and obtains parental approval for program participation.
Assists parents in communicating with the school when there is a possible language barrier including parent conferences, enrollment procedures, PAC meetings and other situations as directed by the building administrator.
Assists school personnel with home contacts when there is a possible language barrier. Interprets, translates home/school communications and conducts home language surveys.
Conducts home visits, parent questionnaires and surveys, and when requested by the administration, participates in SST (Support Services Team) meetings and parent conferences.
Assists in the preparation of pertinent data and reports regarding the target group of students and families served.
Assists in the absence of other designated personnel by attending to such emergencies as: taking students to the doctor, to the dentist, etc. after clearing permission with administration, parent/guardian, teacher or other authorized staff.
Assures that students in need have adequate clothing, through a cooperative effort of the school and community resources.
Establishes lines of communication and, if possible, rapport with the people in the area who can provide information concerning the temporary or permanent residence of the target group families.
Determines what agencies, service organizations, businesses, and industries in the community can provide supportive services that will assist the school in meeting the needs of the target group students. Develops open lines of communication within the triad of school, community and target group.
Encourages parents/guardians to visit and to participate in school activities and committees.
Works with the students and their parents/guardians to encourage regular attendance and appropriate behaviors.
Keeps well-informed of all services available to the target group such as day care, preschool, post secondary education, health and welfare services, etc.
Maintains a daily log and provides the Director of Instructional Services and building administrator with copies of the log and monthly report of activities.
Participates in in-service programs as assigned by the Director of Instructional Services or building administrator.
Develops a working knowledge of the interpretation and application of relevant school law.
Uses referral system in providing supportive services to target group.
Conducts student assessments in language proficiency.
Maintains a high level of ethical behavior and confidentiality when dealing with student and staff information.
Follows all safety rules and takes all reasonable precautions to provide a safe and secure working environment.
Demonstrates support for District Core Values, District Mission, District Strategic Plan.
Collaborates and confers with students, parents, colleagues, and community members in a harmonious and respectful manner.
Assists parents and community members as needed.
Demonstrates an awareness of and sensitivity to multicultural and multilingual values and environments.
Complies with professional development activities as required by the District.
Holds expectations for high performance of self and students.
Demonstrates computer literacy and operates software programs as related to job responsibilities.
Maintains accurate, complete, and confidential records as required by law and District policy and regulations.
Maintains the integrity of confidential information relating to a student, family, colleague, or district patron, and uses or relays academic, social, or personal information only in the course of performing assigned responsibilities and in the best interest of the individuals involved.
Follows all laws, District policies, rules, regulations, memos, announcements, and reasonable requests by proper authority.
Maintains regular attendance at work and work activities, and is punctual in meeting deadlines, attending meetings, and following schedules.
CONSIDERATIONS:
Bilinguil English-Spanish required.
OTHER REQUIRED:
Criminal Justice Fingerprint Clearance
The employee is expected to be dressed and groomed in a neat, clean, and appropriate professional manner for the assignment and work setting.
This position is performed primarily indoors in school buildings and offices, although some outdoor work or supervision may be required.
In cases in which the employee is required to travel between sites, the employee is responsible for his/her own travel and will be reimbursed for approval mileage.
Possible exposure to bodily fluids due to student or employee illness or injury.
May be required to obtain a First Aid and/or CPR Card or be a Designated First Aid Provider.
Occasionally performs other duties as required by supervisor.
Senior Customer Solutions Engineer - IMS Professional Services
Customer service supervisor job in Salem, OR
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
Capacity Assessment Team Leader
Customer service supervisor job in Salem, OR
The Capacity Assessment Team Leader is responsible to build and develop a team to implement processes and measurement systems relating to capacity, capacity assessment and delivery readiness. The Team Leader leads the implementation and execution of this process with suppliers ensuring that there is a regular, thorough and robust assessment of the suppliers future looking supply capacity. This includes identification of capacity constraints at the supplier genba, development of countermeasures to mitigate constraints, hand off and communicate capacity assessment results for action plan management with the Supplier Team and Part Family Readiness leaders, and forecasting of future delivery capability with the SIOP team. The leader will develop the team's capability to be proactive problems with supplier partners and use Flight Deck and Daily Management to continually improve team performance. The goal for this role will be to ensure there are capacity assessment standards, consistently applied to collect and communicate capacity assessment results with partner organizations. The role has autonomy to create and drive rhythms to complete capacity assessments and requires high levels of evaluative judgment and operational acumen to achieve desired business outcomes.
**Job Description**
**Roles and Responsibilities**
+ Partner with the Central Readiness team, Part Family Delivery Leaders and Readiness Leaders, Supplier Partnership Office teams, Commodity teams and the Materials S&OP team to prioritize and assess 3-5+ year supplier capacity to support Delivery Readiness
+ Build, hire, lead, coach and develop the team of Capacity Assessment Leaders
+ Develop partner relationships with internal and external supplier stakeholders (Part Family, Commodity teams, Readiness, Materials and Suppliers)
+ Develop and maintain standards and process for the capacity assessment process
+ Develop and maintain systems and tools to collect, document and analyze the results of capacity assessments
+ Apply the standards with prioritized suppliers to robustly and thoroughly assess the supply capacity ability for 3-5+ year forward looking demand
+ Build action plans and apply Lean and structured problem solving to alleviate the constraints in conjunction with the Supplier and Supplier Team
+ Engage the Part Family delivery leaders and Readiness leaders in regular cadence to prioritize and develop a rolling 90-day schedule of capacity assessment targets that meets the need and timing of the business
+ Communicate the results of the capacity assessment including supplier's constraints to be incorporated in S&OP rhythms to respond to demand changes
+ Develop measurement systems and Key and Breakthrough Performance Indicators (KPI / TTI) and utilize Daily Management of the process and KPI/TTI to improve team SQDC performance
+ Interpret internal and external business challenges and recommend best practices to improve products, processes or services
+ Utilizes understanding of industry trends to inform decision making process
+ Present business or technical discipline solutions to leaders
+ Communicate complex messages and negotiate mainly internally with others to adopt a different point of view
+ Influence peers to act and negotiate with external partners, suppliers, or customers
+ Travel up to 30-50%
**Required Qualifications**
+ Bachelor's degree from an accredited university or college with a minimum of 4 years' experience in Sourcing, Supply Chain, Operations, and/or Project Management
**Desired Characteristics**
+ Customer Focus: Values the customer in all decision making - what do they need or want?
+ Respect for People: Values the individual / supplier / customer to maximize value
+ Lean Problem solver: focuses on waste elimination, analytical-minded, challenges existing processes, critical thinker.
+ Humble: respectful, receptive, agile, eager to learn; listens and challenges respectfully
+ Transparent: shares critical information, speaks with candor, contributes constructively
+ Focused: quick learner, strategically prioritizes work, committed
+ Leadership ability: strong communicator, decision-maker, collaborative
The base pay range for this position is149,200.00 - 248,600.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on December 22, 2025.
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Call Center Manager
Customer service supervisor job in Eugene, OR
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Inside Sales
Customer service supervisor job in McMinnville, OR
Salary Range: $25.00/hr to $32.00/hr Essential Functions: * Answers incoming customer phone calls and emails and inputs order requests. Ensures that orders are current, advises customers on production schedules and monitors order status. * Schedules orders with appropriate transportation source and monitors progress through delivery.
* Evaluates invoicing and shipping discrepancies and takes the appropriate action to rectify.
* Reviews pricing and tracks increases. Updates and distributes pricing lists.
* Monitors stock levels and inventory for all locations. Updates and distributes revised stock lists weekly
* Prepares various correspondence related to the inside sales process and maintains associated files.
* Ensures compliance with Sarbanes-Oxley.
* Continually: Responsible for anticorruption compliance as set forth in the Anticorruption Manual. Specific anticorruption accountabilities include:
* Supporting SSI sales personnel and the administration of international sales contracts in accordance with the Anticorruption Manual.
* Communicating upwards any suspected or actual violations of the
* Anticorruption Manual.
* Occasionally: Travel and attend customer entertainment functions outside of standard work day hours
Physical Demands:
* Climbing: Frequently. Ascending or descending stairs on a daily basis.
* Stooping/Kneeling/Crouching: Occasionally. When needing to access office files, papers, etc.
* Standing/Walking: Frequently. On a daily basis, primarily within office building, but occasionally outside or within manufacturing plant.
* Reaching: Continually. To retrieve office supplies, equipment or files/paperwork.
Use of Senses:
* Talking in Person/By Telephone: Continually. To take orders, explain procedures, gather information, give directions. Ability to communicate with individuals of varying English speaking/understanding ability. Ability to communicate in either an office environment or on occasion, in a loud mill environment.
* Hearing: Continually. To listen, in person and over the phone, and to understand.
* Vision: Continually. To read and view computer monitor, data and figures and text.
Environmental:
This job operates in a professional office environment. Work is primarily performed indoors, in a noisy office environment and is sedentary in nature. It may occasionally require the ability to exert force or to push/pull up to 20 pounds, and/or to lift/carry up to 1O pounds.
A worker in this position will be subject to indoor environmental conditions; however, there will be occasions when they may need to enter the mill, where they will be exposed to outdoor and/or plant conditions. PPE is required and will be provided when this is the case.
Performance Standards:
* Must possess strong interpersonal communication skills, both oral and written.
* Ability to maintain a professional demeanor and to provide quality customer service.
* Familiarity with the industrial and/or manufacturing industry and basic knowledge of the technical and product terminology of the company's steel products.
* Ability to operate a PC and effectively use the software necessary to perform the duties of this position, specifically, proficiency with Microsoft Office Suite is required.
* Must possess strong critical thinking skills, accurate and concise writing skills, and the ability to proactively solve problems and address the questions and concerns of customers.
* Support the Company's Anticorruption Program through compliance with the Anticorruption Manual and all Anticorruption controls.
* Contributes to a strong "tone at the top" regarding compliance with the Anticorruption Program by providing leadership and direction to managers and employees.
* Ability to develop and maintain effective working relationships.
Qualifications:
* High school diploma or GED; some college preferred.
* 2+ years of customer service experience, preferably in an industrial or manufacturing environment.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
Appeals Clinical Team Lead
Customer service supervisor job in Springfield, OR
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes.
Essential Responsibilities:
Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions.
Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks.
Responsible for the orientation and training of new hires.
Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees.
Participate in hiring decisions in concert with Appeals and Grievance Director and HR.
Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department.
Utilize and promote use of evidence-based medical criteria.
Maintain modified caseload consistent with assigned responsibilities.
Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate.
Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers.
Provide backup to other departmental teams or management staff, as needed.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information.
Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations.
Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director.
Perform other duties as assigned.
Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred.
Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed.
Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision.
Competencies
Building Trust
Building a Successful Team
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Work Relationships
Continuous Improvement
Decision Making
Facilitating Change
Leveraging Diversity
Driving for Results
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
Auto-ApplyTeam Lead
Customer service supervisor job in Lincoln City, OR
30710 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 675
Rack Room Shoes 675
Pay Range:
Lincoln City Outlet Center Ste 109
1500 Se East Devils Lake Rd
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Lincoln City, Oregon US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
Call Center Manager
Customer service supervisor job in Salem, OR
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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