Customer service supervisor jobs in Davis, CA - 1,363 jobs

Join American Conservation Experience in California and enjoy free housing, skills training, and other benefits while helping to restore public lands from the Pacific Coast to the Sierra Nevada mountains! Multiple term lengths, locations, start dates, and other options are available. American Conservation Experience, a non-profit conservation corps with divisional branches in Sacramento, CA, Ridgecrest, CA, and Coachella Valley, CA, is looking for AmeriCorps Team Leaders (ATLs) to come join our team of young adults serving on meaningful conservation projects throughout the Pacific West. Our mission is to introduce and prepare our AmeriCorps members for careers in resource management within the conservation corps industry or with public agencies such as California State Parks, US Forest Service, National Park Service, National Fish and Wildlife Service, the Bureau of Land Management, as well as many other local and non-profit land steward organizations. ACE Pacific West crews serve in Yosemite National Park, Sequoia Kings Canyon National Park, Death Valley National Park, on the Pacific Crest Trail, in coastal State Parks, on the Lake Tahoe Basin Management Unit, and in numerous other inspiring locations. This opportunity is intended for those looking to utilize their leadership skills to advance their career while immersed in a community of like-minded young professionals from around the country. ATLs typically serve for 26 weeks on projects including ecological restoration, habitat improvement, and trail maintenance and construction, all while completing a term of AmeriCorps service. While serving, ATLs typically have 3-6 days off between each project to enjoy California's abundant beauty and recreational opportunities with their friends and colleagues. Take your next step towards beginning or advancing your career by applying with us today! Start Dates: 1) 4/20/2026 Estimated End Dates: 1) 10/21/2026 Location: Sacramento, CA Projects take place throughout California and the Pacific West. Schedule: Project schedules vary greatly, but typically ATLs serve 8 days on/ 6 days off or 4 days on/ 3 days off. For remote projects, ATLs spend off-days nearer to their project location. Remote projects often last multiple project schedule cycles. Benefits: ATL compensation and benefits include a package valued at over $2,400/mo. ATLs will receive a Living Allowance of $520/week, paid bi-weekly. ATLs obtain an Education Award for the amount of $3,697.50 (for 900 hours) upon successful completion of service. ACE provides ATLs with food during all project days; ATLs are responsible for providing their own food on off-days. ACE provides ATLs with free housing during their term of service. When working in or near the Pacific West Division, ATLs spend off days in our hostel-style housing in Sacramento, CA. When working remotely, ATLs will be provided tents and campsites in those remote locations. The ATL will provide their own blankets/pillow/sleeping bag/towels. AmeriCorps Team Leaders may also be eligible for qualifying child care coverage and federal loan forbearance. Additional enrollment steps are required. Gear: ACE provides each ATL their own tent. The ATL will provide their own sleeping bag, sleeping pad, rain gear, and hiking boots. Upon acceptance to the program, ATLs will receive a more extensive packing list. Weather can be highly variable, so plan on bringing layers of warm clothing and adequate rain gear. ATLs will have access to deeply discounted Pro Deals via Outdoor Prolink once they are offered and accept a position, and will have the opportunity to purchase discounted gear prior to their arrival. Travel: ACE provides transportation to and from worksites; personal vehicles are not necessary throughout the ATL's term of service. ACE does not provide relocation assistance. Position Description: ATLs serve in professionally supervised teams as they explore future outdoor careers, learn practical field skills, and develop confidence as emerging leaders in the field of conservation. ATLs are afforded opportunities to learn and train under the guidance of professional mentors within ACE, while gaining invaluable career perspectives working alongside staff from the National Park Service, US Forest Service, Bureau of Land Management, US Fish and Wildlife Service, and many other stewards of our nation's public lands. ATLs are expected to assist Crew Leaders in all aspects of crew work and life, including leading portions of crews independently, serving as an interim Crew Leader in the event of staff absences, setting a positive example for members, and other duties as assigned. Field work and additional responsibilities might include but are not limited to: Habitat restoration Trail construction and maintenance Dry and wet stone masonry Reforestation Forest thinning Plant identification Fencing Invasive species removal Swamping Leading safety discussions Discussing rules and regulations Instructing members Driving vehicles Keeping living spaces clean and in good order ATLs get experience with, or in conjunction with, the following tools and equipment, depending on their level of training: Trail Maintenance: Pick mattocks, Pulaskis, shovels, single/double jacks, McLeods, single bit axes, rock bars, chisels, crosscut saws, and griphoists. Restoration Equipment: Herbicide backpack sprayers, spray bottles, GPS units, and measuring tools. Power Tools and Gas Powered Equipment: Chainsaws, brush-cutters, drills, saws, and compressors. Qualifications: Applicants should be prepared to perform physically challenging labor on environmental and conservation projects for 10 hours a day. Applicants should expect to hike extended distances on rough terrain carrying backpacks, tools, and equipment, and be prepared to spend 8 consecutive days in the field, on each project. ATLs will work in a variety of weather conditions such as temperatures ranging from below freezing to over 100 degrees Fahrenheit, high winds, intense sunshine, rain, and snow. Required: U.S. Citizen or permanent resident Able and willing to work in a group Able and willing to work outdoors in varying weather conditions and capable of hiking moderate distances in somewhat rough terrain during inclement weather conditions Willingness to undergo and must pass the required federal criminal history check ACE participates in E-Verify and will provide the federal government with your Form I-9 information when you are hired to confirm that you are authorized to work in the U.S. Preferred: 3-6 mos. experience serving in a conservation corps setting Experience in hiking and navigation in steep terrain Strong desire to enter the conservation field as a natural resource professional Experience or interest in volunteering in local communities 21+ so as to be able to drive ACE vehicles Physical Demands, Work Environment and Working Conditions: Physical Demands: Requires frequent sitting, standing, walking, hiking, carrying, using hands to handle or feel, reaching with hands and arms, talking and hearing. Manual dexterity required for use of various tools or equipment. Required to stoop, kneel, climb stairs, and/or crouch. Ability to hike over rough terrain, and camp overnight under field conditions. Vision Requirements: Close, distance, peripheral and depth perception vision as well as the ability to focus may be required. Weight Lifted or Force Exerted: Frequently moves up to 25 lbs., ability to move up to 60 pounds. Environmental: Outdoor and indoor conditions. Work environment conditions can change frequently; working under adverse weather conditions and in various climates. Noise Environment: Moderate to high noise such gas-powered chainsaws and other hand and power tools. Travel: This position requires domestic travel. Environmental Conditions/Hazards: The ACE member(s) may encounter environmental conditions/hazards including extreme heat or cold, rocky terrain, swamp or wetland conditions, biting insects, and potentially dangerous wildlife. The member is expected to conduct duties in a safe and orderly manner so as not to endanger self, fellow staff/members or resources. The member must be willing to represent ACE and AmeriCorps in a professional, positive, and enthusiastic manner. ACE has a zero tolerance policy for illegal drugs and underage drinking. ACE reserves the right to require drug testing. To Apply: Please submit a thoughtful resume, complete a motivational statement (instructions are provided when applying) OR upload a cover letter, and provide at least 2 references that are either professional or from a community leader (eg colleagues, teachers, counselors, religious leaders, career advisors) using the APPLY NOW section located on the upper right hand corner of the position listing on our usaconservation website. NOTE: Early consideration will be given as applications are received. This position may close at any time. If you have any questions regarding this position, please feel free to contact ACE Pacific West's Program Managers: Carlee Koritkowski or Dawn Cramer. EEO: Employment or Service with ACE is based upon ability, qualifications, attitude, and job-related factors. Every qualified employee, member, or applicant has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, demotion, termination, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, creed, national origin, pregnancy, ancestry, citizenship status, genetic information, veteran or military status, physical or mental disability, sexual orientation, medical condition, marital or parental status, political affiliation, ethnicity, hair texture or style, arrest record, caste, hereditary status, endogamy, or any other classification protected by applicable local, state, or federal law.

Job Description About the Role: The Front Desk Manager/Customer Service Manager plays a pivotal role in ensuring exceptional guest experiences within the accommodation and food services industry. This position is responsible for overseeing the front desk operations, managing customer service teams, and maintaining smooth communication between guests and internal departments. The manager will lead efforts to resolve guest concerns promptly and efficiently, fostering a welcoming and professional environment. By implementing effective service standards and training programs, the role aims to enhance customer satisfaction and loyalty. Ultimately, this position drives operational excellence and contributes to the overall success and reputation of the establishment. Minimum Qualifications: High school diploma or equivalent; associate or bachelor's degree in hospitality management or related field preferred. Minimum of 3 years experience in front desk operations or customer service within the hospitality industry. Proven leadership experience managing a team in a fast-paced service environment. Strong knowledge of property management systems and reservation software. Excellent communication and interpersonal skills. Preferred Qualifications: Bachelor's degree in hospitality management, business administration, or a related field. Experience with customer relationship management (CRM) tools and advanced booking platforms. Certification in hospitality management or customer service excellence. Multilingual abilities to assist a diverse guest population. Demonstrated success in implementing customer service training programs. Responsibilities: Supervise and coordinate daily front desk activities to ensure efficient and courteous service delivery. Manage and train front desk and customer service staff to uphold high standards of guest interaction and problem resolution. Handle guest inquiries, complaints, and special requests promptly and professionally to maintain guest satisfaction. Collaborate with housekeeping, maintenance, and food service departments to ensure seamless guest experiences. Monitor and maintain accurate records of reservations, billing, and guest information using property management systems. Develop and implement customer service policies and procedures to improve operational efficiency. Prepare reports on guest feedback, staff performance, and operational issues for senior management review. Ensure compliance with health, safety, and security regulations at the front desk area. Skills: The required skills are utilized daily to manage front desk operations efficiently and to lead the customer service team in delivering outstanding guest experiences. Strong communication skills enable the manager to interact effectively with guests, staff, and other departments, ensuring clear and professional exchanges. Leadership and team management skills are essential for motivating staff, resolving conflicts, and maintaining high service standards. Proficiency with property management and reservation systems allows for accurate handling of bookings, billing, and guest information. Preferred skills such as multilingual abilities and CRM expertise further enhance the manager's capacity to serve a diverse clientele and implement strategic customer service improvements.

Sales Customer Service Manager Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs. Your Role As Sales Customer Service Manager, you will lead and support customer service operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include: Provide post-sale customer service via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints) Support the sales team in achieving objectives and improving efficiency and customer satisfaction Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams Plan, direct, supervise, and evaluate workflow, recommending operational improvements Make hiring decisions and conduct performance appraisals Ensure the customer service team operates effectively and meets sales and profitability targets Maintain compliance with local legislative frameworks About You You bring a strong customer-centric mindset and leadership experience. Ideally, you have: A bachelor's degree in business, communications, or a related field 5+ years of experience in customer service or sales support, preferably in industrial or technical sectors Experience managing teams and improving operational processes Fluency in English; additional languages are a plus Strong interpersonal, problem-solving, organizational, leadership, and communication skills What You Can Expect From Us A supportive and inclusive work environment where every individual is valued Opportunities for growth and development within an industry that never stands still Competitive salary and benefits package, including: Hourly or annual pay options Sign-on and relocation bonuses PTO aligned with Sandvik policy Internet and cell phone allowances Sales commission plans 401(k) employer contributions Performance-based bonuses Tuition reimbursement Flexible office options, including the possibility to work from home A commitment to safety and a zero-accident environment Additional Information This position is based in Concord, North Carolina, USA. Travel may be required depending on business needs. Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world's largest and most exciting projects. 🔗 Learn more at *********************** and ***********************

Sales Customer Service Manager Kanthal, part of the Alleima Group, is a world-leading brand for products and services in industrial heating technology and resistance Material. In this exciting role, you will be part of a new team built from scratch, combining deep internal expertise with fresh external perspectives to meet evolving business needs. Your Role As Sales Customer Service Manager, you will lead and support customer service operations while collaborating closely with the sales team to drive performance and satisfaction. Key responsibilities include: Provide post-sale customer service via phone and E-Mail, handling high volumes of general inquiries (e.g., billing, suggestions, complaints) Support the sales team in achieving objectives and improving efficiency and customer satisfaction Manage escalations of unresolved customer inquiries and share market intelligence with product and sales teams Plan, direct, supervise, and evaluate workflow, recommending operational improvements Make hiring decisions and conduct performance appraisals Ensure the customer service team operates effectively and meets sales and profitability targets Maintain compliance with local legislative frameworks About You You bring a strong customer-centric mindset and leadership experience. Ideally, you have: A bachelor's degree in business, communications, or a related field 5+ years of experience in customer service or sales support, preferably in industrial or technical sectors Experience managing teams and improving operational processes Fluency in English; additional languages are a plus Strong interpersonal, problem-solving, organizational, leadership, and communication skills What You Can Expect From Us A supportive and inclusive work environment where every individual is valued Opportunities for growth and development within an industry that never stands still Competitive salary and benefits package, including: Hourly or annual pay options Sign-on and relocation bonuses PTO aligned with Sandvik policy Internet and cell phone allowances Sales commission plans 401(k) employer contributions Performance-based bonuses Tuition reimbursement Flexible office options, including the possibility to work from home A commitment to safety and a zero-accident environment Additional Information This position is based in Concord, North Carolina, USA. Travel may be required depending on business needs. Kanthal is an Alleima company and a world-leading brand for products and services in industrial heating technology and resistance Material. Backed by our skilled people and pioneering technology, every innovative solution is a creative partnership with our customers. With a strong commitment to reducing climate impact, we support some of the world's largest and most exciting projects. 🔗 Learn more at *********************** and ***********************

Job Title: Customer Service Manager Location: Stockton, CA Employment Type: Full-Time- Monday - Friday FLSA Status: Exempt Salary Range: $60,000- $95,000 annually (good-faith estimate upon hire) Additional Compensation: This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs. Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity. About Oak Valley Community Bank We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we'd love to meet you. What You'll Do As a Customer Service Manager , you'll play a key role in the daily operations and success of our branch. You'll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture. Key Responsibilities: Lead and motivate a team to deliver outstanding customer service. Support daily branch operations including compliance, security, and lending. Promote a sale and service culture through coaching and development. Assist customers with banking needs, including loan applications and product education. Ensure the branch is organized, efficient, and compliant with bank policies. Act as the acting Branch Manager when needed. Encourage professional growth and provide mentorship to team members. Engage in business development and cross-selling opportunities. Maintain open communication and a positive, solutions-oriented mindset. Who You Are You're a self-motivated , self-aware leader who's ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch. Ideal Qualifications: 1+ years of experience in banking operations, sales, or customer service. Experience supervising or leading small teams. Strong knowledge of banking regulations, products, and services. Comfortable with lending activities and cross-selling. Excellent communication, organizational, and time management skills. Basic understanding of HR policies and labor laws. Proficient in Microsoft Office and banking software systems. Strong problem-solving and analytical skills. Why Join Us? Be part of a seasoned branch and help continue to build something special. Work in a supportive, community-focused environment. Enjoy opportunities for growth and development . Competitive salary and benefits package. Equal Pay & Opportunity Statement Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Are you looking for a meaningful career in a local business that has a national brand people recognize and trust? Successful Allstate Agency Owner Jared Burns-Coffin is seeking a qualified professional to join their winning team for the role of Insurance Customer Service Account Manager. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities Establish customer relationships and follow up with customers, as needed Use a customer-focused, needs-based review process to educate customers about insurance options Work with the agent to establish and meet marketing goals Schedule appointments, identify customer needs, and market appropriate products and services Educate prospective customers on how to protect their families and assets by offering Allstate products Proactive outbound approach to service existing client accounts and perform policy reviews Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... 401K with match Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Comprehensive on the job training (get paid to learn!) Valuable experience Growth potential/Opportunity for advancement within my agency Opportunity for growth at Allstate Corporation Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Proactive in problem solving Dedicated to providing a professional customer experience Pride in getting work done accurately and timely Ability to multi-task Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Office hours are Monday - Friday 8:30am to 5:30pm (with some evening and weekend appts) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. Good Work. Good Life. Good Hands The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) * Meet SERVICE standards for external customers. * Conduct/facilitate daily 8a.m. sales meetings. * Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. * Support Sales efforts through coaching and mentoring. * Focus on stabilization of transaction accounts. * Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. * Ensure that average monthly teller incentive goal of $110/FTE is met. * Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. * Maintain or grow branch deposits. * Meet or exceed NII goal as outlined in your annual budget. * Meet minimum Elan goals. * Meet established QIS standards of 95% or above. Ownership & Accountability * Maintain control and tracking of operational losses and teller cash differences. * Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. * Manage overall operations of the branch through effective delegation & follow-up. * Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. * Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. * Ensure all necessary reports are completed and forwarded on a timely basis. * Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the "no surprises" standard. * Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. * Implement changes to policies and procedures timely and effectively. * Personal losses within loss limit. * Meet attendance guidelines. Administrative Control, Security & Audit * Ensure satisfactory ratings by Internal Audit. * Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). * Follow security protocols in opening, closing and internal operations procedures. * Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. * Ensure branch remains within established loss limits. Compliance Responsibilities * Complete regulatory tutorials to ensure understanding of compliance standards & expectations. * Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. * Answer regulatory questions correctly during Audit/Branch Review. * Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) * Approves non-standard transactions based on knowledge of client's account history. * Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. * Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. SUPERVISORY RESPONSIBILITY: (List number of subordinates) Directly Supervised: Depends on size of branch Supervised by Subordinates: Depends on size of branch Contacts: Internal: Deals with branch personnel and other internal bank personnel. External: Customers and representatives of various community organizations. FINANCIAL IMPACT: Ensures operational losses are kept to a minimum. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: * Must have all audits and branch reviews rated satisfactorily. * Must obtain an "at expectation" or better in all categories on the annual performance appraisal. * Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: * Successfully prioritize demands and meet quality and quantity service standards. * Apply basic math skills to balance cash and reconcile ledger accounts. * Evaluate job performance and identify training needs of subordinate staff. * Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $70,304.00 - $71,286.26

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Sierra College has committed to foundationally re-engineer its programs and services using Guided Pathways to increase student achievement, ensure student equity, and effect timely goal completion. Under administrative direction of the Program Manager, Student Engagement or assigned administrator, the Supervisor of Undocumented and International Support Services serves as a member of the District's management team to provide leadership, facilitate and deliver student engagement and support services, and to coordinate and perform related work as required. The Supervisor of Undocumented and International Support Services performs a full range of administrative, programmatic, and technical duties and services in support of international, undocumented, and immigration-impacted students who are interested in or are attending Sierra College. The Supervisor oversees and coordinates assigned functions, activities, and services of the Undocumented Student Center, as well as participates in the daily activities of providing international, undocumented, and immigration-impacted students with specialized information, assistance, support, connections, referrals, and training. The Supervisor also partners with campus stakeholders and community organizations to: provide resources and deliver services for undocumented and immigration-impacted students; effect a student-centered support ecosystem; maximize international, undocumented, and immigration-impacted students' access to all available support services; and, promote student equity, success, retention, and completion by removing structural and systemic barriers to degree and credential attainment. The Supervisor effectively engages in partnership development, grant management, and reporting duties in support of the Undocumented Student Center and international students, and the position requires maintaining currency regarding topical issues, emerging strategies, best practices, legislation, and local, state, and federal policies related to international, undocumented, and immigration-impacted students. As part of a comprehensive Student Services team, the Supervisor also coordinates student engagement or basic needs events, performs related services, and provides oversight for center operations, as needed. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students, and values the rich diverse backgrounds that make up the campus community. The Supervisor Undocumented and International Support Services must demonstrate a profound understanding of successfully supporting individuals with varying and diverse backgrounds, including persons with disabilities, various gender identities and sexual orientations, individuals from historically underrepresented communities, and other groups. The Supervisor of Undocumented and International Support Services will effectively ensure the District develops and provides strategies for undocumented and immigration-impacted student success, as well as proactive, student-centered practices and policies committed to eliminating equity gaps. Need Help With Your Online Account? * Use the online Help Guide or contact the NEOED Applicants Support Line at ************ if you need assistance with your online applicant account. * Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. If you have any questions about this position, please contact the Human Resources Department at ********************. Examples Of Functions and Tasks REPRESENTATIVE FUNCTIONS: * Coordinates and provides key resources, essential activities, proactive support, and holistic services associated with the entire student journey for international, undocumented, and immigration-impacted students (including students from mixed status families). * Assists prospective undocumented students and students from mixed status families through the entire onboarding experience, whether in person or virtually, including the completion of admissions/financial aid applications, the navigation of campus technology platforms, and enrollment processes. * Collaborates with Admissions and Records and other Student Services areas to assist with the onboarding and continued enrollment and support of international students. * Manages and facilitates all aspects and daily operations of the Undocumented Student Center; develops, coordinates, and delivers a broad range of culturally-inclusive workshops, programs, and academic and support services specifically designed for undocumented students, students from mixed status families, and international students. * Develops, implements, supervises and performs the daily functions and programming activities of a "one-stop" Undocumented Student Center; establishes, maintains, and further develops local and regional partnerships with community agencies, especially to improve and offer service delivery; responds to crisis situations related to immigration or customs enforcement in a trauma-informed manner; develops and implements culturally-inclusive communication protocols, services, and programs that support the success of international, undocumented, and immigration-impacted students. * Builds and supports a trauma-informed and culture of care in service and support of undocumented students, students from mixed status families, and international students. * Develops, coordinates, and delivers UndocuAlly trainings, professional development activities, and related workshops for District employees, student ambassadors, and external partners to work with undocumented students, students from mixed status families, and international students in a culturally-inclusive manner. * Coordinates legal advice and support services for undocumented and immigration-impacted students, especially in regard to changes in state and federal level laws and policies. * Coordinates and procures trauma and culturally informed mental health and basic needs support services for undocumented students and students from mixed status families, including through partnerships on campus or through external agencies. * Collaborates and coordinates with student services departments, including Financial Aid, Admissions and Records, Special Populations programs, Basic Needs, Outreach, Student Engagement, Career and Transfer Connections, the Library and Learning Resource Center, and the Success Center to best serve and meet the needs of undocumented students, students from mixed status families, and international students. * Maintains clear, consistent, and effective coordination and communication, as well as cohesive and substantial partnerships, with district faculty, staff, students, and external organizations to successfully coordinate activities and programs, improve services, resolve issues, and exchange information; advises, provides guidance, and prepares and delivers presentations on issues pertaining to undocumented and immigration-impacted students. * Collaborates and coordinates with the campus career center and regional partners to develop on-campus paid internships, peer to peer mentor programming, on-campus employment, stipends for AB540, DACA, and other undocumented students connected to their career interests. * Provides proactive, personalized support to undocumented and immigration-impacted students by connecting and meeting with them and their families on a regular basis at all District locations (Rocklin, Roseville, Nevada County and Tahoe-Truckee), as well as off-campus as needed. * Creates, authors, and develops culturally-inclusive and multi-lingual outreach and recruitment communications in print, electronic, web and social media formats; maintains a virtual presence and online services for international, undocumented, and immigration-impacted students; develops and provides comprehensive recruitment strategies and services, especially in partnership with external educational and nonprofit organizations, for international, undocumented, and immigration-impacted students. * Provides comprehensive, in-depth program information through individual meetings, group information sessions, admissions workshops, and panel discussions to diverse populations; maintains an equity-minded and intersectional focus, responsiveness, and sensitivity towards disproportionately impacted communities. * Maintains a current understanding of local, state, and federal policies, laws and regulations regarding serving and supporting undocumented students, students from mixed status families, and international students; provides technical and content expertise, information and assistance to the assigned administrative supervisor and leadership; assists in the formulation and development of district policies, procedures, and programming. * In consultation with assigned administrative supervisor, manages administrative, compliance, development, and reporting aspects of assigned budgets, grants and subgrants, including procurement and contracting processes; analyzes and reviews assigned budgetary and financial data; authorizes expenditures in accordance with established limitations and institutional timelines. * Plans, facilitates, and coordinates large events, including relevant conferences, educational summits, and outreach activities with K-12 districts and other on campus and external partners. * Participates in the development and implementation of equity-informed goals, objectives, policies, and priorities for the Undocumented Student Center; develops and standardizes procedures and methods to improve and continuously monitor and assess the effectiveness of the center; identifies opportunities for improvement and makes recommendations to assigned administrative supervisor; initiates, oversees, and directs the collection of student data to measure and evaluate student success of international, undocumented, and immigration-impacted students; prepares and maintains assigned narrative, financial, and statistical reports. * Develops, implements, and maintains systems to ensure compliance with program eligibility standards. * Establishes partnerships and maintains relationships with school district officials, community leaders, various organizations, and public agencies to encourage participation, coordinate campus projects with assigned center activities, and improve service delivery. * Trains, supervises, and evaluates the performance of assigned staff or student workers; interviews and selects employees and student workers utilizing an equity-minded lens. * Establishes and maintains confidential and sensitive records (including student records); maintains complex, interrelated filing systems; and ensures confidentiality of information. * Develops yearly calendar of collaborative events, workshops, and other schedules related to assigned activities and services; reviews, updates, and informs others of essential timelines; coordinates, facilitates, and delivers assigned activities; ensures the timely completion of work in accordance with established policies, procedures, and standards. * As part of the Student Engagement team, as well as a partner of the Basic Needs Program, collaborates, assists, facilitates, or provides oversight in the development and delivery of student engagement or basic needs events, services, or center operations, as needed. * Performs other duties and responsibilities as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS: The following describes the education, experience, knowledge, skills, and abilities required to enter the job and successfully perform the assigned duties. Education and Experience Guidelines Experience: At least one year of experience working in a social service environment, a community service organization, a community college or educational institution, or related position. Education: A Bachelor's degree from an accredited university, preferably in social work, sociology, education, or other related field, and License or Certificate:Valid California driver's license and a safe driving record to drive a District or personal vehicle. Knowledge of: * Pertinent federal, state, and local laws, codes, policies and regulations related to international, undocumented, and immigration-impacted students. * Current best practices and trends for providing undocumented student support services, including equity-focused, trauma-informed, and culturally-responsive practices, in a community college or similar setting. * Strategies, processes, and practices in case management techniques in higher education, especially in facilitating equity-minded services, support of basic needs, and financial aid. * Role of higher education, and specifically community colleges, in supporting marginalized populations. * Methods to successfully support individuals with varying backgrounds, which includes persons with disabilities, various gender identities, various sexual orientations, individuals from historically underrepresented communities and other groups. * Personnel management practices and techniques of supervision and staff evaluation. * Current higher education equity-based retention and success trends. * Database management, student information systems, statistical data interpretation, and the application of information technology to student success. * Collaborative problem solving and conflict resolution techniques. * Accounting and budgeting methods, audit procedures, statistics, and data interpretation. * Management and leadership concepts and practices, including change management, organizational and motivational techniques. * Employment processes, collective bargaining processes, data collection, and report writing. * Safety practices. Ability to: * Coordinate, oversee, and facilitate the daily operations and activities of the Undocumented Student Center. * Envision, develop and maintain short and long-term strategic plans for increasing access and success of international, undocumented, and immigration-impacted students. * Work directly with international, undocumented, and immigration-impacted students to support their unique needs and educational journey. * Perform a specialized, technical, and complex programmatic and administrative duties that require independent judgment and personal initiative. * Understand the organization and operation of the District, the Undocumented Student Center, and outside agencies as necessary to assume assigned responsibilities. * Apply an equity-minded framework and ensure programs, services and processes are designed and delivered to meet the varying needs of all students. * Learn department and program objectives and goals. * Understand, interpret, apply, explain, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. * Use technical concepts and basic program management tools and techniques to coordinate the Undocumented Student Center and solve complex problems in creative and effective ways. * Develop recommendations for problematic areas and implement and monitor changes. * Participate in the development and administration of policies and procedures. * Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning international, undocumented, and immigration-impacted students; * Coordinate and conduct workshops, seminars, special events, class presentations, orientations, and tours in a culturally-inclusive manner. * Determine best connection, referral and support plan for students. * Establish and maintain partnerships with local and regional businesses and community organizations. * Participate in the preparation and administration of assigned budgets. * Exercise skills that emphasize collaboration, consensus building, conflict resolution, and problem solving. * Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. * Research, compile, analyze, and interpret data and information. * Compose and prepare correspondence and written materials related to assigned activities. * Prepare a variety of clear and concise administrative and financial records. * Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations. * Work within the policies, functions, and requirements of area of assignment. * Train and provide work guidance to others. * Plan, organize, and assign work to meet schedules and changing deadlines. * Adapt to changing technologies and learn functionality of new equipment and systems. * Operate office equipment including computers and supporting word processing, spreadsheet and database applications. * Work confidentially with discretion. * Work independently and effectively in the absence of supervision. * Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. * Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, ability status, sexual orientation, and cultural populations of community college students. * Communicate effectively orally and in writing to meet the needs of the supported programs. * Establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS AND WORKING ENVIRONMENT:The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment:Work is performed primarily in a standard office setting and requires occasional travel to local high school districts and campuses. Physical:Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction. Supplemental Information WHY SIERRA? * One of Aspen Institute's Top 150 Community Colleges in the nation * The Accrediting Commission recognized Sierra "for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission." This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. * Public Employee's Retirement System (PERS) * 18 paid holidays (including extended time off during the winter break) * 22 accrued paid vacation days per year * Competitive benefits package * Currently during summers, some employee groups participate in 4x10 schedules * Qualifying Employer for Public Service Loan Forgiveness (in most cases) Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all. As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College's commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College's students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White. The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. Need Help With Your Online Account? * Use the online Help Guide or contact the NEOED Applicants Support Line at ************ if you need assistance with your online applicant account. * Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. If you have any questions about this position, please contact the Human Resources Department at ********************. Helpful Tip: Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any). Please see the Sierra College website for additional helpful tips and tools for prospective applicants. Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews). Key Information Regarding Our Hiring Process Hiring Subject to Board of Trustees Approval Please note that all new hires require approval from our Board of Trustees during one of their public meetings. Official hire dates will follow this approval. More information about the Board of Trustees and their meetings can be found at **************************************************************** H1B1 Visa Sponsorship Not Available At this time, we do not offer H1B1 visa sponsorship for new employees. Terms and Conditions of Employment: Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department. * Sierra Community College District currently operates campuses in Rocklin, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time. EEO/TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at ************** or via email at ***********************. Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at **************. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider. TTY/VCO/HCO to Voice English ************** Spanish ************** Voice to TTY/VCO/HCO English ************** Spanish ************** From or to Speech-to- Speech English & Spanish **************

The Joybound People and Pet's Clinic is seeking a dedicated and compassionate leader to join our veterinary clinic team to assist in providing essential care for shelter animals and community pets. The ideal candidate is a service-driven leader who values kindness, respect, and collaboration, and leads with empathy and integrity. As a key part of our organization, the supervisor will work closely with clinic leadership and other departments to help grow and elevate our programs, ensuring we continue to provide the highest quality care to animals, their families, our communities and partners. If you are a self-motivated professional who thrives in a dynamic environment, maintains high standards of medical and nursing care, and is eager to support and inspire a diverse clinical team, this role could be for you! Position Summary: In addition to responsibilities of clinic veterinary support staff role, provides training, guidance and support for all other clinic support staff in delivery of all medical services across all programs to Joybound shelter guests, clients and their animals. Supports and collaborates with Veterinary Services Manager and clinic Director(s) on administrative tasks including but not limited to training, inventory, scheduling, hiring, compliance, and data projects. KEY RESPONSIBILITIES Lead by action and example to advance a culture of positivity, professionalism, trust, transparency, empathy, and excellence at Joybound (use for managerial/leadership roles) Provide day-to-day support guidance and training of the RVTs, VAs, VSRs and volunteers across all clinic programming under the direction of the Veterinary Service Manager, Director of Veterinary Services, and Director of Veterinary Medicine. Lead by example of high-quality standard of animal handling and nursing care. Be a point of contact for questions, concerns or feedback about all clinic programming from departments across the Joybound organization, and direct questions or concerns to Managers or Directors as needed for decision-making. Act as clinic representative as assigned for meetings, tours and events. Assist clinic leadership with identifying candidates for open positions via review of resumes in Paycom. Across all clinic programs, assist with onboarding and training of new hires, assist and collaborate on training current clinic team members to elevate their skills, and provide coaching as needed. In collaboration with clinic support staff, assist with inventory maintenance including monitoring for low stock, upcoming expiration dates, need for replacement of equipment and some ordering. With direction from Manager assist with scheduling and documenting regular equipment maintenance. Assist Manager with scheduling clinic support staff; give input on appropriate schedule placement for individuals and assist with any schedule changes. Assist and/or lead volunteer training for roles within the clinic. Reporting of data pertinent to clinic goals as assigned by Manager or Director(s), such as length of stay for shelter guests, clinic services provided to clients, or assessment of pilots of new or updated processes or protocols. Assist in maintaining compliance with State and Federal laws and regulations as directed by Manager or Director(s). Qualifications REQUIRED QUALIFICATIONS Knowledge, Skills, and Abilities: Lead with a spirit of empathy, collaboration, inspiration and integrity as reflected in Joybound's core values. Communicate in a respectful, professional, and kind manner at all times with coworkers, clients, and community members, demonstrating active listening and maintaining a solutions-focused approach when addressing concerns or conflicts. Collaborate effectively as part of a team, fostering a supportive and inclusive work environment and a positive team culture. Comfort and ability to maintain composure and professionalism in high-stress, fast-paced and changing situations Self-motivated, able to work with little or no supervision, including proactively seeking clarification or support when needed to ensure quality performance. Competent with computer systems including use of multiple electronic medical record keeping software required, competent with use of excel and Outlook preferred. Ability to communicate clearly, effectively and respectfully, verbally and in writing, to staff, volunteers and members of the public. Affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace. Pre-employment background screening required. Must have a valid California Driver's License and must not have more than two at-fault incidents in a three-year period and no major at-fault violations in the last ten years and must be insured. Education and Experience: Minimum of 3 years working as an RVT within the last 5 years. Experience in High-Volume & High Quality S/N, surgery and animal sheltering is preferred. Minimum of 1 year management or leadership experience required. Proven ability to evaluate and coach clinic team members and volunteers of diverse backgrounds and experiences. Ability to communicate clearly, effectively and respectfully, verbally and in writing, to staff, volunteers and members of the public. Fear Free certification or willingness to become Fear Free certified. PHYSICAL REQUIREMENTS Specific physical abilities required by this job include: Push/pull moderately heavy objects up to 50 pounds. Lift and move objects and animals weighing up to 100 pounds for short distances and to humanely restrain animals when necessary. Walk dogs weighing up to 150 pounds in a variety of weather conditions. Kneel, bend, stoop, squat, reach above and below shoulder level, grasp and turn objects, stand, and/or walk frequently and repetitively throughout each shift. Flex the neck upward and downward; twist the neck and the waist. Dexterity to handle animals and small objects. Assess medical and behavior changes in animals using a variety of techniques including, but not limited to, visually and audibly. Sit for long and short periods of time using a computer. Tetanus and rabies inoculations are required or must be waived. Able to drive a large automobile for an extended period of time. Work environment includes constant exposure to animals and animal allergens. Tetanus and rabies inoculations are required or must be waived. Drive an automobile. Hours: Nonexempt: Full-time, non-exempt, onsite position requiring a minimum of 40 hours per week. Daily reporting hours and days of the week may vary, depending on the needs of the department. Weekend, event, and holiday work will be required. At Joybound, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Nutritional Services/NUTRITION SERVICES SUPV III Date Available: 01/29/2026 Closing Date: 02/06/2026 @4:00pm Location/Site: Nutrition Services Number of Openings: 1 Position Type: Permanent Salary: $5,396 - $6,848 per month Supervisor Salary Schedule Employment Type: Full Time Benefits Included Length of Work Year: Supervisor, Classified, Transportation, Confidential Calendar 1 ( 12 Months/Year, 260 Days/Year, 5 days/Week, Professional Work Day ) Length of Work Day: 8 hours Work Hours: Monday - Friday, 6:00 AM - 2:30 PM Nutrition Supervisor I / II Nutrition Supervisor III Job Description Posting Contact: Denine Arndt, Personnel Technician: *********************** COMMENTS & OTHER INFORMATION: Applications that are incomplete, that state to "see resume" in place of including requested information on application, or an unsigned application will not be considered. REMEMBER! Attachments are NOT automatically added to your applications. Make sure you scan and attach all required documents before the job posting deadline. The District is not responsible for district emails that may be delivered into an applicant's junk/spam mailbox. The San Juan Unified School District Board of Education is committed to equal opportunity for all individuals in district programs and activities. District programs, activities and services shall be free from unlawful discrimination, harassment (including sexual harassment), intimidation, and/or bullying based on actual or perceived characteristics of race; color; ancestry; nationality; national origin; immigration status; ethnic group identification; ethnicity; age; religion; pregnancy, childbirth, termination of pregnancy, or lactation, including related medical conditions and recovery; parental, family, or marital status; reproductive health decision-making; physical or mental disability; medical condition; sex (including sexual harassment); sex stereotypes; sex characteristics; sexual orientation; gender; gender identity; gender expression; veteran or military status; genetic information; affiliation with the Boy Scouts of America; a perception of one or more such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. If you believe you have experienced unlawful discrimination, please contact: Equity Compliance Officer/Title IX Coordinator, Sterling Williams, 3738 Walnut Ave., Carmichael, CA 95608, **************, *************************; Section 504 Coordinator, Dominic Covello, 3700 Garfield Ave., Carmichael, CA 95608, **************, ********************; ADA/Title II Coordinator, Michelle Fischer, 3738 Walnut Ave., Carmichael, CA 95608, **************, ****************************.

Full time State: California City: Agoura Hills Zip Code 91301 Total Base Pay Range $52,500.00 - $74,000.00 Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it's helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to creating an unforgettable experience as a great place to live - and work. The Role Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here! The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work. Additional responsibilities include but are not limited to: • Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals • Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information • Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction • Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community. • Support residents during the move-in process, lease renewals, move-out process and resident transfers • Call or visit competitive market communities to update market survey and keep apprised of changing market conditions • Plan and execute resident activities and events to foster positive community connections • Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing You have... • 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment. • 1 or more years of supervisory or training experience required • High school diploma or equivalency (GED) is required. Bachelor's degree preferred • Proficiency in using administrative software and Microsoft Office Suite How AvalonBay Supports You We know that our teams are the beating heart of our success and we're committed to showing our appreciation. We offer: Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (************************************ for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, ‘AvalonBay's Very Best' recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law. Applications will be accepted on an ongoing basis. AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (***********************************************************************

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Job description Business Development Representative GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS. This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumers services specialists must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills. Specific duties include: · Handle inbound phone inquiries and web appointment requests from customers · Navigate through multiple computer applications with speed and accuracy · Maintain a high level of world class customer service/professionalism to all customers · Recommend additional products that best suit the customer · Accept and implement coaching and feedback in order to achieve individual and team performance goals · Other duties as assigned Candidate requirements: · High school diploma or equivalent required · Previous customer service experience required · Call center experience highly preferred · Excellent verbal and written communication skills · Proficient computer abilities In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives. Business Development Representative Job Title: Business Development Representative Reports to: BDC Manager SUMMARY The Business Development Representative focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The BDR must be a friendly, articulate, enthusiastic, and self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. DUTIES AND RESPONSIBILITIES · Follow the BDC scripts and guidelines on all inbound and outbound calls · Ensure that all calls presented are answered promptly and professionally · Ability to work well under pressure · Must possess strong organizational skills, time management skills, and the ability to multitask · Acquire a complete knowledge of service information related to the makes and models of the dealership · Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software · Ensure that all information entered into BDC software is consistent and accurate · Maintain a current knowledge of coupons, direct mail pieces, and recall information · Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures · Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance · Ensure that all outbound calls such as - not limited to - No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner · Consistently meet the guidelines set for number of activities to be completed daily · Ensure that the appointments are set consistent with policy/evenly distributed and and set for the appropriate times and personnel · Demonstrate the ability to interact effectively with dealer personnel at all levels · Maintain strict confidentiality of confidential personal information for our customers · Perform other duties as assigned · Maintain a professional code of conduct at all times QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Business Development Representative Job Title: Business Development Representative Reports to: BDC Manager EDUCATION and/or EXPERIENCE High school diploma or general education diploma (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office including Outlook, Word, and Excel and possess the ability to navigate through multiple windows and multiple software applications. Knowledge of Google Docs/Drive is beneficial. Must be able to work well with customers and work well under pressure. Must possess strong organizational and time management skills. Must also possess the ability to multitask. Will be trained on dealership computer systems. REASONING ABILITY Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form. The individual must be able to deal with problems involving several concrete variables in standardized situations. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual will work at a desk in an office setting for most of the shift. S/he will spend several hours a day speaking to clients and internal staff selling, problem solving and making appointments. Professional personal appearance is required. NOTE This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments). Job Type: Full-time Salary: $15.50 - $18.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Supplemental pay types: Commission pay Work Location: In person

Job DescriptionSalary: Community Services Supervisor Department: Community Services Reports to: Director of Community Services Classification: Non-Exempt Position Status: Regular, Full Time POSITION SUMMARY Under the direction of the Director of Community Services, the Community Services Supervisor is responsible to ensure the integration of services and/or programs that promote the wellness of the community, children and families. The Community Services Supervisor will assist the education program staff by strengthening relationships between the school and families, while increasing community involvement in support children and youth to encourage growth in ways that support student well-being. The incumbent is expected to work in accordance with themission, purpose, and values of the Colusa Indian Community Council. ESSENTIAL DUTIES and RESPONSIBILITIES Implement and monitor academic standards and excellence for Tribal children and the Education Program; Plan and assist large scale community events for Tribal families; Organize transportation services for tutoring, field trips, and other special events; Develop and implement an ongoing program of activities that increases the number of assets in the children and youth of the Education Program; Plan and facilitate youth activities within the Tribal Education Program; Document educational progress and assist with guiding the Education Program staff to achieve program success as well as enhancing the levels of student academic achievement; Manage Academic Incentives Program for students; Plan, implement, and guide/facilitate activities that encourage educational achievement; Function as a team leader to ensure the standard of work duties and student activities run accordingly; Assist and supervise the Education Liaisons staff to develop a positive, caring and supportive program; Monitor training and provide leadership for the Education Program and staff; guide staff to ensure best practices are followed at all times; Assist with developing, implementing and supporting project timelines with staff; Provide in and after school tutoring with tribal member students. Which may require: the ability to work with children who have mild to moderate learning disabilities, using general education curriculum, or modify to meet the childs individual needs; Be a collaborator, communicator, and positive working colleague who provides strength based support and approaches to team members, children, youth and families; Assumes an equal share of the general department tasks; Assists Education Liaisons as needed in parent communications and check-ins; Act as a mentor and educational advocate to assist in the students progress and measure level of success of implemented supports; Act as a liaison between the tribal community and educational agencies on behalf of tribal students and parents; advocate for students and parents with individual teachers, schools and educational agencies; Develop and maintain records, including student records and confidential information; Develop processes and opportunities to support student and family engagement in the school and community; Advocate for students and parents with individual teachers, schools and educational agencies; Establish and maintain effective working relationships with school officials, participants and parents; Assist director with overall success of after school program; Assist director with hiring and managing staff, oversee training of new educational staff, manage the academic program, and monitor the progress of students; Coordinate/Oversee the Higher Education program; provide higher education academic counseling and assist potential students with college matriculation, financial aid applications and career planning; Develop and oversee curriculum used during Summer Education Session; Oversee the Youth Enrichment Program; 17. Review, assist, research and pursue grant opportunities that align with the Community Services Departments goals; Ensure program compliance with current grant(s); report objectives to county administrators; 18. Monitor Tribal Community Resource Program and implementation; 19. Oversee and assist with members travel and entertainment plans; 20. May perform other duties commensurate with the functions and level of the position. MINIMUM QUALIFICATIONS Education and Experience:Two (2) years post-secondary education and/or experience in a closely related field to working with children, youth, families and communities Licensing: Must be at least 18 years of age Must maintain compliance with Licensing and clear criminal clearance and child abuse index Must be fingerprinted and on file with licensing agency pre-employment Must possess a valid California Drivers License Must obtain and maintain a current certificate in CPR/First aid and health/safety requirements SUPERVISORIAL DUTIES: Education Staff ADDITIONAL KNOWLEDGE, SKILLS, and ABILITIES Must possess excellent communication skills, positive attitude and have the ability to cooperate with others; A great deal of time will be spent interacting with students, parents, school personnel, and other staff involved with the students; Knowledge of California academic standards; Experience working with diverse populations; Willingness to work with a team of staff and departments to meet the needs of the Tribal community; Ability to provide input for lesson plans and curriculum; Partners with parents focusing on each childs individual strengths and abilities; Promotes positive guidance techniques with a variety of creative and expressive activities; Dedicated hard worker with ability to report to work on a daily basis; Team player with good communication skills and positive approaches; Able to work in a fast-paced environment & able to multi-task; Flexibility and ability to assist others when needed; Evaluate students cognitive response to staff (overall well-being). PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: Requires frequent sitting, standing, walking, talking, and hearing in a standard office setting. Specific vision abilities required by this job include close vision to read printed materials and a computer screen with ability to adjust focus; Must be in good health to meet the requirements of a medical examination and TB clearance. May occasionally lift and/or move up to (25-50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in an office setting which is well-lit, ventilated, and temperature controlled. The noise level is usually low to moderate. The incumbent routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines.

Introduction 0425 Patient Financial Supervisor by Employment Services Team * Supervises, assigns, coordinates, and evaluates the work of clerical staff performing complex billing and/or collection processes; monitors work flow and implements changes to maximize billing productivity; assists with establishing standards for work performance; ensures claims are billed timely and correctly to maximize reimbursements and increase cash flow. * Confers with insurance representatives, internal and external agency staff and others on billing matters and answers questions that involve researching and abstracting technical data and detailed explanation of regulations, policies or procedures; refers matters that may require policy decisions to management. * Confers with other departmental sections to assure timely and accurate flow of information necessary to patient account billing; reviews documents and system data for charge errors; participates on task forces and committees as assigned. * Researches accounts; resolves or handles more difficult and complex billing problems, appeals, and complaints; troubleshoots system issues and recommends improvements. * Trains staff in complex billing and collection procedures, policies and practices; orients new employees to billing and collections; researches and answers questions and applies billing and collection rules, regulations, and guidelines; updates staff to changes in policies, standards and regulations; disseminates information affecting other departments quickly and accurately. * Prepares and audits claims, statements and reports from a variety of sources; performs technical clerical accounting work; monitors accounts and prepares reports. KNOWLEDGE Medical terminology, coding, procedure and diagnosis codes; completion of UB04 and CMS 1500 claims forms, government, managed care and third party payer billing, electronic claim submission systems and hospital patient accounting systems; accounts receivable methods and procedures; claim attachment specifications; regulatory and legal guidelines; appeals processes; principles of planning and organizing work; methods of researching, gathering, organizing and reporting data; personal computer systems and general office computer software; public relations techniques; advanced filing and record keeping systems; complex correspondence and report formats; arithmetical operations related to advanced clerical/technical/financial processes; basic principles of training and supervision; advanced cash handling procedures. ABILITY Research, interpret and apply complex laws/regulations relating to submission of hospital claims; evaluate and establish priorities; gather, organize, input and maintain account data; provide/obtain detailed information to/from others, even in difficult situations; develop, create and deliver educational projects to clerical and professional staff; utilize advanced office procedures and equipment; follow complex oral and written procedures and directions; establish and maintain effective working relationships with others; communicate effectively with others; write clearly and legibly; perform advanced arithmetical operations; supervise others. PHYSICAL/MENTAL REQUIREMENTS Mobility-Frequent operation of a data entry device, repetitive motion, sitting for long periods, walking; occasional standing, pushing, pulling, bending, squatting, climbing; Lifting-Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual-Constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Hearing/Talking-Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological-Frequent decision making, concentration, and public contact; Special Requirements-Some assignments may require working weekends, nights, and/or occasional overtime; Environmental-Occasional exposure to varied weather conditions. San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org). Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021. Health Insurance: San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance: The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance: The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at ************* under Human Resources/Employee Benefits. Life Insurance: The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan: This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan: Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at ************** for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation: The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available. Vacation: Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays: Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave: 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive: An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave: 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase: New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing: Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program: Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities: Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: * Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. * Oral Exam: The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. * Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. * Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at ************** prior to the examination date. Veteran's Points: Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. Acceptable wartime service dates: * September 16, 1940 to December 31, 1946 * June 27, 1950 to January 31, 1955 * August 5, 1964 to May 7, 1975 * Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. * Rule of the Rank: The top rank or ranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When filling nine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. * Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. * Rule of the List: For classifications designated by the Director of Human Resources, the entire eligible list will be referred to the department. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; * They are related to the Appointing Authority or * The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Apply Online: *************/department/hr By mail or in person: San Joaquin County Human Resources 44 N. San Joaquin Street Suite 330 Stockton, CA 95202 Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: ************** Job Line: For current employment opportunities please call our 24-hour job line at **************. When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division). San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer: San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to *************/department/hr/eeo. Click on a link below to apply for this position:

Supervises, assigns, coordinates, and evaluates the work of clerical staff performing complex billing and/or collection processes; monitors work flow and implements changes to maximize billing productivity; assists with establishing standards for work performance; ensures claims are billed timely and correctly to maximize reimbursements and increase cash flow. Confers with insurance representatives, internal and external agency staff and others on billing matters and answers questions that involve researching and abstracting technical data and detailed explanation of regulations, policies or procedures; refers matters that may require policy decisions to management. Confers with other departmental sections to assure timely and accurate flow of information necessary to patient account billing; reviews documents and system data for charge errors; participates on task forces and committees as assigned. Researches accounts; resolves or handles more difficult and complex billing problems, appeals, and complaints; troubleshoots system issues and recommends improvements. Trains staff in complex billing and collection procedures, policies and practices; orients new employees to billing and collections; researches and answers questions and applies billing and collection rules, regulations, and guidelines; updates staff to changes in policies, standards and regulations; disseminates information affecting other departments quickly and accurately. Prepares and audits claims, statements and reports from a variety of sources; performs technical clerical accounting work; monitors accounts and prepares reports. KNOWLEDGE Medical terminology, coding, procedure and diagnosis codes; completion of UB04 and CMS 1500 claims forms, government, managed care and third party payer billing, electronic claim submission systems and hospital patient accounting systems; accounts receivable methods and procedures; claim attachment specifications; regulatory and legal guidelines; appeals processes; principles of planning and organizing work; methods of researching, gathering, organizing and reporting data; personal computer systems and general office computer software; public relations techniques; advanced filing and record keeping systems; complex correspondence and report formats; arithmetical operations related to advanced clerical/technical/financial processes; basic principles of training and supervision; advanced cash handling procedures. ABILITY Research, interpret and apply complex laws/regulations relating to submission of hospital claims; evaluate and establish priorities; gather, organize, input and maintain account data; provide/obtain detailed information to/from others, even in difficult situations; develop, create and deliver educational projects to clerical and professional staff; utilize advanced office procedures and equipment; follow complex oral and written procedures and directions; establish and maintain effective working relationships with others; communicate effectively with others; write clearly and legibly; perform advanced arithmetical operations; supervise others. PHYSICAL/MENTAL REQUIREMENTS Mobility-Frequent operation of a data entry device, repetitive motion, sitting for long periods, walking; occasional standing, pushing, pulling, bending, squatting, climbing; Lifting-Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual-Constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Hearing/Talking-Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological-Frequent decision making, concentration, and public contact; Special Requirements-Some assignments may require working weekends, nights, and/or occasional overtime; Environmental-Occasional exposure to varied weather conditions. San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org). Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021. Health Insurance: San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance: The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance: The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at ************* under Human Resources/Employee Benefits. Life Insurance: The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan: This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan: Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at ************** for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation: The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available. Vacation: Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays: Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave: 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave: 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase: New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing: Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program: Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities: Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Oral Exam: The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at ************** prior to the examination date. Veteran's Points: Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. Acceptable wartime service dates: September 16, 1940 to December 31, 1946 June 27, 1950 to January 31, 1955 August 5, 1964 to May 7, 1975 Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. Rule of the Rank: The top rank or ranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When filling nine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. Rule of the List: For classifications designated by the Director of Human Resources, the entire eligible list will be referred to the department. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; They are related to the Appointing Authority or The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Apply Online: *************/department/hr By mail or in person: San Joaquin County Human Resources 44 N. San Joaquin Street Suite 330 Stockton, CA 95202 Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: ************** Job Line: For current employment opportunities please call our 24-hour job line at **************. When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division). San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer: San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to *************/department/hr/eeo.

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) * Meet SERVICE standards for external customers. * Conduct/facilitate daily 8a.m. sales meetings. * Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. * Support Sales efforts through coaching and mentoring. * Focus on stabilization of transaction accounts. * Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. * Ensure that average monthly teller incentive goal of $110/FTE is met. * Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. * Maintain or grow branch deposits. * Meet or exceed NII goal as outlined in your annual budget. * Meet minimum Elan goals. * Meet established QIS standards of 95% or above. Ownership & Accountability * Maintain control and tracking of operational losses and teller cash differences. * Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. * Manage overall operations of the branch through effective delegation & follow-up. * Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. * Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. * Ensure all necessary reports are completed and forwarded on a timely basis. * Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the "no surprises" standard. * Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. * Implement changes to policies and procedures timely and effectively. * Personal losses within loss limit. * Meet attendance guidelines. Administrative Control, Security & Audit * Ensure satisfactory ratings by Internal Audit. * Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). * Follow security protocols in opening, closing and internal operations procedures. * Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. * Ensure branch remains within established loss limits. Compliance Responsibilities * Complete regulatory tutorials to ensure understanding of compliance standards & expectations. * Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. * Answer regulatory questions correctly during Audit/Branch Review. * Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax & photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) * Approves non-standard transactions based on knowledge of client's account history. * Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. * Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. SUPERVISORY RESPONSIBILITY: (List number of subordinates) Directly Supervised: Depends on size of branch Supervised by Subordinates: Depends on size of branch Contacts: Internal: Deals with branch personnel and other internal bank personnel. External: Customers and representatives of various community organizations. FINANCIAL IMPACT: Ensures operational losses are kept to a minimum. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: * Must have all audits and branch reviews rated satisfactorily. * Must obtain an "at expectation" or better in all categories on the annual performance appraisal. * Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: * Successfully prioritize demands and meet quality and quantity service standards. * Apply basic math skills to balance cash and reconcile ledger accounts. * Evaluate job performance and identify training needs of subordinate staff. * Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $70,304.00 - 71,286.26

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax & photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. SUPERVISORY RESPONSIBILITY: (List number of subordinates) Directly Supervised: Depends on size of branch Supervised by Subordinates: Depends on size of branch Contacts: Internal: Deals with branch personnel and other internal bank personnel. External: Customers and representatives of various community organizations. FINANCIAL IMPACT: Ensures operational losses are kept to a minimum. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $66,560.00 - $68,188.85