Customer service supervisor jobs in Fall River, MA - 2,397 jobs

A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr

A prominent healthcare institution in Boston is seeking a Prospect Management Analyst to join their Trust's team. This role is essential for managing CRM data, ensuring data integrity, and providing training to staff involved in fundraising activities. The ideal candidate will have a Bachelor's degree and at least three years of relevant experience. Proficiency in Blackbaud CRM is required. The position involves leading data practices, supporting gift officers, and developing policy documentation. Competitive compensation and opportunities for professional development are offered. #J-18808-Ljbffr

📍 Boston, MA - Onsite This role sits within the Workplace Experience (WE) function and plays a key part in shaping a best‑in‑class, hospitality‑driven environment. The manager will lead a high‑performing team, partner with department leaders, and drive strategic initiatives that enhance connection, service, and operational excellence. Responsibilities Lead, coach, and develop the Workplace Experience team while setting clear goals aligned with the organization's vision. Partner with office and departmental leadership to deliver a high‑quality, client‑focused workplace experience. Develop and implement experience‑related guidelines, best practices, and service standards. Build strong cross‑functional relationships while promoting professionalism, collaboration, and ethical work practices. Oversee recruitment, onboarding, and ongoing training for team members; identify opportunities for professional growth. Safeguard confidential, sensitive, and proprietary information with discretion. Qualifications Bachelor's degree preferred Minimum 7 years of experience in hospitality, customer service management, or a similar environment. Experience in hotel management, facilities/office management, corporate settings, or legal environments preferred. Comfort navigating various technology platforms and tools.

How will I impact the business? As the Client Service Leader you will ensure delivery of exceptional service to Gallaghers clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will Client Service, Leader, Service, Benefits, Client Relations, Business Services, Business

About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes. For more information, visit *********** The Cabin Services Supervisor plays a critical role in ensuring a clean, safe, and welcoming environment for passengers aboard commercial aircraft. This position oversees a team of cleaning professionals responsible for servicing aircraft cabins at one of the nation's busiest airports. The Supervisor will provide leadership, operational oversight, and quality assurance to maintain high standards of cleanliness and compliance with aviation industry requirements.

Compensation: $75,000-$100,000 base (market-aligned) This role is responsible for leading day-to-day loan servicing operations across a consumer and residential loan portfolio. The Loan Servicing Supervisor will guide a team responsible for servicing loans throughout their lifecycle, ensure regulatory adherence, and support a high-quality member experience. The ideal candidate brings hands-on servicing knowledge, strong people leadership, and a balanced, member-focused approach to collections and compliance. Key Responsibilities Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development Partner with internal departments to improve servicing processes and enhance the overall member experience Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed Ensure internal policies, procedures, and documentation standards are followed consistently Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands Qualifications Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership Strong working knowledge of loan servicing regulations and compliance requirements Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus Bachelor's degree preferred; equivalent professional experience considered Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment Excellent written and verbal communication skills Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously Strong judgment, professionalism, and ability to handle sensitive situations with discretion Proficient in Microsoft Outlook, Word, and Excel

A leading financial institution is seeking a Senior Client Associate in Boston to provide dedicated support to Financial Advisors and clients. The role requires a Bachelor's degree and the ability to handle client onboarding, and interactions while delivering excellent service. Preferred skills include effective communication and proficiency in Microsoft Office tools. Competitive compensation and benefits are included, with a focus on diversity and inclusion in the workplace. #J-18808-Ljbffr

Mail Services Associate - (260000A0) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join Our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work‑life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You'll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who can take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. Role Summary OSD is seeking to hire a Mail Services Associate to join the Commonwealth Print and Mail Services Team. The Mail Services Associate will operate a mail inserter, catch from the sorter, and keep accurate logs of all postage. The Associate may operate the courier van and/or truck to deliver mail and packages to state agencies and the post office. The incumbent will perform accurate record‑keeping of postal meter logs and production reports. The primary work location is 200 Arlington Street Chelsea, MA 02150. The work schedule is Monday through Friday, 7:00 AM - 3:00 PM EST, with potential after‑hours support as required. All offers of employment are conditional upon passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training. Key Responsibilities Demonstration of flexibility in accepting assignments and taking initiative where needed Operating inserting equipment to ensure output is available in a timely manner Operating inserting equipment to ensure output is accurate and meets client expectations Operating all peripheral equipment in the print/mail shop to ensure all product output is accurate and meets quality requirements Verify jobs are produced in their entirety by comparing product to reports Breaking down jobs by hand or machine and arranging for distribution of output Arranging for distribution of output to subsequent processing functions or external points Document and report all problems with machinery to shift supervisor to minimize downtime and notify vendors if required Providing general support and assistance to other operators as needed to ensure jobs are produced in a timely manner Perform standard maintenance on machines to ensure maximum uptime Follow standard operating procedures Maintain prompt communication with both coworkers and clients, delivering information clearly and respectfully Maintain a clean work area and safe work area Perform detailed review of input/output data for completeness and accuracy Perform related duties as required Preferred Qualifications Basic knowledge of USPS requirements. Ability to operate various mail service equipment. Basic knowledge of the methods and techniques used in the operation, adjustment, and care of machines. Ability to operate computer equipment. Ability to uncover and report errors and correct them before distribution of output. Ability to maintain accurate records. Ability to make periodic reports on the status of work being performed. Ability to work in a team setting. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum entrance requirements: Applicants must have at least two years of full‑time, or equivalent part‑time, experience in electronic data processing work, with major duties including the operation of the console of a computer and/or peripheral devices used in support of computer operations, or any equivalent combination of the required experience and the substitutions below. An Associate's degree or higher with a major in the field of data processing may be substituted for one year of the required experience. A diploma for completion of a one‑year full‑time, or equivalent part‑time, program in a recognized non‑degree granting business or vocational/technical school above the high school level with a major in the field of data processing may be substituted for one year of the required experience. An official transcript from a recognized business or technical/vocational school as evidence of completion of a program consisting of at least 650 hours of instruction in computer programming/operation may be substituted for one year of the required experience. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for one year of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Equal Opportunity / Diversity Statement An Equal Opportunity / Aff… (briefly keep the main statement) … The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100 % of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Contact If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ashley Pierce - ************. #J-18808-Ljbffr

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

About the Company Job Title : Customer Service Representative Worksite : Onsite Duration : 3+ Months About the Role Job Description: Qualifications: Exceptional communication and organizational skills. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. 2+ years of service or relevant experience preferred. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives. Required Skills: Exceptional communication and organizational skills.

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running. We are a remote-first, global team headquartered in Silicon Valley. Our hybrid workforce is spread across Europe, the United States, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for Are you passionate about turning technology adoption into measurable business outcomes? Do you thrive in the complex dance of managing multiple stakeholders whilst keeping your eye on the strategic prize? Zinier is searching for a hands-on, customer-obsessed Customer Success Manager who sees challenges as opportunities and customer success as the ultimate win. In this high-impact role, you'll be the trusted advisor who ensures our customers don't just implement our platform-they transform their operations with it. You'll navigate complex organisational landscapes, building relationships from field technicians to C-suite executives, always with one question in mind: "How do we deliver more value?" This isn't a passive monitoring role. You'll be in the trenches with customers, solving problems in real-time, spotting expansion opportunities, and constantly iterating on how we drive adoption and value realisation. You'll need to zoom out to see the strategic vision, then zoom in to troubleshoot a workflow issue-sometimes in the same conversation. Bring your hustler mentality, your first-principles thinking, and your genuine passion for customer success. This is your opportunity to shape how field service organisations transform, one successful deployment at a time. Where the role is located Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed). What the role offers Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology What you'll bring to the role 5-8 years in customer success, account management, or consulting within B2B SaaS; proven track record managing complex relationships and delivering measurable outcomes in fast-paced environments Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, zoom in/out as needed First-principles problem solver: Strong business acumen with grasp of operational metrics, ROI modelling, and data-driven decision making Technical fluency and change management expertise: Understand product functionality, troubleshoot credibly with IT teams, and deploy adoption interventions that overcome resistance Hustler mentality with customer empathy: Resourceful, persistent, opportunistic; genuine passion for customer success with comfort navigating complexity Excellent communication and facilitation: Experience leading workshops, executive presentations, and training; ability to distil complexity into actionable insights Be Hungry. Be Humble. Be Honest. And Hustle. Own the customer journey. Drive transformation. Be the reason our customers thrive. #LI-Remote

Job Description Davico, Inc. is seeking a dynamic Customer Service and Marketing Manager to join our growing team. This unique dual-role position blends strong customer service leadership with creative marketing responsibilities. If you're organized, energetic, and passionate about delivering an exceptional customer experience while producing compelling content, this is an excellent opportunity to build a long-term career with a stable, profitable company. About the Role As the Customer Service and Marketing Manager, you will oversee daily customer service operations while developing content that strengthens customer engagement and internal communication. You will manage order entry, handle customer inquiries, support multi-line phone operations, and create marketing materials including customer bulletins, social media content, photos, and videos. Over time, this role may grow to include supervising a small team. What You'll Do In this role, you will lead all aspects of customer service with accuracy, professionalism, and a customer-first mindset. You will handle order processing, customer communication, and phone support while producing creative content that enhances brand visibility and strengthens customer relationships. You will also support office operations, improve customer service processes, and become proficient with company platforms such as Global Shop, Access Catalog, Illumaware, and related tools. A key expectation is upholding Davico's commitment to exceptional service-customer service so strong that customers rave about it. What We're Looking For We are seeking candidates with at least five years of experience in customer service, office management, or marketing-related content creation, although motivated recent graduates will also be considered. Strong computer skills and proficiency with Office applications are required, along with comfort using creative tools for photo and video production. The ideal candidate is proactive, organized, creative, and customer-focused, with excellent communication skills, the ability to manage multiple priorities, and high ethical standards. Compensation & Benefits Compensation is competitive and based on experience and performance. The role includes a full managerial benefits package with health, dental, and life insurance, a matching 401(k), and progressive incentive pay based on defined, measurable goals.

The Community Healing Response Network (CHRN) is a network of Hospitals, health centers, and community organizations dedicated to supporting individuals and communities heal from incidents of community gun violence. Services are divided into three key areas: Immediate Support, Therapeutic Services, & Community Engagement, and include: Resource Navigation, On-Scene Support, Coping and Healing Groups, Bereavement Services, Behavioral Health Services, Community Engagement & Education. CHRN offers free and confidential services for individuals, families, and communities affected by community violence including: Access to support line 24/7, 365 days a year. Immediate support services for any individual affected by community violence. Support for individuals and families during community events. Events include vigils, memorials, and funeral services. Referral to on-going behavioral health services for individuals and families. Trauma education and support at community meetings. Community outreach to distribute basic trauma health information and support ways to cultivate healing. Community coping and healing groups. CHRN is hiring per diem staff to respond to incidents of community violence. Responders will travel to scenes of community gun violence to support community members and facilitate healing. The required duties of responders are described below. DUTIES The Responder must be available to deploy the per diem response team members to provide PFA and immediately respond to on-call emergencies for crisis response when scheduled for on-call support and management of trauma support line. Provide and enhance immediate and ongoing safety and provide physical and emotional comfort. Calm and orient emotionally overwhelmed or distraught individuals. Help survivors identify immediate needs and concerns and gather additional information as appropriate. Offer practical assistance and information. Connect survivors as soon as possible to social support networks, including family members, friends, neighbors, and community helping resources. Support adaptive coping, acknowledge coping efforts and strengths, and empower survivors. encourage adults, children, and families to take an active role in their recovery. Provide information that may help survivors cope effectively with the psychological impact of disasters. Follow BPHC policies and procedures including HIPAA, complaints and grievances and electronic record keeping. Understand and can apply trauma-informed practice and treatment. Complete all documentation in a timely manner according to specifications. Complete all required training for all Community Based Services employees upon employment and annually thereafter. Provide referral, intake, discharge, and case monitoring information on all clients for inclusion into the appropriate information systems. Attending relevant meetings and training courses as scheduled.

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. The Client Service Team Lead - ETF directs client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the Fund Accounting, Administration and ETF operations disciplines and the applicable product offering for assigned client relationships. S/he will manage day to day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction. S/he will normally be responsible for managing Client Service Representatives and Senior Client Service Representatives. Key Responsibilities: Client Service * Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts * Coordinate and participate in client meetings and deliverables * Serve as a key point of contact for external clients with regard to daily servicing inquiries * Identify ways to improve productivity and efficiency to enhance client experience * Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achieved * Work closely with internal Teams to ensure timely resolution of client inquiries and improvement of services levels * Participate in intra/inter-departmental projects and initiatives * Recognize opportunities to achieve greater internal operational effectiveness * Assist in the coordination of new business, product implementations and conversions * Oversee daily ETF operational workflows to facilitate ETF client reporting Leadership and People Management * Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks * Conduct annual performance appraisals and provide regular feedback based on development plans for direct reports * Develop key internal relationships to proactively aid in the resolution of client issues Technology/ Products * In-depth knowledge of ETFs strongly preferred * Provide insight for potential workflow and application enhancements * Remain knowledgeable of changing industry initiatives and the regulatory environment * Exhibit a sound understanding of BBH products and services * Provide training to direct reports for the skills necessary to perform relevant job functions * Provide clients with support and insight on new technology, automation tools and products that are made available by BBH * Utilize relevant internal technology solutions to effectively manage client inquiries and support client servicing deliverables Risk & Control * Provide oversight of all BBH products, services, and key deliverables for assigned clients relationships * Provide oversight and coordinate execution of periodic fund events, conversions or account launches with the appropriate internal departments * Ensure adherence to all established procedures, controls, and best practices * Maintain oversight of internal exception reporting and escalate issues that may impact client servicing Education, Skill and Knowledge * BA/BS degree (business/finance/accounting concentration is preferred), or equivalent work experience * Minimum of 3 to 5 years of financial services experience * Experience in fund accounting and ETF operations * Prior experience working in a client servicing focused work environment * Ability to prioritize and quickly resolve client needs * Ability to multitask, prioritize assignments and work quickly and accurately in a deadline-oriented environment * Ability to communicate effectively with both verbal and written skills * Technical proficiency in internal and/or web-based systems a plus * Strong analytical ability * Ability to work in a collaborative environment that requires collaboration with multiple teams * In-depth knowledge and understanding of various securities options, accounting standards and ongoing regulatory changes * Knowledge of corporate actions, equity, fixed income, derivative investments, and emerging markets * Comprehensive working knowledge of Microsoft Office Products What We Offer * A collaborative environment that enables you to step outside your role to add value wherever you can * Direct access to clients, information and experts across all business areas around the world * Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm * A culture of inclusion that values each employee's unique perspective * High-quality benefits program emphasizing good health, financial security, and peace of mind * Rewarding work with the flexibility to enjoy personal and family experiences at every career stage * Volunteer opportunities to give back to your community and help transform the lives of others Other * This role generally operates on a 10am-7:30pm schedule (EST) to align with business needs. * Hybrid model; 3x in-office per week. The team's dedicated in-office days are Wednesdays & Thursdays, with the third day flexible. Salary Range $80,000 - $120,000 base salary + bonus BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply. About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. How you'll make an impact How will I impact the business? As the Client Service Leader you will ensure delivery of exceptional service to Gallagher's clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners. You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace Providing guidance in the employee benefits Client Service Cycle to ensure a seamless renewal process and handle advanced service issues. We measure success based on retention and our renewal target is 95% You continuously assess the performance of team members. You provide ongoing, timely feedback and coaching to improve performance Prioritizing team workflow and ensure accountability and compliance in both internal and external partnerships Communicating performance expectations and ensure team members have the resources to achieve their goals You recognize the client strategy and can determine appropriate coverage solutions that support and enhance the clients' culture, values, and mission You support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher's Value Proposition You encourage "cross-solving" with clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) and actively seek business referrals You champion Gallagher resources and tools to maximize efficiency in managing client deliverables Guiding, developing, and mentoring new hires, account management, and team resources and foster team engagement by supporting our culture and driving commitment to the Gallagher Way Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way What skills will make me successful in this role? You are comfortable giving and receiving constructive feedback Demonstrating a high level of professionalism in all interactions You recognize each teammate is unique and seek to learn their unique goals and priorities You have navigated the benefits market from the broker perspective, the renewal cycle, and the financial drivers that impact our clients You take action to influence events, achieve team goals, and retain clients Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day You actively seek to develop your professional skills and improve efficiency and productivity You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve You have a desire to build a knowledge of Gallagher tools, systems and shared resources We look for the people who go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Preferred: Prior experience designing and implementing productivity and client service improvements, Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, Keen understanding of professional and industry standards/practices. #LI-AM3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.