Customer service supervisor jobs in McAllen, TX - 778 jobs
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Service Department Manager
Customer Service Representative - Harlingen, TX
Advanced Call Center Technologies 4.1
Customer service supervisor job in Harlingen, TX
Call Center Representative - Agent
Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt
CustomerService Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. CustomerService Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities:
Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions.
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs.
Regular, predictable, and reliable attendance is critical to success in this role.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Data Entry Accuracy - Good attention to detail and basic computer skills
Communication Skills - Clear communication with employees and customers
Background Check - Must be able to successfully pass a criminal background check
Education and/or Experience:
High School Diploma or GED required
Previous call center experience or assisting customers preferred
Computer Skills:
To perform this job successfully, an individual must have knowledge of:
Good typing skills
Ability to navigate multiple computer screens and applications
~CB
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
$23k-29k yearly est. 2d ago
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Customer Experience Manager - Victoria's Secret - La Plaza - McAllen, tx
Victoria's Secret 4.1
Customer service supervisor job in McAllen, TX
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $27.40
Maximum Salary: $34.30
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$27.4-34.3 hourly 2d ago
Customer Engagement Associate
B&P Enterprises 4.5
Customer service supervisor job in McAllen, TX
Job Description
Full-Time | In-Person | Immediate Start
B&P Enterprises is hiring motivated individuals for a full-time, entry-level Customer Engagement & Business Development role. This opportunity is ideal for those beginning their careers who want hands-on experience, professional training, and long-term growth. This is not a remote or call-center position. No prior experience is required; structured training is provided.
Compensation & Growth
โข Weekly earnings: $725 - $1,200
โข Guaranteed base pay plus results-based earning potential
โข Paid weekly per written agreement
โข Long-term opportunity for leadership development and pathways designed to support independent business ownership or management of a business unit
Responsibilities
โข Engage with customers professionally and respectfully
โข Present products and services clearly and accurately
โข Assist customers with general questions and basic service needs
โข Collaborate with team members to meet goals
โข Maintain a positive, solution-focused mindset Schedule
โข Full-time hours
โข Scheduling aligned with business operations
Requirements
โข Must be 18 years of age or older
โข Reliable transportation โข Professional appearance
โข Clear verbal communication skills
โข Full-time availability
How to Apply
Applications are reviewed as received. Qualified candidates will be contacted directly. Apply now for immediate consideration
$725-1.2k weekly 3d ago
customer relations manager
Carstar
Customer service supervisor job in McAllen, TX
Provide excellent customerservice, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department during the repair process, prepare files for closing and accept and secure payments.
$44k-79k yearly est. 60d+ ago
Retail Team Manager
Wahid Inc.
Customer service supervisor job in San Benito, TX
Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community.
Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient.
Some Responsibilities:
Perform as a role model for all employees in the location
Achieve personal sales goals as well as assist employees with closing sales and customerservice
Drive sales performance (Wireless & AT&T TV) through coaching and training
AT&T TV product knowledge checks
Stay up to date on all industry information and technology
Maintain and enforce all visual, housekeeping, and appearance standards
Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention
Conduct employee reviews, meetings, and training
Requirements
Must have a valid drivers license
Ability to work at least 45 hours work week
Reliable transportation
Excellent problem-solving skills
Establish and monitor store/kiosk work schedules
Ability to interpret and analyze sales and commission reports
Train, motivate and inspire a team to achieve maximum results
Ensure audit compliance at all times as required by the carrier
Must be at least 18 years of age
1-2 years of wireless sales management
3-4 years of wireless sales experience
College Degree Preferred, High School Diploma, or GED Required
$65k-125k yearly est. Auto-Apply 60d+ ago
Customer Service Teammate
Go Car Wash Management Corp
Customer service supervisor job in Rio Grande City, TX
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$11-13 hourly 10d ago
Customer Service Teammate
Go Car Wash
Customer service supervisor job in Rio Grande City, TX
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$11-13 hourly 60d+ ago
Customer Service Associate
El Tigre/Tex Best/La Lomita
Customer service supervisor job in McAllen, TX
Part-time Description
El Tigre Food Stores/ Tex Best Travel Centers provides a unique workplace experience for all of our cashiers in Retail Convenience Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre/ Tex Best is the place for you to begin your career journey.
The CustomerService Associate is responsible for providing outstanding service, maintaining a clean, customer friendly environment, stock and merchandise products, and operate the register.
Duties and Responsibilities
The essential job functions include, but are not limited to:
Provide professional and friendly assistance to customers, vendors, and other Associates.
Operate cash register to ring sales.
Perform basic math functions to collect payments, make accurate change and maintain an accurate cash drawer.
Follow all Company Policies and Established Procedures in the store's operation and comply with State and Federal laws on Alcohol, Tobacco, and Lottery sales.
Card customers for all age-restricted products.
Perform all regular cleaning activities to keep store clean and orderly, including bathrooms and fuel dispensers.
Participate in stocking of items and marketing promotion efforts.
Incentives/Benefits:
Flexible Work Schedules
Exceptional Training
Competitive Pay
Great Health Benefits
Career Advancement and Development Opportunities
401K With a Competitive Company Match
Requirements
Qualifications
The position requirements include, but are not limited to:
Experience with professional cash handling procedures.
Experience in a Convenience Store and/or food service environments.
Basic computer knowledge.
Possess a Texas Alcohol Beverage Commission card to sell alcohol.
Competencies
Comfortable in a fast-moving environment.
Ability to follow instructions and procedures.
Excellent customerservice and interpersonal skills.
High energy and strong work ethic.
Education
The position requires the following educational experience:
High School Diploma or Equivalent.
Work Environment
Work is performed primarily inside a retail store and occasionally may work in an outdoor environment.
Disclaimer
La Lomita, Inc. has reviewed this to ensure that essential and other duties have been included. This is intended only to be a guideline for job expectations and is not intended to be an exhaustive list of all functions, responsibilities, abilities, and skills that may be required of this position. Additional functions and duties may be assigned by supervisors and management.
This is not a contract for employment, and either the incumbent or La Lomita may terminate employment at any time, for any reason. La Lomita, Inc. reserves the right to change this job description and/or assign duties and tasks for the Associate to perform at any time, as La Lomita, Inc. deems appropriate.
$25k-35k yearly est. 60d+ ago
Customer Service Associate
Lacks Valley Stores 3.8
Customer service supervisor job in McAllen, TX
Full-time Description
As a customerservice associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships.
The essential job duties and responsibilities include the following:
Must have exceptional customerservice skills, including effective communication, problem-solving, and empathy
Provide accurate and helpful information to customers who have questions about products, services, or policies
Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions
Responsible for processing customer contracts, handling transactions, and handling credit applications
Providing product or service recommendations based on customer's needs and preferences
Updating customer information such as customer records and contact information in company's database
Handling customer inquiries via phone, email, and in person
Must have strong written and verbal communication skills
Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations
May be asked to perform other duties as assigned, depending on the needs of the company
Must be able to read, write, and speak English fluently
Fluency in Spanish is highly preferred
Perform other duties as assigned by management
Requirements
Qualifications:
High school diploma or equivalent
Strong communication and interpersonal skills
Customer-focused attitude and ability to empathize
Basic computer proficiency
Problem-solving and conflict resolution abilities
Adaptability and willingness to learn
Patience and resilience in handling challenging situations
Ability to work in a team and follow guidelines
Attention to detail for accurate order processing
Must be able to read, write, and speak English fluently
Fluency in Spanish is highly preferred
Work conditions:
High school diploma or equivalent
Strong communication and interpersonal skills
Customer-focused attitude and ability to empathize
Basic computer proficiency
Problem-solving and conflict resolution abilities
Adaptability and willingness to learn
Patience and resilience in handling challenging situations
Ability to work in a team and follow guidelines
Attention to detail for accurate order processing
Previous customerservice experience is a plus
Physical demands:
Stand, sit, and walk for extended periods
Lift and carry 25-40 pounds
Bend, kneel, and reach to organize and retrieve items
Frequent use of hands for handling inventory and processing transactions
Interact with customers and team members regularly
Work hours:
Customerservice associates may work various shifts, including evenings, weekends, and holidays
We are an equal opportunity employer and welcome applications from all qualified candidates.
$23k-33k yearly est. 20d ago
Customer Service Facility Attendant
Spinxpress
Customer service supervisor job in McAllen, TX
At SpinXpress, we believe in creating a vibrant and supportive work environment where every team member is valued. As a CustomerService Facility Attendant, you'll be integral to our mission of delivering an excellent customerservice experience. You'll help ensure our facilities are clean, bright, and safe, living up to our promise of a better laundry experience. We're looking for motivated and dependable individuals who thrive in a team setting and have a keen eye for detail.
You'll start your journey as a SpinNerd, with opportunities to advance into roles like SpinAmbassador. Enjoy flexible part-time hours, a paid training program, and competitive pay with additional commissions and bonuses. We're committed to your growth, offering mentorship and leadership opportunities. Join us in redefining what laundry can be-if you're ready to make an impact and grow your career, we want to hear from you. Apply today and be part of a team that's fresh, forward-thinking, and fun!
CustomerService / Team Work / Community Satisfaction / Career Growth
Create a fun and welcoming job environment by maintaining a clean, neat, and organized facility
Be a part of changing the way people think about laundry
Build strong customer relationships within our communities by providing an excellent customerservice experience
Greet, Help, and Thank our customers
Respond with urgency to customer inquiries, product and service questions, along with any customer issues
Maintain a great visual presentation of our merchandise
Educate and share our services, products, and promotions - sharing value for our customers
Follow our company policies and procedures
Comply with our uniform dress code
Prioritize both customer and associate safety
Report in a timely manner all equipment, machines, and building maintenance opportunities
Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities
Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we're looking for at our facilities
Availability / Team Player / Outgoing
Enthusiasm, high energy, initiative, and professionalism
Basic computer knowledge
Ability to communicate effectively
Ability to get to work on time and when scheduled
Ability to multitask
$24k-33k yearly est. 60d+ ago
Bert Ogden Mcallen Nissan Service Advisor
Bert Ogden McAllen Motors 3.8
Customer service supervisor job in McAllen, TX
Full-time Description
BERT OGDEN MCALLEN NISSAN SERVICE ADVISOR
Service Advisor Responsibilities
ยท Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
ยท Return missed phone calls, emails, from customers
ยท Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
ยท Accurately record issues and data into Dealer Management System. Attention to detail critical
ยท Conduct Transactions w/ system; walk customer through correction and provide summary
ยท Communicate estimated completion time, regular updates and follow through on each customer vehicle
ยท Coordinate the detail of every vehicle prior to delivery
ยท Coordinate the delivery time or pick up with each customer
ยท Follow up with Customer on services provided; ensure they are satisfied with the work performed
ยท Performs other duties as requested
Requirements
Requirements
ยท Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
ยท Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
ยท Understanding of basic automotive techniques related to repair and servicing of automobiles
ยท Ability to follow oral and written instructions with attention to detail
ยท Willingness to learn new and innovative automotive technologies
ยท Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
ยท Perform detailed daily record keeping and reporting
ยท Effectively handle multiple priorities, organize workload, and meet deadlines
ยท Work in a team-based environment and achieve common goal
ยท Dealer Management System(s), Outlook, and MS Office
QUALIFICATIONS
Must have and maintain a valid driver's license and an acceptable and safe driving record.
Must be 21 years old or older.
Must be able to pass a drug test screening.
Must be able to pass a background screening check.
BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER
$38k-50k yearly est. 60d+ ago
Bert Ogden Mission Chevrolet Service Advisor
Bert Ogden Chevrolet 3.2
Customer service supervisor job in Mission, TX
Full-time Description
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.
QUALIFICATIONS
General knowledge of mechanical operations.
Sales experience preferred.
Excellent oral and written communication skills.
Requirements
Must have and maintain a valid Texas Driver's license with an acceptable and safe driving record.
Must be 21 years old or older.
Must pass a drug test screening
Must pass a background check screening.
EMPLOYMENT BENEFITS INCLUDE:
Paid Vacation and Holidays
401(K)
Vision Insurance
Dental Insurance
Medical Insurance
Salary Description Hourly or Commission
$42k-73k yearly est. 60d+ ago
Resident Services Manager
Prospera Housing Community Services
Customer service supervisor job in Weslaco, TX
Full-time Description Resident Services ManagerJOB DESCRIPTIONClassification: Non-ExemptDepartment: Resident ServicesReports To: Regional Services ManagerRevised: 05/29/2025
About Prospera
Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents to how we support one another as a team. At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others.
We value our employees by offering a competitive benefit package, including:
Hybrid work schedules available (for certain positions)
PAID Medical
Dental/Vision
Life Insurance
Eligible for 10 paid holidays + 4 restricted floating holidays
Short & long-term disability
401(k) Match
EAP - Employee Assistance Program
On-site gym (at Home Office in San Antonio)
Performance-based incentives
Training, certification, & growth opportunities
$500 Employee Referral Program
Position Summary
The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the Social Determinants of Health (SDOH).
Essential Job Duties/Responsibilities
Establish and maintain relationships with the residents of assigned property(s to be a resource for the property. Coordinate and promote activities that create a sense of community between the residents and the property.
Facilitate intake and assessment for new residents.
Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions. Encourage participation in or coordinate referrals to programs focused on SDOH needs.
Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness, and other community resources as determined by program requirements and resident needs.
Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help.
Provide intensive informal case management as needed, focusing on case coordination and care planning with Managed Care Organizations (MCO).
Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required.
Develop and foster relationships with community service organizations and programs.
Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications.
Advocate for residents and act as a liaison for residents when needed.
Encourage residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency/SDOH needs.
Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected.
Facilitate and/or coordinate Adult Education programs, Youth Education programs, Health and Wellness initiatives, Community Engagement activities, and Economic Stability programs in on-site community learning centers per regulatory and/or contractual requirements.
Assess and provide input to Property and Services Management Teams for property-specific budgetary needs and adhere to the annual property service budget.
Assist in creating the Bi-Annual Board of Directors reports.
Participate in team development and mandated company-wide events.
Participate in property-specific collaboration meetings, including move-ins, move-outs, property observations, upcoming events and details, team appreciation, evictions, inspections (dates and game plan), and residents' concerns (as scheduled).
Assist residents in developing and maintaining a resident council or similar organization, if applicable.
Support Communications and Fund Development by sharing resident success stories.
Manage administrative requirements of the position, including but not limited to:
a) Resident electronic files
b) Data and reporting for measurement of service outcomes
c) Other Administrative reports (i.e., board reports, financial reports)
d) Quality Assurance Standards (i.e., Scorecard)
e) NMDOH Programming Guide activities
f) Program promotions (flyers, texting, social media, etc.)
g) Community partnership agreements
h) Memorandums of Understanding
i) HUD, TDHCA, LURA, and Quality Assurance Binders
MCOs and other similar partner relationships significantly influence the success and outcomes of Resident Services. Resident Services Managers will work to collaborate, perform, and protect this work for Prospera so we can maintain and grow this area of influence. These projects center around SDOH, a concept and tool in which service managers should be proficient and consistently improve portfolio-wide.
Punctuality, timeliness, and adherence to the specified work schedule and office hours are required. Additionally, services managers are expected to perform and complete their duties actively on a daily, weekly, and monthly basis or as otherwise directed by the regional services manager.
Knowledge/Skills/Abilities - General Performance
Knowledge of service programs and educational methods.
Ability to plan and manage programs, events, and outings.
Ability to work independently and concurrently to perform multiple compliance projects.
Knowledge of computer software applications.
Ability to communicate effectively, both verbally and in writing.
Ability to execute a service plan.
Ability to establish effective working relationships with co-workers, board members, supervisors, consultants, and the general public.
Ability to produce work that consistently meets the quality requirements of accuracy, thoroughness, and effectiveness.
Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
Respond positively to supervisory direction and feedback.
Strong interpersonal and leadership skills.
Ability to handle multiple tasks simultaneously with a strong attention to detail.
Computing skills, including common office programs, file systems/databases, and software.
Be team-oriented and can work independently.
Maintain professional appearance and demeanor.
Problem-solving and decision-making skills.
Supervisory Responsibilities
No supervisor responsibilities and no direct reports for this position.
Requirements
Education & Experience Required
A bachelor's degree in human services or a qualified social worker field is required.ยท A minimum of two (2) years of experience in the Human Services field is preferred.
Community Health Worker certification required or obtained within one year of employment.
Professional Service Coordinator Certification preferred.ยท Valid Class โCโ Texas Driver's License required.
Communication Required
Fosters a positive work environment embracing the Mission and Core Values of Prospera (
Integrity, Accountability, Excellence, Commitment, Dignity, Fairness, and Respect
).
Physical and Mental Requirements
Able to sit and work at a computer for extended periods.ยท Able to stand and walk for extended periods, either indoors or outdoors.
Able to ambulate up and down stairs, walk large properties, and have physical capabilities to participate in physical activities and events such as wellness walks, summer youth camp, departmental volunteer re-building initiatives, and Food Bank distributions.
Able to stoop, kneel, bend at the waist, reach daily, and lift to 50 pounds occasionally.
Able to perform general office administrative activities: copying, filing, using the telephone and its functions, emailing, scanning, faxing, organizing, electronic scheduling, data entry, etc.
The mental work demands include regular attendance, working well with others, verbal contact with others, noise, and occasional travel by conventional means, including motor vehicle and the like, within PROSPERA's regions and other locations as required.
EEO STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Salary Description $17.60 - $18.50
$54k-91k yearly est. 14d ago
Laboratory Services Supervisor
Direct Staffing
Customer service supervisor job in Harlingen, TX
Responsible for daily operations and quality and quantity of work performed throughout the Histology Lab. Completes established competencies for the position within designated introductory period. Performs other related duties as assigned. Due to the nature of Laboratory Services, it may become necessary to require employees to work extended hours or other variations of the usual shift to ensure adequate care of patients and maintain service to the community.
Qualifications:
MINIMUM EDUCATION: Bachelor's Degree in a chemical, physical or biological science from an approved college or university and be a graduate of an accredited school of medical technology or equivalent.
PREFERRED EDUCATION: Graduate from a school of Histotechnology accredited by CAHEA/NAACLS or equivalent.
MINIMUM EXPERIENCE: 4 years experience in a histology laboratory or a clinical laboratory performing high complexity testing.
PREFERRED EXPERIENCE: 2 years experience in a managerial role with fiscal, regulatory and quality improvement responsibilities and 3 years managerial experience.
REQUIRED CERTIFICATIONS/LICENSURE: Histologic Technician (HT) or Histo Technologist (HTL) from American Society of Clinical Pathologist (ASCP) or equivalent
2+ to 5 years experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-60k yearly est. 3d ago
Teacher, Transition Team Leader-BIM
McAllen ISD (Tx 4.3
Customer service supervisor job in McAllen, TX
PRIMARY PURPOSE: To provide appropriate learning activities and experiences that equips students with knowledge, skills and abilities necessary to be active and successful learners both in high school and college. The Transition/Business Teacher will provide instructional support that fulfills College Transition/Business Information Management (BIM) course in the 9th grade. To provide team leadership by arranging and facilitating meetings, and collecting data pertaining to students such as attendance, grades and discipline.
QUALIFICATIONS:
Education/Certification:
Bachelor's degree, required
Valid Texas teaching certificate or permit with required endorsements for subject/level assigned, required
Valid Texas teaching certificate in Business and Finance or Business Education, preferred
Special Knowledge/Skills:
Deep understanding of scientifically based reading research and evidence-based practices for teaching Assessing student progress toward achievement of benchmarks
Knowledge of research based instructional strategies
General knowledge of curriculum and instruction
Knowledge of Literacy State Standards and State Assessment
Provide resources and training to campus staff on inquiry based learning
Gather and assist in analyzing data
Create an atmosphere of trust and collaboration among staff to promote professional growth and accelerate the achievement for struggling students
Interpersonal Communication needed to collaborate with team members
Working Days: 187
MAJOR TEACHING RESPONSIBILITIES AND DUTIES/ESSENTIAL FUNCTIONS:
* Keep informed about current legislation, educational developments, literature and research in the field of education/assigned subject by participating in state and national professional organizations; attend appropriate conferences and staff development sessions; maintain professional growth in the core knowledge are of competency.
* Develop instructional plans for curriculum program assigned and provide written evidence of program implementation.
* Work cooperatively with special education, RTI, LPAC, or/and 504 committee(s) to modify curricula as needed for students with special needs according to guidelines established by Individual Educational Plans or 504-accomodation plans.
* Present the knowledge and skills of the subject matter according to guidelines established by the Texas Education Agency, Board policies and administrative regulations.
* Plan, prepare and execute lessons, instructional strategies, activities, materials and equipment that reflect accommodation for individual needs of students.
* Cooperate with other members of the staff in planning and implementing instructional goals, objectives and methods to address the needs of special populations.
* Plan, supervise and evaluate purposeful assignments for guest speakers and/or volunteers.
* Utilize technology in planning, organizing and implementing the teacher/learning process and other classroom managerial functions.
* Assist students in analyzing and understanding the learning process so that they may become life-long learners.
* Monitor and assess student achievement through informal and formal testing procedures.
* Assume responsibility for extracurricular activities as assigned and cooperate with the sponsorship for activities approved by the school.
* Demonstrate behavior that is professional, ethical and responsible and be a positive role model for students.
* Create a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students and take all necessary and reasonable precautions to protect students, equipment, materials and facilities.
* Manage student behavior in the classroom adhering to the District Discipline Management Plan in accordance with Board policies, administrative regulations and Individual Education Plans.
* Assist in the selection of textbooks, supplies, equipment, instructional materials and technology resources.
* Establish open lines of communication and maintain a professional relationship with students, parents, colleagues and community members.
* Demonstrate interest and initiative in personal and professional improvement and participate in the campus and District staff development program.
* Keep informed of and complies with federal, state, District and campus regulations and policies for classroom teachers; compile maintain and file all reports, records and other documents as required.
* Perform other duties as assigned by immediate supervisor (primary evaluator).
TEAM LEADER AND DUTIES/ESSENTIAL FUNCTIONS:
* Collaborate with team members to coordinate events for team such as speakers and grade level activities such as tutoring.
* Monitor student progress.
* Facilitate collection of data and team analysis of data such attendance, discipline and academics.
* Meet with team members during common planning time to discuss management, common instructional and learner issues.
* Promotes collaboration and team building.
* Facilitate good interpersonal relationships among team members.
* Coordinate the team approach to management of student behavior.
* Coordinate parent conferences and other parent conferences for the team.
* Process necessary documentation forms for the team.
* Maintain a grade level calendar of events, projects and deadlines.
* Keep principals informed of team issues and concerns.
* Follow McAllen ISD customerservice standards.
* Duties as assigned.
SUPERVISORY RESPONSIBILITIES:
None
EQUIPMENT USED:
Computer, copier, multimedia equipment and other classroom/office machines.
WORKING CONDITIONS:
Mental Demands:
Assist in restraining students in crisis situations; frequent prolonged, irregular hours and occasional evening meetings, occasional lifting or moving up to 45 pounds and over, monitor students for a prolonged period of time; monitor multi-tasks/projects; meet deadlines, develop effective relationship with students and parents.
Ability to communicate effectively (verbal and written)
Maintain emotional control under stress
Physical Demands/Environmental Factors:
Assist in restraining students in crisis situations; frequent prolonged, irregular hours and occasional evening meetings; occasional lifting or moving up to 45 pounds and over; monitor students for a prolonged period of time; monitor multi-tasks/projects; meet deadlines, develop effective relationship with students, and parents.
$69k-122k yearly est. 60d+ ago
Lead Supervisor
Urban Strategies LLC 4.0
Customer service supervisor job in San Benito, TX
JOB TITLE
Lead Supervisor
PROGRAM
Refugio Unaccompanied Children Shelter
REPORTS TO
Program Director
SALARY
$62,362
JOB TYPE
Full-Time
WORK SCHEDULE
Six Days per Week, 40 hours per Week, 12 Months per Year
General Description
The Lead Supervisor is responsible for the oversight and operational performance of all Youth Care Workers, Lead Youth Care Workers, and Shift Supervisor Youth Care Workers of an on-site children's residential facility. Functions as the liaison with other leads and any other on-site vendors. This position is responsible for ensuring all areas of the assigned team are functioning as required. They ensure contractual requirements and client expectations are met at the on-site residential facility.
About You
The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet internal Urban Strategies goals.
You have the following Competencies:
Ability to provide guidance and support to staff.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and ability tomaintainaccuraterecords.
Adapt to unexpected circumstances, think critically and is resourceful.
Ability to work well under pressure and manage multiple tasks simultaneously.
Adapt to frequent changes and bringnew ideasand innovations to the workplace.
Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.
Minimum Qualifications
High School Diploma or equivalent.
3 years of relevant experience orprevious ORR Shelter experience.
Mustdemonstrateexperiencetraining and leading others and adapting to diverse situations.
Minimum age of 21 years or older.
Must have the ability to resolve unforeseen problems with little or no direction frommanager.
Excellent presentation skills as well as oral and written communication skillsrequired.
Proficiencywithcomputer, common office equipment, and MS Office productsrequired.
Bilingual in Spanish & English (Read, Write, Speak).
Clean criminal background check.
Clean child abuse and neglect or child protective services check (CAN).
Must be able to multi-task, be detail-oriented, be organized, and have excellent oral and written communication
skills.
Meet the requirements of the contract for all immunizations (Emergency Task Order or Cooperative Agreement).
Able to evacuate at short notice toaccompanyresidentspossibly toa different city for several days at a time.
Ability to remain calm and composed under stress.
Must be able to perform emergency behavioral intervention (EBI) for children in care (as applicable per contract
and/or cooperativeagreements).
PHYSICAL REQUIREMENTS:
Ability to ascend/descend stairs
Ability tolift upto 15 lbs.
Able to withstand changing environmental conditions with weather (rain, lightning, extremeheatand winds).
Able to withstand and manipulate through construction areas, sports fields, etc.
Ability tostand;particularly for sustained periods of time.
Use of manual dexterity, tactile, visual, and audio acuity.
Must be able to supervise clients indoors and outdoors throughout the entire duration of their shift period, which
lasts8 hours or more on a typical shift.
Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary.
Must be prepared and physically able to respond withappropriate protocolin a variety of dynamic supervision
situations with clients of 0-17 yearsinage.
In a sudden or emergency event, staffmust at all timesbe physically able to run, jump, lunge, twist, push, pull, apply
approved restraint techniques and otherwise manage or coerce the full weight of an infant or adolescent.
Ability to pass a medical examination todetermineone's fitness to satisfactorily and safely care for youth if
accommodations arerequired.
Able to communicate verbally and listen for constant surveillance of staff activities.
Preferred Qualifications
Bachelor's degree with 1-2 years of supervisory experience.
A minimum of 2 years' experience inchild careor residential care for adolescents.
1-year Operations experience.
What You'll Be Doing
Ensures the supervision of assigned on-site Youth Care Worker staff.
Provides documentation of supervision bymaintaininga supervisory log for all staffsupervised.
Completes all required documentation that pertains to this position ina timelyfashion that may include daily reports.
Ensures thatappropriate sheltercare and line-of-sight supervision of unaccompanied minors by assigned staff is handled appropriately and organized.
Supports the Site Lead through formal or informal supervision and provides staff with ongoing feedback.
Communicatesfrequentlywith other shelter site departments and support staffregardingpertinent information about residents.
Assistsduring the transition and movement of children from one activity to the next and one physical location to another
Participates in ongoing meetings, conferences, and training programs asrequired.
Helps coordinate onsite community meetings, understand group dynamics, and promotes andmaintaina positive peer group culture.
Provides coverage for assigned staff when needed.
Provides security monitoring
Ability tooperatesurveillance camera systems.
Responsible for adhering to all US, contract, and other state regulations.
Assistin the performance of custodial duties as needed.
Performs other duties of a similar nature or level.
Assistwith transporting lunches as needed.
Performs duties in a safe manner. Follows the corporate safety policy.
Participates in and supports safety meetings, training, and goals.
Ensures safe operating conditions within the area of responsibility.
Maintains a clean and orderly work area.
About Urban Strategies
Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.
COMPANY CULTURE
Our work is driven by our three core values:
Authentic Relationshipsare foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
Servant Leadershipis rooted in an other-centric mindset that informs the way one leads andbuilds upindividuals, families, and communities.
Intentional Compassiondescribes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.
BENEFITS
Remote work for eligible positions.
Medical and Dental is paid 95% by company and 5% by employee (individual or family).
Vision is covered 100% (individual or family).
401K matched contributions up to 4%.
Employee Assistance Program.
Vacation time is generous but varies depending on program and position.
9 Sick Days and 11 Holidays.
Every teammate gets long and short-term disability free.
Positions that requirelaptops,the company provides one.
Positions that requirecellphone,companyissuesone.
PERKS
Meaningful employee engagement programs.
Education discounts (BA-PhD) with a variety of education partners.
OTHER
Employment is conditional pending satisfactory results of all required tests and background checks.
Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.
To apply:
Please visit ******************************
Contact us with any questions at Recruiting at symbol urbanstrategies.us
Equal Opportunity Employer
$62.4k yearly 10d ago
Retail Part Time Team Lead
The ODP Corporation
Customer service supervisor job in Weslaco, TX
At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
**Primary Responsibilities:**
+ **Print Sales and Services:**
+ Responsibility in the Print function to support efficient operation while driving overall store sales.
+ Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
+ Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
+ **Operational Efficiency:**
+ Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
+ Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance.
+ Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned.
+ Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
+ **Client Engagement:**
+ Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience.
+ Supports community outreach initiatives to drive client/customer retention.
+ Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution.
+ Performs other duties as assigned.
+ **External Key Carrier and Leader on Duty:**
+ Ensuring the safety and security of the building and associates during the absence of the management team.
+ In partnership with all associates, ensure regular loss prevention compliance.
+ Performing opening or closing responsibilities.
+ This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store.
+ May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits.
+ Other duties as deemed necessary
**Education and Experience:**
+ High School diploma or equivalent education preferred
+ Minimum 1-3 years of experience in related field
+ Sales and/or CustomerService experience preferred.
+ Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
+ Skilled in CustomerService and Print Services experience would be desired.
+ Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
+ Must be adaptable to a changing environment.
+ Must be able to assist others in a professional environment.
+ Possess excellent verbal and written communication skills.
+ Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
+ Must possess ability to process information/merchandise through POS register system.
+ Pays close attention to detail to ensure high quality production in the Print Services area
+ Positive and Engaging
+ Action Oriented
+ Integrity, Accountability & Trust
+ Demonstrate passion for the brand, products, services and solutions offered to our customers
+ Must possess a desire to continually develop personal selling skills and product knowledge
+ Drive for Results
+ Decision Quality
+ Patience
**About The ODP Corporation:** The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is 9.26 to 15.38, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 98533
$53k-108k yearly est. 60d+ ago
Team Lead
2020Companies
Customer service supervisor job in Weslaco, TX
Job Type:
Regular
Team Lead needed for immediate full-time leadership position in your area
About the Job
As a Team Lead, you are responsible for successfully growing and managing a team of Energy Pros representing an energy service provider, Reliant Energy. As a "Selling Manager", you will lead by example with personal sales while also building a sales team. You will effectively train, coach and mentor reps on delivering sales training, brand awareness, product knowledge, sales techniques, and assist with any issues.
As a Team Lead, You Will:
Oversee management of multiple locations in retail big box stores.
Motivate a team of Sales Associates (Energy Pro's) to engage with consumers about Reliant solutions.
Assess client needs and find opportunities to improve energy efficiency.
Teach your Energy Pro's to uncover consumer desires, deliver catered solutions, and overcome objections.
Collaborate with your team to accomplish sales goals and celebrate success.
Deliver superior sales results with an exceptional customer experience.
What's in it For You?
Hourly plus bonus averaging $1,000-$1,350 a week
Career growth and advancement opportunities
Paid training course
Base + uncapped commission
Next day pay on-demand with DailyPay
Premier retail locations
Health benefits, paid time off, and 401k w/ company match
ABOUT 2020 COMPANIES
2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.
Job Description:
Courteously welcome customers, offer assistance, assess needs and suggests products
Meet or exceed personal sales goals on a monthly basis
Train team members
Assist team members with closing sales
Overall team production
Professionally resolve customer complaints; escalate as appropriate
Client deposit follow-up
Ensure compliance with Company policy and procedures
Accurately submit work schedules to Manager for approval
Accurately track inventory receipt and count as appropriate
Responsible for accurately tracking and communicating all activity to Retail Operations
Perform all other duties as assigned
Performance Measurements:
Meet established monthly/weekly personal and team sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High School Diploma or GED required
Demonstrated long-term excellent sales performance
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends, and holidays as needed
Able to work autonomously with excellent time management skills
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
$53k-108k yearly est. Auto-Apply 3d ago
Customer Experience Lead-Valle Vista
Victoria's Secret 4.1
Customer service supervisor job in Harlingen, TX
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $15.00
Maximum Salary: $19.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$15-19 hourly 29d ago
customer relations manager
Carstar
Customer service supervisor job in Pharr, TX
Provide excellent customerservice, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department during the repair process, prepare files for closing and accept and secure payments.
How much does a customer service supervisor earn in McAllen, TX?
The average customer service supervisor in McAllen, TX earns between $27,000 and $54,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in McAllen, TX