Customer service supervisor jobs in Pearland, TX

Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer's freight from point A to B. This position is On-site at a Customer Location in Houston, TX. The Customer Support Associate services our Managed Logistics customers by providing superior day-to-day support. In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation. What does a typical day look like? Serving inbound customer requests from designated high freight spend accounts Communicating with carriers on behalf of the customers Answering phones and responding to emails Proactively tracking shipments and recommending solutions for delayed shipments Identify the best transit solution based on the specific shipment requirements Building strong relationships with customers Develop and Maintain relationships with local terminals in efforts to reduce service failures Scheduling pickups and delivery appointments Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement Following up on all unconfirmed or rejected pickup requests Maintain detailed and organized documentation of all service failures What are we seeking? Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication Experience working in a CRM and TMS system a perk Excellent written and verbal communication Ability to calculate percentages, formulas and use spatial reasoning Proficient in Excel

A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities. Location: Houston, TX Salary: $70,000-$80,000 Position Type: Direct Hire Responsibilities: Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness. Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution. Track and follow up on pending information or documentation to keep projects and orders moving forward. Prioritize workload and respond quickly to changing demands or urgent requests. Provide excellent customer service and maintain strong relationships with clients. Maintain detailed records and ensure all systems are updated accurately. Collaborate cross-functionally within the warehouse and office to resolve issues efficiently. Requirements: Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment. Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting. Strong communication and problem-solving skills; able to think quickly and adapt. Experience with project management or coordinating multiple moving parts preferred. Industry experience in chemicals or chemical sales support is a plus but not required. Proficient in Microsoft Office and ERP/order management systems. Must be able to work fully on site and collaborate closely with team members across departments.

Job title: Field Services Associate (1-2 years' experience) Employment Type: Direct Hire Required Skills and Knowledge • Knowledge of and experience with AutoCAD, Revit, Bluebeam, and Microsoft Office Suite • Knowledge of building codes • Proven leadership skills • Exceptional attention to detail • Ability to manage multiple projects under strict deadlines • Ability to work well on a team • Exceptional written and verbal skills Preferred Skills and Knowledge • Bachelor of Science Degree in Engineering, Construction Science or related field • Previous experience in an MEP construction or consulting environment, for schools • Previous experience in field project management in an MEP consulting environment • Ability to read construction documents, including MEP drawings and specifications • Knowledge of building codes • Knowledge in the construction of power distribution, power and lighting, data networks, telephone and intercom systems, fire alarm systems, security and access control systems, and other standard electrical systems • Knowledge in the construction of HVAC systems, temperature controls, and other standard mechanical systems • Knowledge in the construction of domestic water systems, hot water systems, storm water systems, sanitary waste and vent systems, acid waste systems, fire sprinkler systems, compressed air systems, gas distribution systems and fuel gas systems, and other standard plumbing systems Travel Frequent; to and from job sites, client meetings, and sister offices

If your skills, experience, and qualifications match those in this job overview, do not delay your application. The Manager Pharmacy Services will manage the day-to-day activities within the department to include daily fulfillment operations, clinical operations, regulatory compliance, business literacy, and committee involvement. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. The Pharmacy Manager will manage pharmacy distributive services, facilitate drug utilization initiatives, integrate clinical pharmacy programs, oversee pharmacy information systems, advance medication safety, and assure regulatory compliance. The also directly manage the activities of pharmacists and technicians and are actively involved in their areas of oversight to assure pharmacy staff remain competent and engaged in customer service, standardized work, and lean processes. xevrcyc Functions as the Pharmacist In Charge per the state Board of Pharmacy regulations. Job Requirements: Education/Skills Bachelor's Degree required Experience 6 - 8 years of technical experience preferred 2 - 5 years of Leadership/ Management experience preferred Licenses, Registrations, or Certifications RPH License in state of employment required Work Schedule: TBD Work Type: Full Time

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring immediately for a full-time Service Center Manager in Houston. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #8 in the top 50 Industrial Distributors for 2022, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country. Professional development, training and tuition reimbursement. Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice. Join a local team with company backing. Great work / life balance. What you'll do: In our fast-paced team environment, you will collaborate with our customers and Houston team to find products and services, solve customer needs, and build ongoing business relationships. Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager. Hire, train, and develop service center personnel Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP Meet customer and shipment metrics including time to fill, expediting orders, and quoting Review and complete monthly reports as well as overseeing petty cash balancing Ensure that customer relations are maintained at a high level Use key metrics to evaluate and recommend best practices for operations Qualifications: Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team. 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred High school diploma or GED Written and verbal communication skills, including English grammar Computer skills including Excel.. ERP / SAP experience a plus Analytical skills, inventory management experience preferred Industrial sales / distribution experience a plus Clean driving record / MVR Bilingual English / Spanish a plus Apply now for immediate consideration. We look forward to learning about you! #LI-RH1 #LI-MidSenior Level Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role. Be creative - surprise us! Please send your presentation to *************************** as part of your application. We are seeking a versatile Customer Service Manager to lead our business marketing efforts and manage client relationships independently. This unique role combines marketing, customer engagement, and business development to help grow our brand and drive new opportunities. Key Responsibilities Develop and execute marketing strategies to promote our construction services and enhance brand visibility. Manage client communications, responding promptly and professionally to inquiries, quotes, and follow-ups. Create and maintain marketing materials such as presentations, social media content, newsletters, and proposals. Conduct market research to identify new business opportunities and stay ahead of industry trends. Collaborate closely with company leadership to align marketing and customer outreach with business goals. Use CRM and digital marketing tools to track leads, customer interactions, and campaign effectiveness. Represent the company at trade shows, community events, and client meetings as needed. Provide creative ideas and initiatives to help grow the business and improve customer experience. Requirements Bachelor's degree in Marketing, Business, Communications, or a related field. Minimum 3 years of experience in marketing, business development, or customer-facing roles. Strong skills in digital marketing, content creation, and client communication. Self-motivated with the ability to work independently and manage multiple responsibilities. Excellent interpersonal, organizational, and communication skills. Experience with CRM platforms and marketing tools is preferred. Creative mindset with a proactive approach to problem-solving and business growth. Benefits Comprehensive health insurance package Retirement savings plan Paid vacation and sick leave Professional development opportunities Collaborative and supportive work environment

About the Company: Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team. Job Summary: Meneses Law is looking to hire an exemplary customer service supervisor (CSS) to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. CSS will play a collaborative role in growing and implementing standards and processes. CSS will maintain documentation such as correspondence and operational records. To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized. Essential Functions/Responsibilities: Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in customer service and company policies. Assisting with the development and implementation of service policies and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Tracks operations milestones by managing accounts for unforeseen operation interruptions, then realigns schedules and expectations as needed. Hold team accountable with setting performance goals, devising workflow plans to achieve those goals, and deliver praise or consequences based on performance. Demonstrate exceptional communication skills, both over the phone and in writing. Attend company meetings to provide activity of the customer service team and coordinate working activities with other departments. Must be able to work independently and with minimal supervision. Perform any other tasks or functions deemed necessary to the daily operations of the employer. Required Skills/Abilities: Must be able to communicate in English and Spanish. Excellent verbal and written communication skills. Excellent organizational skills, time management skills, and attention to detail. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to diverse types of characters. Proficient with technology and ability to learn our software systems. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Ability to motivate groups of people to complete a project in a timely manner. Excellent time management skills with a proven ability to meet deadlines. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite and MacOS systems. Self-motivated with excellent interpersonal skills. Friendly and strong commitment to customer service. Ability to work in a fast-paced environment. Able to type 45 WPM or more. Education and Experience: Bachelor's degree At least 1-3 years of customer service management procedures or operations. Job Types: Full-time Compensation: Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions. Being hired by Meneses Law as a Customer Service Supervisor means that you will have the opportunity to: Earn $52,000 Salary Be part of a positive culture Earn individual and team incentives Start an incredible career Benefits for Working at Meneses Law: Generous compensation Work with state-of-the-art technology Name Recognition & Prestige Immigration Law Firm Sophisticated, Challenging Work Meaningful Career Advancement Opportunities Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO (Paid Time Off), 10 days of paid holidays. Work Life Balance Schedule Birthday and Anniversary rewards

Beschreibung The INNIO Advantage:By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential Position Overview: The Customer Service Manager is responsible for overseeing the performance of aftermarket service contracts, including planning, execution, and compliance with CSA and MSA agreements. This role ensures timely billing, receivables collection, and financial KPI achievement. Additionally, the position assists Field Service Managers with scope changes and acts as the escalation point for all aftermarket issues. This is an onsite daily position based in Houston, Texas. Responsibilities: Ensure compliance with CSA and MSA contractual obligations throughout the entire contract lifecycle Act as the primary point of contact for contract execution, supporting customers and resolving escalations professionally Collaborate with the Service Staff Manager on commercial issues and territory performance through regular meetings Demonstrate proactive ownership of assigned commercial area, including revenue, contribution margin, and cash metrics Execute timely billing processes (within five days) and manage escalated receivables collection in coordination with HQ Cash Collection Coordinate with Service Analyst and Ops Finance for financial projections, revenue recognition, and cost control Oversee complex service jobs from proposal through completion, ensuring alignment with P&L targets and contractual terms Plan and liaise with internal teams (planners, plant, field service managers) and customers to schedule maintenance and ensure compliance Deliver monthly and quarterly KPIs and support Voice of the Customer initiatives to enhance satisfaction Partner with the Commercial team on offering decisions and revenue opportunities Act as escalation point for aftermarket issues, including non-standard service concerns Perform other related duties as assigned to assist with successful operations and business continuity Requirements: Bachelor's degree in Business, Law, Economics, or related field Minimum five (5) years of experience in contract execution or a similar role, with a focus on supporting customers Demonstrated experience in the energy, power generation, industrial equipment, or similar industry Proven experience applying accounting principles and navigating contractual legal frameworks Advanced Microsoft Office skills (Excel: VLOOKUP, IF formulas, pivot tables, Power Pivot; Word; PowerPoint; Outlook) Experience with business database software and data management Proficiency in English with the ability to read, interpret, and create documentation, reports, and compliance records Knowledge, Skills, & Abilities: In-depth understanding of service contract execution processes, financial planning, and compliance requirements Strong analytical skills for revenue forecasting, cost control, and KPI tracking Strong business acumen skills to drive decisions, manage contracts, and achieve P&L targets while ensuring compliance with contractual terms Ability to resolve escalated customer issues with patience and professionalism, applying strong negotiation skills to maintain positive relationships and high satisfaction levels Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment Ability to communicate clearly and effectively with internal teams and external customers Analytical and problem-solving skills to identify contract execution challenges, resolve customer escalations, and implement process improvements that ensure compliance and operational efficiency Ability to work independently and collaboratively as part of a team, including effective coordination with cross-functional teams Ability to work in office settings, including prolonged periods of sitting, computer use, and navigating workshop areas Must have clear vision for reading and screen work, effective verbal communication, and hearing ability for in-person and phone interactions INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Cypress, TX. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day What we provide: Base Salary plus Commission/Bonus Paid Time Off (vacation and personal/sick days) 3 weeks' vacation 401 K Retirement Plan (eligible after first year) Valuable experience Growth potential/Opportunity for advancement within my office Weekday schedule M-F; 8:00 a.m to 5:00 p.m. (Closed Sat/Sun) Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Job Purpose Love New Home Construction & Customer Service? Do you thrive on juggling priorities, leading people, and solving problems before they even hit the surface? If you're the type who can keep a fast-moving team on track while making sure home builder customers stay happy, BuildOn has the leadership role you've been looking for. Primary Duties & Responsibilities What You'll Do: Lead the team: assign work, resolve escalations, and run special projects with confidence. Keep systems sharp: oversee customer data, documentation, and workflows for accuracy and consistency. Drive results: monitor performance, close service gaps, and launch process improvements that stick. Partner across the business: work with Sales, Implementation, and Development to deliver seamless service. Qualifications What We're Looking for 3-5 years leading service operations or customer support in a fast-paced setting. A knack for managing workflows, coordinating across teams, and solving problems on the fly. Experience with service platforms like BoldDesk, Zendesk, or Salesforce. Clear communicator with strong organizational chops; construction or homebuilding background is a plus. About the Company BuildOn Technologies is a software product and services company founded to serve the needs of the homebuilder and construction industries. Our clients leverage our products and services to better serve the homebuyer during the sales, design and selection processes when purchasing a new home. Our clients also use our solutions to manage and operate their building services operation while estimating, quoting, purchasing, fabricating and installing the homebuyer's selected products. As the premier software product and services company in the homebuilder and construction industries, our solutions have been helping clients solve their toughest problems for 25 years. Job Type Full-Time

Daikin Comfort Technologies Distribution, Inc. is seeking a skilled individual for our HVAC Customer Service Supervisor position for our branch operations group located at our Houston, TX branch. The Supervisor of Customer Service ensures that customers are treated in a professional fashion and assistance is provided within the guidelines set by management to ensure consistent manners.  Additionally, this position is responsible for metrics to ensure proper responses. Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. Position Responsibilities May Include: Assist callers via phone (homeowners, distributors, dealers) as they are escalated. Respond to correspondence via phone, fax, mail, and email as required per policies and procedures Coordinate and provide training as needed. Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures.  Motivate team to ensure that the level of service is maintained. Approve funds allowed for concessions and report on a weekly basis. Maintain appropriate call answer rates and other metrics and modify team as appropriate. Ensure all escalated calls or emails to senior management is handled and communicated appropriately. Perform other tasks as assigned Perform additional projects/duties to support ongoing business needs. Nature & Scope: Coordinates and supervises the daily activities of a support, production or operations team Sets priorities for the team to ensure task completion Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager Accountable for the support or production operations team including subordinate work leaders Typically does not spend more than 20% of one's time performing the work supervise Knowledge & Skills: Medium to Advanced Excel skills Excellent People skills/Leadership skills Must have ability to diffuse an upset caller. Articulation, pronunciation, and proper grammar a must. Ability to prioritize and problem solve. Analytical skills including ability to interpret information and make sound recommendations. Must have the ability to work in a cross functional capacity with internal and external teams. Strong communication skills with working knowledge of internet applications as well as data entry, Microsoft Excel, and Word. Knowledge and use of PowerPoint, Excel and Word and outlook. Demonstrated experience managing customer relationships in a complex, fast-paced environment including the demonstrated ability to directly communicate with customers. Demonstrated ability to manage others including scheduling, and quality assurance. In-depth knowledge of warranties and warranty programs and procedures. Good technical writing and presentation skills. Must be extremely organized and detailed oriented. Strong analytical and problem solving skills. Ability to multi-task and handle a fast paced environment Experience: 4+ years of experience 2+ years in a lead role Education/Certification: HS Diploma or GED equivalent Associates or Bachelor's degree preferred People Management: Yes Physical Requirements/Work Environments: Must be able to perform essential responsibilities with or without reasonable accommodations. Reports To: Manager Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* About This Opportunity Role Profile Position: Customer Service Supervisor Job Location: Houston, TX Job Type: Full-Time Status: Non-Exempt Summary of the Role The Customer Service Supervisor is responsible for overseeing daily operations of the customer service representatives at their assigned Branch location. This role ensures exceptional service delivery by monitoring performance, coaching team members, and enforcing adherence to company policies, processes, and customer experience standards. The supervisor will lead efforts in CRM utilization, call handling, quality assurance, timely response, and pricing accuracy to support sales, operational efficiency, and customer satisfaction. Responsibilities Supervise, coach, and motivate a team of customer service representatives to meet and exceed performance expectations. Monitor call queues, phone adherence, and service levels to ensure timely and professional responses to customer inquiries. Oversee CRM usage, ensuring accurate and complete documentation of customer interactions, orders, quotes, and issues. Collaborate with Sales, Operations, Purchasing, and Pricing teams to ensure effective order management, quote turnaround, and competitive pricing strategies. Track, report, and analyze performance metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. Support conflict resolution and escalation management with key customers. Train and onboard new team members, ensuring compliance with company systems, processes, and service standards. Recommend process improvements to enhance efficiency, service delivery, and customer satisfaction. Must maintain 100% commitment to safety policies and procedures. Build and maintain strong relationships with customers, and support teams in effectively managing customer issues. Support Customer Service Sales Reps by processing requests for quotes and orders. Respond timely to Customer Corrective Action Requests and ensure effective implementation of Corrective Action. Perform other duties as trained and qualified for. Skills and Abilities Effective customer service interpersonal skills with the ability to negotiate and influence for positive outcome Ability to work independently and prioritize responsibilities Must have a sense of “team” response to satisfy sales goals and ensure 100% customer satisfaction and the ability to interact effectively with all types of people. Inspirational leader that can motivate and work effectively in a matrix management with sales, manufacturing, customer service, supply chain, and Key accounts. Inherently possesses a contagious “can-do” attitude that energizes the workgroup and those around them Experience and passion for, motivating people, instilling accountability, and achieving results under tight constraints Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner Must possess a mechanical aptitude with the ability to read and interpret drawings to understand how to meet customer requirements; learn how our products are manufactured and utilized by our customers Ability to manage teams Minimum Qualifications 3-5 years of customer service experience, preferably in industrial distribution or related B2B environment. 1-3 years of supervisory or leadership experience. Strong knowledge of CRM systems, ERP systems, and order management processes. Proven ability to manage competing priorities in a fast-paced, high-volume environment. Excellent communication, coaching, and conflict resolution skills. Strong Microsoft Office skills including PowerPoint and Excel. Previous experience utilizing an ERP system. Reliable transportation is a must. Ability to work overtime, as required Ability to work nights and weekends, as required. Preferred Qualifications Industrial setting experience Physical Requirements and Work Environment This position is primarily based in an office environment but may occasionally require visits to the warehouse for order-related follow-ups. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to work in a stationary position for extended periods of time. Frequent operation of a computer, keyboard, mouse, and other standard office equipment. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to respond to safety signals, alarms, and verbal instructions. Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required. Total Rewards Competitive compensation plan, with a bonus potential Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. We will be accepting applications for this role through November 20, 2025.

Schedule: Varied Sat/Sun or Sun/Wkday Hours: As early as 6:00am and as late as 8:30pm Supervises Positions: Lead Customer Service Representatives, Customer Service Representatives General Summary The CSR Supervisor is responsible for supervising and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This position manages the resolution of escalated calls and inquiries. The CSR Supervisor prepares and delivers performance reviews, provides ongoing coaching and feedback, approves time off requests, and monitors daily time and attendance. This position collaborates with management and recommends progressive discipline actions to be taken in accordance with client policies and procedures. Ensures inventory and processed transactions align with financial reports and protocols. Duties & Responsibilities Supervises and monitors the work of employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met. - 35% Prepares and delivers performance reviews for assigned staff. Ensures detailed constructive feedback is provided immediately on performance, develops action plans and strategies for continuous improvement, and provides ongoing mentoring and support. - 20% Manages escalations to include identifying the issue/error, determining the appropriate resolution in accordance with client policies and procedures, and preparing detailed synopses for all escalations and/or approvals in a timely manner. - 15% Collaborates with management in recommending the appropriate action to be taken in accordance with client's progressive discipline policy to address ongoing performance and conduct issues. - 10% Reviews financial reports for the purpose of auditing inventory and processed transactions. - 10% Approves time off requests to ensure adequate staffing. Monitors and tracks daily time and attendance to include breaks and lunches. - 10% Knowledge, Skills and Abilities Strong supervisory skills. Strong customer service skills with an expertise on de-escalations and negotiations. Excellent communication (written and verbal) and interpersonal skills. Working knowledge of personal computers and related software including Microsoft Office. Ability to make sound decisions based on client's policies and procedures with minimal assistance. Ability to work in a team environment and be open to change. Ability to maintain confidentiality. Knowledge of the State statute and requirements for toll violation and collection processes. Ability to have a proactive approach and prioritize tasks using effective time management skills. Must possess keyboarding skills of 35 wpm. Work Environment Locations are physically comfortable within an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Travel to and from different worksites may be required which may expose the individual to less than optimal weather conditions. Physical Demands The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Position Type and Typical Hours of Work This is a full time position. Days of work and hours may vary based on business needs of the department and shift to include days, evenings, nights, and weekends. Required Education / Experience • High School diploma or G.E.D. equivalent required from accredited institution. • Minimum four years of experience in customer service and/or call-center environment. • Minimum three (3) years' previous relevant leadership or supervisory experience required. Other Duties This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time

Maintenance Customer Service Manager - Galveston National Laboratory (GNL) - (2506254) Description Minimum Qualifications:Bachelor's degree in a related field and five years of related experience. (An equivalent combination of education and experience relevant to the role may be considered for this position.)***Must also have the ability to obtain Department of Justice Security Risk Assessment (SRA) approval within 6 months. Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participation in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP within two years after their hire date. Preferred Qualifications:Five years of experience in managing staff or contractors.Experience with BAS software, drafting software, and/or electronic document management and utilization.High containment laboratory knowledge and experience Working knowledge of Building Automation Systems, Desigo software Certified Healthcare Constructor Certification.Certified Healthcare Facilities Manager Certification. Job Summary:Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman-level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects, from minor renovation/repairs in a business office to major construction of new healthcare, research, and/or academic/business facilities. Job Duties:Provides high-level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus.Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities. Completes and presents staff performance appraisals.Supports departmental goals to increase UTMB customer and employee satisfaction.Aligns staff with workloads and schedules, which includes scheduled time off and maintaining an acceptable/ available workforce.Collaborate with other Maintenance Customer Service Managers to optimize project scheduling and prioritization between areas.Develops close working relationships with strategic customers and partners.Determines and recommends the most efficient and effective methods of making repairs.Provides technical expertise and leadership for the maintenance and repair of critical equipment in research, healthcare, academic, and administrative facilities at UTMB.Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades to systems.Monitors the collection of and reviews equipment Preventive Maintenance reports and other pertinent data. Ensures that assigned Preventive Maintenance procedures are properly followed.Perform detailed inspections of operating equipment, personnel activities, and plant facilities as necessary. Identifies and addresses deficiencies in a timely manner.Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blueprints.Provides leadership to ensure employees comply with UTMB's high standards of workmanship and safety.Inform appropriate personnel of unusual conditions, problems, or deficiencies Provides guidance and training to emerging leaders.Provides feedback to maintenance staff regarding performance issues and maintains appropriate performance documentation.Mentors and provide guidance for maintenance staff.Provides mediation and conflict resolution for work groups and administers disciplinary action as necessary.Serves as primary contact for the maintenance and repair of all facilities on campus and some off-campus sites.Responsible for posting vacancy information, conducting employment interviews, and conducting departmental orientation of new hires.Arranges for the procurement of materials and services by the proper methods.Attend staff and safety training meetings, plant operation, maintenance, and other training courses as required. Trains personnel on operation and maintenance procedures.Follows and supports the SOPs and shift procedures established by the maintenance and utility departments.Oversees work area assignments to ensure schedules and budgets are met.Develops, manages, and monitors maintenance performance contracts, maintenance budgets, and purchase service contracts.Prepare technical specifications for equipment repairs and replacement contracts.Ensures maintenance programs are effectively integrated with Facilities Development, Planning, Environmental Health and Safety, Police, and other external UTMB departments.Participates in major capital project design, technical support, schedule planning, and final site inspections. Aids in the success of major capital projects from conception to completion.Monitors and provides information to support any institutional accreditation relating to maintenance. Includes, but is not limited to JCAHO, AAALAC, etc.Benchmarks with others to develop “best practice” energy management programs.Analyzes building and equipment conditions and identifies deferred maintenance projects and scope. Provides project management support.Provides detailed estimates and maintains cost control of major deferred maintenance projects.Help maintain and update the Facilities Renewal Resource Model (FRRM) database for the campus that reports to the University's governing body.Provides current contact information and actively participates in the Property Services leadership contact lists for nights, weekends, and holiday emergencies. Contact other leaders or maintenance technicians for response to emergencies as needed. Response may include resolution of issues by telephone and may require reporting to campus after normal work hours.Responds to calls and actively participates in support of Capital Projects, working after normal hours as needed. May require presence on campus during project work to ensure continuity of efforts and other leadership support.Participates in disaster/hurricane preparedness, i.e., E1a (On campus ride out team) or E1b (Return to campus recovery team).Handles and maintains confidential documents and information.Identifies and adheres to the appropriate internal controls and reporting structure for the processes and provides mechanisms to monitor and enforce compliance.Performs related duties as required. Working Environment/Equipment/Location of Position: Hospital (including a prison hospital), clinical, laboratory, academic, and/or office environments. May be exposed to such occupational hazards as communicable diseases and harmful chemicals. Some exposure to weather and physical hazards. Exposure to mechanical and electrical hazards, and may be required to work in high locations or crawlspaces.Exposure to areas under construction.Usual working conditions are found in craft shops and mechanical rooms.Exposure to adverse weather conditions or temperature extremes.Exposure to electrical/mechanical hazards.Proper safety and precautions must be closely observed when operating and repairing specialized equipment and systems.Climb ladders and stairways and work on building rooftops at high elevations.Work in confined spaces such as ceilings, under-floor crawlspaces, and manholes.May be required to work extended hours or rotating shifts.BSL3, BSL3E, and BSL4 bio-containment level laboratories.Stand Office Equipment. Other: Specific job requirements or physical location of some positions allocated to this classification may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code. The successful candidate may be required to pass a Department of Justice security clearance. Salary Range:Actual salary commensurate with experience. Qualifications Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Primary Location: United States-Texas-GalvestonWork Locations: 0610 - GNL Bldg 301 University Blvd. GNL Building, rm 6.200 Galveston 77555-0610Job: Engineering, Crafts, Trades & LaborOrganization: UTMB Health: RegularShift: StandardEmployee Status: ManagerJob Level: Day ShiftJob Posting: Nov 11, 2025, 9:43:44 PM

Job Details Houston, TX Full Time $18.00 Hourly Day SalesDescription We are seeking a detail-oriented Customer Retention Specialist. This position is responsible for researching account activity, resolving past due balances, and maintaining strong relationships with our customers. The ideal candidate will act as the first point of contact for clients with billing concerns or those considering cancellation of services. In addition to account management, this position will also coordinate with field representatives on retention and cancellation efforts, serving as the main point of contact for all cancellation requests. The representative will assign and route tasks within the department to ensure timely completion and proper follow-up on customer service and retention matters. Key Responsibilities - Collections Contact customers via phone and email regarding past due balances; identify reasons for delinquency and arrange payment or correct errors. Handle 80-100 outbound and inbound calls daily. Negotiate and monitor payment plans according to company policy. Research and resolve collection disputes professionally and efficiently. Maintain accurate records and detailed notes for all delinquent accounts. Manage bankruptcy accounts in compliance with procedures. Process and resolve returned (NSF) transactions. Prepare and file legal documents and attend court proceedings when required. Key Responsibilities - Retention Communicate with customers at risk of canceling services or those who have requested cancellation. Address and resolve customer complaints to improve satisfaction and prevent cancellations. Serve as the primary contact for all cancellations, coordinating efforts with field representatives and routing assignments to ensure smooth completion of all related tasks. Manage the service termination process, including cancellations and container removals, after approvals. Process and manage service agreement renewals and modifications. Gather and report customer insights to the service team. Stay current on industry trends, competitor activity, and potential business opportunities. Build positive, trust-based relationships with customers to support retention goals. Qualifications Required Qualifications Bilingual (English/Spanish) - fluent in both written and verbal communication. Excellent communication, time management, and organizational skills. Strong leadership and coordination abilities; capable of directing team tasks and follow-ups. Self-motivated team player with strong attention to detail. Proficient in Microsoft Excel and Word. Knowledge of standard collections practices and financial procedures. Ability to perform effectively in a fast-paced, high-volume environment. Education and Experience Required: High school diploma or equivalent; minimum 5 years of experience in collections. Preferred: Experience in a high-volume call center, commercial or business-to-business collections, or customer service environment.

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child's rights and well-being are protected throughout their journey to safety. Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children. Position Summary KIND seeks a Psychosocial Services Supervisor to manage daily social services operations of 2-3 field offices to include in-house programming, data management, reflective supervision, subject matter expertise and training on trauma-informed and client centered interventions, and crisis responses. The incumbent will also oversee specific program areas and support the national Psychosocial Services team with other essential management duties, including fostering a culture of wellness, supervising MSW interns and leveraging community resources. The Psychosocial Services Supervisor will staff a small caseload of critical cases and provide clinical consultation for the legal teams.Essential Functions Staffs a small caseload of critical referrals in office where the supervisor is located. Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.). Ensures Social Services Coordinators (SSCs) adhere to policies and procedures. Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices. Develops a framework for new supervision structure to support implementation across other offices. Provides therapeutic support and crisis management with the legal team. Coordinates Crisis Planning and protocols as part of the agency-wide implementation. Supervises MSW interns housed in field office where supervisor is located. Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming. Completes reports to meet both internal and external program requirements in a timely manner. KIND will evaluate proven local practices and institutionalize and share them across all of KIND's offices. Develops a consistent, high-quality approach to supervision, and expansion of in-house programming. Supports assigned offices' therapeutic programming and specific initiatives around client support. Qualifications and Requirements Master's degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC). Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking). Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location). Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations. Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation. Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution. Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors. Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment. Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships. Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports. Ability to handle tech-related responsibilities including management of digital calendars and video conferencing. Experience working with multidisciplinary or interdisciplinary teams. Ability to travel as assigned. Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND's team and have in-person meetings with clients. Excellent written and oral communication skills in English. Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities. Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate. Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment. Committed to practicing and supporting wellbeing and a work-home life balance. Experience working and communicating in a remote environment preferred but not required. Our Benefits - Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision. - Pre-tax flexible spending account (FSA) for both medical and dependent care. - Pre-tax transit and parking spending account. - Employer-paid life insurance and accidental death and dismemberment insurance. - Employer-paid short and long-term disability insurance. For a complete list of benefits, please click here. Our Focus on Wellness KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. For more information regarding our Wellness initiatives please visit this link. Application Instructions To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter. Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: **************************************************************** . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

A leading distributor is seeking a Customer Service Representative to support supply chain operations and ensure seamless product distribution to clients. The ideal candidate is a proactive and detail-oriented communicator with a strong grasp of logistics and customer support. Communicating effectively, the new team member will strengthen vendor and customer relationships by managing order flow and resolving issues while ensuring timely coordination between sales, warehousing, and invoicing functions. Salary + Additional Benefits: $70,000-$75,000 + Bonus PTO & 10 Holidays Medical, Dental, Vision Location: Spring, TX Type of Position: Direct Hire Responsibilities: Provide high-level customer service while aligning with broader organizational goals. Build and maintain strong relationships with internal teams, external partners, and service providers to support business continuity and growth. Coordinate end-to-end order fulfillment, ensuring seamless collaboration across supply chain partners and logistics providers. Serve as a reliable and collaborative team member-flexible in multitasking, cross-training, and supporting colleagues as needed to drive overall team success. Offer proactive operational and logistical support to the commercial/sales function. Identify and implement process improvements that elevate service quality, optimize costs, and expand revenue opportunities. Maintain effective communication and coordination with customers, vendors, logistics facilities, and other stakeholders to ensure accuracy and efficiency in order execution. Manage customer accounts to ensure satisfaction across products, delivery, and service touchpoints. Coordinate inbound and outbound logistics using various transportation methods. Oversee third-party logistics providers and carriers to meet service requirements. Assist with product forecasting and support sales team planning efforts. Contribute to continuous improvement efforts focused on operational efficiency and customer experience. Collaborate with marketing, sales, and leadership on projects related to service strategy, customer insights, and communication initiatives. Process orders in the enterprise resource planning (ERP) system and prepare logistics for fulfillment. Select appropriate transportation providers based on cost, equipment needs, and availability. Leverage available systems for freight scheduling where applicable. Confirm inventory availability with suppliers and production partners to support timely deliveries. Maintain accurate pricing and cost data in internal systems, in coordination with pricing and finance teams. Gather delivery data such as weights and analysis for accurate invoicing and documentation. Assist with verification of freight and vendor invoices; resolve discrepancies as needed. Partner with accounts receivable to resolve customer billing issues and ensure timely payment. Submit documentation for adjustments such as credits, debits, or invoice corrections, as required. Provide cross-functional backup within the customer service team and participate in training to support team flexibility. Complete additional duties and special projects as assigned by leadership. Requirements: College degree strongly preferred Minimum of 5 years of experience in one or more of the following areas: customer service, logistics, transportation, warehousing, distribution, inventory or materials management, import/export operations, international logistics, production planning, rail operations, or overall supply chain coordination Familiarity with enterprise resource planning (ERP) systems; experience with modern ERP platforms is a plus Strong interpersonal skills with a professional demeanor Excellent verbal and written communication skills in English Confident and clear communicator, capable of engaging effectively in both one-on-one and small group settings with internal teams and external partners Highly organized with strong attention to detail and accuracy Proficient in Microsoft Office applications, especially Excel for data analysis, and skilled in using tools such as Outlook and Word for professional communication and documentation Ability to effectively manage and prioritize tasks in a fast-paced environment