Customer service supervisor jobs in West Hartford, CT - 1,311 jobs

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We currently are seeking an energetic, highly organized, passionate Customer Service Representative to provide assistance to the sales team to ensure customer satisfaction. Why Work with Us: Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities) Highly creative environment with ongoing training and development offered Medical Insurance 401k Plan Participation Small company environment so you can have a significant impact and real opportunities for growth Discounted merchandise and more! The Position: The Customer Service Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the Customer Service Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end. About You: Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure You are highly organized and have an eye for accuracy Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams Establishing and maintaining relationships with clients comes naturally to you You are a self-starter who takes initiative to seek answers under firm deadlines You are punctual and willing to work so that critical items are completed for the day Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about Victor Advertising Services at https://www.victoradvertising.com/. 360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.

This organization has been active since 1988 in the field of advanced microwave sample preparation. They are looking to add a Service Manager to their team. With over thirty patents and more than 20, 000 instruments installed worldwide covering large Service Manager, Manager, Field Service, Microwave, Retail, Staffing

Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians Shift: 8 hour daytime shift, full-time Availability: General wor Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Construction

JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: The Customer Consultant is expected to assist customers over the telephone in a professional and courteous manner, and adhere to the service standards set by the Customer Service Center. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days. ESSENTIAL FUNCTIONS: Accurately, efficiently and professionally answer customer inquiries via the telephone. Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary. Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc. Provides banking solutions to enhance and create lasting customer relationships. Customer Service: Provides courteous, efficient, personalized service and satisfactory problem resolution to each customer in accordance with customer service standards. Ability to handle complex situations and demonstrate de-escalating skills when dealing with irate or emotional customers. Compliance: Adheres to banks policies and procedures. Technical: Efficiently utilizes computer systems including Outlook, Microsoft, Insight, and internal intranet platform. MINIMUM REQUIREMENTS: At least two years of tele-services/customer service experience is preferred. Familiarity with Bank products, services, and regulations, in particular CRA and other Fair Lending laws normally acquired through one to two years of banking experience and training preferred PHYSICAL REQUIREMENTS: General Office Equipment Keyboard Dexterity Lifting/carrying up to 25 lbs. Use of general office equipment Ability to travel COMPLIANCE Acts affirmatively in all activities under his/her control in conformance with the Bank's Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank's goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status. Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job DescriptionSalary: Based on Experience Join Our Team as an AssistantCustomer ServiceSupervisorat The Aero ALL-GAS Company! Department:Customer Service Reports To:General Manager and Sales Director Employment Type:Full-Time Company:The Aero ALL-GAS Company Welcome to ALL-GAS! At ALL-GAS, were passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and were excited to invite a friendly, organized, and enthusiastic AssistantCustomer ServiceSupervisor to join us on this journey! Position Summary We areseekinga motivated and detail-oriented AssistantCustomer ServiceSupervisorto support daily customer service operations and help lead a high-performing team. This roleassistsmanagementin overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset. Key Responsibilities Supportmanagementin supervising and mentoring customer service staff Assistwith scheduling, training, and performance coaching Handle escalated customer inquiries and resolve issues promptly and professionally Monitor service quality, response times, and customer satisfaction metrics Help implement and enforce company policies and procedures Collaborate with other departments to ensure seamless customer experiences Assistwith reporting, documentation, and process improvements Who Were Looking For Wed love to meet someone whos excited to jump in and make a difference! Heres what were hoping you bring: Qualifications Required - High School Diploma or GED 2+ years of experience in customer service, with at least 1 year in a supervisory or lead role preferred Strong leadership and interpersonal skills Excellent written and verbal communication abilities Proven ability to handledifficult situationscalmly and effectively Proficiencywith customer service software, CRM systems, and Microsoft Office Highly organized with strong attention to detail Preferred Skills Experience in training and onboarding staff Ability to analyze customer feedback and service metrics Conflict resolution and problem-solving skills Adaptability in a fast-paced environment Why Youll Love Working With Us A competitive salary that reflects your skills and experience. Great benefits, including health, dental, and vision insurance. A 401(k) plan with company matching to help you plan for the future. Generous paid time off and holidays to recharge. Plenty of opportunities to grow and learn with us! Ready to Join Us? Click "Apply for This Job" ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.

Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts Developed team-level KPIs to drive towards a high-performing team of CS professionals Deep understanding enterprise software/SaaS market Preferred experience within the not-for-profit and public sector including school board administration and local community government Proven track record of meeting or exceeding retention, expansion and client satisfaction targets Location in New York, Washington D.C. or Vancouver is desirable Skills: Develop and execute on CS strategy to drive client retention, satisfaction and product engagement Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. Strategic thinker with hands-on experience building segmentation and engagement models. Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. Able to operate at both strategic and tactical levels; comfortable with ambiguity. Skilled in executive-level communication, customer engagement, and cross-functional influence. Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: Experience leading geographically distributed, multi-layered, high performing teams. Experience leading a team of 20+ and managing at least 4 people leaders Track record of hiring A players in all levels of former organizations Expertise in change management, team design, and organizational scaling. Ability to influence internal stakeholders and align teams around customer outcomes. Passionate about developing leaders and reinforcing a high-trust, high-performance culture. Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000 - $189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Benefits: Bonus based on performance Free uniforms Opportunity for advancement Profit sharing Training & development *If you have RETAIL SALES EXPERIENCE please apply! This is a great fit for anyone with retail experience. About the Role: Two Maids - West Hartford is looking for a Part Time Office Sales Manager! Join the award winning residental cleaning company. In this exciting role, you'll drive sales and enhance customer relationships while contributing to a vibrant work environment. Schedule: IN OFFICE: Monday - Friday, 8:15 AM - 12:15 PM +(20 hours per week) Location: 241 Park Rd, West Hartford, CT Compensation: $17.00 per hour + Profit Share Includes: Uniform shirt, clean private office, parking Office Management & Administration Office Opening: Ensure the office is open and operational by 8:15 AM. Phone Management: Professionally answer incoming calls serving as the professional first impression for Two Maids. Monthly Supply Management: Monitor, order, and organize all necessary office and cleaning supplies Client Services & Sales Lead Outreach: Proactively call and follow up with warm leads (inquiries, referrals, past clients) to introduce and sell the value of Two Maids' cleaning services. Sales: Articulate the benefits of our various cleaning packages, provide quotes, and close sales with professionalism and enthusiasm. Scheduling: Efficiently schedule and coordinate all cleaning appointments for our field team, ensuring optimal routing and client satisfaction. Customer Relations: Maintain a positive, long-term relationship with new and existing Two Maids clients. Requirements: At least 1 year of Customer Service & Sales Experience. Employee Management experience. Positive attitude and a passion for customer service. Ability to work independently. Proficiency in CRM software and Microsoft Office Suite. Car and clean driving record. Complete a Background Check We look forward to hearing from you! - TWO MAIDS *Proud to be female owned and operated. Equal Opportunity Employer. Compensation: $17.00 per hour Powered by Caring At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone's role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.

Job DescriptionBenefits: Bonus based on performance Free uniforms Opportunity for advancement Profit sharing Training & development *If you have RETAIL SALES EXPERIENCE please apply! This is a great fit for anyone with retail experience. About the Role: Two Maids - West Hartford is looking for a Part Time Office Sales Manager! Join the award winning residental cleaning company. In this exciting role, you'll drive sales and enhance customer relationships while contributing to a vibrant work environment. Schedule: IN OFFICE: Monday - Friday, 8:15 AM 12:15 PM +(20 hours per week) Location: 241 Park Rd, West Hartford, CT Compensation: $17.00 per hour + Profit Share Includes: Uniform shirt, clean private office, parking Office Management & Administration Office Opening: Ensure the office is open and operational by 8:15 AM. Phone Management: Professionally answer incoming calls serving as the professional first impression for Two Maids. Monthly Supply Management: Monitor, order, and organize all necessary office and cleaning supplies Client Services & Sales Lead Outreach: Proactively call and follow up with warm leads (inquiries, referrals, past clients) to introduce and sell the value of Two Maids' cleaning services. Sales: Articulate the benefits of our various cleaning packages, provide quotes, and close sales with professionalism and enthusiasm. Scheduling: Efficiently schedule and coordinate all cleaning appointments for our field team, ensuring optimal routing and client satisfaction. Customer Relations: Maintain a positive, long-term relationship with new and existing Two Maids clients. Requirements: At least 1 year of Customer Service & Sales Experience. Employee Management experience. Positive attitude and a passion for customer service. Ability to work independently. Proficiency in CRM software and Microsoft Office Suite. Car and clean driving record. Complete a Background Check We look forward to hearing from you! - TWO MAIDS *Proud to be female owned and operated. Equal Opportunity Employer.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Benefits: 401(k) Bonus based on performance Company car Competitive salary Health insurance Paid time off Signing bonus Training & development 🚨 Now Hiring: Supervisor of Clinical Services - Home Health Care 🚨📍 Based in Waterford, Connecticut | $100K+ Bonus + Benefits | $10,000 Sign-On Bonus! Are you a clinical leader ready to make a real impact in the lives of patients and the professionals who care for them? We are searching for a Supervisor of Clinical Services to join our growing home health care team in Connecticut!As a key member of our leadership team, you'll play a critical role in driving high-quality patient care, supporting exceptional field based clinicians, and ensuring regulatory compliance in accordance with Connecticut Department of Public Health (DPH) standards. Why You'll Love Working With Us: ✅ $100,000+ Base Salary ✅ Performance Bonus Opportunities ✅ $10,000 Sign-On Bonus ✅ Company Vehicle + Mobile Phone Provided ✅ Supportive Leadership + Growth Pathways What You'll Do: Oversee and support clinical staff in the delivery of home health care services across a defined service area Ensure compliance with CT DPH regulations and clinical best practices Lead case conferences, quality improvement initiatives, and documentation review Collaborate with interdisciplinary teams to maintain high standards of patient care Serve as a mentor and resource for field staff, providing hands-on guidance and support Participate in the recruitment, training, and retention of top clinical talent Act as a liaison between clinical operations and executive leadership Who You Are: ✔ A Registered Nurse (RN) licensed in Connecticut ✔ A minimum of 2 years of clinical experience in home health care ✔ At least 1 year of supervisory/management experience in a home health setting ✔ A passionate leader with strong organizational and communication skills ✔ A driver of quality, compliance, and compassionate care About Us: We are a values-based home health care provider dedicated to clinical excellence, compassionate service, and innovation. With a footprint across multiple states, we empower our teams with the resources they need to succeed-and the autonomy to make a difference. Ready to Lead With Purpose? Apply today and step into a role that offers growth, impact, and unmatched support. Let's elevate home care together.📩 Apply now or email your resume to ************************* Compensation: $100,000.00 per year This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Connecticut Association for Healthcare at Home.

About Bell and Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients. Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry. Position Title: District Service Supervisor Location: New England Area Job Summary: The District Service Supervisor proactively manages a subset of a district including people management and operational oversight. They are responsible and accountable for managing a team of technicians to ensure maximum performance, engagement, and operational compliance. The independently resolve customer problems and ensure optimized resourcing to manage cost and SLA performance. They also drive special projects as needed to support the district, region, or overall service organization strategy and performance. Job Responsibilities: Ensure operational SLA compliance with assigned customers and technicians and direct tactical actions related to customers and monitor metrics on response time, down time, time between calls, and time to repair products. Evaluate data and make recommendations for improvements to better serve the customer. Serve as an escalation point for customer concerns. Manage an assigned team of technician through responsible recruiting, training, motivating, coaching and counseling. Work with district management team to determine the training needs for the district and ensure that programs are delivered to increase their skill base and technical proficiency. Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling. Realign resources as needed to ensure customer satisfaction. Resolve any customer issues or complaints. Be responsible for operational performance of the team, including adherence to customer Service-Level Agreements (SLAs) and revenue recognition practices. Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance. Develop strategies and action plans to address deficiencies and improve efficiency and productivity. Support District growth requirements as needed under the direction of a District Service Manager or other service leader. Work with District Service Manager (DSM) to monitor operational metrics, completion of projects, and call closure. Oversee safety compliance of team and care for company property. Contribute to team efforts by accomplishing related results in a cooperative and supportive manner. Maintains availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals. Other duties as required. Supervisory Responsibilities: Will manage a portion of the technicians in a service district and be accountable for the performance, engagement, and compliance with company and department process and policy. May manage certain assigned projects and initiatives in the district, region, or national level Competencies (Skills, Knowledge and Abilities): Requires understanding of computer program functionality and software troubleshooting skills. Strong interpersonal/customer relation skills. Ability to effectively resolve conflict internally and externally. Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment. Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives. Strong analytical, problem-solving, quantitative, and time management skills. Ability to communicate effectively both orally and in writing. Ability to understand, remember and follow verbal and written instructions. Ability to work as an integral part of a team. Ability to read and understand written procedures and diagrams for assembly and test. Ability to develop and implement solutions to assembly problem. Ability to maintain regular attendance and be punctual. Education and Experience: High School degree or equivalent. Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience. 5+ years of field experience strongly preferred. Associate degree preferred. 1+ year of supervisory experience including accountability for employee performance preferred. Travel: This position requires regular travel in the United States and Canada. Physical and Mental Requirements: Mental/Cognitive Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal. Ability to work with others and manage emotions. Physical Requires sitting and walking. Requires using hands to feel, reaching with hands and arms. Requires standing, talking and hearing. Requires close, distant, color, and peripheral vision; depth perception. Work is usually performed in a controlled office, manufacturing or retail environment; noise within acceptable safety levels; work is sometimes performed in cramped areas; heights up to sixteen (16) feet; paper dust prevalent; exposure to with cleaners and solvents used to clean machines. Requires lifting of up to fifty (50) pounds. Ability to travel regularly to visit customers and meet with employees and conduct occasional out of district travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice. JOB SUMMARY: Under the direction of the department manager, the Supervisor Pre-Registration and Financial Clearance Supervisor provides oversight of the Financial Clearance and Pre-Registration teams. The supervisor will oversee pre-registration, benefit verification, authorizations, reconciliations, quality review and training. They will work with revenue cycle teams, hospital departments, practices, and providers to support team effectiveness. ESSENTIAL JOB FUNCTIONS: Handle authorization process and obtain pre-certification approvals prior to service. Submit pre-authorization requests and follow up with payers to ensure timely approvals Maintain accurate records and reports of pre-certification requests, approvals, and denials Assist with assignment of worklists and submit authorization information according to payer requirements Follow up on authorization requests and coordinate with practices and departments according to established policies Collaborate with revenue cycle leadership and participate in monthly meetings to review payment and denial trends Coordinate with provider practices and hospital departments to ensure timely scheduling of patient procedures Act as escalation point for patient and insurance inquiries and Assist other pre-service departments with tasks including estimates and admission notifications when required Perform post service reconciliations and denial follow up tasks Oversee team performance using reconciliations and audit checks Adhere to applicable policies and procedures, including HIPAA compliance, and state and federal regulations Other duties as assigned Qualifications KNOWLEDGE / SKILLS / ABILITIES: Ability to ensure quality and integrity of assigned team tasks and meet given productivity standards Possess a patient-centric approach to answer questions and provide information in a professional manner Demonstrate leadership, teamwork, cooperation and collaboration within and outside the team Skill in effective oral, written, and interpersonal communication Skill in problem-solving in a variety of settings and translation of data into actionable steps Ability to read, understand, interpret, and analyze payer requirements Ability to work independently, take initiative, and manage multiple projects in a timely manner Possess leadership skills including quality audits, task assignments, and training efforts Excellent customer service and communication as well as interpersonal, organizational and analytical skills Demonstrate initiative and ability to multi-task while working independently Strong organizational skills and systems aptitude REQUIRED EDUCATION / EXPERIENCE: A Bachelors degree and a minimum of (2) year of revenue cycle experience or Associates degree and a minimum of (3) years of patient access, financial clearance or financial counselor experience or High School Diploma and a minimum of (5) years of patient access, financial clearance or financial counselor experience Prior leadership experience including team oversight, performing independent projects, or training activities Experience with payer portals and requirements preferred Familiarity with medical and insurance terminology Knowledge of payer contracts, regulations and guidelines as well as State and Federal laws relating to billing, collections, and patient access procedures Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. Job purpose This position is onsite in New Haven, CT The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance. Duties and responsibilities Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to: * Foster a culture of accountability, performance excellence, and continuous improvement. * Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team. * Implement scalable processes and training programs to support team development and efficiency. * Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire * Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling. * Hire onboard, and train new staff to support operational excellence and a strong team culture. * Conduct data-driven performance evaluations, capacity planning, and productivity goal setting * Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication. * Determine and implement operational strategies based on needs assessments and resource planning. * Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics. * Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency. * Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience. * Collaborate with other departments to reduce barriers to care and optimize patient access. * Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies. * Develop ongoing education and upskilling programs to support continuous improvement and employee engagement. * Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning. * Act as a subject matter expert and "super user" of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods. * Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements. * Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care. * Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy * Perform other duties as assigned to support the mission of FHCHC. Qualifications * Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Must have experience in a remote call center environment. * Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting required, and familiarity with federally qualified health centers (FQHCs)is highly preferred. * Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required. Direct Reports * Call Center Leads * Call Center Representatives * Call Center Appointment Specialists American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Ice Rink Supervisor position will report to the Ice Rink Director. The Ice Rink Supervisor will also supervise other non-supervisory part-time staff. This role will pay an hourly rate of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. Responsibilities Oversees all activity inside of the community ice rink Responsible for maintaining the highest level of ice quality for the Community Ice Rink and Mullins Center Arena ice surfaces, as required by the event schedule and facility guidelines, overseeing ice maintenance and maintaining ice making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. Understands and oversees all building operations to operate safely and with a high standard of care and customer service. Perform janitorial duties and ensures highest standard of cleanliness inside the building Perform regular daily/weekly/monthly/annual equipment maintenance: (Weekly blades changes, Bearing greasing, Tire Pressure Checks, Engine oil changes, Cleaning, etc. Understand the importance of preventative maintenance) Pro-actively performs repair and maintenance on projects requiring knowledge of use of tools Demonstrate knowledge in all building related materials, equipment, and procedures. Provides daily up-to-date reports to Ice Rink Director Provides training of other resurfacer operators, skate guards, scorekeepers, and rental room attendants in all aspects of their job descriptions. All other duties as assigned by Ice Rink Director or Mullins Center management. Qualifications Minimum Requirements: 2 years Ice Rink and Ice Maintenance related work Experience as a rink operator or ice technician strongly preferred, but will train the right candidate on ice resurfacer operation and ice maintenance. Certified Ice Technicians through the US Ice Rink Association are preferred. Cash register and cash handling experience a plus Must pass a thorough background check Possess a thorough knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered. Show a willingness to take on new challenges and go above and beyond. Be a self-starter; have ability to take directions; and be able to work in small and large groups to complete required task within time constraints and in a safe manner. Deal knowledgably, pleasantly and professionally with the general public Must be punctual and organized. Must be able to follow procedures. Ability to work without supervision Have a high school diploma, GED, or related trade school training; valid driver's license Be able to lift and carry equipment and supplies of up to 50 pounds on a regular basis. Willing to work a flexible schedule, work extra hours as needed; and work in varying weather conditions MUST have weekend availability Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.