Customer success manager jobs in Centreville, VA - 1,964 jobs

Title: Head of Customer Success Reporting to: Chief Revenue Officer can be based remotely in the US. ~30% Travel Required Company Revenue: ~$80M (targeting $250M growth trajectory) Customer Base: 125+ Health System Clients Opportunity We are seeking a results-driven and customer-obsessed Vice President of Customer Success to lead and scale our enterprise customer success organization. Reporting directly to the Chief Revenue Officer, this executive will be accountable for ensuring our clients realize maximum value from our precision care products and solutions-driving retention, expansion, advocacy, and measurable clinical and operational outcomes. As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives. Internal Application Deadline: Friday, December 5 Responsibilities Customer Success Strategy & Leadership Define and execute a comprehensive customer success strategy that drives retention, adoption, and expansion across the 125+ health system client base. Build and mentor a high-performing organization of account principals. Establish a clear operating rhythm and success framework that aligns customer lifecycle management with revenue growth objectives. Revenue & Retention Impact Drive net revenue retention (NRR) and gross retention (GRR) through proactive account management, executive engagement, and measurable customer outcomes. Collaborate closely with Sales, Marketing, and Product to identify upsell and cross-sell opportunities based on demonstrated customer ROI. Serve as a senior customer advocate, ensuring voice-of-customer feedback shapes roadmap priorities and service delivery. Operational Excellence Develop consistent metrics and dashboards to track customer health, usage, renewal, and NPS across the enterprise customer portfolio. Partner with the CRO, Product, and Implementation leaders to optimize customer onboarding, adoption, and renewal processes. Leverage AI-driven insights and automation to enhance the customer experience, proactively address risk, and surface new value opportunities. Create scalable playbooks for customer engagement across tiers-from high-touch strategic health systems to tech-enabled accounts. Cross-Functional Collaboration Partner with Product Management to translate customer insights into roadmap enhancements that increase adoption and stickiness. Work with Implementation teams to ensure smooth go-lives and rapid time-to-value for new deployments. Align with Finance to forecast renewals, model churn risk, and track renewal velocity. Requirements Required 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments. Proven track record of leading enterprise customer success teams at scale-driving retention and growth from $50M+ to $200M+ in ARR. Deep understanding of healthcare provider operations, health system buying cycles, and value realization frameworks. Data-driven mindset with experience implementing customer success platforms and KPIs that link directly to revenue performance. Executive presence and communication skills capable of influencing C-suite stakeholders in large health systems. Inspirational leadership style with the ability to build, coach, and retain high-performing teams. Preferred Experience in AI-enabled healthcare solutions or digital engagement platforms. Bachelor's degree required; MBA or advanced degree preferred. Experience integrating customer success with product-led growth or AI-first SaaS environments is highly desirable. Attributes of the Ideal Candidate Customer Evangelist: Passionate about measurable customer outcomes and advocacy. Builder & Operator: Skilled at designing and scaling teams, systems, and playbooks for rapid growth and cross-sell. Strategic Influencer: Able to balance enterprise relationship management with operational rigor. Analytical Leader: Driven by data, with a bias toward action and continuous improvement. Collaborative Partner: Works cross-functionally to align customer success with revenue acceleration. About GW RhythmX GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally. About SymphonyAI Group SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at *************** and follow SAIGroup on LinkedIn. Benefits When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $200,000- $250,000 in base salary plus performance based incentives tied to retention and NRR target . Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. #J-18808-Ljbffr

Washington, United States | Posted on 11/25/2025 Salary $163,900-$245,300 USD + Bonus + Equity City Washington State/Province District of Columbia Country United States Job Description: Forward Deployed Engagement Manager Location: Washington, DC (with approximately 50% travel to Europe and Asia) Salary: $163,900-$245,300 USD + Bonus + Equity About the job A leading technology company is at the forefront of the AI revolution, helping the U.S. government and allied partners unlock the potential of AI across national security missions. We're building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We're hiring an Engagement Manager (EM) to lead and coordinate delivery of agentic workflows who is eager to travel regularly to Europe, the Pacific, or the Middle East to be onsite with customers. As an EM on our public sector delivery team, you will support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness - and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Be forward deployed with customers to scope agentic workflow use cases that the engineering team will build and refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Must haves: An active TS/SCI clearance 3+ years of work experience succeeding in stakeholder management or customer-facing role A basic understanding of the ML operations process A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to travel 50% of the time to Europe, the Pacific, or the Middle East We have a diverse team with a variety of skill sets, many have: 10+ years of professional experience, often in a customer-facing technical program management role in industry or government. Prior experience at an API technology company and / or managing technical customers using an API Proficiency in Python, SQL or other programming languages Compensation and Benefits Compensation packages for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: Our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. #J-18808-Ljbffr

As Scale continues to build and develop its Policy and Government Relations function, we are looking for a Strategic Policy Manager to lead the cross functional strategy and alignment for this function. You will join a rapidly growing team with the opportunity to work at the cutting edge of AI, Tech, Defense Policy, and more. The successful candidate will have a history of successfully driving successful cross functional and internal strategic alignment around Policy outcomes and a solid ability to translate business objectives in Policy strategy to deliver wins. You will: Lead internal development of Scale's Government Relations and Policy Strategy Lead cross-functional coordination between Policy, Legal, Product, and Go-to-Market teams to align Scale's policy planning with business objectives and priorities. Partner with internal stakeholders to identify emerging policy risks and opportunities, translating complex developments into actionable strategies and recommendations. Work with leadership to shape policy positions and engagement priorities that advance Scale's mission and product roadmap. Manage internal policy initiatives including research, planning cycles, and stakeholder briefings which help drive clarity and accountability across teams. Develop and maintain a comprehensive policy calendar and roadmap that tracks key regulatory milestones, engagement opportunities, and government actions. Prepare executive materials such as policy briefings, memos, and talking points for leadership use in meetings, events, and public forums. Coordinate with external partners, trade associations, and consultants to ensure Scale's perspectives are represented and aligned with internal objectives. Support internal knowledge-sharing by synthesizing insights from policy trends, government actions, and industry movements into digestible updates and recommendations. Ideally you'd have: 4+ years experience of working for a Member of Congress, Lobby Firm, Company or Trade Association Experience successfully navigating internal processes, driving cross functional alignment amongst complex stakeholders and obtaining consensus in order to do so Excellent written and verbal communication skills A history of managing multiple works streams simultaneously Nice to haves: Experience working on complex technical topics and needing to translate them tangible Policy objectives Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$134,400-$168,000 USDPlease reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado is:$120,750-$151,200 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

The Commercial Relationship Manager IV - Government Contracting assumes the overall responsibility for developing credit and non-credit oriented relationships with middle market government contracting companies generally ranging in size from $20Million to $250Million in revenues. The Relationship Manager is responsible for marketing a range of products and services to medium and large commercial clients and services and originates most challenging and complex government contracting loans. Manages and develops a portfolio of complex government contracting relationships and ensures retention of total client assets, credit quality and net growth in relationships. The Relationship Manager will play a vital role in the growth and development of the commercial banking portfolio and market share. Primary focus will be to profile and sell/cross-sell commercial products to our existing client base, as well as prospects. The Relationship Manager will build deposits, loans, fee income and refer appropriate customers and prospects to business partners. Position Accountabilities Work closely with internal partners to facilitate the development of new business relationships as well as develop prospects through lead lists and Centers of Influence (COI). Responsible for retaining and expanding existing customer relationships positioning the bank as the bank of choice for government contractors. Develop and maintain a quality loan portfolio with an emphasis on companies with revenues between $20 - $200million, obtaining deposits and cross-selling other Bank products and services along with building strong customer relationships. Maximize bank profitability through appropriate pricing of new loan originations, fee income, and cross selling of all bank products & services, including deposits and Treasury Services products Monitor loan portfolio and maintain updated financial information. Expand existing knowledge base of commercial and other products and services, including loan policy, documentation, structuring and regulatory requirements. Ensure the portfolio administration and risk management of each client relationship is in compliance with established credit policy, procedure and business strategy as well as commercial and regulatory guidelines. Identify and successfully capitalize cross-sell opportunities and make appropriate referrals. Execute a call program to acquire, retain and expand customer relationships. Actively pursue desirable prospective short term and longer-term customers Maintain pipeline of existing relationships and new prospects. Collect and maintain financial information on borrowers and interact with customers to ensure that all banking needs are met. Assist in mentoring teammates, to include credit analysis, financial spreading and underwriting. Provide financial advice to customers and profitably sells appropriate products and services to those prospects and clients. Work with Treasury staff to solicit treasury services and deposit accounts. Prepare correspondence, commitment letters, and loan memorandums and associated documents as required. Ensure that own work is in compliance with applicable policies, procedures, laws, regulations and guidelines. Participate in organizations and projects to establish referral contacts and Centers of Influence (COI) within the community. Other Duties as Assigned Position Qualifications Bachelor's degree in business, economics, or finance preferred or equivalent banking experience. Minimum 5 years of commercial banking experience and a proven track record of generating deposit and fee income Possesses a strong background in business development, client management, sales, credit due diligence and analysis, strategic development, compliance, risk mitigation, financial modeling, and banking fundamentals. The salary range for this role is $140k-$247,298. Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit-sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Summary/Company: Sparks Group has partnered with a public services organization that recently secured a major contract to support disability services within public programs. This marks a new area of service for the organization, and we are seeking a Customer Care Manager with extensive knowledge of disability services and ADA compliance to help lead this important initiative. Due to this significant expansion in service offerings, the Customer Care Manager will be responsible for overseeing daily operations, maintaining high team standards, and ensuring exceptional customer satisfaction. If you have experience leading teams, possess strong communication skills, and can collaborate across all levels of an organization, we encourage you to apply! Responsibilities: Manage daily operations of a 24/7 contact center, ensuring efficiency, compliance, and high-quality service delivery, with a focus on supporting disability services. Lead and support staff through hiring, training, coaching, and performance management, ensuring team readiness to serve individuals with disabilities. Oversee scheduling operations, including managing fixed schedules, ASAP and future-dated reservations, and ensuring adequate coverage for disability-related service requests. Coordinate real-time dispatching of services, prioritizing timely and appropriate responses to both scheduled and urgent disability service needs. Monitor key performance indicators (e.g., call volume, response times, customer satisfaction) and adjust staffing and workflows to meet service goals and accessibility standards. Ensure full compliance with internal policies, ADA regulations, and other relevant disability service standards. Maintain accurate reporting and assist with budgeting, payroll, and reconciliation processes. Handle escalated customer and client issues, particularly those involving disability accommodations, ensuring timely and respectful resolution. Conduct quality assurance reviews and implement continuous improvement initiatives to enhance service delivery for individuals with disabilities. Oversee vendor relationships, including contract management and ensuring vendors meet accessibility and service expectations. Respond to emergencies and critical incidents, coordinating with internal teams and external partners to support individuals with disabilities effectively. Qualifications: Minimum of 5 years of experience in a contact center environment Proven track record of successfully managing a contact center Technical proficiency with scheduling software such as Trapeze, TransLoc, Via Mobility Solutions, or TripSpark Strong proven experience with disability services and ADA compliance Bachelor's degree preferred Ability to support a 24/7 operation, including during operational issues or emergencies Flexible availability to work varying shifts, including weekends

About the Business Development Team The Business Development Team at FiscalNote is the key touchpoint for our client-focused approach. Our mission is to help our clients identify challenges and provide innovative, data-driven, and practical solutions to better navigate risk, opportunity, and uncertainty. We leverage our platform of software and information-services products to empower people and organizations with the right information at the right time. FiscalNote's on the Business Development Team, both experienced and new professionals, gain opportunities for learning and professional development in a diverse and innovative culture, rooted in our company values and mission. About the Position As a manager, you understand our product in a soup-to-nuts fashion and can boil down the platform offering to truly match the audience they are speaking to. Internally you keep our machine oiled, understanding how to talk across departments and how to motivate, align, and drive the organization; to surpass goals and exceed expectations. The Sales Development Representatives need to understand the power of marketing and the value of solution selling to turn general market interest into real business opportunities for FiscalNote. You will be responsible for managing a team of inside Sales Development Managers & Representatives to achieve and exceed their call scheduling objectives. About You You are motivating, empathetic, and metrics-driven. A natural mentor, you provide clear expectations, fair assessments, and constructive feedback that drives performance. You excel at fostering ambitious SDRs into high-performing business development professionals and are energized by the challenge of turning leads-both hot and cold-into tangible revenue opportunities. The base salary range for the role is $125,000 - 140,000 per year. #LI-HR1 What to Expect in this Position Lead, motivate, and evaluate a team of 30 SDRs and Managers Design and implement individualized coaching plans to strengthen performance and drive excellence Track and report on KPIs including SDR activity, meetings booked, meetings held, and opportunities created Measure and improve MQL qualification and conversion rates Develop SDRs for future leadership opportunities and broader responsibilities Collaborate closely with Sales and Marketing teams, leveraging platforms such as Salesforce, SalesLoft, Marketo, and Gong Provide hands-on mentorship and consistent guidance to SDRs What Sets You Apart Bachelor's degree in Business or related field 5+ years of experience managing and coaching SDRs and Managers Strong expertise with Salesforce and marketing automation platforms (Marketo, Pardot, Eloqua, etc.) Proven experience in prospecting, cold calling, and direct selling (preferably software or services) Demonstrated success in consistently achieving or exceeding quotas and targets Experience partnering with marketing to drive demand-generation strategies Track record of developing and promoting talent Exceptional communication, writing, teamwork, and people management skills Strong background in mentoring and coaching high-performing teams Excited about this role, but don\'t meet 100% of the expected qualifications listed above? We\'d still love for you to apply! When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team at fiscalnote dot com, we\'ll be happy to connect! As part of FiscalNote\'s commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team at fiscalnote dot com to let us know the nature of your request. About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, We Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we're all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at ***************************************** FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit ********************* #J-18808-Ljbffr

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. We are building an elite team that plays a central role in our customer's success that embodies excellent customer service and sets the industry bar in relationship management and strategic program design. This role is an ideal opportunity for someone who enjoys creative project/program management, skilled relationship development, and demonstrates finesse in using technology to solve business challenges. This role sits at the heart of Medallia's partnerships with our clients and handle the day-to-day relationship with our customers and own ultimate accountability for successfully delivering value to clients through Medallia's suite of products and services. It's a big job that offers an incredible opportunity to drive value not only for Medallia, but also for the world-class companies we serve. Responsibilities Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customer's businesses goals, including driving product enhancements to data analyses Consult with customers on best practices in customer experience management Leverage the latest Medallia Experience Cloud's tools, features and functionality to your customer's needs Develop and manage project plans while driving the internal coordination and execution of tasks across teams Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite. Qualifications Minimum Qualifications BA/BS with evidence of technical education or equivalent technical experience required 5+ years of experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment. 3+ years experience in running implementations of enterprise applications (eg. CRM, ERP, HRMS) Able to travel up to 10% Preferred Qualifications Experience directly working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B (any industry), and/or Retail Advanced degree, PMP certification Medallia is committed to equal pay and transparency. The annual base salary range for this position is $101,000-$142,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applical status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at . For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Job ID 2025-13069 # of Openings 1 Category Communications Benefit Type Salaried High Fringe/Full-Time LMI is seeking a Sales Marketer to partner across the Marketing team, Sales Engineering team in the CTO, and customer-facing account teams to develop and deliver polished, consistent, and effective sales support materials. This role will balance quick-turn, opportunity-driven requests with the creation of repeatable playbooks, templates, and processes that strengthen LMI's platform sales and business development efforts. The ideal candidate has experience in marketing, plus sales enablement or business development, with a strong ability to translate technical inputs into compelling messaging, stories, and sales materials. They should be highly organized, skilled in writing and visual communication, and comfortable managing multiple deliverables in a fast-paced environment. They should be prepared to take ownership of project trajectories and deadlines, execute much of the work themselves, and manage many moving pieces at once-including balancing priorities and multiple stakeholders -requiring agility, adaptability, and a solutions-oriented mindset. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Sales Support Material Development Create and maintain a library of foundational sales support materials that can be tailored for opportunities, including: PowerPoint presentations, messaging and copy (pursuit-specific talking points, value props, customer language), video assets, leave-behind collateral (placemats, brochures, slicksheets), digital meeting resources (virtual briefing decks, interactive materials) Customize and deliver opportunity-specific materials for Sales Engineers and Product Owners with a 1-3 day turnaround. Ensure all outputs are consistent with the LMI brand and tailored to customer needs. Process & Playbook Development Develop repeatable playbooks, templates, and checklists for producing sales support materials efficiently. Manage and maintain avenues of communication with trusted vendors and contractors for design, print, video, and production support, delivered on-time, within budgets, and in fulfillment of requirements with high quality. Partner with teammates through the Marketing team to ensure alignment with positioning, campaigns, and comms plans. Collaboration & Stakeholder Engagement Work closely with Sales Engineers, Product Owners, and market stakeholders to capture technical inputs and turn them into audience-ready materials. Coordinate across Marketing, the Growth organization, and technical teams to ensure all sales materials meet requirements and deadlines. Performance Tracking & Continuous Improvement Track and report on production metrics, usage of materials, and stakeholder satisfaction. Monitor effectiveness of sales support materials in driving platform sales & opportunity success. Use feedback and data to improve templates, messaging, and processes over time. Qualifications Experience in marketing, as well as sales enablement or business development. Strong understanding of commercial sales and federal contracting, BD processes, and pursuit cycles. Excellent writing and editing skills; able to craft messaging that is clear, persuasive, and tailored to federal audiences. Proven ability to communicate complex technical subjects to non-technical audiences in a compelling manner. Proven ability to operate independently by identifying a course of action and driving a project end-to-end, from understanding requirements, to shaping strategy and executing deliverables. Proficiency with PowerPoint (required); experience with Adobe Creative Suite, Canva, or video editing tools a plus. Highly organized and detail-oriented, with strong project management skills. Comfortable balancing quick-turn requests with longer-term process-building. Strong communication and stakeholder engagement skills; ability to work across technical, business, and creative teams. Experience working with vendors and production partners for print, video, and design. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Sales Manager $126,178.00 - $162,565.00 The Office of the Chief Financial Officer (OCFO), whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Sales Manager responsible for planning, managing, and executing sales strategies to support the DC Lottery's revenue goals. This position is located in the Office of Lottery & Gaming (OLG). The incumbent oversees corporate account management, retailer recruitment, training programs, and trade marketing initiatives Duties include but are not limited to: Developing and implementing sales plans Analyzing sales data to identify trends and opportunities Coordinating promotional events Supervising Sales Coordinators Collaborating with internal teams and external partners to enhance retailer engagement MINIMUM QUALIFICATIONS: Five (5) years of progressive experience performing duties related to sales and retail sales principles and practices, including developing sales strategies, and creating new sales promotions and programs for new and existing products and retailers; experience coordinating marketing activities and point-of-sale (POS) logistics; and at least one (1) year of supervisory experience or providing guidance to lower-level staff. Strong written and oral communication skills are required. For initial review, please click the apply button or submit your resume to the Office of the Chief Financial Officer, Office of Human Resources, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024. To complete an application or for additional details related to this vacancy, please visit ************** and reference announcement number: 25-AD-DCLB-0002 The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview The Senior Customer Success Manager, Public Sector is a highly motivated and commercial minded individual that coordinates successful end-to-end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings. This will be Senior Customer Success Manager role that specifically engages with Public Sector agencies, accounts and partners. Key Responsibilities * Seamless project management through all phases of the customer relationship, including managing the users of Diligent's applications; the Board Directors and Corporate Executives. * Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent's products and services to then be passed to the Expansion Sales team. * Provide excellent customer experience for all accounts by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. * Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. * Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products. * Ability to successfully manage multiple clients and products in an organized and meticulous manner. * Act as liaison between multiple internal teams (services, sales operations, marketing, and sales). Required Experience/Skills * 5-7 years of Customer Success, Account Management or Post-Sales experience required. * Public Sector experience required. * Track record of over-achieving quota. * A passion for collaboration and a deep understanding of the technology involved in SaaS. * Excellent Project Management expertise and experience. * Outstanding communication skills, both written and verbal. * Strong Presentation skills and experience working with C-Level Executives and Directors. * Strong technical focus and detailed knowledge of Microsoft Office Applications. * Superb personal organizational skills to ensure all client commitments are met. * Customer focused. Able to deliver extremely high levels of customer satisfaction. * Able to perform well in the face of tight deadlines and tough technical and organizational challenges. * Commercial acumen - see and build on the potential for growth of clients. U.S pay range $100,000-$122,000 USD What Diligent Offers You * Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients * We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few * We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. * Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Job DescriptionDescription: Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. visit: ******************* As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills. Key Responsibilities Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities Gather customer feedback to drive product improvements and advocate for user needs internally Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience Find paths for success, helping them unlock the full potential of Work 365's features Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations Ensure contract adherence while supporting clients through renewals, expansions, and changes Support customer escalations, troubleshooting business and technical challenges efficiently Requirements: 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) Strong relationship management skills, with a customer-centric and empathetic approach Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders Excellent communication skills (written, verbal, and presentation) Data-driven mindset, able to use metrics and analysis to make strategic decisions Project management skills-capable of juggling multiple priorities in a fast-paced environment Experience with Microsoft Dynamics, Power Apps, or CSP programs Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

Full-time Description Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. visit: ******************* As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills. Key Responsibilities Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities Gather customer feedback to drive product improvements and advocate for user needs internally Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience Find paths for success, helping them unlock the full potential of Work 365's features Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations Ensure contract adherence while supporting clients through renewals, expansions, and changes Support customer escalations, troubleshooting business and technical challenges efficiently Requirements 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) Strong relationship management skills, with a customer-centric and empathetic approach Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders Excellent communication skills (written, verbal, and presentation) Data-driven mindset, able to use metrics and analysis to make strategic decisions Project management skills-capable of juggling multiple priorities in a fast-paced environment Experience with Microsoft Dynamics, Power Apps, or CSP programs Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

This is an onsite position, requiring you to be in the HQ office 3 days each week (Tuesday - Thursday), so at this time, we are only considering LOCAL CANDIDATES. Who is FranConnect? FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada. For more information on FranConnect, visit ******************** Why Join Us At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact. Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you're looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we'd love to have you on our team. About the Role The Digital Customer Success Manager (DCSM) is a critical member of our Customer Success organization supporting our Emerging Market customer segment, consisting of approximately 250 customers. This role focuses on delivering a best-in-class, digital-first customer experience through scaled engagement, proactive outreach, and data-driven guidance. You will work within a pooled CSM team, ensuring customers receive timely, value-driven guidance through digital channels, automation, in-app programs, and structured playbooks. Unlike traditional CSM roles, this position uses technology, analytics, and proactive workflows to support a large, diverse customer base at scale. Success in this role requires strong ownership, sharp critical thinking, and a highly proactive approach to identifying risks, driving adoption, and supporting customer growth. We are seeking someone who has done this work before and can help elevate our digital-first customer experience as we scale. Primary Responsibilities Scaled Digital Engagement & Customer Experience * Execute and continuously optimize digital-first, one-to-many engagement strategies (email nurtures, in-app guidance, webinars, automation) that ensure customers obtain maximum value from FranConnect. * Engage directly with customers via digital channels including email, in-app messaging, office hours, and group training webinars. * Leverage data and behavior-based triggers to proactively identify churn risks, low adoption, usage gaps, and opportunities for increased product adoption. * Own and optimize digital customer journeys to drive product usage, retention, and customer growth. * Use customer intel and analytics to refine playbooks and proactively deliver value at scale. * Collaborate cross-functionally to enhance the digital customer journey, digital communications, and product experience. Customer Management in a Pooled CSM Model * Serve as a trusted point of contact for the Emerging Market pooled portfolio, ensuring consistent, high-quality digital engagement across ~250 customers. * Conduct digital success reviews or value check-ins using scalable frameworks and templated content. * Support core performance goals across the portfolio, including NRR, GRR, product adoption, and NPS. * Monitor and respond to customer health indicators, usage changes, and customer inquiries via structured digital workflows. * Identify customer expansion opportunities and collaborate with Account Managers to route qualified upsell/cross-sell leads. * Maintain accurate customer information, activity logs, and customer health data across all systems. Proactive Risk & Opportunity Management * Monitor dashboards, usage data, and digital alerts to identify early risk indicators and intervene proactively. * Develop and refine digital interventions that address common patterns in customer behavior. * Identify opportunities to increase customer adoption, deepen product usage, and improve customer sentiment. * Route expansion opportunities as appropriate and collaborate with internal teams to ensure customer needs are met. Tools, Systems & Operational Excellence * Use FranConnect's CSM tech stack (ChurnZero and Salesforce) to manage workflows, track engagement, and drive automation. * Maintain accurate customer data, health scores, and activity logs in all systems of record. * Identify opportunities for automation, improved digital communications, and efficiency in scaled management motions. * Stay current on product updates and continuously improve your ability to guide customers through digital-first success motions. Requirements What You'll Need (Qualifications) * 3+ years of Customer Success experience in a SaaS environment, including 1+ year specifically in a digital/tech-touch or scaled CS role. * Proven experience supporting customers through digital-first motions and scaled engagement strategies. * Demonstrated ability to own outcomes, make proactive decisions, and apply critical thinking to complex customer challenges. * Strong ability to interpret and act on customer data, engagement metrics, and usage patterns. * Experience using customer success platforms (e.g., ChurnZero, Gainsight) and CRM tools (e.g., Salesforce, HubSpot). * Comfort delivering primarily digital engagement-including webinars, office hours, in-app messages, and automated campaigns. * Excellent written and verbal communication skills, with the ability to create compelling, scalable content for digital programs. * Strong organizational skills with the ability to manage competing priorities across a large customer base. * Bachelor's degree from a 4-year college or university preferred Key Competencies The Digital Customer Success Manager is expected to demonstrate excellence in the following core competencies: Customer Focus: Demonstrates a proactive commitment to understanding customer goals and delivering measurable value that drives their success. Communication: Communicates clearly, confidently, and proactively with customers and internal teams to drive alignment, action, and positive outcomes. Critical Thinking: Applies structured, proactive thinking to diagnose issues, propose solutions, and drive outcomes aligned to customer and business goals. Product Solutioning: Demonstrates deep product knowledge and continuously stays informed on new releases, enabling confident guidance and proactive adoption. Ownership: Exhibits full accountability for customer outcomes, managing tasks, timelines, risks, and growth opportunities with proactive execution.

As a Senior Customer Success Manager (Mid-Market), you will manage a portfolio of mid-sized customers, driving product adoption, retention, and growth. You'll serve as a trusted advisor-helping customers achieve measurable outcomes, optimize their use of the Unanet platform, and identify opportunities for value expansion. The ideal candidate is a proactive relationship builder with strong communication and consultative skills, capable of guiding customers through change and ensuring long-term success. What You'll Do Manage a portfolio of mid-market customers, building trusted relationships with key stakeholders and decision makers. Ensure customer satisfaction, retention, and growth by delivering ongoing value and outcomes aligned with customer goals. Lead regular customer check-ins, success reviews, and business discussions to assess adoption, identify risks, and surface expansion opportunities. Understand each customer's business model, processes, and goals to recommend best practices and product use cases that drive ROI. Partner cross-functionally with Sales, Support, Product, and Services teams to advocate for customer needs and deliver a seamless experience. Monitor customer health, proactively address issues, and develop success plans to ensure value realization and renewal. Drive adoption through training, enablement, and sharing of relevant product updates and features. Track account activities and maintain accurate records in Salesforce and Customer Success platforms. Collaborate with Account Executives and leadership to identify and pursue growth opportunities within your customer base. Provide exceptional service, timely responses, and follow-ups to build customer confidence and trust. Your First 90 Days First 30 Days: Learn Unanet's products, Customer Success framework, and internal processes. Build relationships with internal teams and begin onboarding into your customer portfolio. Within 60 Days: Engage directly with your customers, understand their goals, evaluate their adoption, and identify quick wins and early risks. Within 90 Days: Confidently lead customer conversations, present insights and recommendations, and develop success plans to support retention and growth across your accounts. Who You Are 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment. Proven track record managing a portfolio of mid-market accounts to drive adoption, retention, and expansion. Strong organizational and time management skills, able to manage multiple priorities across a diverse customer base. Experience engaging with customer stakeholders at various levels, including project leads, managers, directors, and C-Suite. Comfortable using Salesforce and Customer Success tools (e.g., ChurnZero, Gainsight). Collaborative team player with a proactive, customer-first mindset. Bachelor's degree preferred, or equivalent experience. Ability to travel up to 20-25%. Differentiators Excellent communication, relationship-building, and problem-solving skills Strong organizational and time management skills, able to manage multiple priorities across a diverse customer base Bachelor's degree preferred, or equivalent experience Our Values We are a Team: Employees, customers, and partners working together. We are Customer-Focused: Customers are the heart of everything we do. We are Driven: Seeking exceptional outcomes. We Own our Success: Every employee has a stake in our company. We do the right thing and have fun in the process. Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws. The salary range for this opportunity is $95,500 - $110,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit *************************************

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Vantor is seeking a Sr. Customer Success Manager (CSM) to drive post-sales success across our Air & Space programs. In this role, you will ensure customers realize the full value of Vantor's geospatial and imagery solutions by driving adoption, supporting mission outcomes, and serving as a trusted partner throughout the customer lifecycle. You will act as the primary advocate for Space Force customers within Vantor, partnering closely with Account Executives to support renewals and expansions while ensuring contractual commitments are met. This role offers the opportunity to deepen relationships with Space Force stakeholders, guide customers in maximizing the operational impact of Vantor's solutions, and proactively remove obstacles to success. Success in this role requires the ability to engage stakeholders at all levels, understand complex mission and technical challenges, and clearly articulate the value of Vantor's solutions. You will work cross-functionally with Product, Engineering, Marketing, and Support to ensure customer satisfaction, long-term adoption, and sustained program success. Responsibilities: Customer Relationship Management Establish and maintain strong, trusted relationships with Space Force customers and strategic partners Serve as the primary point of contact for customer communication, addressing inquiries and resolving concerns in a timely manner Develop a deep understanding of customer missions, objectives, and success criteria Act as the internal voice of the customer, advocating for customer needs across the organization Project & Program Management Develop and manage detailed project plans, schedules, and budgets for customer programs Monitor execution, proactively identifying risks, issues, and dependencies to ensure on-time and on-budget delivery Coordinate cross-functional teams to align resources and meet program milestones and objectives Adoption & Value Realization Drive product adoption and usage by aligning Vantor's solutions to customer mission needs Partner with Account Executives to identify expansion opportunities and support account growth Ensure customers fully realize the operational and strategic value of Vantor's geospatial and imagery solutions Quality Assurance & Performance Management Ensure all deliverables meet required quality, performance, and compliance standards for U.S. Government customers Define and track key performance indicators (KPIs) to measure program health and customer success Communicate performance against KPIs and implement continuous improvement initiatives Ensure contracted revenue is delivered and operational issues are resolved quickly by leveraging internal resources Government & Contract Compliance Maintain current knowledge of government regulations, contracting requirements, and compliance standards Ensure all project activities, deliverables, and documentation comply with applicable laws, regulations, and contract terms Maintain detailed knowledge of assigned contracts and deliverables, partnering with Sales and internal teams to meet commitments Problem Solving & Risk Mitigation Identify, escalate, and resolve issues that may impact customer satisfaction or program success Anticipate potential challenges and proactively develop mitigation strategies in collaboration with internal teams Minimum Requirements: Active Secret Clearance, with the ability to obtain TS/SCI Minimum of 5 years of experience in Customer Success or related roles supporting U.S. Government customers and strategic partners Strong knowledge of government contracting processes and regulatory environments Demonstrated project management experience, including use of project management tools Proven ability to drive product adoption and customer satisfaction in government or defense environments Excellent communication, presentation, and relationship-building skills Strategic mindset with experience creating and executing customer success plans Deep understanding of geospatial, imagery, and software solutions supporting defense missions Familiarity with U.S. Government procurement and acquisition processes Ability to travel to customer sites across the U.S. approximately 50% of the time Preferred Requirements: Active TS/SCI Clearance Applied experience with Geospatial Information Systems (GIS) and Remote Sensing technologies Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range. ● The pay for this position within Colorado is: $134,000.00 - $223,000.00 annually. ● The pay for this position within the Washington, DC metropolitan area is: $147,000.00 - $245,000.00 annually. For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: ****************************** Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions. The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. The date of posting can be found on Vantor's Career page at the top of each job posting. To apply, submit your application via Vantor's Career page. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description About Us: VisibleThread is a growing technology business that is expanding at a rapid rate. Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. Our solutions are Enterprise built and some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few. Our team: We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand. Our Customer Success Managers (CSMs) are the best in the business. They are curious, responsive, and empathetic partners to our customers. As a CSM, you will be the trusted advisor for a dedicated portfolio of accounts, acting as a self-starter who proactively guides them to see the immense value our products offer. This is a key role where you will own the post-sale relationship and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience in presenting software solutions and explaining business outcomes from the use of software. Candidates must be located in the DMV area. Typical Day-to-Day Responsibilities include: Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth implementation of our platform. Help them understand the features and functionalities, provide training and support, and facilitate successful adoption. Drive Strategic Value: Go beyond basic support to understand your customers' business goals, proactively identifying opportunities for them to maximize the value and ROI of our platform. Renewals and Upsells: Proactively identify opportunities for customer growth and expansion within your customer portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, demonstrating the value and ROI our products deliver. Provide accurate and timely information to the sales team regarding customer health, product usage, and potential upsell opportunities. Master and Teach: Become a product expert and confidently demonstrate how to leverage our solutions for their specific use cases. Customer Support: Address customer inquiries, issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as technical support and product development, to resolve complex customer problems and escalate issues when necessary. Provide clear and timely communication to customers regarding updates, resolutions, and workarounds. Requirements Recent Graduate: A bachelor's degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions. Ability to quickly grasp complex software systems and effectively communicate technical concepts to non-technical audiences. Customer-Focused Mindset: A genuine passion for delivering exceptional customer experiences. Proven ability to empathize with customers, understand their needs, and provide effective solutions. Strong relationship-building skills and a commitment to customer success. Communication Skills: Excellent verbal and written communication skills. Ability to articulate ideas clearly, actively listen to customers, and adapt communication style to different audiences. Proficiency in English is required; additional language skills are a plus. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions. Demonstrated ability to work independently, prioritize tasks, and manage multiple deadlines effectively. Adaptability and Agility: Thrives in a fast-paced, dynamic environment. Ability to quickly adapt to changes, learn new technologies, and navigate ambiguity. A proactive and self-motivated mindset with a willingness to take ownership and drive initiatives. Join our team and be part of an exciting journey, working with cutting-edge Benefits · A supportive place to work with incredible teams worldwide · Genuine career progression opportunities · Attractive remuneration package · 100% paid private medical insurance · Flexible working schedule · Monthly “all hands” and other team-building events

We're not just part of the tech industry-we're ahead of it. As one of the most exciting and innovative companies in the DC metro area, we are on a mission to reshape the future of software development. Based in Northern Virginia, Antithesis is a well-funded deep tech software company that has emerged from stealth after five years of groundbreaking development. Our suite of autonomous software reliability and testing products is creating a new product category and transforming how companies build software. Our journey began with a bold objective: to build what most engineers considered impossible. And we delivered. Our autonomous testing platform's debut captivated attention on the front page of Hacker News for three days straight, sparking conversation and controversy. Read it for yourself here: ********************************************* Today, as serious tech companies recognize the power of what Antithesis offers, the demand for our platform is growing exponentially. Our client list reads like a who's who of leading tech firms, and our growth is only accelerating. Join Our Mission We are on a relentless pursuit of excellence, driven by a team that believes in the long-term impact of our work. Our office is a hub of innovation-collaborative, technically skilled, and customer-focused. Here, every day presents a new challenge and an opportunity to achieve something great. We tackle these challenges together, in an environment that values fun and creativity as much as it values hard work and results. As we expand our team, we're seeking ‘unicorn talent'-exceptional professionals who are not only highly skilled technically but also excel in customer engagement. If you thrive in a fast-paced environment where innovation meets impact, Antithesis is your arena. Here, you won't just meet your potential-you'll redefine it. Join us, and be a part of a visionary team shaping the future of software development, building revolutionary products, and enjoying every step of the journey. About the Customer Success Manager position As a Customer Success Manager (CSM) at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ensuring our clients achieve their strategic objectives using our autonomous software testing platform. Your efforts directly influence customer retention and Net Revenue Retention (NRR), underscoring the importance of your role in our company's success. In this position, you will build and maintain strong relationships with customers, acting as a trusted advisor and advocate. You will be instrumental in translating customer interactions into actionable insights that help shape product improvements and strategic decisions. Your role is pivotal in bridging the gap between Antithesis and our customers, ensuring that their feedback and needs guide our innovation and service enhancements. This role demands strong technical proficiency, excellent communication skills, and a deep understanding of software development, QA, and DevOps practices. Your ability to navigate complex customer dynamics and drive successful outcomes will be key to your success. You should also expect occasional travel to meet with clients and strengthen these essential relationships. As a Customer Success Manager at Antithesis you will be responsible for: Leading Customer Onboarding: Guide customers through a structured onboarding process in collaboration with the Professional Services team to ensure a smooth start, quick time-to-value, and tailored solutions. Driving Product Adoption: Foster deep understanding and effective use of the platform's key technical features through training, resources, and workshops to ensure customers mature their operations and meet their strategic goals. Monitoring Customer Health and Managing Risk: Monitor customer health using metrics like product usage and support interactions, identify at-risk accounts early, and implement strategies to mitigate churn risks, addressing potential risks proactively to ensure long-term customer success. Proactively Managing Customer Relationships: Act as the primary contact for assigned accounts, developing trust-based relationships, conducting regular progress check-ins, and developing strategic account plans. Regularly Distilling Product Feedback: Establish structured processes for gathering and reporting customer feedback to the product team, involving regular synchronization meetings or forums to inform product development priorities. Developing and Executing Playbooks and Customer Success Plans: Develop and execute tailored customer success plans outlining key goals and milestones, and create proactive playbooks for retention and growth, addressing common challenges and opportunities. Leading Quarterly Business Reviews (QBRs): Organize and lead QBRs to demonstrate value delivered, review performance metrics, align with customer priorities, and explore deeper collaboration opportunities. Driving Renewals and Expansions: Manage the renewal process by driving customer satisfaction and value realization, and identify expansion opportunities by uncovering new use cases and features. Developing Customer Advocacy: You will manage customer advocacy through case studies, references, testimonials, and a customer advisory board to enhance market presence and gather strategic insights. Facilitating Cross-Functional Collaboration: Work closely with sales, professional services, and product teams to ensure smooth transitions, address technical needs, and prioritize customer feedback on the product roadmap. Managing Escalations: Act as the primary contact for escalations, coordinate resolutions with support and engineering, and maintain communication with customers during critical incidents. Our ideal Customer Success Manager will have: Qualifications: 4+ years of experience in a customer-facing role, ideally in customer success, account management, onboarding/implementation or similar roles within a B2B technology company with a track record of top performance. Strong technical proficiency (ideally a former software engineer), with the ability to understand complex software systems and concepts as well as effectively use and guide customers on usage of the Antithesis platform. Strong understanding of software development, QA, and DevOps practices. Demonstrated expertise in customer account growth, including identifying new buyers and successfully navigating and growing commercial relationships. Excellent communication, relationship-building, and problem-solving skills. Ability to influence without direct authority and hold cross-functional teams accountable to a timeline. Diplomacy, tact, and poise under pressure when working through customer issues and escalations. Expertise in change management, specifically in adopting new technologies and integrating them into business workflows. Ability to travel up to 25% of the time. Preferred Qualifications: Bachelor's degree in Computer Science or a related technical field. Experience with enterprise B2B SaaS platforms, with a strong preference for experience in developer tools or similar technical products. Certified Customer Success Manager (CCSM) or similar qualifications. Equal Opportunity Statement We are an equal opportunity employer and value a diverse, inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other protected characteristic. We are committed to providing reasonable accommodations throughout the application and employment process. Notice to Recruiters and Agencies Under no circumstances will Antithesis pay a fee for candidates submitted or presented without a signed recruiting agreement in place between Antithesis and the recruiter or agency prior to submission. Any submission must be for a requisition specifically and individually assigned in writing by Antithesis' People Department. In the event that candidate(s) are submitted or presented to Antithesis by a recruiter or agency without both a signed agreement and written assignment from Antithesis, Antithesis expressly reserves the right to pursue and hire such candidate(s) without any financial obligation to the recruiter or agency.

About the RoleD-Fend Solutions is seeking a senior, multidisciplinary Customer Success Program Manager to own and drive customer success across complex, mission-critical deployments. This role is intentionally designed to go beyond a traditional Customer Success Manager position.As a Customer Success Program Manager, you will own end-to-end customer programs spanning onboarding, deployment, adoption, and long-term success across hardware, software, and services. You will operate as the primary customer owner while coordinating execution across Product, Engineering, Support, Field Services, Sales, and Operations.This role is ideal for a highly independent professional who thrives in early-stage or evolving environments, is comfortable building structure where processes are still developing, and can lead complex initiatives without direct authority. This role is not suited for candidates who require highly prescriptive processes or narrowly defined responsibilities. Success in this position requires comfort operating autonomously, managing complexity, and serving as the primary success owner for mission-critical customer programs. Key Responsibilities: Serve as the primary point of contact and accountable owner for assigned customer programs Develop and manage end-to-end program plans, including timelines, milestones, risks, and stakeholder alignment Build long-term, trusted relationships with operational, technical, and executive customer stakeholders Lead structured onboarding and deployment processes tailored to D-Fend's hardware, software, and services Coordinate cross-functional teams to ensure customers achieve operational readiness and successful adoption Ensure customer expectations are clearly set, managed, and met throughout the engagement Drive execution across Product, Engineering, Technical Support, Field Services, Sales, and Operations Identify dependencies, risks, and blockers early and resolve them proactively Lead without direct authority, influencing outcomes through clarity, accountability, and collaboration Translate customer operational and technical requirements into actionable internal execution plans Coordinate and deliver customer training and enablement across multiple disciplines Ensure customers are proficient in using D-Fend solutions to meet their mission objectives Own the customer lifecycle from post-sale through renewal Monitor customer health, adoption, and satisfaction indicators Identify and support opportunities for expansion, upsell, and cross-sell based on customer value and outcomes Proactively identify at-risk accounts and lead mitigation strategies Own customer escalations end-to-end, including root cause analysis and corrective action planning Balance urgency and structure in high-pressure, mission-critical environments Serve as the voice of the customer internally Provide structured feedback to Product and Engineering to inform roadmap, enhancements, and service improvements Contribute to the evolution of Customer Success processes, tools, and best practices Qualifications - Required Experience: 5+ years of experience in Customer Success, Technical Program Management, Project Management, or Account Management Proven ability to manage complex, multi-stakeholder programs involving both technical and operational components Demonstrated ability to work independently in environments with evolving or limited process maturity Experience supporting hardware and software solutions Bachelor's degree or equivalent practical experience Strong communication and executive-level stakeholder management skills Ability to translate technical complexity into operational outcomes Exceptional organizational and problem-solving skills Comfortable managing ambiguity and driving clarity Bias toward ownership, accountability, and action Qualifications - Preferred Experience: Background working with law enforcement, defense, security, aviation, military, or government customers Familiarity with RF-based systems, sensor technologies, or similar technical environments Travel & Physical Requirements: Ability to work in the McLean, VA office (this is an in-office position) Ability to travel domestically and internationally (estimated 50-75%, depending on project phase) Ability to lift and move equipment up to 50 lbs during installations and on-site activities

Full-time Description LAC Federal is seeking a Client Engagement Manager (CEM) available in the Washington DC Metro Area. Responsibilities of this position include owning and cultivating client relationships for assigned clients through regular communication and interacting with company employees at client sites. The CEM will oversee multiple client projects at one time, proactively monitor staff performance, manage project costs, identify and pursue new business opportunities at existing clients. This position is predominately remote with an expectation of visiting client sites when needed throughout the Washington DC Metro Area. A corporate office is available in the Metro Center in downtown Washington DC and another corporate office is available in Rockville, MD. This is a full-time permanent position with benefits. We do not offer relocation for this role. Candidates must live within the Washington DC Metro Area and must have access to transportation to visit client sites on an as needed basis. Responsibilities Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly checking in on contract progress Manage all assigned employees including regular check-ins to monitor performance, recruiting efforts, employee reviews, and corrective actions Assist the recruiting team with backfilling open positions, serving as liaison between client needs and recruiting team Drive employee engagement and cultivate strong culture across company contracts Liaison between on-site clients and corporate functions (i.e. finance, HR) Manage contract deliverables by proactively managing project staff and scope of work Assist in the review and processing of timecards and invoices each month Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed Requirements Bachelor's Degree At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role Strong interpersonal and client facing skills Ability to build relationships with federal clients and manage both on-site and remote employees Excellent organizational skills, time management and strong communication Preferred Qualifications Experience in a client facing role within the federal space Preliminary knowledge of federal contracting Strong preference for a background in libraries, archives and museums Demonstrated experience managing multiple teams and projects Business development experience Physical Requirements Ability to work for extended periods on a computer in a remote setting. Ability to sit or stand for prolonged periods while completing daily duties. Ability to lift and carry light items (up to 10-15 lbs.) as needed. Ability to travel within the Washington DC Metro Area for client site visits and meetings. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development EEO Statement The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.