Customer success manager jobs in Merrifield, VA

About Us At Dominion Design Group, we pride ourselves on delivering high-quality flooring products and exceptional customer service. As our business continues to grow, we are looking for an enthusiastic and motivated Account Manager to support the development and retention of our customer base. This is an excellent entry-level opportunity with full training provided, perfect for someone eager to learn, build strong client relationships, and contribute to strategic revenue initiatives. Position Overview The Account Manager will be responsible for maintaining customer satisfaction within assigned accounts, identifying growth opportunities, coordinating key programs, and supporting both internal and external stakeholders. This role is ideal for someone who enjoys communication, organization, and learning new skills in a dynamic environment. Key Responsibilities Manage and maintain assigned existing accounts to ensure satisfaction and retention Explore and identify revenue growth opportunities within existing and new accounts Support the development and creation of programs tailored to client needs Develop a strong knowledge of company products and services Coordinate with external vendors and internal teams to ensure smooth operations Assist in bid creation, including gathering information, preparing documents, and ensuring accuracy Provide consistent communication and follow-up with customers to support their goals Track account activity and maintain accurate records in company systems Qualifications Entry-level applicants encouraged; no prior experience required Strong communication and customer service skills Ability to manage multiple tasks with strong attention to detail Willingness to learn product details, industry standards, and account management practices Comfortable working in an office environment Excellent organizational skills and a proactive, positive attitude Why Join Us? Opportunity to be part of a growing company with a solid foundation Collaborative and supportive team environment Comprehensive pay and benefits package Room for growth and development within the organization

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Customer Success is a key role to ensure Workday's customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday journey. You are an advisor and facilitator to our customers, partnering not only with your team but with Sales & Services to help customers achieve maximum value from Workday. Serving together as a team of experts, you will help identify new growth opportunities for success at every point on our customers' journey. You will be responsible for working with a number of Federal Government customers, supporting them through regular checkpoints leveraging our standard engagement model to drive value, adoption and retention. You will be a part of a phenomenal Customer Experience organization having control of your own schedule and customer interactions. About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of our Workday Federal Government customers to help them realize the full potential of their investment. As a CSM, you will advocate on behalf of Workday these customers and take a team-based approach in helping them to succeed. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth. About You Basic Qualifications: Customer Success Manager (P3) 3+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 3+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (3+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Basic Qualifications: Sr Associate Customer Success Manager (P2) 1+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 1+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (1+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Other Qualifications: Excellent organization, time management, and communication skills. Proven track record to collaborate and build strong relationships with customers Proven ability to engage across corporate functions (Sales, Professional Services and Product Management). Proven ability to engage across corporate functions (Sales, Services, and Product Management). Exemplary verbal and written communication skills, including the ability to chair meetings with customer & leadership Previous experience with issue resolution and escalation management at both the business owner and executive levels. Excellent customer interaction skills, with a focus on effective communication, problem-solving, and relationship building to enhance customer satisfaction, retention, and drive sales. Comprehensive product knowledge, including a thorough understanding of product features, benefits, applications, and market positioning. Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders. Demonstrated negotiation skills, with the ability to effectively communicate, find common ground, and reach mutually beneficial agreements in various situations. Bachelor's degree or equivalent work experience. Ability to travel up to 25%. Posting End Date: 12/31/25 The application deadline for this role is the same as the posting end date stated. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.VA.McLean (Tyson's Corner) Primary Location Base Pay Range: $99,300 USD - $149,000 USD Additional US Location(s) Base Pay Range: $89,900 USD - $159,700 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. Your primary focus will be nurturing existing relationships with customers and end users and cultivating new ones, ensuring a seamless customer experience and contributing significantly to our sales momentum. This is a hybrid position that requires two to three days on-site at our Bethesda, MD headquarters or Lehi, UT office. Responsibilities * Partner with the appropriate sales teams to nurture strong customer relationships, ensuring a seamless and exceptional customer experience * Maintain regular communication with key account representatives of multifamily customers, fostering strong relationships and identifying growth opportunities * Develop a deep understanding of customers' current and future needs, identifying and presenting opportunities for customers to expand their use of Brivo products * Execute proactive retention strategies to ensure long-term customer loyalty and satisfaction, such as conducting regular business reviews * Lead project management for new account roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook * Utilize Salesforce to track and analyze key performance indicators, providing actionable insights to management * Acquire and maintain expertise in internal Brivo administrative processes, enabling swift resolution of customer issues and proactive problem-solving Qualifications * 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably in the SaaS or multifamily industry * Proven track record of achieving sales or revenue growth targets * Ability to identify and capitalize on opportunities for collaboration and partnership with customers * Customer-centric mindset with a proven ability to anticipate needs, resolve issues, and exceed expectations * Exceptional verbal and written communication skills with a keen ability to engage and build rapport with customers * Capable of working both independently and collaboratively within a team environment * Proactive and innovative mindset with a passion for continuous improvement * Working knowledge of Salesforce, Jira, Asana, or similar customer tracking and project management software is preferred The compensation package for this full-time position includes a base salary range of $60,000 - $70,000 annually. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at ****************************

Intrepid Solutions, a CIS company, is staffing for a **Customer Engagement Professional Manager** to support the Defense Cyber Solutions Branch Mission Support program, set to begin operation in fall 2025. The selected candidate will work on-site in Adelphi, MD. This role may be what you are looking for if you also have been seeking positions with a title similar to the below: + Customer Success Manager - Cybersecurity + Cybersecurity Services Delivery Manager + Cybersecurity Engagement Manager + Cybersecurity Operations Manager **Responsibilities** + Possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service. + Comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, and keen attention to detail and exceptional communication skills. + Develop and provide strategic direction for the Customer Engagement Team to ensure effective planning and completion of team-level tasks and projects. + Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes. + Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs. + Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process. + Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment. + Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery. + Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established. + Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery. + Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding. + Manage data for existing customers and facilitate their annual service renewal process. **OPERATING HOURS AND EXPECTATIONS:** + This position anticipates onsite work with standard work hours, Monday-Friday. **TRAVEL:** + No travel is currently anticipated for this role. **Qualifications** **CLEARANCE:** + Active Secret clearance required at the time of application for initial consideration. *This position is not open to clearance sponsorship, upgrade, or reactivation.* **EDUCATION:** + Bachelor's in a related field. + Four years of relevant experience may be substituted for a formal degree in some instances. **CERTIFICATION(S):** + None required. **REQUIRED SKILLS AND EXPERIENCE:** + 6 years of progressive experience related to the responsibilities listed above. **Benefits** **WHAT WE OFFER:** At CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, we believe in promoting fair and transparent pay practices. We are committed to disclosing the compensation range for transparency and to set clear expectations for all applicants for this posting. This range represents the anticipated low and high end of the base salary for the advertised job, promotion, or transfer opportunity. Please note that the pay range provided is a good faith estimate for the position at the time of posting. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data. **Job Type:** Full-time (onsite) **Pay Range:** $110,000.00 - $170,000.00 per year **Benefits:** + 401(k) + Dental insurance + Medical insurance + Health Savings Account option + Flexible Spending + Vision insurance + Life and Disability Insurance + Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance) + Paid Time Off + Holiday pay _CIS Secure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class._ **Job Locations** _US-MD-Adelphi_ **ID** _2025-2259_ **Category** _Information Technology_ **Type** _Full Time_ **Clearance** _Secret_ **Clearance** _Secret_

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. ZoomInfo is growing and looking to add talented and passionate people to our Strategic Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This Senior Strategic CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive. What You'll Do: Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value Proactively grow the breadth and depth of strategic relationships within customers Closely manage and nurture accounts to identify and eliminate risk of attrition Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success Ensure customers are aware of and educated on new features and releases Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services What You Will Bring: 8+ years of customer success, account management, or sales experience in a competitive SaaS environment 5+ years working with Strategic level accounts Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate Excellent communication skills, including issue tracking, triaging and crisis management Ability to efficiently manage multiple customer projects simultaneously Communicates with internal and external customers and all levels of management Effectively communicate technical information to non-technical audiences Delivers informative, well-organized presentations Understands how to communicate difficult/sensitive information tactfully Continually seeks opportunities to increase customer satisfaction and deepen client relationships Manages client expectations effectively Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus! Bachelor's Degree or Master's Degree preferred Ability to work a minimum of three days per week from one of our office locations. What's In It For You: We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Incredibly strong onboarding program - be set up for success in your first 90 days Ongoing training to help you grow Market leading product offering (check our our long list of G2 awards) Comprehensive Medical, Dental, Vision Eligibility for Future Equity Awards 401k Matching (50% of the first 7% of your contribution) 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers Family forming benefits up to $20k, plus discounts on a Care.com membership Virgin Pulse Wellness Program Optional add ons such as pet insurance, legal service support, and more! This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$94,080-$147,840 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleAs an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long-term account success.Responsibilities Serve as the strategic owner of assigned enterprise accounts, maintaining long-term executive and operational relationships. Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption. Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications BA/BS degree. 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. Proven ability to manage complex, multi-stakeholder enterprise accounts. Strong executive communication skills with the ability to influence C-level stakeholders. Experience in strategic planning and account growth within global or multi-property enterprises. Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts. Strong problem-solving skills and ability to manage competing priorities in fast-paced environments. Project Management Professional (PMP) certification or equivalent experience is a plus. The On-Target Earnings Range for this role is $161,000 - $232,000 . This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Job DescriptionSafeware, Inc. is seeking a Customer Success Team Member (CST) to support our outside sales team. You will be responsible for all inbound customer calls, addressing customer issues regarding orders, sourcing products, and making decisions regarding claims and resolutions and make outbound calls as necessary. The CST assists customers with pricing, inventory and lead time on all available items. The CST will also provide freight estimates, order status, order tracking information and submit rush requests to meet in hands date via phone or email. The position is located on-site in Lanham, MD. About Safeware Founded in 1979, Safeware, Inc. is a trusted distributor and service provider of safety products before, during and after emergencies and in mission-critical operations. Headquartered in Lanham, MD, with locations nationwide, Safeware is built on a foundation of dedicated professionals committed to protecting those who protect others. Responsibilities: Answer calls through the customer service queue and inside-sales queue to assist with product questions and order status, rushes, inventory, quotes, and claims. Communicate with customers by telephone or email to provide information about available products. Refer customers as needed to the outside sales representative for in-depth requirements and options. Keep records of customer interactions, recording details of transactions, inquiries, complaints or comments as well as actions taken. Source products to meet customers' needs considering new and existing vendors. Provide timely feedback to the Manager regarding service failures or customer complaints. Support the outside sales associate with new bid opportunities and assist with pricing quotes. Ensure quotes are submitted in a timely manner Identify and assess customer product needs to achieve excellent customer satisfaction. Track and maintain orders with consistency and communicate updates with the customer to ensure the order is being processed and handled correctly Process customer orders utilizing Epicor Profit 21 Respond to all customer inquiries including emails and phone calls. Have a passion for continuous learning about the products we provide and clients we support. Assist with annual product inventory (for those in office - this is a mandated activity unless a waiver is approved by Management). Other duties as assigned. Requirements: High School diploma or GED certificate At least 1 year of prior customer service experience in a fast-paced setting preferred Ability to work independently, but also with a team Strong attention to detail and how details fit into the big picture Powered by JazzHR 1ZJXK05cBT

Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. visit: ******************* As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills. Key Responsibilities Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities Gather customer feedback to drive product improvements and advocate for user needs internally Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience Find paths for success, helping them unlock the full potential of Work 365's features Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations Ensure contract adherence while supporting clients through renewals, expansions, and changes Support customer escalations, troubleshooting business and technical challenges efficiently Requirements 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) Strong relationship management skills, with a customer-centric and empathetic approach Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders Excellent communication skills (written, verbal, and presentation) Data-driven mindset, able to use metrics and analysis to make strategic decisions Project management skills-capable of juggling multiple priorities in a fast-paced environment Experience with Microsoft Dynamics, Power Apps, or CSP programs Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

Job Description Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation systems - roads, rail, transit, bicycle, pedestrian - operate. Our tech solutions: Reduce traffic fatalities Enhance pedestrian accessibility Empower system operators to save time & money You'll work with some of the brightest minds in the software and transportation industries. Our software engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead. Who You Are: As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders. Required Qualifications: 5+ years of Customer Success experience ideally within SaaS Proven ability to develop and implement risk mitigation strategies and ensure customer retention. Strong track record of consistently exceeding customer success metrics and targets Excellent verbal and written communication skills Ability to travel to various local and national events as needed. Travel will be regional and national Preferred Qualifications: Venture-backed, start-up experience Prior Customer Success experience with public sector clients Your Citian Advantage: Opportunity to gain valuable experience and make a significant impact in a fast growing, venture-backed tech startup Competitive salary and benefits package including medical, dental, and vision insurance and generous paid time off. 401(k) company match and monthly commuter transportation benefit On-site gym and free snacks in the office High-growth potential and opportunities for advancement and more! Let's build smarter cities together! Learn more about Citian here: ************* ** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Job Description About Us: VisibleThread is a growing technology business that is expanding at a rapid rate. Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. Our solutions are Enterprise built and some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few. Our team: We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand. Our Customer Success Managers (CSMs) are the best in the business. They are curious, responsive, and empathetic partners to our customers. As a CSM, you will be the trusted advisor for a dedicated portfolio of accounts, acting as a self-starter who proactively guides them to see the immense value our products offer. This is a key role where you will own the post-sale relationship and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience in presenting software solutions and explaining business outcomes from the use of software. Candidates must be located in the DMV area. Typical Day-to-Day Responsibilities include: Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth implementation of our platform. Help them understand the features and functionalities, provide training and support, and facilitate successful adoption. Drive Strategic Value: Go beyond basic support to understand your customers' business goals, proactively identifying opportunities for them to maximize the value and ROI of our platform. Renewals and Upsells: Proactively identify opportunities for customer growth and expansion within your customer portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, demonstrating the value and ROI our products deliver. Provide accurate and timely information to the sales team regarding customer health, product usage, and potential upsell opportunities. Master and Teach: Become a product expert and confidently demonstrate how to leverage our solutions for their specific use cases. Customer Support: Address customer inquiries, issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as technical support and product development, to resolve complex customer problems and escalate issues when necessary. Provide clear and timely communication to customers regarding updates, resolutions, and workarounds. Requirements Recent Graduate: A bachelor's degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions. Ability to quickly grasp complex software systems and effectively communicate technical concepts to non-technical audiences. Customer-Focused Mindset: A genuine passion for delivering exceptional customer experiences. Proven ability to empathize with customers, understand their needs, and provide effective solutions. Strong relationship-building skills and a commitment to customer success. Communication Skills: Excellent verbal and written communication skills. Ability to articulate ideas clearly, actively listen to customers, and adapt communication style to different audiences. Proficiency in English is required; additional language skills are a plus. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions. Demonstrated ability to work independently, prioritize tasks, and manage multiple deadlines effectively. Adaptability and Agility: Thrives in a fast-paced, dynamic environment. Ability to quickly adapt to changes, learn new technologies, and navigate ambiguity. A proactive and self-motivated mindset with a willingness to take ownership and drive initiatives. Join our team and be part of an exciting journey, working with cutting-edge Benefits · A supportive place to work with incredible teams worldwide · Genuine career progression opportunities · Attractive remuneration package · 100% paid private medical insurance · Flexible working schedule · Monthly “all hands” and other team-building events

Job DescriptionAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success. You will oversee the global team of Customer Success Managers serving Kpler's highest-value accounts, taking a hands-on approach to coaching, strategy, and execution. Your leadership will directly influence customer outcomes through your team and ensure our exceptional renewal performance continues. It's a role for someone who thrives in the details, the strategy, and the day-to-day rhythm of Customer Success.Key Responsibilities Manage and support a team of Customer Success Managers, providing coaching, development, and day-to-day leadership. Grow and retain key members of the team through effective performance management and career development. Hire new CSMs for the team as needed to support business growth. Manage the renewal pipeline, including forecasting renewal risk and driving mitigation strategies. Serve as the point of escalation for complex renewals or strategic customer relationships. Ensure the team's book of business is consistently in an expansion-ready state. Represent and amplify the voice of the customer to internal stakeholders, influencing product and operational decisions. Skills and Experience 2+ years of leadership experience managing a Customer Success team. Experience managing global government accounts. Proven ability to lead and support a distributed team across diverse cultures and regions. Demonstrated experience growing, developing, and coaching senior-level CSMs. Excellent people management skills, with a track record of motivating and retaining high-performing team members. Strong capability in data analysis and identifying trends within customer health or usage data. Technical competence and confidence when discussing data-oriented topics with customers and internal teams. Highly customer-centric and product-oriented, focused on driving measurable customer outcomes. Empathetic communicator who understands both customer needs and employee perspectives. Ambitious and high-performing, striving to achieve exceptional results. Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements. A hands-on leader who actively engages with customers and the team-this is not a passive or “wait and see” role. Nice to have Active TS/SCI clearance. We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don't meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements. Don't let the confidence gap stand in your way, we'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. By applying, I confirm that I have read and accept the Staff Privacy Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Tight Embedded Accounting HQ is in Washington, DC, in the renowned Dupont Circle neighborhood, directly across the street from the Dupont Circle Metro Station. We are in our high-energy office 5 days a week, and we're looking to bring on a Customer Success (CS) professional who embraces the opportunity to collaborate with high-trajectory teammates in our HQ. Tight is growing at a rapid pace, with 50% year-over-year employee growth, and we're looking for a teammate who not only embraces the growth but also is excited by the amount of change that comes with this growth. Many financial technology (FinTech) platforms are building products that leverage Tight's Embedded Accounting UIs, APIs and SDKs; over 1.3M users are leveraging said products. Tight's team aids these FinTechs in how to leverage its Embedded UI, APIs and SDKs to build these products. Tight's growing CS team members are product experts who work closely with customer-partners' product, engineering, and support teams to deliver training, triage and resolve support requests, and collaborate on customer roadmaps that help shape the direction of Tight's products. We're looking for an enthusiastic, quick, and passionate CS professional, who is (or is interested in becoming) an expert at: Owning the customer partner relationship, including Day-to-day investigation and triage of end-user and developer support requests, feature requests, and bug reports Partnering with Tight's engineering and product teams to drive customer-partner tickets through to completion while enforcing and improving SLAs Leading recurring customer-partner touchpoints (monthly syncs, quarterly business and roadmap reviews, etc.) Building strong relationships with customer-partners Maintaining and enhancing Tight's Help Center, A.I. knowledge base, and partner documentation Contributing to scalable CS operations (templates, macros, dashboards, and more) Providing end-user support to our internal customer-partner, Hurdlr Qualifications The following qualifications whould help build confidence in the ability to grow into the above responsibilities: 2-5 years of Customer Success or Account Management experience in a SaaS company Strong analytical skills and critical thinking Excellent written and verbal communication skills Quick to learn and receptive to coaching and feedback Hard-working with a professional work ethic Excellent project management skills with the ability to keep complex workstreams organized, on schedule, and well-communicated Nice to Have: Experience with Slack, Pylon, and/or Linear Experience supporting embedded or partner use cases (B2B2C, marketplaces, or platform integrations) Prior work with FinTech and/or accounting products Comfortable discussing APIs/SDKs at a conceptual level; no coding required, but helpful if you can understand the basics and ask insightful questions Importantly, at Tight, we are looking to utilize your existing skills to improve and build our CS operations, and then the sky's the limit responsibility/growth-wise based on where your skill development and interests lead.

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success solutions. Lead and manage the customer success team. Oversee customer success projects and ensure successful implementation. Develop and implement customer success strategies and plans. Collaborate with other departments to enhance customer satisfaction. Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related inquiries and issues.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

What We're Looking For: Begin your career as a Customer Success Manager || at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager ||, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: * Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. * Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. * Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. * Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. * Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. * Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. * Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty. * Drive client engagement and product adoption to ensure ongoing value delivery. * Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions. * Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs. * Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts. What You'll Bring: * A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively. * Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management. * Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships. * Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success. * Proactive approach in identifying and addressing customer needs and opportunities promptly. * Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success. * Excellent written and verbal communication skills in English * Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week * The ability to legally work in the country of hire is required for this position. What We Offer: * Flexible paid time off that allows you to have an enhanced work-life balance * Excellent medical, dental, and vision options * Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. * Energetic work environment with a hybrid work style, providing the balance you need. * Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview * Base Salary of $48,000-$64,000 USD per year + quarterly commissions [subject to the terms of the applicable commission plan]. * Total compensation range for this position: $80,300- $107,000 USD per year. Earnings are dependent on individual sales performance. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Job Title: College Success Manager Reports to: Director of DC Programming Job Status: Full-time Classification: Exempt / Salaried Salary Range: $70,000 - $80,000 Application Deadline: November 10, 2025 Starting: December 2025 Location: Washington, DC Schedule: Hybrid; 2 in office days and 3 remote days. Mon - Friday, 9am to 5pm, Some special events will occur outside of regular work hours. Weekend events are required 1-2 times per month throughout the year. About Generation Hope: Generation Hope is a nonprofit organization committed to ensuring all student parents have the opportunity to succeed and achieve economic mobility. We drive systemic change by partnering with education and policy leaders while offering direct, two-generation support to teen parents in college and their children. To date, we've provided over $1.5 million in tuition assistance, supported more than 500 teen parents in college, celebrated more than 200 degrees earned through our program, and partnered with over 30 two- and four-year institutions nationwide. Our team culture is rooted in excellence, respect, and inclusion. Named "one of the best nonprofits" by Spur Local, we embrace diversity in all its forms-background, thought, and experiences. If our mission and culture resonate with you, we invite you to consider joining our team. For more information, visit *********************** Position Summary: The College Success Manager works with the Director of DC Programming to manage the Generation Hope Scholar Program, which helps teen parents across the DC region become college graduates. The College Success Manager manages Scholar Program Coordinators and works closely with the Director of DC Programming to continuously improve the processes, functions, and outcomes of the Scholar Program. They also represent Generation Hope to nonprofit partners, students, donors and various other constituent groups. The College Success Manager should have a solid track record in working with youth and children, a background in college access and/or college success advising, financial aid, experience in managing a team, possess strategic planning skills, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers. They must have a demonstrated interest in serving students of color and low-income students. Responsibilities: Scholar Program Leadership In collaboration with the Director of DC Programming, design programming that challenges, engages, inspires, and supports our Scholars, including enhancing and implementing pre-service support to incoming Scholars (i.e., providing light-touch case management to accepted Scholars, evaluating impact, and identifying accepted Scholars needing support). Support the program team in troubleshooting issues within Scholar/Sponsor relationships and develop strategies to improve and strengthen these relationships Design and execute strategies for serving specific populations of students, such as student fathers, undocumented students, and First Generation college students. Ensure Scholars receive stellar training by collaborating with program staff and the Events Manager to plan two in-service trainings and the Summer Bridge program each year, all aimed at enhancing skills and strategies that drive graduation success. Work with the Operations department and Program Assistant to oversee the tuition disbursement process. This includes verifying amounts, confirming institutional details, and maintaining clear communication to prevent any discrepancies. Maintain in-depth knowledge of both federal and school-specific financial aid policies and procedures to provide training and support to staff and Scholars Convene and manage the Scholar Leadership Council, ensuring Scholars have an opportunity to connect with one another, develop leadership skills, and contribute to programming Provide ongoing and consistent support to Generation Hope mentors by: Assessing their experiences as mentors annually and providing various opportunities throughout the year for feedback Planning and attending activities to foster mentor relationships and peer support and to ensure mentors feel appreciated, such as potlucks or coffee chats to increase the retention of mentors. Convening and managing the Sponsor Leadership Council Communicating feedback and mentor needs to the program team and providing suggestions for mentoring improvements and enhancements In collaboration with the Director of DC Programming, evaluate the quality of the tutoring program, monitor tutor matches, improve training, and work with the recruitment team to develop strategies for tutor recruitment Management and Leadership Supervise, support, and hold accountable up to five Scholar Program Coordinators, including holding weekly 1:1 meetings for each coordinator and monthly supervisions that provide advice, guidance, case audits and development Support Scholar Program Coordinators with developing and updating individualized academic plans, setting clear goals and strategies to support Scholar success. Facilitate weekly meetings for case managers to discuss upcoming events, relevant deadlines and create a space for learning and support Work with program leadership to hold bi-weekly program team meetings and regular morale activities for the programming team Case Management As needed based on staffing, manage a small caseload of up to 10 Scholars, providing academic, holistic, and culturally competent support to ensure that they earn their degrees Track and maintain Scholar data (contact information, G.P.A.'s, mentor meetings, etc.) using evaluation tracking software. Work with the Director of DC Programming and direct reports to maintain, collect, and analyze data for program evaluation purposes. Ability to advocate for student parents and connect them with appropriate resources. Flexibility and problem-solving skills to address unexpected challenges faced by student parents. Other Work with the Director of DC Programming to create and strengthen relationships with local colleges and universities to benefit Generation Hope Scholars Represent Generation Hope at relevant convenings, such as conferences, roundtables, etc., as appropriate Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Other duties as assigned Other duties: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. WE ARE LOOKING FOR A HARDWORKING, INNOVATIVE, COLLABORATIVE INDIVIDUAL WHO THRIVES IN A FAST-PACED ENVIRONMENT. THE SUCCESSFUL CANDIDATE WILL HAVE THESE QUALITIES/QUALIFICATIONS: Required Qualifications: Bachelor's degree At least five years of experience working with youth, particularly youth from marginalized communities At least two years of experience with college counseling and/or case management At least three years of demonstrated leadership and experience managing a team. Access to a vehicle to get to events/meetings around the D.C. metro area that may not be metro-accessible Willingness to adjust hours to accommodate the needs and schedules of Scholars. Must be available for special events and trainings, which may occur on evenings and weekends. Unquestioned integrity and commitment to Generation Hope's mission and values Preferred Qualifications: Experience working with teen parents Proven experience working with college students, particularly student parents, in academic advising, student support, or counseling roles. Master's degree in Education, Counseling, Social Work or a graduate certificate in higher education Experience with program evaluation Bilingual Spanish/English Understanding of the college financial aid process and financial aid options, and of public benefits and services available for low-income populations in the D.C. metro area Knowledge of higher education policies and resources related to student parents. Competencies: Ability to analyze and interpret program performance data and make data-driven adjustments to maximize impact. Compelling and confident public speaker who is comfortable speaking and presenting in both formal and informal settings Personal and professional commitment to understanding and dismantling systemic and institutional racism Strong relationship-builder who can connect with a diverse range of people and groups and inspire people to action Excellent written, oral, and verbal communication skills with keen attention to detail and strong organizational skills. Fantastic customer service ethic and high expectations for quality Experience planning and facilitating or co-leading workshops and events Ability to make people feel comfortable and create rapport Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Work environment: Normal office environment. Some work will take place off-site during special events. Travel: This position may require occasional regular overnight travel for activities in and out of the DC Metro area. Must be able to travel (via plane, train, or car) to attend trainings, conferences, project sites, and related activities. Candidates must be able to meet the onsite work schedule by the start date. Benefits: Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers . To apply, please complete the online application here. EOE Statement: Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.

Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V

Job Description Genesis Consulting is seeking a Customer Relationship Manager with expertise in account management and agency coordination transitioning to the new ETSNext system. As the Customer Relationship Manager for the GSA ETSNext project, you will drive the strategic vision and implementation of a transformative travel and expense management system for federal agencies. This role demands a comprehensive understanding of travel and expense (T&E) software implementations and integrations, focusing on aligning system capabilities with agency-specific requirements. The successful candidate will act as a strategic partner, ensuring that the ETSNext system is effectively adopted and utilized across different federal agencies. Duties, Responsibilities, & Skills: Duties and responsibilities include but may not be limited to: · Support the implementation of the ETSNext T&E solution across various agencies, ensuring compatibility with federal financial management systems and adherence to operational policies. · Maintain a strategic partnership with agency clients by engaging in detailed discussions to identify and address high-level system issues. · Serve as a technical authority to validate claims regarding system capabilities and monitor service delivery against contractual standards. · Facilitate communication between agencies and managed service provider to ensure that system integrations meet functional and regulatory requirements. · Actively engage in knowledge sharing about system updates, new features, and industry best practices in T&E management. · Support technical assessments to verify the configuration and customization of the T&E system according to FIBF standards and specific agency needs. · Provide continuous training and support to agency teams to enhance their operational efficiency with the ETSNext system. Knowledge and Skills: · Exceptional account management skills, highly capable of fostering relationships and managing strategic visions and interactions with agency stakeholders. · Effective communication skills for handling critical information exchanges and resolving system-wide issues in a strategic manner. · Expert project management skills. Adept at using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks. · Analytical ability to process and apply new project management information in a way that is meaningful and actionable for stakeholders and collaborators. · Comfortable with waterfall and agile management methods with routine task elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines. · In-depth knowledge of T&E system configurations, inputs, and integrations, particularly in the context of the federal government. · Proficient in financial and HR system integrations pertinent to T&E management, focusing on user impact and experience. · Analytical ability to process and apply new information in a way that is meaningful and actionable for users. Requirements · Minimum of seven (7) years' experience in duties associated with T&E solutions · Strong account management and leadership capabilities · Experience working with Federal Agencies in multi-vendor, scaled Agile environments · (Preferred) Knowledge of Federal Travel & Expense regulations and policies · Cloud-Based SaaS Platform: Experience in centralized cloud configuration and management, meeting scalability and flexibility needs for multiple federal agencies. · (Preferred) Platform Components: Familiarity with tools and functionality such as: o SAP Concur SaaS for travel and expense o Cornerstone for data and reporting and mid-office ticket functionality o MuleSoft API Gateway for integration o Groupize for Surge Blanket Travel o Everbridge for Duty of Care o WalkMe for digital adoption and user guidance Minimum Education: · Bachelor's Degree in Computer Science, Information Systems, Business Administration, or another related field. Required Certifications: · None required; SAFe or Agile preferred Other: · Must be a US Citizen · Must be able to obtain a Public Trust Clearance · Must have a clean record and pass Criminal Background Check

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.