Customer success manager jobs in Olympia, WA

About the team The User Growth team plays a core role in the acquisition, activation, engagement, and retention of billions of users/customers world wide. We are building platforms, leveraging data & ML models, and providing end-to-end solutions to power the global growth of TikTok Shop. About the role: We are looking for a senior Product Manager to lead our customer re-engagement strategy for TikTok Shop's U.S. operations. This role is ideal for someone passionate about content-driven commerce, who can blend user psychology, lifecycle insight, and experimentation to bring current users back into the funnel and increase purchase frequency. You'll own re-engagement surfaces, influence content strategy, and partner cross-functionally to drive retention through scalable product and system changes. Responsibilities: * Own the end-to-end product strategy for re-engaging users through content-driven surfaces (e.g., For You feed, Shop tab, notifications, retargeting). * Partner with Data Science, Product Marketing, and Algorithm teams to identify high-potential user cohorts and trigger points for reactivation. * Design, launch, and optimize A/B tests that deepen user engagement and maximize downstream conversion (GMV). * Collaborate with the Content and Creator teams to optimize discoverability and surface relevant touchpoints that drive return usage. * Translate lifecycle insights into roadmap features that reduce churn and increase DAU-to-purchase conversion.Minimum Qualifications * 3 years and above experience in Product Management, ideally in content commerce, retention, or lifecycle engagement roles. * Deep understanding of re-engagement loops and user behavior in social or commerce platforms. * Data-fluent; able to translate insights into scalable features and run experiments with clear hypotheses. * Experience partnering with Algorithm, DS, and Product Ops teams in fast-paced environments. * Familiarity with content systems, creator ecosystems, or recommendation models is a strong plus. Preferred Qualifications * Masters Degree in Business, Economics, Computer Science or a related field. * 5 years of relevant experience in E-commerce or operations in a technology company. * Experience with customer engagement product is a plus. * Familiarity with SQL is a plus.

Customer Success Manager Department: Client Services / Account Management Reports To: Director of Client Success / COO FLSA Status: Exempt Employment Type: Full-Time As a Customer Success Manager (CSM) at Greene Information Systems, Inc, a leading Managed Service Provider (MSP), you will be the primary point of contact for a portfolio of clients, responsible for ensuring their success and satisfaction with our IT services. You will focus on enhancing client experience, nurturing strong relationships, and driving long-term retention by acting as a strategic advisor and advocate. This role is pivotal in ensuring that our clients realize the full value of our managed services, while also identifying growth opportunities and proactively resolving concerns. Key Responsibilities 🎯 Client Experience & Relationship Management Serve as the trusted advisor and main point of contact for assigned clients. Develop deep understanding of clients' business needs, technology environment, and service expectations. Conduct regular business reviews and check-ins to assess satisfaction, performance metrics, and opportunities for improvement. Ensure a seamless onboarding experience for new clients and smooth transitions throughout the client lifecycle. Collaborate with internal teams (technical, projects, support) to deliver a consistent, high-quality client experience. 🔐 Client Retention & Success Drive customer loyalty and long-term engagement by proactively managing renewals, service usage, and risk indicators. Anticipate client challenges and work cross-functionally to resolve issues before they impact satisfaction. Monitor support ticket trends, service quality, and SLA performance to ensure expectations are met or exceeded. Lead retention strategies, upsell opportunities, and contract renewals in coordination with Sales and Executive Leadership. 📊 Performance Monitoring & Reporting Track and analyze client health metrics, usage reports, and feedback surveys (e.g., SimpleSAT). Identify opportunities to optimize services or align clients with best practices and emerging technologies. Provide internal reports on account health, client feedback, and churn risk to leadership. 🤝 Collaboration & Continuous Improvement Partner with Sales, Engineering, and Project Management teams to align on client goals and future opportunities. Act as the “voice of the client” internally, advocating for enhancements that improve service delivery and client satisfaction. Contribute to the development and improvement of customer success playbooks, tools, and processes. Required Qualifications 3-5+ years of experience in customer success, account management, or client services-preferably in an MSP, IT services, or SaaS environment. Proven track record of managing client relationships and improving retention metrics. Strong understanding of IT services, support models, and business impact. Excellent communication, presentation, and interpersonal skills. Highly organized with ability to manage multiple clients and priorities simultaneously. Preferred Qualifications Experience with managed IT services, cybersecurity, or cloud infrastructure. Knowledge of ITIL or similar service management frameworks. Certifications in Customer Success or Project Management are a plus. Success Metrics Client retention rate / renewal rate Net Promoter Score (NPS) / Customer Satisfaction Score (CSAT) Account growth and upsell revenue Ticket resolution trends and SLA adherence Client engagement frequency (business reviews, QBRs) Why Join Greene IS? Be a key part of a fast-growing MSP with a client-first culture. Work with forward-thinking professionals and cutting-edge technologies. Competitive compensation, benefits, and career development opportunities.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit **************** Customer Success Manager: Mission-Critical Driver & Scaler (Identity Security Focus) The Mission: Be the Strategic Driver This is not a traditional Customer Success role. We are seeking a fearless leader-a hands-on strategic operator who thrives in a high-velocity environment and views customer loyalty as mission-critical to Saviynt's growth. You will manage customer loyalty and adoption of our innovative Identity Security products, using our customers' business objectives and priorities as the foundation of the work you perform. Your primary goal is to drive value-based outcomes. You will be the chief architect of customer retention and expansion, directly translating the power of Saviynt's Enterprise Identity Cloud into measurable, enterprise outcomes for our Fortune 500 / Global 1000 clients. Your optimal performance directly results in greater customer happiness, retention, and expansion of Saviynt's business.WHAT YOU WILL BE DOING: Drive Execution & Scale As the primary point of contact after implementation, you will embody the philosophy to "be a driver, not a passenger." You will seize ownership and relentlessly pursue outcomes at scale: Own the Executive Narrative & Strategy: You will actively manage the subscription renewal pipeline and maintain cognizance of customer health to proactively eliminate barriers to adoption and value. You will put together a professional-looking, data-driven Executive Business Review (EBR) and drive a meeting-taking control of the agenda, coordinating cross-functional teams, and ensuring post-meeting action-item completion. Hands-On Execution & Remediation: Demonstrate the ability to figure things out-performing routine health checks and coordinating any required remediation to ensure customers stay on track towards their goals. You will provide customer categorization, oversight, adoption recommendations, and metrics analysis. Scale & Growth: Develop a deep, trusting relationship with customer key personnel to seek and develop up-sell/cross-sell opportunities. You will also participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Product Advocacy: Monitor and identify product utilization trends , acting as the voice of the customer to provide detailed feedback and drive continuous improvement across all areas, including product. You will also plan education for customers on new features and releases. Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. What You Bring: The DNA of a Change Agent This role requires a unique combination of deep technical domain knowledge and strategic leadership that enables you to leave your mark on our organization and customers Mission-Critical Expertise:Knowledge and experience in Identity and Access Management (IAM) is required; a cybersecurity and/or compliance background is also very valuable. Technical Acumen: You must have strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. The Translator Role: You have a history of being able to understand technical and complex software environments and bridge the gap by communicating those concepts in language meaningful to the business ; similarly, being able to translate business needs to potential technical solutions. SaaS Leadership:Extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 clients , preferably within a SaaS organization. Hands-on Mindset: A cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. You have a tenacious desire to see customers succeed and thrive. Operational Excellence: Experience in process improvement, decision-making, planning, analysis, and service excellence. Tenacious desire to see customers succeed, backed by extensive experience in customer success/account management for complex software implementations with Fortune 500 / Global 1000 companies. If you're ready to step up and own mission-critical success at scale, apply now. Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Holiday Parties Daily Catered Lunches Employee Recognition Programs Team Socials $150,000 - $180,000 a year You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are seeking Customer Success Managers to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth. The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI. Key Responsibilities Customer Relationship Management * Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization. * Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives. * Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements. Onboarding and Implementation * Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. * Create customized success plans and provide training to help customers realize value quickly and effectively. * Act with urgency to accelerate time-to-value and remove any barriers to customer success. Account Growth, Retention, and Expansion Strategy * Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities. * Proactively address concerns, resolve issues, and work cross-functionally to prevent churn while identifying upsell and cross-sell opportunities. * Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage. * Present business cases for renewals and expansions while maintaining focus on customer value realization and long-term partnership development. Product Expertise and AI-Driven Solutions * Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations. * Help customers optimize their use of our platform and achieve their business objectives. * Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations. Continuous Learning and Data Analysis * Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. * Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to improve customer outcomes continuously. Skills and Competencies * Exceptional interpersonal and relationship-building skills with a passion for customer transformation * Strategic thinking with attention to detail and ability to act with urgency * Ability to manage multiple accounts and priorities simultaneously while maintaining quality * Collaborative mindset with strong cross-functional communication * Results-oriented with a customer-first approach and commitment to continuous learning * Adaptability and resilience in a fast-paced, AI-driven environment * Comfort with leveraging AI tools and data-driven insights to enhance customer success Required Qualifications * Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience * 3-5+ years of experience in customer success, account management, or client-facing roles * Excellent communication and presentation skills, both written and verbal * Strong analytical and problem-solving abilities * Experience with CRM platforms and customer success tools * Proven track record of meeting retention and growth targets * Ability to travel 20-30% of the time for customer meetings. Preferred Qualifications * Experience in SaaS or technology industry * Experience in growth-stage start-ups * Project management certification or experience * Previous consultative selling or solution selling experience * Familiarity with data analysis tools and customer health scoring methodologies Compensation The base salary range for this position is $120,000 - $150,000 plus commission. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.

Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth-and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform. Role Overview: We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.What You'll Own: Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders Identify expansion opportunities and collaborate with sales teams to drive account growth Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns Troubleshoot client issues and coordinate with product and engineering teams for resolution Create and maintain customer success documentation, playbooks, and process improvements Advocate for client needs internally and provide product feedback to development teams Support contract renewals and work to minimize churn through proactive relationship management Who You Are: 5+ years of experience in customer success, account management, or client services roles ideally in startup environments Thrives in ambiguous, fast-changing environments where processes are still being defined Proven track record of managing client relationships and driving customer retention/expansion Experience with paid media platforms and advertising technology Strong understanding of SaaS business models and customer lifecycle management Excellent communication and presentation skills with ability to engage C-level executives Analytical mindset with experience using customer success platforms and data analysis tools Problem-solving abilities with a proactive approach to identifying and addressing client needs Experience working in fast-paced startup environments and managing multiple accounts simultaneously Strong organizational skills with attention to detail and process optimization Bachelor's degree in Business, Marketing, Communications, or related field preferred What We Offer: Competitive salary, stock, and benefits package A collaborative, inclusive, and dynamic work environment in a high-growth start-up Opportunities for professional growth and development Be first at a new, hot, growing company in a dynamic industry A chance to work on innovative projects in a cutting-edge field (Generative AI, etc.) We are an equal opportunity employer and value diversity and inclusion at our company.

TechSmart is a pioneering AI software and workforce development company transforming the public K-12 school system into a launchpad for future-ready talent. We partner with school districts across the country providing AI and Software Development curriculum, teacher training, and a platform which prepares students for both entry-level jobs requiring strong AI skills and positions in emerging high-demand tech fields. AI is transforming industries at an unprecedented pace, reshaping how we learn, work, and engage with technology. As AI continues to drive innovation and job growth nationwide, we are witnessing the early stages of significant AI adoption among school districts across the country. To support this transformation, we are expanding our partnerships with districts nationwide - ensuring that every school and teacher has the tools, training, and guidance to implement AI and computer science programs with confidence and lasting success. Position Overview We are looking for a strategically minded, organized, and relationship-driven Strategic AI Customer Success Manager - EdTech to partner with our most significant K-12 district implementations. In this senior-level role, you will serve as the trusted advisor to district leadership, overseeing the full lifecycle of our AI-enhanced programs-from implementation through to measurable classroom outcomes and long-term success. The ideal candidate is an exceptional communicator and trusted partner to district leaders - someone who can coordinate complex programs, align cross-functional teams, and ensure smooth implementation from kickoff through measurable classroom outcomes. As a Strategic AI Customer Success Manager you'll collaborate closely with district administrators, teachers, and TechSmart's internal teams (Sales, Product, and AI Teaching Consultant Teams) to plan, launch, and sustain AI and computer science programs that empower educators and inspire students. You will own the partnership relationship, ensuring alignment with district goals, delivery excellence, and continuous improvement throughout the school year. This role bridges strategy and execution - ideal for someone who thrives on driving outcomes, building strong relationships, and helping schools deliver future-ready learning experiences at scale. Key Responsibilities Program Leadership & Implementation Own the full lifecycle of assigned strategic district partnerships - from onboarding and planning through rollout, adoption tracking and renewal. Collaborate with district and school leadership teams to align our AI and Software Development curriculum pathways with instructional goals and workforce readiness initiatives. Develop and manage implementation roadmaps with clear milestones, success metrics (teacher engagement, curriculum integration, student achievement) and checkpoints to ensure high-fidelity delivery. Partner with TechSmart's AI Teaching Consultant Team to ensure seamless coordination between instructional training and program logistics. Anticipate and identify risks or adoption barriers early, escalate or intervene with appropriate stakeholders to maintain momentum and stakeholder satisfaction. District Partnership Management & Growth Serve as the primary strategic advisor for your assigned district partners, building trust-based relationships with administrators, CTE directors, principals, instructional coaches and teacher teams. Own the renewal and expansion roadmap: identify growth opportunities within the district, manage pipelines, and drive renewal timelines and expansion outcomes. Conduct regular program review meetings with district leadership - share adoption/impact data, surface improvement opportunities and showcase value delivered. Maintain full transparency and documentation of partnership activity - meeting notes, action items, implementation updates - to foster clarity and consistency across internal and external stakeholders. Program Success & Continuous Improvement Monitor key program health indicators (teacher adoption, student usage, implementation fidelity, outcome metrics) and use data to drive strategic interventions or scale successes. Analyze district usage data, teacher feedback and insights to inform program refinements and strategic recommendations. Partner cross-functionally with Curriculum, Product, and the AI Teaching Consultant Team to surface field insights and shape enhancements that scale across the portfolio. Contribute to the design of scalable systems, tools, and reporting processes that enhance visibility, communication, and accountability across partnerships. Cross-Team Collaboration Partner closely with the Sales, Curriculum, Product, and AI Teaching Consultant Teams to ensure consistent, high-quality delivery across all partnerships. Align renewal and expansion strategies with district priorities and demonstrated program results, enabling the Success function to contribute to growth as well as retention. Share implementation insights, success stories and best practices across the organization to elevate our overall partner experience and strengthen our value proposition. Ensure clear communication loops across internal teams to support renewals, expansion opportunities, and long-term district relationships Preferred Background and Experience We're seeking candidates with a strong foundation in education-ideally with teaching, instructional-coaching or other school/district experience-who also bring customer success or account-management expertise in the EdTech or K-12 market, including proven results in retention, expansion and strategic growth within partnership-based environments. Education/Teaching Background: Experience in a classroom, instructional coaching, or other educator role (e.g., teacher, instructional coach, technology integration specialist) is highly preferred. While a formal education-leadership role isn't required, experience working within K-12 schools or districts (e.g., collaboration with administrators, teachers, curriculum leads or integration of technology in classrooms) is highly desirable. Program / Account Management Experience: 3-7 years of managing strategic customer partnerships, implementations or EdTech programs-preferably with a track record of renewals, expansion or enterprise-level customer management in the K-12 space. Relationship & Growth-Orientation: Proven ability to build and manage high-value relationships with district leaders, CTE directors, principals and teachers, and to act as a growth driver-identifying expansion opportunities, managing renewal pipelines, and aligning solutions with district strategic goals. Operational & Strategic Excellence: Highly organized and detail-oriented, with a track record of managing multiple projects, operating with precision and consistency - while also demonstrating strategic thinking, using data, feedback and insight to refine programs and improve outcomes. Communication: Exceptional verbal and written communication skills-adept at presenting business and instructional results, facilitating strategic discussions, writing executive-level summaries and collaborating with Sales, Product and Success teams to drive measurable value. Education: Bachelor's degree required; advanced degree (e.g., M.Ed., M.A. in Instructional Technology, M.S. in Education Leadership) or equivalent professional certification is a plus. Bonus Qualifications: Experience managing portfolio-based customer success roles with renewal/expansion responsibilities in EdTech. Familiarity with K-12 procurement, district budgeting, and sales/renewal cycles. Interested in Joining Us? If this opportunity aligns with your interests and experience, we'd love to hear from you. Please include a brief cover letter sharing why you're interested in this position and how your skills make you a strong fit. Please note that this is a full-time, salaried position with commission, bones and benefits. We look forward to reviewing your application and connecting with you soon.

SecureW2 is a fast-growing provider of cloud-based network security solutions, helping organizations seamlessly deploy certificate-based authentication, PKI, and identity security. Our solutions enable enterprises, universities, and government organizations to eliminate passwords, strengthen security, and streamline network access. About the Role We are looking for a high-impact Customer Success Manager (CSM) who thrives in a growth-stage environment, where agility, adaptability, and a proactive approach are key to success. This is a strategic CSM role, responsible for driving implementation, adoption, renewals, and revenue expansion across a portfolio of SecureW2 customers. The ideal candidate is a technical, business-savvy, and revenue-oriented CSM who is comfortable wearing multiple hats, including acting as a trusted technical advisor, expansion advocate, and executive-level relationship manager. You'll own the entire customer journey, from technical onboarding and deployment to expansion and renewal, ensuring customers maximize value while identifying growth opportunities. Key Responsibilities Customer Ownership & Growth Own the full customer lifecycle, ensuring a smooth transition from technical onboarding to renewal and expansion. Drive revenue expansion by identifying and influencing upsell and cross-sell opportunities. Serve as a strategic partner to IT leaders, aligning our solutions to their evolving security needs. Proactively identify risk signals and take preemptive action to prevent churn. Growth-Stage Mindset, Technical and Commercial Acumen Thrive in an ambiguous, high-growth setting, balancing structure with the ability to build processes from scratch. Be resourceful and self-sufficient, leveraging cross-functional teams to solve customer challenges without relying solely on pre-defined playbooks. Become a technical power user in SecureW2's offerings Confidently present complex security concepts to both technical and non-technical audiences, from IT admins to the C-suite. Track customer health and expansion opportunities using an evolving CS tech stack (Salesforce, Monday, Outreach etc). Develop and refine customer playbooks to ensure faster adoption and greater lifetime value. Use data to drive decisions, tracking key renewal and expansion metrics to continuously improve customer engagement. Qualifications & Skills 4+ years of experience in Customer Success Management within cybersecurity, identity and access management (IAM), endpoint and network security, cloud security, IT and security operations, or related technology sectors. Experience in a high-growth company where agility, adaptability, and self-sufficiency are key. Revenue expansion mindset - experience identifying and driving upsell/cross-sell opportunities. Executive communication skills - ability to present to and influence CIOs, IT Directors, and Security Engineers. Technical aptitude - ability to quickly learn, explain, and apply network security and authentication concepts. Project management & organization - ability to manage multiple technical initiatives simultaneously. Strong problem-solving mindset - ability to think critically and act decisively in a dynamic environment. Extra Points For Experience in network security, identity management or PKI. Prior experience in an expansion-focused CSM role. Why Join SecureW2? Be part of a fast-growing, high-impact team shaping the future of network security. Work with cutting-edge identity security solutions that are disrupting the industry. A role with real influence-directly impact customer success, revenue growth, and product strategy. Competitive salary, bonus structure, and career development opportunities. If you're a technical, revenue-driven, and adaptable CSM who thrives in a high-growth environment, we'd love to hear from you!

Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities

Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations - we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth. Founded by leaders who helped scale The Trade Desk into the world's leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we're pioneering a new category at the intersection of AI, SEO, and brand strategy. Backed by top-tier VC investors and trusted by forward-thinking brands, we move fast, think boldly, and believe the best ideas win - regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you'll thrive here. Your Team You'll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune's growth. Our current GTM team spans sales, marketing, and customer success - with most teammates in our NYC office driving deals, shaping strategy, and growing our client base across both direct brands and agencies. This role will be based in our Seattle office, where we're expanding our presence on the West Coast. While the office is currently home to our engineering team, we're excited to grow the business side of the company in this location - making it an exciting opportunity to help shape how our West Coast team scales. You'll collaborate daily with teammates across time zones, working closely with our CS, sales, and product teams to support a mix of standalone clients and agency partners. This is a growth-critical role for Evertune, and we're excited to welcome someone who can thrive in a cross-functional, fast-moving environment. Your Role We're hiring an AI Customer Success Manager to support a growing portfolio of high-value clients and agency partners. This is a client-facing, relationship-driven role focused on onboarding, adoption, retention, and revenue expansion. You'll serve as the face of Evertune for your accounts - helping our customers uncover insights, stay ahead of change, and realize measurable impact. While you don't need deep SEO or AI expertise on day one, you'll be expected to get smart on how brands show up in LLMs - and translate that into clear, actionable guidance. This role is ideal for candidates with experience in adtech, martech, SEO tools, or similar spaces - and who's eager to build lasting client relationships, lead strategic conversations, and grow accounts over time. Responsibilities Own the post-sale customer journey: adoption, expansion, renewal, and upsell. Lead onboarding for new clients, including discovery sessions, education on GEO/AEO (SEO for Generative AI), and optimization roadmap. Serve as a trusted advisor to technical and non-technical clients alike. Proactively identify upsell opportunities - primarily around expanding coverage to new product lines, categories, or business units. Deliver insights that demonstrate impact and encourage stickiness - positioning Evertune as a must-have, not a nice-to-have. Maintain strong relationships with key client stakeholders, ensuring alignment between Evertune's capabilities and their growth objectives. Collaborate closely with the product and engineering teams to relay client feedback and help refine platform functionality. Help clients understand why AI isn't surfacing their brand - and what they can do to change that. Requirements 2-5 years of experience in Customer Success, Account Management, or similar client-facing SaaS role Experience in adtech, martech, SEO tools, or a closely related industry Proven ability to manage the full post-sale lifecycle: onboarding, driving adoption, renewals, and upsells. Experience executing success plans, tracking client KPIs, and proactively identifying churn risks. Strong relationship management skills - you know how to build trust, defuse issues, and become a go-to strategic partner. High EQ with excellent communication skills, both written and verbal. Comfortable leading client meetings, delivering insights, and fielding strategic or tactical questions on the fly. Experience managing multiple accounts and projects simultaneously, with a bias for action and ownership. Based in Seattle and willing to work in-office 3x/week. Nice-to-Haves Professional knowledge of SEO strategy Familiarity with AI tools or LLMs Familiar with tools like HubSpot, Notion, Asana, or similar CS workflows Experience working on a distributed team Culture & Values At Evertune, we're building more than just groundbreaking AI products-we're building a culture where innovation, ownership, and empathy thrive. Here's what we value: Collaboration & Kindness: We're ambitious, but never at the expense of being respectful and inclusive. Bias for Action: We move fast, iterate quickly, and prefer learning through doing. Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback. High Standards: We care deeply about quality-in our code, our design, and our communication. Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes. Compensation & Benefits Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors. The expected annual base salary for this role is between $90,000-$125,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion. This is an exempt position. Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits. Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Commercial Real Estate (“CRE”) is one of the world's largest asset classes plagued with poor quality data and archaic tools. And because the valuable private building data is trapped in a complex and rapidly evolving IT ecosystem, even the most sophisticated owners/operators and creditors struggle to use data to their competitive advantage. Founded in 2018, Prophia is the only company that has designed and built a machine learning driven data management platform that helps commercial real estate organizations drive the financial performance of their assets. We are a Series A stage company, having raised over $15m of venture capital to date to deliver trusted data to our customers, providing them with more time, insights, and risk management. We operate as a distributed team, with most employees based in the San Francisco Bay Area and Seattle and additional employees located across the country. About the Role: As critical members of our customer-facing teams, Customer Success Managers are responsible for ensuring that CRE professionals of various personas achieve their goals and desired outcomes through the Prophia product. They are dedicated to retaining, nurturing and growing existing accounts. This particular CSM will be responsible for the company's “emerging” accounts which require both individualized account management as well as scalable processes and communication strategies. Primary Responsibilities: Provide dedicated support to a book of business of emerging accounts (small-to-mid sized companies) Develop scalable playbooks, templates and automated touchpoints to manage a high volume of accounts efficiently Lead both individual and group product trainings for new users to ensure early adoption Manage renewal conversations and processes to ensure low customer churn Monitor usage metrics and leverage data to improve communication and processes for this specific segment of accounts Have a strong understanding of the Prophia platform and leverage this knowledge to answer inbound user questions Be the voice of the customer and convey feedback to the product team Qualifications: 3-5 years of experience in a customer-facing role Excellent verbal and written communication in various formats Passion for solving complex and sometimes ambiguous problems History of improving processes to enhance customer experience Familiarity with commercial leases and owner/operator groups is a strong plus Has experience in a fast-paced startup (less than 100 employees) or ability to excel in a high impact, high ambiguity startup environment in a role that is ever evolving Bachelor's degree or equivalent professional experience Do you have an entrepreneurial spirit and have an interest in being on the ground floor with a company taking on a huge market opportunity? This is a chance to have an impact on one of the world's largest markets and help establish Prophia as an industry leader and introduce machine intelligence/AI and unique insights to this market. Compensation for this role is comprised of an annual salary ranging between $100-120k + variable as well as equity and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications and experience. Next steps: If you think we may be a good fit for each other, we encourage you to apply! We will get back to you within a week. If we move forward, here is our typical interview process. A 30 minute phone call with a member of Prophia's People Team to understand your high-level background and to discuss logistics and expectations. A 45 minute video call with the hiring manager for the role to dig deeper into your background, relevant skills and early stage startup and/or CRE experience. A virtual onsite interview round! This stage includes 4-5 interviews with other members of the team focused on Prophia's company values and how you would demonstrate them if you were to join the organization. We Offer: Competitive salary and equity compensation Freedom to customize your work and technology set-up as you see fit; flexibility of location Comprehensive health, dental and vision care for you and your dependents Flexible time off policy and paid holidays $150 monthly wellness stipend Retirement plan (401K) Generous paid family, medical and bereavement leave policies Employee referral bonuses to encourage the addition of great new people to the team An amazing team and work environment --- Prophia is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be authorized to work in the US. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset. Syndio partners with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes. Join us in our mission to help companies make smarter pay decisions they can trust! About the role Syndio licenses software to companies to help them find and fix pay equity issues and stay in compliance over time. We're looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success. You will own the relationship with your customers, with a focus on delighting the key decision makers for each account. This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools. Why this job is exciting Guide your dedicated portfolio of customers to achieve their workplace equity goals while meeting and exceeding retention and growth targets. Be a trusted resource by communicating with customers about their ongoing workplace equity needs, product updates, customer sentiment, and industry topics. Work closely with our Implementation, Sales, Domain Expertise, and Product teams to support and delight customers at every point in the customer journey. Build customer relationships that lead to renewals, upsell opportunities, and references, and take pride in hitting revenue milestones that reflect your success. Identify and synthesize evolving customer needs, and collaborate with Product and Development teams to design and implement solutions in the product. Strategically manage your accounts with a focus on maximizing customer lifetime value and uncovering opportunities for expansion. Influence Syndio's overall customer service strategy as we grow to scale onboarding, communication, and ongoing engagement. Participate in comprehensive training to gain in-depth knowledge about the nuances of workplace equity, including statistics, analytics methods, and pay equity laws - equipping you to confidently connect our mission with measurable business outcomes. About you You have 5+ years of demonstrated experience in Customer Success and/or Sales/Account Management You have a demonstrated track record managing large enterprise Fortune 100 companies You have a proven ability to engage and multi-thread with C-Suite executives & SVP level You thrive in roles that combine customer relationship building with a strong focus on revenue retention and account growth. You are passionate about our mission to close pay gaps, create fairness in the workplace, and utilize data to drive that change. You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment. You are motivated by achieving and exceeding revenue retention goals, meeting quotas, and celebrating wins with your team and customers. You have a keen eye for uncovering expansion opportunities, negotiating renewals, and managing accounts with a strategic approach to revenue growth. You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs. You naturally seek out ways to deliver measurable value for customers and the business, aligning your work with clear revenue and retention targets. You are willing to ask questions and turn to others for support and expertise. You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite. You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells.. You bring empathy, calm, and confidence to help customers overcome challenges. You're proactive, always two steps ahead to deliver what customers need next. You are highly organized with excellent time management skills. You are eager to leverage AI tools responsibly to maximize your output and enhance customer success. You're excited to own and drive initiatives within Syndio that build your skills and interests and that directly contribute to both customer impact and company growth. You are located on the West Coast, able to work 9-5 PT hours, and authorized to work in the US for any employer without the need for visa support now or in the future. Why you'll love it here: 👥 Check out our Employee Experience page for more information on our Mission & Values, Work-Life Balance, Pay Transparency, Diversity, Culture, and Benefits. 💰 Competitive Compensation. For this role our base salary is targeted at $99,000-$120,000 per year plus 20% additional variable. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 🏆 Syndio Equity - So you can share in Syndio's success. 🏝 Flexible Vacation Policy - We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. 🐣 Paid parental leave 🩺 Medical, Dental, Vision - Syndio pays 90% of employee premiums, and 50% for dependents. 🏥 Life Insurance & Disability - Syndio covers the full premium. 🏦 401(k) Plan - To help you save for your future. 📍 Remote-First in our specified talent-hub cities, allowing for opportunities to meet up and socialize! #LI-Remote Role progression Within 1 month, you'll have completed a comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. You'll be ready to be an advocate for workplace equity and help customers achieve it. Within 3 months, you'll be fully ramped and supporting your own portfolio of customers. Within 6 months, you'll be growing a portfolio of customers, guiding the overall workplace equity strategy, playing an important role in customer renewal conversations, and influencing the product roadmap. Interview process Chat with a member of our Talent Team: 30 min phone call Meet the Hiring Manager: 30 min zoom interview Meet the Team: 3-4 video interviews with departmental and cross-functional team members Finalist: Mock EBR with CS Leaders - 60min At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us. Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish. At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation. About the Position: Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSM). CSMs will onboard, coordinate installation, engage, retain and enable our customers to curate their data at exabyte scale. The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success. Responsibilities: * Own the ultimate success of Qumulo customers including customer onboarding, installation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product. * Drive seamless onboarding processes and coordinate with OEM & Channel partners, account teams and customers to ensure successful deployments and expansions. * Work cross-functionally with our sales, product, operations and engineering teams to proactively manage each customer's successful deployment and on-going usage of Qumulo products. * Prioritize and drive resolution for customer issues and escalate as needed. * Attend and present data driven quarterly business reviews to our customers * Provide feedback to engineering and product teams on product feature requests and areas of improvements. * Keep customers informed of product improvements that are beneficial to the customer's workflows. Qualifications: * 5+ years in a Customer Success, Account Management, or client-facing role at a SaaS company. * Proven experience managing mid-to-large customer accounts * Experience with B2B SaaS business models and customer lifecycle stages (onboarding, adoption, renewal, expansion). * Excellent written and verbal communication skills * Strong problem solving skills with a can do attitude * Strong project management and organizational skills * Detail oriented and able to multitask and prioritize * Ability to escalate issues appropriately * Experience in working in an open, collaborative environment, using tools such as Slack or Teams * Experience in managing the success of up to 75 accounts * Ability to travel up to 10% * Preferred: * Familiarity with modern switch operating systems (Cisco, Arista, Mellanox) * Familiarity with Linux & Windows operating systems * Familiarity with Windows Active Directory * Familiarity with scale-out file systems The annual pay range for the role is USD $102,000 - $152,000. Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required. For more information on our Applicant and Employee Privacy Notice please click on the link below: Applicant and Employee Privacy Notice #LI-Remote

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. As a Customer Success Digital Orchestrator you will play a pivotal role in shaping the future of how F5 best serves our customers. You will be responsible for creating our comprehensive, next-generation digital Customer Success program, which aims to improve customer time to value, enhance customer experience, and boost employee productivity. This role requires a dynamic individual who can innovate in the digital space, champion a large cross-functional program, and develop strategies to improve our ability to scale and drive outcomes across the customer lifecycle. What will you do? Design, own, and implement a cutting-edge digital Customer Success program that leverages AI technology to enhance our engagement model and drive meaningful customer outcomes. Collaborate closely with Sales, Marketing, Product, and Support teams to create a cohesive customer journey and continuously improve our approach. Develop and execute innovative strategies to guide customers through the F5 customer journey, ensuring adoption and value realization across various segments and personas. Streamline and enhance the efficiency of Customer Success Managers in serving their customers. Utilize various tools and modalities, such as customer community, knowledge base, bots, in-app messaging, email campaigns, webinars, office hours, and training opportunities. Analyze the effectiveness of digital program components and their impact on onboarding, adoption, retention, and expansion. Managing and maintaining relationships with a high volume of customers. Owning the entire customer lifecycle, from onboarding to renewals and upsells. Working cross-functionally with internal teams such as engineering, product, and support. How do you qualify? Showcase 5+ years' experience in a customer success, working at a global SaaS B2B technology, SaaS, or enterprise software company. Hold a Bachelor's degree in Computer Science, Business Administration or a related field. Strong understanding of AI and MLL technologies and their application in a Customer Success organization Master's degree is a plus Skills, attributes and behaviors: Expertise in building a Digital Customer Success program with proven methods that support F5 customers. Demonstrated success in developing, implementing, and innovating digital customer engagement strategies. Skilled at leading large, cross-functional initiatives that require vision setting, stakeholder alignment, execution, and change management. Strong influencer, with the ability to inspire and guide teams towards achieving strategic objectives. Analytical abilities with experience using data to measure success and inform strategy. Willingness and ability to operate in a fast-paced, dynamic, and high-growth technology environment. Experience with Gainsight and Gainsight's Journey Orchestration. Evaluation Criteria: Demonstrate a passion for designing scalable processes. Ability to break down ambiguous problems into manageable components and develop optimal solutions. Willingness to be hands-on and delve into complex operations. Exhibit a high level of ownership and commitment to your work. Excellent communication skills, both written and verbal, with a professional demeanor. Strong listening skills and openness to input from team members, other departments, and the ability to influence and engage others effectively. If you are a creative problem-solver, possess strong analytical skills, and thrive in a collaborative environment, we would love to hear from you. Join our team and help us drive customer success to new heights! The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. The annual base pay for this position is: $123,200.00 - $184,800.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: ******************************************* . F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.

Salary Range: $24.00 - $26.00 per Hour Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Caregiver Success Manager, you'll be at the heart of our care delivery team-overseeing the scheduling, support and professional development of our in-home Caregivers. You'll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards. Job Duties Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction Communicate regularly with the Client Success Manager, client, client's family or representatives regarding scheduling updates Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers Provide training to Caregivers under the direction of the Director of Home Care Ensure Caregivers are compliant with their continued education/training programs Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool Travel within the greater Tacoma/ Greater Seattle area as needed or assigned Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week. Qualifications 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred Valid Driver's License and vehicle insurance with clean DMV record required Current Certified Nursing Assistant or Home Care Aide Certification preferred Proficiency in using healthcare management software preferred Compensation & Benefits: Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. Competitive compensation: $24.00 - $26.00 per hour Health, dental & vision insurance 401(k) with company match Paid time off + 10 paid holidays per year Professional development support Same day pay available through TapCheck Supportive workplace culture, with mission-driven team Apply Today If you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.

Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight. As a Customer RevOps Manager, you'll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify's machine-learning forecasting. You'll work closely with Customer Success, Engineering, and our ML team to confirm customers' internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights. This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.What You Will Do Lead Customer Onboarding: Drive discovery with customers' RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success. Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer's revenue reporting logic, forecasting strategy, and segmentation rules. Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies. Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting. Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams. Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows. Who You Are RevOps-Fluent: Strong understanding of SaaS revenue operations-pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic. Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues. Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders. Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes. Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment. 4-6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms. Strong RevOps background with direct forecasting and revenue-metrics experience. Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight. Ability to read and troubleshoot SQL queries (basic query writing a plus). Strong project-management skills to coordinate multiple stakeholders and meet milestones. Experience at an early-stage startup is a plus. Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

Job Description We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do Build and scale a world-class customer support organization Define and execute support strategy across all player touchpoints, ensuring consistency and quality Implement tools, automation, and processes to improve efficiency, scalability, and self-service options Track and optimize KPIs to drive continuous improvement Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards Collaborate closely with product team to deliver safe and engaging player experiences Represent the player's voice and make sure their perspective informs both product and operational decisions What We're Looking For 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role Proven experience in scaling support operations in mobile games Deep familiarity with support tools Strong analytical mindset; comfortable using data to make decisions and drive improvements Excellent leadership and people management skills Strong communication and collaboration skills across departments Must be based in the United States

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic commercial services relationships with clients, including many multi-national organizations. This Client Manager, U.S. Large Enterprises, is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio of approximately 10 clients in the Mid-Atlantic United States. How will you make an impact in this role? **Role Responsibilities:** + Serve as payments expert to proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to drive spend expansion/growth. + Lead development of proposals and pricing for client renewals and expansion, negotiate client contracts, and oversee implementation of solutions. + Engage, develop, and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. **Qualifications:** + Minimum of 5 years prior strategic relationship management and/or sales experience. + Must possess a sense of urgency and deep resilience to drive results and win. + Experience with managing complex and challenging clients. + Proven relationship management skills demonstrating a comfort and effectiveness in establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies. + Experience with the following industries preferred: Food & Beverage, Retail, Business & Professional Services, Financial Services, Information Technology, Media & Entertainment. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through the sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. + Effective oral and written communication skills, with the ability to influence internal and external partners. + Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance. + Ability to effectively present products, technical solutions, and financials to clients in a strategic manner. + Must be able to work in a virtual environment. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021826

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform. The Manager, Customer Support Tier 2 manages a team of Tier 2 Customer Support Specialists. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy. Ultimately, the Manager, Customer Support Tier 2 is responsible for managing an effective Customer Support team with an emphasis on professional development. Primary Job Responsibilities: Manage and lead a team of Tier 2 Customer Support Specialists to achieve SLA and meet quality standards for all client work Ensure all new team members are successfully onboarded working with the other managers to manage an effective process; facilitate trainings as needed Provide coaching and career development for team members Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development Audit customer chat, email and phone interactions weekly for quality and process adherence Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations Collaborate with the Director, Customer Support Business Operations to develop the overall support strategy within the Customer Support organization Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues Participate in Customer Support promotion and hiring process Leverage a suite of tools including Salesforce and Tableau to monitor workflow, SLA and team performance Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases Continually evaluate the opportunity for process improvements and implement best practices Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Skills and Qualifications: 3+ years of customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment Demonstrated success with workflow optimization in a real time, fast paced environment Proficient with Salesforce or similar CRM preferred Proficient with Microsoft Excel including pivot tables and advanced formulas Have excellent verbal and written communication skills with a keen eye for detail A client first attitude and love to engage with customers Interested in financial markets or services, particularly private equity and venture capital Ability to operate with a strong sense of urgency and deliver results Have terrific prioritization skills to high call volume in parallel with project work Comfortable to engage with a diverse array of customers Team player with the desire to try new ideas in order to achieve greater levels of success Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily Must be authorized to work in the United States without the need for visa sponsorship now or in the future Benefits + Compensation at PitchBook: Physical Health Comprehensive health benefits Additional medical wellness incentives STD, LTD, AD&D, and life insurance Emotional Health Paid sabbatical program after four years Paid family and paternity leave Annual educational stipend Ability to apply for tuition reimbursement CFA exam stipend Robust training programs on industry and soft skills Employee assistance program Generous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts program Employee resource groups Subsidized emergency childcare Dependent Care FSA Company-wide events Employee referral bonus program Quarterly team building events Financial Health 401k match Shared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation Annual base salary: $95,000 Target annual bonus percentage: 12% Working Conditions: At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can't be replicated remotely. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. Life At PB: We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-AD2 #LI-Onsite

Who Are We Looking to Add to Our Team? Supio is growing fast - and we're on a mission to transform how our customers work using AI. We're looking for an experienced Manager of Customer Success to lead a high-performing team of 4-6 CSMs. You'll drive adoption, retention, and renewals while ensuring every Supio customer becomes a raving fan. Join Supio and help us redefine customer success in the AI era. What You'll Do * Lead & Develop a Team: Coach, mentor, and grow a talented group of CSMs. You'll invest in their professional development and foster a culture of continuous learning and achievement. * Drive Customer Value: Understand what matters most to our customers and ensure Supio delivers measurable impact. * Own Renewals & Retention: Hit renewal targets, reduce churn, and identify expansion opportunities across your customer base. * Build Relationships: Partner with key accounts to align Supio's solutions with their business goals. * Optimize Processes: Refine success playbooks for onboarding, QBRs, risk management, and upsell motions. * Collaborate Cross-Functionally: Work closely with Sales, Product, and Support to deliver a seamless customer experience. * Leverage Data: Use KPIs to guide your team's performance and improve customer outcomes. * Handle Escalations: Lead customer issue resolution with urgency and empathy. What You'll Bring * 5+ years in Customer Success or Account Management (SaaS preferred), including 2+ years managing teams * Proven record of driving renewals and retention * Passion for coaching and developing talent * Experience with legal tech or legal clients (a plus) * Data-driven and customer-obsessed mindset * Strong collaboration and communication skills * Familiarity with CS tools (Gainsight, ChurnZero, Vitally, etc.) and CRMs (HubSpot, Salesforce) Compensation The base salary range for this position is 160,000-175,000 annually plus bonus and equity. Compensation includes base salary and a variable component, as well as equity. Compensation may vary outside of this range depending on a number of factors, including a candidate