Customer success manager jobs in Olympia, WA - 525 jobs

* Candidate must reside in MST or PST state* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: The Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs. To succeed in this role you must meet the following requirements: Develop strong customer relationships and serve in the role of RingCentral trusted partner. Proactively drive adoption across RingCentral's multiple product technology stack to ensure customers are maximizing ROI. Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter. Mitigate churn risk and protect portfolio MRR growth. Maintain and grow monthly recurring revenue for RingCentral's most valued customers. Project Management - quarterback internal and external initiatives. Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationship to better support premium RingCentral customers. Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth. Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base. Desired Qualifications: 3 to 7 years plus of direct and verifiable major accounts-level customer success experience. Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals. Driven by personal, team and company achievement with a commitment to excellence. Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality. Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness. Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues. Experience and comfort interacting with and influencing C-level executives. Strong communication skills - written and verbal - with understanding of situational best practices. Excellent presentation skills - from small to large audiences. Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes. Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred. Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred. BS or equivalent education and relevant experience What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Parental support for children with developmental and learning disabilities Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, Nevada, Washington, California the compensation range for this position is between $70,700 and $113,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This individual may be based remotely preferably in the greater Seattle, WA or Portland, OR area with the availability to travel to the nearest office as needed. A Day in the Life of the National Channel Manager: Supports team with the evaluation and assessment, as to bid or no-bid, of wholesale opportunities. Ascertain and negotiate scope of work and pricing with Sales, Engineering and customer, as needed Work with SEs and Sales and Senior offer management team as needed to create offer content, written narratives for complex and non-standard offers and customer presentations. Create Quote documents and/or fill out RFP/RFQs as directed by Senior Offer Management. Identify, recruit, and manage key channel partners, and strategic alliances. Establish strong relationships with partners, providing support, training, and guidance to enhance their sales effectiveness. Collaborate with internal teams (Sales engineering, marketing, product development, and operations) to align sales initiatives with business objectives. Sales Support Supports team with Creating and Reviewing Contracts, ASRs and PONs. Responds to customers on Installs, Changes (Renewals/upgrades/etc) and Disconnects. Hands off to Senior OM team, Implementation, Sales and Account management as needed. Develop and execute a comprehensive channel sales strategy to drive revenue growth and market expansion. Monitor channel performance, analyze sales data, and implement strategies to optimize partner success. Suggest innovative incentive programs to drive partner engagement and sales growth. Stay informed on industry trends, competitive landscape, and emerging technologies to identify new opportunities. Develop and manage forecasting and reporting to ensure visibility into partner sales performance. Represent the company at industry events, trade shows, and partner meetings to strengthen brand presence. Other Duties As Assigned What You Bring to the Table: 5+ years of experience in channel sales, business development, or partner management within the telecommunications industry. Excellent analytical, verbal, written, presentation and Excel skills Ability to work with diverse teams to facilitate and achieve results Ability to communicate with management, team leaders, and customers Detail, quality and timeline-oriented Exhibits commitment, resilience, accountability and teamwork Familiarity with Microsoft Office applications Proven track record of achieving and exceeding sales targets through channel partnerships. Strong knowledge of telecom products and services, including wireless, VoIP, broadband, or enterprise solutions. Exceptional communication, negotiation, and relationship-building skills. Ability to develop and execute strategic sales plans with measurable success. Proficiency in CRM and sales analytics tools. Willingness to travel as needed to meet partners and attend industry events. Education: Bachelor's degree in Business, Marketing, Communications, or a related field or equivalent experience. We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program *Benefits listed above are for regular full-time position Base Salary: The base salary range for this position is $80,000-$105,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations. Commissions at plan: Targeted commissions at full attainment are sixty-thousand annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly

*This is a full-time, exemp t , hybrid role based in one of our active markets, with a regular weekly in-office presence to support collaboration, relationship-building, and effective team leadership. Role Overview The Director, Customer Support Operations leads the strategy, performance, and day-to-day execution of our customer and partner support function. This role oversees the team responsible for intake, case management, issue resolution, and ongoing support, ensuring that customers receive high-quality, equitable, and reliable service. This leader is also responsible for evaluating, implementing, and optimizing the tools and systems that power customer support, working closely with Product, Engineering, and Data teams to ensure technology enables service delivery. What Success Looks Like This role offers the opportunity to build and strengthen the foundation of our customer support operations as we scale. Success will look like: Clear, consistent service standards and escalation paths that create confidence for frontline teams and partners Support systems and workflows that enable reliable, high-quality service across markets Meaningful visibility into support performance through metrics that inform decisions and improvements Reduced operational friction for teams through clearer ownership, processes, and tools A stronger feedback loop between Customer Support and Product that addresses root causes, not just symptoms Key Responsibilities Customer Support Leadership Own the end-to-end customer and partner support experience, from initial intake through resolution and follow-up Establish clear service standards, response times, escalation paths, and quality benchmarks Ensure support services are delivered with empathy, dignity, and cultural competence Team Leadership & Workforce Management Define staffing models, scheduling, and performance expectations aligned to service demand (9am 5pm local time coverage needed nationwide) Manage, train, and develop a team of highly motivated individuals across our distributed city network Foster a culture of accountability, learning, and continuous improvement Lead budgeting, forecasting, and resource planning for Support operations Tooling, Systems & Technology Enablement Evaluate, select, and continuously improve support tooling, including CRM, case management, and ticketing platforms Partner closely with Product and Engineering teams to influence product roadmaps based on frontline support insights Communicate customer operational needs with clarity, ensuring Product and Engineering teams have what they need to deliver effective solutions Ensure tools and workflows scale with organizational growth while maintaining service quality Performance Management & Quality Assurance Define and track actionable support metrics (e.g., response time, resolution time, backlog, satisfaction) Implement quality assurance frameworks and coaching programs to improve consistency and effectiveness Use data and qualitative insights to identify root causes and drive improvements Qualifications Required 7+ years of experience in operations, customer support, community services, or related fields, including people leadership Prior experience working at a technology company or in a tech-enabled organization with close Product partnership Demonstrated experience evaluating, implementing, and optimizing support or CRM tooling Strong operational and analytical skills, with experience managing service-level metrics Excellent communication and cross-functional collaboration skills Preferred Experience partnering directly with Product and Engineering teams on roadmap and feature development Experience scaling customer support operations, including workforce planning Experience leading teams operating in emotionally intense or high-stress environments What We Offer Housing Connector offers a comprehensive benefits package designed to support employee well-being, equity, and professional growth, including: Comprehensive Health Coverage: Medical, dental, and vision plans. We pay 100% of employee premiums and 50% of partner/dependent premiums Generous Paid Time Off: 22+ days of PTO in your first year, plus dedicated Community Service Leave Extensive Holiday Schedule: Includes a full week off in December Paid Parental Leave: Supportive leave options for growing families Employee Assistance Program (EAP): Confidential resources for personal and professional support Life Insurance: Financial protection for you and your loved ones Flexible Spending Accounts: Health and dependent care FSAs 401(k) with Employer Match: Up to 6% employer match Professional Development Stipend: $500 annually to support learning and growth About Housing Connector Housing Connector is a tech-powered nonprofit on a mission to transform housing access for those who need it most. We partner with property owners to address financial and resident-related challenges, helping open doors to more individuals and families in need. Through our Zillow-powered marketplace, we streamline the housing search process for case managers and housing providers, making it easier to find the right homes for their clients. We believe no unit should sit vacant while people need a home. Our collaborative approach ensures both properties and residents can thrive, creating outcomes that are sustainable and impactful. Recognized as a World Changing Idea by Fast Company and named one of the Best Places to Work by Puget Sound Business Journal, weve generated millions in revenue for property partners and helped thousands of people secure stable housing. Housing Connector is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, pregnancy, or any other legally protected characteristic. Compensation details: 120000-160000 Yearly Salary PI4c51b15ce763-31181-39431321

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work - from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk. The Role As a Customer Success Manager at Amperity, you will play a critical role in guiding our customers through the entire lifecycle of their engagement with us. A great customer success manager has a deep understanding of customer adoption and usage, and pushes the customer and the Amperity team towards activities that drive business value. You will work closely with cross-functional teams including Sales, Implementation, Product, and Engineering, ensuring that our clients not only achieve their goals but also derive long-term value from our platform. You'll be a strategic partner, collaborating with customers to define success, drive adoption, and manage ongoing customer relationships. Interesting Problems Customer Adoption of the Amperity Platform * Partner with customers to co-author and maintain iterative business value roadmaps based on the strategic direction defined by the customer, establishing clear milestones and mutual expectations * Proactively communicate progress and identify risks, being assertive in bringing the right partners, internal and external, to the table * Actively participate in the solutioning against customer use cases and goals Customer Health and Growth * Drive Monthly Business Reviews (MBRs) and Executive Business Reviews (EBRs), collaborating with your Account Executive and Services teams to execute * Collaborate with the BVS team (Business Value Services) to quantify Amperity's value as it relates to cost savings and revenue growth for the customer * Present new use cases and platform capabilities to customers that enhance their ability to execute on their business value roadmap Customer Advocacy and Relationship Building * Engage with late-stage prospects to set expectations and ensure a smooth transition to the post sales team * Provide input on the MVP milestones defined during the sales cycle * Build and maintain strong relationships with key customer stakeholders and ensure Amperity is multithreaded throughout your book of business * Celebrate value unlocks within customer accounts, including organizing internal roadshows, creating engaging videos, and delivering personalized notes to reinforce positive results * Connect customers to other customers for value-add conversations Collaboration and Internal Communication * Partner with Account Executives to uncover and advance expansion opportunities, including upsell, cross-sell, and new use cases, by aligning on customer goals and timing * Proactively flag competitive risks and market shifts to Account Executives and co-develop strategic plays to protect and grow account value * Surface key themes or concerns within the customer base (problems, solutions, ecosystem, adoption blockers) About You * 8 - 12+ years in an enterprise customer success, consulting, or digital transformation role. Strong preference for background in at least one of the following areas: * Data infrastructure or analytics * Consumer brands * Personalization, paid media, lifecycle marketing etc. * Proven track record of supporting large organizations, including Fortune 100 companies * Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals. * A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs. * Thrive in ambiguous environments, identify problems and drive clarity toward successful outcomes. * Exceptional presentation and storytelling skills and ability to explain complex concepts in an easily understood manner * Collaborative team player with a strong ability to drive alignment and work cross-functionally with internal teams. * Practitioner-level knowledge of martech tools, landscape and workflows Location Seattle, WA Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility Compensation Base Salary: $140,000-$160,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, and the level at which you join. We also consider internal equity, market conditions, and overall business needs. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Who Are We Looking to Add to Our Team? Supio is growing fast - and we're on a mission to transform how our customers work using AI. We're looking for an experienced Manager of Customer Success to lead a high-performing team of 4-6 CSMs. You'll drive adoption, retention, and renewals while ensuring every Supio customer becomes a raving fan. Join Supio and help us redefine customer success in the AI era. What You'll Do * Lead & Develop a Team: Coach, mentor, and grow a talented group of CSMs. You'll invest in their professional development and foster a culture of continuous learning and achievement. * Drive Customer Value: Understand what matters most to our customers and ensure Supio delivers measurable impact. * Own Renewals & Retention: Hit renewal targets, reduce churn, and identify expansion opportunities across your customer base. * Build Relationships: Partner with key accounts to align Supio's solutions with their business goals. * Optimize Processes: Refine success playbooks for onboarding, QBRs, risk management, and upsell motions. * Collaborate Cross-Functionally: Work closely with Sales, Product, and Support to deliver a seamless customer experience. * Leverage Data: Use KPIs to guide your team's performance and improve customer outcomes. * Handle Escalations: Lead customer issue resolution with urgency and empathy. What You'll Bring * 5+ years in Customer Success or Account Management (SaaS preferred), including 2+ years managing teams * Proven record of driving renewals and retention * Passion for coaching and developing talent * Experience with legal tech or legal clients (a plus) * Data-driven and customer-obsessed mindset * Strong collaboration and communication skills * Familiarity with CS tools (Gainsight, ChurnZero, Vitally, etc.) and CRMs (HubSpot, Salesforce) Compensation The base salary range for this position is 160,000-175,000 annually plus bonus and equity. Compensation includes base salary and a variable component, as well as equity. Compensation may vary outside of this range depending on a number of factors, including a candidate

Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities

Job DescriptionAdora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth-and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform. Role Overview: We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.What You'll Own: Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders Identify expansion opportunities and collaborate with sales teams to drive account growth Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns Troubleshoot client issues and coordinate with product and engineering teams for resolution Create and maintain customer success documentation, playbooks, and process improvements Advocate for client needs internally and provide product feedback to development teams Support contract renewals and work to minimize churn through proactive relationship management Who You Are: 5+ years of experience in customer success, account management, or client services roles ideally in startup environments Experience with paid media platforms or advertising technology required Thrives in ambiguous, fast-changing environments where processes are still being defined Proven track record of managing client relationships and driving customer retention/expansion Strong understanding of SaaS business models and customer lifecycle management Excellent communication and presentation skills with ability to engage C-level executives Analytical mindset with experience using customer success platforms and data analysis tools Problem-solving abilities with a proactive approach to identifying and addressing client needs Experience working in fast-paced startup environments and managing multiple accounts simultaneously Strong organizational skills with attention to detail and process optimization Bachelor's degree in Business, Marketing, Communications, or related field preferred What We Offer: Competitive salary, stock, and benefits package A collaborative, inclusive, and dynamic work environment in a high-growth start-up Opportunities for professional growth and development Be first at a new, hot, growing company in a dynamic industry A chance to work on innovative projects in a cutting-edge field (Generative AI, etc.) Benefits include stock options and medical/dental/vision insurance.We are an equal opportunity employer and value diversity and inclusion at our company. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SecureW2 is a fast-growing provider of cloud-based network security solutions, helping organizations seamlessly deploy certificate-based authentication, PKI, and identity security. Our solutions enable enterprises, universities, and government organizations to eliminate passwords, strengthen security, and streamline network access. About the Role We are looking for a high-impact Customer Success Manager (CSM) who thrives in a growth-stage environment, where agility, adaptability, and a proactive approach are key to success. This is a strategic CSM role, responsible for driving implementation, adoption, renewals, and revenue expansion across a portfolio of SecureW2 customers. The ideal candidate is a technical, business-savvy, and revenue-oriented CSM who is comfortable wearing multiple hats, including acting as a trusted technical advisor, expansion advocate, and executive-level relationship manager. You'll own the entire customer journey, from technical onboarding and deployment to expansion and renewal, ensuring customers maximize value while identifying growth opportunities. Key Responsibilities Customer Ownership & Growth Own the full customer lifecycle, ensuring a smooth transition from technical onboarding to renewal and expansion. Drive revenue expansion by identifying and influencing upsell and cross-sell opportunities. Serve as a strategic partner to IT leaders, aligning our solutions to their evolving security needs. Proactively identify risk signals and take preemptive action to prevent churn. Growth-Stage Mindset, Technical and Commercial Acumen Thrive in an ambiguous, high-growth setting, balancing structure with the ability to build processes from scratch. Be resourceful and self-sufficient, leveraging cross-functional teams to solve customer challenges without relying solely on pre-defined playbooks. Become a technical power user in SecureW2's offerings Confidently present complex security concepts to both technical and non-technical audiences, from IT admins to the C-suite. Track customer health and expansion opportunities using an evolving CS tech stack (Salesforce, Monday, Outreach etc). Develop and refine customer playbooks to ensure faster adoption and greater lifetime value. Use data to drive decisions, tracking key renewal and expansion metrics to continuously improve customer engagement. Qualifications & Skills 4+ years of experience in Customer Success Management within cybersecurity, identity and access management (IAM), endpoint and network security, cloud security, IT and security operations, or related technology sectors. Experience in a high-growth company where agility, adaptability, and self-sufficiency are key. Revenue expansion mindset - experience identifying and driving upsell/cross-sell opportunities. Executive communication skills - ability to present to and influence CIOs, IT Directors, and Security Engineers. Technical aptitude - ability to quickly learn, explain, and apply network security and authentication concepts. Project management & organization - ability to manage multiple technical initiatives simultaneously. Strong problem-solving mindset - ability to think critically and act decisively in a dynamic environment. Extra Points For Experience in network security, identity management or PKI. Prior experience in an expansion-focused CSM role. Why Join SecureW2? Be part of a fast-growing, high-impact team shaping the future of network security. Work with cutting-edge identity security solutions that are disrupting the industry. A role with real influence-directly impact customer success, revenue growth, and product strategy. Competitive salary, bonus structure, and career development opportunities. If you're a technical, revenue-driven, and adaptable CSM who thrives in a high-growth environment, we'd love to hear from you!

Job DescriptionThe Customer Success Manager (CSM) will develop customer relationships that promote retention and loyalty. They will work closely with internal and external customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. The CSM will play a critical role in ensuring our customers achieve their desired outcomes, are satisfied with our products and services, and ultimately realize the value they expect from their investment. Major Responsibilities: Customer Onboarding: Guide new customers through onboarding, ensuring they understand the product/service and how to use it effectively. Relationship Management: Build strong, long-lasting customer relationships through regular communication and proactive support with clients from end-users to C-Suite. Customer Retention: Monitor customer health metrics, identify at-risk accounts, and implement retention strategies. Success Planning: Develop and execute customer success plans to ensure customers achieve their goals and objectives. Advocacy: Act as the voice of the customer within the company, providing feedback to internal teams to improve products, services, and customer experiences. Upselling and Renewals: Identify opportunities for upselling and work with sales to drive renewals. Issue Resolution: Address and resolve customer issues and concerns in a timely and effective manner. Training and Support: Provide training, resources, and support to help customers maximize the value of our products/services. Metrics and Reporting: Track and report on key customer success metrics, including customer satisfaction, retention, and product usage. Education and Experience: 4+ years in Customer Success, Account Management, or similar role, that includes customer retention, growth, adoption, and issue resolution. Bachelor's degree preferred Customer management experience in a software, data, or SaaS environment preferred. Sales/selling methodology and techniques Demonstrated ability to engage in positive relationships to collaborate across multiple company functions (Sales, Services, Marketing, Product, etc.). Consistent track record to collaborate and build positive relationships with customers, including the executive level. History of presenting compelling presentations to executive-level customers, contacts, and internal stakeholders. Extensive experience analyzing data and being able to make meaningful deductions from the data. Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, institutions, companies, and communities. Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original selves to work. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary Range: $26.00 per Hour Bonus: $500 Onboarding Bonus payable after completing 60 days with the company. Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation) Join Our Mission to Support Families When They Need It Most Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes. As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We're looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you're ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you. About the Role As a Caregiver Success Manager, you'll be at the heart of our care delivery team-overseeing the scheduling, support and professional development of our in-home Caregivers. You'll work closely with the Client Success Manager to ensure Caregivers are effectively matched with clients, mentored with compassion, and equipped to provide outstanding care. The ideal candidate for this role is someone with a people-first management style, excellent organization and time management skills, and a commitment to ensuring the highest care delivery standards. Job Duties Efficiently schedule Caregivers with clients, ensuring compatibility of skills and care needs to ensure client satisfaction Communicate regularly with the Client Success Manager, client, client's family or representatives regarding scheduling updates Utilize effective staffing skills and regularly monitor staffing statistics to strategically increase client hours and avoid overtime Ensure proper pay rates, billing codes, and shift accuracy in AlayaCare and ADP Conduct supervisory visits and performance evaluations, providing coaching/counseling to Caregivers Provide training to Caregivers under the direction of the Director of Home Care Ensure Caregivers are compliant with their continued education/training programs Collaborate closely with the Caregiver recruiter, providing backup when needed to ensure a sufficient Caregiver pool Travel within the greater Tacoma/ Greater Seattle area as needed or assigned Occasionally provide in-home support to clients, covering for caregivers who call-off, when necessary Participate in regularly scheduled on-call rotation handling off-hours staffing needs Your work time is paid and in addition to your standard schedule. Approximately 1 night a week. Qualifications 2+ years of experience in healthcare care coordination, client management, or related role with transferrable skills preferred Valid Driver's License and vehicle insurance with clean DMV record required Current Certified Nursing Assistant or Home Care Aide Certification preferred Proficiency in using healthcare management software preferred Compensation & Benefits: Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees. Competitive compensation: $26.00 per hour Health, dental & vision insurance 401(k) with company match Paid time off + 10 paid holidays per year Professional development support Same day pay available through TapCheck Supportive workplace culture, with mission-driven team Apply Today If you're ready to support families through life's most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.

Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight. As a Customer RevOps Manager, you'll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify's machine-learning forecasting. You'll work closely with Customer Success, Engineering, and our ML team to confirm customers' internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights. This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.What You Will Do Lead Customer Onboarding: Drive discovery with customers' RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success. Align Revenue Operations: Translate RevOps use cases into implementation plans, aligning Magnify to each customer's revenue reporting logic, forecasting strategy, and segmentation rules. Configure & Troubleshoot Systems: Triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies. Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting. Refine Processes: Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams. Customer Advocacy: Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows. Who You Are RevOps-Fluent: Strong understanding of SaaS revenue operations-pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic. Technically Savvy: Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues. Customer-First Communicator: Professional presence with the ability to build trust and engage both leadership and technical stakeholders. Cross-Functional Operator: Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes. Growth-Minded: You learn quickly, embrace challenges, and thrive in a fast-paced startup environment. 4-6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms. Strong RevOps background with direct forecasting and revenue-metrics experience. Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight. Ability to read and troubleshoot SQL queries (basic query writing a plus). Strong project-management skills to coordinate multiple stakeholders and meet milestones. Experience at an early-stage startup is a plus. Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

As an Associate Customer Success Manager, you will manage a portfolio of customers while learning the ins and outs of customer success and account management at scale. You will be responsible for supporting customer retention, satisfaction, and engagement. This role is designed to help you grow and develop in your customer success career, with opportunities to expand your skills and take on greater responsibilities as you gain experience. This is a remote position; however, candidates must reside in the PST or MT time zone. The impact you'll have: Creation and delivery of renewal quotes, ensuring accuracy and alignment with customer agreements. Help track and manage renewal timelines under the guidance of senior team members. Build foundational relationships with your assigned accounts, learning to address customer needs and concerns. Proactively reach out to customers to ensure they are satisfied with the product and services. Help track and monitor customer health scores, learning to identify signs of at-risk accounts. Assist in responding to customer concerns and escalate issues when needed. Be an engaged partner in your Cross-Functional teams Identify cross-sell and upsell opportunities within your portfolio. Learn how to position additional features or services that could benefit the customer. Maintain and improve customer success processes, learning how to use automation tools and CRM systems to track customer interactions and improve efficiency. Relay customer feedback and concerns, helping ensure the customer voice is heard within the organization. Meet internal learning and development goals, improving your understanding of customer success practices, customer engagement strategies, and product knowledge. What you'll bring: 0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment. Basic knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZero, Gainsight) is a plus, but not required. Strong communication and interpersonal skills, with a desire to learn how to engage and support customers. Highly organized, with the ability to manage a portfolio of accounts and prioritize tasks. Problem-solving mindset, with the ability to escalate issues when appropriate and ask questions to learn from more experienced team members. Eagerness to develop and grow in the customer success space, with a customer-first attitude and passion for helping clients succeed. Our Benefits & Perks: 🌍 Work From Anywhere - We embrace a remote-first culture, offering flexibility so you can work where you're most productive. 💰 401(k) Matching - We invest in your future. 🌴 Flexible Time Off - Work-life balance matters. Take the time you need to recharge and bring your best self to work. 👶 Paid Parental Leave - We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace. 🩺 Comprehensive Benefits - We offer medical, dental, and vision insurance plans for all employees. 💡 Values-Driven Culture - Our values aren't just words on a page-they shape how we work, make decisions, and support each other. 🤝 Pledge 1% - We're proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives. 🏡 Childcare Support - Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependents-helping you balance work and family with peace of mind. This position includes the pay range listed below plus bonus. U.S. Pay Range$50,000-$62,000 USD Please note that the compensation information is a good faith estimate, and is provided pursuant to Equal Pay Laws. SchoolStatus intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors, such as experience. Our team will provide more information about the total compensation package for this position during the interview process. What we do: SchoolStatus is more than just an EdTech company-we're reshaping the future of K-12 education. Our fast-growing teams are dedicated to transforming education through innovative communications, attendance management, and teacher development solutions for schools, districts, and families. We deeply value diversity and are dedicated to fostering an inclusive environment for all our employees. We believe that exceptional candidates bring unique perspectives and skills that enable us to best meet our mission of supporting student success. If you believe you have the potential and passion for a SchoolStatus role, we encourage you to apply-and join us to make a meaningful impact on the future of education!

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio. Job Responsibilities: + Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition. + Engage, develop and strongly influence mobilizers across multiple levels within the client's organization to demonstrate American Express' differentiated value and achieve profitability objectives. + Maintaining detailed understanding of the customers' business, their organizational goals and objectives. + Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities. + Interface with various divisions of American Express to develop and implement customized and strategic account plans. + Achieve portfolio growth and retention targets. + Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders. + Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions. + Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth. + Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients. + Identify and develop relationships with decision-makers within client organizations to influence program management and growth. Qualifications: + Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following: + Must possess a sense of urgency to drive results. + Experience with managing complex and challenging clients. + Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio. + Demonstrate a deep resilience to drive results and win. + Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process. + Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth. **Qualifications** Salary Range: $89,250.00 to $150,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25023616

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform. The Manager, Customer Support Tier 2 manages a team of Tier 2 Customer Support Specialists. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy. Ultimately, the Manager, Customer Support Tier 2 is responsible for managing an effective Customer Support team with an emphasis on professional development. Primary Job Responsibilities: Manage and lead a team of Tier 2 Customer Support Specialists to achieve SLA and meet quality standards for all client work Ensure all new team members are successfully onboarded working with the other managers to manage an effective process; facilitate trainings as needed Provide coaching and career development for team members Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development Audit customer chat, email and phone interactions weekly for quality and process adherence Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations Collaborate with the Director, Customer Support Business Operations to develop the overall support strategy within the Customer Support organization Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues Participate in Customer Support promotion and hiring process Leverage a suite of tools including Salesforce and Tableau to monitor workflow, SLA and team performance Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases Continually evaluate the opportunity for process improvements and implement best practices Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Skills and Qualifications: 3+ years of customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment Demonstrated success with workflow optimization in a real time, fast paced environment Proficient with Salesforce or similar CRM preferred Proficient with Microsoft Excel including pivot tables and advanced formulas Have excellent verbal and written communication skills with a keen eye for detail A client first attitude and love to engage with customers Interested in financial markets or services, particularly private equity and venture capital Ability to operate with a strong sense of urgency and deliver results Have terrific prioritization skills to high call volume in parallel with project work Comfortable to engage with a diverse array of customers Team player with the desire to try new ideas in order to achieve greater levels of success Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily Must be authorized to work in the United States without the need for visa sponsorship now or in the future Benefits + Compensation at PitchBook: Physical Health Comprehensive health benefits Additional medical wellness incentives STD, LTD, AD&D, and life insurance Emotional Health Paid sabbatical program after four years Paid family and paternity leave Annual educational stipend Ability to apply for tuition reimbursement CFA exam stipend Robust training programs on industry and soft skills Employee assistance program Generous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts program Employee resource groups Subsidized emergency childcare Dependent Care FSA Company-wide events Employee referral bonus program Quarterly team building events Financial Health 401k match Shared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation Annual base salary: $95,000 Target annual bonus percentage: 12% Working Conditions: At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can't be replicated remotely. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-AD2 #LI-Onsite

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! Minimum - High School Diploma or GED - Strong attention to detail - Demonstrated ability to maintain confidentiality and protect sensitive information - Ability to work in a fast-paced environment - Ability to work within strict time frames/resolute deadlines - Strong critical thinking skills, attention to detail and ability to draw conclusions Desired - Ability to speak a second language - Knowledge of Kroger policies, procedures, and organizational structure- Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service - Acknowledge customers in a friendly manner as they enter and exit the store - Maneuver in the store's entry and exit areas - Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed - Respond to activations of Electronic Article Surveillance (EAS) systems - Assist customers with deactivation of EAS devices - Answer customer questions concerning the location of items or sections within the store - Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior - Assist customers with bascarts that may lock up with Purcheck - Report safety concerns to supervisor - Comply with corporate policies and promote/follow company initiatives - Maintain flexibility to work any shift - Must be able to perform the essential job functions of this position with or without reasonable accommodation

We are a leading Managed Service Provider (MSP) seeking a dedicated Partner Success Manager (PSM) to join our team. The PSM will serve as the primary point of contact for partners, ensuring their satisfaction, retention, and growth by identifying their pain points, understanding their business goals, and driving measurable business value through tailored IT solutions. Embracing a vCIO mindset, the PSM will act as a strategic partner, providing high-level IT guidance and aligning technology strategies with partners' long-term business objectives. RESPONSIBILITIES Deeply understand partners' business operations, goals, and challenges to identify key pain points and recommend tailored technology solutions to address them. Act as a strategic advisor to partners, engaging with C-suite executives and key decision makers to align IT solutions with their long-term business vision and goals. Regularly visit partner's onsite to conduct Strategic Partnership Reviews (SPR's), presenting strategic IT roadmaps that align technology investments with business goals to drive efficiency and competitive advantage for our partners. This means going beyond just showcasing performance metrics like ticket resolution times and satisfaction scores but rather, discussing strategies that lead to ticket elimination. Collaborate with Subject Matter Experts and technical teams to develop and effectively communicate proactive recommendations on emerging technologies and industry trends, positioning partners' IT environments for scalability, innovation, and cost optimization. Leverage the expertise of Technical Account Managers (TAMs) to create tailored IT budgets and lifecycle management programs that balance operational needs with strategic objectives, ensuring alignment with partners' financial and growth priorities. Build trusted relationships with key partner stakeholders, identifying and documenting pain points through active listening and assessments to propose effective IT solutions. Champion our partners' needs within the organization. As their primary point of contact, you'll advocate for partners, ensuring their priorities are addressed by mobilizing the right internal resources to resolve issues swiftly and effectively. Monitor partner health, tracking metrics such as ticket resolution times, satisfaction scores, renewal risks, and proactively addressing issues to prevent escalation using agreed upon tools and framework to ensure consistent success for all customers. Communicate key updates, project statuses, and lifecycle program outcomes clearly Maintain accurate partner records, including pain points, business goals, budgets, roadmaps, and interaction logs, in CRM systems to support strategic account planning. Champion the TruMethods structured processes and methodologies used to achieve partner success and IT alignment by being the pivotal point of contact between our partners and Executech. QUALIFICATIONS Education: Bachelor's degree in business or information technology preferred. Candidates with relevant, proven experience will also be considered. Experience: 3+ years in a partner-facing role, with experience in account management, strategic IT planning, partner relationship building, and identifying business needs preferably within an MSP or IT services environment. SKILLS Exceptional interpersonal and communication skills to engage diverse stakeholders and articulate how IT solutions drive strategic and operational value. Strong account management and problem-solving abilities, with a focus on partner satisfaction, retention, and alignment with business goals and outcomes. Ability to adopt a vCIO mindset, translating business objectives into strategic IT roadmaps and budgets in collaboration with TAMs. Proficiency with MSP tools such as ConnectWise and Lifecycle Insights for account management, reporting, and lifecycle planning. The ability to identify partner pain points and develop actionable IT strategies. Outstanding organizational skills to effectively manage multiple partner accounts and competing priorities. Inquisitive/analytical mindset - consistently exploring alternative approaches to drive innovation and improvement. PERSONAL ATTRIBUTES Partner-focused, empathetic, and adaptable with a passion for driving partner success through strategic and operational excellence. Must be self-motivated and proacti OVERVIEW We are a leading Managed Service Provider (MSP) seeking a dedicated Partner Success Manager (PSM) to join our team. The PSM will serve as the primary point of contact for partners, ensuring their satisfaction, retention, and growth by identifying their pain points, understanding their business goals, and driving measurable business value through tailored IT solutions. Embracing a vCIO mindset, the PSM will act as a strategic partner, providing high-level IT guidance and aligning technology strategies with partners' long-term business objectives. RESPONSIBILITIES Deeply understand partners' business operations, goals, and challenges to identify key pain points and recommend tailored technology solutions to address them. Act as a strategic advisor to partners, engaging with C-suite executives and key decision makers to align IT solutions with their long-term business vision and goals. Regularly visit partner's onsite to conduct Strategic Partnership Reviews (SPR's), presenting strategic IT roadmaps that align technology investments with business goals to drive efficiency and competitive advantage for our partners. This means going beyond just showcasing performance metrics like ticket resolution times and satisfaction scores but rather, discussing strategies that lead to ticket elimination. Collaborate with Subject Matter Experts and technical teams to develop and effectively communicate proactive recommendations on emerging technologies and industry trends, positioning partners' IT environments for scalability, innovation, and cost optimization. Leverage the expertise of Technical Account Managers (TAMs) to create tailored IT budgets and lifecycle management programs that balance operational needs with strategic objectives, ensuring alignment with partners' financial and growth priorities. Build trusted relationships with key partner stakeholders, identifying and documenting pain points through active listening and assessments to propose effective IT solutions. Champion our partners' needs within the organization. As their primary point of contact, you'll advocate for partners, ensuring their priorities are addressed by mobilizing the right internal resources to resolve issues swiftly and effectively. Monitor partner health, tracking metrics such as ticket resolution times, satisfaction scores, renewal risks, and proactively addressing issues to prevent escalation using agreed upon tools and framework to ensure consistent success for all customers. Communicate key updates, project statuses, and lifecycle program outcomes clearly Maintain accurate partner records, including pain points, business goals, budgets, roadmaps, and interaction logs, in CRM systems to support strategic account planning. Champion the TruMethods structured processes and methodologies used to achieve partner success and IT alignment by being the pivotal point of contact between our partners and Executech. QUALIFICATIONS Education: Bachelor's degree in business or information technology preferred. Candidates with relevant, proven experience will also be considered. Experience: 3+ years in a partner-facing role, with experience in account management, strategic IT planning, partner relationship building, and identifying business needs preferably within an MSP or IT services environment. SKILLS Exceptional interpersonal and communication skills to engage diverse stakeholders and articulate how IT solutions drive strategic and operational value. Strong account management and problem-solving abilities, with a focus on partner satisfaction, retention, and alignment with business goals and outcomes. Ability to adopt a vCIO mindset, translating business objectives into strategic IT roadmaps and budgets in collaboration with TAMs. Proficiency with MSP tools such as ConnectWise and Lifecycle Insights for account management, reporting, and lifecycle planning. The ability to identify partner pain points and develop actionable IT strategies. Outstanding organizational skills to effectively manage multiple partner accounts and competing priorities. Inquisitive/analytical mindset - consistently exploring alternative approaches to drive innovation and improvement. PERSONAL ATTRIBUTES Partner-focused, empathetic, and adaptable with a passion for driving partner success through strategic and operational excellence. Must be self-motivated and proactive and thrive in a highly independent role What We Offer A competitive salary and benefits package (Health, Dental, Vision). This is a fully remote position; however, you will be required to visit customers on consistent basis. 401(k) with company matching. Generous Paid Time Off (PTO) and paid holidays. A positive, collaborative, and fun team culture. Opportunities for professional development and career advancement. In-depth training on industry-leading tools and processes.

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017