Customer success manager jobs in Redwood City, CA - 1,792 jobs

A leading tech company in San Francisco seeks a Senior Customer Success Manager. The role involves driving customer success through strong relationship management and technical guidance on cloud solutions. Candidates should have a strong background in customer success within technology and excellent interpersonal skills. This full-time position offers competitive pay and numerous benefits, including stock options and health insurance. #J-18808-Ljbffr

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role As a Manager of Technical Success at Anthropic, you'll be a critical front-line leader managing a team of 5-8 Technical Success Managers who help our customers harness the full potential of our API solutions. You'll directly coach and develop a high-performing team focused on driving customer adoption, optimization, and growth while maintaining hands-on involvement with strategic customer engagements. As a leader with deep technical expertise, you'll play a key role in building out our Technical Success function, developing playbooks, and establishing best practices that will scale as we grow. Responsibilities Build and lead a high-performing Technical Success team supporting Anthropic's most strategic customers, ensuring deep understanding of our technology and its transformative applications Drive team growth through strategic hiring, coaching, and development while building a strong customer-centric culture Provide hands-on technical coaching to TSMs on AI/ML concepts, API integration patterns, and implementation best practices Own and improve team-level metrics including customer health, retention, expansion, and satisfaction across our customer base Build and refine processes to monitor customer health, identify risks early, and drive mitigation strategies Partner with the Head of Customer Success to develop scalable methodologies and playbooks for the broader organization Serve as an escalation point for technical issues and complex customer situations within your team's portfolio Collaborate with product and engineering teams to represent customer needs and drive product improvements that enable customer success Support cross-functional initiatives with Sales, Product, and Engineering teams to improve customer outcomes and platform adoption You may be a good fit if you have 7+ years of experience in technical customer-facing roles, with 3+ years managing customer success or technical teams Track record of building and managing technical success teams at enterprise software or AI/ML companies Hands-on technical experience with API technologies and complex AI/ML concepts, including understanding of LLMs, prompt engineering, and production AI deployments Proven ability to influence product direction through structured customer feedback and data-driven insights Experience owning customer relationships and driving business outcomes at strategic accounts Strong executive presence and ability to represent Anthropic with customer technical and business leaders Strategic mindset with the ability to balance customer success with business objectives Experience building team processes, playbooks, operational frameworks, and using data to drive team and customer outcomes Proven ability to develop team members and build high-performing organizations Passion for responsible AI development and deployment Deadline to apply: None. Applications will be reviewed on a rolling basis. Salary Annual Salary: $270,000 - $270,000 USD Logistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas. However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Learn about our policy for using AI in our application process #J-18808-Ljbffr

About the role Juicebox is an AI-powered recruiting platform. We help recruiters identify, assess, and engage the best talent. In the last 12 months, we've scaled well into mid 7-figure revenue with 20%+ monthly growth. We have 2,500+ customers including Patreon, Ramp, Perplexity, and leading AI labs. Join Juicebox as our second Customer Success Manager. You will focus on onboarding new customers, helping existing customers succeed, and expanding accounts. We've raised a Series A from top VCs to scale even faster and position us as the category leader in AI recruiting. We will share more on the call. Your work You will onboard new customers to Juicebox and ensure they succeed Build out our renewal processes Create guides on best practices and update our Knowledge Base (link) Resolve on-going customer issues, acting as true partner for them Collaborate with the Sales team to expand customer accounts Provide product feedback to our Engineering / Product team to continue to improve Juicebox Requirements Deep understanding of recruiting processes and challenges Very organized, ability to manage a high number of ongoing customer threads Product-mindset Located in or willing to relocate to SF (in-person 5 days a week) Nice to have Experience as a recruiter or sourcer Familiar with Product-Led-Growth Compensation: $130-$180K base salary, based on experience. Commission on top for OTE of $140 - $220K. Generous benefits, including medical, dental, and vision. Lunch stipend. #J-18808-Ljbffr

A leading technology company is seeking a Customer Success professional to help shape customer growth and engagement strategies in San Francisco. This role involves driving key functions like onboarding and collaboration across Product, Sales, and Marketing teams. The ideal candidate will have 2+ years of experience in dynamic environments and possess strong problem-solving and project management skills. Join a fast-growing team with real influence on scaling strategies and operations. #J-18808-Ljbffr

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the Role As an Customer Success Manager, Strategic Global Brands, you will serve as the strategic owner of Canary's largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives-ensuring that Canary delivers measurable value and becomes a long‑term strategic partner to our enterprise customers. You will collaborate closely with the Enterprise Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these workstreams to customer goals, foster strong executive relationships, and drive long‑term account success. Responsibilities Serve as the strategic owner of assigned enterprise accounts, maintaining long‑term executive and operational relationships. Quarterback across workstreams, coordinating with the Enterprise Implementation Manager (deployments) and Sales (expansions). Lead strategic account planning: develop success plans tied to brand‑level outcomes and property‑level adoption. Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership. Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager. Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes. Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle. Advocate for customer needs internally by partnering with Product, Engineering, and Support to influence roadmap and resolve escalations. Promote customer advocacy, transforming satisfied brands into champions of Canary. Qualifications BA/BS degree. 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting-preferably in hospitality technology or SaaS. Proven ability to manage complex, multi‑stakeholder enterprise accounts. Strong executive communication skills with the ability to influence C‑level stakeholders. Experience in strategic planning and account growth within global or multi‑property enterprises. Collaborative mindset, with proven ability to work cross‑functionally with technical and commercial counterparts. Strong problem‑solving skills and ability to manage competing priorities in fast‑paced environments. Project Management Professional (PMP) certification or equivalent experience is a plus. $140,000 - $180,000 a year The base salary range for our New York and SF offices for this role is $140,000‑$180,000 annualized salary. This is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity. We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month.Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement:If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. #J-18808-Ljbffr

Every year, companies spend over a trillion dollars moving freight across the U.S. - but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that. We're building voice agents that transform the chaotic freight booking process into a modern, intelligent marketplace. Our agents replace the endless phone calls, texts, and emails and match truckers who want to get paid with loads that need to be moved. We have a small, high-agency team working out of our office in SOMA. As the second member of the customer success team, you will be a true owner of your work, managing our most critical relationships and defining the customer success motion from the ground up. What you'll do Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal. Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from our platform. Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer. Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale. Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features. Learn from others and teach those around you. What we look for Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment. A "builder" mindset: You are excited to be the second member of the team and want to work on 0-1 projects like building playbooks and defining processes. Technical aptitude: You are comfortable working hands on with complex requirements gathering and configurations and collaborating with engineers to make sure we deliver on our promise. A healthy appreciation for hard problems-we are transforming a massive, complex industry and we're just getting started. How we'll get to know each other 45 minute intro call, what you've worked on that you're proud of, your goals and motivations and to figure out how that might fit in with what we're working on at FleetWorks. 45-min interview with a team member you'll work with if you join, so that we can get to know how you think about customer success and collaboration. Case study or presentation to see how you approach customer challenges. Paid onsite work trial so that we can get to know how you work and you can get to know us. We'll talk with your references to help us understand how to best support your development at work-we might do this after you've signed your offer. Transparent offer process that clearly outlines how we came to the compensation package we're offering, including the current and potential value of your equity. What we offer Top tier cash and equity compensation-we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash. Competitive medical, dental, and vision benefits. Fully covered lunches and dinners. The opportunity to learn quickly, grow fast, and be rewarded for your contributions. #J-18808-Ljbffr

Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We're only 35 people today, backed by $22 million in funding, each new hire shapes the company's trajectory. Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we're looking to align the two quickly. About the Role This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies. This role requires strong relationship-building skills, commercial acumen, and experience managing complex enterprise stakeholder relationships. You'll be responsible for transforming reactive account management into proactive strategic partnerships that drive measurable business outcomes. Key Responsibilities Own and manage enterprise customer portfolio Establish regular touch points and quarterly business reviews with key stakeholders across Build relationships with leadership and technical decision-makers Create comprehensive account mapping across multiple functions and product teams Drive cross-functional adoption and strategic initiatives Identify and develop growth opportunities based on product usage and business needs Partner with sales team on account planning and expansion opportunity development Implement proactive retention strategies and early warning systems for at‑risk accounts Create processes for enterprise onboarding, adoption, renewal, and expansion Own customer health scoring and success measurement Build customer advocacy programs Work with Product team to translate feedback into product requirements Collaborate with Support on technical issue resolution Partner with Marketing on customer advocacy, testimonials, and thought leadership Align with Sales on seamless account management and growth strategies This role works cross‑functionally with sales, support, customer success, and our CEO to ensure scaled customers achieve rapid implementation and value realization. Success Metrics You'll be measured on customer retention, expansion opportunity generation, customer satisfaction, and your ability to build scalable processes that support our growth. Success in this role means transforming enterprise account management from reactive to strategic, with measurable impact on customer outcomes and business growth. Required Technical Qualifications Experience in customer‑facing technical roles and managing Enterprise customers Strong communication skills with the ability to explain technical concepts clearly Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform Experience with web development (HTML, CSS, JavaScript) Familiarity with Git workflows and version control concepts Understanding of API documentation and technical writing principles Experience working with customer data across multiple platforms Comfortable with product analytics tools Ability to create automation workflows across customer success tools Additional Qualifications 5+ years in Customer Success or Technical Account Management Background in developer tooling, API products, or technical documentation Comfortable with prompt engineering and experience with AI/ML applications Company Benefits: Competitive compensation and equity | Free Ubers 20 days paid time off every year | Health, dental, vision 401k or RRSP | Free lunch and dinners $420/mo. wellness stipend | Annual team offsite #J-18808-Ljbffr

At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We're backed by YCombinator, General Catalyst, and a16z. Pylon is a tool that thousands of users spend most of their day in. Currently, 1000+companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io use us everyday to run their support and customer success workflows. You'll also find us on this year's Enterprise Tech 30 List. Our product has a very large problem space so there's a ton of stuff to build and take ownership of - we'd be excited to get your help! What you'll do Host calls with customers to help them onboard, learn best practices, educate them about new features, etc. Help stand up a customer success motion and everything that comes with it Work with engineering to build tooling and process, and convey product feedback. Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas Identify customers who are not using the product as expected and engage with them Dogfood Pylon for our customer success processes You'll be turned to for feedback and suggestion on features to add into the product! Requirements Located in (or will relocate to) San Francisco and excited about working in-person Comfortable regularly interacting with customers over chat and video Able to dive deep into a customer's use case and business and recommend solutions to them Organized and hard working An interest in tinkering with the product and imagining new workflows Major bonus: able to create and play with data dashboards in analytics tools Our perks 🍽 Lunch, dinner and snacks at the office 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 Retirement savings 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite ✈️ Relocation and immigration support More about Pylon Traction: Have hundreds of paying customers and are growing fast Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised) Founders: Advith Chelikani, Robert Eng, and Marty Kausas Team: Currently 60+ with a team of 5 CSMs and growing! #J-18808-Ljbffr

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About the Role: We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position. What You\'ll Be Working On Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements. Customer Advocacy: Work on case studies to highlight customer successes. Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals. Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions. Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment. Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities. Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients. Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services. Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention. What You\'ll Bring to the Team Educational Background: Bachelor's degree in Business, Engineering, or a related field. Advanced degree preferred. Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment. Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms. Interpersonal Skills: Excellent interpersonal, communication, and presentation skills. Relationship Building: Demonstrated ability to build relationships at all levels within an organization. Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets. Benefits Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app MetLife Legal Company paid commuter benefit; $300/month Compensation Range Compensation will be paid in the range of up to $144,000 -$165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. #J-18808-Ljbffr

As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business and guide them through the entire lifecycle - from onboarding to expansion. Your role will also be instrumental in driving Windfall's growth by implementing scalable processes. We're on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust. Responsibilities Own end-to-end customer experience, including onboarding, product adoption and usage, implementation of best practices, and growth Identify new opportunities within the customer base, including potential for increased sales, enhanced analytics, and broader marketing initiatives Proactively manage relationships within customer teams, including multi-threading across departments and levels and adapting to changes like new team hires and departures Actively track, manage, and promote best practices regarding platform and data usage, including log-ins and data utilization Develop internal playbooks and customer-facing content, including best practices and thought leadership pieces Develop and implement efficient processes to enhance customer engagement and satisfaction Actively manage Annual Recurring Revenue (ARR) through active retention and identification of upsell opportunities Contribute to strategic projects and the Customer Success roadmap to drive continuous improvement Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation Lead efforts to validate and enhance the effectiveness of Windfall's offerings Requirements Bachelor's degree At least 3 years of experience in analytical, customer-facing roles (e.g., consulting, customer success, growth strategy, marketing) Familiarity with digital marketing and performance measurement Established track record of building relationships and presenting to Directors, VPs, and C-level executives Passion for learning Experience with CRMs with a preference towards Salesforce and HubSpot Preferred Requirements Prior startup experience, particularly in B2B SaaS or data companies Proficiency in advanced PowerPoint (with high design standards) and intermediate Excel (including pivots) Attributes of Successful Candidates Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine Exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness Outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences Highly analytical and adept at problem solving Team-oriented attitude. Contribute, share expertise, take accountability, and foster empathy in relationships Additional Information The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site. California Base salary range is $110k - $150k + Bonus + Equity About Windfall Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit ***************** We comply with CCPA. For more information on how we comply, review our privacy notice. #J-18808-Ljbffr

Attio is on a mission to redefine CRM for the AI era. We're building the first AI-native CRM - designed for the most ambitious go‑to‑market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry. About the role Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long‑term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs. What you'll do Lead high‑touch success plans for top accounts, serving as both business relationship owner and a consultative product expert Design and execute strategies to monitor health, and drive adoption, retention, and up‑sells on a one‑to‑one and one‑to‑many basis Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket Contribute to one‑to‑many scaled programs for second‑tier accounts using channels like email, workshops/webinars, office hours, and community programs Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group Collaborate with SE, post‑sale, and Support teams to create content for scaled programs Collaborate with marketing and product on brand and activation content What you'll bring 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role A passion for technology and experience coaching customers on how to get the most out of a complex software product Experience building programs in addition to having strong customer relationship skills Experience at early or growth‑stage startups What does the hiring process look like? 30‑minute introductory phone call with a member of our Talent team 30‑minute interview with our hiring manager Case study interview Panel interviews with relevant stakeholders 30‑minute closing conversation with our CEO Offer stage #J-18808-Ljbffr

A technology and services company in healthcare is seeking a Customer Success Manager in San Francisco. The role involves serving as the primary liaison for clinicians, optimizing workflows, and ensuring effective use of EHR and RCM services. Ideal candidates will have experience in healthcare operations and RCM processes, alongside strong communication skills. The company offers a competitive salary and comprehensive benefits including flexible paid time off. #J-18808-Ljbffr

About the Role: We're looking for an exceptional Customer Success Manager to join our team at Reacher and help our customers dominate TikTok Shop. This role is critical to reducing churn, building customer relationships and ensuring customers achieve success on TikTok Shop using our platform. What you'll do: Customer Relationship Management: Build and maintain strong relationships with customers, showing care and professionalism by conducting regular check-ins and success calls Strategic Guidance: Host 1:1 sessions and group workshops on TikTok Shop strategy and Reacher optimization Content Creation: Develop comprehensive how-to guides, documentation, and training materials for Reacher features and to reduce customer time to value Churn Prevention: Set up automated systems to calculate churn risk scores and proactively engage at-risk customers Customer Support: Provide exceptional support to ensure customer satisfaction and platform adoption Success Enablement: Ensure customers are maximizing Reacher's capabilities to grow their TikTok Shop businesses Required Experience: Strong e-commerce background (3+ years preferred) TikTok Shop experience highly preferred Proven track record in customer success or account management Experience with SaaS platforms and customer onboarding Excellent communication and presentation skills Preferred Qualifications: Experience with creator/affiliate marketing platforms Background in social commerce or influencer marketing Data analysis and automation setup experience Workshop facilitation and training experience Why Join Reacher? Work directly with the hottest e-commerce platform (TikTok Shop) High-impact role with direct influence on company growth Competitive compensation with significant upside potential Fast-paced startup environment with learning opportunities Direct access to founders and leadership team #J-18808-Ljbffr

At Comulate, we're transforming the insurance back office with AI. Our platform, which reinvents expensive and time-consuming accounting processes, is the first step in our vision to unlock the hundreds of billions of dollars spent on manual insurance operations. Our Series B, announced in early 2025, led by BOND & Workday, comes on the heels of record growth and accelerating expansion plans. Why you should consider joining Record-setting growth, having gone from zero to 8-figure ARR within three years of founding, representing 95th+ percentile company growth among startups that achieve these milestones Strong product market fit revealed in growth and through customer love, with users describing the platform as “the best thing since sliced bread” and “life-changing” Our lean, talented team is creating category-defining products for large public and private enterprises, driving 7-figure ROI and cash-flow positive operations, providing the best of both worlds: outsized employee ownership and low company risk We're continuing to take big, ambitious first-to-market bets for a highly committed customer base and an exciting pipeline of new customers We're in the early innings of our vision and poised to take advantage of the massive opportunity to deploy AI into core workflows throughout the insurance industry About the role We're hiring a Strategic Customer Success Manager onsite in SF to lead high-impact partnerships with our most important customers and drive significant revenue growth post-sale. What you'll do Partner directly with strategic named customers throughout their post-sale journey, owning implementation, onboarding/training, scaling, and growth, as their principal point-person at Comulate. Build deep relationships with champions and C-level stakeholders, earning their trust as a strategic advisor and product expert. Develop compelling ROI stories and business value frameworks that communicate Comulate's impact to executive decision-makers. Drive revenue growth by owning retention targets and sourcing expansion opportunities, partnering with Sales to influence six-figure+ strategic deals. Orchestrate cross-functional collaboration across Success, Implementation, and Support teams to deliver exceptional outcomes for your customers. Be the voice of the customer within company walls, influencing product roadmap and company strategy based on insights from your strategic accounts. Who you are You have 7+ years of experience in strategic account management, customer success, or management consulting, with a proven track record managing complex B2B relationships. You have executive presence and credibility with C-suite stakeholders, speaking their language around business outcomes and strategic value. You're a strategic thinker who balances long-term account planning with tactical execution, with strong intuition to prioritize high-impact initiatives. You're curious and confront confusion by asking questions. You have a track record of learning independently when faced with ambiguity. You're detail-oriented and use communication to build trust with the customers you serve and the teams you work alongside. You have natural agency and are proactive in ensuring customers are successful. Our team & philosophy We're backed by BOND, Spark Capital, Neo, and Workday, as well as founders/executives from Brex, Asana, Plaid, Applied Intuition, Coalition, and more. Our team hails from companies like Airbnb, Google, Brex, and LiveRamp and we're fairly low-profile: focusing the majority of our energy on delivering for customers and building a category-defining company. We're hiring predominantly in San Francisco 🌁, as we believe in-person collaboration is strategically important for a company at our stage - both for velocity and company culture. Benefits Competitive base salary and generous equity Generous medical, dental, and vision benefits 401K plan enrollment Flexible time-off policy Lunch & dinner every day Paid parental leave Company outings and offsites (and more benefits as we grow!) Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. #J-18808-Ljbffr

A data privacy technology firm based in San Francisco is seeking a Customer Success Manager to oversee post-implementation customer relationships and enhance product adoption. The ideal candidate will have 5-7+ years of experience in a relevant role, strong ownership of Net Revenue Retention, and the ability to build executive-level relationships. This hybrid role requires on-site work three days a week, offering a competitive salary range of $150,000 - $170,000 annually plus bonuses. Fluent English is required, with a second language being a plus. #J-18808-Ljbffr

Job Description: Customer Success Manager Type: Full-time || Equity & Competitive Compensation Stage: High growth, post-Series A About Us Dataships is an innovative SaaS startup based in Dublin and San Francisco. We are revolutionising the marketing compliance industry by bringing to market the world's first dynamic marketing consent technology for Shopify Plus brands. We help over 500 marketing teams across the globe confidently grow their marketing lists, prove ROI from consent, and stay ahead of changing global privacy regulations. We are backed by leading investors who share our vision of placing Dataships' marketing consent technology in every place where marketing consent is collected and being the system of record for who companies can vs. cannot market to. We're entering our next stage of growth: scaling from a strong post-Series A foundation toward Series B and beyond - with a 5-year vision to build a $1B+ company that defines this category. The Role We're adding our next Customer Success Manager. This hire will own some of our most strategic ecommerce brands and directly contribute to shaping the future of our Customer Success motion at Dataships. You'll manage a portfolio of global Shopify brands and be responsible for driving retention, expansion, and measurable customer outcomes. You'll collaborate closely with Sales and Marketing during handovers and advocacy opportunities, and influence process improvements across the business. You'll report directly to the Head of Customer Success and play a key role in scaling Dataships' next phase of growth. What You'll Do Own customer retention and growth: Manage a portfolio of ecommerce brands to ensure adoption, renewal, and measurable ROI. Drive expansion: Identify and close upsell opportunities within your accounts, hitting and exceeding expansion targets. Manage renewals end-to-end: Lead renewal conversations - from identifying risk to closing on-time renewals that protect and grow revenue. Partner cross-functionally: Collaborate with Sales for seamless handovers post-sales. Partner with Marketing on case studies and customer advocacy initiatives. Provide actionable insights to Product to inform roadmap priorities. Monitor and maintain account health: Proactively mitigate churn risk and ensure exceptional customer satisfaction. Deliver value storytelling: Use data to demonstrate commercial impact and reinforce the business value of Dataships. What We Need 3-7 years in Customer Success, Account Management, or Retention roles at a SaaS, ecommerce, or MarTech company. Experience in or around the Shopify, Klaviyo, Attentive, Postscript, or similar ecommerce ecosystems. Strong relationship builder with excellent communication and stakeholder management skills. Data-driven, organized, and proactive in identifying risk and growth opportunities. Collaborative and influential across Sales, Marketing, and Product teams. Existing relationships with DTC marketing leaders or familiarity with the Shopify Plus ecosystem. Previous experience at a high-growth startup (Series A/B stage) Background in marketing operations or growth marketing before moving to sales Why It's Worth It 1% customer churn: You'll work with a product customers love and results you can be proud of. Proven impact: Nearly every customer sees measurable revenue uplift - making renewals and expansions meaningful and data-backed. Early impact: You'll join at a pivotal stage and help shape the Customer Success motion from the ground up. Collaborative culture: Work with a team that values autonomy, data-driven decisions, and high performance. Competitive package: Equity and compensation designed to reward strong performance and long-term contribution. Ready to help leading ecommerce brands grow compliantly - and profitably? Apply or reach out to **************** to learn more. Related Questions Dataships Transform marketing consent from a compliance burden into growth infrastructure for commerce. Dataships is building the consent infrastructure that powers privacy-first commerce. We help ecommerce brands turn more customers into marketing subscribers while staying compliant across every region and channel. Our platform optimizes consent collection to in real-time while to dramatically improve audience growth rates and retention revenue, all while maintaining the audit trails, suppression management, and legal defensibility that make growth sustainable. We work with ambitious Shopify Plus brands who understand that consent isn't a checkbox-it's foundational infrastructure. #J-18808-Ljbffr

Who is Recruiting from Scratch: Recruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. We partner closely with our clients to deeply understand their needs, then connect them with top-tier candidates who are not only highly skilled but also the right fit for the company's culture and vision. Our mission is simple: place the best people in the right roles to drive long-term success for both clients and candidates. https://www.recruitingfromscratch.com/ Title of Role: Customer Success Manager (Expansion) Location: San Francisco, CA or New York, NY (On-site, 5 days/week) Company Stage of Funding: Series A (Venture-Backed) Office Type: On-site Salary: $140,000 - $160,000 base + Competitive Equity Company Description Our client is a fast-growing, venture-backed SaaS company transforming how restaurants operate in the modern delivery era. Their platform powers thousands of restaurant locations across the U.S., helping operators drive profitable growth through automation, intelligence, and operational efficiency. With strong product-market fit, rapid expansion, and a recently closed Series A, this is an opportunity to join a high-velocity team building the category-defining “delivery intelligence” platform for the restaurant industry. The company operates with a builder mindset - fast-paced, collaborative, and focused on winning as a team. What You Will Do Lead post-sale customer success motions with a specific focus on revenue expansion and value realization across existing accounts. Build and refine the systems, workflows, and processes that drive upsell, cross-sell, and retention efforts within a multi-product environment. Manage the full customer lifecycle - onboarding, product adoption, QBRs, renewal preparation, and expansion playbooks. Analyze customer usage, product engagement, churn risks, and expansion opportunities to inform strategy and executive decision-making. Collaborate closely with Sales, Product, and Implementation teams to align customer goals with platform capabilities. Build strong, trusted relationships with strategic accounts and act as an internal advocate for customer needs. Report regularly on account health, expansion pipeline, and retention forecasting. Ideal Candidate Background 3+ years of experience in Customer Success or Account Management roles with a strong focus on retention and revenue expansion. Proven track record operating in high-growth SaaS environments (preferably Series A-C) with measurable NRR outcomes ("105%-115%+"). Experience developing proactive, revenue-driven customer success frameworks. Strong analytical skill set - able to turn product and customer data into actionable insights. Excellent communication skills, executive presence, and a high-accountability operating style. Comfortable thriving in an in-person, fast-paced, constantly evolving startup environment. Preferred Qualifications Experience working with restaurant, hospitality, or delivery‑adjacent software platforms. Background supporting multi-product SaaS solutions. Experience managing or mentoring customer‑facing teams. Prior exposure to SMB or franchise-driven customer bases. Compensation, Benefits & Additional Details Base Salary: $140,000 - $160,000 Equity: Competitive early-stage equity package Full-time, on‑site role (5 days/week) in San Francisco or New York City Opportunity to join a rapidly scaling company with significant career growth potential High-impact role owning core revenue outcomes such as NRR, retention, and expansion #J-18808-Ljbffr

This is a job that we are recruiting for on behalf of one of our customers. To apply, speak to Jack. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role, and help you find others if you ask. Customer Success Manager Salary: $65k-90k + Equity Company Description: Fast-growing eCommerce AI platform Job Description: Join a rapidly scaling AI-powered platform revolutionizing eCommerce marketing. As a Customer Success Manager, you'll empower Shopify store owners, driving their growth by optimizing AI-driven campaigns and fostering strong client relationships. This role offers direct impact on product strategy and market expansion, bridging innovative technology with real business results. Location San Francisco, USA Why this role is remarkable: Directly impact client growth by leveraging cutting-edge AI to transform eCommerce marketing. Join a rapidly scaling platform, backed by notable founders and experiencing explosive ARR growth. Shape both product development and commercial strategy as the company expands its US market presence. What you will do: Onboard and manage relationships with 50+ diverse eCommerce brands, ensuring their success from day one. Monitor and optimize paid ad campaigns (Google, Meta) to drive measurable ROI for clients. Provide crucial market insights to the product team and partner with sales to refine go-to-market strategies. The ideal candidate: Proven experience running successful Google and Meta campaigns for eCommerce brands. Exceptional relationship-building skills, proactive problem-solving, and clear communication. Comfortable with design tools and adept at creative troubleshooting for ad campaigns. How to Apply: To apply for this job speak to Jack, our AI recruiter. Step 1. Visit our website Step 2. Click 'Speak with Jack' Step 3. Login with your LinkedIn profile Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions Step 5. If the hiring manager would like to meet you, Jack will make the introduction. #J-18808-Ljbffr

Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers. Our Story Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence. Position Overview As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post- go live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role. Key Responsibilities Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software. Serve as the primary point of contact for assigned customers. Collaborate with product and engineering teams to communicate customer bugs and feature requests. Develop and maintain account management and support best practices and documentation. Experience 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role. Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role Strong technical aptitude and ability to quickly learn new software platforms Intermediate-level Microsoft Excel/Google Sheets skills Bachelor's degree or equivalent experience in a relevant field Personal Attributes Highly proactive, adaptable, and capable of working in a fast-paced environment. Excellent attention to detail and ability to work under tight deadlines. Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to translate customer needs into practical solutions A growth mindset with a focus on continuous improvement. #J-18808-Ljbffr