Customer success manager jobs in Richfield, MN

Do you enjoy working in a fast-paced environment and are you results driven? Are you analytical? Do you love retail? If so, we are interested in chatting with you! Your daily, weekly and monthly duties, responsibilities and activities may vary greatly offering you an exciting and dynamic work environment. We are looking for candidates who excel in multitasking, data analysis, problem solving and have strong communication skills. What You'll Do: · Partner with VP of Sales to help grow the business by improving inventory and supply chain · Collaborate with brands/manufacturers and Target's teams to ensure execution of product from item inception through supply chain · Identify and lead initiatives to continuously improve demand planning, instocks, OOS · Help business partners track PO's and guarantee on time shipping · Maintain our internal system for items, orders, and invoices · Research chargeback and accounts payable issues Who You Are: · Analytical and data-driven: You are comfortable navigating across a swatch of metrics and extracting the “aha” insights · Problem Solver: You leverage your knowledge, experiences, and resources to find a solution no matter what comes your way · Team player: Willing to pitch in and help wherever it is needed. You are as comfortable in a high-level executive meeting as you are unpacking boxes of product samples · Detail-oriented: High level of attention to detail, data integrity and quality · Growth mindset: You thrive in performance-focused teams and feel energized by scaling business impact Qualifications · Bachelor's Degree or equivalent · 1+ years of Analyst, Buyer, Demand Planner, Merchandiser or equivalent role at retailer · Working knowledge of logistics · Microsoft Excel advanced skills · Experience working at or with Target headquarters is preferred Job Type: Full-time Benefits: 401(k) Employee discount Medical & dental insurance Health savings account Paid time off Parental leave Schedule: 8 hour shift Monday to Friday

Display Sales is an experience creation company that's been helping communities shine since 1966. We specialize in commercial holiday decorations, banners, and flags-partnering with cities, towns, and organizations across the country to bring pride, heritage, and tradition to life. What sets us apart is our commitment to quality, proven processes, and outstanding customer service. Position Overview We're looking for a motivated Account Manager to build relationships, manage customer accounts, and help communities celebrate through our products. Each Account Manager oversees a defined geographic territory and is responsible for growing and supporting all lines of business within that region. This role involves proactive communication with customers, understanding their needs and budgets, and ensuring a smooth, positive experience from first contact through delivery. Key Responsibilities · Manage and grow assigned territory through consistent relationship building and follow-up · Proactively reach out to current and potential customers through phone calls and email to strengthen relationships, uncover opportunities and grow sales · Develop a strong understanding of Display Sales' product lines, including banners, flags, hardware, and decorations · Provide tailored solutions that meet each customer's goals, timelines, and budgets · Track and manage leads, opportunities, and customer interactions through CRM software · Create and deliver accurate quotes and proposals in a timely manner · Collaborate with internal teams to ensure orders are processed accurately and delivered on schedule · Monitor progress toward individual sales goals and contribute to team objectives · Maintain clear communication with customers throughout the order process to ensure satisfaction and repeat business Qualifications · Associate or Bachelor's degree preferred, or 2+ years of relevant account management or customer-facing experience · Strong communication and relationship-building skills · Organized, self-motivated, and comfortable managing multiple priorities · Proficiency in Microsoft Outlook, Word, and Excel; CRM experience (Salesforce or similar) a plus · Demonstrated persistence, follow-through, and attention to detail Comp & Benefits · OTE (On Target Earnings) $70k (year 1), $85k+ (year 2), $100k+ (year3) · Unlimited commission/bonus potential · Employer sponsored Medical, Dental & Vision plans · Generous PTO (paid time off) package and paid Holidays · 401k with employer match

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Platinum Customer Success Manager (CSM) will oversee and nurture relationships with large customers. The Platinum CSM will act as a trusted advisor, drive value realization and long-term success for our strategic customers. The ideal Platinum CSM will excel at building strong business collaboration, understand complex business needs, and align our solutions to meet those objectives. With a focus on client satisfaction, retention, and growth, the Platinum CSM will proactively address challenges, identify available solutions and upsell opportunities. They would ensure seamless collaboration across internal teams to deliver exceptional customer service. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions, escalating complex issues as needed. * Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues. Value Creation / Strategic Engagement * Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn. * Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience. * Develop and execute tailored success plans, driving adoption and maximizing ROI. * Create strategies for upselling / cross-selling opportunities to drive account growth. * Engage as needed with HIA to ensure customers trust and value service delivery. * Assess the customer's business objectives, challenges, and success metrics to ensure UPS alignment to customer needs. * Regularly create QBRs/QVPs for customers. Analytics / Reporting * Analyze customer mix and performance metrics to support balanced retention efforts. * Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings. * Monitor customer mix and performance metrics to support balanced retention efforts. * Update UPS DRIVE with retention data and plan next steps for churn prevention / growth. Qualifications * Strong relationship management and interpersonal skills. * Exceptional communication and negotiation skills. * 5 or more years in customer success, account management or supply chain consulting. * Extensive experience in customer relationship management and customer success metrics. * Proven track record of managing large, high-value accounts with high customer satisfaction or customer experience feedback. * Bachelor's degree in business, marketing, or a related field (preferred). The internal job posting will close 12/23 for all employees Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $97,200.00/year to $170,100.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Minneapolis,MN and Eau Claire,WI metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis,MN and Eau Claire,WI metro areas. #LI-Hybrid What you can expect to do in this role: Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. Partner cross-departmentally to advocate and act as the voice of the customer internally. Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) 1+ years of experience with Apple products in a professional setting (Preferred) Fluent in Spanish languages (Preferred) Ability to communicate effectively with both technical and nontechnical stakeholders (Required) Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) Experience working with executive stakeholders (Preferred) Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross-functional teams Strong attention to detail and ability to speak to value and ROI Ability to multi-task and prioritize duties Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America's Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf We set achievable targets, help each other out, and share best practices across the team. You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range$49,385-$144,840 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

Job Description Who We Are: At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing "Made in America" products. And we're growing fast - achieving 7x growth in production hours YoY. Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies. About the Customer Success Team Customer Success is dedicated to helping our customers get the most out of the automation we deploy, facilitating a superb customer experience through every phase of the relationship from onboarding to long-term engagement. Our team drives adoption and optimal usage of automation solutions, acts as a trusted resource for customers, identifies opportunities for expansion and ensures they have an exceptional experience with Formic. As our Customer Success Manager, you will play a critical role in ensuring seamless pre-deployment coordination, smooth onboarding and ongoing engagement that delights our customers. You'll serve as the central point of contact, orchestrating internal teams, managing documentation and communication, and fostering strong, enduring relationships with customers. You'll be their advocate and their liaison for all non-technical needs - ensuring that every interaction with Formic is proactive, professional, and impactful. Additionally, you will play a pivotal role in identifying opportunities for expansion and amplifying customer voices within Formic, delivering feedback and insights that inform product, process, and experience improvements. Through thoughtful coordination and relationship-building, you'll help our customers feel supported at every step of their automation journey. As a Customer Success Manager, you will: Act as the communication hub for customer questions, serving as a strategic business partner and primary support resource. Ensure a smooth and professional handoff from Sales, with clear documentation of customer goals and expectations. Lead onboarding sessions introducing tools, contacts, processes, and escalation paths. Coordinate customer kickoff meetings with Deployment Project Managers, confirming scope, stakeholders, and timelines. Coordinate internal handoffs between Sales, Solutions, Deployment and Field Service teams. Ensure all customer legal, financial, and operational documentation is complete prior to deployment. Coordinate internal teams to resolve customer requests outside of technical service (e.g., billing, scheduling, reporting). Collect and synthesize customer feedback on deployment and any open items, ensuring a smooth transition to steady-state operations. Own all post-deployment administrative activities, including scheduling training, securing legal documentation (e.g., Certificates of Insurance, tax certifications). Serve as the "always-on" liaison for day-to-day communication. Act as a liaison and support resource for the Formic Automation Community. Partner with Marketing to identify PR and customer story opportunities Run NPS surveys and analyze trends in partnership with the CS team. Review results and create follow-up actions to drive continuous improvement. Maintain "voice of the customer" documentation for executive and sales use. Proactively distribute updates on downtime, new features, and service improvements. What makes you a great fit: 3+ years of customer engagement, project management, account management, or related experience, ideally within industrial automation or manufacturing environments. Demonstrated business acumen and manufacturing fluency; can clearly articulate value and ROI. High ownership mentality, thrives in fast paced environments and is proactive in building new processes. Demonstrated ability to manage multiple stakeholders and drive adoption of technical solutions. Strong organizational skills with exceptional attention to detail and documentation. Outstanding communication and interpersonal skills, with the ability to build trust-based, outcome-oriented relationships. Ability to identify expansion opportunities within existing customers. Passion for delivering excellent customer experiences and championing customer needs. Willingness and ability to travel up to 25% to build and maintain relationships and support critical deployment milestones. Our Total Rewards At Formic, we believe you perform your best when you're supported in caring for yourself and your loved ones. That's why we've thoughtfully designed a comprehensive benefits and perks package for our full-time, U.S.-based team members, including: Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most Paid Parental Leave: Generous parental leave to support our employees and their growing families Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy Paid Company Holidays: Celebrate important dates with paid time off Compensation Philosophy Formic's compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment: when Formic succeeds, so do you. Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We're open to meaningful discussions about compensation structure to secure exceptional team members. The anticipated base pay range for this position is detailed below. Base Salary Range:$95,000-$130,000 USD What we look for: We're building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you! Fearless Optimism: You share our ambitious vision of what we can accomplish. You're aware of the challenges we will face as a startup doing new things in an old space, but you're energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large. Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action. Be Right Often: You don't do things just because that's how they've always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. Made of Rubber: Just like rubber, when you fall you bounce back up. You know there's going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all. Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. Equal Opportunity Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to *****************. AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include onboarding, training and managing multiple health system customers, ensuring their successful adoption and use of our SaaS solutions and securing contract renewals. BrightStream, a Quva company, is trusted by a community of high-performing healthcare providers and partners to generate clinical insights from clinical data. Join this mission to provide (SaaS) clinical insights, data services, and life science products to provide meaningful data and a long-lasting impact on healthcare across the US. This is a hybrid position located in the Minneapolis / Twin Cities office. What Customer Success Manager Does Each Day: Acts as our customers' main point of contact; take responsibility for onboarding, training and relationship management Consults and collaborates with customers, at all organization levels from C-level to end users, to ensure they are fully recognizing value from our products and services Gathers information about customers' unmet needs and communicates this information within the CS team and other departments Provides effective training and consultative working sessions; both remote and on-site Is available to customers as the Subject Matter Expert on all products Works collaboratively within the Customer Success team and with other departments to resolve any customer problems and enhance the customer experience Tracks and documents how customers are using products to impact key hospital metrics (revenue/reimbursement, cost control, core clinical measures, quality outcomes, etc.) Secures the renewal of customers' SaaS subscriptions and the expansion to additional products and services Collaborates and innovates within the Customer Success team to improve our processes Participates in support coverage rotation Our Most Successful Customer Success Manager: Has a sense of urgency, accountability, and resourcefulness (e.g., work in changing environment) Is a self-starter and independent learner Promotes active listening with team members; Contributes appropriately to conversations; Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organization Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform Minimum Requirements for this Role: Bachelor's Degree 1+ year experience in Customer success, account management or software training 1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementations Excellent communication skills across all levels; from executives to end users Excellent organizational skills and ability to strategically manage multiple customers concurrently Strong training and presentation skills Strong analytical, problem solving and troubleshooting skills Travel up to but not limited to 10% Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas Benefits of Working at Quva: Comprehensive health and wellness benefits including medical, dental and vision 401k retirement program with company match 17 paid days off plus 8 paid holidays per year National, industry-leading high growth company with future career advancement opportunities The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions Range: $85,993 - $118,240 Annually This role is also eligible for an annual incentive bonus, subject to program terms and guidelines About Quva: Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma's multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva's overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care. Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.” California Consumer Privacy Act (CCPA) Notice for Applicants and Employees

We are looking for a Customer Success Manager for the Insurance business that is the critical liaison between the company and our clients. This person will work with the regional leadership team, all strategic partners, as well as all clients. Responsibilities: Act as the escalation point for customers on-boarding when a deal enters the company. Support the Regional Vice President in setting and executing the regional business plan including achievement of financial and performance related objectives. Plan and carryout regular Strategic Business Reviews (SBRs) with all key clients. Ensure total client satisfaction. Coordinates transition to onboarding and operational servicing teams Build and expand client relationships. Identify revenue growth opportunities within defined account base through cross selling. Update CRM (Salesforce) with activity (calls and meetings) Attend customer conferences or events as needed. Perform other related duties as assigned. Qualifications: Bachelor's degree in Sales, Business Administration, management, finance, or related area (or equivalent experience) 5-years+ experience building rapport with clients Deep understanding of insurance market Proficiency using Microsoft Office, Salesforce.com, & web technologies Familiarity with ‘value selling' (e.g., Challenger Sale or Solution Based Selling) Hybrid, 2 days/week in Minneapolis, MN office A few benefits offered for full-time roles include: Comprehensive health insurance, dental insurance, and vision coverage Company-paid life insurance, short and long-term disability insurance Generous PTO, paid holidays, and floating holidays Summer hours: Participating employees will enjoy a half day every other Friday Investment in career development including LinkedIn Learning and professional development funds The base pay range for this role is $90,000 - 120,000. Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity. We give priority to candidates residing in states where we have offices: Minnesota, Iowa, Maryland, Nebraska, Pennsylvania, Ohio, and South Dakota. We will only consider applicants who live in these states: CT, DC, DE, FL, GA, IA, IL, KY, MA, MD, MN, NE, NJ, OH, PA, SC, SD, TX, VA, and WI. Applicants outside of these states will not be considered for this position. About Longevity Holdings Longevity Holdings (doing business through its subsidiaries PBI Research Services, The Berwyn Group, Inc., ITM, Life Insurance Trust Company, Fasano Underwriting, Twentyfirst, Maple Life Financial, Maple Life Analytics, and LexServ) is a fast-growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets. Equal Employment Opportunity Longevity Holdings Inc. prohibits discrimination and harassment and will take affirmative action to employ and advance in employment qualified individuals based on their status as protected veterans or individuals with disabilities, race, color, religion, sex, national origin, sexual orientation and gender identity. Other Items To Note Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time or in the future. No agency emails, calls, or solicitations are accepted without a valid agreement. Our privacy notice is available at **************************************************

Job Description Who We Are: At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them. Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment. Growing from a dorm room start-up in 2012, JonnyPops' mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day. Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company's success. Join our team and help us make “A Better Pop, for a Better World!” What You Will Do: The Customer Success Manager is the single-threaded owner for supply chain success across it's assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction - all while driving lower total landed cost for both us and the customer. Responsibilities: Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments. Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction. Lead service-level and inventory health updates in customer QBRs and joint business planning sessions. Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate. Own and manage to an in stock rate of ≥98.5% across every DC in assigned accounts. Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship: Own end-of-life and discontinuations: create and execute run-out plans that achieve Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs, no post-promo spoils). Drive continuous cost-to-serve reduction: Optimize customer MOQs, order cadence, and lead times Shift volume from LTL to TL where possible Eliminate premium freight caused by late forecast changes Key Skills: Communication and interpersonal skills: strong ability to collaborate and communicate with internal and external stakeholders to meet customer needs. Ability to maintain and build long lasting relationships. Strong problem-solving skills: ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations. Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals. Analytical skills: comfortable with data, dashboards and deriving insights Experience with onboarding customer programs, QBRs/EBRs, and success planning methodologies Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account. Empathy, resilience, and a genuine passion for customer outcomes Proven track record of retaining and growing customer accounts Requirements: 3+ years frozen or chilled CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles Experience working with retailers in the Consumer Packaged Goods industry. Food Safety Requirements: Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant external stakeholders Communicate customer concerns or complaints promptly to relevant leadership, e.g. Supply Chain, FSQA, Regulatory, Production Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: Monday to Friday (40 hours per week) Expected Pay: $90,000-110,000 Work location: In person, Plymouth, MN JonnyPops offers a competitive benefits package which includes the following: Medical/Health Insurance Dental Insurance Vision Insurance HSA FSA DCFSA Life & AD&D Insurance Short & Long Term Disability FTO/PTO EAP Programs Paid Holidays Employee Referral Program Sick & Safe Leave 401k Company Sponsored Meal Plan * Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions. 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At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a customer success manager - CML based our of our headquarters in Eden Prairie, MN to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth. Responsibilities: * Managing a set of commercial customers who are utilizing Arctic Wolf's CyberSOC solution * Achieving renewal and expansion targets through consultative selling techniques * Listening to customers and providing feedback to the business * Ensuring customer satisfaction and delivery of quarterly account reviews * Identifying opportunities to upsell to existing customers by positioning additional service offerings. * Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion. * Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible. * Creating and managing automated processes to effectively forecast and communicate at-risk customers. * Working in a highly trusting and transparent team environment Required Skills and Experience: * 4+ years of demonstrated success in a sales role, preferably in a technology organization. * The ability to be flexible and work in a rapidly changing environment is required * Bachelor's degree, or combination of education and relevant experience * Aptitude for technology, knowledge of spreadsheet and Salesforce utilization * Fanatical devotion to customer service, business quality, and data security * The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. * Excellent organizational skills and written/oral communication skills * This position is based in our Eden Prairie, MN office and will require team members work from our corporate office On-Camera Policy: * To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. * Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. * We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: * Equity for all employees * Flexible time off and paid volunteer days * 401k match * Training and career development programs * Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services * Robust Employee Assistance Program (EAP) with mental health services * Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing *************************. Security Requirements * Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). * Background checks are required for this position. * This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We're looking for a customer success manager - CML based our of our headquarters in Eden Prairie, MN to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth. Responsibilities: Managing a set of commercial customers who are utilizing Arctic Wolf's CyberSOC solution Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business Ensuring customer satisfaction and delivery of quarterly account reviews Identifying opportunities to upsell to existing customers by positioning additional service offerings. Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion. Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible. Creating and managing automated processes to effectively forecast and communicate at-risk customers. Working in a highly trusting and transparent team environment Required Skills and Experience: 4+ years of demonstrated success in a sales role, preferably in a technology organization. The ability to be flexible and work in a rapidly changing environment is required Bachelor's degree, or combination of education and relevant experience Aptitude for technology, knowledge of spreadsheet and Salesforce utilization Fanatical devotion to customer service, business quality, and data security The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment. Excellent organizational skills and written/oral communication skills This position is based in our Eden Prairie, MN office and will require team members work from our corporate office On-Camera Policy: To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing *************************. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Our Team and What We'll Accomplish Together TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered by our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use. Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles. What You'll Do The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs. * Achieve identified revenue and growth targets * Respond to client inquiries & service requests pertaining to their programs and services * Responsible for the execution of client contracts and programs * Responsible for program governance including the review of internal reporting and identification of issues * Issuing reports to clients * Managing the renewal process with appropriate internal teams * Responsible for client support, annual planning preparation and meetings where appropriate * Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc. * Act as a liaison with internal departments to resolve issues that may arise with clients * Managing and coordinating Quality Assurance Reviews * Follow up on manager consultations * Responsible for updating and utilizing the CRM (Customer Relationship Management) system What You Bring * University degree in Business or a related field, or equivalent work experience required * 3-5 years of experience in a sales or account management support role * Previous experience with HR, Wellness programs, and/or EAP considered an asset * Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities * Ability or potential to manage a book of business independently * Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company PWG guidelines) * Ability to meet and exceed revenue targets * Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally * Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests * Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment * Analytical, and Project Management skills are an asset #LI-SG1 #LI-Remote #LifeAtTELUS #HiringNow A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Clinical Customer Success Manager Magnolia Medical Technologies is growing our Commercial Sales team and hiring a Clinical Customer Success Manager, Minnesota (Minneapolis) to partner with our Sales team in our Central Region. The Clinical Customer Success Manager is essential to the success of Magnolia Medical Technologies and ensure accounts implement and maintain the clinical outcomes that we've proven to positively impact patient outcomes and economic ROI. The Clinical Customer Success Manager (CSM) plays a key supporting role in ensuring the sustained success of Magnolia Medical's solutions across hospital systems. Working in close alignment with Account Executives (AEs) and under the direction of the Regional AVP of Sales, the CSM provides on-site and virtual support to help hospitals achieve and maintain low blood culture contamination (BCC) rates. This role blends clinical expertise with customer success and operational insight. CSMs reinforce clinical best practices, help customers translate performance outcomes into measurable ROI, and partner with field teams to ensure long-term product adoption and value realization. The CSM is a customer-facing role focused on sustaining performance and supporting the field team's success. They are deployed by the Area Vice President (AVP) to high-priority sites-particularly those undergoing onboarding, expansion, or performance fluctuations-to help drive consistency, compliance, and measurable results. Key Responsibilities Customer Support & Performance Sustainment Collaborate with Account Executives to identify and prioritize hospitals that would benefit from additional clinical or operational support. Support hospitals in achieving and sustaining low Blood Culture Contamination (BCC) rates through on-site engagement, targeted education, and short-term interventions during key periods such as staff transitions, department expansions, or new account onboarding. Reinforce proper workflow, utilization, and documentation to help customers realize the operational and financial value of Magnolia's solutions. Education & Training Build, manage, and deploy a network of per diem nurses in key hospitals and IDNs to deliver product and disease state education, and to support account maintenance activities such as clinical audits, inventory tracking, product stocking, and compliance follow-up. Develop and deliver tailored education programs for clinicians, nurses, laboratory staff, and administrators, including onboarding, refresher sessions, and new staff training, and reinforce product knowledge and value messaging to drive proper use, sustained compliance, and measurable ROI. Support external education initiatives such as conferences, workshops, and professional forums to advance Magnolia's mission and visibility. Operational Insight & Documentation Act as a field liaison between customer sites, Sales, and internal teams to share insights that inform strategy and drive continuous improvement. Support field planning by providing data-driven input on utilization, contamination trends, and opportunities for performance optimization. Contribute to the refinement and standardization of clinical training protocols to ensure consistent product use and outcomes across sites. Maintain clear documentation of all CSM-led activities and observations in Salesforce (CRM) to ensure visibility and effective follow-up by the AE Performs other duties as assigned. Required Skills & Experience Nursing background (RN) preferred; strong consideration given to candidates with clinical experience. 3-5 years of experience in customer success, clinical support, field education, or account management within healthcare or medical devices. Strong understanding of hospital operations and the ability to connect clinical performance to operational and financial outcomes. Experience working with hospital stakeholders, including ED, Laboratory, Infection Prevention, and Nursing Education. Analytical and data-driven mindset, with the ability to translate clinical evidence and utilization data into actionable insights for customers and internal teams; use of systems such as SalesForce.com, Tableau, MSOffice Suite, ERP and other enterprise systems Solutions-oriented approach, able to assess challenges, develop practical strategies, and drive resolution Project Management experience Proven ability to lead training programs, conduct stakeholder meetings, and communicate clinical and financial value. Excellent problem-solving, relationship management, and communication skills. Demonstrated ability to manage multiple projects with urgency and accountability. Ability to travel extensively (up to 75%). Ability to lift up to 30 pounds regularly, occasionally full mobility may be used for reaching, bending, kneeling, stretching or lifting in excess of regular amounts. About Magnolia Medical Magnolia Medical Technologies, Inc. is redefining the accuracy of sepsis testing with Steripath , the only device proven to reduce blood culture contamination significantly. With over 20 clinical studies, peer-reviewed publications, and an expanding IP portfolio, Magnolia Medical is establishing the new standard for blood culture integrity. The company offers competitive compensation, benefits, and incentive opportunities in a fast-growing, mission-driven environment.

About OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About The Role Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results What you will be doing Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What you will bring to Ogury Client-facing experience within the digital advertising industry Hands-on experience in mobile and programmatic advertising is required Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines A mindset of ownership and accountability-you take initiative and follow through A strong analytical approach with the ability to translate data into valuable insights and compelling narratives Creative problem-solving skills and a passion for continuous improvement Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite Excellent communication and presentation skills-you're confident, clear, and engaging A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive Applications will close on October 15, 2025. How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates.

Cludo is looking for a Senior Customer Success Manager (CSM) to join Cludo's North America team. The primary task is to maintain and nurture a large group of customers through working with customers either in 1:1 interactions or campaigns (webinars, emails, etc.) Besides working with customer needs reactively, you will work proactively in analyzing data and collect and report insights on customers with the purpose of delivering high-impact solutions, identifying growth opportunities, and assessing potential risks. You will be supported by the rest of the Customer Success team, based in both North America and Europe (Denmark), in a company that has strong cross-department collaboration and flat structure with an open-door policy. What we have to offer you A workplace with close bonds between the Copenhagen and Minneapolis offices and a global customer base Attractive monthly bonus for achieving goals Caring leadership who values the voice of their people and prioritizes mental well-being Virtual-first mindset with flexibility on how and where we work Be a part of a rapidly growing company and a fantastic team (we may be a bit biased on that last part) What will you do: Leverage tools and technology to deliver value to multiple accounts at once through 1:many, such as creating email & webinar campaigns and training Own customer relationships and act as trusted advisor Proactively analyze customer product usage and provide strategic advice to the customer around the product, features, and optimization Work with CX colleagues and other internal stakeholders in order to transition clients from onboarding to active customers Support customer on our product Develop customer engagement programs and campaigns at scale Encourage customer interaction through manual and automated touchpoints Retain and expand your book of business What we need to see from you 3+ years of experience in Customer Success or a related customer-facing position within a SaaS company Excellent written and verbal skills A high level of empathy with the ability to adapt to the individual customer's experience, persona, and skillset High level of initiative to explore new ways of improving the customer experience High level of efficiency and the ability to navigate and prioritize between many tasks Experience in working with customer relationship applications (customer success platforms, CRMs, support) Nice to have Based in the Minneapolis metro area with the ability to work hybrid in the Downtown Minneapolis office Experience with setting up and delivering email campaigns Experience with customer support Experience with initiating and/or driving upsell Experience in data analysis and report building Experience with Totango, Salesforce, and/or Zendesk

OBJECTIVE The Customer Success position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. As a Customer Success Manager, you will play a key role in ensuring our customers achieve maximum value from our services and solutions. You will be the primary point of contact for our clients and will work closely with them to understand their needs, manage the delivery of our services, and ensure overall satisfaction. KEY RESPONSIBILITIES : CUSTOMER ONBOARDING & RELATIONSHIP MANAGEMENT : Serve as the primary point of contact for assigned customer accounts, building strong, long-lasting relationships. Oversee the successful onboarding of new clients, ensuring they understand the full capabilities of the security services provided. Conduct regular check-ins with customers to monitor their satisfaction, address concerns, and identify areas for improvement or growth. Develop a deep understanding of each customer's security goals, challenges, and priorities to offer tailored guidance and recommendations. CUSTOMER ADVOCACY & RETENTION : Act as the customer advocate within the company, collaborating with internal teams to address customer issues and deliver exceptional service. Proactively identify and mitigate risks that could lead to customer churn, including identifying security gaps or service disruptions. Monitor customer usage, adoption, and health metrics, ensuring customers are achieving desired outcomes from the security solutions. Help customers understand and implement recommendations from security assessments, audits, or security posture reviews. Drive customer retention and upsell opportunities by highlighting additional services or products that can enhance their security. MONITORING & REPORTING : Track and report on key performance indicators (KPIs) related to customer success, such as satisfaction scores, renewals, and service utilization. Review and communicate key security metrics and trends to customers, ensuring they understand the value delivered by the managed security services. Collaborate with technical teams to ensure customer incidents, alerts, or service requests are promptly addressed and resolved. COLLABORATION & CROSS-FUNCTIONAL ENGAGEMENT : Work closely with Sales, Technical Support, Security Operations, and Product teams to ensure seamless customer service and alignment on client goals. Assist in product/service enhancements by providing customer feedback, trends, and market insights. Provide input on customer-facing materials, documentation, and resources to improve client understanding and engagement with security services. QUALIFICATIONS: Experience: Minimum of 3-5 years of experience in customer success, account management, or related roles, preferably within the cybersecurity or managed security services industry. Education: Bachelor's degree from an accredited College or University with courses in Sales, Marketing, Communications, Business, or related field (or equivalent experience). Technical Knowledge: Understanding of network security, cybersecurity concepts, and managed security services (firewalls, intrusion detection systems, vulnerability management, etc.) is a plus. Customer-Centric Mindset: Proven track record of building and maintaining strong customer relationships with a focus on customer satisfaction and retention. Communication Skills: Strong written and verbal communication skills, with the ability to convey complex security and technical concepts in an understandable manner. Problem Solving: Ability to proactively identify challenges and work with both customers and internal teams to resolve issues. Project Management: Strong organizational skills with the ability to handle multiple tasks and customer accounts simultaneously. Sales Acumen: Comfort with identifying and pursuing upsell or cross-sell opportunities in a consultative, non-salesy manner. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, executives and other employees of the organization. MATHMATICAL SKILLS Ability to apply advanced mathematical concepts. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions of customer requirements. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. OTHER QUALIFICATIONS Requires the ability to operate various office equipment to include a computer, voice mail, copier, fax, and calculator. Requires the ability to operate various software such as word processing, spreadsheets and databases. Also requires the ability and driving record of someone able to commute independently to and from client sites. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. Calabrio is seeking a high touch, enterprise level Customer Success Manager to join our growing Revenue organization! In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy. The right candidate is an expert relationship builder and deeply understands their customers' business models, core problems, and critical use cases. If you are technically savvy, love building relationships, are solutions oriented, thrive on wowing customers, and will go above-and-beyond to serve our customers, this role is for you! What you'll be doing: Customer Engagement Business partner to the customer Present to stakeholders the opportunities and usage of the contact center. Engaged with all levels in the customer business Stakeholder mapping and decision maker analysis. Close relationships with all identified Expansion of thinking and progressive strategies within the contact center Adoption of Product Drive adoption to Calabrio products to insure depth of knowledge and expansion within the product portfolio Tie together the needs of the customer with the solutions of the product suite Recommend next steps / long term strategies Sales Identify and close upsell / cross sell opportunities Retain & renew customers Create advocates for Calabrio; Referenceable accounts, case study participants, etc Internal Influencer Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products. Know when to pull in experts We're Looking For: Consultative style and approach. Ability to understand needs of customer and translate into practical application(s) Sales solutions - identify needs and support the expansion of the customer Ability to forecast expansion opportunities and business impact Internal influence, collaboration to achieve results Financial & contract acumen to manage core accounts, account receivables, terms and conditions of contracts Proactive and professional communication Requirements Bachelor's degree or equivalent, relevant working experience 5+ years of Account Management, Business Development, Customer Success or similar background, preferably within a SaaS organization Knowledge and experience of the contact center space, 1 or more of the WFO products (WFM, QM, Analytics or Reporting) Benefits You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: Global team recognized for their passion for innovation. Innovative product culture and project exposure. Training and development from industry-leading experts. Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. We offer market competitive pay and benefits based upon the candidate's skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at 90,000 annually. Our Power is Our People, driven by Our Core Values: Relentless Innovation: Kick status in the quo. Customer Obsessed: Put the customer first. Always. Results Matter: Take action that impacts. Every day. Ignited by Our Diversity: Invite inspiration from everyone. What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work! About Calabrio: Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Awards & Accolades: Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC's Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio's application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing ******************************. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant's requested accommodation with those individuals who have a specific need to know such information.

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. The NIQ Retail Analytics team is looking for an Associate Client Manager to support insights and manage client relationships at a key client account. This is your opportunity to work with world-class data assets and delivery value at a massive scale! NIQ's Retail Analytics Client Engagement Team works with companies to provide insights and thought leadership. Our work helps clients set pricing strategies, introduce new products and determines what products you ultimately see on the shelf and online. Our Client Engagement team members are experts within their categories and NIQ solutions and are viewed as trusted partners by our clients. As an Associate Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with existing clients, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions. Responsibilities: Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions Perform and deliver ad-hoc data analysis. Design and perform ad-hoc data quality checks Lead clients through understanding, integrating and executing decisions supported by NIQ's merchandising insights and analytics in their business decisions Establish enduring client relationships at clients through collaboration and demonstrating on-going value and driving client outcomes Ensure proactive insights and action-oriented solutions are delivered to clients Grow and develop with a team responsible for delivering against client commitments Identify sales opportunities with clients About you You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results. You confidently drive winning outcomes that meet strategic client objectives. You are someone who values working on a diverse, inclusive team. Qualifications 2-5 years of experience within the Retail/CPG/Manufacturing industry Strong project management skills with demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues Demonstrated mastery in data analysis along with "story-telling" abilities Highly proficient in a variety of software solutions and digital technologies. Including SQL, PowerBI, Data Visualization, Excel, PowerPoint, Copilot, and other Microsoft applications Familiarity with syndicated retail data and tools a plus Strong analytical, logic, deductive reasoning, problem solving and critical thinking skills Skilled & polished communicator, including presentations and proposal writing Able to work collaboratively with internal & external teams Strong sense of urgency and accountability to drive client outcomes Bachelor's degree required Able to be onsite in downtown Minneapolis weekly Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $64,000-$76,500. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the ***************************************************************

Job DescriptionAbout OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About The Role Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together.Why you will love this role Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results What you will be doing Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What you will bring to Ogury Client-facing experience within the digital advertising industry Hands-on experience in mobile and programmatic advertising is required Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines A mindset of ownership and accountability-you take initiative and follow through A strong analytical approach with the ability to translate data into valuable insights and compelling narratives Creative problem-solving skills and a passion for continuous improvement Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite Excellent communication and presentation skills-you're confident, clear, and engaging A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Customer Success Manager role is: $60,000 - $70,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location. Applications will close on October 15, 2025. How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more We thank you in advance for your interest in Ogury!#LI-HP1 #LI-Hybrid Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are: At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them. Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment. Growing from a dorm room start-up in 2012, JonnyPops' mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day. Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company's success. Join our team and help us make “A Better Pop, for a Better World!” What You Will Do: The Customer Success Manager is the single-threaded owner for supply chain success across it's assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction - all while driving lower total landed cost for both us and the customer. Responsibilities: Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments. Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction. Lead service-level and inventory health updates in customer QBRs and joint business planning sessions. Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate. Own and manage to an in stock rate of ≥98.5% across every DC in assigned accounts. Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship: Own end-of-life and discontinuations: create and execute run-out plans that achieve Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs, no post-promo spoils). Drive continuous cost-to-serve reduction: Optimize customer MOQs, order cadence, and lead times Shift volume from LTL to TL where possible Eliminate premium freight caused by late forecast changes Key Skills: Communication and interpersonal skills: strong ability to collaborate and communicate with internal and external stakeholders to meet customer needs. Ability to maintain and build long lasting relationships. Strong problem-solving skills: ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations. Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals. Analytical skills: comfortable with data, dashboards and deriving insights Experience with onboarding customer programs, QBRs/EBRs, and success planning methodologies Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account. Empathy, resilience, and a genuine passion for customer outcomes Proven track record of retaining and growing customer accounts Requirements: 3+ years frozen or chilled CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles Experience working with retailers in the Consumer Packaged Goods industry. Food Safety Requirements: Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant external stakeholders Communicate customer concerns or complaints promptly to relevant leadership, e.g. Supply Chain, FSQA, Regulatory, Production Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: Monday to Friday (40 hours per week) Expected Pay: $90,000-110,000 Work location: In person, Plymouth, MN JonnyPops offers a competitive benefits package which includes the following: Medical/Health Insurance Dental Insurance Vision Insurance HSA FSA DCFSA Life & AD&D Insurance Short & Long Term Disability FTO/PTO EAP Programs Paid Holidays Employee Referral Program Sick & Safe Leave 401k Company Sponsored Meal Plan * Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.