Customer success manager jobs in Tysons Corner, VA - 1,040 jobs

Client: Well-Known Media/Advertising Firm Role: Senior Customer Success Manager Salary: $115,000 - $130,000/annually + Benefits Location: *Remote - Headquarters are in Washington D.C.* - must be able to travel to East Coast & work EST hours! *Political Advertising Experience Preferred* Client Relationship Leadership: Act as the strategic lead for a portfolio of political accounts (both self-serve and managed-service). You will be the primary advocate for your clients, fostering long-term partnerships focused on retention, satisfaction, and growth. Strategic Enablement & Training: Orchestrate comprehensive onboarding and structured training programs. You'll demystify complex programmatic tools and keep clients ahead of the curve on FEC/state-level compliance and political advertising best practices. Performance & Campaign Excellence: Partner closely with clients on campaign architecture, real-time optimization, and troubleshooting. For managed services, you'll ensure every dollar is spent effectively, meeting rigorous delivery and compliance standards. Subject Matter Expertise: Serve as a North Star for political strategy, advising on voter audience segmentation and high-impact inventory like CTV, OTT, and mobile. You will translate client feedback into actionable insights for our Product and AdOps teams. Growth & Retention: Proactively monitor account health and develop "success roadmaps" to mitigate risk. You'll identify natural opportunities for platform expansion, ensuring our technology remains central to their campaign's victory. Requirements & Qualifications Experience: 5+ years in Customer Success, Account Management, or Ad Operations within the AdTech/Programmatic ecosystem. Political Core: Required experience in political tech or agency-side roles. You must have a deep understanding of political advertising cycles and FEC/state compliance. Technical Fluency: Deep familiarity with DSP platforms and the programmatic landscape. Strategic Communication: Exceptional ability to present complex data as a compelling narrative to stakeholders. Analytical Rigor: A proven ability to translate raw campaign data into strategic pivots and actionable insights.

Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Relationship Manager, (CRM), you play an essential and impactful leadership role that informs the daily operational success of the local branch. You are the first point of contact at the branch and will work cross-functionally with other branch team members and partners across the firm to deliver exceptional experiences for our clients. You will assist the Branch Manager and sales/support staff with meeting our clients' needs, resolving customer escalations, helping to deepen both internal and external client relationships, and acting as the Branch Manager in their absence. Your responsibilities also will include coordinating and maintaining the branch paperwork and operations flow, as well as implementing, training, and supporting new processes adopted by the firm. This is a role where you can bring your passion for mentorship and developing client service professionals to a firm that will value your contributions and champion your growth. What you have Required qualifications Bachelor's degree or equivalent work-related experience Active and valid FINRA Series 7, 9/10 and 63 licenses 3+ years' experience with customer service 3-5 years in a security/financial services capacity Preferred qualifications Notary 2+ years' experience in a management/supervisory capacity Outstanding written and oral communication skills Previous experience in a direct client-facing role Strong financial acumen, especially regarding brokerage regulations and rules that govern client accounts Demonstrated experience handling client concerns and issues with tact and diplomacy Ability to work independently and effectively as part of a team, while prioritizing multiple tasks and responsibilities simultaneously Ability to build and maintain good cross-enterprise working relationships What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance

The Solid Waste Association of North America (SWANA) is the leading association for public sector waste and resource management professionals across North America. With 47 Chapters spanning the U.S., Canada, the Caribbean, and the Pacific Basin, SWANA connects a diverse network of industry professionals committed to advancing from waste management to resource management. We support our members through technical education, training, credentialing, and research, while also advocating for the essential role our industry plays in protecting public health, supporting the economy, and building sustainable communities. Role Overview The Manager of Volunteer Engagement is responsible for the strategy, execution, and operational management of SWANA's volunteer programs. This role fosters meaningful volunteer experiences that strengthen member value, advance organizational initiatives, and expand community partnerships. The Manager will lead the planning, coordination, and delivery of volunteer engagement activities across committees, councils, and special projects, ensuring alignment with SWANA's mission and strategic goals. What You'll Do: Program Leadership & Strategy Lead the strategy, development, and oversight of SWANA's volunteer engagement programs, ensuring alignment with organizational goals and mission. Partner with board and staff liaisons to establish and maintain charters, annual work plans, and key deliverables. Prepare regular reports and updates for the board and senior leadership on volunteer activities, outcomes, and impact. Volunteer Management Oversee volunteer recruitment, onboarding, training, and retention efforts to cultivate a positive and rewarding volunteer experience. Manage and support all SWANA volunteer groups (technical divisions, committees, councils, task forces, work groups), providing guidance and structure for effective operations. Serve as the primary staff liaison for a portfolio of committees, collaborating with volunteer leaders to plan meetings, prepare agendas, and manage action items. Develop and implement volunteer recognition initiatives to highlight and celebrate contributions. Data & Operations Maintain and enhance volunteer module within the database, ensuring accurate records, metrics tracking, and reporting to leadership. Monitor project timelines and milestones to ensure timely progress of action items and deliverables. Coordinate and support volunteer participation in special events, programs, and organizational initiatives. Communications & Partnerships Collaborate with communications staff to draft newsletters, emails to volunteers, website updates, and social media content related to volunteer programs. Cultivate and maintain relationships with community groups, corporate partners, and stakeholders to broaden volunteer engagement opportunities. Qualifications Bachelor's degree from an accredited institution, or equivalent combination of education and experience. 5+ years of professional experience in volunteer management, member engagement, or related nonprofit/association roles. Strong communication, facilitation, and relationship-building skills, with the ability to work effectively with diverse groups of volunteers. Proven experience with data/association management systems and volunteer tracking tools. Strategic thinker with demonstrated ability to design, implement, and evaluate engagement programs. Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines. Ability to travel up to 10%. Preferred Qualifications Experience in an association or membership-based organization. Familiarity with credentialing, awards, or membership recognition programs. Knowledge of or interest in sustainability, solid waste, or environmental services industries. Experience with Impexium/re:Members or other membership platforms. Why SWANA? Be part of an evolution: Help shape the next chapter of SWANA's transformation from waste to resource management. Meaningful mission: Contribute to sustainability, safety, and innovation across communities and industry. Purpose-driven team: Work with professionals aligned around SWANA's strategic pillars: safety, sustainability, professional development, and member value. Work with flexibility: Hybrid-remote options plus a benefits package that includes generous leave, medical choices (including employer-funded HSA), and employer-paid life, disability, and long‑term care insurance.

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. & Canada Defense and Intelligence communities, helping them derive maximum value from Planet's imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them. This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week. Impact You'll Own: Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on both U.S. and Canadian accounts Ensure successful onboarding, training of new customers, and effective use of products Provide hands-on training and support to help customers effectively use Planet's platforms, data, and solutions Assist customers to expand their usage and adoption of our products Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals Maintain consistent communication with customers throughout the contract lifecycle and escalate issues as needed Collaborate with internal teams (Sales, Product, Support, Professional Services) to deliver a seamless customer experience Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives What You Bring: 4+ years of experience in Customer Success, account management, or related fields Experience collaborating with the U.S. Department of Defense and/or Intelligence Community Excellent orientation towards delivering solutions and value to clients Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors Excellent problem-solving abilities and a proactive approach to work Ability to multitask, work independently, prioritize, and manage time effectively Technical experience in remote sensing platforms and solutions Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams Experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent Flexibility and willingness to travel as required What Makes You Stand Out: Active or ability to obtain and maintain a TS/SCI Clearance Experience with Canadian DND or IC Experience supporting GEOINT missions in the U.S. or Canada Technical affinity around APIs Python scripting experience Application Deadline: January 14th, 2026, 11:59pm PST EAR/ITAR Requirements: This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate's ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls. Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company-wide days off 16 Weeks of Paid Parental Leave Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. US National Salary Range $83,040 - $103,760 USD Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Customer Success is a key role to ensure Workday's customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday journey. You are an advisor and facilitator to our customers, partnering not only with your team but with Sales & Services to help customers achieve maximum value from Workday. Serving together as a team of experts, you will help identify new growth opportunities for success at every point on our customers' journey. You will be responsible for working with a number of Federal Government customers, supporting them through regular checkpoints leveraging our standard engagement model to drive value, adoption and retention. You will be a part of a phenomenal Customer Experience organization having control of your own schedule and customer interactions. About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of our Workday Federal Government customers to help them realize the full potential of their investment. As a CSM, you will advocate on behalf of Workday these customers and take a team-based approach in helping them to succeed. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth. About You Basic Qualifications: Customer Success Manager (P3) 3+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 3+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (3+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Basic Qualifications: Sr Associate Customer Success Manager (P2) 1+ years' experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment 1+ years' experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction. Experience (1+ years) in having supported the Federal and/or State & Local Government (or similar) customer base. Other Qualifications: Excellent organization, time management, and communication skills. Proven track record to collaborate and build strong relationships with customers Proven ability to engage across corporate functions (Sales, Professional Services and Product Management). Proven ability to engage across corporate functions (Sales, Services, and Product Management). Exemplary verbal and written communication skills, including the ability to chair meetings with customer & leadership Previous experience with issue resolution and escalation management at both the business owner and executive levels. Excellent customer interaction skills, with a focus on effective communication, problem-solving, and relationship building to enhance customer satisfaction, retention, and drive sales. Comprehensive product knowledge, including a thorough understanding of product features, benefits, applications, and market positioning. Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders. Demonstrated negotiation skills, with the ability to effectively communicate, find common ground, and reach mutually beneficial agreements in various situations. Bachelor's degree or equivalent work experience. Ability to travel up to 25%. Posting End Date: 12/31/25 The application deadline for this role is the same as the posting end date stated. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.VA.McLean (Tyson's Corner) Primary Location Base Pay Range: $99,300 USD - $149,000 USD Additional US Location(s) Base Pay Range: $89,900 USD - $159,700 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview The Senior Customer Success Manager, Public Sector is a highly motivated and commercial minded individual that coordinates successful end-to-end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings. This will be Senior Customer Success Manager role that specifically engages with Public Sector agencies, accounts and partners. Key Responsibilities * Seamless project management through all phases of the customer relationship, including managing the users of Diligent's applications; the Board Directors and Corporate Executives. * Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent's products and services to then be passed to the Expansion Sales team. * Provide excellent customer experience for all accounts by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. * Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. * Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products. * Ability to successfully manage multiple clients and products in an organized and meticulous manner. * Act as liaison between multiple internal teams (services, sales operations, marketing, and sales). Required Experience/Skills * 5-7 years of Customer Success, Account Management or Post-Sales experience required. * Public Sector experience required. * Track record of over-achieving quota. * A passion for collaboration and a deep understanding of the technology involved in SaaS. * Excellent Project Management expertise and experience. * Outstanding communication skills, both written and verbal. * Strong Presentation skills and experience working with C-Level Executives and Directors. * Strong technical focus and detailed knowledge of Microsoft Office Applications. * Superb personal organizational skills to ensure all client commitments are met. * Customer focused. Able to deliver extremely high levels of customer satisfaction. * Able to perform well in the face of tight deadlines and tough technical and organizational challenges. * Commercial acumen - see and build on the potential for growth of clients. U.S pay range $100,000-$122,000 USD What Diligent Offers You * Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients * We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few * We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. * Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. Your primary focus will be nurturing existing relationships with customers and end users and cultivating new ones, ensuring a seamless customer experience and contributing significantly to our sales momentum. This is a hybrid position that requires two to three days on-site at our Bethesda, MD headquarters or Lehi, UT office. Responsibilities * Partner with the appropriate sales teams to nurture strong customer relationships, ensuring a seamless and exceptional customer experience * Maintain regular communication with key account representatives of multifamily customers, fostering strong relationships and identifying growth opportunities * Develop a deep understanding of customers' current and future needs, identifying and presenting opportunities for customers to expand their use of Brivo products * Execute proactive retention strategies to ensure long-term customer loyalty and satisfaction, such as conducting regular business reviews * Lead project management for new account roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook * Utilize Salesforce to track and analyze key performance indicators, providing actionable insights to management * Acquire and maintain expertise in internal Brivo administrative processes, enabling swift resolution of customer issues and proactive problem-solving Qualifications * 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably in the SaaS or multifamily industry * Proven track record of achieving sales or revenue growth targets * Ability to identify and capitalize on opportunities for collaboration and partnership with customers * Customer-centric mindset with a proven ability to anticipate needs, resolve issues, and exceed expectations * Exceptional verbal and written communication skills with a keen ability to engage and build rapport with customers * Capable of working both independently and collaboratively within a team environment * Proactive and innovative mindset with a passion for continuous improvement * Working knowledge of Salesforce, Jira, Asana, or similar customer tracking and project management software is preferred The compensation package for this full-time position includes a base salary range of $60,000 - $70,000 annually. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at ****************************

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms $80,000 - $100,000 a year Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-RemoteWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Introduction: IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market. visit: ******************* As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills. Key Responsibilities Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities Gather customer feedback to drive product improvements and advocate for user needs internally Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience Find paths for success, helping them unlock the full potential of Work 365's features Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations Ensure contract adherence while supporting clients through renewals, expansions, and changes Support customer escalations, troubleshooting business and technical challenges efficiently Requirements 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) Strong relationship management skills, with a customer-centric and empathetic approach Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders Excellent communication skills (written, verbal, and presentation) Data-driven mindset, able to use metrics and analysis to make strategic decisions Project management skills-capable of juggling multiple priorities in a fast-paced environment Experience with Microsoft Dynamics, Power Apps, or CSP programs Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success solutions. Lead and manage the customer success team. Oversee customer success projects and ensure successful implementation. Develop and implement customer success strategies and plans. Collaborate with other departments to enhance customer satisfaction. Lead the integration of quantum technologies into customer success initiatives. Ensure the customer success team is equipped with the necessary knowledge to assist customers with quantum-related inquiries and issues.

Job Description Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation systems - roads, rail, transit, bicycle, pedestrian - operate. Our tech solutions: Reduce traffic fatalities Enhance pedestrian accessibility Empower system operators to save time & money You'll work with some of the brightest minds in the software and transportation industries. Our software engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead. Who You Are: As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders. Required Qualifications: 5+ years of Customer Success experience ideally within SaaS Proven ability to develop and implement risk mitigation strategies and ensure customer retention. Strong track record of consistently exceeding customer success metrics and targets Excellent verbal and written communication skills Ability to travel to various local and national events as needed. Travel will be regional and national Preferred Qualifications: Venture-backed, start-up experience Prior Customer Success experience with public sector clients Your Citian Advantage: Opportunity to gain valuable experience and make a significant impact in a fast growing, venture-backed tech startup Competitive salary and benefits package including medical, dental, and vision insurance and generous paid time off. 401(k) company match and monthly commuter transportation benefit On-site gym and free snacks in the office High-growth potential and opportunities for advancement and more! Let's build smarter cities together! Learn more about Citian here: ************* ** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

About Us: VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. VanishID proactively and continuously eliminates exposed personally identifiable information from the public web and neutralizes compromised credentials, while feeding security teams with human risk intelligence that boosts the performance of security programs. VanishID is redefining privacy and trust on the internet. VanishID is growing and we want you to join our mission to keep people and enterprises safe. We are adding a Customer Success Manager to our team, who will be primarily focused on driving value for our customers. This person will be on board, maintain, and grow our customer accounts. This role will report to the Head of Customer Success. This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship. What you will do in the Customer Success Manager role: Own the customer journey from day one: Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint Serve as the primary point of contact throughout onboarding, ensuring customers understand our services and see value quickly Develop and refine onboarding playbooks to create consistent, scalable experiences as we grow Nurture and strengthen customer relationships: Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support Conduct Quarterly Business Reviews and executive touch points to demonstrate value and align on evolving needs Monitor customer health, identify risks early, and develop strategies to ensure retention and satisfaction Drive growth and be the voice of the customer: Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings Identify and pursue opportunities to expand service adoption within existing accounts based on evolving privacy threats, organizational changes, and emerging business needs Build compelling business cases for additional protection tiers and services that directly align with client objectives, driving both account growth and renewal rates Develop and execute account expansion strategies that achieve revenue growth targets while strengthening client relationships Capture and share customer insights with internal teams to inform product development, service improvements, and company strategy Characteristics we are looking for in a candidate include (need to have) : 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, with a proven track record of managing customer relationships from onboarding through renewal and expansion Exceptional communication and presentation skills, with the ability to confidently engage C-suite executives, board members, and senior stakeholders in both written and verbal formats A balanced approach to customer success-equally comfortable building trusted relationships, executing scalable onboarding and engagement processes, and identifying opportunities for account growth Proficiency with CRM platforms (such as Salesforce or HubSpot) to manage customer data, track engagement, and maintain accurate records across your book of business Characteristics we are looking for in a candidate include (nice to have) : Experience in cybersecurity, privacy, or adjacent industries such as SaaS/B2B technology, financial services, healthcare, or professional services (legal, consulting) Familiarity with Customer Success platforms, particularly ChurnZero, and a track record of leveraging CS tools to drive proactive engagement, health scoring, and retention strategies Relevant certifications such as PMP or other project management credentials, or privacy/security certifications (CIPP, CISSP) that demonstrate domain expertise and structured thinking Startup or small-team experience, with a self-starter mentality and the ability to build or refine Customer Success processes from the ground up in a fast-paced, evolving environment Background managing enterprise accounts or serving executives and VIPs as customers, with experience delivering high-touch, white-glove service models that prioritize discretion, responsiveness, and personalized attention Benefits, PTO & Equity We're proud to offer a generous benefits package including: Various high quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents Dental and vision plans with partial employer-paid coverage Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy Employer-paid short- and long-term disability insurance Equity in a growing startup 401k with employer match and immediate vesting (both Traditional and Roth) Discretionary PTO (we trust you to take time off when you need it!) 13 annual holidays off Paid parental leave Monthly virtual events A truly remote-first environment An Important Note: Don't meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you're excited about this role, but your past experience doesn't fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we're looking for to fill this or other roles. Equal Employment Opportunity We're proud to be an equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.

Job DescriptionAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success. You will oversee the global team of Customer Success Managers serving Kpler's highest-value accounts, taking a hands-on approach to coaching, strategy, and execution. Your leadership will directly influence customer outcomes through your team and ensure our exceptional renewal performance continues. It's a role for someone who thrives in the details, the strategy, and the day-to-day rhythm of Customer Success.Key Responsibilities Manage and support a team of Customer Success Managers, providing coaching, development, and day-to-day leadership. Grow and retain key members of the team through effective performance management and career development. Hire new CSMs for the team as needed to support business growth. Manage the renewal pipeline, including forecasting renewal risk and driving mitigation strategies. Serve as the point of escalation for complex renewals or strategic customer relationships. Ensure the team's book of business is consistently in an expansion-ready state. Represent and amplify the voice of the customer to internal stakeholders, influencing product and operational decisions. Skills and Experience 2+ years of leadership experience managing a Customer Success team. Experience managing global government accounts. Proven ability to lead and support a distributed team across diverse cultures and regions. Demonstrated experience growing, developing, and coaching senior-level CSMs. Excellent people management skills, with a track record of motivating and retaining high-performing team members. Strong capability in data analysis and identifying trends within customer health or usage data. Technical competence and confidence when discussing data-oriented topics with customers and internal teams. Highly customer-centric and product-oriented, focused on driving measurable customer outcomes. Empathetic communicator who understands both customer needs and employee perspectives. Ambitious and high-performing, striving to achieve exceptional results. Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements. A hands-on leader who actively engages with customers and the team-this is not a passive or “wait and see” role. Nice to have Active TS/SCI clearance. We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don't meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements. Don't let the confidence gap stand in your way, we'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. By applying, I confirm that I have read and accept the Staff Privacy Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us: VisibleThread is a growing technology business that is expanding at a rapid rate. Our RFP Intelligence Platform changes the way organizations do business by reducing risk, improving efficiencies and ensuring compliance. Our solutions are Enterprise built and some of our major customers include Boeing, Lockheed Martin, and the Canadian Government, to name but a few. Our team: We hire energetic, creative, and passionate people who can work together to drive serious value for our customers. A career with VisibleThread is both rewarding and challenging. We are a fun team, with a flat structure and we offer fantastic career development opportunities to grow within our organization as we expand. Our Customer Success Managers (CSMs) are the best in the business. They are curious, responsive, and empathetic partners to our customers. As a CSM, you will be the trusted advisor for a dedicated portfolio of accounts, acting as a self-starter who proactively guides them to see the immense value our products offer. This is a key role where you will own the post-sale relationship and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience in presenting software solutions and explaining business outcomes from the use of software. Candidates must be located in the DMV area. Typical Day-to-Day Responsibilities include: Onboarding and Adoption: Act as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth implementation of our platform. Help them understand the features and functionalities, provide training and support, and facilitate successful adoption. Drive Strategic Value: Go beyond basic support to understand your customers' business goals, proactively identifying opportunities for them to maximize the value and ROI of our platform. Renewals and Upsells: Proactively identify opportunities for customer growth and expansion within your customer portfolio. Collaborate with the sales team to drive renewals and upsell opportunities, demonstrating the value and ROI our products deliver. Provide accurate and timely information to the sales team regarding customer health, product usage, and potential upsell opportunities. Master and Teach: Become a product expert and confidently demonstrate how to leverage our solutions for their specific use cases. Customer Support: Address customer inquiries, issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction. Collaborate with internal teams, such as technical support and product development, to resolve complex customer problems and escalate issues when necessary. Provide clear and timely communication to customers regarding updates, resolutions, and workarounds. Requirements Recent Graduate: A bachelor's degree in a relevant field is preferred. Graduates with a passion for technology and a desire to pursue a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS solutions. Ability to quickly grasp complex software systems and effectively communicate technical concepts to non-technical audiences. Customer-Focused Mindset: A genuine passion for delivering exceptional customer experiences. Proven ability to empathize with customers, understand their needs, and provide effective solutions. Strong relationship-building skills and a commitment to customer success. Communication Skills: Excellent verbal and written communication skills. Ability to articulate ideas clearly, actively listen to customers, and adapt communication style to different audiences. Proficiency in English is required; additional language skills are a plus. Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions. Demonstrated ability to work independently, prioritize tasks, and manage multiple deadlines effectively. Adaptability and Agility: Thrives in a fast-paced, dynamic environment. Ability to quickly adapt to changes, learn new technologies, and navigate ambiguity. A proactive and self-motivated mindset with a willingness to take ownership and drive initiatives. Join our team and be part of an exciting journey, working with cutting-edge Benefits · A supportive place to work with incredible teams worldwide · Genuine career progression opportunities · Attractive remuneration package · 100% paid private medical insurance · Flexible working schedule · Monthly “all hands” and other team-building events

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Job Title: College Success Manager Reports to: Director of DC Programming Job Status: Full-time Classification: Exempt / Salaried Salary Range: $70,000 - $80,000 Application Deadline: November 10, 2025 Starting: December 2025 Location: Washington, DC Schedule: Hybrid; 2 in office days and 3 remote days. Mon - Friday, 9am to 5pm, Some special events will occur outside of regular work hours. Weekend events are required 1-2 times per month throughout the year. About Generation Hope: Generation Hope is a nonprofit organization committed to ensuring all student parents have the opportunity to succeed and achieve economic mobility. We drive systemic change by partnering with education and policy leaders while offering direct, two-generation support to teen parents in college and their children. To date, we've provided over $1.5 million in tuition assistance, supported more than 500 teen parents in college, celebrated more than 200 degrees earned through our program, and partnered with over 30 two- and four-year institutions nationwide. Our team culture is rooted in excellence, respect, and inclusion. Named "one of the best nonprofits" by Spur Local, we embrace diversity in all its forms-background, thought, and experiences. If our mission and culture resonate with you, we invite you to consider joining our team. For more information, visit *********************** Position Summary: The College Success Manager works with the Director of DC Programming to manage the Generation Hope Scholar Program, which helps teen parents across the DC region become college graduates. The College Success Manager manages Scholar Program Coordinators and works closely with the Director of DC Programming to continuously improve the processes, functions, and outcomes of the Scholar Program. They also represent Generation Hope to nonprofit partners, students, donors and various other constituent groups. The College Success Manager should have a solid track record in working with youth and children, a background in college access and/or college success advising, financial aid, experience in managing a team, possess strategic planning skills, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers. They must have a demonstrated interest in serving students of color and low-income students. Responsibilities: Scholar Program Leadership In collaboration with the Director of DC Programming, design programming that challenges, engages, inspires, and supports our Scholars, including enhancing and implementing pre-service support to incoming Scholars (i.e., providing light-touch case management to accepted Scholars, evaluating impact, and identifying accepted Scholars needing support). Support the program team in troubleshooting issues within Scholar/Sponsor relationships and develop strategies to improve and strengthen these relationships Design and execute strategies for serving specific populations of students, such as student fathers, undocumented students, and First Generation college students. Ensure Scholars receive stellar training by collaborating with program staff and the Events Manager to plan two in-service trainings and the Summer Bridge program each year, all aimed at enhancing skills and strategies that drive graduation success. Work with the Operations department and Program Assistant to oversee the tuition disbursement process. This includes verifying amounts, confirming institutional details, and maintaining clear communication to prevent any discrepancies. Maintain in-depth knowledge of both federal and school-specific financial aid policies and procedures to provide training and support to staff and Scholars Convene and manage the Scholar Leadership Council, ensuring Scholars have an opportunity to connect with one another, develop leadership skills, and contribute to programming Provide ongoing and consistent support to Generation Hope mentors by: Assessing their experiences as mentors annually and providing various opportunities throughout the year for feedback Planning and attending activities to foster mentor relationships and peer support and to ensure mentors feel appreciated, such as potlucks or coffee chats to increase the retention of mentors. Convening and managing the Sponsor Leadership Council Communicating feedback and mentor needs to the program team and providing suggestions for mentoring improvements and enhancements In collaboration with the Director of DC Programming, evaluate the quality of the tutoring program, monitor tutor matches, improve training, and work with the recruitment team to develop strategies for tutor recruitment Management and Leadership Supervise, support, and hold accountable up to five Scholar Program Coordinators, including holding weekly 1:1 meetings for each coordinator and monthly supervisions that provide advice, guidance, case audits and development Support Scholar Program Coordinators with developing and updating individualized academic plans, setting clear goals and strategies to support Scholar success. Facilitate weekly meetings for case managers to discuss upcoming events, relevant deadlines and create a space for learning and support Work with program leadership to hold bi-weekly program team meetings and regular morale activities for the programming team Case Management As needed based on staffing, manage a small caseload of up to 10 Scholars, providing academic, holistic, and culturally competent support to ensure that they earn their degrees Track and maintain Scholar data (contact information, G.P.A.'s, mentor meetings, etc.) using evaluation tracking software. Work with the Director of DC Programming and direct reports to maintain, collect, and analyze data for program evaluation purposes. Ability to advocate for student parents and connect them with appropriate resources. Flexibility and problem-solving skills to address unexpected challenges faced by student parents. Other Work with the Director of DC Programming to create and strengthen relationships with local colleges and universities to benefit Generation Hope Scholars Represent Generation Hope at relevant convenings, such as conferences, roundtables, etc., as appropriate Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Other duties as assigned Other duties: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. WE ARE LOOKING FOR A HARDWORKING, INNOVATIVE, COLLABORATIVE INDIVIDUAL WHO THRIVES IN A FAST-PACED ENVIRONMENT. THE SUCCESSFUL CANDIDATE WILL HAVE THESE QUALITIES/QUALIFICATIONS: Required Qualifications: Bachelor's degree At least five years of experience working with youth, particularly youth from marginalized communities At least two years of experience with college counseling and/or case management At least three years of demonstrated leadership and experience managing a team. Access to a vehicle to get to events/meetings around the D.C. metro area that may not be metro-accessible Willingness to adjust hours to accommodate the needs and schedules of Scholars. Must be available for special events and trainings, which may occur on evenings and weekends. Unquestioned integrity and commitment to Generation Hope's mission and values Preferred Qualifications: Experience working with teen parents Proven experience working with college students, particularly student parents, in academic advising, student support, or counseling roles. Master's degree in Education, Counseling, Social Work or a graduate certificate in higher education Experience with program evaluation Bilingual Spanish/English Understanding of the college financial aid process and financial aid options, and of public benefits and services available for low-income populations in the D.C. metro area Knowledge of higher education policies and resources related to student parents. Competencies: Ability to analyze and interpret program performance data and make data-driven adjustments to maximize impact. Compelling and confident public speaker who is comfortable speaking and presenting in both formal and informal settings Personal and professional commitment to understanding and dismantling systemic and institutional racism Strong relationship-builder who can connect with a diverse range of people and groups and inspire people to action Excellent written, oral, and verbal communication skills with keen attention to detail and strong organizational skills. Fantastic customer service ethic and high expectations for quality Experience planning and facilitating or co-leading workshops and events Ability to make people feel comfortable and create rapport Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Work environment: Normal office environment. Some work will take place off-site during special events. Travel: This position may require occasional regular overnight travel for activities in and out of the DC Metro area. Must be able to travel (via plane, train, or car) to attend trainings, conferences, project sites, and related activities. Candidates must be able to meet the onsite work schedule by the start date. Benefits: Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers . To apply, please complete the online application here. EOE Statement: Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.

Job DescriptionCustomer Engagement Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Customer Engagement Manager is responsible for managing service levels, building customer relationships, and ensuring that user-centric design principles are integrated into service delivery. This role emphasizes proactive engagement with customers to understand requirements, assess satisfaction, and improve service performance while aligning with organizational and contractual goals. Responsibilities will include but are not limited to: Manage and develop service levels in accordance with contract/Task Order (TO) requirements. Engage with customers to capture requirements, measure satisfaction, and ensure delivery aligns with expectations. Incorporate human-centered/user-centered design principles into service delivery and improvement efforts. Track, monitor, and report on service performance metrics. Collaborate with stakeholders to ensure compliance with RFQ requirements and to enhance customer-facing services. Drive innovation in service management, ensuring alignment with organizational goals and customer needs. Provide guidance and leadership in establishing new service levels as needed. What You'll Need: Experience engaging customers to determine requirements as well as gauging customer satisfaction. Experience incorporating human-centered/user-centered design into programs of similar size and scope. ITIL Certification Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Demonstrated experience implementing and tracking performance of services and processes incorporating user-centered/human-centered design principles. Experience transitioning from single-variable metrics to customer-facing multi-dimensional metrics. Experience managing established service levels and developing new service levels on a contract with a large Government agency. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR 9GFKyhUT7V

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. The SMB CSS team operates in a highly cross-functional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyper-focused on helping customers navigate Toast early in their customer journey. This is not your average CSM or Account Management team; in joining this team, you will be part of building a scaled Customer Success model. Composed of multiple teams, the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible, adaptable, and motivated by change. About this roll* (Responsibilities) * Work closely with cross-functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth * Work closely with cross-functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey * Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities * Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer * Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings * Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape * Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast * Ask discovery questions to uncover growth opportunities, referrals and location expansion * Actively look for opportunities to operate at scale, including collaborating with cross-functional partners * Up to 10% travel locally for customer site visits with activities ranging from pre-live meet & greets to post-live technical consultations (This is dependent on proximity and availability of customers) Do you have the right ingredients*? (Requirements) * Must be located in Washington DC * 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations * Success operating independently and navigating competing priorities in a constantly changing environment * High technical aptitude allowing for quick learning and adoption of technical concepts and language * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills * Flexibility & adaptability * Problem solving mindset, ability to think critically Special Sauce* (Non-essential Skills/Nice to Haves) * 1+ years of experience using a POS (Point of Sale) software, ideally in the service or industry * Experience working in the tech industry or for a SAAS company * Experience with Salesforce CRM, MS Office, G-Suite, and Slack Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** * Bread puns encouraged but not required #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $82,000-$82,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. * ----- For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.