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The differences between data center analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a support analyst has an average salary of $75,989, which is higher than the $61,669 average annual salary of a data center analyst.
The top three skills for a data center analyst include escalate, data analysis and SQL. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Data Center Analyst | Support Analyst | |
| Yearly salary | $61,669 | $75,989 |
| Hourly rate | $29.65 | $36.53 |
| Growth rate | 5% | 10% |
| Number of jobs | 167,264 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 62% |
| Average age | 45 | 42 |
| Years of experience | - | 2 |
A data center analyst is an information technology expert in charge of overseeing program teams and developing strategies to optimize operations. They serve as the client's point of contact, answering their inquiries and providing them with the needed assistance. As a data center analyst, it is their duty to perform extensive research and analysis to attain the best practices, gather and analyze data to identify areas needing improvement, produce proposals, and implement solutions in problem areas.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Data center analysts and support analysts have different pay scales, as shown below.
| Data Center Analyst | Support Analyst | |
| Average salary | $61,669 | $75,989 |
| Salary range | Between $43,000 And $88,000 | Between $50,000 And $114,000 |
| Highest paying City | Menlo Park, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a data center analyst and a support analyst in terms of educational background:
| Data Center Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between data center analysts' and support analysts' demographics:
| Data Center Analyst | Support Analyst | |
| Average age | 45 | 42 |
| Gender ratio | Male, 75.9% Female, 24.1% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 9.8% Unknown, 4.5% Hispanic or Latino, 14.3% Asian, 10.3% White, 60.9% American Indian and Alaska Native, 0.3% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |