Director of front office vs assistant front office manager

The differences between directors of front office and assistant front office managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a director of front office, becoming an assistant front office manager takes usually requires 4-6 years. Additionally, a director of front office has an average salary of $78,170, which is higher than the $47,938 average annual salary of an assistant front office manager.

The top three skills for a director of front office include reservations, quality standards and front office operations. The most important skills for an assistant front office manager are reservations, customer service, and quality standards.

Director of front office vs assistant front office manager overview

	Director Of Front Office	Assistant Front Office Manager
Yearly salary	$78,170	$47,938
Hourly rate	$37.58	$23.05
Growth rate	18%	18%
Number of jobs	75,863	71,787
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 67%
Average age	46	47
Years of experience	4	6

What does a director of front office do?

A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.

What does an assistant front office manager do?

An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.

Director of front office vs assistant front office manager salary

Directors of front office and assistant front office managers have different pay scales, as shown below.

	Director Of Front Office	Assistant Front Office Manager
Average salary	$78,170	$47,938
Salary range	Between $49,000 And $123,000	Between $35,000 And $64,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	New York
Best paying company	MUFG EMEA	Hilton Grand Vacations
Best paying industry	Real Estate	Hospitality

Differences between director of front office and assistant front office manager education

There are a few differences between a director of front office and an assistant front office manager in terms of educational background:

	Director Of Front Office	Assistant Front Office Manager
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 67%
Most common major	Business	Hospitality Management
Most common college	University of Southern California	Cornell University

Director of front office vs assistant front office manager demographics

Here are the differences between directors of front office' and assistant front office managers' demographics:

	Director Of Front Office	Assistant Front Office Manager
Average age	46	47
Gender ratio	Male, 54.0% Female, 46.0%	Male, 49.7% Female, 50.3%
Race ratio	Black or African American, 8.4% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.7% White, 62.4% American Indian and Alaska Native, 1.2%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	11%	8%

Differences between director of front office and assistant front office manager duties and responsibilities

Director of front office example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Yield rates to optimize revenue and balance PMS / CRS inventory daily.
Maintain cleanliness and organization of back office, front desk and bell closet areas.
Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.
Provide excellent service as it pertains to all front office functions including check/in-out, PBX, and bell service.
Organize and develop a report to track VIP's and special care guest including time share owners and repeat clientele.

Assistant front office manager example responsibilities.

Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain cleanliness and organization of back office, front office, and front-office desk.
Organize weekly group information and ensure all front office staff members are aware of meetings, VIP arrivals and site visits.

Director of front office vs assistant front office manager skills

Common director of front office skills

Reservations, 12%
Quality Standards, 6%
Front Office Operations, 6%
Customer Satisfaction, 5%
Phone Calls, 5%
Cleanliness, 4%

Common assistant front office manager skills

Reservations, 11%
Customer Service, 9%
Quality Standards, 5%
Guest Complaints, 5%
Night Audit, 4%
Payroll, 4%

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Director Of Front Office
Director Of Front Office vs Assistant Front Office Manager

Updated January 8, 2025

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