Director of front office vs lodging facilities manager

Differences between director of front office and lodging facilities manager duties and responsibilities

Director of front office example responsibilities.

• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Yield rates to optimize revenue and balance PMS / CRS inventory daily.
• Maintain cleanliness and organization of back office, front desk and bell closet areas.
• Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.
• Provide excellent service as it pertains to all front office functions including check/in-out, PBX, and bell service.
• Organize and develop a report to track VIP's and special care guest including time share owners and repeat clientele.
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Lodging facilities manager example responsibilities.

• Handle reservations, marketing, sales, wedding coordination, manage a team of ten staff.
• Manage and book lodging reservations and coordinate club activities.
• Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
• Extract reports for accuracy and proper authorization; calculate and post hours, paycheck amounts, and payroll exception amounts.
• Analyze office operations and procedures, such as bookkeeping, preparations of payroll, filing, and the requisition of supplies.
• Maintain facility records and inventory files using a computerize maintenance management system (CMMS) application.
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