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Director of front office vs manager on duty

The differences between directors of front office and managers on duty can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director of front office and a manager on duty. Additionally, a director of front office has an average salary of $78,170, which is higher than the $37,423 average annual salary of a manager on duty.

The top three skills for a director of front office include reservations, quality standards and front office operations. The most important skills for a manager on duty are customer service, safety procedures, and payroll.

Director of front office vs manager on duty overview

Director Of Front OfficeManager On Duty
Yearly salary$78,170$37,423
Hourly rate$37.58$17.99
Growth rate18%18%
Number of jobs75,863318,375
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 51%
Average age4646
Years of experience44

What does a director of front office do?

A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.

What does a manager on duty do?

A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.

Director of front office vs manager on duty salary

Directors of front office and managers on duty have different pay scales, as shown below.

Director Of Front OfficeManager On Duty
Average salary$78,170$37,423
Salary rangeBetween $49,000 And $123,000Between $26,000 And $52,000
Highest paying CityWashington, DCSan Francisco, CA
Highest paying stateNew YorkMaryland
Best paying companyMUFG EMEACisco
Best paying industryReal EstateRetail

Differences between director of front office and manager on duty education

There are a few differences between a director of front office and a manager on duty in terms of educational background:

Director Of Front OfficeManager On Duty
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Southern California

Director of front office vs manager on duty demographics

Here are the differences between directors of front office' and managers on duty' demographics:

Director Of Front OfficeManager On Duty
Average age4646
Gender ratioMale, 54.0% Female, 46.0%Male, 47.3% Female, 52.7%
Race ratioBlack or African American, 8.4% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.7% White, 62.4% American Indian and Alaska Native, 1.2%Black or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 11.5% Asian, 9.6% White, 63.9% American Indian and Alaska Native, 1.2%
LGBT Percentage11%11%

Differences between director of front office and manager on duty duties and responsibilities

Director of front office example responsibilities.

  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Yield rates to optimize revenue and balance PMS / CRS inventory daily.
  • Maintain cleanliness and organization of back office, front desk and bell closet areas.
  • Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.
  • Provide excellent service as it pertains to all front office functions including check/in-out, PBX, and bell service.
  • Organize and develop a report to track VIP's and special care guest including time share owners and repeat clientele.
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Manager on duty example responsibilities.

  • Conduct daily sales presentations to prospective customers that lead to an establish model laud by company leadership.
  • Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
  • Update computer POS program for menu changes, employee voids, banquets and specials.
  • Used POS software sales projections to challenge the sales associates to meet or exceed corporate sales goals.
  • Supervise five staff members in areas of work ethic, time management, safety practices and cleanliness.
  • Maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
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Director of front office vs manager on duty skills

Common director of front office skills
  • Reservations, 12%
  • Quality Standards, 6%
  • Front Office Operations, 6%
  • Customer Satisfaction, 5%
  • Phone Calls, 5%
  • Cleanliness, 4%
Common manager on duty skills
  • Customer Service, 19%
  • Safety Procedures, 11%
  • Payroll, 7%
  • CPR, 5%
  • Guest Service, 5%
  • Front Desk Operations, 4%

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