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Director of front office vs resort manager

The differences between directors of front office and resort managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director of front office and a resort manager. Additionally, a director of front office has an average salary of $78,170, which is higher than the $42,365 average annual salary of a resort manager.

The top three skills for a director of front office include reservations, quality standards and front office operations. The most important skills for a resort manager are PET, resorts, and property management.

Director of front office vs resort manager overview

Director Of Front OfficeResort Manager
Yearly salary$78,170$42,365
Hourly rate$37.58$20.37
Growth rate18%18%
Number of jobs75,863261,327
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 59%
Average age4646
Years of experience44

What does a director of front office do?

A director of front office supervises and leads the daily activities of an establishment's front office, ensuring clients receive optimal services. They are primarily in charge of setting goals and guidelines, establishing protocols and timelines, recruiting and training staff, monitoring operations to ensure the workforce functions efficiently, and solving issues and concerns if any would arise. Moreover, a director of front office empowers staff to reach goals and implements the establishment's policies and regulations to ensure operations run smoothly and efficiently.

What does a resort manager do?

A resort manager oversees the daily operations in a resort or similar establishment, ensuring optimal hospitality services and client satisfaction. Their responsibilities include setting goals and daily objectives, establishing budgets and schedules, liaising with external partners such as vendors and suppliers, managing staff, and delegating tasks to maintain a smooth workflow. They must also address guest concerns and issues, resolving them promptly and efficiently. Moreover, a resort manager must lead and encourage staff to reach goals, all while implementing the resort's policies and regulations to maintain a safe and healthy environment for guests and staff.

Director of front office vs resort manager salary

Directors of front office and resort managers have different pay scales, as shown below.

Director Of Front OfficeResort Manager
Average salary$78,170$42,365
Salary rangeBetween $49,000 And $123,000Between $26,000 And $68,000
Highest paying CityWashington, DCSanta Rosa, CA
Highest paying stateNew YorkCalifornia
Best paying companyMUFG EMEASun Communities
Best paying industryReal EstateFinance

Differences between director of front office and resort manager education

There are a few differences between a director of front office and a resort manager in terms of educational background:

Director Of Front OfficeResort Manager
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 59%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Southern California

Director of front office vs resort manager demographics

Here are the differences between directors of front office' and resort managers' demographics:

Director Of Front OfficeResort Manager
Average age4646
Gender ratioMale, 54.0% Female, 46.0%Male, 55.3% Female, 44.7%
Race ratioBlack or African American, 8.4% Unknown, 5.1% Hispanic or Latino, 11.2% Asian, 11.7% White, 62.4% American Indian and Alaska Native, 1.2%Black or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 11.6% Asian, 9.6% White, 63.8% American Indian and Alaska Native, 1.2%
LGBT Percentage11%11%

Differences between director of front office and resort manager duties and responsibilities

Director of front office example responsibilities.

  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Yield rates to optimize revenue and balance PMS / CRS inventory daily.
  • Maintain cleanliness and organization of back office, front desk and bell closet areas.
  • Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.
  • Provide excellent service as it pertains to all front office functions including check/in-out, PBX, and bell service.
  • Organize and develop a report to track VIP's and special care guest including time share owners and repeat clientele.
  • Show more

Resort manager example responsibilities.

  • Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
  • Assist clients with booking reservations for their pet (s) and signing up for classes.
  • Control $900k in inventory and convert inventory to a scan system hereby reducing lose, overspending and payroll to maintain.
  • Create resort website which increase resort visibility and reservations.
  • Conduct various inspections throughout property to ensure cleanliness and safety.
  • Facilitate yield meetings to maximize ADR and profitability, including identification of group business.
  • Show more

Director of front office vs resort manager skills

Common director of front office skills
  • Reservations, 12%
  • Quality Standards, 6%
  • Front Office Operations, 6%
  • Customer Satisfaction, 5%
  • Phone Calls, 5%
  • Cleanliness, 4%
Common resort manager skills
  • PET, 16%
  • Resorts, 16%
  • Property Management, 14%
  • Reservations, 8%
  • RV, 7%
  • Guest Satisfaction, 6%

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