Dispatch assistant vs city dispatcher

The differences between dispatch assistants and city dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch assistant and a city dispatcher. Additionally, a city dispatcher has an average salary of $44,847, which is higher than the $35,800 average annual salary of a dispatch assistant.

The top three skills for a dispatch assistant include data entry, customer service and emergency calls. The most important skills for a city dispatcher are customer locations, customer demand, and customer expectations.

Dispatch assistant vs city dispatcher overview

	Dispatch Assistant	City Dispatcher
Yearly salary	$35,800	$44,847
Hourly rate	$17.21	$21.56
Growth rate	4%	-
Number of jobs	3,581	9,376
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 51%
Average age	43	43
Years of experience	2	2

Dispatch assistant vs city dispatcher salary

Dispatch assistants and city dispatchers have different pay scales, as shown below.

	Dispatch Assistant	City Dispatcher
Average salary	$35,800	$44,847
Salary range	Between $26,000 And $48,000	Between $24,000 And $83,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between dispatch assistant and city dispatcher education

There are a few differences between a dispatch assistant and a city dispatcher in terms of educational background:

	Dispatch Assistant	City Dispatcher
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Dispatch assistant vs city dispatcher demographics

Here are the differences between dispatch assistants' and city dispatchers' demographics:

	Dispatch Assistant	City Dispatcher
Average age	43	43
Gender ratio	Male, 32.5% Female, 67.5%	Male, 76.7% Female, 23.3%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch assistant and city dispatcher duties and responsibilities

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

City dispatcher example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Guide drivers as they are on the road delivering groceries at various locations.

Dispatch assistant vs city dispatcher skills

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

Common city dispatcher skills

Customer Locations, 23%
Customer Demand, 20%
Customer Expectations, 13%
DOT Regulations, 7%
Data Entry Functions, 7%
Outbound Operations, 6%