Dispatch assistant vs dispatch technician

The differences between dispatch assistants and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch assistant and a dispatch technician. Additionally, a dispatch assistant has an average salary of $35,800, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a dispatch assistant include data entry, customer service and emergency calls. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Dispatch assistant vs dispatch technician overview

	Dispatch Assistant	Dispatch Technician
Yearly salary	$35,800	$34,469
Hourly rate	$17.21	$16.57
Growth rate	4%	-4%
Number of jobs	3,581	30,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

Dispatch assistant vs dispatch technician salary

Dispatch assistants and dispatch technicians have different pay scales, as shown below.

	Dispatch Assistant	Dispatch Technician
Average salary	$35,800	$34,469
Salary range	Between $26,000 And $48,000	Between $27,000 And $43,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between dispatch assistant and dispatch technician education

There are a few differences between a dispatch assistant and a dispatch technician in terms of educational background:

	Dispatch Assistant	Dispatch Technician
Most common degree	Bachelor's Degree, 31%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Dispatch assistant vs dispatch technician demographics

Here are the differences between dispatch assistants' and dispatch technicians' demographics:

	Dispatch Assistant	Dispatch Technician
Average age	43	43
Gender ratio	Male, 32.5% Female, 67.5%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch assistant and dispatch technician duties and responsibilities

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Dispatch assistant vs dispatch technician skills

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

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Office and Administrative Industry
Dispatch Assistant
Dispatch Assistant vs Dispatch Technician

Updated January 8, 2025

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