Dispatch assistant vs receiver dispatcher

The differences between dispatch assistants and receiver dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch assistant and a receiver dispatcher. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $35,800 average annual salary of a dispatch assistant.

The top three skills for a dispatch assistant include data entry, customer service and emergency calls. The most important skills for a receiver dispatcher are customer service, inbound calls, and CAD.

Dispatch assistant vs receiver dispatcher overview

	Dispatch Assistant	Receiver Dispatcher
Yearly salary	$35,800	$42,822
Hourly rate	$17.21	$20.59
Growth rate	4%	-8%
Number of jobs	3,581	11,072
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatch assistant vs receiver dispatcher salary

Dispatch assistants and receiver dispatchers have different pay scales, as shown below.

	Dispatch Assistant	Receiver Dispatcher
Average salary	$35,800	$42,822
Salary range	Between $26,000 And $48,000	Between $24,000 And $75,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between dispatch assistant and receiver dispatcher education

There are a few differences between a dispatch assistant and a receiver dispatcher in terms of educational background:

	Dispatch Assistant	Receiver Dispatcher
Most common degree	Bachelor's Degree, 31%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatch assistant vs receiver dispatcher demographics

Here are the differences between dispatch assistants' and receiver dispatchers' demographics:

	Dispatch Assistant	Receiver Dispatcher
Average age	43	43
Gender ratio	Male, 32.5% Female, 67.5%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch assistant and receiver dispatcher duties and responsibilities

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Dispatch assistant vs receiver dispatcher skills

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

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Office and Administrative Industry
Dispatch Assistant
Dispatch Assistant vs Receiver Dispatcher

Updated January 8, 2025

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