Dispatch assistant vs security dispatcher

The differences between dispatch assistants and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch assistant and a security dispatcher. Additionally, a dispatch assistant has an average salary of $35,800, which is higher than the $33,347 average annual salary of a security dispatcher.

The top three skills for a dispatch assistant include data entry, customer service and emergency calls. The most important skills for a security dispatcher are customer service, patients, and patrol.

Dispatch assistant vs security dispatcher overview

	Dispatch Assistant	Security Dispatcher
Yearly salary	$35,800	$33,347
Hourly rate	$17.21	$16.03
Growth rate	4%	3%
Number of jobs	3,581	82,349
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	High School Diploma, 33%
Average age	43	43
Years of experience	2	2

Dispatch assistant vs security dispatcher salary

Dispatch assistants and security dispatchers have different pay scales, as shown below.

	Dispatch Assistant	Security Dispatcher
Average salary	$35,800	$33,347
Salary range	Between $26,000 And $48,000	Between $26,000 And $41,000
Highest paying City	-	Bellevue, WA
Highest paying state	-	Alaska
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Hospitality

Differences between dispatch assistant and security dispatcher education

There are a few differences between a dispatch assistant and a security dispatcher in terms of educational background:

	Dispatch Assistant	Security Dispatcher
Most common degree	Bachelor's Degree, 31%	High School Diploma, 33%
Most common major	Business	Criminal Justice
Most common college	-	-

Dispatch assistant vs security dispatcher demographics

Here are the differences between dispatch assistants' and security dispatchers' demographics:

	Dispatch Assistant	Security Dispatcher
Average age	43	43
Gender ratio	Male, 32.5% Female, 67.5%	Male, 43.0% Female, 57.0%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch assistant and security dispatcher duties and responsibilities

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Security dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Train to use CPR and AEDs.
Train in the use of TDD for communicating with the hearing impair community.
Operate computers, fax machines, copiers, printers, TDD systems etc.
Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.

Dispatch assistant vs security dispatcher skills

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

Common security dispatcher skills

Customer Service, 15%
Patients, 8%
Patrol, 8%
Computer Aided Dispatch, 7%
Emergency Situations, 5%
CCTV, 5%

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Dispatch Assistant
Dispatch Assistant vs Security Dispatcher

Updated January 8, 2025

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