Dispatch assistant vs transportation dispatcher

The differences between dispatch assistants and transportation dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch assistant and a transportation dispatcher. Additionally, a transportation dispatcher has an average salary of $36,218, which is higher than the $35,800 average annual salary of a dispatch assistant.

The top three skills for a dispatch assistant include data entry, customer service and emergency calls. The most important skills for a transportation dispatcher are customer service, patients, and data entry.

Dispatch assistant vs transportation dispatcher overview

	Dispatch Assistant	Transportation Dispatcher
Yearly salary	$35,800	$36,218
Hourly rate	$17.21	$17.41
Growth rate	4%	-8%
Number of jobs	3,581	12,205
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 31%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatch assistant vs transportation dispatcher salary

Dispatch assistants and transportation dispatchers have different pay scales, as shown below.

	Dispatch Assistant	Transportation Dispatcher
Average salary	$35,800	$36,218
Salary range	Between $26,000 And $48,000	Between $28,000 And $46,000
Highest paying City	-	Paramus, NJ
Highest paying state	-	Alaska
Best paying company	-	Northrop Grumman
Best paying industry	-	Manufacturing

Differences between dispatch assistant and transportation dispatcher education

There are a few differences between a dispatch assistant and a transportation dispatcher in terms of educational background:

	Dispatch Assistant	Transportation Dispatcher
Most common degree	Bachelor's Degree, 31%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatch assistant vs transportation dispatcher demographics

Here are the differences between dispatch assistants' and transportation dispatchers' demographics:

	Dispatch Assistant	Transportation Dispatcher
Average age	43	43
Gender ratio	Male, 32.5% Female, 67.5%	Male, 45.9% Female, 54.1%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch assistant and transportation dispatcher duties and responsibilities

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Transportation dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Monitor and report various GPS routes, road and weather conditions.
Work with different lines of accounting (LOA) for DTS and PCS transactions.
Keep track of all drivers on the road and delivery times and departure times through GPS tracking.
Schedule and coordinate HVAC technician's daily activities, part requisitions, and deliver detail customer information for technicians.
Determine the nature of the call and deploy the proper medical units and equipment need within the contracted eta time standards.

Dispatch assistant vs transportation dispatcher skills

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

Common transportation dispatcher skills

Customer Service, 33%
Patients, 17%
Data Entry, 9%
Patient Care, 6%
Patient Transport, 5%
CPR, 4%

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Office and Administrative Industry
Dispatch Assistant
Dispatch Assistant vs Transportation Dispatcher

Updated January 8, 2025

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