Security Dispatcher
Dispatcher job in Sandy Springs, GA
Title: Security Dispatcher
Industry: Hospital
Shift: Fulltime and Part time/Weekend work available!
Duration: 4-month contract to hire
Pay rate: $23.50
Job description:
Ensure the safety and security of staff, patients, visitors, and property by following established protocols and providing dispatch support.
Must haves
2+ years of security dispatch experience in a high pressure environment
Great communication skills & professionalism
Empathetic personality & ability to de-escalate high pressure situations
Experience with event tracking software systems for documentation (NCIC, Revolver, OmniGo, CAD systems, etc)
Microsoft Office Suite Proficiency
Leadership personality - Ability to take charge
Ability to think critically and proactively
Great customer service
Growth mindset
COMMUNICATIONS DISPATCHER II - 911 COMMUNICATIONS
Dispatcher job in Jonesboro, GA
COMMUNICATIONS DISPATCHER II CLASSIFICATION TITLE:Communications Dispatcher II PURPOSE OF CLASSIFICATION Performs specialized work functions including answering multiple telephone lines, communicating effectively with persons requesting emergency and non-emergency assistance, clearly relaying information for dispatch or transferring calls appropriately, and performing administrative support tasks as required.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.
Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities when services are requested/required.
Contacts various other departments to resolve problems such as street lights being out, downed street signs, roadway debris, and power outages.
Monitors multiple radio frequencies often while answering/handling phone calls or other radio frequencies and responding to in-person requests for services or records; monitors alarm systems at specific locations.
Maintains officers', fire, EMS, and other responding units' activities status at all times to ensure safety of personnel involved including those working accidents, fires, hazardous incidents, and breaks.
Provides the general public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.
Processes a variety of data from GCIC/NCIC, CAD (Computer Aided Dispatch) and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service.
Performs computer background checks on criminals; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers.
Operates telecommunications device for the deaf; performs pager, phone, and/or radio tests as required.
Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
Maintains assorted logs detailing daily activity including wrecker service, warrants, CAD system dispatching, messages, and GCIC/NCIC entries/retrievals of information.
Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation.
Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance.
Completes, prepares, processes, and/or files a variety of forms, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position; maintains files and administrative records.
Cooperates with federal, state, and local law enforcement agencies and its officers or representatives when their activities or investigations are related to on-going investigations within county jurisdiction.
ADDITIONAL FUNCTIONS
Performs clerical support tasks which may include sending facsimiles, making photocopies, locating telephone numbers and addresses, and researching and contacting business/residence call-outs as necessary.
Takes and relays messages to officers, other divisions, or local agencies; places calls for officers and supervisors.
Substitutes for co-workers in temporary absence of same.
Performs other related duties as required.
MINIMUM QUALIFICATIONS
High School Diploma or GED supplemented by vocational/technical training in telecommunications or dispatching; supplemented by five (5) months previous experience or training involving public safety telecommunications or dispatching in a similar law enforcement/emergency services environment, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must meet all promotional eligibility requirements. Must be at least 18-years of age. Must be a citizen of the United States or a repatriated or naturalized citizen of the United States. Must obtain and maintain State of Georgia Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications. Must pass a background investigation and possess a GCIC/NCIC certification. May be required to attain and maintain additional certifications specific to assigned unit.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
To download a copy of this job description click here.
Position : 1781
Type : INTERNAL & EXTERNAL
Location : 911 COMMUNICATIONS
Grade : GRADE 18
Posting Start : 07/06/2024
Posting End : 12/31/9999
MINIMUM SALARY: $47,116.04
DISPATCHER-RAIL TRANSPORTATION
Dispatcher job in Atlanta, GA
THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST FOR THE FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS
EDUCATION and/or EXPERIENCE
High school diploma or equivalent. Three years experience in transportation operations. Familiarity with route/ driver assignments is desirable. Must possess excellent computer skills in Microsoft applications. Must be able to successfully complete dispatch training.
INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants' knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.
SUMMARY
Maintains personnel/pay records and assigns runs for rail operators, ensuring a proper number is available to maintain revenue service. Demonstrated dependability through attendance required, checks Operators for fitness for duty.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensures that an adequate number of operators are available to fill all scheduled service.
2. Makes daily work assignments to operators in accordance with the labor agreement.
3. Maintains operator daily work record, payroll sheet, and other related documents.
4. Monitors the appearance and physical composure of the operators reporting for duty.
5. Assists the Chief Dispatcher in the day-to-day operations of the Dispatcher's office.
6. Acquires and maintains a working knowledge of the union contract and operating rules and regulations.
7. Must be able to conduct mark-ups for Rail Operations.
8. Must check Operators for fitness for duty
9. Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
Makes work assignments to operators.
SPECIAL REQUIREMENTS:
*Must pass physical examination, including drug and alcohol screen.
*Must successfully pass background investigation by Georgia Crime Information Center.
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
MARTA is a Drug-Free Workplace. Participation in MARTA's Drug & Alcohol Program is a condition of employment. Failure to adhere to MARTA's Drug & Alcohol Program will result in termination. Every MARTA employee is responsible for reading and observing the requirements of the Drug & Alcohol policy. This position has been identified as SAFETY SENSITIVE.
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Classification: Non-Represented
Grade: 16
Number of Openings:2
Salary: $51,516-$77,274
Auto-ApplyCoordinator, Dispatch
Dispatcher job in Forest Park, GA
Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.
The Dispatch Coordinator position is responsible for Driver dispatch operations in the Transportation Department.
Benefits you can count on:
* Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
* Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
* 401(k) Profit Sharing Plan after 90 days.
* Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
What you'll do as a Dispatch Coordinator:
* Prepare daily records and memos and maintain filing system for Driver Vehicle Inspection Reports.
* Complete transportation pouches including route manifests, invoices, special customer notifications, maps and stores keys for drivers.
* Develop and update driver and helper dispatch schedule daily.
* Understand DOT hours of service and ensure driver compliance.
* Set up daily tractor/trailer assignment for drivers.
* Verify roadworthiness and keep maintenance records for tractors and trailers.
* Call customers to inform them of variances in delivery times.
* Expedite driver manifests and highlight keys.
* Provide timely reports to immediate supervisor as requested.
* Possess very strong interpersonal skills and be able to discuss dispatch issues with Driver Specialists, Customers and managers.
* Meet this position's physical demands.
* Other duties may be assigned.
Qualifications you'll bring as a Dispatch Coordinator Teammate:
* High School Diploma.
* Knowledge of mainframe computer software (PeopleSoft) relating to record keeping/scheduling for drivers and helpers.
* Preferred experience in Windows environment and on Excel, Microsoft Word, and Access programs; or similar programs.
* Have 2 years in similar function (preferred).
* Map reading abilities.
* Understanding of distribution systems.
* Ability to communicate in various methods with different levels.
* Mathematical ability for maintaining schedules.
* Understanding of dispatch issues and procedures.
* This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Fit the following? We want you here!
* Safety-focused
* Reliable
* Adaptable
* Dedicated
Moving America forward - together.
We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130 years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
For our complete EEO and Pay Transparency statement, please visit ******************************************
Dispatcher
Dispatcher job in Decatur, GA
Campus Safety Dispatchers are responsible for receiving and responding to telephone and radio calls and dispatching staff to routine emergencies. Monitors all alarms and surveillance equipment and assists the public with information as needed. This position pays $18 per hour.
Job Description:
Essential duties and responsibilities
Receive calls and dispatch appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio, or through monitoring activity on the CCTV monitors.
Receive and distribute phone calls, e-mails, and pass-on information to the appropriate parties.
Manage all radio transmissions and ensure the system is functioning properly.
Responsible for all written communication and its accuracy.
Serves as the primary link between the Department of Campus Safety and local emergency response units.
Responsible for overall dispatch office management (i.e. supplies, forms, and operational manuals)
Responsible for preparing and ensuring the daily activity log (Morning Report) is submitted accurately and that the distribution of Incident Reports to selected administrators is completed accurately.
Responsible for monitoring, interacting, reporting, and having a working knowledge of all access control (C-Cure), Alert/Mass Communications (Connect Ed), and CCTV (Indigo Vision) systems.
Serve as a first-responder during campus emergencies, including hurricane responses.
Other duties as assigned.
Primary schedule is Wednesday 12 am-6 am & Thursday, Friday, Saturday 6 pm-6 am. Flexibility to work weekends, overnights, and other shifts as required.
Required knowledge, skills, and abilities
Candidate should maintain high energy with a strong commitment to student success, enthusiasm, and desire to work with students.
Basic knowledge of Microsoft Word, Excel.
Strong intrapersonal communication skills, both verbal and non-verbal.
Ability to be creative and forward-thinking to anticipate the needs of those with whom this role interacts.
Strong ability to manage multiple tasks simultaneously while maintaining a commitment to high-quality and positive results.
Strong leadership ability and demonstrated crisis management skills under stressful situations.
Minimum Qualifications
High school diploma or GED required.
Six months to one-year related experience (preferred).
Must have a valid driver's license, clean driving record, and be permitted to drive in the state of Florida.
Must be willing and able to be certified in CPR/AED.
Accreditation and equal opportunity
Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, ***************************, or ***************; or to the U.S. Department of Education Office for Civil Rights.
Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call *************** for questions about the accreditation of Lynn University. 2020 Lynn University
Americans with Disabilities Act
Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling ***************.
The Annual Security and Fire Safety Report
In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport
For your health, Lynn University is smoke- and tobacco-free.
Auto-ApplyDispatch Coordinator | IT & Telecom
Dispatcher job in Atlanta, GA
Dispatch Coordinator - IT & Telecom | Atlanta, GA $55K - $60K Annually Excellent Benefits Opportunity for Advancement! An industry leading IT/Telecom Managed Services company is seeking to hire an experienced Dispatch Coordinator in Atlanta, GA. Hiring client has a successful track record of sustained YOY growth, a progressive and collaborative work culture and opportunity for advancement!
Ideal candidate would have 3+ years of experience in dispatch or coordination of service and installation of IT/Telecom, Low-Voltage or related technology solutions.
Responsibilities & Skills:
Create job work orders
Document and communicate scope of work for service and installation
Communicate and coordinate schedule with clients, contractors and third party stakeholders
Coordinate and schedule internal technicians and third party subcontractors
Work with project management and technical support teams for successful outcomes
Provide subcontractors with quality of work feedback
Close jobs and invoice customers
Follow-up on vendor payment inquires
Highly skilled in time management
Proficient in detail-oriented communication
Professional customer service skills
Experience in ConnectWise platform a plus
*On-boarding process includes background check
Front Window Dispatcher
Dispatcher job in Atlanta, GA
Job DescriptionSalary: $18.00-$19.00 per hour
Department:Dispatch Reports To:Dispatch Manager Status:Full-Time
We are seeking a detail-oriented and highly organized Front Window Dispatcherto join our team. This role is crucial in coordinating daily dispatch operations, managing communication between field units and the command center, and ensuring smooth and efficient service delivery. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the ability to adapt to a fast-paced environment.
AtA National Transit, we believe in growing and promoting from within. This is an excellent opportunity for current team members looking to take the next step in their careers. If you have experience in operations, dispatch, or customer service and are ready to expand your skills, we encourage you to apply!
Key Responsibilities:
Route Coordination & Reporting:
Coordinate and push out daily routes.
Prepare and email themorning report by 7 AM.
Complete and distribute the11:30 AM report.
Monitor and adjust routes for efficiency and accuracy.
Fill out roll-out details up until the PM shift.
Print and distribute prior day route productivity and on-time compliance reports; include Friday-Sunday reports on Mondays.
Complete thefull day off-the-lot report by 5:00 PM.
Driver & Operations Support:
Adjust operator names in Trapeze under the run tabfor the day.
Correct route errors and edit trips as needed.
Continuously scan routes to schedule lunch breaks.
Contact operators scheduled forovertime for the following day.
Monitor driversign-in sheetsanduniform compliancethroughout the day.
Assist drivers in locating destinations.
Communication & Incident Handling:
Answer and manageincoming calls professionally.
Ensure proper use ofradio communication and 10-codes.
Handle allaccidents and incidents properly and promptly.
Document alldriver callouts(early/late starts and finishes).
Administrative & Compliance Tasks:
Scan and emailall manifests to management daily.
Sendtimesheets to payroll daily.
Manage thecash mobility report.
Printmanifests for the next day.
Prepareon-time compliance reports at 8:00 PM and 11:00 PM.
Shifts Available:
Mid-Day Shift (Option 1):10:00 AM - 6:00 PM
Mid-Day Shift (Option 2):9:00 AM - 4:00 PM
Closing Shift:4:00 PM - 2:40 AM
Training Schedule (6 Weeks):
Weeks 1 & 2:Morning Shift (2:40 AM - 10:00 AM)
Weeks 3 & 4:Mid-Day Shift (Choose between 10:00 AM - 6:00 PM or 9:00 AM - 4:00 PM)
Weeks 5 & 6:Closing Shift (4:00 PM - 2:40 AM)
This structured training program ensures new team members are fully trained on all shifts and prepared for any scheduling needs.
Qualifications & Requirements:
Strong communication and interpersonal skills
Excellent judgment, multitasking, and problem-solving abilities
Outstanding customer service skills
Professional phone demeanor
Ability to work independently
Previous experience in dispatch, customer service, or scheduling
Preferred:
3-5 years of relevant experience
Experience with Trapeze scheduling software
Proven ability to work independently and handle multiple tasks
Strong analytical and problem-solving skills
Why Join Us?
AtA National Transit, we are committed to fostering growth within our organization. We prioritizepromoting from within, providing employees with opportunities to advance their careers and develop new skills. If you're looking to step into a leadership role, gain valuable experience, and take on a more dynamic position, this is your chance!
Dispatcher
Dispatcher job in Atlanta, GA
Find Your Career With LiftOne We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.
We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.
Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.
Summary
The Dispatcher is responsible for specific daily administrative service functions in support of our branch operations while maintaining a high level of customer satisfaction. This person will help to train and mentor new team members.
Essential Functions
* Create, monitor, and manage the service technician work calendars and assignments, ensuring efficiency and full utilization. This will include dispatching technicians to customer locations.
* Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of completion status.
* Monitor back ordered parts to ensure the technicians are aware when the parts are received.
* Ensure that the service technicians being dispatched have the training, parts needed, and certifications necessary to perform the work assigned.
* Maintain regular communication with the service technicians throughout the day.
* Proactively contact customers to keep them informed on the service to their equipment.
* Field customer calls, gather appropriate and necessary information, and provide excellent customer service to include follow up communications and honoring our commitments.
* Monitor real time work in process and maintain its age to branch goal, review with service manager on a weekly basis.
* Conduct daily recap of the status of projects and assignments and review with your service manager.
* Maintains appropriate records, files, documentation, etc.
* Overcome objections and handle tough conversations both internally and externally, keep service manager informed.
* Review service dashboard reports and assist service management as a solutions provider to improve key customer and business performance metrics.
* High ability to multitask and prioritize responsibilities.
* Administer the service process from creation of work order all the way through creation of an invoice working with a team of assigned technicians.
* Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and/or Experience
* High school degree (or equivalent); Associate's degree from a two-year college highly preferred;
* Previous experience within a field service environment strongly preferred, to include time management and dispatching of field service personnel.
* Prior experience in a service-oriented environment and use of a service scheduling software highly preferred
* Ability to maximize use of CRM and field service management system.
* Strong customer service and follow up skills.
* Strong communication skills to include internal and external communications, conflict resolution, and the ability to discuss technical situations with customers and technicians required.
* Experience delivering on responsibilities and commitments while working in a fast-paced environment.
Computer Skills
* Microsoft Office (Word, Excel, Outlook and PowerPoint)
* Scheduling and Time Management software/programs
* Experience with Windows based programs
* Preferred experience with SalesForce and/or ServiceMax
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.
We are an Equal Opportunity Employer
We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.
#LiftOne
Auto-ApplyRush Courier Dispatcher (After Hours)
Dispatcher job in Atlanta, GA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Paid time off
Vision insurance
Job Type: Part-To-Full-Time | On-Site
Location: Near Atlanta Airport, GA
Schedule: We are open 24/7/365 (Full Availability NEEDED)
About the Role
We are seeking a highly motivated and detail-oriented individual to join our time-critical courier team as a Dispatcher/Customer Service Representative (CSR). In this hybrid role, you will coordinate driver schedules, manage logistics, and deliver top-notch customer support. This position is based in our office near the Atlanta airport, offering the opportunity to work in a tenured and collaborative environment. This is a rare opportunity to join a very tenured team in the middle of a growth opportunity.
This part-to-full-time position offers competitive pay and comprehensive benefits, including:
401(k) matching
Medical, dental, and vision insurance
Paid time off (PTO)
Adaptable Schedules Available
Key Responsibilities
Receive and process time-critical orders for products and deliveries with accuracy.
Prioritize and dispatch calls based on urgency and business needs.
Monitor driver routes and statuses to optimize schedules and ensure timely service.
Provide drivers with critical information such as order details, traffic conditions, and delivery requirements.
Maintain accurate records of calls, activities, and other relevant data in the system.
Respond to customer inquiries and resolve issues in a professional and efficient manner.
Qualifications
Previous experience dispatching courier drivers is REQUIRED, please lead your inquiry with this information.
Strong multitasking, problem-solving, and organizational skills.
Excellent judgment and ability to think on your feet.
Ability to handle multiple priorities and meet deadlines effectively.
Intimate knowledge of the Atlanta, GA & Southeast Region.
Must pass a background check and drug screening. A clean MVR is required.
Work Environment
This is an on-site role at our office near the Atlanta airport. Candidates must be comfortable working in a fast-paced environment and collaborating closely with team members to achieve operational excellence.
About Us
We are a growing transportation and distribution provider committed to offering customized solutions and exceptional service. Headquartered in Atlanta, GA, we operate service centers across the Southeast. Since the 1980's, our success has been driven by an elite team of logistics and customer service professionals.
Take the next step in your career and join a team dedicated to delivering quality, reliability, and innovation in logistics.
Dispatcher
Dispatcher job in Atlanta, GA
Job Details SWY Specialty Rigging - Atlanta, GA Full TimeDescription
Southway Crane & Rigging, LLC.
Dispatcher
Specialty Rigging
Reports to: Branch Manager
****** Local Candidates Only ******
TNT is looking to add an experienced full-time dispatcher to our growing Ft. Worth Branch. The following are a list of requirements; You must meet all the requirements below to be considered for this position.
TNT is offering our employees a competitive salary and comprehensive benefits package which include health benefits, paid vacation, and 401K. We are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Summary: The position schedules job tasks for cranes and/or haul trucks after receiving requirements from customers. Records on the daily schedule, the crane size required, assigned operator, date and time required, customer, location and description of the job task, special rigging that maybe required, contact name and phone number(s), and invoicing information.
Qualifications:
High School diploma or GED required.
College degree preferred.
Preferred - have a current Class A Commercial Driver's License (CDL).
3-7 years of industrial dispatching/scheduling duties.
3-7 years of crane operations, and proper rigging techniques.
Mechanical and analytical skills preferred.
Ability to read, interpret, and determine that an assigned crane can perform the lift by utilizing the manufacturer's load charts.
Responsibilities:
Receives incoming calls from external and internal customers.
Records the following on the daily schedule:
Crane size required for the job task.
Completes the job ticket with the following information:
Assigned operator and/or rigger for the job task.
Date and time requested to be on job site and estimated hours or days till completion of the task.
Customer complete company's name that will be receiving the invoice.
Direction to job location and the description of the job task.
Special rigging that maybe required. (i.e. spreader bar, man basket, etc.)
Contact's name and phone number(s)
Invoicing information.
Date of the assigned job task.
Time the operator and/or rigger is to be at location
Weight and height of the load that will be lifted.
Reach, the total horizontal distance the load will be lifted away from the crane.
Coordinates efforts with the person "On-Call" whenever the schedule is nearly full and/or if there are any concerns such as over lapping times for job assignments, manpower, equipment concerns, etc.
At the end of your shift reviews with the person "On-Call" all the job assignments that is on the schedule along with any other job tasks that may be forthcoming.
Qualifications
Qualifications:
High School diploma or GED required.
College degree preferred.
Preferred - have a current Class A Commercial Driver's License (CDL).
3-7 years of industrial dispatching/scheduling duties.
3-7 years of crane operations, and proper rigging techniques.
Mechanical and analytical skills preferred.
Ability to read, interpret, and determine that an assigned crane can perform the lift by utilizing the manufacturer's load charts.
Service Dispatcher
Dispatcher job in Atlanta, GA
Company:
Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of individuals who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives. We are committed to providing the best possible place to work for a motivated and purpose-driven individual.
We're looking for a Dispatcher to play a key role in coordinating daily field operations and ensuring efficient communication between our customers and technicians. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple moving parts in a fast-paced environment.
Responsibilities:
Dispatching & Scheduling
Act as the primary liaison between customers and technicians to ensure smooth communication and scheduling of field operations.
Assign technicians to job sites based on expertise, availability, and workload.
Optimize technician routing to maximize efficiency and minimize travel time.
Manage the ServiceTitan (ST) console, ensuring all tasks are completed and calls are properly assigned.
Technician Communication
Maintain clear, consistent communication with technicians to provide job details, schedule updates, and support as needed.
Serve as the first point of contact for technicians with questions or concerns during field operations.
Managing Delays & Reschedules
Proactively monitor daily schedules and communicate any delays or changes to customers and team members.
Contact customers at 10:30 AM and 2:30 PM who have not yet been visited to provide updated arrival times.
Coordinate reschedules to minimize disruption and maintain service efficiency.
Appointment Confirmations
Confirm next-day appointments with customers.
Ensure all appointments align with technician availability and service requirements.
Customer Support
Assist the customer service team with inbound calls as needed.
Support outbound call campaigns and maintenance scheduling efforts.
On-Call Rotation
Participate in an on-call rotation with the CSR team.
Be available for emergency calls between 12 AM-8 AM (Monday-Friday) and 24 hours during weekend shifts as assigned.
Success in This Role Looks Like:
Technician routes are consistently optimized.
Quick response times to CSR requests (
All tickets are actioned within 48 hours.
Zero overdue tasks on the dispatch board.
High fill rate (target: six calls per technician per day).
Qualifications:
Home Services or Trades Experience - Prior experience in electrical, HVAC, plumbing, or generator service dispatching is highly preferred. Familiarity with service terminology, technician workflows, and permitting processes.
Dispatch or Scheduling Expertise - Ability to efficiently schedule, route, and adjust technician assignments based on geography, skillset, urgency, and workload.
CRM / Scheduling Software Proficiency - Comfort using tools like ServiceTitan, HubSpot, or similar platforms to manage work orders, update job statuses, and document communication.
Strong Communication Skills - Clear and professional communication with customers, technicians, and internal departments (CX team, Project Coordinators, Install Coordinators).
Benefits:
Competitive compensation package based on experience and qualifications.
Paid time off (PTO) for vacation, sick leave, and personal days.
Paid holidays to observe major national holidays.
401(k) retirement plan with company matching.
Comprehensive health, vision, and dental insurance coverage.
Opportunities for career growth and professional development.
Supportive and collaborative team environment.
Employee discounts on products and services.
Ongoing training and certification opportunities.
Location: Atlanta, GA
Type: Full-time, Hybrid
Hourly Pay: $25
At Power Support Partners, we're more than just a generator company - we're a mission-driven team that believes in making a real impact. If you're motivated, purpose-driven, and want to be part of a company that values people, constant improvement, teamwork, and excellence, you'll thrive here. Join us in helping families stay safe and prepared during life's toughest moments - and build a meaningful career while doing it.
Service Dispatcher
Dispatcher job in Acworth, GA
The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits
Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Employee Contests
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Edwards Heating and Air, LLC service technicians, suppliers, and service customers. Representative duties include:
Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
Performing related staff-level duties as directed by the Service Manager.
Job Qualifications:
Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
Ability to serve as the Service Manager in the absence of the incumbent.
Physical ability and initiative to meet with customers on the job-site to demonstrate Edwards Heating and Air, LLC's commitment to superior customer service and concern for its clients.
Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
Current (state) driver's license.
Compensation: $18.00 - $22.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyDispatcher
Dispatcher job in Atlanta, GA
Upscale Limousine Company Seeking Experienced Dispatcher for IMMEDIATE OPENING!!!
We Offer
Competitive compensation (based on your experience)
Full time position
On hand training
Paid holidays
Paid time off
Medical/dental/ Vision Benefits
Direct deposit
401k plan
Requirements:
personable and have excellent written and verbal communication skills
knowledge of downtown Atlanta, and the surrounding Metro Area
2 year dispatching experience, Courier, Taxi, or Limousine or related dispatching
Have good computer & electronic & technology communication skills
Well organized and have excellent multi-tasking skills
Work night (3pm- 11pm or 11pm -7am) and weekend in a fast paced on demand environment
Understand the importance of a Customer first approach to service
Have reliable transportation and able to pass a pre-employment drug screen
Apply today to become part of our team
please submit your resume w/ salary history
Please have a good contact number in your Email.
Auto-ApplyPublic Safety Dispatcher
Dispatcher job in Atlanta, GA
Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
* Comprehensive health benefits that start day 1
* Student Loan Repayment Assistance & Reimbursement Programs
* Family-focused benefits
* Wellness incentives
Ongoing mentorship, development, leadership programs...and more!
Description
We are seeking an Public Safety Dispatcher to help keep our community safe. We support Emory Healthcare's mantra of "We're all in this together." Our goal is to offer Security Services worthy of premier healthcare. As such, we are committed to providing a safe environment for our patients, their families and guests, and our staff and neighbors. We offer value-enriched services such as friendly-approachable officers, valuables storing, access control, Identification badges and parking. Each service has been personally developed for the purpose of exceeding your service expectations.
RESPONSIBILITIES:
* The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance.
* Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations.
* Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.
* Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers.
* Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
* Monitor complex system of alarms, computerized access control, and CCTV.
* Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.
MINIMUM REQUIREMENTS:
* Two (2) years of customer service/telecommunications, military, law enforcement or security experience required.
* A high school diploma or equivalent.
* Additional training beyond high school preferred.
* APCO, IAHSS or related certification desired.
JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals-4 Magnet designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
Auto-Apply911 Comms Dispatcher Pool
Dispatcher job in Atlanta, GA
Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady! Coordinate with the Communications Supervisor on a daily basis to ensure all assignments are completed. Demonstrate complete knowledge of the communication center operations to include receiving, processing, and dispatching requests for emergency medical service within the Grady EMS. Ensure all on-line vehicles and equipment are in an acceptable state of readiness at all times. Will be held accountable for exemplifying excellent service behavior and timely responsiveness to co-workers, patients, clients, physicians, and vendors.
QUALIFICATIONS
* High school diploma/GED required
* One (1) year experience in a high performance EMS 911 Communications Call Center.
or
Less than one (1) year in a high performance EMS 911 Communications Call Center with Emergency Medical Dispatcher (EMD) Certification.
* Prior use of computer aided dispatch programs preferred. Experience with Tri-Tech, VisiCad system desired.
* Emergency Telecommunicator Certification (ETC) and/or International Academy of Emergency Dispatcher (IAED) Certification preferred.
* BLS Certification required within 30 days of hire.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.
Dispatcher - Paratransit Services
Dispatcher job in Atlanta, GA
Dispatcher
As Dispatchers, our team members play a pivotal role in delivering impeccable customer service to our clients and passengers. Responsible for scheduling and dispatching operators and drivers, dispatchers ensure the efficient operation of vehicles dedicated to passenger transport. Meticulously managing records, logs, and schedules of incoming calls, they monitor and control actions taken during each interaction. Dispatchers are dedicated to maintaining accurate and detailed information on all calls, culminating in the preparation of comprehensive reports that capture and analyze activities occurring throughout their shifts. This critical role is essential to the smooth functioning of our transportation services and the satisfaction of our clientele.
Company Background
Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour's roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.
We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community.
Primary Duties and Responsibilities
Transportation Service Assignment:
Assign transportation services efficiently and maintain accurate check-out logs.
Operator Assignment and Coordination:
Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations.
Attendance and Vehicle Assignment Management:
Maintain attendance logs for operators and relevant staff.
Assign vehicles, considering preventive maintenance schedules and capacity needs.
Communication with Operators:
Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed.
Monitoring and Adjustments:
Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance.
Real-Time Operations and Documentation:
Maintain scheduling and performance data during real-time operations.
Document daily events related to service accurately and appropriately.
Effective Communication:
Communicate effectively with operations staff regarding scheduling or passenger issues.
Professionalism:
Maintain a professional demeanor and appearance at all times.
Multi-Tasking in Fast-Paced Environment:
Handle multiple tasks accurately and effectively in a fast-paced environment.
Employee Direction:
Effectively direct employees in the performance of their duties.
Other Duties:
Perform other duties as assigned to ensure the efficient operation of the department.
Qualifications & Skills
Education, Licensing, and Certifications:
High school diploma or equivalent (G.E.D.).
Experience:
Minimum age of 21 years.
At least one (1) year of dispatch operations experience within the transportation industry.
Skills and Knowledge:
Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback.
Customer service-oriented mentality with keen attention to detail.
Demonstrated poise, tact, diplomacy, good judgment, and discretion.
Proficiency in both verbal and written communication.
Detail-oriented, well-organized, with effective time management skills.
Proven customer service and interpersonal skills.
General knowledge of Windows-based computer operating systems and Microsoft Office.
Ability to work collaboratively as a member of a team.
Professional interaction with internal and external customers on all levels, and the ability to work effectively with diverse groups.
Adaptability and flexibility in a fast-paced environment.
Competence in using a multi-line phone system and managing multiple tasks concurrently.
Other Requirements:
Limited travel requirement outside of the immediate area (
These qualifications encompass a blend of dispatch operations experience, communication prowess, customer service orientation, technical proficiency, and adaptability in a dynamic work environment.
Testing and Background Check:
Must be willing to submit to drug testing and undergo a background check.
Job Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Benefits
Vectour is proud to offer:
Competitive Pay
Advancement Opportunities
Medical, Dental, Vision, Disability and Life Insurance
401K With Employer Match
7 Paid Holidays
Paid Sick Leave
Paid Vacation
Great Coworkers!
Salary
$17.77 per hour
Paid biweekly.
Proposed Hours + Travel
On-site; Full-Time
MARTA Mobility - 1040 Brady Avenue, Atlanta, GA 30318
Disclaimer
The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance.
Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Auto-ApplyFleet Dispatch Supervisor
Dispatcher job in College Park, GA
As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and Mobility Coordinator team for Fleet Mobility Solutions, LLC. You'll have leadership responsibilities such as managing key metrics for driver compliance such as attendance, safety scores, customer service, and adherence to company policies/procedures.
**A Day in the Life:**
The Dispatch Supervisor is responsible for assisting and leadership of the operation of their assigned Fleet Mobility location
The wage for this position is $20.50/hr + quarterly incentives
**What You'll Do:**
+ Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc).
+ Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
+ Monitor, analyze and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilization, taking corrective action when necessary.
+ Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities **.**
+ Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately
+ Oversee the team responsible for cleaning and preparing the vehicle fleet
+ Communicate consistently and frequently with location manager
**What We're Looking For:**
+ Experience in a leadership role, proven ability to coach and lead a team
+ Moderate in Excel and Microsoft Office
+ Thrives working in a fast paced environment
+ Values safety and organization
+ Excellent communication skills
+ Valid driver's license
+ Must pass a background check and MVR
+ Must be 20 years of age or older
+ Flexibility in scheduling which may include nights weekends and holidays
+ Ability to drive process and organizational change
+ Ability to demonstrate professionalism, enthusiasm and outstanding communication skills
+ Computer literate and detailed oriented
+ Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment
+ Excellent organization, time management, delegation, and prioritization skills
**Physical Requirements** :
+ Able to communicate effectively
+ Able to lift and carry up to 50 pounds occasionally.
+ Able to sit and stand for extended periods.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan Options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Customer Service Dispatcher
Dispatcher job in Kennesaw, GA
We are seeking a reliable and customer-focused Customer Service Dispatcher to join our fast-paced team. The ideal candidate will excel in a high call volume environment, supporting our customers, technical teams, and service managers with professionalism and accuracy.
Requirements
Key Responsibilities
Handle inbound and outbound calls with professionalism and urgency
Open and update service requests and tickets
Provide timely responses and resolutions to customer inquiries
Maintain exceptional customer service standards to ensure complete customer satisfaction
Qualifications & Skills
Minimum 2 years of experience with MS Office Suite (Word, Excel), dispatching, and customer service
Strong communication skills-both written and verbal
Excellent phone etiquette and professional demeanor
Organized, detail-oriented, and able to multitask in a fast-paced environment
Experience with AutoTask or other service dispatch management software preferred
Self-motivated, dependable, and enthusiastic team player
Reliable transportation and ability to report onsite daily
Professional appearance and conduct
Schedule: Monday - Friday, 8am - 5pm
Salary: $17/hr
Additional Requirements: Flexibility to work holiday shifts and extra hours as needed
Dispatcher-Call Taker
Dispatcher job in Marietta, GA
FULL TIME
IN PERSON / NON REMOTE
TITLE: Dispatch Call Taker
DEPARTMENT: Communications
EXEMPTION STATUS: Non-Exempt
SUPERVISED BY: Communications Supervisor
SUMMARY: The Call Taker is responsible for receiving and scheduling requests for emergency and non-emergency ambulance transportation from various sources, to include the establishment of effective communications with the person requesting transportation and eliciting information necessary for dispatching the most appropriate EMS response. The Call Taker will also be responsible for verifying that the patient meets medical necessity requirements for non-emergency ambulance transport as well as obtaining the necessary information to insure successful collection of transportation fees.
ESSENTIAL DUTIES AND RESPONSIBILTIES:
Must be able to function at the level of a Dispatcher in the emergency call taking capacity.
Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch as a minimum standard of care.
Absolute knowledge of the EMS services/resources available in the service area, their capabilities, limitations, locations and accessibility.
Responsible for coordinating the scheduling of non-emergency transports to insure the most efficient utilization of system resources.
Responsible and accountable for completeness and accuracy of appropriate paperwork related to his/her shift prior to completion of shift.
Responsible for accurate and complete data entry for the shift. Responsible for generating applicable reports and checking for accuracy.
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
Assists in development and implementation of call-taking procedures and systems, especially those pertaining to medical necessity.
Provides input for the development and implementation of the Ambulance Placement Strategy as it pertains to non emergency call load.
Follows established parameters/formats in receiving requests for service.
Responsible for knowledge and use of communication center relating to his or her duties as Non emergency Scheduler, including but not limited to the CAD system, personal computers, printers, 911 equipment, recording devices and telephones and fax machines.
Participants in marketing and serves as liaison with medical facilities regarding medical necessity.
MINIMUM REQUIREMENTS:
Obtain current Georgia Drivers license.
Must successfully complete an accredited EMD training program within 24 months of assuming position.
Must agree to remain in this position for a minimum of one year. An exception to this requirement would be a promotion.
Must possess current CPR certification.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge in reading and writing English.
Ability to communicate clearly on the telephone.
Ability to function effectively in stressful situations.
Working knowledge of Operations policies and procedures.
Thorough knowledge of EMS and other public safety resources available in the area.
General knowledge of Federal Communications Commission rules and regulations that apply to EMS and Public Safety/Special Emergency Services.
Must possess excellent organizational skills.
Ability to record, transmit, and report information accurately.
Ability to establish priorities.
Possess good typing skills.
Ability to understand basic computer applications in the windows operating environment.
Following training, ability to adequately implement concepts of EMD.
PHYSICAL REQUIREMENTS:
The employee is regularly required to use hands, fingers, and reach with hands and arms; must be able to talk or hear. The employee frequently is required to stand and walk. The employee is required to sit for extended periods; climb or balance; stoop, kneel, or crouch. The employee may often lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORKING ENVIRONMENT:
Open cubical type office environment, frequent interruptions, work pressure and irregularities in work schedule are expected. Employee is continuously faced with a number of projects considered to be high priority. Employee is subject to continually changing deadlines. While performing the duties of this job, the employee may occasionally be required to travel and attend both regular and unscheduled meetings, some of which take place outside of regular working hours.
Auto-ApplyCoordinator, Dispatch
Dispatcher job in Austell, GA
Description - External is responsible for Driver dispatch operations in the Transportation Department. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details: * Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
* Get paid early. Get paid fast.
* 401(k) with annual company match.
* Paid holidays, vacation time, educational assistance program, and more!
ESSENTIAL FUNCTIONS:
* Prepare daily records and memos, and maintain filing system for Driver Vehicle Inspection Reports.
* Complete transportation pouches including route manifests, invoices, special customer notifications, maps, and store keys for drivers.
* Develop and update driver and helper dispatch schedule daily.
* Understand DOT hours of service and ensure driver compliance.
* Set up daily tractor/trailer assignment for drivers.
* Verify the roadworthiness of tractors and trailers and keep maintenance records.
* Contact customers to inform them of variances in delivery times.
* Expedite driver manifests and highlight keys.
* Provide timely reports to immediate supervisor as requested.
* This position has additional duties. Special projects may be assigned at the position supervisor's discretion.
MINIMUM QUALIFICATIONS & REQUIREMENTS:
* Have a high school diploma or equivalent.
* At least 2 years of similar work experience is preferred
* Have a solid working knowledge regarding the distribution environment and dispatch issues and procedures.
* Be knowledgeable with PeopleSoft relating to recordkeeping and scheduling for drivers and helpers.
* Proficiency with Microsoft Office programs (Excel, Outlook, Word, Access) is preferred.
* Be able to read maps.
* Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.