Dispatcher jobs in Clermont, FL - 57 jobs

911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for experienced Dispatchers. Bonus amount calculated based on total years of experience. Pay is qualification based with a range of $21.25 - $34.65 per hour. Experienced Dispatchers qualifications will be considered when determining starting rate! The hourly starting rate for entry level 911 Dispatchers is $20.94 per hour. Due to a shift differential, Telecommunicators who work the overnight shift, earn an additional $1.00 per hour and are paid $21.94 per hour. This position requires the ability to work rotating 12-hour shifts, holidays, weekends, and emergencies, including overtime, if deemed necessary. This positon requires an online three minute typing assessment. WORK OBJECTIVE Performs highly responsible, specialized work in receiving and prioritizing incoming calls for service and then dispatching emergency and non-emergency personnel and resources through the Police Computer Aided Dispatch (CAD) system. Responsible for obtaining and entering information from these calls and assigning appropriate priorities, signals, and codes to dispatch police units to locations where assistance is required, while also monitoring multiple frequencies and viewing multiple computer/camera screens. Responsibilities also include acting as a liaison with other Law Enforcement agencies through the use of radio, teletype and telephone equipment. The position works within the scope of established laws, rules, and regulations of the work, however, is expected to exercise considerable judgment and initiative in performing work under the established policies and procedures. ESSENTIAL FUNCTIONS Assists Public Safety Call Takers, when needed, with answering emergency and non-emergency phone calls, gathering information to determine the caller's needs and entering information into the Computer aided dispatch (CAD) system. Receives and assigns complaints to appropriate mobile units for Police Service to resolve calls while also relaying requests from mobile units to appropriate individuals. Alerts/dispatches police units to locations where assistance is required, keeping track of the status and location of on-duty police units. Monitors other Public Safety Radio channels for information pertinent to this agency. Maintains accurate status records of all Department units through various logs. Provides callers with lifesaving instructions in life-threatening situations. Operates base station radio network using the various assigned frequencies. Operates the CAD system, radio equipment, and teletype as part of the F.C.I.C. and N.C.I.C. Network. Performs other duties as assigned by Communications management or a command officer. The Communications Unit works 24 hours, 365 days a year including holidays. Applicants must be available to work 12-hour shifts that may include weekends, late night and/or holidays as well as the possibility to work extended hours with short notice and the potential for mandatory overtime. MINIMUM QUALIFICATIONS At least eighteen (18) years of age, with a High School Diploma or GED equivalent. Ability to type proficiently at a minimum speed of THIRTY (30) words per minute. Ability to pass/obtain a Public Safety Telecommunicator certification within 12 months from date of hire. Ability to work rotating 12-hour shifts, holidays, weekends, and emergencies, including overtime, if deemed necessary. Be tobacco free and remain tobacco free throughout employment. Be drug free and subject to random drug screens throughout employment. Previous experience with another law enforcement agency, current/prior certification as a Public Safety Telecommunicator, prior experience transmitting and receiving messages over a radio, and/or bilingual in both English and Spanish are highly desirable, but not required. Applicants who qualify are required to pass applicable testing and a complete background investigation including computer based testing; interviews; polygraph examination, prior employment, fingerprint and background check (includes complete driving record and criminal history), medical examination, and a drug screen. Exceptions to the minimum qualifications must be reviewed by the Human Resources Director and approved by the City Manager prior to job offer. KNOWLEDGE, SKILLS AND ABILITIES Ability to operate/use radio and telephone transmitting and receiving equipment, fax, copier, computer, and various types of computer software. Ability to react calmly, quickly, and promptly when handling emergency situations for sustained periods of time. Must maintain a professional demeanor; demonstrate courtesy, diplomacy, tact and discretion; and provide excellent customer service. Must be detail-oriented with multitasking skills, initiative, a desire to help others, and the ability to function as a team member. Ability to communicate clearly, effectively and concisely, both orally and in writing; engage in active listening and critical thinking; and make sound decisions during stressful situations. Ability to make sound decisions based on policy and procedures when handling escalated, sensitive and unique situations. Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment. Ability to learn the City's geography including key buildings and landmarks. PHYSICAL & ENVIRONMENTAL DEMANDS The work is sedentary in nature and requires sitting for prolonged periods of time wearing a headset, which restricts movement in the work area. May include periodic standing and walking and lifting or moving light items associated with clerical office operations. Requires the sustained ability to use close and peripheral vision; talk; hear; use hands and fingers to handle, feel, and type; and hands and arms to reach and handle. Work is performed in an enclosed area with moderate background noise from radios, telephones, teletype machines and other equipment. The City of Winter Garden is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of Winter Garden provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Rapidly growing HVAC company the Downtown Orlando area is looking for a skilled Customer Service Specialist with Dispatch experience. The ideal person for this role has good verbal communication and relationship skills - someone who is upbeat, personable, polite with good phone skills/people skills. The job duties will include speaking with customers over the phone, data entry, maintaining the scheduling of the service associates, formulating logistics plans and general office duties. Dispatch experience is highly preferred! ADDITIONAL DETAILS: Company is in huge growth mode. Lots of opportunity for growth. This is a Monday - Friday 8am to 5pm - Occasional WEEKENDS! Pay Rate $19-$21/Hr EMPLOYEE BENEFITS: Health Insurance Company Paid Life Insurance 5 Paid Holidays per year PLUS 1 Paid Personal Day -Take a Day to Play! Paid Time Off that increases each year 401(k)

Job DescriptionDescription: The Dispatcher's primary objective is to ensure timely and logistically efficient routing and dispatching of services. The Dispatcher monitors live routes, schedules and reschedules jobs, and communicates with Customer Service Representatives (CSRs) and the Field Operations teams, including Regional (RFMs) and Area Field Managers (AFMs) and Service Technicians (STs), regarding routes and scheduling. Reporting to the Lead Dispatcher, the Dispatcher upholds Onsite Safety's mission, vision, and core values in all aspects of their work. Requirements: Essential Job Functions Dispatch job requests to (STs) based on job specifications and customer-required completion dates. Receive confirmed customer job request lists from CSRs. Strategically assign STs and schedule confirmed jobs according to optimized routes. Communicate with customers to confirm next-day scheduled jobs. Coordinate with Customer Support and field teams to schedule confirmed same-day job requests. Monitor the routes, status, and GPS tracking of field personnel to adjust schedules for the current and following day. Communicate and coordinate with CSRs and the Field Operations when logistical issues or route changes occur. Perform other duties as assigned by management. Work Environment and Time Requirements The Dispatcher works in an office environment and works a standard 40-hour work week. Minimum Qualifications High school diploma or equivalent. 6 months of dispatch or customer service experience. Proficient in document and spreadsheet software, field service management software, and supply chain management software; 55+ WPM. Solution-oriented team player with the ability to professionally convey information in a time-sensitive manner. Preferred Qualifications 1+ years of dispatch or customer service experience.

Benefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Paid Time Off Health, Dental, Vision, Life and AFLAC Benefits Available Year-Round Work Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Armstrong Air & Heating, Inc. service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Ability to serve as the Service Manager in the absence of the incumbent. Physical ability and initiative to meet with customers on the job-site to demonstrate Armstrong Air & Heating, Inc.'s commitment to superior customer service and concern for its clients. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Compensation: $16.00 - $25.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Job DescriptionLocation: 2975 Arabian Nights Blvd, Kissimmee, FL 34747Now Hiring: Maintenance Tech Dispatcher | Join Our Resort Operations Team! Are you organized, detail-oriented, and great at keeping things running smoothly? Do you thrive in a fast-paced environment where teamwork and communication are key? If so, we'd love to meet you! We're currently seeking a Maintenance Tech Dispatcher to join our resort operations team. In this vital role, you'll coordinate daily maintenance activities, communicate with technicians and vendors, and help ensure our resort facilities stay safe, functional, and guest-ready every day. What You'll Do: Assign and track maintenance work orders to ensure timely completion Coordinate daily and weekly maintenance schedules for the team Communicate effectively with technicians, vendors, and leadership Monitor progress on open tasks and report delays or issues Handle phone and radio communication professionally and efficiently Assist with administrative tasks such as signage, labeling, and key management Generate and distribute daily maintenance reports Support the Facilities Manager and assist with room readiness procedures Respond to emergencies and dispatch maintenance support as needed Maintain a courteous and professional approach with guests and coworkers What We're Looking For: 3+ months of hospitality or maintenance coordination experience required (resort or timeshare experience preferred) Strong organization, multitasking, and communication skills Comfortable using Microsoft Office (Word, Excel) Dependable, professional, and calm under pressure High school diploma or GED required Flexible schedule including evenings, weekends, and holidays Why Join Us? Be part of a collaborative, service-driven resort team Gain hands-on experience in resort facilities and operations Opportunities for growth and advancement within hospitality Ready to help keep our resort running at its best? Apply today and become part of a team dedicated to creating exceptional guest experiences!

COMMUNICATIONS OPERATOR/DISPATCHER, POLICE DEPARTMENT $41,972 - $45,432 annual salary, $20.18 - $21.84 per hour Employee Benefits: 401(a) & 457(b) Retirement, Employer Paid Health Insurance Tuition Reimbursement, Sick and Vacation Paid Time Off, Holiday Paid Time Off, Employee Referral Bonus Program, Employee Wellness Program. GENERAL DESCRIPTION: Performs work within a twenty-four (24) hour per day, seven (7) days per week emergency dispatch center, taking both police and fire calls for service and dispatching the appropriate service calls. Answers equipment (phones, radios, and E911 calls) to receive and/or respond to emergency and non-emergency requests for assistance/information from officers and the general public to assist in the protection of life and property. Accountable to and works under the direction of the Police Chief. ESSENTIAL JOB FUNCTIONS: Operates multiple modes of communication equipment such as telephones, two-way radio systems, computers, Computer Aided Dispatch System, and enhanced 911 Public Safety Answering Point system. Receives information and/or complaints from the public via telephone, radio, and in person. Processes information and complaints with the appropriate response or disposition made and recorded in written and/or computerized form. As necessary, route information to the appropriate authority or section to include police, fire, emergency medical services, and other city, state, and federal public assistance agencies or enforcement agencies. Information is disseminated by the dispatcher to the appropriate authority or section by telephone, radio, computerized equipment, in writing or in person. Maintains logs, records, and forms and assists in submitting all required reports. May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department Makes decisions that could affect lives and property. These decisions are based on knowledge of city, state, and federal law. Performs other related duties as directed or required by the Police Chief. MINIMUM QUALIFICATIONS: High school graduation or possession of an acceptable equivalency diploma. Knowledge of telephone switchboards and two-way radio equipment is beneficial. 9-1-1 telephone emergency certification is preferred. An equivalent combination and experience that is determined to be directly related to the foregoing specific requirements may be substituted. KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of Federal Communications rules and regulations pertaining to the use and operation of radio and telephone equipment. Knowledge of dispatching principles and practices. Considerable knowledge of the operation of data entry, information terminals, and related office equipment. General knowledge of city, county, state, and federal laws pertaining to police authority. Knowledge of health and safety laws and regulations. Thorough knowledge of department rules, regulations, practices, and procedures. Knowledge of the geographical boundaries of the city and the locations of political, governmental subdivisions within the area. Knowledge of how to locate information through city departments. Must maintain stable emotions in a stressful environment; work independently and confidently under stressful conditions; react calmly and quickly in emergency situations. Ability to operate a radio system, telephone, and telephone switchboard equipment. Ability to operate a computer and related office machinery. Ability to exercise good judgment in gathering information, evaluating situations, and making decisions. Ability to maintain necessary and required logs, complaints, reports, and files. Ability to process complaints, dispatch messages, and provide the public, fire department, rescue and ambulance services, and officers in the field with rapid, efficient, and accurate service under variable conditions. Ability to learn, within a reasonable period, the applicable procedures, techniques, and regulations involved in the operations of a Police/Fire Communications Center. EDUCATION AND EXPERIENCE: High school graduation or possession of an acceptable equivalent diploma. Must have a valid Florida Class “E” driver's license and valid telephone number. (A comparable amount of education, training, or experience may be substituted for the minimum qualifications.) LICENSES, CERTIFICATION, OR REGISTRATION: FCIC/NCIC certified Emergency 9-1-1 Operator Certification Valid Florida Driver's License ESSENTIAL PHYSICAL SKILLS: Acceptable eyesight, visual acuity, field of vision, color perception, depth perception, and texture perception (with or without corrective lenses) Acceptable hearing (with or without a hearing aid) Must have the physical ability, strength, and flexibility to perform the job functions in the work environment. Ability to speak and enunciate clearly to communicate effectively with other individuals in person, over the phone, and over the radio. ENVIRONMENTAL CONDITIONS: Must be able to work any hours in an inside climate-controlled environment that requires long hours of sitting, walking, or standing some of the time, exerting up to 10 pounds of force on a recurring basis, and routine keyboard operations. (Reasonable accommodations will be made for otherwise qualified individuals with a disability.) POSITION CLASSIFICATION EXEMPTION STATUS: Non-Exempt

Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress. Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually. CAREER PATHING OPPORTUNITIES Emergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period)$37,044.00/yr Emergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course) $38,896.00/yr Emergency Communications Dispatcher III (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)$41,618.00/yr Emergency Communications Dispatcher IV (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher) $44,947.00/yr Additional Incentives: Night Differential On-Call Pay Communications Training Officer Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County. Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines. Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call. Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system. Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications. Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County. Responsible for dispatching the closes and most appropriate Fire/EMS unit(s). Responsible for tracking of the status and location of all fire apparatus and fire investigators. Transmits messages and information to Fire/EMS units responding to calls. Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route. Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance). Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments. Consults supervisor on non-routine matters. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Additional Duties Performs other related work as required. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties. High School Diploma/GED required. Pass ECOMM testing standards - Previous testing scores within the last year will be accepted. Must be able to Type min 35 wpm with typing test required. Licenses and/or Certifications: Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and maintain these certifications as required for continued employment in the position. A comparable amount of education, training, or experience may be substituted for the minimum qualifications. * Preference will be given to candidates with an Associates Degree and/or with previous dispatch, emergency communication center or call center experience. Knowledge of or ability to learn Seminole County geography. Knowledge of or ability to learn proper radio operation and dispatching procedures. Ability to operate two-way radio equipment. Ability to read maps. Ability to operate a computerized multi-mode telephone system. Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner. Ability to deal professionally with the general public, commanding officers, law enforcement and other officials. Ability to communicate effectively in both oral and written form. Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice. Ability to follow oral and written directions. Ability to display sound judgement and take decisive action. Ability to process and respond to large amount of information. Ability to work in a team environment. Ability to maintain effective working relationships. Strong computer skills and ability to work multiple software programs simultaneously. Ability to remain calm and focused under emergency conditions. Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure. Must possess and maintain a valid Florida Driver's License. All employees must attend Seminole County Required Trainings. Department Specific trainings per position may be required. Must be willing to work rotating shifts, nights, weekends, holidays. (This may include being called in for minimum staffing, shift coverage and/or community and natural disasters).

Experience Requirements: 2+ years' transportation and third-party dispatch experience. 1-2 years' warehouse experience or truck driving experience. 2 years' dispatching experience Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers. Responsibilities: Provides excellent customer service to both internal and external customers. Responsible for carrier sourcing and development. Regularly and accurately dispatches customer-controlled freight. Responsible for verifying carriers are approved and meet all internal/external requirements. Optimize routing to be cost effective Acts as liaison for solving driver and carrier issues. Responsible for maintaining carrier and customer base. Performs other incidental and related duties as required. Qualifications Essential Skills/Experience Strong experience with Microsoft Office Communication with team to demonstrate & set expectations. Be supportive with the team and operations Professional attitude & work ethic with direct reports Proven ability to prioritize and multi-task Strong work ethic Handling customers & their needs with care in timely and professional manner Good time management skills Flexible fast paced worker willing to work in a changing environment.

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Ambrose Air, Inc. service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Ability to serve as the Service Manager in the absence of the incumbent. Physical ability and initiative to meet with customers on the job-site to demonstrate Ambrose Air, Inc.'s commitment to superior customer service and concern for its clients. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Compensation: $20.00 - $25.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Description As a Dispatcher with Colony Hardware, you will begin the journey of managing the logistics process for getting orders to our customers. This person will be primarily responsible for ensuring that the product is delivered promptly and efficiently by adequately managing the driver routes. They will also support other areas of the operations as needed, including picking/packing product, operating forklift, cherry picker, etc. and assisting as needed with various tasks. Schedule: 5am to 1:30pm, Monday through Friday A Little About Your Day; You Will: Coordinate and log routes for the morning and afternoon delivery trucks. Provide information and support to drivers throughout the day, such as phone numbers, addresses, etc. Sort paperwork from the previous night's work, such as credit card receipts, and truck logs. Provide information to branches throughout the day, such as delivery times, signature capture, picture capture, and package refusals. Keep up-to-date files pertaining to each route and maintains data as needed. Track orders through computer programs (NetSuite) prioritizing the most critical and ensuring that they are filled and packed in a timely manner to facilitate on time delivery schedule. Collaborate with the Operations and Fleet Manager to coordinate appointments and maintain fleet. Prepare daily maintenance reports on vehicles to determine needed repairs or inspections. Prepare end-of-month mileage report to determine required oil changes. Assist with loading/unloading trucks as needed. Assist with picking and packing orders for future customer deliveries. This Might Be the Opportunity for you If: It's important to you to have a career where activities are varied, and decisions are made autonomously. You love being on your feet, thinking on your feet, and working in a fast-paced work environment. A conscientious spirit is the foundation of your work ethic. You are data-driven, and adept at quick decision making within defined span of control based on established rules and procedures. You engender trust, demonstrate a sense of urgency, and assure consistent achievement of quality standards. Your disciplined and analytical focus promotes your need for producing quality work. You seek to avoid risk and are very particular about what you delegate and who you delegate to. You are a stickler for details and will gather all relevant facts before deciding. The only thing more important than being heard is making sure you are right. Being highly responsive is in your nature, and time management is one of your areas of expertise. What You'll Need for Success: Thorough knowledge of procedures and operations of Wireless Scanning System Minimum of 1 years' experience in a dispatch-related position or role, preferably in a distribution environment Basic computer skills, including Microsoft Outlook Prior experience with Samsara (TMS), Descartes (Routing Software), and Netsuite (ERP) preferred Ability to safely lift, move, and manage up to 50 lbs unassisted We Can Offer You: Colony Hardware provides a performance-based culture where all employees are rewarded for the achievement of both personal and company goals. This includes: Competitive salary and yearly bonus earning potential Multiple medical, dental, and vision plan options Short Term Disability, Long Term Disability, and Life Insurance 401k retirement plans with a company match Tuition reimbursement Competitive sick, vacation and PTO time as well as paid holidays Company-provided PPE as required Company-paid training and certifications Generous discounts on the best products from leading industry vendors About Colony Hardware: With over 60 locations and 1,200 employees, Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally.If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! Colony Hardware's Commitment to Equal Opportunity Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

This is a skilled and technical position responsible for answering all incoming emergency and non-emergency phone calls including the Marion County Enhanced 9-1-1 System. Provides support for dispatch peers and reports to the 911 Shift Supervisor. ESSENTIAL JOB FUNCTIONS * Public Contact and Relations: Represents approximately 90% of the work hours Assists with answering all incoming phone lines to include emergency 9-1-1 lines and all non-emergency lines Able to prioritize and handle large volume of incoming calls Able to prioritize information and calls based upon the pertinent information obtained Remains calm to assist hysterical callers during incidents of volatile situations Knowledge of geographic boundaries is needed to assist and respond appropriately to citizen requests for information, directions and service Able to read various maps associated with geographic boundaries Provides police and emergency assistance to the deaf community and demonstrates the ability to properly operate the Telecommunications Device for the Deaf (TDD) Respects human diversity and responds professionally in all situations Demonstrates active and accurate listening ability Familiar with support agencies and able to refer citizens according to need Ability to access numerous resources manuals and directories to provide thorough and complete service to peers and citizens. * Computer Operation: Requires constant manual typing into a formatted screen. (Minimum speed = 25 wpm). Ability to operate standard computer keyboards and to maneuver various computer programs and the related software. Minor equipment troubleshooting and maintenance to include paper and ribbon changes Able to complete and process work related forms in a timely manner. Ability to monitor and read five to seven CRTs simultaneously. * Equipment Used: Cassidian phone system, CIS CAD system, enhanced 9-1-1 system, fax machine, photo copier, various printers, Fire alarm system, TDD system, multiple security cameras and related intercom and gate controls, shredder and miscellaneous general office small tools and equipment. * Attendance & Performance: Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift until duly relieved. Perform any other related duties as required or assigned. Minimum Qualifications EDUCATION AND EXPERIENCE * High School Diploma or G.E.D. required. * Specialized schooling and/or on the job education in a specific skill area (e.g.) data processing, clerical/administrative, equipment operation etc.) * Two (2) years' related experience and/or training is preferred. Experience in customer relations is preferred. An equivalent combination of education and experience may be considered. REQUIRED LICENSES/CERTIFICATIONS * Florida Operators Driver's License with an acceptable driving record. * Successful completion of the ETC Basic Telecommunications Certification Training (within 2 months of employment). * Successful completion of the Call Taker Training Program (within 2 months of employment). * Successful completion of the FCIC/CJIS Training/Certification (within 2 months of employment). * Successful completion of CPR/EMD/EFD/EPD Certification (within 2 months of employment). * Successful completion of State of Florida PST Certification (within 1 year of employment). * Successful completion of TTY Certification (within 2 months of employment). * Successful completion of FEMA IS 100 Certification (within 2 months of employment). * Successful completion of FEMA IS 200 Certification (within 4 months of employment). * Successful completion of FEMA IS 300 Certification (within 4 months of employment). * Successful completion of FEMA IS 700 Certification (within 2 months of employment). RESIDENCY REQUIREMENT * Resident of Marion County or exemption via the Chief of Police. Supplemental Information SOFTWARE SKILLS REQUIRED * Advanced: 10-Key, Alphanumeric Data Entry, Spreadsheet * Intermediate: Word Processing/Typing OTHER REQUIREMENTS * Ability to type accurately at a minimum of 25 words per minute (WPM). * Normal or corrected hearing ability. * Proficiency in split-ear listening to monitor supplemental information and requests from peers, dispatchers, and supervisors. KNOWLEDGE, SKILLS, AND ABILITIES * Working knowledge of physical and social characteristics of the City of Ocala. * Comprehensive knowledge of CAD/C.I.S. and related menus. * Knowledge of Department directives. * Ability to deal courteously with the public. * Ability to read maps. * Ability to analyze situations quickly, objectively and to determine proper course of action. * Ability to establish and maintain effective working relationships with employees/co-workers. * Ability to write and speak effectively. * Ability to remain calm and professional in all situations. * Ability to follow prescribed routines and practices. * Ability to retrieve internal police reports. * Ability to move, bend, stoop, reach, lift and carry up to 30 pounds of supplies. * Ability to accurately shift reports, rosters and trouble reports. * Manual dexterity to operate quickly and efficiently computerized phone, CAD and miscellaneous systems. COMMUNICATION SKILLS * Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. MATHEMATICAL SKILLS * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs. CRITICAL THINKING SKILLS * Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats. SUPERVISION RECEIVED * Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor. PLANNING * Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. DECISION MAKING * Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele. MENTAL DEMAND * Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved. ANALYTICAL ABILITY / PROBLEM SOLVING * Moderately directed. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS * Occasional use of highly complex machines and equipment; specialized or advanced software programs. ACCURACY * Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job. PUBLIC CONTACT * Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of extreme importance and failure to exercise proper judgment can lead to substantial losses to the organization. EMPLOYEE CONTACT * Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs. PHYSICAL ACTIVITIES * The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms; occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. ENVIRONMENTAL CONDITIONS * There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments). The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees. Health Insurance We offer both single and family coverage, for employees working 30 or more hours per week. Dental Insurance For full time employees, we offer both single and family dental coverage. Vision Insurance For full time employees, we offer both single and family vision coverage. Life Insurance For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. Short Term and Long Term Disability Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury. Medical FSA (Flexible Spending Account) and Dependent Care FSA Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars. Pet Insurance We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care. Employee Health & Wellness Center The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching. Voluntary Cancer Insurance For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer. Supplemental Critical Care Insurance Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke. Supplemental Accident Insurance Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission. Legal Plan Insurance Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring. Deferred Compensation Plan Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare. Direct Deposit Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City. Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll. Discounts - Theme Park Discounts are available to all non-temporary employees at the time of employment. Employee Assistance Program (EAP) The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services. Holidays and Paid Time off The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details. Retirement Plan All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience. Training Programs The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees. Tuition Reimbursement All regular, full-time employees are eligible to participate in the tuition reimbursement program. 01 Do you have a high school diploma or GED? * Yes * No 02 Do you possess a valid State of Florida Operator's License with an acceptable driving record? * Yes * No 03 If you possess a valid out of state license, do you have the ability to obtain a Florida driver's license prior to employment? * Yes * No * N/A (Possess a Florida Driver's License) 04 Were you referred by an Ocala Police Department employee? * Yes * No 05 If yes, please provide their first and last name, if no, please put N/A. 06 Have you previously applied for this or any other position with the City of Ocala? * Yes * No 07 Do you understand that you must reside within 35 miles of the Ocala Police Department (402 S. Pine Ave.) if you are hired? * Yes * No 08 Are you at least 18 years old? * Yes * No 09 Have you had three moving violations within the past 24 months, or 5 in the past five years? * Yes * No 10 Have you had any driver's licenses suspensions (excluding financial responsibility) in the past 5 years? * Yes * No 11 If yes, please explain the circumstances, if no, please put N/A. 12 Have you had any illegal drug use, other than marijuana in the 24 months prior to the date of this application? * Yes * No 13 Have you ever sold drugs or acted as a middleperson in a drug transaction? * Yes * No 14 If yes, please explain the circumstances, if no, please put N/A. 15 Have you used marijuana within 6 months of the date of this application? * Yes * No 16 Have you had any conviction for DUI or convicted lesser charge within the last 5 years? * Yes * No 17 If yes, please explain the circumstances, if no, please put N/A. 18 Have you been convicted of ANY felony or of a misdemeanor involving perjury or a false statement? Note: Any person who, after July 1, 1981, pleads guilty or Nolo Contendene to or is found guilty of ANY felony or of a misdemeanor involving perjury or false statement, regardless of suspension of sentence or withholding adjudication will not have their application processed. (F.S.S. 943.13(4)). * Yes * No 19 Have you had any domestic violence convictions or pleas, including suspension or sentence or withholding adjudication? * Yes * No 20 Do you have any tattoos on the head, scalp, face, or neck? * Yes * No 21 Have you had any discharge other than honorable or uncharacterized from any of the Armed Forces of the United States? * Yes * No 22 If yes, please explain the circumstances, if no, please put N/A. 23 Have you been fired, terminated, dismissed, resigned in lieu of termination from a job, including as a juvenile? * Yes * No 24 If yes, please explain the circumstances, if no, please put N/A. 25 Please select which best describes your level of related experience. * Less than 2 years * 2 years * 3 years * 4 years or more 26 Do you possess experience in data processing, clerical/administrative, equipment operation etc.? * Yes * No 27 Do you understand you must successfully complete a telecommunications course: Call Taker Program, FCIC/CJIS within 2 months of employment? * Yes * No 28 Do you understand you must successfully complete the ETC Basic Telecommunications Certification training within 2 months of employment? * Yes * No 29 Do you understand you must complete the CPR/EMD/EFD/EPD Certification within 2 months of employment? * Yes * No 30 Do you understand you must successfully complete the State of Florida PST Certification within 1 year of employment? * Yes * No 31 Do you understand you must successfully complete the TTY Certification, FEMA IS-100 and FEMA IS-700 Certifications within 2 months on employment? * Yes * No 32 Do you understand you must successfully complete the FEMA IS-200 and FEMA IS-300 Certifications within 4 months of employment? * Yes * No 33 Required Testing: I do here by affirm that I will complete the required testing online. Also, I affirm that no one other than myself will test in my place or assist in the completion. * Yes * No 34 I understand and agree with the following statements: * All background, education and work history will be verified once an offer of employment has been extended and accepted. * Any false or incomplete answer may be grounds for not employing me or for dismissing me after I begin work. * Yes * No Required Question Employer City of Ocala Address 110 SE Watula Ave City Hall, 3rd Floor Ocala, Florida, 34471 Phone ************ Website ************************

Job Description Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities The Passenger Service Dispatcher oversees the operation and assures Wheelchair Assistants are directed to the flights in the most efficient manner. This position must work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights. Continuous planning and timely communication are essential in assuring an effective operation. Receives and prepares tickets at the start of the day and process them for the wheelchair crew. Receives calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status. Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Relay work orders, messages, and information to or from work crews using telephones or two-way radios. Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles Responsible for filling in for Wheelchair Assistants as necessary Qualifications High school diploma/GED or equivalent work experience Must be at least 18 years old Available to work various shifts Ability to obtain an Airport Badge is required Operations experience is preferred Ability to multi-task is required Customer service experience preferred Experienced in dispatching and/or coordinating transportation routes for groups of people Skill in communicating using two-way radio and telephone equipment Computer skills, also Microsoft Office, internet, e-mail, etc. Excel experience preferred. Ability to meet attendance schedule with dependability and consistency. (flexible to work overtime as required) Dispatcher and computer experience preferred Ability to work with private information in a confidential and professional manner Ability to stand for long periods of time Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards. For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management. Clean & well-maintained approved uniforms must be worn on shift Additional requirements as specified by management While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Salary Range: $14.00 per hour Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Job Description Dispatcher Implement and maintain an effective dispatch system Must have Automotive Service Experience Manages the workflow in the shop Coordinate and assign tickets to the technicians Ensure the shop is efficient and productive Communicate between technicians, service advisors and management Ensuring completed repairs meet quality standards and perform road test on all vehicles Monitor the progress of repairs, update job status, and proactively communicate any delays or issues Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Other duties assigned

Valor Environmental is seeking a dynamic and talented Service Dispatcher to join our team! Our client-focused firm has a strong culture rooted in trust, integrity, professionalism and excellence. We are committed to providing clients with cutting-edge consultation and innovative environmental, safety, quality assurance, and energy solutions that improve lives. You'll find that our team consists of talented, dedicated people who share our enthusiasm for the outdoors and our sense of pride! Responsibilities Maintain constant communication with internal managers, field services managers, and clients Schedule and coordinate daily/weekly maintenance for the field crews in designated regions Receive, input, and retain all records of Environmental Field Services (EFS) work Accurate and timely review of Work Quality Sheets including approvals all related data entry Assist Field Services Managers and field crews in the training and tracking of Work Quality Sheets to ensure they are accurate records and submitted on time on a daily basis Keep accurate records of proposals for designated region Ensure pricing is correct for billing purposes including fee schedules Interface with the field to coordinate and confirm client Purchase Orders are assigned prior to work performed Utilize NetSuite for client information management and the submittal of Valor Purchase Orders Other tasks and duties may be assigned as needed Requirements AA or AS degree or equivalent experience 2 years minimum experience working in a multi-tasking administrative role Proficient in Microsoft Office/Excel and Outlook Google Docs, Streets & Trips (Routing), NetSuite and/or other Accounting software Knowledge is a plus Requirements PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms and climb or balance. Specific vision abilities required by this job include close vision. Salary Description $40,000 - $45,000

The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. Essential Functions: The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following: Receive and prioritizes all incoming telephone calls. Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel. Efficiently communicate incoming information accordingly in a timely manner. Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications. Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees. Obtains required information from party requesting medical transport (as set forth by communications manager). Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel's, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate. Participate in training programs as required. Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors. Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry. Data verification as directed by the Operations Supervisor Obtain and relay phone messages for Company Administrative personnel Identify potential issues as they relate to daily call volume. Understand payor matrix and it's relation to covered services and level of services. Additional Duties: The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following: Attends all communication meetings. Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel. Assist with providing information for investigations of incidents as required. Perform other job related duties as assigned by Communications Supervisor or Communications Manager. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this position must possess the following qualifications: Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines. Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs. Typing 40 wpm (minimum). Must have the ability to consistently deliver outstanding customer service to all internal and external customers. Highly dependable and ability to meet internal deadlines consistently. Strong organization skills and attentiveness to detail. Flexible and adaptable, willing and able to adjust to rapidly changing priorities. Must have the ability to work independently as well as in groups. Ability to maintain a professional manner and appearance at all times. Knowledge of the Central Florida area and the outlining counties (Osceola & Polk) preferred. Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances. Have no non-correctable deficiency in normal vision. Be able to function in a high stress environment where the work goes from minimal to overload within moments. Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously. Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions. Experience preferred but not required. Education Requirements: The individual in this position must possess the following education requirements: High school diploma or general education degree (GED). Physical Requirements: The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Occasionally: Must have the ability to lift, carry and balance up to 15 pounds. Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher. Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. Equipment Operated: The individual in this position must be familiar with using the following equipment to perform the essential functions of this job. Occasionally: Fax machine, copy machine, hole-punch, calculator. Frequently: Printer, telephone, clock. Constantly: Computer Environmental Conditions: While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate to loud. The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. American Ambulance Central Florida is a Federal Contractor. American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.

Qualifications Education/Training High school diploma or equivalent required. Proficient in typing and processing high-volume calls with speed and accuracy. Working knowledge of Microsoft Office Suite (Word, Excel) and experience with Computer Aided Dispatch (CAD) and Records Management Systems (RMS). Experience Preferred one (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or public safety type communications experience on multi-channel radio.

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with 4 Seasons Air Conditioning and Heating service technicians, suppliers, and service customers. Representative duties include: Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques. Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded. Coordinating the scheduling of the Parts Runner's time with the Installation Manager. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry. Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician. Knowledge of HVACR-related terms, training, job-costing, marketing and sales. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Ability to serve as the Service Manager in the absence of the incumbent. Physical ability and initiative to meet with customers on the job-site to demonstrate 4 Seasons Air Conditioning and Heating's commitment to superior customer service and concern for its clients. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Bilingual a plus Service Titan experience a plus There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

At Sanford Airport Authority, the team behind Sanford International Airport, we believe in growing together. We are the simpler, faster, and better choice for starting your career, with a deep commitment to our community and to the success of our employees. All our team members are trained in-house, ensuring they have the tools, skills, and confidence to thrive. After just approximately 30 days, you will qualify for outstanding benefits, including 100 percent paid Medical, Dental, Life, and Long-Term Disability insurance. In addition, you will receive 13 paid holidays, sick leave, and floating time off each year. At Sanford Airport Authority, we provide more than a job, we provide a pathway for success. We are looking for employees who want stability and long-term growth with us, if you're looking for a place to build a lasting career and even retire, this is the place. Ready to take the next step in your career? Our Maintenance Dispatcher is responsible for coordinating and scheduling maintenance tasks and activities across airport facilities to ensure efficient and continuous operations. This role includes monitoring the work order system; planning, scheduling, and coordinating preventive maintenance; responding to emergency maintenance requests; and assisting with the effective allocation of maintenance team resources. Essential Duties and Responsibilities Receive, review, and prioritize maintenance work orders using the computerized maintenance management system (CMMS). Dispatch assignments to maintenance staff and contractors, ensuring proper communication of scope, location, and safety requirements. Plan and schedule preventive maintenance activities to reduce downtime and extend the life of facilities and equipment. Track materials, labor hours, and costs associated with work orders and compile reports for management. Monitor supply levels and coordinate with vendors to replenish parts, equipment, and uniforms as needed. Respond quickly to emergency maintenance requests to minimize disruptions to airport operations. Maintain and update process documentation, logs, and reporting to ensure compliance with safety standards and regulatory requirements. Provide regular updates to leadership regarding open work orders, scheduling conflicts, and resource allocation. Participate in after-hours call-out rotation for urgent dispatch needs. Perform other related duties as assigned. Physical Requirements and Working Conditions Frequent standing, walking, and sitting. Occasional lifting up to 50 lbs. Ability to work in indoor and outdoor environments, sometimes in extreme weather conditions. Exposure to noise, fumes, chemicals, and confined areas as part of escorting or monitoring activities. Qualifications POSITION DETAILS Number of Openings: 1 Full time Pay Rate: $18.00 - $21.00 per hour, based on experience Proposed Start Date: February 23, 2026 OUR IDEAL CANDIDATE We are seeking a dedicated and skilled maintenance dispatcher with a strong understanding of general maintenance and facility operations. The ideal candidate will possess experience coordinating work orders, scheduling maintenance tasks, and communicating with both maintenance teams and stakeholders. A background in trades such as plumbing, carpentry, or electrical work is a plus, along with excellent organizational and communication skills to ensure efficient workflow and high-quality service. REQUIRED: Experience: 2-5 years of experience in maintenance, fleet, or facilities dispatching (Strongly preferred). Working knowledge of maintenance operations, safety practices, and industry terminology. Proficiency with computerized maintenance management systems (CMMS) or ability to learn quickly. Excellent organizational and multitasking skills with the ability to manage competing priorities in a fast-paced environment. Strong communication skills with the ability to collaborate across departments and vendors. Ability to successfully pass a Federal Fingerprint Background Check. This check is not limited to the past seven years and reviews the individual's full criminal history. Felony convictions will result in disqualification. Ability to pass a 10-panel drug screening. This screening includes testing for THC. SAA is a drug-free workplace. Favorable Motor Vehicle Record (MVR). The MVR review includes verification of a valid driver's license, absence of license suspensions, excessive moving violations, DUIs, and related infractions. EDUCATION: High School Diploma or equivalent required. BENEFITS (For Full Time position Only): Eligible the first day of the month following 30 days of employment, you will receive: 100% employer-paid for employee-only coverage: Medical insurance Dental insurance Basic Life/AD&D (equal to 1x annual salary) Long-Term Disability insurance Access to a variety of voluntary insurance options 80 hours of vacation time accrued annually 40 hours of sick leave accrued annually 24 hours of pro-rated non-accruing paid time off per fiscal year 13 paid holidays each year Detailed benefits and enrollment information provided upon hire.

Benefits: Competitive salary Dental insurance Health insurance Tuition assistance Vision insurance Employee discounts Opportunity for advancement Paid time off Training & development Wellness resources The Service Dispatcher is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Excellent listening ability, empathy and customer service skills are required. Benefits Paid Training Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving success in this position. You will be dealing with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers. Representative duties include: Taking direction to help the department achieve it's goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Keeping customers in the communication loop, before, during and after the service call - as needed. Coordinate with purchasing to get customers back up and running ASAP. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Performing related staff-level duties as directed by the Service Manager. Job Qualifications: Proven experience in a customer service environment. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Knowledge of HVACR-related terms. Ability and initiative to work a standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers. Skill and ability to sell planned maintenance on the phone. Ability to dispatch technicians scheduled for on-call duty in delivery of prompt, efficient service to after-hours customers. There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!