Job DescriptionESSENTIAL RESPONSIBILITIES AND DUTIESSummary/Objective:The Dispatcher is responsible for receiving, accurately entering and processing customer orders for concrete and aggregates while ensuring quality service and the timely delivery of ordered products.
Essential Functions:Receive customer orders over the phone for shipment of concrete and sand and gravel.
Enter customer orders in computer system and ensure information is entered accurately to avoid erroneous deliveries and errors.
Review information with customer to ensure sufficient quantities and materials are ordered.
Verify delivery dates and times, delivery addresses, directions and any special instructions are accurate.
Educate customers on products and make recommendations.
Provide customers with the company website for valuable customer tools and resources.
Process COD orders which includes quoting prices and quantities according to zones.
Verify and approve all necessary information for credit card charges.
Process credit card sales through telecheck machine.
Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
Monitor daily KPI dashboards.
Troubleshoot customer complaints and provide an appropriate resolution to the problem.
Document and if necessary elevate to Manager and/or other appropriate manager (Sales, Operations, CCO, Safety) for resolution and follow-up.
Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
Assign delivery professionals to specific jobs.
Dispatch trucks to appropriate plants and delivery sites.
Forward information to plant for filling orders.
Monitor truck activity to maintain timely schedules and delivery of orders.
Develop schedules for next assignments so that trucks are dispatched based on availability.
Other duties as assigned.
Non-Essential Functions:Maintain customer relations with all customers.
Perform miscellaneous administrative functions as required.
Assist Customer Service Representatives as needed.
JOB SPECIFICATIONSWork Environment:Work time will be indoors/office.
Noise level will be moderate.
Physical Demands:Sit approximately 8 hours per day.
ADDITIONAL QUALIFICATIONSExperience:Previous experience in a logistics or dispatch environment.
Special Skills:Written communication, verbal communication, and basic mathematical skills.
Ability to use a computer including Microsoft Office, Dispatch system.
Data entry skills.
Excellent interpersonal skills.
Ability to work in a high-stress, fast-paced environment.
Able to read maps and provide written and verbal directions.
Familiar with on-line tools for maps and directions.
Excellent organizational skills.
Must be able to identify and resolve problems in a timely manner.
Certifications:N/AIndustry Related Experience or Skills:Background in concrete, sand and gravel or transportation (preferred).
Education Required: High SchoolPreferred Education: N/ABilingual in Spanish Preferred: Yes
$26k-34k yearly est. 9d ago
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Security and Campus Police Dispatcher
Central Piedmont Community College 4.0
Dispatcher job in Charlotte, NC
General Function Security dispatcher will perform a variety of specialized support duties within the Security Communication Center. This position is located on Central Campus in the Drumm Facilities building. Risk, Safety, and Security provides a variety of services to enhance and promote safety for students, faculty, staff, and visitors. Our services and programs support the mission of Central Piedmont, and we are committed to fostering an environment that promotes preparation and awareness through a collaborative approach.
Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached.
Duties and Responsibilities
1. Dispatches law enforcement and other emergency resources, initiates notifications by established procedures and document activities.
2. Dispatcher must remain cognizant of pending calls and priorities,and be aware of the status and location of on-duty personnel at all times
3. Monitors activities on campus by reviewing the College's closed circuit camera system and receiving notifications from the emergency notification kiosks, answers emergency and non-emergency calls, assesses the nature of emergencies to identify other services required and initiate appropriate response protocols as defined by accepted standards and policies for service originating from campus.
4. Determines prioritization of calls when necessary and ensures the proper response is initiated.
5. Maintains accurate daily logs of all Police & Public Safety Department related response activities to include incoming calls for service, alarm activations, emergency phone activations and routine system testing.
6. Maintains knowledge of all communications equipment and the skills in operation of such including Motorola and two-way radio systems, Emergency and non-emergency phones, Closed Circuit Television Monitoring equipment and its maintenance and operation.
7. Troubleshoots equipment malfunctions and makes timely and appropriate notifications of system issues and submits repair work orders as necessary.
8. Assists in maintaining the Security Services Record Management Systems files and providing public access to reports when requested.
9. Assists in managing the colleges' access control system including managing computerized
information, room scheduling and access card issuance.
10. Assists in managing College Security Property functions, which includes evidentiary storage and Found Property intake and release to owners.
11. Other duties as assigned.
Minimum Requirements and Preferred Qualifications
High School Diploma or GED; certification as a Division of Criminal Information computer operator or the ability to achieve the certification within 45 days of employment.
Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the NC Criminal Justice Training and Standards Commission or the ability to achieve within one year of employment.
Additional Information
Knowledge, Skills, Abilities, and Worker Characteristics:
* Ability to speak concisely and distinctly
* Ability to efficiently receive and transmit messages while working under pressure
* Ability to adapt and deal with change and ambiguity
* Ability to observe and recall names, places and incidents, read and understand laws, ordinances, departmental rules and procedures
* Ability to plan, organize, prioritize, work independently and meet deadlines
* Ability to relate to others in a calm, tactful and courteous manner; ability to solve problems ad identify solutions
* Ability to work in a fast-paced work environment
* Works well with individuals at all levels of the organization
* Knowledge of computer systems and software used in functional area
Working Conditions:
Typical office environment
$23k-27k yearly est. 4d ago
Dispatcher
ABC Legal Services 4.1
Dispatcher job in Charlotte, NC
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
As a Dispatch Coordinator you'll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you!
This position is remote but located in North Carolina.
Key Responsibilities:
Monitor skye (internal application) task board to identify aging unclaimed jobs.
Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate.
Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched.
Resolve and escalate to teams if needed.
Monitor and report trends in stuck jobs if you see an increase in the same scenarios.
Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings.
Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers.
Qualifications:
1-2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
Excellent verbal and written communication skills
Ability to analyze information, identify roadblocks, and escalate issues appropriately
Comfortable navigating digital tools, internal platforms, and map-based systems
Proven ability to work independently while contributing to team goals
Reliable, consistent, and able to follow established processes with high accuracy
Benefits:
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Pay Range: $15.00 - $15.00 per hour
Schedule: Full-time, Monday through Friday
$15-15 hourly Auto-Apply 9d ago
Dispatcher-Night - S-TH 1pm - 9pm
Performance Food Group 4.6
Dispatcher job in Hickory, NC
**We Deliver the Goods:** + Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more + Growth opportunities performing essential work to support America's food distribution system
+ Safe and inclusive working environment, including culture of rewards, recognition, and respect
**Position Summary:**
Responsible for coordinating the overall scheduling and dispatching of delivery operations by communicating with truck drivers through computers, phones or two-way radios. Assign drivers to trucks and make sure that they leave and arrive on schedule. Available at all times to answer any questions from drivers, help them avoid traffic jams and keep them aware of inclement weather ahead. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
**Schedule: Sunday-Thursday 1pm-9pm**
**Position Responsibilities:**
+ Dispatchers keep track of the progress drivers make along their route by using available technology.
+ Check drivers in and out of terminals and transfer the trip records into a company's files.
+ Communicate with drivers on a daily basis, but must handle any requests and complaints from customers.
+ Calculate miles for all trucks.
+ Determine travel and route times so that delivery costs can be accurately determined.
+ Performs other related duties as assigned.
**Req Number:**
135022BR
**Address Line 1:**
543 12th Street Drive NW
**Job Location:**
Hickory, North Carolina (NC)
**Shift:**
1st Shift
**Full Time / Part Time:**
Full Time
**EEO Statement:**
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (*********************** ; (2) the "EEO is the Law" poster (*********************** and supplement (*************************** ; and (3) the Pay Transparency Policy Statement (******************************** .
**Required Qualifications:**
High School Diploma/GED or Equivalent Experience
1-2 years dispatch and commercial driver experience or related area
**Division:**
Performance Foodservice
**Job Category:**
Transportation
**Preferred Qualifications:**
High School Diploma/GED or Equivalent Experience
2-4 years dispatch and commercial driver experience within the food service industry
**State:**
North Carolina
**Company Description:**
Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
**Benefits:**
Click Here for Benefits Information (***************************************
$26k-33k yearly est. 18d ago
Dispatcher (58512)
Parks Automotive Group
Dispatcher job in Charlotte, NC
Job Responsibilities:
Implement and maintain an effective dispatch system
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician's skill level.
Executes the service SOP (Standard Operating Procedures) at all times.
Ensures Repair Orders are properly dispatched in AutoPoint
Ensures that all repairs are assigned to technicians equally and fairly.
Provides technical support for technicians when necessary.
Checks progress of each repair order throughout the day.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Ensures the proper care, storage, and inventory of special tools.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Assists technicians in developing their skills.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer
Review job status frequently, logs status, and report any change in time or cost estimates to the appropriate service advisor or customer.
Ensures that technicians follow warranty materials disposition procedures.
Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed.
Understands and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc.
Maintain workflow through the shop
Maintain cleanliness of the shop
Maintain shop equipment
Attends manager's meetings as requested.
Strives for harmony and teamwork within the department and with all other departments.
Maintains professional appearance.
Other tasks as assigned.
Qualifications
Job Qualifications:
High school diploma or the equivalent.
Two years of experience in a service dealership position.
Strong organizational, multitasking, and communication skills.
Excellent listening, customer service, and phone skills.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent oral and written communication skills.
$27k-36k yearly est. 7d ago
Dispatch job position
Access Services Inc.
Dispatcher job in Charlotte, NC
Job Description
Greet and provide paperwork to outside carriers
Discern the best carrier to dispatch to based on cost, distance, and time constraints
Schedule appointments on loads going to high priority stores
Monitor and manage the board with brokered loads, emailing carriers for updates when loads are nearing delivery dates
Prepare paperwork for night loading crew
Answer phone with proper etiquette to assist with transportation questions (loading hours, directions, etc.) transferring calls when necessary
Learn company products to assist in answering general knowledge questions to occasional customers
Assist in providing company purchase order numbers (POs) to venders for services provided for our inside fleet
$27k-36k yearly est. 10d ago
Dispatcher
Imc Companies LLC 4.3
Dispatcher job in Charlotte, NC
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
This is an entry level position and will involve training.
Essential Functions:
Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
Apply any additional charges including and notify customer service of changes.
Track/Maintain yard report, MDR, CNI, and Divisional Pool
Actively participate in driver recruiting and retention
Request rail billing
Processes ATP's and Non-Productive pay. Review preliminary payroll
Oversee drivers HOS and ELD updating
Manage roadside repair
Oversee and manage Rail/Port pins - reservations - LFD
Operating with a sense of urgency while handling challenging environments
Perform other duties as assigned.
Skills Required
Data entry skills; Good communication and organizational skills
1 to 3 years and intermodal experience preferred
Knowledge Required:
·DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
Supervision Received:
Operations Manager
Coordination of Others:
Drivers
Confidential Data:
Driver and Owner/Operator pay information; customer accounts; dispatch activities
$26k-33k yearly est. Auto-Apply 34d ago
Dispatcher- Bilingual
Elite Flooring 4.3
Dispatcher job in Charlotte, NC
Job Description: Dispatcher
Reports To: Dispatch Manager
Assignment Focus: The Dispatcher will work directly with the Manager to communicate with flooring installers and our internal staff to schedule new installations, punch work, and warranty service. The ideal candidate will have the ability to stay organized and communicate effectively in a fast-paced environment.
Primary Responsibilities:
Assist with scheduling installations and assigning installers to jobs
Follow-up with flooring installers and service techs throughout the day
Communicating with all parties involved the status of jobs on the schedule
Reviewing jobs to ensure the correct labor amount is being paid, research discrepancies
Maintains order status daily and updates the system with pertinent information
Works to maintain strong relationships with our installer base
Desired Skills and Experience:
Must be able to multitask in a fast-paced environment
Sense of urgency and follow-through to complete tasks on time
Excellent written and verbal communication skills
Strong troubleshooting and critical thinking skills
Detail and process oriented
Ability to read and interpret floorplans, selections, and specifications
Salary & Benefits
Salary will be commensurate with experience
Health insurance- 100% of employee premium paid
Dental, Vision, Supplemental insurance: Available as employee paid benefit
Paid time off (PTO)
100% Company-paid benefits: Life Insurance and AD&D coverage
Paid Holidays
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$25k-32k yearly est. 31d ago
Mobile Security Dispatcher
Securitas Security Services USA, Inc. 4.0
Dispatcher job in Charlotte, NC
**JOB SUMMARY:** Provides centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.
**ESSENTIAL FUNCTIONS**
**-** The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
**1** . Monitors the Inspection Service's national radio traffic, records events, provides information requested by radio users
2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments
3. Monitors and processes after-hours phone traffic
4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site
**MINIMUM QUALIFICATIONS AT ENTRY**
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
**Education/Experience:**
**-** Must have high school diploma or GED
- Call center experience required
**Competencies (as demonstrated through experience, training, and/or testing):**
- Ability to carry out instructions furnished in written, oral, or diagrammatic form
- Ability to be an effective team member
- Ability to maintain professional composure when dealing with unusual circumstances
- Courteous telephone manner
- Ability to use personal computer and enter data
- Ability to write routine correspondence, including logs and reports
- Good organizational skills
- Customer service and service delivery orientation
**-** Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
**Working Conditions and Physical/Mental Demands**
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
- Required ability to handle multiple tasks concurrently
- Computer usage and regular data entry
- Regular talking and hearing
- Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
- Work performed in an office environment
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
+ Retirement plan
+ Employer-provided medical and dental coverage
+ Company-paid life insurance
+ Voluntary life and disability insurance
+ Employee assistance plan
+ Securitas Saves discount program
+ Paid holidays
+ Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
$24k-30k yearly est. 4d ago
Mobile Security Dispatcher
Securitas Inc.
Dispatcher job in Charlotte, NC
JOB SUMMARY: Provides centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming. ESSENTIAL FUNCTIONS
* The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
* All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
* Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
* In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
* All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
1. Monitors the Inspection Service's national radio traffic, records events, provides information requested by radio users
2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments
3. Monitors and processes after-hours phone traffic
4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
* Must have high school diploma or GED
* Call center experience required
Competencies (as demonstrated through experience, training, and/or testing):
* Ability to carry out instructions furnished in written, oral, or diagrammatic form
* Ability to be an effective team member
* Ability to maintain professional composure when dealing with unusual circumstances
* Courteous telephone manner
* Ability to use personal computer and enter data
* Ability to write routine correspondence, including logs and reports
* Good organizational skills
* Customer service and service delivery orientation
* Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
* Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
* Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
* Required ability to handle multiple tasks concurrently
* Computer usage and regular data entry
* Regular talking and hearing
* Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
* Close vision, distance vision, and ability to adjust focus.
* Work performed in an office environment
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
$26k-33k yearly est. 5d ago
Mobile Security Dispatcher
Securitas Electronic Security 3.9
Dispatcher job in Charlotte, NC
Mobile Security Dispatcher
JOB SUMMARY: Provides centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.
ESSENTIAL FUNCTIONS
• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
1. Monitors the Inspection Service's national radio traffic, records events, provides information requested by radio users
2. Monitors intrusion detection systems using automated alarm monitoring software, initiates internal or police response based on defined criteria, accurately captures event information, confirms accuracy of data recorded in the alarm database, interacts with postal employees including postal inspectors, postal customers, and police departments
3. Monitors and processes after-hours phone traffic
4. Carries out specific tasks and duties of a similar nature and scope as required for the assigned site
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
• Must have high school diploma or GED
• Call center experience required
Competencies (as demonstrated through experience, training, and/or testing):
• Ability to carry out instructions furnished in written, oral, or diagrammatic form
• Ability to be an effective team member
• Ability to maintain professional composure when dealing with unusual circumstances
• Courteous telephone manner
• Ability to use personal computer and enter data
• Ability to write routine correspondence, including logs and reports
• Good organizational skills
• Customer service and service delivery orientation
• Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Required ability to handle multiple tasks concurrently
• Computer usage and regular data entry
• Regular talking and hearing
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Work performed in an office environment
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
$28k-34k yearly est. Auto-Apply 5d ago
Communications Operator
HCA Healthcare 4.5
Dispatcher job in Marion, NC
**Introduction** Do you have the career opportunities as a(an) Communications Operator you want with your current employer? We have an exciting opportunity for you to join Mission Hospital McDowell which is part of the nation's leading provider of healthcare services, HCA Healthcare.
**Benefits**
Mission Hospital McDowell offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (**********************************************************************
**_Note: Eligibility for benefits may vary by location._**
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Communications Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
**Job Summary and Qualifications**
Responsible for communications into and within the hospital by use of the telephone switchboard, pagers, and public address systems. Primary focus of the job is to respond quickly and courteously to all incoming calls and to route these calls to the proper extension and properly respond to and follow procedures for emergency codes.
+ High School Graduate / GED
No Travel Required
6 months experience Required Years of Experience
style="font-size:11.0pt;">Mission Hospital McDowell (***************************************************** , a member of Mission Health, an operating division of HCA Healthcare, is a community hospital serving McDowell, Burke and Rutherford counties. Located in Marion, North Carolina, Mission Hospital McDowell operates 30 beds, including 5 labor and delivery suites. Medical specialties offered include family medicine, internal medicine, pediatrics, emergency medicine, general surgery, orthopedics, urology, obstetrics and gynecology, and walk-in, non-emergency care at Mission My Care Now McDowell. Five of Mission Hospital McDowell's primary care practices have been recognized by the Centers for Medicare & Medicaid Services as Rural Health Clinics.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Communications Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$23k-27k yearly est. 11d ago
Fuel Truck Dispatcher - Charlotte, NC
Great Lakes Petroleum 4.2
Dispatcher job in Charlotte, NC
This position is responsible for overseeing Fuel Truck Drivers to meet customer needs and resolve issues while ensuring the highest level of safety.
Primary Responsibilities
Maintains an up-to-date listing of assigned drivers
Ensures access to an up-to-date route sheet for each scheduled route
Ensures that each scheduled route is appropriately covered by utilizing available relief or substitute drivers
Maintains an accurate daily attendance roster of drivers
Demonstrates a comprehensive knowledge of DOT regulations
Oversee transportation of fuel, inventory levels, daily pricing, market movement, warehousing, deliveries, reloading with minimal downtime and efficient route planning
Ensures that drivers clock their times accurately and that any write-in time is accurately reflected on the daily report
Coordinates with drivers to resolve any issues, problems, or concerns that arise during delivery
Perform a variety of clerical support duties as assigned
Benefits
We offer a full benefits package including, health, dental, vision, and more
401(k) plans with company match
Company paid life insurance and short-term disability
Eligible for monthly bonus
Paid time off
Six paid holidays
Requirements
Excellent communication and customer service skills
Must be available to take calls on weekends and evenings
Must have at least 2-3 years of experience in previous fuel dispatch
$27k-34k yearly est. 60d+ ago
Police Telecommunicator Trainee
City of Charlotte 4.6
Dispatcher job in Charlotte, NC
Date Opened: Thursday, January 15, 2026 12:00 AMClose Date: Monday, January 26, 2026 12:00 AMDepartment: Charlotte-Mecklenburg Police DepartmentSalary: $24.00 - $29.81 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARYThe Police Telecommunicator Trainees (911 Call Takers) are responsible for answering calls and inputting the information in applicable databases at the CMPD emergency response center. Calls are received from the public regarding crimes, disturbances, fires, and medical or police emergencies. Maintaining contact with the caller until appropriate responders arrive may be needed.
Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.
Major Duties and Responsibilities:
Receive & transfer incoming telephone or alarm system calls to appropriate department
Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
Performs call back on disconnected calls
Determine nature and location of issue and required services; and enters information in system as needed.
Determine response requirements & relative priorities of situations
Record details of calls / messages
Maintain access & security of highly sensitive materials
Scan status charts, maps, and computer screens to determine emergency units available for dispatch
Observe residential & commercial alarm registers
Pass and maintain applicable certifications
Read & effectively interpret small-scale maps to determine locations and/or provide directions
Perform other duties as assigned
Minimum Qualifications:
High School Graduate or equivalent
Sheriffs' Standards Telecommunicator Certification (must be completed within one year from appointment)
Must be a United States citizen
Knowledge, Skills, and Abilities:
Knowledge of customer service principles
Knowledge of techniques & methods for organizing, prioritizing, and monitoring work
Knowledge of telecommunication system operations
Knowledge of proper grammar and spelling of the English language
Knowledge of administrative & clerical procedures and systems such as stenography & transcription
Ability to verbally obtain and relay pertinent & timely information
Ability to utilize multiple computer and software applications simultaneously
Ability to audibly detect or tell differences between sounds varying in pitch & loudness
Ability to assess response needs and prioritize communication tasks
Ability to retain and recall information such as words, numbers, pictures, and procedures
ADA and Other Requirements:
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
Remaining in a stationary position, often sitting or standing for prolonged periods
Occasional movement throughout the workday daily to interact with staff and accomplish tasks
Communicating both verbally and in writing to exchange information
Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
Light to moderate lifting and carrying
Work primarily in office environment
Ability to operate office equipment, such as computer, copier, fax machine, and phone
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
Comprehend written information in work-related documents.
Ability to hear, understand, and distinguish speech.
Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone.
Other Requirements:
Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.
CONDITIONS OF EMPLOYMENT
The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email **************************.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call ************.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte's benefits.
The City of Charlotte is a drug and alcohol-free workplace.
$24-29.8 hourly Auto-Apply 2d ago
Telecommunicator
Iredell County, Nc
Dispatcher job in Statesville, NC
IMPORTANT INFORMATION BEFORE STARTING YOUR APPLICATION: YOU MUST COMPLETE THE APPLICATION IN ITS ENTIRETY AND SUBMIT THE APPLICATION BEFORE IT CAN BE SAVED IN THE SYSTEM. YOU MUST ANSWER ALL REQUIRED QUESTIONS AND COMPLETE ALL REQUIRED SECTIONS OF THIS APPLICATION TO BE CONSIDERED FOR EMPLOYMENT WITH IREDELL COUNTY
OVERVIEW & PURPOSE:
A Telecommunicator I is responsible for answering all calls for service; emergency and non-emergency phone calls received in the Iredell County Emergency Communications Center or. Dispatches emergency and non-emergency calls for personnel in the county and municipalities using two-way radios, computer aided dispatch, telephone and TTY machines. This person will react quickly with precision in response to all calls or dispatch via radio for service with professionalism, gather all pertinent information and relay information through data entry to dispatch.
ESSENTIAL FUNCTIONS:
Serves as a 911 Telecommunicator for the Iredell County Communications Center. Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, emergency, animal control, home health, or general information concerning addresses and nature of problems; re-routes calls to the proper agency. Uses CAD system to locate caller address and location. Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, warrant checks, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work. Provides information to the public in person and over the telephone concerning a variety of county services. Attends all required training to retain certifications. Performs related duties as required. Demonstrated ability to work in a secure environment. Ability to communicate effectively orally and in writing. Any other duties as assigned by chain of command. These statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees so classified.
ADDITIONAL FUNCTIONS:
Performs related work as required.
KNOWLEDGE, SKILLS, & ABILITIES:
This is a call answering and processing or a dispatch position
This individual will be responsible for responding to citizen and public safety inquiries, in addition to creating and maintaining vital records.
Work is performed in a restricted facility, sitting at a computer terminal using state-of-the-art telecommunications equipment.
This customer service-oriented person would work a 12-hour shift assignment and be available for recall during declared emergencies.
Must have excellent hearing, clear speech, effective verbal skills, and be able to type quickly and accurately.
Must have the ability to perform multiple functions simultaneously.
This individual is a team player and able to perform successfully in what can be a stressful work environment.
Emergency Communications Telecommunicators are required to attain the following Certifications: National Emergency Medical Dispatch Certification, Emergency Telecommunicator Certification, NC SBI-DCI certification, and CPR certification within six (6) months of employment.
Fingerprinting, competency testing and extensive background investigations are necessary prior to selection therefore this applicant process could require several months to complete. This applicant must also pass Criminal Background Investigation, and Drug screening, and in some instances a medical evaluation by a licensed Physician.
Employees are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the four core values of respect, honesty, loyalty and integrity.
EDUCATION/EXPERIENCE "REQUIREMENTS":
Graduation from High School and public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and experience.
If selected for this position, training may be made available at no cost to the employee, with a commitment of a minimum of two (2) years of continual service.
ADDITIONAL "REQUIREMENTS":
Possess the ability to be DCI Certified.
Possess No Felony Record.
Possess the ability to be CPR Certified
EMD and other Certifications may be required.
Management in making legal and defensible personnel decisions.
"PREFERRED" QUALIFICATIONS: NONE
$27k-40k yearly est. 8d ago
SOC TeleCommunicator
Weatherspoon Enterprises Inc.
Dispatcher job in Charlotte, NC
Job Description
Job Title: SOC Telecommunicator
We are seeking a highly effective and professional Telecommunicator to join our Security Operations Center (SOC) team. As a Telecommunicator, you will play a critical role in ensuring effective communication and coordination between our security personnel and community public safety partners. Your ability to handle high-stress situations with a calm and controlled demeanor, operate communication equipment, and accurately relay information is vital to the success of our operations.
Job Objective:
The primary objective of the Tele-communicator position is to provide efficient and effective communication support within our security operations center (SOC). You will be responsible for receiving incoming calls for assistance, operating communication equipment, and relaying instructions and information to appropriate personnel. Your attention to detail, ability to multitask, and proficiency in documentation and record-keeping will contribute to the overall success of our security operations. By maintaining a professional and positive attitude, you will ensure the highest level of service and support to our team and the individuals we serve.
Responsibilities and Duties:
Maintain effective and professional communication with a positive attitude.
Handle high-stress situations and calls in a calm and controlled manner.
Operate communication equipment, such as telephone systems and two-way radios, to receive incoming calls for assistance and dispatch appropriate personnel.
Engage in effective questioning techniques to determine the nature of callers' problems or complaints.
Relay accurate instructions and information to responding personnel using phone and radio systems.
Utilize computer systems and dispatch software programs to enter and retrieve information for efficient coordination.
Maintain accurate and legible records by writing in handwritten logs, complaint forms, patrol logs, etc.
Monitor the activities of officers in communities, on mobile patrol, and on construction sites.
Establish radio contact with officers in the field to ensure their safety.
Assist with internal and external investigations by obtaining requested video footage or photos as directed by Weatherspoon Senior Management.
Operate multi-site video systems to monitor and report various types of activities.
Document incidents or issues using report input systems for reporting to Weatherspoon Senior Management, Property Managers, Investigators, etc.
Attend company meetings, training sessions, and Zoom calls as scheduled.
Competencies and Skills:
Excellent verbal and written communication skills to effectively communicate with callers, personnel, and emergency responders.
Ability to remain calm and composed in high-stress situations and handle emergency calls with professionalism and empathy.
Proficient in operating communication equipment, including telephone systems and two-way radios, to receive and relay information accurately and efficiently.
Strong typing skills and familiarity with computer systems and dispatch software programs.
Exceptional attention to detail to maintain accurate records and documentation.
Ability to multitask and prioritize tasks in a fast-paced environment, ensuring timely and appropriate response to incidents.
Strong problem-solving and decision-making skills to assess situations, gather relevant information, and provide appropriate instructions to responding personnel.
Ability to work collaboratively as part of a team and effectively interact with individuals from diverse backgrounds.
Knowledge of security protocols and procedures, emergency response processes, and relevant laws and regulations.
Proficiency in utilizing video surveillance systems and other monitoring tools to report and document activities.
Strong organizational and time management skills to handle multiple responsibilities and meet deadlines.
Adaptable and flexible, with the ability to adjust to changing priorities and operational needs.
Qualifications and Requirements:
Must be 18 years of age or older.
Successful completion of a pre-employment drug and background screening
Registration with the NCPPS Board, meeting all necessary requirements.
Punctuality, responsibility, and dedication as a valued team member.
Proficient reading, speaking, and writing skills in the English language.
Excellent teamwork skills, with the ability to collaborate effectively with individuals from diverse backgrounds.
Pay Grade 1
$13.50-$15.50 Per Hour
Physical Demands and Work Environment:
The position may require sitting for extended periods while operating communication equipment and monitoring systems.
Occasional standing or walking may be necessary to access equipment or communicate with colleagues.
The work environment primarily consists of an office setting within the Security Operations Center, which may include exposure to various security monitoring systems and equipment.
The Telecommunicator may work in a fast-paced and high-stress environment, handling emergency calls and coordinating responses.
The position may require working on a rotating shift schedule, including evenings, weekends, and holidays, to ensure 24/7 coverage.
The role may involve exposure to confidential or sensitive information, requiring strict adherence to confidentiality protocols.
The Telecommunicator must adhere to relevant safety protocols and guidelines to ensure personal and team safety.
Weatherspoon Enterprises Inc. is an equal opportunity employer and value diversity and inclusion in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status as defined by applicable law. We comply with all applicable federal, state, and local laws regarding non-discrimination and ethical hiring practices.
We are committed to providing an inclusive and welcoming environment for all employees. If you require any accommodations during the application or interview process, please inform us, and we will strive to meet your needs.
$13.5-15.5 hourly 5d ago
Police Telecommunicator
Appalachian State University 3.9
Dispatcher job in Boone, NC
Minimum Qualifications High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Preferred Qualifications Experienced Telecommunicator with current DCI Certification.
$29k-34k yearly est. 60d+ ago
Telecommunicator
Town of Cornelius 3.7
Dispatcher job in Cornelius, NC
Under general supervision, performs specialized communications functions in the Town's police communications center and in police computer records management; performs related work as required.
(Any one position may not include all of the tasks listed, nor do the examples necessarily include all of the tasks performed.)
Receives routine and 911 emergency telephone calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
Inputs calls for service into CAD and dispatch officers to appropriate location. Provides emergency communication for the Town's Police Department. Coordinates and handles ration traffic from officers.
Provides information concerning the location of residences, businesses, roads and streets.
Operates the computer terminal and printer connected with the Division of Criminal Information, other law enforcement agencies, the National Law Enforcement Telecommunications System, DMV and the National Crime Information Center to obtain driver's history, vehicle registration data, and criminal record information.
Maintains various required communications and operations logs including tape log of communications. Changes tape on log as required.
Maintain log and enters data into computer of all police events.
Types, processes, and files assigned police records including maintaining the police computer data base.
Compiles data and prepares various police reports which are files with other agencies or is used by the Police Chief for departmental activity reports on a regular basis.
Provides administrative support for police personnel operations, as needed.
Monitor Milestone cameras.
Make daily check of senior citizens on call list.
May answer other Town telephone lines as required.
May be assigned duties in departmental budget preparation, train new telecommunicators. On occasion one or more positions may act in some capacity as communication supervisor in the absence of that person as delegated.
May be assigned to maintain the software and hardware of the personal computer system used by the Police Telecommunications Division and updates or oversees the updating of the system.
Makes repairs or calls in vendors to make repairs on the computer system if needed.
Cleans and maintains the dispatch office area.
Gives assistance to the public (walk-ins) as required.
Performs various other duties as required.
Knowledge, Skills, and Abilities
Considerable knowledge of Town streets, locations and general layout of the Town.
Good working knowledge of the operation of a two-way radio communications system and related Federal Communications Commission regulations.
Good working knowledge of police records management systems including computer assisted systems.
Skill in the operation of assigned radio communications equipment.
Ability to accurately transmit radio communications.
Ability to assess people and situations and use judgment in decision-making.
Ability to elicit information necessary for proper dispatching from persons in a distressed or confused condition.
Ability to maintain calm in stressful situations and to handle stressed and sometime difficult callers.
Ability to speak clearly, distinctly, and politely.
Ability to learn radio communications code signals.
Ability to perform responsible records and report duties.
Ability to deal tactfully and courteously with the public.
Education and Experience
Successful completion of a standard state recognized high school course. Some experience in customer service preferably with radio communications and police records management; or an equivalent combination of training and experience.
Equipment Operated
DCI computer and printer, police radio and console, telephone, multi-camera systems including license plate readers, desktop computer with multiple monitors, and other assigned communications equipment.
Special Requirements
Possession of the DCI operator's certificate and an appropriate valid driver's license.
Working Conditions and Physical Demands
Not adverse, however, work can be characterized as pressure-sensitive and stressful.
Special Note
The duties listed above are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
$31k-40k yearly est. Auto-Apply 60d+ ago
Dispatcher - ReadyMix (Boone, NC)
Chaney Enterprises 4.1
Dispatcher job in Boone, NC
ESSENTIAL RESPONSIBILITIES AND DUTIESSummary/Objective:The Dispatcher is responsible for receiving, accurately entering and processing customer orders for concrete and aggregates while ensuring quality service and the timely delivery of ordered products.
Essential Functions:Receive customer orders over the phone for shipment of concrete and sand and gravel.
Enter customer orders in computer system and ensure information is entered accurately to avoid erroneous deliveries and errors.
Review information with customer to ensure sufficient quantities and materials are ordered.
Verify delivery dates and times, delivery addresses, directions and any special instructions are accurate.
Educate customers on products and make recommendations.
Provide customers with the company website for valuable customer tools and resources.
Process COD orders which includes quoting prices and quantities according to zones.
Verify and approve all necessary information for credit card charges.
Process credit card sales through telecheck machine.
Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
Monitor daily KPI dashboards.
Troubleshoot customer complaints and provide an appropriate resolution to the problem.
Document and if necessary elevate to Manager and/or other appropriate manager (Sales, Operations, CCO, Safety) for resolution and follow-up.
Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
Assign delivery professionals to specific jobs.
Dispatch trucks to appropriate plants and delivery sites.
Forward information to plant for filling orders.
Monitor truck activity to maintain timely schedules and delivery of orders.
Develop schedules for next assignments so that trucks are dispatched based on availability.
Other duties as assigned.
Non-Essential Functions:Maintain customer relations with all customers.
Perform miscellaneous administrative functions as required.
Assist Customer Service Representatives as needed.
JOB SPECIFICATIONSWork Environment:Work time will be indoors/office.
Noise level will be moderate.
Physical Demands:Sit approximately 8 hours per day.
ADDITIONAL QUALIFICATIONSExperience:Previous experience in a logistics or dispatch environment.
Special Skills:Written communication, verbal communication, and basic mathematical skills.
Ability to use a computer including Microsoft Office, Dispatch system.
Data entry skills.
Excellent interpersonal skills.
Ability to work in a high-stress, fast-paced environment.
Able to read maps and provide written and verbal directions.
Familiar with on-line tools for maps and directions.
Excellent organizational skills.
Must be able to identify and resolve problems in a timely manner.
Certifications:N/AIndustry Related Experience or Skills:Background in concrete, sand and gravel or transportation (preferred).
Education Required: High SchoolPreferred Education: N/ABilingual in Spanish Preferred: Yes
$26k-34k yearly est. Auto-Apply 6d ago
Telecommunicator
Town of Cornelius 3.7
Dispatcher job in Cornelius, NC
Under general supervision, performs specialized communications functions in the Town's police communications center and in police computer records management; performs related work as required.
(Any one position may not include all of the tasks listed, nor do the examples necessarily include all of the tasks performed.)
Receives routine and 911 emergency telephone calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
Inputs calls for service into CAD and dispatch officers to appropriate location. Provides emergency communication for the Town's Police Department. Coordinates and handles ration traffic from officers.
Provides information concerning the location of residences, businesses, roads and streets.
Operates the computer terminal and printer connected with the Division of Criminal Information, other law enforcement agencies, the National Law Enforcement Telecommunications System, DMV and the National Crime Information Center to obtain driver's history, vehicle registration data, and criminal record information.
Maintains various required communications and operations logs including tape log of communications. Changes tape on log as required.
Maintain log and enters data into computer of all police events.
Types, processes, and files assigned police records including maintaining the police computer data base.
Compiles data and prepares various police reports which are files with other agencies or is used by the Police Chief for departmental activity reports on a regular basis.
Provides administrative support for police personnel operations, as needed.
Monitor Milestone cameras.
Make daily check of senior citizens on call list.
May answer other Town telephone lines as required.
May be assigned duties in departmental budget preparation, train new telecommunicators. On occasion one or more positions may act in some capacity as communication supervisor in the absence of that person as delegated.
May be assigned to maintain the software and hardware of the personal computer system used by the Police Telecommunications Division and updates or oversees the updating of the system.
Makes repairs or calls in vendors to make repairs on the computer system if needed.
Cleans and maintains the dispatch office area.
Gives assistance to the public (walk-ins) as required.
Performs various other duties as required.
Knowledge, Skills, and Abilities
Considerable knowledge of Town streets, locations and general layout of the Town.
Good working knowledge of the operation of a two-way radio communications system and related Federal Communications Commission regulations.
Good working knowledge of police records management systems including computer assisted systems.
Skill in the operation of assigned radio communications equipment.
Ability to accurately transmit radio communications.
Ability to assess people and situations and use judgment in decision-making.
Ability to elicit information necessary for proper dispatching from persons in a distressed or confused condition.
Ability to maintain calm in stressful situations and to handle stressed and sometime difficult callers.
Ability to speak clearly, distinctly, and politely.
Ability to learn radio communications code signals.
Ability to perform responsible records and report duties.
Ability to deal tactfully and courteously with the public.
Education and Experience
Successful completion of a standard state recognized high school course. Some experience in customer service preferably with radio communications and police records management; or an equivalent combination of training and experience.
Equipment Operated
DCI computer and printer, police radio and console, telephone, multi-camera systems including license plate readers, desktop computer with multiple monitors, and other assigned communications equipment.
Special Requirements
Possession of the DCI operator's certificate and an appropriate valid driver's license.
Working Conditions and Physical Demands
Not adverse, however, work can be characterized as pressure-sensitive and stressful.
Special Note
The duties listed above are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The average dispatcher in Hickory, NC earns between $24,000 and $41,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.
Average dispatcher salary in Hickory, NC
$31,000
What are the biggest employers of Dispatchers in Hickory, NC?
The biggest employers of Dispatchers in Hickory, NC are: