Assigns driver loads to deliver freight to customers in a timely and efficient manner. Ensures drivers meet weekly revenue targets, aligned with overall departmental revenue goals.
Duties and Responsibilities
1. Assigns drivers to convey freight as requested by customers, in compliance with DOT regulations and company guidelines.
2. Utilizes load boards, call lists and other options to solicit work for available drivers.
3. Communicates and confirms assigned dispatch for all assigned drivers.
4. Communicates with customers on orders and schedules drivers based upon customer needs and driver availability.
5. Makes adjustments with dispatch based upon changing customer needs and driver availability.
6. Communicates customer, DOT compliance, violations, and safety concerns to drivers as necessary.
7. Manages issues and handles required discipline until escalated to management team.
8. Solicits and secures outside carrier support when work volume exceeds Company capacity.
9. Works with Director of Sales to prioritize customer loads and ensures dispatch and sales are in
alignment.
10. Ensures the accuracy of orders, driver loads and other information within the McLeod transportation system.
11. Enters driver assignment data in McLeod transportation system.
12. Works with drivers to ensure they are being efficient and productive.
13. Works with maintenance team and other Dispatchers to track and ensure Owner/Operators are having quarterly tractor inspections and Company fleet follows vehicle and equipment preventative maintenance programs.
14. Optimizes revenue potential for each driver while minimizing empty miles.
15. Clearly communicates to Owner/Operators and Company drivers expected gross pay for each load.
16. Remains proficient with all transportation systems, including Geo Tab ,McLeod and LYTX.
17. Answers after-hours emergency dispatch line (on-call phone).
18. Prepare and publish daily and weekly reports for transportation KPIs as directed.
19. Communicates customer issues and works with appropriate staff to resolve in a timely manner.
20. Performs various other ancillary administrative duties to support the transportation department.
21. Performs other tasks and projects as requested.
Job Skills Requirements
· Prior team leadership experience
· Minimum of 2 years of dispatch experience in the transportation industry or related field
· Requires knowledge DOT rules and regulations
· High level of organization and time management skills
· Ability to handle multiple projects simultaneously in a stressful environment
· Excellent computer skills (good knowledge of Outlook, MS Word, Excel, Electronic Driver Software)
Must have high level of discretion and ability to handle sensitive and confidential information appropriately
· High level of attention to detail
· Ability to work independently, multi-task and prioritize workload
· Capable of working some overtime as required by workload
· Requires good geographical sense
· Excellent interpersonal communication skills; Must be approachable by both customers and associates at all levels within the organization
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Experience:
Dispatching: 1 year (Preferred)
Work Location: In person
$32k-42k yearly est. 3d ago
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Evening Dispatcher
Roto-Rooter Services Company 4.6
Dispatcher job in Lombard, IL
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited!
We have an excellent opportunity available for a EVENING DISPATCHER, located in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.
Responsibilities
Liaison between our field technicians and customers nationwide.
Distribute jobs to field technicians.
Manage the workload of field technicians throughout the Eastern portion of the country.
Interact with customers to keep them informed of the status of their assigned field technician's arrival.
Relay necessary job information to the field technician.
Resolve any customer service issues.
Requirements
Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
Able to multi task
Excellent customer service skills
Solid computer skills (Microsoft Word and Excel)
AS400 knowledge preferred
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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$19-21 hourly Auto-Apply 60d+ ago
Dispatcher
S and J Plumbing
Dispatcher job in Arlington Heights, IL
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
Have a passion for success? Drive to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of professionals!
At S and J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We're a dedicated team, driven by our values and the quality of our work. If you're ready for the next step in your career, come pursue a rewarding role with us! Apply today for competitive pay, generous benefits, and the chance to build a better life for you and your family!
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Arlington Heights. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose S and J Plumbing
Competitive pay - $20-$35/hr. plus monthly bonuses
Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, vision. Blue Cross/Blue Shield PPO
Work life balance - up to 2 weeks of PTO and holiday pay
401k Plan with a 5% match
PAID TRAINING - Nexstar training, Service Titan training, PSP training
Relaxed and fun atmosphere
Growth opportunities
Our Core Values
Integrity: we are honest, ethical, and trustworthy.
Professionalism: we prepare, present, and execute at an elite level.
Accountability: we accept full responsibility for our decisions, actions, and results.
Family: we nurture our team members and customers.
The Big Task
You will be the central hub of our field operations, ensuring our team of plumbers is efficiently scheduled and our customers receive timely, high-quality service.
Key Sub Tasks
Learn the business and learn how to prioritize the most urgent customer calls.
Strategically dispatch the right technician to the right job, leveraging a data-driven approach.
Proactively communicate with customers to manage expectations and provide appointment updates.
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and report the service calls.
Participate in training so that you grow and develop as a professional.
Update customers throughout the day on the technician's progress.
Responsibilities
Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
Proactively communicate with clients to notify them of any delays, and reschedule appointments as necessary.
Monitor the location and status of all plumbers to ensure they arrive at their designated appointments on time.
Collaborate closely with the Customer Experience Manager to continuously refine and improve dispatching strategy.
Provide ongoing support to plumbers in the field, helping them with scheduling issues.
Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
Professionally engage with clients to understand their needs and address any issues or concerns.
Prioritize urgent service requests to ensure immediate customer and company needs are met.
Complete all assigned administrative tasks in a timely and accurate fashion.
Competencies for Success
3+ years of experience in a dispatch or customer service role, preferably in a service-based industry.
Strong geographical knowledge of Arlington Heights and surrounding areas.
Exceptional attention to detail and ability to make data-driven decisions.
Ability to multitask and remain calm under pressure.
Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
Highly organized with exceptional follow-through abilities.
A team-player mindset that blends well with a fast-paced, goal-driven environment.
Highly motivated, flexible, and great attitude.
Military-experienced candidates are encouraged to apply.
If you can achieve the above and you find it fun and challenging - you have just the right amount.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct affect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing by visiting *********************
$20-35 hourly Auto-Apply 22d ago
Dispatcher and Supervisor I (2)
Pace 4.5
Dispatcher job in Elgin, IL
Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including:
Investigating accidents and passenger incidents and assisting with vehicle breakdowns.
Monitoring the performance of Bus Operators to ensure that fixed route service is provided and that Bus Operators perform in accordance with Pace standards.
Performing field supervision of Pace fixed route service, special events, and other activities; and performing security checks at transit centers and park-n-rides.
Dispatch functions include:
IBS supervision and coordination of bus routes and Bus Operators.
Maintaining work assignment board on a daily basis.
Operating and monitoring radio and IBS; responding to calls.
Coordinating detours and notifying proper authorities in emergencies, breakdowns, or upon Bus Operator's request.
Operating a bus when required.
Generating and maintaining dispatch paperwork.
Answering telephone calls and responding to inquiries.
Performing other duties as assigned or required.
The performance of these duties may be required at any time of the day and night, any day and night of the week. This is a safety sensitive position and subject to random drug and alcohol testing.
Qualifications
Age:
21+
Education:
Must have at minimum a high school diploma or equivalency.
Experience:
Must have at least 3 years' experience in transportation with a good work record, including attendance history; supervisory experience is preferred.
Certifications:
Must have or be able to obtain (within 6 months of being hired) a valid Class "B" Commercial Driver's License with air brake and passenger endorsements, and have, or obtain (within 6 months of being hired) a DOT card.
Proficiencies:
Must have knowledge of the service area, particularly routes that originate from this facility.
Must demonstrate intermediate proficiency with Microsoft Office applications including Outlook, Excel, and PowerPoint.
Must possess and demonstrate excellent interpersonal skills: good written and verbal communication skills.
Must be able to maintain professional composure when confronted with difficult situations; and make quick and accurate decisions.
Must be able to handle confidential and/or sensitive information in a professional manner.
Physical Requirements:
This role requires sitting for extended periods, typing on a computer, and attending meetings.
Working Conditions:
This position is based on an office setting, with standard office equipment, including a computer, phone, and desk space.
The business needs of Pace may require operating a bus in all weather conditions and being exposed to inclement weather.
This position is not eligible for a hybrid work schedule or remote work.
Salary:
Full Salary Range: $50,467-106,032
Midpoint: $78,250
Starting Salary Range: $64,358-78,250
Pace provides full pay ranges so candidates can consider their growth potential.
BENEFITS SUMMARY
$64.4k-78.3k yearly Auto-Apply 60d+ ago
Dispatcher
Transdevna
Dispatcher job in Grayslake, IL
We're Hiring for a Dispatcher in Grayslake! Transdev is proud to offer: + $19.0 / hour to $23.50/ hour + Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. + Paid time off & vacation. Our Dispatchers are responsible for:
+ Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
+ Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
+ Manages emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
+ Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
To qualify as a Dispatcher, you'll need:
+ High school diploma or equivalent
+ Technical degree preferred
+ 3-5 years' experience
+ Excellent verbal and interpersonal skills.
+ Problem solving and analytical abilities.
+ Excellent customer service skills
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6811
Pay Group: UD5
Cost Center: 55833
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
$19-23.5 hourly 9d ago
Night Dispatch Supervisor
Get Fresh Produce 4.2
Dispatcher job in Bartlett, IL
Job Description
Get Fresh Produce has been in business since 1982, providing fresh produce and other products to restaurants and other end users in the Chicago area. We are currently accepting applications for a Dispatch Supervisor to work at our Bartlett, IL, main location. Enjoy competitive pay, full benefits, and a stable work environment with a growing company.
The Dispatch Supervisor position will provide day-to-day oversight of the Transportation employees at the assigned location and/or region. This role will guide drivers and ensure success by reviewing driver performance, ensuring compliance, and resolving driver and equipment issues, and routing of routes.
Essential Functions:
Hands-on dispatch supervisor, including driver coaching, evaluations, and training being performed on night shift
Manage, safety, disciplinary actions, equipment use, support outbound dispatch of routes, Ability to learn routing as contingency planning to the dispatch team
Support Department of Transportation compliance, including driver fitness and random drug screen programs
Resolve service opportunities in collaboration with the sales, customer service, warehouse operations, and dispatch operations departments
Collaborate regularly with dispatch operations personnel, related to business changes, trucks, and other remote market support
Coordinate with load out planning through produce pro software routing
Participate in the hiring of drivers, including interviewing, road testing, and onboarding as needed
Collaborate and excel in working with other functional areas to create efficient and effective processes for servicing customers
Maintain organized, written employee training, and safety investigation records. In coordination with Get Fresh Produce Human Resources
Manage daily route sheets to review driver availability and overall equipment usage, weekly hours verification through payroll systems, and performance
Review routing optimization of each route, to ensure routes are in order and routes are set up for on time customer deliveries
Assign pick up and backhauls to routes, for the following business day, and review emails from our OPCO's
Review OPCO's of remote markets to ensure the markets are routed for on time delivery
Other Essential Functions:
Maintain regular and satisfactory full-time attendance
Perform work outside of normal business hours as required
Perform special projects as assigned by the Director of Outbound Logistics - Get Fresh Produce, LLC
Competencies:
Excellent verbal and written communication skills
Ability to prioritize, multi-task, and set goals with accuracy and diligence
Self-managed, motivated, and resilient with the ability to work through demanding situations
Proven leadership skills with focus on turnover reduction and team motivation
Organized and attention-to-detail approach
Highly resourceful
Innovative and creative thinking
Complex problem-solving
Strong relationships and interpersonal skills
Education & Experience:
High school diploma or GED required; associate's or bachelor's degree in logistics, supply chain, management, business, or a related field preferred
At least 4+ years of transportation and supervisory experience. Prior distribution or food industry experience a plus
Proficient PC skills in CRM and Enterprise Resource Planning (ERP) systems- Produce Pro, Microsoft Office (particularly Excel), and common E Mail systems
Knowledge of driver safety and DOT compliance requirements is a plus
Speak and write English satisfactorily
Compensation:
Salary range: $75,000- $80,000 (based on experience)
Schedule:
8:00pm - 5:00am (Sunday - Friday with 1day off during the week and Saturdays off)
Ability to work Holidays
Ability to work a 6th day as needed based on business needs on occasions
Bartlett, IL location, this is an in-person position
Physical Demands:
Stand or sit for long periods of time
Benefits:
Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
Paid Time Off
Holidays
401(k) with Company Match
Weekly Paid
Career Advancement Opportunities
All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
$75k-80k yearly 7d ago
Warehouse Dispatcher
Surestaff
Dispatcher job in Elk Grove Village, IL
SURESTAFF is immediately hiring Warehouse Dispatchers for a large, well-known client in Elk Grove Village, IL. As a Warehouse Dispatcher for SURESTAFF, you will work in a fast-paced distribution environment and be involved in all aspects of warehouse operations including:
Shipping & Receiving (Picker / Packer)
Quality Assurance
Inventory Control (RF Scanners)
SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation of $23/HR as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include:
2nd Shift: 3pm - 1am (Sunday - Wednesday) (Wednesday - Saturday) Responsibilities of the Warehouse Dispatcher:
Pick, pull, and prepare orders while maintaining an organized shipping and receiving area.
Process inbound and outbound shipments.
Load and unload pallets. Scan items into inventory control system using RF Scanner.
Safely & efficiently use warehouse equipment including pallet jack, hydraulic jack, RF Scanner, computers, and handheld printers.
Perform cleaning and maintenance duties and report any unsafe work area conditions.
Required Qualifications of the Warehouse Dispatcher:
Previous Trucking/Warehouse Dispatch experience
High attention to detail and safety/compliance.
Demonstrate good communication skills, problem-solving skills, and sound judgement.
Ability to work overtime as needed.
About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let's get started today!
$23 hourly 29d ago
Patient Transport Dispatcher-Casual Days
Northwestern Memorial Healthcare 4.3
Dispatcher job in Lake Forest, IL
Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
Hours: This position is PRN, hours are 'as needed'
The Patient Transport Dispatcher reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Monitors and assigns patient transport according to request through the use of Epic.
Sets priorities of patients transported according to predetermined departmental policy.
Informs ancillary area/nursing units of any delay in service.
Verifies information on request for accuracy prior to distribution to patient transporter.
Schedules breaks and lunch for patient transporters according to patient volumes.
Immediately reports to Manager any problems with patient transporters or undue delays in transporting patients.
Upon request, coordinates area function in absence of Resource Coordinator.
Other duties as assigned.
Qualifications
Required:
High School diploma or acceptable equivalent.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
$32k-41k yearly est. 6d ago
Dispatcher
Xperts Group Open Positions
Dispatcher job in Mount Prospect, IL
Job DescriptionDescription:
Cartage Xperts is a trusted logistics partner in the temperature-controlled pharmaceutical freight industry. We specialize in secure, compliant, and time-sensitive transportation between Chicago O'Hare (ORD), Rockford (RFD), freight forwarders, and pharmaceutical warehouses throughout the Midwest region.
We are growing and seeking an experienced Dispatcher with gateway experience-someone with a deep understanding of O'Hare's cargo layout and a proactive, problem-solving mindset.
Position Overview:
This position functions as a dispatcher, overseeing the efficient, compliant, and timely movement of pharmaceutical cargo in and out of ORD and RFD. You'll serve as the operational link between our drivers, customer service team, airport cargo terminals, freight forwarders, and warehouse personnel.
This role is ideal for someone who understands both the hands-on execution and the strategic planning that goes into moving sensitive, high value cargo through airport gateways.
Key Responsibilities:
Manage day-to-day gateway operations at O'Hare, including oversight of all inbound/outbound shipments, driver assignments, and freight availability at cargo terminals.
Serve as the main point of contact for drivers and our customer service team. Knowledge of ground handlers a benefit, including WFS, Swissport, Alliance Ground, Menzies, and airline stations, a plus.
Coordinate pickup windows, freight availability, and special handling requirements (e.g., cold chain, hazmat, or high-value shipments).
Direct and monitor dispatching of drivers to and from airports and warehouse locations, ensuring alignment with ETAs, load integrity, and customer-specific SOPs.
Supervise cold chain compliance during pickup, in transit, and at delivery - including monitoring reefer units, temperature logs, and chain of custody documentation.
Work closely with the customer service department to ensure up-to-date shipment information, proactive communication with clients, and resolution of service issues.
Identify and mitigate delays or issues at cargo terminals, and escalate operational challenges proactively.
Maintain detailed operational records, delivery documentation, shipment logs, and ensure all data is accurate and audit-ready.
Collaborate with leadership to improve routing efficiency, minimize wait times at O'Hare, and streamline internal SOPs.
Requirements:
3+ years experience in dispatch, airport gateway coordination, or operations within freight forwarding, air cargo, or trucking.
In-depth understanding of ORD and RFD cargo layout, freight stations, and ground handler processes.
Experience with temperature-sensitive pharmaceutical freight is highly preferred.
Strong knowledge of cold chain requirements, including chain of custody, temperature control monitoring, and regulatory compliance (GDP/GMP).
Ability to coordinate across multiple stakeholders, including drivers, handlers, freight forwarders, and internal teams.
Proficient in dispatch software, GPS tracking systems, and Microsoft Office (Excel, Outlook, etc.).
Excellent communication, organizational, and time-management skills.
Bilingual (English/Spanish) is a plus.
$32k-42k yearly est. 2d ago
On Demand Courier Dispatcher- Full Time
ERC Delivery Service
Dispatcher job in Elmhurst, IL
Job DescriptionBenefits:
401(k)
Dental insurance
Health insurance
Paid time off
Dispatcher needed for a very busy Courier and Trucking Company. Must be available to work weekday evenings 2pm-10pm and Saturdays on a rotating basis.
Responsibilities
Address problems and requests by providing solutions
Receive and dispatch orders for deliveries
Use radio, phone or computer to dispatch drivers to appropriate locations and communicate with our clients
Monitor the route and status of drivers
Provide drivers with information about orders, traffic, obstacles and requirements
Enter orders and notes in the system
Provide excellent customer service at all times
Assist with quoting jobs
Qualifications
Knowledge and experience with shipping and receiving processes and procedures.
Proficient in the Geography of the Greater Chicagoland Area
Minimum 2 years of proven experience as dispatcher or relevant position
Experience in data entry
Proficient in English (oral and written) and the geographical area
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking
High school diploma
$32k-42k yearly est. 11d ago
Dispatcher
Copart 4.8
Dispatcher job in Milwaukee, WI
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.
* Outbound calls to pick-up locations.
* Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
* Ensure sub-haulers meet company requirements prior to dispatching.
* Outbound calls to sellers.
* Solicit business.
* Utilize cost effective vendors to meet company budget objectives.
* Educate sub-haulers on company policies and procedures.
* Maintain and archive documents.
* Answer phone calls.
* Collect payments on member deliveries.
* Comply with Safety and enforce regulations.
* Print checks.
* Monitor incoming documents on the fax machine.
* Print reports as needed.
* Manage vendor relationships.
* Performs other duties as assigned.
Required Skills & Experience:
* Two years dispatch experience.
* One year customer service skills experience.
* High School Diploma or GED preferred.
* Excellent customer service skills and attitude.
* Excellent Communication Skills --verbal and written.
* Excellent organizational skills.
* Excellent time management skills.
* Typing speed 45 words per minute.
* Basic Ten key proficiency.
* Basic Math skills.
* Computer proficiency (MS Suite experience).
* Ability to operate office equipment.
* Multi- tasking.
* Ability to work in fast paced/diverse environment.
* Strong attention to detail.
* Know geographical area as well as ability to read maps.
* Work with minimal supervision.
* Occasional Overtime as needed.
* Bilingual Skill a plus.
Pay $21.05 - $23.71 per hour
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
$21.1-23.7 hourly Auto-Apply 19d ago
Dispatcher
Gategroup
Dispatcher job in Schiller Park, IL
We're looking for motivated, engaged people to help make everyone's journeys better.
_ Position is responsible for serving as the primary administrative support for our major client's operations.
*
Target pay rate: $23/hour
Benefits
· Paid time off
· 401k, with company match
· Company sponsored life insurance
· Medical, dental, vision plans
· Voluntary short-term/long-term disability insurance
· Voluntary life, accident, and hospital plans
· Employee Assistance Program
· Employee Discounts
· Free hot healthy meals for unit operations roles
Main Duties and Responsibilities:
· Analyze data from custom computer screens and prepare driver run sheets for each flight
· Assign Drivers to gates and flights
· Serve as the quality assurance specialist, ensuring that contents of coolers and or meals meet customer specifications
· Monitor driver's kitchen departure time
· Track all flight, gate, meal order and other changes in flights
· Serve as back up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
· Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
· Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues
· This position will rotate periodically between scheduled shift, and vacation relief shift
Qualifications
Education:
· H.S. diploma required
· Associate's degree preferred
Work Experience:
· 2+ years of general work experience in an office or warehouse facility.
· 1 year of experience directing the work of others
· 1-2 years of shipping/receiving experience preferred
Technical Skills: (Certification, Licenses and Registration)
· Able to drive on the ramp (must be 21+ driver's license)
· Able to multi-task in a hectic environment
· Detail oriented
· Able to keep calm in high pressure environment
· Able to work with a minimum of supervision/off-site environment
· Able to make independent decisions
· Able to compile data from multiple sources with a high degree of accuracy
· Able to communicate status changes to all parties in a timely manner
· Driven to document and improve processes
· Must have valid driver's license
Language / Communication Skills:
· Able to develop rapport with major client
Job Dimensions:
Geographic Responsibility: Unit
Type of Employment: Full-time
Travel %: none
Exemption Classification: non-exempt
Work Environment / Requirements of the Job:
· Must be able to function in a warehouse environment
· May be required to rotate between day and night shift
gategroup Competencies Required to be Successful in the Job:
· Thinking - Information Search and analysis & problem resolution skills
· Engaging - Understanding others, Team Leadership and Developing People
· Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
· Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
· We treat each other with respect and we act with integrity
· We communicate and keep each other informed
· We put our heads together to problem solve and deliver excellence as a team
· We have passion for our work and we pay attention to the little details
· We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
· We do what we say we will do, when we say we are going to do it
· We care about our coworkers, always taking an opportunity to make someone's day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: ***************************************************************
We anticipate that this job will close on:
01/03/2026
For California Residents, please clic
k here to
view our California privacy notice.
If you want to be part of a team that helps make travel and culinary memories, join us!
$23 hourly Auto-Apply 12d ago
Communications Center Ambulance Dispatcher
Medical Express Ambulance Service
Dispatcher job in Skokie, IL
Ambulance Communications Center - Dispatcher
The Ambulance Dispatcher is responsible for proper deployment of resources and System Status Management. A preferred candidate will have EMS and Communications Center experience. The candidate must also have excellent communication and data entry skills.
ESSENTIAL FUNCTIONS:
Appropriate deployment of emergency and non-emergency resources.
Interact with field personnel professionally over the phone and radio.
Receive requests for ambulance transportation.
HIPAA Compliance.
Ability to make decisions consistent with policy and guidelines.
Ability to think logically and quickly during an emergency.
MEDEX OFFERS:
Competitive wages and benefits including;
Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
Pet Insurance
Disability Insurance through AFLAC
Paid Time Off
Tuition Reimbursement Available
401K with match
Uniform Allowance
Flexible Scheduling
Educational Opportunities & Sponsored Con-Ed
Membership to NAEMT
Supportive & Respectful Environment
QUALIFICATIONS:
Experience in communications and customer service.
Good judgment and remain calm in high-stress situations.
Detail-oriented and able to perform clerical functions.
Must be able to read, write and comprehend the English language.
Communicate effectively, via telephone and radio to obtain and provide relevant information.
LOCATIONS:
This position is located in Skokie, IL
EDUCATION, LICENSURE & CERTIFICATIONS:
High School graduate or General Equivalency Diploma (GED).
OTHER REQUIREMENTS:
Licensed EMT, EMD, or experienced EMS Dispatch (preferred).
$40k-55k yearly est. 10d ago
Dispatcher / Driver Supervisor
Zoom Elite Transportation LLC
Dispatcher job in Lake Zurich, IL
Job DescriptionBenefits:
401(k)
Bonus based on performance
Flexible schedule
Paid time off
Training & development
Driver Supervisor At Zoom Elite Transportation, the Driver Supervisor plays a critical role in ensuring the efficiency, safety, and professionalism of our transportation services. This position is responsible for overseeing the performance of our drivers, maintaining operational excellence, and ensuring compliance with company policies and regulations.
Key Responsibilities:
Driver Management: Supervise and support drivers, ensuring they adhere to schedules, safety protocols, and customer service standards.
Training and Development: Conduct training sessions to improve driver performance, safety awareness, and operational knowledge.
Route Coordination: Oversee route planning and scheduling to optimize efficiency and meet customer expectations.
Safety Compliance: Monitor vehicle maintenance, driver logs, and safety checks to ensure compliance with local, state, and federal regulations.
Problem Resolution: Address and resolve any operational or customer service issues involving drivers or transportation services.
Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to drivers.
The Driver Supervisor at Zoom Elite Transportation is an integral part of our team, dedicated to upholding our standards of safety, reliability, and excellence in every journey. This role ensures that our operations run smoothly and that our customers receive the exceptional service they deserve
Qualifications
Valid CDL driver's license with a clean driving record- With SBE and P endorsements
Experience in commercial driving and shuttle operations
Mechanical knowledge related to vehicle maintenance
Familiarity with various types of commercial vehicles, including buses
Ability to operate manual transmission vehicles
Previous experience as a delivery driver or in paratransit services
Strong organizational and communication skills for effective supervision
Job Type: Full-time
Pay: range $25.00 per hour- $28.00 per hour
Expected hours: No less than 40 per week
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
$25-28 hourly 16d ago
Police Dispatcher
Triton College, Il 4.1
Dispatcher job in River Grove, IL
Essential Function: Receives incoming telephone calls, persons who walk-in and police radio communication. Screens, directs and dispatches and documents communications. Qualifications Education: High school diploma or equivalent Skills: Ability to use computer efficiently; clear speaking voice and ability to interact with people; ability to prioritize and multi-task in a fast-paced environment; ability to write and type at a professional level in regards to English grammar and spelling; remain calm in high-stressed situations; communicate effectively with the general public, co-workers, and emergency service agencies both verbally and in writing; ability to work in a team environment and be able to maintain confidentiality
Responsibilities
1.Answer incoming emergency and routine assistance calls for the Police Department.
2.Independently assess need and urgency of requests and situations and dispatch emergency response personnel including law enforcement personnel and mutual aide personnel to incident/accident scenes.
3. Receive and accurately relay/transcribe information, messages and requests for the Communications Center.
4. Enter data and information into Triton College Police Department and State computer databases.
5. Operate radio and telecommunication systems including UHF & VHF mobile and portable radios, fax machines, and telephones.
6. Maintain knowledge of current communication policies and procedures and state, national and local dispatch standards.
7. Participate in on-going training.
8. Answer telephone requests for information, performs emergency warning notifications, perform clerical and general office functions, and provide court testimony as required.
9. Monitor burglar and fire alarms, and notify appropriate person/agency as required, operates LEADS system: Enters stolen vehicles/items, missing persons and other information, maintains logs, record and file as required.
10. Operate closed circuit television systems and numerous interior and exterior controllable cameras throughout campus.
11. Other duties as assigned.
$27k-31k yearly est. 60d+ ago
Service Dispatcher
Wolter, Inc.
Dispatcher job in Brookfield, WI
: Maintain organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.
$32k-41k yearly est. Auto-Apply 8d ago
Lead Scheduler / Energy Services Dispatcher (Part-time)
Smartwork Energy Partners
Dispatcher job in Lombard, IL
SmartWork Energy and our independent brokers are innovating the way businesses use and conserve energy. Not just an energy sales company, we are a TECHNOLOGY company with an Inspired Vision: to empower businesses of all sizes and consumers with efficient connectivity and supply solutions, educating them on information they will need to reduce monthly costs and minimize their carbon footprint.
If you are highly organized, great with customer service, have professional phone and in-person communication skills - we may have a position for you to earn part-time income on an opportunity that is start-up in spirit and can only get better. Join us and the fast-growing Internet of Things (IoT) marketplace- a billion-dollar business opportunity that will immediately impact your earnings potential and our planet in positive ways!
Job Description
Review leads from various on-line marketing apps/sources for specific Smartwork jobs and tasks. Reach out professionally and politely in negotiating work to be completed, costs and scheduling logistics with firm organization around calendar management in GSuite / Gmail environment. Send written confirmation for each set appointment and post-job surveys.
Identify needs and generate new consulting meetings for our sales team whenever opportunities arise for Energy surveys for office building locations.
Qualifications
High School or GED equivalent, and 1 or more years customer-facing work experience required. A polished blend of Marketing and sales, with dispatch or scheduling logistical background a plus. Familiar as user for services apps like Thumbtack, AngiesList, HomeAdvisor, Takl, or similar. Able to manage Google/gmail calendar from multiple identies on laptop or smartphone. No phone provided, need to be proficient on managing activity through mobile apps and field or make calls on your own phone.
Additional Information
The right Lead Scheduler earns these Benefits:
Training- Ongoing education and 2-week "in-job" Training with regular follow-up educational opportunities. Free webinars and independent professional development.
Materials - Presentation Materials and selling collateral are provided in hard copy and digitally.
Pay - The SmartWork Energy Lead Scheduler position pays for performance - with compounding residual monthly commissions and offers unlimited earning potential. Top performers earn promotions rapidly.
Medical - As this role is defined as part-time, our Smart Work energy Alliance affiliates are not offering health, dental, vision or life insurance benefits in 2018.
SmartWork Energy Partners is an Equal-Opportunity employer
$32k-41k yearly est. 2h ago
Service Dispatcher (Customer Service)
Raynor Door Company
Dispatcher job in Winnetka, IL
Job DescriptionDescription:
Raynor Garage Door Company is a third-generation, family-owned business proudly serving the Northfield, IL area since 1948. We specialize in the installation and service of garage doors, openers, gate operators, and access control systems for residential and commercial clients.
We are currently seeking a high-energy, detail-oriented team player to join our office staff as a Service Advisor/Dispatch coordinator. In this role, you'll be the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process.
Key Responsibilities
Provide excellent customer service by phone and email
Accurately understand customer needs and offer appropriate solutions
Schedule service appointments and coordinate technician assignments based on skill set and availability
Dispatch technicians to job sites and monitor work progress
Communicate job status updates to customers in a timely and professional manner
Maintain and update customer records and service history
Review active jobs to ensure quality, timeliness, and customer satisfaction
Explain warranty policies and service coverage to customers
Recommend additional services or current promotions when applicable
Keep your work area organized and maintain a professional appearance
Requirements:
Job Requirements:
Strong customer service skills (phone and/or in-person experience)
Excellent communication and multitasking abilities
High school diploma or GED
Proficient with Microsoft Word, Excel, and Outlook
Strong attention to detail and organizational skills
Ability to work in a structured environment and collaborate with a diverse team
Must be results-oriented and able to manage multiple tasks efficiently
Valid driver's license
Must pass a pre-employment drug screening
Preferred:
Prior experience in a service or dispatching role
Experience with Microsoft Dynamics (Great Plains) or ACT! CRM
Benefits available to Customer Service Adviser include:
401(k) Plan
Paid Time Off Program
Company Closes in Observance of Major Holidays
Available Medical & Dental Insurance
Company-Supplied Work Clothes
$32k-41k yearly est. 15d ago
Service Dispatcher
Wolter, Inc.
Dispatcher job in Brookfield, WI
Maintain organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job.
General Purpose: To maintain optimum response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance.
Role qualifications:
Must partner with service staff to ensure workflow runs smoothly.
Must be detail oriented to ensure thorough administration of functions.
Must maintain excellent customer service attitude.
Position responsibilities:
Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
Respond to phone calls from customers and roadmen.
Stay in contact with customers and inform them of any changes in the schedule.
If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
Issue repair orders for new jobs or units that are scheduled for maintenance.
Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
Assist field technicians as needed with any questions or concerns you can help with (not technical info).
Assist SM Coordinator in the scheduling of SM's and ensure schedules are kept.
Perform projects as requested.
Essential skills and experience:
Ability to organize and manage multiple priorities
Excellent telephone and customer service techniques.
Strong computer proficiency
Commitment to company vision and mission
Nonessential skills and experience:
Familiarity with other areas of our business
Awareness of lean business principles - Lean Associate certified
Reporting to this position: No direct reports
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Physical demands:
Employee is required to frequently sit, talk, and listen, and to use hands to finger, handle, or feel objects, tools, or controls, including computer and other office equipment. Employee is required to occasionally stand and walk. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment:
The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.
$32k-41k yearly est. Auto-Apply 6d ago
Communications Center Call Taker
Medical Express Ambulance Service
Dispatcher job in Skokie, IL
Ambulance Communications Center - Call Taker
The Call Taker is responsible for handling all incoming calls to our EMS Communications Center. A desirable candidate will have knowledge of Medical Terminology and Customer Service experience. Candidate must have excellent communication and data entry skills.
ESSENTIAL FUNCTIONS:
Receive emergency and non-emergency requests for ambulance and medicar (wheelchair van) transportation.
Properly screen telephone calls and electronic communications.
Data entry.
HIPAA Compliance.
Ability to make decisions consistent with policy and guidelines.
Ability to think logically and quickly during an emergency.
MEDEX OFFERS:
Competitive wages and benefits including;
Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
Pet Insurance
Disability Insurance through AFLAC
Paid Time Off
Tuition Reimbursement Available
401K with match
Uniform Allowance
Flexible Scheduling
Educational Opportunities & Sponsored Con-Ed
Membership to NAEMT
Supportive & Respectful Environment
QUALIFICATIONS:
Experience in communications and customer service.
Good judgment and remain calm in high-stress situations.
Detail-oriented and able to perform clerical functions.
Must be able to read, write and comprehend the English language.
Must be able to communicate effectively, via telephone and radio to obtain and provide relevant information.
LOCATIONS:
This position is located in Skokie, IL
EDUCATION, LICENSURE & CERTIFICATIONS:
High School graduate or General Equivalency Diploma (GED).
OTHER REQUIREMENTS:
Licensed EMT, EMD, or experienced EMS Dispatch (preferred).
The average dispatcher in Kenosha, WI earns between $28,000 and $47,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.