Dispatcher jobs in Minot, ND

Watch a short video on being a PSAP Emergency Communications Dispatcher I. Are you looking for a career that serves the community? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Do you have customer service or call center experience? Apply now for this opportunity to expand your career and be the voice of the Vermont State Police! Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected. $5,000 Hiring Bonus for New Hires! When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows: $1,000 will be awarded upon successful completion of the first pay period. $1,500 will be awarded upon successful completion of the training program. $2,500 will be awarded upon successful completion of one year of service. Job Summary An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. Training A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months. Knowledge, Skills, and Abilities Ability to quickly and accurately transcribe radio and telephone messages. Ability to remember details. Ability to operate various software and computers. Ability to operate 2-way radio and other communication systems. Visit this site for the full list. Who May Apply This position, PSAP Emergency Communications Dispatcher I (Job Opening #52159), is open to all State employees and external applicants. If you would like more information about this position, please contact Michelle Hunt at ***************************. Please note that multiple positions in the same work location may be filled from this job posting. Resumes will not be accepted via e-mail. You must apply online to be considered. PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s). Environmental Factors Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. the needs of the department, mandatory overtime may be necessary. The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment's notice and the incumbent needs to be able to react calmly. The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week, including holidays; frequent changes in multi-jurisdictional policies and procedures, and changes in equipment. Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment. Minimum Qualifications One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator. OR Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public. Preferred Qualifications High school diploma or equivalent. Vermont E911 Call Taker Certification. Experience running license, registration, and criminal history queries. Experience entering NCIC information. Experience as a First Responder. Special Requirements Performance requirement: Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills. Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job. All candidates must pass a security clearance conducted by the Department of Public Safety. Additional Benefits for PSAP ECDs In addition to the generous state employment package, PSAP employees receive the following compensation opportunities: Built-in overtime Promotion eligibility after 2 years, which would also include a differential for training new hires Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 11 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website. Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

This position will assist to ensure adequate, safe, and reliable service to the Cooperative's members. The incumbent will take incoming customer calls and dispatch service orders during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across 13 states. **ESSENTIAL DUTIES** + Answer telephone calls for BEPC and member systems primarily during non-business hours in an incoming call center environment. Accurately, courteously, and quickly handle calls on designated lines, updating records accurately and timely and communicating clearly with line crews, office personnel, and member services staff. + Coordinate notification of emergency response to situations, which may include power outages, fires, property damage, criminal incidents, emergency medical incidents, etc. + Provide customer service support to all customers of SRS, both Cooperative and member systems wide. This includes dispatching work crews and service personnel for member cooperatives involving the use of radio or telephone to transmit information and reports on work progress. + Dispatch outage events to assist line personnel & monitor outage events. + Monitor & upload information into Dispatch application. + Analyzes internal processes as appropriate and recommends procedural changes to improve operations. + Assist with special projects as assigned. + Support and stay informed with guidelines, policies, and procedures of all member Cooperatives to answer member inquiries. + Perform other duties as assigned. **MINIMUM QUALIFICATIONS** + Associate's degree in a business-related field; or + High school diploma or equivalent (GED or HSED) and 2 years of office and/or customer service experience. + The incumbent must be able to work 12-hour shifts, days, nights, weekends, and holidays on a rotating basis and on an on-call basis. + Overtime may be required. + Must possess or be capable of obtaining a Cardiopulmonary Resuscitation (CPR) certification. **PHYSICAL AND ENVIRONMENTAL DEMANDS** This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of a keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. This position requires the ability to communicate and must be able to clearly exchange accurate information. The incumbent must be able to hear alarms and have good color vision to observe color weather radar and color indicators on security systems. **KEY SKILLS** + Ability to develop plans, procedures and goals, and present information to others. + Ability to quickly make decisions, follow procedures, relay vital information, and coordinate resources. + Ability to perform extensive work in stressful situations with very little outside contact at a control console. + Ability to multi-task, meet deadlines and perform duties with a high degree of accuracy and attention to detail. + Ability to handle sensitive and confidential information with discretion and professionalism. + Strong customer service, verbal and written communication, and interpersonal skills. + Ability to work with personal computers in a Windows environment and with Microsoft Word and Outlook. **Starting Wage** : $22 per hour or higher, based on experience. Basin Electric wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, or who needs other assistance or accommodations, please contact us at ************. Please indicate the specifics of the assistance needed or provide your contact information, and a Basin Electric Human Resources representative will contact you. Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.

This is a seasonal position, you can use your winters off to travel, hunt, fish or for other activities you enjoy while your benefits continue year-round. This position is responsible to safely assign appropriate equipment and personnel for completion of duties or deliveries to assure on time and efficient use of resources by dispatching trucks and personnel in a timely manner to ensure the targeted service level and cost. In addition to dispatching, responsible for weighing trucks and assist with customer needs and pit functions. Will need to display a professional and courteous attitude with customers and team members. Minimum Qualifications: As a successful Dispatcher you will have: * General computer skills; including Outlook, Work, and Excel. * General education, grammar and arithmetic, GED or high school diploma or equivalent. * Ability to work flexible shifts, including overtime and some Saturdays. * Ability to hold and maintain a license in accordance with all state regulations is preferred. * One year of telephone service or order taking in a business environment; Dispatch experience preferred. Additional Information: Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. Subject to pre-employment drug testing and background checks. All applications are completed online. If you're having issues completing the application, you can stop at our office for assistance.

The Truck Dispatcher is responsible for overseeing the scheduling and dispatching of our fleet of trucks. In this position, you will work closely with drivers, customers and other team member to ensure timely delivery of products. You will also be expected to maintain accurate records, monitor driver performance and resolve any issues that may arise during the transportation process. A commercial driver's license with medical card is recommended. Must have and maintain a clean driving record and pass a drug and alcohol test. Responsibilities: Coordinate and schedule the delivery of products and materials to customers. Monitor and track shipments to ensure timely delivery. Communicate with drivers to ensure they have necessary information and resources to complete their deliveries. Plan and optimize routes to maximize efficiency and minimize costs. Resolve any issues or delays that may arise during transport. Maintain accurate records of shipments and deliveries. Ensure all billing is correct and current (turned in a timely manner). Provide excellent customer service by addressing any concerns or questions related to shipments. Ensure compliance with all safety regulations and company policies. Manage and oversee a team of drivers and logistics personal. Continuously evaluate and improve logistics processes to increase efficiency and productivity. Skills and qualifications: High school diploma or general education degree (GED) preferred. Commercial Driver's License recommended. Ability to make deliveries in a team environment. Must pass drug and alcohol test. Minimum of 2 years' experience in dispatching. Excellent communication and organization skills. Knowledge of federal and state trucking rules and regulations. Strong problem solving and math skills. Ability to work collectively in a team environment with other co-workers and managers as well as on own. Willingness to do other work as needed, including heavy labor. Willingness to work outside in all weather extremes. Willingness and ability to work a flexible schedule including swing shift, graveyard shift, over time and weekends/holidays as required. Ability to work in a fast-paced environment. Must have strong attention to detail. Ability to handle stressful situations and quick decisions. Proficient in computer software such as Microsoft office and transportation management systems. Knowledge of geography and routes/reading maps. Physical Requirements Ability to lift objects of various dimensions up to 75 lbs. Ability to repeatedly climb stairs and ladders. Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects. Ability to tolerate working outdoors in all environmental temperatures and weather conditions. Ability to repeatedly reach, squat and tolerate prolonged sitting. Ability to frequently walk on uneven surfaces. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We seek a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be primarily an excellent communicator and remain calm and composed, especially in emergencies. You must be able to multi-task as well as take the appropriate action. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. This job is in-person and needs to be done in our office. Job Type: Full-time Salary: $14.00 - $23.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Experience: Dispatching: 2 years (Required) Work Location: In person Responsibilities Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Skills Proven experience as dispatcher or relevant position Tech-savvy with knowledge of relevant methods (CAD) Fast typing with experience in data entry Knowledge of procedures and guideline for emergency situations Proficient in English (oral and written) Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgement and critical thinking High school diploma Must be able to pass a background check Must be albe to pass a drug test #hc114273

Transit Dispatch Part-Time | Thursday-Saturday Cities Area Transit is seeking a reliable, customer-focused professional to coordinate our mobility-impaired transit services. This part-time, front-line position is responsible for dispatching system vehicles, working with drivers, and coordinating curb-to-curb transportation for our mobility-impaired riders. You'll serve as the critical communication link between drivers and the agency while managing real-time scheduling and resolving customer concerns. Schedule: Thursday through Saturday 3PM- 10:15PM (perfect for those seeking weekend work with weekdays free!) This essential position ensures our community's mobility-impaired residents have dependable access to transportation. If you're organized, calm under pressure, and committed to excellent customer service, we want to hear from you. Essential Functions: 1. Duties may include using two-way radio, telephone and/or computer to transmit assignments and compile daily operating statistics. Provides direction to and maintains two-way communications with all operators, monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, and minimize service disruptions as a result of vehicle/operator availability, and/or emergency situations. 2. Projects a positive image to the public and provides exceptional customer service skills, which exhibit patience and consideration. Represent the agency to client base and the general public on an ongoing basis. Follow all City of Grand Forks policies and procedures. 3. Strong computer skills, use of and ability to train on Dispatching software and/or present dispatch system. 4. Assign work, vehicles, and on-board equipment to operators and maintain check-out logs. Work with supervisor when additional personnel are needed in the event of absences or increased service volumes, or to minimize service disruptions as a result of vehicle malfunctions, operator problems and/or emergency situations. 5. Monitor drivers performance, ADA regulation compliance, vehicle status, and assist with passenger problems. 6. Prepare transit reports as required. 7. Perform duties and responsibilities as assigned. QUALIFICATIONS: Knowledge: Basic communications equipment, procedures and techniques; Pertinent Federal, State and local laws, codes and regulations; Operations, services and activities of a municipal dispatch center; Use and operate the full array of Public Transit equipment independently; Modern and complex principles and practices of radio communications and dispatch; Interpret and explain City policies and procedures; Analyze situations quickly and objectively and determine proper course of action. Strong knowledge of Grand Forks urban area, and the region. Skills: Communicate clearly and concisely, both orally and in writing; Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public; Maintain physical condition appropriate to the performance of assigned duties and responsibilities; Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities; Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties. Duties include utilizing established policies and practices in strategy development and problem solving. Detail oriented, accurate and organized. Data entry computer skills. Abilities: Learn modern and complex principles and practices of radio communications and dispatch; Learn the operations, services and activities of a urban transit system and dispatch center; Ability to perform multiple tasks under stressful situations; Ability to work independently and with a variety of individuals. Self-motivated and strong customer skills. Excellent safety and service record. Ability to read, write and speak English clearly. Ability to communicate effectively, both written and orally, with a variety of individuals including co-workers, supervisors, and client base. Experience and Training Guidelines: Experience: One or two years passenger transportation experience, training and/or supervision experience Training: High School diploma or GED equivalent. License or Certificates: Possession of, or ability to obtain, an appropriate, valid drivers license