Dispatcher jobs in South Hadley, MA

Shift: Rotation Exempt/Non-Exempt: Non Exempt Business Unit: UMass Chan Medical School Department: School - Public Safety - W842500 Job Type: Full-Time -W28-SHARE Num. Openings: 1 Post Date: Nov. 25, 2025 Work Location: 100% Onsite Salary Minimum: USD $47,507.20/Yr. Salary Maximum: USD $64,885.60/Yr. SUMMARY OF POSITION: Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the departments criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. #LI-AC1 Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Keene State College's Department of Campus Safety is seeking reliable candidates to serve as part-time dispatchers in the Campus Safety communications center. The communication center operates 24 hours, seven days a week, and is staffed through various shift assignments. This position is primarily for evening shifts during the week, (3 PM to 11 PM or 5 PM to 3 AM), weekend evenings, and holidays. Many shifts are scheduled for set hours; however, some degree of flexibility may be available depending on staffing. Other shifts may become available due to employee sick call-outs, vacations, or training opportunities. The Dispatcher positions are part-time non-benefited with a starting salary of $20.00/hour. Dispatchers perform a valuable service for the College by serving as its primary point of contact, and preferred communication resource when addressing campus incidents. This position may be an excellent opportunity for someone who is considering a position in public safety and seeks to gain insight and experience in the field, and/or someone who enjoys working and interacting with the public. The dispatcher will be expected to maintain a calm and professional demeanor in the event of an emergency and will be expected to contact police, fire, ambulance, or other emergency personnel when needed. The dispatcher will be required to utilize access control technologies to secure College buildings and provide emergency notification using emergency broadcast technologies during emergencies. This position is not a designated emergency (911) call center; however, the dispatcher may be the first point of contact with the public during the event of an emergency. Responsibilities include answering in-person inquiries at the dispatch window, telephone, switchboard, and electronic inquiries or requests for services; issuing temporary parking permits; monitoring access control, alarm, and closed-circuit television monitoring equipment; and dispatching Campus Safety officers in the field via radio transmissions. Dispatchers also enter calls for service into the Computer Aided Dispatch ( CAD ) system and utilize the College's student and employee database. Required Qualifications Must be at least 21 years of age at the time of hiring High School Diploma or equivalent Proven interpersonal and written communication skills Computer proficient with the ability to learn various computer applications Effective multi-tasking skills Ability to interact verbally and electronically via the telephone, email, and 2-way radio Ability to assess situations and determine the appropriate response Attend periodic meetings and training Complete a three to four-week dispatch training program and remain proficient with dispatch roles and responsibilities Read and understand campus, parking, and Campus Safety policies and procedures Have a valid driver's license and safe driving record Must successfully pass a background review, including criminal history and driving history Preferred Qualifications Prior dispatching history is helpful but not required. Additional Job Information Applicants should be prepared to upload the following documents when applying online: Letter of application addressing the above responsibilities Resume Contact information for three references Application Deadline: Review of applications will begin immediately and continue until positions are filled or otherwise closed at the College's discretion.

We are a delivery service provider for Amazon, a company that is changing how logistics are executed. Premium Choice Express LLC provides non-stop outstanding customer service 7 days a week. Our team members are a vital part of the Amazon customer experience. We are searching for team members who place customers first by creating an enjoyable experience. Our team understands first impressions and reflect this in our professional appearances. If you align with these attributes, we would like you to become a member of our team. Hourly rate: $16.50 - $18.00/hour Benefits: Medical Insurance / Paid Holidays and Vacation Position Type: Fulltime Dispatch / Job Location: 489 Whitney Avenue, Holyoke, MA. 01040 Job Description: Prior experience as a supervisor and meeting metrics desired. Work as a delivery driver in some capacity helpful, but not required. Must remain agile and ready to handle sudden route changes or delivery matters. Maintain high level of professionalism and leadership in order to mentor other drivers. Responsibilities include monitoring delivery routes and package delivery and communicating with the delivery drivers, while anticipating, assigning, and executing rescues as needed. Roles and Responsibilities: Oversee or lead employees working as a Delivery Associate. Research and prepare resources to develop timely as well as efficient workflow. Manage development, research as well as reconcile departmental reports. Manage complete daily issue resolutions for Delivery Associates in all delivery areas assigned. Maintain steady visibility to as well as track of every Delivery Associate daily. Identify issues and root cause for delivery obstacles to ensure customer satisfaction. Convey departmental tasks for guidance of management. Maintain contact with all internal departments (i.e. - Fleet Team, Training Team) inclusive of issue resolution. Conduct project management and coordinate duties as required. Execute personnel activities as per company's policies as well as applicable laws. Ensure all staff members attain company as well as location standards. Monitor employees as well as operational processes. Perform duties and tasks assigned by Operations Manager. Qualifications: Candidates must be willing to commit to a consistent schedule. Working weekends is required. Standard 9.5 -hour workday, please note we operate in rain, sleet, and snow, until the job is complete. Previous experience supervising a team Safe driver who must follow all traffic laws and safety precautions, while operating a company cargo van Positive attitude Adaptable, dependable, fast learner Must be able to lift and move packages weighing up to roughly 50 lbs. (hand trucks are provided) Must have reliable transportation to and from work Good communication skills Experience: delivery experience required Skills and Specifications Ability to take and follow direction Ability to analyze information, make decisions, problem solve, prioritize assignments and lead an ever-changing work environment Ability to interact effectively and appropriately with subordinates and management Ability to be a team player, motivate and work well under pressure Conduct the business of company with the highest ethics and level of integrity Capable of preserving confidential or sensitive information Effective time management, organization and multi-tasking skills Excellent interpersonal communication, leadership, and customer service skills Strong communication skills in writing and verbal Proficient in Microsoft Word, Excel and Outlook fleet tracking software Requirements: Must be at least 21 years of age Must have a valid driver's license Must pass a comprehensive drug screening AND a seven (7) year background check Must have a clean driving record Must attend all training sessions Shifts: 8-10 hour shifts daily, 4 days a week. Days and hours may vary depending on volume and need.

National Ambulance, LLC is looking for a motivated individual to join our operations team in Springfield, MA Incumbents are responsible for a wide variety of operations center activities, managing all available resources to include receiving emergency and non-emergency requests for ambulance service from public and private parties, transmitting orders to suitable response units and administrative duties. Responsibilities: • Multi-tasking in a fast paced office setting • Communicating effectively, both verbally and in writing • Resource Management • Working independently without direct supervision to accomplish goals • Scheduling & Quality Control The ideal candidate will have: • Experience in Microsoft Office • The ability to type at least 40 wpm. • Strong attention to detail • Reliable transportation. • A positive attitude. • The ability to work in a team. • Strong interpersonal skills. • Willingness for continual learning. • Flexibility, assertiveness, openness to change & forward thinking Benefits: • Health and Dental Insurance • Flexible Scheduling • Paid Time-Off • 401k Plan • Incentive Programs • Extensive Paid Training Program • Emergency Medical Technician Certification • Emergency Medical Dispatcher Certification Requirements - Driver's License - Be able to read and write in English

Call Center Dispatcher needs 6 months experience Call Center Dispatcher requires: 6 months minimum experience in call center/dispatcher experience Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Call Center Dispatcher duties: Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Vacancies are in the Department of Emergency Services and Telecommunications. Emergency Telecommunications Call Taker: Salary $48,152.00 - $58,266.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Serves as the first point of contact with callers. Processes requests for service via 9-1-1 and other phone lines, for police, fire, and Emergency Medical Service (EMS) emergencies. Questions the caller to determine nature of incident and refers the caller appropriately. After the successful completion of a six (6) month probationary period, Call Takers are eligible to be placed on a promotional list for Emergency Telecommunications Dispatcher Trainee. Emergency Telecommunications Dispatcher Trainee: Salary $54,587.00 - $56,225.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Broadcasts messages to Police, Fire, and EMS units to respond to requests for service. Processes requests for information such as record checks and stolen car listings. Maintains contact with Field Units and maintains records of units in or out of service. Operates radio, Computer Aided Dispatch System and other communications equipment. Performs related work as required. After the successful completion of a nine (9) month probationary period, including obtaining required certifications, Emergency Telecommunications Dispatcher Trainees will be eligible to be automatically promoted to Emergency Telecommunications Dispatcher ($62,257.00-$75,335.00 Annually). Certified is defined as holding a current State of Connecticut Telecommunicator Certification, Collect/NCIC Certification AND EMD Certification. These positions are in the 1716 union position. The hours of the position are 40 per week. This position requires working holidays, weekends and shift work. Additional earning potential exists with overtime, shift differential and holiday pay. Please note that this recruitment will result in a combined list. The Appointing Authority will determine which position to offer selected candidates. The examination will consist of a computerized written test, a performance test, a typing test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The examination is designed to measure: typing speed and accuracy; prioritization; multitasking; data entry; memory recall; comprehension; probability; and decision-making. Testing Dates: Testing will be held within the week of January 12 through January 16, 2025. Dates and times of the testing sessions will be sent via email. Candidates will be sent a link to self-schedule for testing after the posting closes. Please be sure to regularly check your email for the scheduling link. Scheduling will be done on a first come-first serve basis. Candidates will be required to attend one test session. Please use this link, Practice Tests, to familiarize yourself with what the test will entail. Open to all applicants who meet the following qualifications: A high school diploma or GED. A COPY OF YOUR LICENSE MUST BE SUBMITTED WITH YOUR APPLICATION. A COPY OF YOUR DIPLOMA OR TRANSCRIPT MUST BE SUBMITTED WITH YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT. SPECIAL REQUIREMENT: Call Taker Must successfully complete the mandated State of Connecticut Telecommunications Certification within one year of employment. Must successfully complete a State of Connecticut recognized Emergency Medical Dispatch (EMD) Course selected by the Department. SPECIAL REQUIREMENT: Dispatcher Trainee If appointed, you must successfully complete Telecommunicator State Certification, NCIC/ COLLECT certification, and a State-approved emergency medical dispatch course within nine (9) months of appointment date. A valid driver's license preferred. A COPY OF YOUR LICENSE MUST BE SUBMITTED WITH YOUR APPLICATION. If selected, you will be required to pass a physical examination administered by a city physician, a drug and alcohol screening, and a background check. If appointed as a Call Taker you will serve a six (6) month probationary period. If appointed as Emergency Telecommunications Dispatcher Trainee, you will serve a nine (9) month of probationary period. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations. * Application must be completed in its entirety, including required documentation. Applications without proper documentation shall result in your disqualification. * All correspondence and information concerning the application and testing process will occur via email, unless otherwise requested at the time of application. * Please be sure to check your junk and spam email for all recruitment communication. * Applications via facsimile or email are not accepted. EMPLOYMENT PREFERENCES AND LEGAL NOTICES * Hartford Residency Preferred: Preferably be a bona-fide resident of the City of Hartford at the time of application. A completed City of Hartford Residency Affidavit including proof of residency as indicated on the RESIDENCY AFFIDAVIT may be submitted. * Veteran's Preference Form: Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form, along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs. * American With Disabilities Act: The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Department. * An Affirmative Action/Equal Opportunity Employer: The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.

Crothall Healthcare + We are hiring immediately for a part time **DISPATCHER** position. + **Location:** Hartford Healthcare - 129 Patricia M. Genova Drive, Newington, Connecticut 06111. _Note: online applications accepted only._ + **Schedule:** Part time; Days and hours may vary. Four days per week. Rotating weekends. More details upon interview. + **Requirement:** Prior hospital system experience is preferred. + **Pay Range:** $18.00 per hour to $20.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself ! Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare's Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. **Job Summary** **Summary:** Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. **Essential Duties and Responsibilities:** + Provides quality customer service to customers by providing one-on-one attention to detail. + Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics. + Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary. + Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations. + Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments. + Serves as a liaison between Patient Transportation and other departments. + Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures. + Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity. + Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues. + Performs other duties as assigned. **BENEFITS FOR OUR TEAM MEMBERS** + **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program + **Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (********************************************************************************************* _for paid time off benefits information._ Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Crothall maintains a drug-free workplace.

IMMEDIATELY HIRING - FULL-TIME DISPATCH COMMUNICATIONS SUPERVISOR! $27.85 per hour Summary: We invite you to join a team of highly skilled EMS professionals, making a difference in the community every minute of every day! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY Reporting to the Communications Manager, the position contributes to the company's success by assisting the Communications Manager in executing Communication Center operations during scheduled shifts. The incumbent in this job deploys Communication Center team members, delegates tasks, maintains oversight, direction, trains, and coaches so that team members can create and maintain the Company experience for our customers. This person will promote a positive working environment in the Communication Center, by modeling and acting in accordance with company values ESSENTIAL FUNCTIONS/DUTIES * Provide leadership and direction in the planning, development, implementation, and monitoring of operational goals. * Accountable for center operations while managing a shift. * Ensure that customers' questions and problems are resolved properly and quickly according to complaint resolution processes. Address challenging customers and problems that require escalation outside of the department. * Provides input into center staffing levels and decisions to ensure team member development and talent acquisition to achieve and maintain Communication Center operational requirements. * Communicate regularly with peer team and Communication Center Manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified Communication Center management team. * Provides coaching and direction to the team to take action and to achieve operational goals. * Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep the center operating to established standards and to set a positive example for the Communication Center team. * Achieve customer service goals and affect advancements in the quality and level of care provided by the staff at AMR. * Establish and ensure positive working relationships with stakeholders outside the organization; co-responders, EMS Agencies, area hospitals, clinics, community health departments, regulatory entities, and allied organizations * Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day to day operations. * Support and uphold all policies, procedures, and protocols associated with the operations of the Communications Center and AMR as a whole. * Develops understanding of operational tools, systems, and processes to plan for and achieve operational excellence in the Communication Center. * Maintains regular and consistent attendance and punctuality. * Ensures team members adhere to operational compliance requirements. * Will act as an internal consultant by leading the design/redesign, development, implementation and monitoring of process improvement to enhance quality, operational performance and customer experience * Maintain a positive working environment that attracts and retains high-quality staff. * Establish and ensure the AMR organization adheres to prescribed standards of quality assurance and performance improvement. * Adhere to all company policies and procedures. * Acts with integrity, honesty and knowledge that promotes the mission and values of AMR. * Perform other duties as assigned QUALIFICATIONS Experience: * Twelve (12) months of experience in a position that required constant interacting with and fulfilling the requests of customers, i.e. call center, retail. * At least six (6) months of experience directing the work of others, preferably providing guidance on call handling and service / dispatch processes; coordinating the tasks of two (2) or more team members in a call center, service, or retail environment. Education: * High School Diploma, GED, or equivalent * Associates degree preferred Skills: * Available to work flexible hours that may include early mornings, evenings, nights, weekend, and / or holidays. * Demonstrated success in establishing a wide range of business and professional relationships. * Coordinates consistent operations and leadership between all leadership team members. * Demonstrate ability to learn and perform all dispatch and call taking functions at a high level. Credentials/Licenses: * Certification as an IAED EMD preferred | Job Description : WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions: * Work is performed primarily in an indoor office call center environment. Physical Demands: * Heavy phone and computer use. Mental Requirements: * Occasionally: Analyzing, judgment. * Frequently: * Constantly: Problem solving, decision making, reasoning. GUIDING VALUES AND BEHAVIORS Employee must consistently exhibit our guiding principles: * Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. * One Team - We respect each other and achieve together what no individual can alone. * Innovation - We are driven to develop solutions that inspire progress. * Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties. * Ownership - We are accountable for what we do and take pride in how we do it. * Citizenship - We are dedicated to being good stewards in the communities we serve. REPORTING RELATIONSHIPS Reports to: Communications Manager Interrelationships: Operations, External Agencies If you have a passion for building a team and helping others grow, have the drive to succeed and the skills to deliver where every second counts, apply today! EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Pay Rate: $27.85 per hour. Check out our careers site benefits page to learn more about our benefit options. R0048734

HD Air, a dynamic, rapidly-growing HVAC and Plumbing company in Springfield, MA, is expanding again! We are seeking a highly skilled Dispatcher to join our team. Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation. Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: * A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED) * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. APPLY TODAY!

Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn. The Role We are currently searching for a detail-oriented and organized Dispatcher to join our team. The Dispatcher will be responsible for dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. This is an opportunity for a long term position and to join a growing company. Responsibilities * Excellent communication and customer service skills * Ability to handle an extremely high volume of service calls * Negotiating priority of service call * Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated * Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project * Must have an above average ability to multi-task in a fast-paced environment * Must work well under pressure and attention to detail is an absolute must * Attention to data entry, updating information in a timely manner throughout the day * Continuous communication with service technicians and providing optimal routing * Technical support; providing directions, changes in scheduling, etc * Notifying customers of delay in delivery schedule * Track that our service technicians comply with customer requirements * Assist in closing service calls and invoicing * Collect and review service technician's paperwork and notes for completeness * General office duties (faxing, scanning, typing, filing, etc) Qualifications * High school diploma or equivalent * 3+ years of experience dispatching Field Service Techs * Strong computer skills, excellent communication and organizational skills * Proven ability to accurately and quickly develop creative solutions to problems * Self-starter with multi-tasking ability and strong interpersonal skills * Experience using internet maps and dispatch software * Ability to meet flexible schedule demands including periodic rotating weekends per needs of the business. Compensation and Benefits * 10 Paid Holidays * Flexible Time Off * 401(k) Company Match * Health, Dental, and Vision Insurance * HSA and FSA * Disability & Occupational Accident Insurance * Company-Paid Life Insurance Policy * Employee Assistance Program (EAP) * World-class paid training program for you to learn the skills for long term career success. Requisition #3400 Sunday-Thursday

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish. Depending on experience in scheduling service technicians, pay range is between $20 & $30 per hour. Essential Duties & Responsibilities: Schedule appointments for clients. Assess the service needs of clients and technicians. Assist in getting other involved when parts need to be ordered or staged. Ensure each client is given the necessary services and follow up to fill ongoing service needs. Answer telephones and respond to email inquiries in the office. Education/Qualification: 1-3 years of industry experience or experience in a service scheduling technician role. Previous administrative experience preferred. Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel Excellent customer service and problem-solving skills High quality organizational skills The ability to work well under deadlines and to multitask The ability to build relationships and coalitions within the community Excellent verbal and written communication skills Excellent critical thinking and problem-solving skills Other Duties: Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned. Assist clients with tier 1 remote support. Required to be on-call in a rotational basis with other operation team member after normal business hours. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Benefits and Perks: Excellent pay Medical, dental, vision Company paid life insurance Company paid short-term disability 401K with employer match Paid vacation and company holidays Training and Career Development Company vehicle (if job applicable) Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye-Barker Fire and Safety is an Equal Opportunity Employer

Job no: R-0000002874 Dispatcher Faculty or Staff: Staff Full Time or Part Time: Full time In-Person, Hybrid, or Remote: In-Person Minimum Starting Rate of Pay: $23.58 Rate of pay commensurate with experience Job Description: Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college's operator. This is a 11pm-7am shift and the scheduled days are Thursday - Sunday. Essential Job Duties: * Promptly answers emergency lines, business lines, and multiple college operator lines. * Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities. * Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers. * Monitors fire, intrusion, panic, other alarms, and cameras on campus. * Activates the college's emergency mass notification system as directed. * Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner. * Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law. * Review logs, postings, training, emails, CJIS output at the beginning and throughout shift. * Assist officers with community engagement activities. * Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units. Qualifications: * HS Diploma or Equivalent * Related experience in law enforcement, security, or dispatching * Strong problem-solving, time-management, and communication skills * Ability to work in a fast-paced, multitasked environment. * Sensitivity to issues of confidentiality * Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds Preferred Qualifications: * Certifications in CPR, CJIS, or APCO * Experience in Public Safety Dispatching Minimum starting hourly rate for this position is $23.12 This role is classified under Hourly Grade 6H with an hourly range between $23.12-$25.44 What We Offer: Our comprehensive benefits program offers a range of options to you can make choices that work best for you and your family: * 403(b) Retirement Plan (College contributes 10.5% of salary) * Comprehensive medical, dental and vision insurance * Flexible Spending Account (FSA) * Disability and Leave Benefits * Life Insurance (College paid coverage 1x salary) * Employee Assistance Program * Tuition Benefits (to Mount Holyoke College or others) * Generous Paid Time Off * Access to Kendall Sports & Dance Complex Background Checks: Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy. Special Instructions for Applicants: Apply online; application materials must include: * A cover letter summarizing interests and qualifications * A complete resume or curriculum vitae * For faculty positions, statements on mentoring, teaching, and research will also be required. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Job Advertisement If you're looking for a rewarding career with a dedicated team then consider a career with the Keene Police Department as a Police Dispatcher! A career as a police dispatcher is a unique opportunity to play a critical role. You're the link between citizens who need services and the field personnel who respond to their needs. You provide valuable services that enhance the quality of life for residents of Keene and all who visit here! Duties are varied and include receiving and recording radio and telephone messages instructions involving emergencies as well as complaints violations accidents and other requests for information and assistance; transmitting messages and instructions to officers on patrol dispatchers Police Fire and other emergency services to answer complaints and calls for emergency service or pertinent calls; some routine duties such as typing filing and recording and logging of all activities. Qualifications and Minimum Requirements: • High school diploma or GED plus one to three years office/and or dispatching experience or equivalent combination of education and experience. Preference will be given to trained certified dispatchers or those with prior Police Dispatch experience. • Ability to read analyze and interpret governmental regulations and procedures. • Ability to read and decipher complex written oral and graphic data in a short period of time to lead to resolution of situations. • Ability to communicate effectively in a fast-paced setting and respond to questions from groups of managers clients customers and the general public. • Ability to work required shift holiday and weekend assignments. What we offer you: The annual pay range for this position is competitive: $45425 - $56607 ($21.84- $27.21 per hour). The starting hourly rate for this position is $21.84 but a highly skilled candidate may qualify for a higher starting pay rate! Are you used to spending a considerable amount of money on insurance? YOU WON'T HERE! The City of Keene offers low-deductible/low-cost health insurance low-cost dental insurance and other benefits such as life disability defined benefit retirement paid time off including vacation days personal days and sick days and more! Complete an online application and upload your cover letter and resume today. The selection process will include a written test a personal interview and a background investigation. This position will remain open until an adequate pool of candidates has been received. Job Description: Police Dispatcher.pdf THE CITY OF KEENE IS AN EQUAL OPPORTUNITY EMPLOYER. Essential Duties and Responsibilities If you're looking for a rewarding career with a dedicated team; then consider a career with the Keene Police Department as a Police Dispatcher! A career as a police dispatcher is a unique opportunity to play a critical role. You're the link between citizens who need services and the field personnel who respond to their needs. You provide valuable services that enhance the quality of life for residents of Keene and all who visit here! Duties are varied and include receiving and recording radio and telephone; messages; instructions involving emergencies; as well as complaints; violations; accidents; and other requests for information and assistance; transmitting messages and instructions to officers on patrol; dispatchers; Police; Fire; and other emergency services to answer complaints and calls for emergency service or pertinent calls; some routine duties such as typing; filing; and recording and logging of all activities. Qualifications and Minimum Requirements: * High school diploma or GED; plus one to three years office/and or dispatching experience; or equivalent combination of education and experience. Preference will be given to trained; certified dispatchers or those with prior Police Dispatch experience. * Ability to read; analyze; and interpret governmental regulations and procedures. * Ability to read and decipher complex written; oral; and graphic data in a short period of time to lead to resolution of situations. * Ability to communicate effectively in a fast-paced setting and respond to questions from groups of managers; clients; customers; and the general public. * Ability to work required shift; holiday; and weekend assignments. What we offer you: The annual pay range for this position is competitive: $45;425 - $56;607 ($21.84- $27.21 per hour). The starting hourly rate for this position is $21.84; but a highly skilled candidate may qualify for a higher starting pay rate! Are you used to spending a considerable amount of money on insurance? YOU WON'T HERE! The City of Keene offers low-deductible/low-cost health insurance; low-cost dental insurance and other benefits such as life; disability; defined benefit retirement; optional defined contribution retirement accounts; paid time off including vacation days; personal days and sick days; and more! Complete an online application; and upload your cover letter and resume today. The selection process will include a written test; a personal interview; and a background investigation. This position will remain open until an adequate pool of candidates has been received. THE CITY OF KEENE IS AN EQUAL OPPORTUNITY EMPLOYER. Customers City of Keene employees; the public. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED) plus one to three years office and/or dispatching experience; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read; analyze; and interpret general business periodicals; professional journals; technical procedures; or governmental regulations. Ability to write reports; business correspondence; and procedure manuals. Ability to present information effectively and respond to questions from groups of managers; clients; customers; and the general public. MATHEMATICAL SKILLS Ability to add; subtract; multiply; and divide in all units of measure; using whole numbers; common fractions; and decimals. Ability to compute rate; ratio; and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written; oral; diagram; or schedule form. PHYSICAL DEMANDS The employee is regularly required to sit; use hands to finger; handle; or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and stoop; kneel; crouch; or crawl. The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision. Work Environment The noise level is usually moderate. Advertisement Police Dispatcher.pdf

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Dispatcher position. The Dispatcher is a full-time, year-round position. The expected salary range for this job opportunity is: $22.70 to $25.00 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information. Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and intrusion alarms. The Dispatcher also provides community service as the college's operator. The Dispatcher position is considered an essential position, meaning the employee is expected to report to work even if the College is closed for weather-related or other reasons. Some overtime, weekend, and occasional shift change work is required. Due to the nature of the position, the Dispatcher must respond to emergencies as needed. Summary of Responsibilities: Public Safety Dispatcher * Answers five emergency lines, four Police business lines, multiple college operator lines, and the direct line to the Amherst Police and Fire Departments * Collects information from calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities, i.e., Police, ACEMS, Safe RIDE, Environmental Health and Safety, Amherst Fire, Facilities, Office of Student Affairs, or any other office on campus * Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers, e.g., license, warrant, and criminal history checks * Monitors fire, intrusion, panic, and other alarms * Monitors cameras on campus * Activates the college's emergency mass notification system as directed by a ranking officer * Provides emergency instructions, calls in personnel after hours, and supports and assists the community as a whole in a supportive and professional manner * Records details in the Automated Record Management System (ARMS) database. The Police Department uses information stored in this system to comply with the state law on Public Police Logs, to keep the administration of the College informed of police department activity, to create records of crime and prosecute criminal cases, and to compile statistics for the Federal Clery Compliance document. This information is often highly confidential, sensitive in nature, and protected by law Administrative Support Operator: * Answers the Amherst College externally published general phone line * Directs visitors and callers to the many diverse events on campus * Utilize the Event Management System (EMS) program to access room reservations and function schedules to provide accurate information Pool Vehicles: * Verifies the prescheduled use of the Pool Vehicles, ensuring the driver is credentialed and has been authorized to operate a Pool Vehicle utilizing the Event Management System (EMS) scheduling software and the Five College Credentialing site Access Control Buildings: * Assists authorized contractors and staff in getting keys * They are also a key link in the One Card system, issuing temporary identification, controlling access upon direction of a police officer Parking: * Issues parking permits to students, faculty, staff, contractors, and visitors Qualifications: Required * High School Diploma or Equivalent * Related experience in law enforcement, security, or dispatching * Proficient in Microsoft Office and able to learn new software programs * Attention to detail * Strong problem-solving and time management skills, as well as the ability to multitask * Demonstrated interpersonal, written, and verbal communication skills, as well as exercise diplomacy, and function efficiently under extreme conditions * Requires sensitivity to issues of confidentiality * Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds * Successful completion of required reference and background checks Preferred * Associate's Degree Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. Responsibilities ESSENTIAL FUNCTIONS: Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. Functions as the recipient of first responder/emergency situations via phone and alarm systems. Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. Trained and certified to access and operate the department's criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. Collate, organize, and print support paperwork for police personnel as needed for their duties. Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. Receive deliveries of urgent goods and ensure their security to proper destination. Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. Ability to remain calm and collected under stressful situations. Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. Ability to extract information from people in distress Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: Associates degree in Computer Science or related field, or equivalent experience. 2 years computer system operation and clerical related experience, including ability to maintain records, input data. Must be able to be certified in CPR/First Responder. Familiarity with police codes and NATO phonetic alphabet Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. Normal visual and manual dexterity. Additional Information #LI-AC1

National Ambulance wants you to be a part of our rapidly growing family oriented company that provides emergency and non-emergency ambulance & handicap van services to Greater Springfield. We are looking for a self-motivated individual that is willing to work in our state of the art operations center. Incumbents are responsible for a wide variety of operation center activities; including receiving emergency and non-emergency requests for ambulance service, transmitting orders to suitable response units and completing administrative duties all while maintaining a sense of urgency in a fast pace office setting. Responsibilities: • Consistently multi-tasking • Communicating effectively, both verbally and in writing • Resource management • Working independently without direct supervision to accomplish goals • Scheduling & quality control The ideal candidate will have: • Experience in Microsoft Office • The ability to type at least 40 wpm • Strong attention to detail • Reliable transportation • A positive attitude • The ability to work in a team • Willingness for continual learning • Flexibility, assertiveness & forward thinking Benefits: • Health and Dental Insurance • Flexible Scheduling • Paid Time-Off • 401k Plan with employer match • Incentive Programs • Extensive Paid Training Program • Emergency Medical Technician Certification Requirements: - Driver's License - Be able to Speak & Write in English

Keene State College's Department of Campus Safety is seeking reliable candidates to serve as part-time dispatchers in the Campus Safety communications center. The communication center operates 24-hours, seven days a week and is staffed through various shift assignments to include days, nights, weekends, and holidays. Many shifts are scheduled for set hours; however, some degree in flexibility may be available. These Dispatcher positions are part-time non-benefited with a starting salary of $16.50/hour. Dispatchers perform a valuable service for the College by serving as its primary point of contact, and preferred communication resource when addressing campus incidents. This position may be an excellent opportunity for someone who is considering a position in public safety and seeks to gain insight and experience in the field, and/or someone who enjoys working and interacting with the public. The dispatcher will be expected to maintain a calm and professional demeanor in the event of an emergency, and will be expected to contact police, fire, ambulance, or other emergency personnel when needed. The dispatcher will be required to utilize access control technologies to secure College buildings and provide emergency notification using emergency broadcast technologies during emergencies. This position is not a designated emergency (911) call center; however, the dispatcher may be the first point of contact with the public during the event of an emergency. Responsibilities include: answer in-person, telephone, switchboard, and electronic inquires or requests for services; issue temporary parking permits; monitor access control, alarm, and closed-circuit television monitoring equipment; and dispatch Campus Safety officers in the field via radio transmissions. Dispatchers also enter calls for service into the Computer Aided Dispatch ( CAD ) system, and utilize the College's student and employee database. Required Qualifications Must be at least 18 years of age at the time of hiring High School Diploma or equivalent Proven interpersonal and written communication skills Computer proficient with the ability to learn various computer applications Effective multi-tasking skills Ability to interact verbally and electronically via the telephone, email, and 2 way radio Ability to assess situations and determine the appropriate response Attend periodic meetings and training, and complete a three week training program Have a valid driver's license Must successfully pass a background review, including criminal history and driving history Preferred Qualifications Prior dispatching history is helpful but not required.

Job Description Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn. The Role We are currently searching for a detail-oriented and organized Dispatcher to join our team. The Dispatcher will be responsible for dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. This is an opportunity for a long term position and to join a growing company. Responsibilities Excellent communication and customer service skills Ability to handle an extremely high volume of service calls Negotiating priority of service call Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project Must have an above average ability to multi-task in a fast-paced environment Must work well under pressure and attention to detail is an absolute must Attention to data entry, updating information in a timely manner throughout the day Continuous communication with service technicians and providing optimal routing Technical support; providing directions, changes in scheduling, etc Notifying customers of delay in delivery schedule Track that our service technicians comply with customer requirements Assist in closing service calls and invoicing Collect and review service technician's paperwork and notes for completeness General office duties (faxing, scanning, typing, filing, etc) Qualifications High school diploma or equivalent 3+ years of experience dispatching Field Service Techs Strong computer skills, excellent communication and organizational skills Proven ability to accurately and quickly develop creative solutions to problems Self-starter with multi-tasking ability and strong interpersonal skills Experience using internet maps and dispatch software Ability to meet flexible schedule demands including periodic rotating weekends per needs of the business. Compensation and Benefits 10 Paid Holidays Flexible Time Off 401(k) Company Match Health, Dental, and Vision Insurance HSA and FSA Disability & Occupational Accident Insurance Company-Paid Life Insurance Policy Employee Assistance Program (EAP) World-class paid training program for you to learn the skills for long term career success. Requisition #3400 Sunday-Thursday

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Casual Dispatcher position. The Casual Dispatcher is a part-time, casual position with no benefits. The expected salary range for this job opportunity is: $23.00-25.00 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. The casual dispatcher may be assigned to work on Saturday or Sunday from 7 AM to 3 PM Casual Dispatchers may also be offered evening or overnight shifts in the absence of a full-time dispatcher. Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for an emergency response to criminal activity, fires, medicals, fire alarms, and intrusion alarms. The Dispatcher also provides community service as the college's operator. The Dispatcher position is considered an essential position, meaning the employee is expected to report to work even if the College is closed for weather-related or other reasons. Some overtime, weekend, and occasional shift change work is required. Due to the nature of the position, must respond to emergencies as needed. Summary of Responsibilities: Public Safety Dispatcher * Answers five emergency lines, four Police business lines, multiple college operator lines, and the direct line to the Amherst Police and Fire Departments. Collects information from calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities i.e. Police, ACEMS, Safe RIDE, Environmental Health and Safety, Amherst Fire, Facilities, Office of Student Affairs, or any other office on campus. * Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers, e.g. license, warrant, and criminal history checks. * Monitors fire, intrusion, panic, and other alarms. Monitors cameras on campus. * Activates the college's emergency mass notification system as directed by a ranking officer. * Provides emergency instructions, calls in personnel after hours, and supports and assists the community as a whole in a supportive and professional manner. * Records details in the Automated Record Management System (ARMS) database. The Police Department uses information stored in this system to comply with the state law on Public Police Logs, to keep the administration of the College informed of police department activity, to create records of crime and prosecute criminal cases, and to compile statistics for the Federal Clery Compliance document. This information is often highly confidential, and sensitive in nature, and protected by law. Administrative Support * Operator: Answers the Amherst College external published general phone line. * Directs visitors and callers to the many diverse events on campus. Utilize the Event Management System (EMS) program to access room reservations and function schedules to provide accurate information. * Pool Vehicles: Verifies the prescheduled use of the Pool Vehicles, ensuring the driver is credentialed and has been authorized to operate a Pool Vehicle utilizing the Event Management System (EMS) scheduling software and the Five College Credentialing site. * Access Control Buildings: Assists authorized contractors and staff in getting keys. They also are a key link in the One Card system, issuing temporary identification, controlling access upon the direction of a police officer. * Parking: Issues parking permits to students, faculty, staff, contractors, and visitors. Qualifications: Required * Related experience in law enforcement, security, or dispatching * Proficient in Microsoft Office and ability to learn new software programs * Attention to detail * Strong problem-solving and time management skills, as well as the ability to multitask * Demonstrated interpersonal, written, and verbal communication skills, as well as exercise diplomacy, and function efficiently under extreme conditions * Requires sensitivity to issues of confidentiality * Successful completion of required reference and background checks Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.