Dispatcher supervisor vs dispatch assistant

The differences between dispatcher supervisors and dispatch assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a dispatch assistant. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $35,800 average annual salary of a dispatch assistant.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a dispatch assistant are data entry, customer service, and emergency calls.

Dispatcher supervisor vs dispatch assistant overview

	Dispatcher Supervisor	Dispatch Assistant
Yearly salary	$41,106	$35,800
Hourly rate	$19.76	$17.21
Growth rate	-	4%
Number of jobs	6,334	3,581
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 31%
Average age	43	43
Years of experience	2	2

Dispatcher supervisor vs dispatch assistant salary

Dispatcher supervisors and dispatch assistants have different pay scales, as shown below.

	Dispatcher Supervisor	Dispatch Assistant
Average salary	$41,106	$35,800
Salary range	Between $27,000 And $61,000	Between $26,000 And $48,000
Highest paying City	Wall, NJ	-
Highest paying state	Connecticut	-
Best paying company	National Grid plc	-
Best paying industry	Retail	-

Differences between dispatcher supervisor and dispatch assistant education

There are a few differences between a dispatcher supervisor and a dispatch assistant in terms of educational background:

	Dispatcher Supervisor	Dispatch Assistant
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Dispatcher supervisor vs dispatch assistant demographics

Here are the differences between dispatcher supervisors' and dispatch assistants' demographics:

	Dispatcher Supervisor	Dispatch Assistant
Average age	43	43
Gender ratio	Male, 57.4% Female, 42.6%	Male, 32.5% Female, 67.5%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher supervisor and dispatch assistant duties and responsibilities

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Dispatcher supervisor vs dispatch assistant skills

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

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Dispatcher Supervisor
Dispatcher Supervisor vs Dispatch Assistant

Updated January 8, 2025

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