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The differences between dispatcher supervisors and dispatch coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a dispatch coordinator. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $38,470 average annual salary of a dispatch coordinator.
The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a dispatch coordinator are customer service, data entry, and customer inquiries.
| Dispatcher Supervisor | Dispatch Coordinator | |
| Yearly salary | $41,106 | $38,470 |
| Hourly rate | $19.76 | $18.50 |
| Growth rate | - | 4% |
| Number of jobs | 6,334 | 16,930 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 37% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.
A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.
Dispatcher supervisors and dispatch coordinators have different pay scales, as shown below.
| Dispatcher Supervisor | Dispatch Coordinator | |
| Average salary | $41,106 | $38,470 |
| Salary range | Between $27,000 And $61,000 | Between $30,000 And $47,000 |
| Highest paying City | Wall, NJ | Bellingham, WA |
| Highest paying state | Connecticut | Alaska |
| Best paying company | National Grid plc | Balfour Beatty plc |
| Best paying industry | Retail | Finance |
There are a few differences between a dispatcher supervisor and a dispatch coordinator in terms of educational background:
| Dispatcher Supervisor | Dispatch Coordinator | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between dispatcher supervisors' and dispatch coordinators' demographics:
| Dispatcher Supervisor | Dispatch Coordinator | |
| Average age | 43 | 43 |
| Gender ratio | Male, 57.4% Female, 42.6% | Male, 45.8% Female, 54.2% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |