Dispatcher supervisor vs dispatch manager

The differences between dispatcher supervisors and dispatch managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a dispatcher supervisor, becoming a dispatch manager takes usually requires 2-4 years. Additionally, a dispatch manager has an average salary of $50,499, which is higher than the $41,106 average annual salary of a dispatcher supervisor.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a dispatch manager are DOT, GPS, and customer satisfaction.

Dispatcher supervisor vs dispatch manager overview

	Dispatcher Supervisor	Dispatch Manager
Yearly salary	$41,106	$50,499
Hourly rate	$19.76	$24.28
Growth rate	-	-
Number of jobs	6,334	2,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 38%
Average age	43	44
Years of experience	2	4

Dispatcher supervisor vs dispatch manager salary

Dispatcher supervisors and dispatch managers have different pay scales, as shown below.

	Dispatcher Supervisor	Dispatch Manager
Average salary	$41,106	$50,499
Salary range	Between $27,000 And $61,000	Between $32,000 And $78,000
Highest paying City	Wall, NJ	Indianapolis, IN
Highest paying state	Connecticut	Connecticut
Best paying company	National Grid plc	1 8 3 Lanes
Best paying industry	Retail	Professional

Differences between dispatcher supervisor and dispatch manager education

There are a few differences between a dispatcher supervisor and a dispatch manager in terms of educational background:

	Dispatcher Supervisor	Dispatch Manager
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Dispatcher supervisor vs dispatch manager demographics

Here are the differences between dispatcher supervisors' and dispatch managers' demographics:

	Dispatcher Supervisor	Dispatch Manager
Average age	43	44
Gender ratio	Male, 57.4% Female, 42.6%	Male, 61.7% Female, 38.3%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 21.2% Asian, 6.0% White, 55.2% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	8%

Differences between dispatcher supervisor and dispatch manager duties and responsibilities

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Dispatch manager example responsibilities.

Utilize GPS tracking system in order to manage, trace and locate drivers within their assign locations.
Direct employees in identifying and correcting any unsafe conditions, eliminate avoidable accidents and improve department performance manage KPI's.
Introduce and implement the GPS system for driver tracking.
Renegotiate current LTL rate discounts with regional partner carriers.
Conduct defensive driving training classes and CDL license procedures and pretesting for qualify individuals.
Utilize RoadNet routing software to increase driver productivity, route efficiency and service levels.

Dispatcher supervisor vs dispatch manager skills

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Common dispatch manager skills

DOT, 24%
GPS, 7%
Customer Satisfaction, 5%
Disciplinary Actions, 4%
Safety Regulations, 4%
CDL, 4%

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Office and Administrative Industry
Dispatcher Supervisor
Dispatcher Supervisor vs Dispatch Manager

Updated January 8, 2025

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