Dispatcher supervisor vs dispatch technician

The differences between dispatcher supervisors and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a dispatch technician. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Dispatcher supervisor vs dispatch technician overview

	Dispatcher Supervisor	Dispatch Technician
Yearly salary	$41,106	$34,469
Hourly rate	$19.76	$16.57
Growth rate	-	-4%
Number of jobs	6,334	30,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

What does a dispatcher supervisor do?

A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.

What does a dispatch technician do?

A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.

Dispatcher supervisor vs dispatch technician salary

Dispatcher supervisors and dispatch technicians have different pay scales, as shown below.

	Dispatcher Supervisor	Dispatch Technician
Average salary	$41,106	$34,469
Salary range	Between $27,000 And $61,000	Between $27,000 And $43,000
Highest paying City	Wall, NJ	-
Highest paying state	Connecticut	-
Best paying company	National Grid plc	-
Best paying industry	Retail	-

Differences between dispatcher supervisor and dispatch technician education

There are a few differences between a dispatcher supervisor and a dispatch technician in terms of educational background:

	Dispatcher Supervisor	Dispatch Technician
Most common degree	Bachelor's Degree, 36%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Dispatcher supervisor vs dispatch technician demographics

Here are the differences between dispatcher supervisors' and dispatch technicians' demographics:

	Dispatcher Supervisor	Dispatch Technician
Average age	43	43
Gender ratio	Male, 57.4% Female, 42.6%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher supervisor and dispatch technician duties and responsibilities

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Dispatcher supervisor vs dispatch technician skills

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

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Office and Administrative Industry
Dispatcher Supervisor
Dispatcher Supervisor vs Dispatch Technician

Updated January 8, 2025

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