Dispatcher supervisor vs dispatcher clerk

The differences between dispatcher supervisors and dispatcher clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a dispatcher clerk. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $31,319 average annual salary of a dispatcher clerk.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a dispatcher clerk are customer service, DOT, and data entry.

Dispatcher supervisor vs dispatcher clerk overview

	Dispatcher Supervisor	Dispatcher Clerk
Yearly salary	$41,106	$31,319
Hourly rate	$19.76	$15.06
Growth rate	-	-8%
Number of jobs	6,334	70,603
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatcher supervisor vs dispatcher clerk salary

Dispatcher supervisors and dispatcher clerks have different pay scales, as shown below.

	Dispatcher Supervisor	Dispatcher Clerk
Average salary	$41,106	$31,319
Salary range	Between $27,000 And $61,000	Between $24,000 And $39,000
Highest paying City	Wall, NJ	Lacey, WA
Highest paying state	Connecticut	Alaska
Best paying company	National Grid plc	Southern California Edison
Best paying industry	Retail	Government

Differences between dispatcher supervisor and dispatcher clerk education

There are a few differences between a dispatcher supervisor and a dispatcher clerk in terms of educational background:

	Dispatcher Supervisor	Dispatcher Clerk
Most common degree	Bachelor's Degree, 36%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatcher supervisor vs dispatcher clerk demographics

Here are the differences between dispatcher supervisors' and dispatcher clerks' demographics:

	Dispatcher Supervisor	Dispatcher Clerk
Average age	43	43
Gender ratio	Male, 57.4% Female, 42.6%	Male, 29.4% Female, 70.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher supervisor and dispatcher clerk duties and responsibilities

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Dispatcher clerk example responsibilities.

Manage all accounting functions such as billing, payroll, accounts receivable, accounts payable, and cost reports.
Manage customer service satisfaction by providing update eta and location of drivers.
Use RF scanners for shipping and receiving.
Maintain accurate information in AS400 to ensure pay is accurate for date.
Update several internal database accordingly (trailer tracking, ship schedule, AS400).
Perform other duties: i.e., filing, copying, collating, record keeping.

Dispatcher supervisor vs dispatcher clerk skills

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Common dispatcher clerk skills

Customer Service, 32%
DOT, 16%
Data Entry, 14%
Strong Customer Service, 6%
Inbound Calls, 4%
ETA, 4%

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Dispatcher Supervisor
Dispatcher Supervisor vs Dispatcher Clerk

Updated January 8, 2025

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