Dispatcher supervisor vs dispatcher/driver

The differences between dispatcher supervisors and dispatcher/drivers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a dispatcher/driver. Additionally, a dispatcher/driver has an average salary of $41,265, which is higher than the $41,106 average annual salary of a dispatcher supervisor.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a dispatcher/driver are customer service, DOT, and relevant safety regulations.

Dispatcher supervisor vs dispatcher/driver overview

	Dispatcher Supervisor	Dispatcher/Driver
Yearly salary	$41,106	$41,265
Hourly rate	$19.76	$19.84
Growth rate	-	11%
Number of jobs	6,334	130,014
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 36%
Average age	43	43
Years of experience	2	2

Dispatcher supervisor vs dispatcher/driver salary

Dispatcher supervisors and dispatcher/drivers have different pay scales, as shown below.

	Dispatcher Supervisor	Dispatcher/Driver
Average salary	$41,106	$41,265
Salary range	Between $27,000 And $61,000	Between $27,000 And $60,000
Highest paying City	Wall, NJ	-
Highest paying state	Connecticut	-
Best paying company	National Grid plc	-
Best paying industry	Retail	-

Differences between dispatcher supervisor and dispatcher/driver education

There are a few differences between a dispatcher supervisor and a dispatcher/driver in terms of educational background:

	Dispatcher Supervisor	Dispatcher/Driver
Most common degree	Bachelor's Degree, 36%	High School Diploma, 36%
Most common major	Business	Business
Most common college	-	-

Dispatcher supervisor vs dispatcher/driver demographics

Here are the differences between dispatcher supervisors' and dispatcher/drivers' demographics:

	Dispatcher Supervisor	Dispatcher/Driver
Average age	43	43
Gender ratio	Male, 57.4% Female, 42.6%	Male, 66.9% Female, 33.1%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher supervisor and dispatcher/driver duties and responsibilities

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Dispatcher/driver example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Spearhead FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
Develop, implement, and evaluate the logistics and property accountability plans and policies for the organization.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Monitor CCTV cameras for criminal activity.
Monitor the entire facility using CCTV while simultaneously performing dispatching duties.

Dispatcher supervisor vs dispatcher/driver skills

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Common dispatcher/driver skills

Customer Service, 18%
DOT, 14%
Relevant Safety Regulations, 11%
CDL, 8%
Service Vehicle, 6%
Pickup, 6%

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Office and Administrative Industry
Dispatcher Supervisor
Dispatcher Supervisor vs Dispatcher/Driver

Updated January 8, 2025

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