Dispatcher supervisor vs receiver dispatcher

The differences between dispatcher supervisors and receiver dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a receiver dispatcher. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $41,106 average annual salary of a dispatcher supervisor.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a receiver dispatcher are customer service, inbound calls, and CAD.

Dispatcher supervisor vs receiver dispatcher overview

	Dispatcher Supervisor	Receiver Dispatcher
Yearly salary	$41,106	$42,822
Hourly rate	$19.76	$20.59
Growth rate	-	-8%
Number of jobs	6,334	11,072
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatcher supervisor vs receiver dispatcher salary

Dispatcher supervisors and receiver dispatchers have different pay scales, as shown below.

	Dispatcher Supervisor	Receiver Dispatcher
Average salary	$41,106	$42,822
Salary range	Between $27,000 And $61,000	Between $24,000 And $75,000
Highest paying City	Wall, NJ	-
Highest paying state	Connecticut	-
Best paying company	National Grid plc	-
Best paying industry	Retail	-

Differences between dispatcher supervisor and receiver dispatcher education

There are a few differences between a dispatcher supervisor and a receiver dispatcher in terms of educational background:

	Dispatcher Supervisor	Receiver Dispatcher
Most common degree	Bachelor's Degree, 36%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatcher supervisor vs receiver dispatcher demographics

Here are the differences between dispatcher supervisors' and receiver dispatchers' demographics:

	Dispatcher Supervisor	Receiver Dispatcher
Average age	43	43
Gender ratio	Male, 57.4% Female, 42.6%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatcher supervisor and receiver dispatcher duties and responsibilities

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Dispatcher supervisor vs receiver dispatcher skills

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

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Dispatcher Supervisor
Dispatcher Supervisor vs Receiver Dispatcher

Updated January 8, 2025

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