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Dispatcher supervisor vs security dispatcher

The differences between dispatcher supervisors and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a security dispatcher. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $33,347 average annual salary of a security dispatcher.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a security dispatcher are customer service, patients, and patrol.

Dispatcher supervisor vs security dispatcher overview

Dispatcher SupervisorSecurity Dispatcher
Yearly salary$41,106$33,347
Hourly rate$19.76$16.03
Growth rate-3%
Number of jobs6,33482,349
Job satisfaction--
Most common degreeBachelor's Degree, 36%High School Diploma, 33%
Average age4343
Years of experience22

What does a dispatcher supervisor do?

A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.

What does a security dispatcher do?

Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

Dispatcher supervisor vs security dispatcher salary

Dispatcher supervisors and security dispatchers have different pay scales, as shown below.

Dispatcher SupervisorSecurity Dispatcher
Average salary$41,106$33,347
Salary rangeBetween $27,000 And $61,000Between $26,000 And $41,000
Highest paying CityWall, NJBellevue, WA
Highest paying stateConnecticutAlaska
Best paying companyNational Grid plcBrigham and Women's Hospital
Best paying industryRetailHospitality

Differences between dispatcher supervisor and security dispatcher education

There are a few differences between a dispatcher supervisor and a security dispatcher in terms of educational background:

Dispatcher SupervisorSecurity Dispatcher
Most common degreeBachelor's Degree, 36%High School Diploma, 33%
Most common majorBusinessCriminal Justice
Most common college--

Dispatcher supervisor vs security dispatcher demographics

Here are the differences between dispatcher supervisors' and security dispatchers' demographics:

Dispatcher SupervisorSecurity Dispatcher
Average age4343
Gender ratioMale, 57.4% Female, 42.6%Male, 43.0% Female, 57.0%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage7%7%

Differences between dispatcher supervisor and security dispatcher duties and responsibilities

Dispatcher supervisor example responsibilities.

  • Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
  • Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
  • Learned and apply FRA regulatory standards.
  • Complete monthly warrant audits to include NCIC validations.
  • Assist call center with questions about accounts or eta on techs arrival
  • Schedule OTR drivers so that they are compliant with D.O.T regulations.
  • Show more

Security dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Train to use CPR and AEDs.
  • Train in the use of TDD for communicating with the hearing impair community.
  • Operate computers, fax machines, copiers, printers, TDD systems etc.
  • Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
  • Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.
  • Show more

Dispatcher supervisor vs security dispatcher skills

Common dispatcher supervisor skills
  • DOT, 15%
  • Payroll, 8%
  • Non-Emergency Calls, 5%
  • GPS, 5%
  • Computer System, 5%
  • EMS, 5%
Common security dispatcher skills
  • Customer Service, 15%
  • Patients, 8%
  • Patrol, 8%
  • Computer Aided Dispatch, 7%
  • Emergency Situations, 5%
  • CCTV, 5%

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