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The differences between dispatcher supervisors and service dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a service dispatcher. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $33,663 average annual salary of a service dispatcher.
The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a service dispatcher are HVAC, data entry, and phone calls.
| Dispatcher Supervisor | Service Dispatcher | |
| Yearly salary | $41,106 | $33,663 |
| Hourly rate | $19.76 | $16.18 |
| Growth rate | - | -4% |
| Number of jobs | 6,334 | 74,936 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | High School Diploma, 30% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
Dispatcher supervisors and service dispatchers have different pay scales, as shown below.
| Dispatcher Supervisor | Service Dispatcher | |
| Average salary | $41,106 | $33,663 |
| Salary range | Between $27,000 And $61,000 | Between $26,000 And $42,000 |
| Highest paying City | Wall, NJ | Kent, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | National Grid plc | Basin Electric Power Cooperative |
| Best paying industry | Retail | Government |
There are a few differences between a dispatcher supervisor and a service dispatcher in terms of educational background:
| Dispatcher Supervisor | Service Dispatcher | |
| Most common degree | Bachelor's Degree, 36% | High School Diploma, 30% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between dispatcher supervisors' and service dispatchers' demographics:
| Dispatcher Supervisor | Service Dispatcher | |
| Average age | 43 | 43 |
| Gender ratio | Male, 57.4% Female, 42.6% | Male, 33.6% Female, 66.4% |
| Race ratio | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 7% | 7% |