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Dispatcher supervisor vs truck dispatcher

The differences between dispatcher supervisors and truck dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatcher supervisor and a truck dispatcher. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $35,756 average annual salary of a truck dispatcher.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a truck dispatcher are truck loads, safety regulations, and customer service.

Dispatcher supervisor vs truck dispatcher overview

Dispatcher SupervisorTruck Dispatcher
Yearly salary$41,106$35,756
Hourly rate$19.76$17.19
Growth rate--
Number of jobs6,33461,928
Job satisfaction--
Most common degreeBachelor's Degree, 36%High School Diploma, 35%
Average age4343
Years of experience22

What does a dispatcher supervisor do?

A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.

What does a truck dispatcher do?

A truck dispatcher is tasked with scheduling deliveries, passenger transport, or shipments that are conducted by truck; they work hand in hand with truck drivers. They maintain communication with customers record shipment details, ensure pick-up times, and discuss any other issues. A track dispatcher is also responsible for tracking delivery trucks to ensure that goods arrive on time and undamaged. They may also be in charge of setting up routes.

Dispatcher supervisor vs truck dispatcher salary

Dispatcher supervisors and truck dispatchers have different pay scales, as shown below.

Dispatcher SupervisorTruck Dispatcher
Average salary$41,106$35,756
Salary rangeBetween $27,000 And $61,000Between $24,000 And $52,000
Highest paying CityWall, NJLivermore, CA
Highest paying stateConnecticutConnecticut
Best paying companyNational Grid plcMarathon Petroleum
Best paying industryRetailEnergy

Differences between dispatcher supervisor and truck dispatcher education

There are a few differences between a dispatcher supervisor and a truck dispatcher in terms of educational background:

Dispatcher SupervisorTruck Dispatcher
Most common degreeBachelor's Degree, 36%High School Diploma, 35%
Most common majorBusinessBusiness
Most common college--

Dispatcher supervisor vs truck dispatcher demographics

Here are the differences between dispatcher supervisors' and truck dispatchers' demographics:

Dispatcher SupervisorTruck Dispatcher
Average age4343
Gender ratioMale, 57.4% Female, 42.6%Male, 57.3% Female, 42.7%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage7%7%

Differences between dispatcher supervisor and truck dispatcher duties and responsibilities

Dispatcher supervisor example responsibilities.

  • Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
  • Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
  • Learned and apply FRA regulatory standards.
  • Complete monthly warrant audits to include NCIC validations.
  • Assist call center with questions about accounts or eta on techs arrival
  • Schedule OTR drivers so that they are compliant with D.O.T regulations.
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Truck dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Develop and quoted rates to shippers and agents.
  • Handle and resolve problems as they arise with shippers and drivers.
  • Guide truck drivers to donation pick up locations, via computer and GPS location.
  • Provide real time GPS tracking of traffic and all drivers on the road as dispatcher for the company.
  • Excel as an OTR refrigerate dispatcher and are key in the the company's adoption of Mcleod software for dispatch functions.
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Dispatcher supervisor vs truck dispatcher skills

Common dispatcher supervisor skills
  • DOT, 15%
  • Payroll, 8%
  • Non-Emergency Calls, 5%
  • GPS, 5%
  • Computer System, 5%
  • EMS, 5%
Common truck dispatcher skills
  • Truck Loads, 23%
  • Safety Regulations, 15%
  • Customer Service, 13%
  • Delivery Appointments, 11%
  • Owner Operators, 5%
  • GPS, 4%

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