Job Description
The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, the Public Safety Dispatcher has significant involvement with walk-in traffic and is also involved in the processing of written correspondence. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to department policy.
The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, and a medical examination with drug screening. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process.
This is a full-time, 40 hour per week position. Must be willing/able to work a rotating shift. $22.73 to $32.84 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Responsible to be thoroughly familiar with the department's procedures relating to the use of radio and other communications equipment and to maintain the computerized/manual call for service systems as well as the activity log.
2. Responsible to answer all telephone calls promptly and appropriately, and assist all complainants in a calm, civil, and professional manner.
3. Coordinate police, fire and ambulance activities at the scene of crimes, motor vehicle accidents fire scenes etc.
4. Dispatch police, fire and ambulance units as necessary and required.
5. Evaluate medical emergency situations and provide necessary assistance within the scope of training and procedure.
6. Responsible to be thoroughly familiar with emergency procedures that relate to matters requiring urgent police and fire attention so as to be capable of activating them immediately.
7. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and other significant areas of the community so as to maximize the accuracy and speed of dispatch.
8. Responsible to dispatch security, medical alert and fire alarms and dispatch appropriate response units.
9. Ensure that personnel who have been dispatched on calls are fully informed of all facts effecting the safety and efficiency of their response to the call.
10. Inform the Shift Commander when contact with an officer on patrol can not be made after a reasonable amount of time.
11. Monitor closed circuit television systems in order to insure station security and the proper supervision of persons confined.
12. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the SPOTS computer, telephone or other means.
13. Render assistance to the members of the general public who make inquiries at Police Headquarters.
14. Recall off duty police personnel as may be necessary; recall off duty fire fighters as may be necessary in cases of serious fires or mutual aid assistance.
15. Report any deployment of Police Officers beyond their regularly assigned route or sectors to the Shift Commander or appropriate Division Commander.
16. Maintain equipment, especially the emergency call lines in working order and immediately report any malfunction or defect to the Communications Bureau Commander.
17. Record all significant communications as required by departmental procedures. Maintain the departmental daily log insuring an accurate recording of calls received and other significant events.
18. Explain departmental policy to the public when relative to the provision of police services.
19. Properly re-route calls for service where the offense/incident occurred in another jurisdiction.
20. Perform other duties as may be required.
21. Perform other related duties as required by the Chief of Police.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Ability to operate complicated computerized communications equipment and utilize computerized dispatching systems under stressful situations. Ability to effectively prioritize emergency situations and requests for police and fire services. Ability to project a calm, confident appearance under stress. Knowledge of the street system and the geography of the Dover area as well as the ability to direct individuals to locations within the community. Ability to speak clearly and concisely and to provide detailed information/instructions to personnel/citizens under stressful circumstances. Possess emotional stability and the ability to work in a stressful, highly responsible environment. Ability to maintain confidentiality of information. Ability to think and act quickly, calmly, and accurately in an emergency situation. Ability to type accurately at a reasonable rate of speed. Ability to demonstrate a knowledge of public safety practices and procedures. Ability to understand and follow complex oral and written instructions. Ability to view monitoring equipment within the communications center. Ability to interact successfully with the news media. Ability to sit for extended periods of time. Knowledge of warrants of arrest and related items sufficient to allow for confirmation of wanted persons. Knowledge of department records systems. Ability to prepare in depth police reports. Ability to project confidence to the public. The ability to quickly and accurately evaluate situations and provide for the proper response or course of action.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or GED required. A two- or four-year degree from an accredited college is preferred.
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$22.7-32.8 hourly 7d ago
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Transportation Dispatcher
APR&R Dba New England Truck Center
Dispatcher job in Exeter, NH
New England Truck Center is seeking a highly motivated Transportation Dispatcher. This role is responsible for scheduling and dispatching of trucks and drivers on calls for various transportation needs. The Transportation Dispatcher will interact and work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.
This position is 100% on-site in Exeter, NH and full time, Monday - Friday, with weekend and on-call availability, 8-9 hours per day and potentially into a second shift. Compensation is based on experience and with a range of $65,000 to $75,000 per year.
Duties and Responsibilities:
Answer all incoming phone calls, direct phone calls to appropriate department.
Coordinate and dispatch multiple drivers and trucks based on real time call while taking into account many variables.
Gather pertinent information related to dispatch; quickly and accurately relay that information to drivers and supervisors.
Document and input details and billing information into TowBook.
Provide accurate and detailed information to drivers as needed.
Assist Transportation Supervisors with scheduling of drivers.
Maintain a high level of customer service and ensure customer requests are fulfilled.
Swiftly, calmly, and professionally rectify customer issues that may arise.
Ensure all drivers are completing proper paperwork related to dispatch calls in a timely manner.
Review completed paperwork of all drivers and resolve any issues/discrepancies of paperwork as needed.
Troubleshooting any potential logistical issues that may arise.
Understanding of FMCSA regulations for weight, height, and length.
Assist in oversized/overweight permitting as needed.
Perform additional tasks as needed/assigned.
Skills and Qualifications:
Work with a high sense of urgency.
Ability to react and act with changing customer needs.
Strong problem-solving abilities.
Heavy use of computers, technology, and office processes such as Microsoft Office Suite.
Knowledge of GPS and dispatch software such as TowBook, and Samsara.
Good keyboard skills.
Ability to operate a phone for long periods of time.
Equipment and construction knowledge is a plus.
Education & Experience:
High school diploma, or equivalent.
Prior Logistics experience preferred.
Benefits Include:
Medical, Dental, and Vision plans.
AFLAC Plans.
Life and Disability Insurance plans.
Paid vacation time and holidays.
401K with company match
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$65k-75k yearly Auto-Apply 2d ago
Transportation Dispatcher
APR&R LLC Dba New England Truck Center
Dispatcher job in Exeter, NH
Job Description
New England Truck Center is seeking a highly motivated Transportation Dispatcher. This role is responsible for scheduling and dispatching of trucks and drivers on calls for various transportation needs. The Transportation Dispatcher will interact and work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes.
This position is 100% on-site in Exeter, NH and full time, Monday - Friday, with weekend and on-call availability, 8-9 hours per day and potentially into a second shift. Compensation is based on experience and with a range of $65,000 to $75,000 per year.
Duties and Responsibilities:
Answer all incoming phone calls, direct phone calls to appropriate department.
Coordinate and dispatch multiple drivers and trucks based on real time call while taking into account many variables.
Gather pertinent information related to dispatch; quickly and accurately relay that information to drivers and supervisors.
Document and input details and billing information into TowBook.
Provide accurate and detailed information to drivers as needed.
Assist Transportation Supervisors with scheduling of drivers.
Maintain a high level of customer service and ensure customer requests are fulfilled.
Swiftly, calmly, and professionally rectify customer issues that may arise.
Ensure all drivers are completing proper paperwork related to dispatch calls in a timely manner.
Review completed paperwork of all drivers and resolve any issues/discrepancies of paperwork as needed.
Troubleshooting any potential logistical issues that may arise.
Understanding of FMCSA regulations for weight, height, and length.
Assist in oversized/overweight permitting as needed.
Perform additional tasks as needed/assigned.
Skills and Qualifications:
Work with a high sense of urgency.
Ability to react and act with changing customer needs.
Strong problem-solving abilities.
Heavy use of computers, technology, and office processes such as Microsoft Office Suite.
Knowledge of GPS and dispatch software such as TowBook, and Samsara.
Good keyboard skills.
Ability to operate a phone for long periods of time.
Equipment and construction knowledge is a plus.
Education & Experience:
High school diploma, or equivalent.
Prior Logistics experience preferred.
Benefits Include:
Medical, Dental, and Vision plans.
AFLAC Plans.
Life and Disability Insurance plans.
Paid vacation time and holidays.
401K with company match
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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$65k-75k yearly 3d ago
Public Safety Dispatcher
University System of New Hampshire Portal 4.3
Dispatcher job in Durham, NH
Are you looking to start a new career in public safety? Are you good at exercising independent judgment to make critical decisions? Do you thrive in a fast-paced environment? Then come join the University of New Hampshire Police Department as a Public Safety Dispatcher! No prior first responder or law enforcement experience is required - all training will be provided on the job! We are offering a competitive salary ( STARTING HOURLY RATE : $22 per hour) which is complemented by a comprehensive benefits package including medical, dental, 403(b) retirement with employer match, tuition, and paid time off. This is an excellent opportunity to act as a lifeline to sworn and non-sworn personnel including police, fire, emergency medical responders, and emergency management personnel. The individual selected for this role will use independent judgment to make immediate critical decisions that impact the life, health, and/or safety of faculty, staff, students, and members of the public. Please note the hiring and background check process for this role will include the following: Dispatcher Written Examination; In-person Interview; In-depth Public Safety Background Investigation; Psychological/Polygraph Examinations; and Medical Examination.
Other Minimum Qualifications
High school graduation or equivalent. Knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology. Knowledge of map, chart, diagram, blueprint reading. Involves organizing, and operating multiple pieces of advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously. Demonstrated ability to react responsively in emergency situations. Excellent oral and written communication skills. No criminal record other than minor motor vehicle violations. No credibility issues that would impact testimony in court, civil or administrative hearings Must possess a valid driver's license. Must successfully complete a written examination, interview(s), background investigation, psychological/polygraph examinations and medical exam. Hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of this job. Must be able to wear and use appropriate personal protective equipment, as necessary.
Additional Preferred Qualifications
Associates Degree from an accredited college/university. Completion of the New Hampshire State Police SPOTS operator certification, APCO certified Telecommunicators. Two years of full-time emergency dispatching with a Federal/State/County/ Municipal or Campus Law Enforcement Agency. Working knowledge of the CSI Infoshare public safety software package Demonstrated knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency rules and regulations, practices and standards.
Additional Job Information
UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID -19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.
$22 hourly 60d+ ago
Dispatcher/Pager
G2 Secure Staff 4.6
Dispatcher job in Portland, ME
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Previous radio / phone dispatch experience desirable.
4. Previous supervisory experience preferred.
5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
6. Must be 18 years of age or older.
7. Must have a reliable telephone and transportation number.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to work from verbal and written instructions.
4. Ability to communicate in English clearly and concisely verbally and in written form.
5. Must be detail-oriented and perform with minimal supervision.
6. Must be able to handle multiple situations simultaneously.
7. Must have excellent radio/telephone skills.
8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
9. Must be able to lift, carry and/or hold up to 75 lbs.
10. Must pass pre-employment and random drug test.
11. Must complete a criminal background check.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with and abide by all Client/company regulations.
2. Work with Client Special Services Representatives to ensure all requests for services are met.
3. Pull assignments or work orders from computer, as needed.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Escalate issues to operations Manager Immediately.
8. Deal courteously and tactfully with fellow employees and passengers if necessary.
9. Communicate effectively with fellow employees.
10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
13. Maintain and distribute radios (where applicable).
14. Always complete the appropriate documentation and reports in thorough and timely manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Provide general information and directions to passengers.
17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
18. Attend meetings and inservices as required.
19. Utilize appropriate communications channels and maintain records, reports and files as required.
20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
21. Identification badges must always be visible.
22. Adhere to company policies and procedures and participate in achievement of company objectives.
23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
24. Perform other duties as requested.
$31k-38k yearly est. 60d+ ago
On-Call Dispatcher
Merrimack College 4.0
Dispatcher job in North Andover, MA
Job Description
The Merrimack College Police Department seek an On-Call Dispatcher to provide clerical and technical support to the department by monitoring and operating various radio frequencies, dispatching department and other college personnel to calls for service and emergencies, maintaining accurate records and logs of shift activity, operating several types of computer systems, providing telephone and in-person assistance to the public, and other related duties as assigned.
Responsibilities:
Maintains effective and efficient communication between the Police Department, its employees, the public, other college departments and personnel, outside emergency and law enforcement agencies by receiving and dispatching general and emergency information.
Receives information, complaints, signals and requests from a variety of communications equipment such as radio transmitters/receivers, telephones, alarms, and emergency signaling devices.
Identifies the location where assistance is required, determines the availability and location of the nearest emergency equipment and personnel, dispatches the necessary units into service, and coordinates any communication necessary.
Maintains accurate written and computer records of shift activity. Duties must be performed in a clear and orderly manner, often under stressful and/or emergency situations.
Answers business/emergency phones - including the college's switchboard outside regular business hours - providing information, direction, and services. Handles a wide variety of in-person--services--such as issuing temporary-visitor/parking permits, accepting citation appeals, signing keys in/out under strict key control policy.
Operates, with proficiency, several computer systems such as ID card system, card access system, E911 call notification system, CJIS (Criminal Justice Information System), police computer aided dispatch and report management program, surveillance camera system, CARS, Cognos, and a personal computer with software programs such as MS Word, MS Access, MS Excel, and Google Apps.
A variety of clerical duties to include filing, record-keeping, and lost and found records.
Other related duties as assigned.
Qualifications:
Minimum of a High School Diploma
Knowledge of police dispatching practices and a willingness to keep self up-to-date on current practices and maintain department-sponsored training, to include: CPR/First Responder, Acadis, and other annual requirements.
Proficiency in multi-tasking. Ability to analyze requests for both emergency and non emergency services and make independent decisions in communicating with and dispatching department personnel and other campus personnel and/or outside agencies.
Ability to adjust to changing situations to meet emergency or rapidly changing requirements with a clear mindset, to exercise sound judgment and discretion in handling confidential information.
Ability to disseminate the College's Rave Alert Emergency Notification System in emergency situations.
Ability to become familiar with the College's emergency protocols (Emergency Preparedness Plan).
Ability to establish and maintain cooperative relationships with members of the college community, the public, and local agencies/officials.
Must possess strong verbal and written communications skills.
Ability to become proficient in computer systems and electronic equipment used by the department.
Must be honest and able to be trusted with confidential information. Work-related dishonesty or disclosure of confidential information will be grounds for termination.
Experience & Requirements:
Prior experience in police dispatching is preferred but not required.
Must be able to obtain CJIS certification (from Commonwealth of Massachusetts) at hire and retain this certification as a condition of continued employment.
Must successfully complete a background investigation prior to hire.
Must attend all department meetings as well as any other training/meetings required by law and/or the college.
Must meet a 24 hour a month minimum (shift hours worked or signed up for) and be willing to work their share of holidays, weekends, and overnight shifts.
All clothing/equipment badges and IDs issued to, or bought for, employee must be returned upon resignation.
Application Materials Should Include:
Resume
Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.
This position is subject to the successful completion of a criminal background check.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.
Merrimack College is an Equal Opportunity Employer.
$50k-62k yearly est. 17d ago
Dispatcher Coordinator
Energy North Group
Dispatcher job in Lawrence, MA
The Dispatch Coordinator fills a critical role in ensuring customer satisfaction by linking field and office operations. This position performs routing, dispatching, forecasting, planning of truck movements, driver communication, and other office duties as assigned by the Distribution Manager or Operations Manager.
Specific Responsibilities:
Schedule drivers to pick up and deliver loads to customers or vendors, while monitoring on-going communications and dispatching throughout the shift and assigning same-day deliveries to maintain optimal delivery effectiveness.
Act as the communications conduit between drivers and the Distribution office, advising the Distribution Supervisor/Operations Manager of delivery, safety, and personnel issues.
At the direction of the Distribution Supervisor/Operations Manager, build driver routes based on gallons, miles, number of stops, truck availability, and overall efficiency.
Determine appropriate delivery schedules to automatic customers, verifying the accuracy of degree days and K-factors, and correct these schedules when directed by the Distribution Supervisor.
Identify and recommend customer-specific routing and forecasting changes that drive sensible, cost-effective delivery practices.
Improve the delivery process by addressing, correcting, and adding account notes on skipped orders, inaccurate directions, tank obstructions, faulty tanks, improper notes on accounts, zoning issues, delivery area issues, safety issues, special delivery instructions, and balances due.
Resolve delivery inquiries from Customer Service Representatives and customer issues, while ensuring timely, consistent, and open lines of communication between Customer Service, Oil/Propane Service, and Distribution.
Keep Distribution Supervisor/Operations Manager informed of any issues as they arise, while guiding all communications regarding driver or customer issues to appropriate management personnel.
Adapt to rapid and significant changes in workload due to weather, road conditions and other factors influencing the delivery fleet.
Provide backup to the other dispatchers when they are sick or on vacation.
Treat all drivers respectfully, fairly, and with dignity.
Maintain appropriate licensing and credentials to be available to drive/deliver when determined necessary by the Distribution Manager/Operations Manager.
Carry out the vision and direction of the department, as presented by the Distribution Supervisor/Operations Manager.
Provide general administrative support as required and other support functions as requested by the Distribution Supervisor/Operations Manager.
Requirements
Training & Required Skills:
Prior experience in delivering distillates and propane strongly preferred.
High school diploma or equivalent.
Knowledge of fuel distribution concepts, practices, and procedures, including related government regulations, strongly preferred.
General knowledge of local highway systems in the ABS/Haffner's coverage area, which in some instances can include county and rural roads.
Strong problem-solving skills.
The ability to interact in a calm, professional manner with drivers and office staff, even under very stressful conditions.
Excellent verbal and written communication skills, with the ability to maintain strict professionalism and confidentiality.
The capability and willingness to adapt to a fast-paced and high-volume delivery operation, taking into consideration the rapid changes in demand, geography, and climate that influence the delivery process.
Propane Basic Practices and Principles Course or industry experience, if applicable.
Proficient with Microsoft Office (Excel, Word, and Outlook) and Internet applications.
Ability to work on multiple tasks simultaneously, while effectively prioritizing work to achieve company and personal goals.
Results-oriented, with a willingness to take responsibility and initiative.
Availability to work nights, weekends, holidays, and overtime at the direction of the Distribution Supervisor/Operations Manager.
Schedule: This role would require a swing shift during the heating season, such as 9:00 AM-5:00 PM or 10:00 AM-6:00 PM (with flexibility to work later during high-volume days). During the off-season, the schedule could adjust to 8:00 AM-4:00 PM or 8:30 AM-4:40 PM.
Compensation: Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $25.00 per hour.
Job Environment:
Delivery generally requires the following duties to be performed, without restrictions: the ability to push or pull up to 100 pounds; bend; lift up to 25 pounds; kneel, squat, climb, stand, walk, sit, reach, drive, perform repetitive motions, and exercise fine motor skills. Hearing and vision must meet standards for Commercial Driver's licensing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Employee Discount on gasoline, and residential propane and oil
Medical, Dental, and Vision Insurance
401K Retirement Plan with Company Match
Paid Time Off
Company Paid Life Insurance and Optional Life Insurance
Short-Term and Long-Term Disability
Critical Illness and/or Accident Insurance
About us:
Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.
At Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.
We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.
Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.
Haffner's is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.
Haffner's is committed to providing a safe work environment for all employees.
HOPHP
Salary Description $25 - $32
$25 hourly 13d ago
Dispatcher - Police Department
Town of Seabrook
Dispatcher job in Seabrook, NH
PUBLIC NOTICE
FULL-TIME EMPLOYMENT OPENING
POLICE DISPATCHER
Applications are being accepted for the position of Full-time Dispatcher in the Police Department.
Minimum Requirements:
· U.S. Citizen.
· Minimum age 21 at time of written exam.
· High School graduate or G.E.D.
· Pass written and oral exams where applicable.
· Pass psychological exam.
· Pass physical exam.
· Pass extensive background investigation.
· Experience on personal computers preferred.
· Ability to communicate well with the public.
· Willing to work nights, week-ends and holidays (rotating shifts).
· Type messages; enter and receive information from computer terminals.
Wages: 21.602 - 28.488 per hour full-time
The Town reserves the right to consider other qualifications, including but not limited to experience and employment history that are relevant to obtaining the most qualified applicant.
Applications may be obtained at the Town Hall from the office of the Town Manager from
8:00AM - 4:00PM weekdays. Applications will be accepted until position is filled.
EQUAL OPPORTUNITY EMPLOYER
$37k-48k yearly est. 60d+ ago
Truck Dispatcher South Hampton, NH
KJ Media 2.9
Dispatcher job in Haverhill, MA
Job Description
Truck Dispatcher - South Hampton, NH Trans American Trucking Service
Trans American Trucking Service, a heavy haul carrier based in New Jersey, is hiring a Dispatcher for our South Hampton, NH, terminal. The dispatcher will be responsible for coordinating freight from the base location and securing return loads to maintain consistent utilization.
If you have dispatch experience and strong communication skills, this is your chance to join a stable company with great pay and benefits.
What You'll Do
Schedule and dispatch drivers for daily freight assignments
Manage freight from the South Hampton terminal and secure backhauls for efficient operations
Coordinate daily activity for dedicated accounts operating from this facility
Communicate with drivers, customers, and internal teams to ensure schedules are met
Track shipments, monitor performance, and maintain accurate dispatch records
What We're Looking For
Minimum 2 years of truck dispatch experience
2+ years of truck dispatch experience (flatbed or heavy haul a plus)
Strong communication, organization, and problem-solving skills
Must work onsite at our South Hampton, NH terminal
What We Offer
$65,000 annual salary
Comprehensive benefits: medical, dental, vision, and prescription
401(k) with company contribution
Paid vacation and holidays
Monday-Friday schedule with a stable, established carrier
Apply today to join Trans American Trucking Service.
$65k yearly 29d ago
Automotive Service Dispatcher
Bill Dube Ford Toyota
Dispatcher job in Dover, NH
Job Description
Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now.
What We're Looking For
We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.
What We Offer
Highly productive shop
Heated shop
Shop equipped with the newest technology and equipment
Clean and professional work environment
401K with match
Full medical and dental insurance
Employee purchase plans
Life insurance
Paid vacation and holidays
Responsibilities
Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Assists in Maintaining clean work environment for our clientele
Qualifications
Minimum 1 year experience in a Service Department, Independent, or Dealership setting
Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude
High volume mentality
Must be wiling to work on Saturday
Set five day work schedule with one day off during week as well as Sunday
Must be able to pass pre-employment screens (Background & Drugs)
Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$33k-41k yearly est. 9d ago
Delivery Dispatch Coordinator
Eastern Propane Gas, Inc.
Dispatcher job in Limerick, ME
Limerick, ME - Full Time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.
Why choose Eastern?
Extensive benefits including 100% paid insurance options
Matched 401(k) options
Employee & family fuel discounts for your home
State of the art Training Center
3.5 Weeks paid time off + 7 paid holidays
Veteran's Day paid holiday for active military and veterans
Opportunity for growth
Complimentary coffee, snacks, and Thanksgiving turkey
Shortened summer hours - full pay, shorter days
Wellness reimbursement (gym, exercise classes, and more)
Tuition reimbursement
Additional voluntary benefits
Pet insurance
About this opportunity
This position is responsible for efficiently providing solutions to customer questions, concerns, and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage administrative responsibilities is essential. This position also provides support through various means to the Operations Manager.
What your role will look like
Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
Accurately and routinely process route changes and maintain ORS.
Assist Delivery Manager with the following:
Daily deployment of work force.
Dispatching of Customer accounts.
Organization of daily deliveries while maximizing available resources.
Utilize JDE and ORS systems to fulfill customer requirements.
Compilation of delivery reports and research results.
Accurately record weekly timecards.
Other duties as assigned.
What you'll bring to this role
Education: High School Diploma or GED equivalent
Ability to operate a multi-line/function telephone.
Demonstrated ability to proficiently navigate through application software programs to provide optimum customer service.
Apply now to heat up your career at Eastern!
$32k-41k yearly est. Auto-Apply 13d ago
Service Dispatcher
Dead River Company 4.8
Dispatcher job in Manchester, NH
Join Our Team -
Find Your Future!
At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!!
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
Health Insurance - Premiums as low as 5$ for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term Disability
401(k) plan with company match
Paid time off and 10 paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY and VT!
Ideal Candidate will have:
A focus on Safety!
Have strong communication and interpersonal skills
Planning and scheduling skills
The ability to work in a team environment within and between departments
Analytical skills
Technology/computer skills
The ability to hold others accountable
A commitment to exceptional customer relations
Dependability
Accuracy, organization, and attention to detail
The ability to work in a dynamic environment without distraction
Flexibility to work seasonal overtime
$32k-38k yearly est. 60d+ ago
Dispatch / Customer Service
Manchester Motor Freight Inc.
Dispatcher job in Manchester, NH
The Dispatcher is the key entry-level leader at the very center of a fast-paced team environment and is accountable to deliver results through their drivers. Our customer's needs require individuals who possess superior critical thinking skills, the ability to create solutions that exceed customer expectations and company objectives, and can effectively manage their workloads through solid tactical planning while quickly adapting to a dynamic environment. This position also requires impeccable oral and written communicative skills, the ability to demonstrate leadership and work well within a team environment. Responsibilities: The Dispatcher will manage asset utilization and drivers to ensure high delivery of customer service and fleet profitability. Additionally, the Dispatcher assists, coaches, and mentors drivers with all training and administrative items.
Responsibilities are, but not limited to:
• Managing a fleet of trucks to provide superior customer service results
• Knowledge and application of all FMCSA guidance regarding safety and driver responsibilities
• Handling urgent situations in a timely and professional manner while maintaining your poise
• Tracking drivers, loads and rail schedules to increase driver productivity and service results
• Effectively manage safety results by creating and enhancing an aggressive safety program
• Effectively network with our customer service, planning and finance functions
• Planning future workload with an emphasis on success and high driver productivity
• Other duties and responsibilities as required
Qualifications:
• The ideal candidate is a professional with excellent written and verbal communication skills
• Transportation, supply chain or logistics experience is preferred but not required
• Previous intermodal experience a plus
• Strong coaching and mentoring skills
• Strong organization and planning skills as they pertain to daily trip planning and schedules
• Possess working-level knowledge of transportation P&L metrics and levers to drive profitability
• Above average computer skills with emphasis on transportation-specific software/platforms
• Ability to prioritize workload and thrive in a fast paced, high stress environment
• Team player
$31k-38k yearly est. Auto-Apply 60d+ ago
Service Shop Dispatcher - Ira Subaru
Group 1 Automotive
Dispatcher job in Danvers, MA
Ira Subaru is part of fast-growing
Group 1 Automotive
, a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day.
Position Summary:
The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. While prior automotive service experience is beneficial but not required, candidates from diverse backgrounds will be considered. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.
Key Responsibilities:
Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
Documentation: Maintain accurate records of work assignments, job status, and completion times
Customer Focus: Support the service team in delivering timely and high-quality service to customers
Qualifications:
Strong organizational and time-management skills
Ability to balance multiple tasks and priorities in a fast-paced environment
Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus
Excellent communication and problem-solving skills
Proficiency with scheduling tools and basic computer applications
High attention to detail and methodical approach to planning
Previous automotive service experience is a plus but not required
Ideal Candidate Profile:
Highly organized and proactive.
Comfortable working in a dynamic environment with frequent changes
Brings transferable skills from industries such as manufacturing, logistics, or operations
Strong interpersonal skills to coordinate between multiple departments
The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $4,333 - $9,166.
Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company, visit *******************
Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Opportunity Employer and participates in E-Verify.
Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.
$34k-43k yearly est. Auto-Apply 20d ago
26-055 Public Safety Dispatcher - Full-Time
City of Dover, de 3.9
Dispatcher job in Dover, NH
The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, the Public Safety Dispatcher has significant involvement with walk-in traffic and is also involved in the processing of written correspondence. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to department policy.
The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, and a medical examination with drug screening. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process.
This is a full-time, 40 hour per week position. Must be willing/able to work a rotating shift. $22.73 to $32.84 per hour. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Responsible to be thoroughly familiar with the department's procedures relating to the use of radio and other communications equipment and to maintain the computerized/manual call for service systems as well as the activity log.
2. Responsible to answer all telephone calls promptly and appropriately, and assist all complainants in a calm, civil, and professional manner.
3. Coordinate police, fire and ambulance activities at the scene of crimes, motor vehicle accidents fire scenes etc.
4. Dispatch police, fire and ambulance units as necessary and required.
5. Evaluate medical emergency situations and provide necessary assistance within the scope of training and procedure.
6. Responsible to be thoroughly familiar with emergency procedures that relate to matters requiring urgent police and fire attention so as to be capable of activating them immediately.
7. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and other significant areas of the community so as to maximize the accuracy and speed of dispatch.
8. Responsible to dispatch security, medical alert and fire alarms and dispatch appropriate response units.
9. Ensure that personnel who have been dispatched on calls are fully informed of all facts effecting the safety and efficiency of their response to the call.
10. Inform the Shift Commander when contact with an officer on patrol can not be made after a reasonable amount of time.
11. Monitor closed circuit television systems in order to insure station security and the proper supervision of persons confined.
12. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the SPOTS computer, telephone or other means.
13. Render assistance to the members of the general public who make inquiries at Police Headquarters.
14. Recall off duty police personnel as may be necessary; recall off duty fire fighters as may be necessary in cases of serious fires or mutual aid assistance.
15. Report any deployment of Police Officers beyond their regularly assigned route or sectors to the Shift Commander or appropriate Division Commander.
16. Maintain equipment, especially the emergency call lines in working order and immediately report any malfunction or defect to the Communications Bureau Commander.
17. Record all significant communications as required by departmental procedures. Maintain the departmental daily log insuring an accurate recording of calls received and other significant events.
18. Explain departmental policy to the public when relative to the provision of police services.
19. Properly re-route calls for service where the offense/incident occurred in another jurisdiction.
20. Perform other duties as may be required.
21. Perform other related duties as required by the Chief of Police.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Ability to operate complicated computerized communications equipment and utilize computerized dispatching systems under stressful situations. Ability to effectively prioritize emergency situations and requests for police and fire services. Ability to project a calm, confident appearance under stress. Knowledge of the street system and the geography of the Dover area as well as the ability to direct individuals to locations within the community. Ability to speak clearly and concisely and to provide detailed information/instructions to personnel/citizens under stressful circumstances. Possess emotional stability and the ability to work in a stressful, highly responsible environment. Ability to maintain confidentiality of information. Ability to think and act quickly, calmly, and accurately in an emergency situation. Ability to type accurately at a reasonable rate of speed. Ability to demonstrate a knowledge of public safety practices and procedures. Ability to understand and follow complex oral and written instructions. Ability to view monitoring equipment within the communications center. Ability to interact successfully with the news media. Ability to sit for extended periods of time. Knowledge of warrants of arrest and related items sufficient to allow for confirmation of wanted persons. Knowledge of department records systems. Ability to prepare in depth police reports. Ability to project confidence to the public. The ability to quickly and accurately evaluate situations and provide for the proper response or course of action.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or GED required. A two- or four-year degree from an accredited college is preferred.
$22.7-32.8 hourly 6d ago
Dispatcher - Police Department
Town of Seabrook
Dispatcher job in Seabrook, NH
PUBLIC NOTICE
FULL-TIME EMPLOYMENT OPENING
POLICE DISPATCHER
Applications are being accepted for the position of Full-time Dispatcher in the Police Department.
Minimum Requirements:
U.S. Citizen.
Minimum age 21 at time of written exam.
High School graduate or G.E.D.
Pass written and oral exams where applicable.
Pass psychological exam.
Pass physical exam.
Pass extensive background investigation.
Experience on personal computers preferred.
Ability to communicate well with the public.
Willing to work nights, week-ends and holidays (rotating shifts).
Type messages; enter and receive information from computer terminals.
Wages: 21.602 28.488 per hour full-time
The Town reserves the right to consider other qualifications, including but not limited to experience and employment history that are relevant to obtaining the most qualified applicant.
Applications may be obtained at the Town Hall from the office of the Town Manager from
8:00AM 4:00PM weekdays. Applications will be accepted until position is filled.
EQUAL OPPORTUNITY EMPLOYER
$37k-48k yearly est. 9d ago
Automotive Service Dispatcher
Bill Dube Ford Toyota
Dispatcher job in Dover, NH
Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now.
What We're Looking For
We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.
What We Offer
Highly productive shop
Heated shop
Shop equipped with the newest technology and equipment
Clean and professional work environment
401K with match
Full medical and dental insurance
Employee purchase plans
Life insurance
Paid vacation and holidays
Responsibilities
Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Assists in Maintaining clean work environment for our clientele
Qualifications
Minimum 1 year experience in a Service Department, Independent, or Dealership setting
Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude
High volume mentality
Must be wiling to work on Saturday
Set five day work schedule with one day off during week as well as Sunday
Must be able to pass pre-employment screens (Background & Drugs)
Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$33k-41k yearly est. Auto-Apply 60d+ ago
Dispatch / Customer Service
Manchester Motor Freight Inc.
Dispatcher job in Manchester, NH
The Dispatcher is the key entry-level leader at the very center of a fast-paced team environment and is accountable to deliver results through their drivers. Our customer's needs require individuals who possess superior critical thinking skills, the ability to create solutions that exceed customer expectations and company objectives, and can effectively manage their workloads through solid tactical planning while quickly adapting to a dynamic environment. This position also requires impeccable oral and written communicative skills, the ability to demonstrate leadership and work well within a team environment. Responsibilities: The Dispatcher will manage asset utilization and drivers to ensure high delivery of customer service and fleet profitability. Additionally, the Dispatcher assists, coaches, and mentors drivers with all training and administrative items.
Responsibilities are, but not limited to:
• Managing a fleet of trucks to provide superior customer service results
• Knowledge and application of all FMCSA guidance regarding safety and driver responsibilities
• Handling urgent situations in a timely and professional manner while maintaining your poise
• Tracking drivers, loads and rail schedules to increase driver productivity and service results
• Effectively manage safety results by creating and enhancing an aggressive safety program
• Effectively network with our customer service, planning and finance functions
• Planning future workload with an emphasis on success and high driver productivity
• Other duties and responsibilities as required
Qualifications:
• The ideal candidate is a professional with excellent written and verbal communication skills
• Transportation, supply chain or logistics experience is preferred but not required
• Previous intermodal experience a plus
• Strong coaching and mentoring skills
• Strong organization and planning skills as they pertain to daily trip planning and schedules
• Possess working-level knowledge of transportation P&L metrics and levers to drive profitability
• Above average computer skills with emphasis on transportation-specific software/platforms
• Ability to prioritize workload and thrive in a fast paced, high stress environment
• Team player
$31k-38k yearly est. Auto-Apply 60d+ ago
Service Dispatcher
Dead River Company 4.8
Dispatcher job in Portland, ME
Join Our Team - Find Your Future!
The Service Dispatcher coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.
Essential Functions:
Courteously receives incoming service related calls from customers. Information is received, input into the computer system, and service scheduled.
Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.
Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
Reconciles billable and non-billable time for service technicians.
Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.
Other Tasks:
Performs other work-related duties as assigned.
Education:
A high school education or equivalent is preferred.
Contacts:
Service dispatchers frequently deal with customers, other employees (technicians, drivers, and office personnel), the service manager, and any sales personnel.
Experience:
Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.
Certification and Testing: No licensing or testing is required for this position.
Equipment Used:
Normal office equipment is utilized including a computer terminal, personal computer, calculator, copier, fax machine, and telephone.
Decisions Made:
This part-time service dispatcher must plan and schedule technicians time. Routine cleanings and maintenance scheduling decisions are made by the dispatcher. More complex scheduling is made in consultation with the service manager. The dispatcher handles customer complaints and service related issues. Issues that cannot be satisfactorily resolved are referred to the service manager.
Safety Considerations:
Safety considerations relate to proper ergonomics in an office setting including proper work station and computer terminal setup.
Other Attributes Required:
Good communication and listening skills
Planning and scheduling skills
Accuracy, organization, and attention to detail
Analytical skills
Dependability
Courteous demeanor and professional appearance
Flexibility to work overtime
Ability to work in a dynamic environment without distraction
Work Environment:
Most of the work is performed in an office setting with controlled temperatures. The heating season is typically faster paced than the rest of the year.
Physical Requirements Analysis:
The position requires frequent sitting with occasional standing and walking
There is frequent use of the fingers to write, input data into a computer system, and handle paperwork
There is frequent communication involving both speaking and listening
Weight or Force Moved:
There is rarely a need to lift or move an object weighing more than 10 pounds. Assistance is available for lifting heavier items.
$27k-33k yearly est. 60d+ ago
Service Shop Dispatcher - Ira Subaru
Group 1 Automotive
Dispatcher job in Danvers, MA
Ira Subaru is part of fast-growing
Group 1 Automotive
, a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day.
Position Summary:
The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. While prior automotive service experience is beneficial but not required, candidates from diverse backgrounds will be considered. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.
Key Responsibilities:
Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity
Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met
Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs
Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays
Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times
Documentation: Maintain accurate records of work assignments, job status, and completion times
Customer Focus: Support the service team in delivering timely and high-quality service to customers
Qualifications:
Strong organizational and time-management skills
Ability to balance multiple tasks and priorities in a fast-paced environment
Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus
Excellent communication and problem-solving skills
Proficiency with scheduling tools and basic computer applications
High attention to detail and methodical approach to planning
Previous automotive service experience is a plus but not required
Ideal Candidate Profile:
Highly organized and proactive.
Comfortable working in a dynamic environment with frequent changes
Brings transferable skills from industries such as manufacturing, logistics, or operations
Strong interpersonal skills to coordinate between multiple departments
The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $4,333 - $9,166.
Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company, visit *******************
Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Opportunity Employer and participates in E-Verify.
The average dispatcher in York, ME earns between $25,000 and $40,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.