Dispute resolution analyst vs alternative dispute resolution mediator

Differences between dispute resolution analyst and alternative dispute resolution mediator duties and responsibilities

Dispute resolution analyst example responsibilities.

• Lead the requirement gathering effort from key customers for development of new JAVA applications and for troubleshooting customer issues.
• Perform data entry into PeopleSoft and process write off with resolution codes.
• Negotiate settlement offers with clients to prevent litigation and reduce costs associate with arbitration.
• Research corporate actions and security pricing using Bloomberg and bank websites to provide accurate information for processing within the database.
• Complete daily tally, communication logs, benefit updates, medical policy reviews and review policies and procedures using SharePoint applications.
• Process and log all OGC incoming and outgoing mail on a daily basis.
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Alternative dispute resolution mediator example responsibilities.

• Utilize strategic negotiation tactics and creative problem-solving skills to achieve amicable settlements.
• Practice conflict resolution techniques, mediation process, neutrality, agreement writing and ethics.
• Used persuasion skills to successfully resolve cases prior to arbitration.
• Encourage negotiation in a variety of cases involving employment discrimination, co-worker conflicts, and landlord-tenant disputes.
• Represent BBB at various functions and interact with governmental authorities, when necessary.
• Process consumer complaints and conciliates disputes that meets the BBB dispute processing procedures.
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