Field collector vs collections, customer service

Differences between field collector and collections, customer service duties and responsibilities

Field collector example responsibilities.

• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Require to collect a payment towards PSEG accounts or temporarily disconnect electric and or gas services.
• Disconnect customers gas services by shutting down and locking the meter and removing any rental equipment until unpaid balances are collect.
• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Receive FPL customer light bill payments and post amount paid to customer account.
• Deposit large amount of money collect from FPL customer to the bank every day.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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