Field collector vs collections representative

The differences between field collectors and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field collector and a collections representative. Additionally, a field collector has an average salary of $36,565, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a field collector include customer service, payment arrangements and delinquent accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Field collector vs collections representative overview

	Field Collector	Collections Representative
Yearly salary	$36,565	$34,015
Hourly rate	$17.58	$16.35
Growth rate	-8%	-8%
Number of jobs	48,085	85,275
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Field collector vs collections representative salary

Field collectors and collections representatives have different pay scales, as shown below.

	Field Collector	Collections Representative
Average salary	$36,565	$34,015
Salary range	Between $31,000 And $42,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between field collector and collections representative education

There are a few differences between a field collector and a collections representative in terms of educational background:

	Field Collector	Collections Representative
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Field collector vs collections representative demographics

Here are the differences between field collectors' and collections representatives' demographics:

	Field Collector	Collections Representative
Average age	46	46
Gender ratio	Male, 61.3% Female, 38.7%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 12.5% Unknown, 3.9% Hispanic or Latino, 22.9% Asian, 3.3% White, 57.0% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between field collector and collections representative duties and responsibilities

Field collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Require to collect a payment towards PSEG accounts or temporarily disconnect electric and or gas services.
Disconnect customers gas services by shutting down and locking the meter and removing any rental equipment until unpaid balances are collect.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Receive FPL customer light bill payments and post amount paid to customer account.
Deposit large amount of money collect from FPL customer to the bank every day.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Field collector vs collections representative skills

Common field collector skills

Customer Service, 17%
Payment Arrangements, 16%
Delinquent Accounts, 10%
Customer Complaints, 9%
Disconnect, 8%
Due Balances, 6%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Field Collector
Field Collector vs Collections Representative

Updated January 8, 2025

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