Post job

Field service technician vs senior service technician

The differences between field service technicians and senior service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field service technician and a senior service technician. Additionally, a senior service technician has an average salary of $74,893, which is higher than the $54,339 average annual salary of a field service technician.

The top three skills for a field service technician include customer service, preventative maintenance and customer satisfaction. The most important skills for a senior service technician are customer service, preventative maintenance, and java.

Field service technician vs senior service technician overview

Field Service TechnicianSenior Service Technician
Yearly salary$54,339$74,893
Hourly rate$26.12$36.01
Growth rate8%8%
Number of jobs167,298134,284
Job satisfaction--
Most common degreeAssociate Degree, 40%Associate Degree, 39%
Average age4444
Years of experience1212

What does a field service technician do?

Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.

What does a senior service technician do?

A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.

Field service technician vs senior service technician salary

Field service technicians and senior service technicians have different pay scales, as shown below.

Field Service TechnicianSenior Service Technician
Average salary$54,339$74,893
Salary rangeBetween $35,000 And $82,000Between $51,000 And $108,000
Highest paying CitySan Francisco, CASeattle, WA
Highest paying stateCaliforniaWashington
Best paying companyGoogleUBS
Best paying industryFinanceEnergy

Differences between field service technician and senior service technician education

There are a few differences between a field service technician and a senior service technician in terms of educational background:

Field Service TechnicianSenior Service Technician
Most common degreeAssociate Degree, 40%Associate Degree, 39%
Most common majorElectrical EngineeringElectrical Engineering
Most common college--

Field service technician vs senior service technician demographics

Here are the differences between field service technicians' and senior service technicians' demographics:

Field Service TechnicianSenior Service Technician
Average age4444
Gender ratioMale, 92.3% Female, 7.7%Male, 88.2% Female, 11.8%
Race ratioBlack or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7%Black or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7%
LGBT Percentage1%1%

Differences between field service technician and senior service technician duties and responsibilities

Field service technician example responsibilities.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Show more

Senior service technician example responsibilities.

  • Create and manage a VOIP lab environment used for product staging and development testing.
  • Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
  • Lead reporting team in defining application architecture for high-volume reporting system.
  • Perform firmware and Bios upgrade for hard drives and system boards.
  • Design, surface mount solder, build, and troubleshoot PCB boards.
  • Assign to repair field return communication PCB's using logic analyzer and schematics.
  • Show more

Field service technician vs senior service technician skills

Common field service technician skills
  • Customer Service, 19%
  • Preventative Maintenance, 8%
  • Customer Satisfaction, 6%
  • Technical Support, 5%
  • Hand Tools, 4%
  • Test Equipment, 3%
Common senior service technician skills
  • Customer Service, 14%
  • Preventative Maintenance, 7%
  • Java, 6%
  • CAD, 6%
  • Hand Tools, 6%
  • HVAC, 6%

Browse installation, maintenance and repair jobs