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The differences between field service technicians and service line technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field service technician and a service line technician. Additionally, a field service technician has an average salary of $54,339, which is higher than the $33,049 average annual salary of a service line technician.
The top three skills for a field service technician include customer service, preventative maintenance and customer satisfaction. The most important skills for a service line technician are shuttle service, ground service equipment, and customer service.
| Field Service Technician | Service Line Technician | |
| Yearly salary | $54,339 | $33,049 |
| Hourly rate | $26.12 | $15.89 |
| Growth rate | 8% | 8% |
| Number of jobs | 167,298 | 122,081 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 37% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Line service technicians support all ground operations for aviation establishments, electrical utilities, and industrial organizations by maintaining and repairing overhead lines and electrical grids to ensure safe departure and arrival of aircraft. They also conduct refueling operations and park the arriving aircraft. The job requires good decision-making skills, the ability to adapt to the dynamic working environment, good interpersonal skills, and the ability to follow company safety protocols since it involves flammable and hazardous materials.
Field service technicians and service line technicians have different pay scales, as shown below.
| Field Service Technician | Service Line Technician | |
| Average salary | $54,339 | $33,049 |
| Salary range | Between $35,000 And $82,000 | Between $26,000 And $40,000 |
| Highest paying City | San Francisco, CA | Scottsdale, AZ |
| Highest paying state | California | Hawaii |
| Best paying company | Cognizant | |
| Best paying industry | Finance | Transportation |
There are a few differences between a field service technician and a service line technician in terms of educational background:
| Field Service Technician | Service Line Technician | |
| Most common degree | Associate Degree, 40% | Bachelor's Degree, 37% |
| Most common major | Electrical Engineering | Aviation |
| Most common college | - | - |
Here are the differences between field service technicians' and service line technicians' demographics:
| Field Service Technician | Service Line Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 92.3% Female, 7.7% | Male, 88.7% Female, 11.3% |
| Race ratio | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% | Black or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.7% Asian, 1.7% White, 71.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |