Veterinary Receptionist
Front desk receptionist job in Michigan City, IN
Michigan City Animal Hospital has an opportunity for a Veterinary Receptionist to join our team! Shift Details: This is a Full-Time position (30+ hours/week) Compensation: $15.00 - $17.00/hour (based on experience)
Desired Experience: Customer service background required. Professional receptionist, administrative, or veterinary/animal industry experience preferred.
What We Are Looking For: We are looking for a professional who will love and care for our clients, and their fur family. While we care for pets as a veterinary hospital, the CSR position is exclusively interacting with our staff with the goal of client satisfaction (not interacting directly with the pets). We pride ourselves in being a drama free environment that will help you grow professionally. This is an extremely rewarding job and very impactful to our community.
What We Offer:
A dynamic and supportive team environment where collaboration and compassion are valued.
Opportunities for growth and advancement within our rapidly expanding practice.
Get the work-life balance you deserve with a great schedule
Competitive compensation and benefits package, including medical, dental, and vision coverage.
401K plan with company match
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
* Maintain and uphold the Core Values and Mission Statement of MPH.
* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
* Verify the eligibility of clients with charge accounts.
* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
* Fill prescriptions refill forms and provide routine administrations instructions to clients.
* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
* Demonstrated commitment to MPH core values.
* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
* Must have excellent spelling and grammar.
* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
* Ability to display tact and respect with clients and team members, even when busy or hectic.
* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyData Entry - 1861487
Front desk receptionist job in Merrillville, IN
Job Description
Organization in Merrillville Requires a Data Entry Clerk for an Immediate Start!
If you meet the qualifications below, APPLY NOW!
Pay Rate: $16.00/Hour
We are seeking a detail-oriented and organized individual to join our clients team as a Data Entry Clerk. As a Data Entry Clerk, you will be responsible for accurately inputting and maintaining order entry data into their computerized systems. This is an excellent opportunity for someone who posesses strong organizational skills.
Responsibilities
- Transcribe data from source documents into computerized databases
- Verify accuracy and completeness of data entered
- File and maintain physical and electronic records
- Perform regular data backups to ensure data integrity
- Assist with order entry and processing
- Provide administrative support as needed
Qualifications
- Proficient in Microsoft Office, particularly Excel
- Strong attention to detail and accuracy
- Excellent organizational skills
- Previous experience in a clerical or administrative role is preferred
- Familiarity with computerized databases is a plus
If you are a highly organized individual with strong data entry skills, we encourage you to apply for this position. Join our team and contribute to the efficient operation of our organization.
Front Desk Receptionist (Blue Island)
Front desk receptionist job in Blue Island, IL
Job Description
The Role: Dental Dreams LLC in Blue Island, IL is now hiring Bilingual Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We: Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and more
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual (Spanish)
Customer Service experience
Dentrix, and/or Eaglesoft
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Front Desk Team Member
Front desk receptionist job in Schererville, IN
Job Details Schererville - Schererville, IN $15.00 HourlyDescription
Join the Judgement Free Zone - Now Hiring Front Desk Team Members!
At Planet Fitness, we pride ourselves on providing a welcoming, non-intimidating environment for everyone. We're currently hiring Front Desk Team Members who are enthusiastic, friendly, and ready to help us keep our positive energy going strong!
As a Front Desk Team Member, you'll be the first point of contact for our amazing members and guests. You'll play a key role in creating a great experience by greeting visitors, answering questions, managing memberships, and keeping the club clean and organized.
Now Starting at $15/Hour - Plus These Great Benefits:
Free Black Card Membership
Paid Personal Time Off
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Friendly, supportive team culture
Consistent and flexible scheduling
Training and opportunities for career growth
Enjoy extra earning potential through incentives and bonuses
What You'll Do:
Greet all members and guests to ensure a warm, welcoming environment
Check members in, give club tours, and sign-up new members
Answer phone calls and handle member inquiries professionally
Update member information and assist with billing or account changes
Process transactions using our Point-of-Sale system
Perform cleaning and sanitizing tasks to keep the club spotless
What We're Looking For:
Positive and upbeat attitude with great customer service skills
Basic computer knowledge and attention to detail
Dependable and punctual
CPR/AED certified (otherwise, we will provide certification)
Prior customer service experience is a plus
Must be 18 years or older
Physical Requirements:
Must be able to stand, walk, and talk throughout your shift
Must be able to lift up to 60 lbs.
Must help maintain overall club cleanliness
Ready to Join the Planet?
Apply now and be part of a team that's making fitness fun, friendly, and judgment-free for all!
Med Receptionist/Float (BMG)
Front desk receptionist job in South Bend, IN
Job Title: Medical Receptionist / Float Department: Beacon Medical Group (BMG) The Medical Receptionist/Float provides front-desk support and basic patient care across multiple Beacon Medical Group locations. This role includes greeting patients, scheduling appointments, verifying insurance, processing payments, and supporting clinical workflows. As a float, flexibility and travel to various practice sites are required.
Key Responsibilities
* Greet and check in patients; answer phones and manage messages.
* Schedule appointments and maintain provider calendars.
* Verify insurance, update patient records, and process payments.
* Support prescription refills, test scheduling, and prior authorizations.
* Assist with patient flow and clerical tasks as needed.
* Travel to and provide coverage at multiple BMG offices.
Requirements
* High school diploma or equivalent preferred
* 1+ year of office or medical experience preferred
* Strong communication, computer, and organizational skills
* Bilingual (Spanish) a plus
* CPR certification (BCLS) required for direct care
Work Environment
* Medical office setting
* Flexible schedule with potential travel between locations
* Physical stamina for front-desk and occasional patient support duties
Our Mission
Deliver outstanding care, inspire health, and connect with heart.
Hotel Front Desk Agent - full & part time
Front desk receptionist job in South Bend, IN
Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly-and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka! If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role-you're building a career with a company that values your contributions and is committed to your success. Job Summary: ***This position is at the Courtyard Marriott DTSB, Springhill Suites by Marriott on 933, and Holiday Inn on 933.*** The Front Desk Agent (FDA) is the first point of contact for guests. This position is responsible for ensuring a warm and welcoming environment for all guests, checking guests in and out, managing reservations, addressing guest inquiries and requests, and handling any issues or concerns during their stay. The FDA plays a key role in maintaining high levels of guest satisfaction by providing exceptional customer service and ensuring that the hotel runs smoothly. Key Responsibilities:
Guest Check-In and Check-Out:
Greet guests upon arrival with a friendly, professional demeanor.
Verify guest information and process check-ins and check-outs efficiently.
Assign rooms according to guest preferences and ensure that the correct information is entered into the hotel management system.
Provide guests with necessary information about hotel amenities, services, and policies.
Guest Service & Satisfaction:
Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction.
Assist guests with special requests, such as room upgrades, early check-ins, late check-outs, and reservations.
Handle guest complaints or issues and work towards a satisfactory resolution in a calm and efficient manner.
Maintain positive guest relationships by ensuring excellent customer service and ensuring their needs are met.
Reservations & Room Assignments:
Manage room reservations by confirming bookings, making changes or cancellations as needed, and handling guest inquiries related to availability.
Assist with group reservations, special requests, and events.
Maintain accurate records of guest bookings and ensure all information is up-to-date in the hotel management system.
Communication & Coordination:
Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and that any issues are addressed promptly.
Relay important information to other hotel departments to ensure smooth operations and guest satisfaction.
Communicate any special guest needs, concerns, or requests to the appropriate department for follow-up.
Handling Cash and Payments:
Process guest payments accurately, including cash, credit card, and other forms of payment.
Handle cash and operate the hotel's point-of-sale (POS) system in accordance with hotel policies.
Maintain accurate records of financial transactions, including guest folios and invoices.
Security & Safety:
Ensure the safety and security of guests and their belongings, reporting any incidents or concerns to management as necessary.
Ensure that all keys and access codes are managed according to hotel security procedures.
Assist in emergency situations, following hotel safety protocols.
Administrative & Miscellaneous Duties:
Perform general clerical duties such as answering phones, making wake-up calls, and maintaining a clean and organized front desk area.
Assist with handling guest mail, packages, and messages.
Ensure the front desk area is stocked with necessary materials, such as brochures, maps, and other information for guests.
Qualifications:
Education & Experience:
High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
Previous experience in a customer service or hospitality role is highly desirable.
Experience with hotel property management systems (PMS) and reservation software is a plus.
Skills & Knowledge:
Strong communication and interpersonal skills, with a focus on customer service.
Ability to multitask and manage time efficiently in a fast-paced environment.
Attention to detail and accuracy in data entry and handling financial transactions.
Ability to handle guest complaints and resolve issues in a professional and effective manner.
Basic computer skills and proficiency with Microsoft Office applications.
Knowledge of hotel services and amenities, and the ability to promote them to guests.
Personal Characteristics:
Friendly, approachable, and professional demeanor.
Strong problem-solving skills and ability to think on your feet.
Ability to work independently and as part of a team.
Positive attitude and a genuine desire to assist guests.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Physical Demands:
Ability to stand, walk, and move around the front desk area for extended periods of time.
Ability to lift and carry up to 25 pounds when necessary.
Flexibility to work varied shifts, including weekends, holidays, and evening hours.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Veterinary Receptionist - South Bend, IN
Front desk receptionist job in South Bend, IN
Who we are
Western Veterinary Clinic is Hiring a Veterinary Receptionist!
Details
Role: Veterinary Receptionist
Status: Full-time
Salary: $10-$15 per hour (depending on experience)
Schedule: TBD
Western Veterinary Clinic is looking to add a friendly and dedicated Veterinary Receptionist to our team! We are a multi-doctor practice that sees many different species, Great and Small! We have a family atmosphere and share our love and desire to help the pets of Michiana.
This position would include CSR (Customer Service Representative) duties including being the front line for our clients and patients and maintaining a smiling face! :) You would be taking phone calls, triaging medical needs of the pet via scheduling appointments, or getting information to the doctor. Checking in and out patients and collecting payments is another important role. Each member of our team has a vital role in the care of our patients as well as providing outstanding customer service to our clients. Veterinary experience is preferred; however, we will train the right candidate!
Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program
Join Our Team!
Think you're the veterinary receptionist we're looking for? Apply today!
Diversity, equity, and inclusion are core values at Western Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Auto-ApplyFront Desk Agent
Front desk receptionist job in Merrillville, IN
**MUST HAVE PREVIOUS DENTAL EXPERIENCE**
We are looking for a qualified full-time Front Desk to act as the first point of contact for patients in our Dental office! The right applicant will have experience greeting patients, verifying insurance and personal information, answering questions and directing patients until they are met by the Dental Assistant. Front Desk is responsible for general administrative tasks associated with the efficient running of the office.
Responsibilities
Greet patients and check guests in according to established office protocols and verify and update patient information
Move patients through appointments as scheduled and schedule appointments ensuring patients are attended to on time
Collect payments from patients at time of treatment and Inform patients of financial treatment plan options
Manage inbound and outbound calls in a timely manner
Requirements
Previous administrative work in a dental office is required
Positive attitude and enthusiasm for the workday
Excellent customer service skills with an outgoing, people friendly personality
The ideal applicant will display and demonstrate excellent communication skills with staff and patients
Desire to learn new skills and expand your potential
Schedule is Monday - Saturday, with one day off
Compensation Package and Benefits
Compensation will be comprised of a base salary that is commensurate with experience
Full Medical Insurance with BCBS, employer pays on average 66% of premium!
Dental/Vision
Short Term and Long Term Disability Coverage
Life Insurance
401(k) with matching
Flexible Spending account
and more!
Job Type: Full-Time
Company Overview
United Dental Partners is a very fast-growing Dental Support Organization (DSO) serving multi-specialty dental practices in Chicago and Northwest Indiana. The multi-specialty dental groups we serve collectively care for children and adults and offer general, pediatric, orthodontic and oral surgery care.
We work in an energetic environment with phenomenal people who love providing fantastic care for patients and know that our ability to provide consistently great care is underpinned by the personalities and values of the people we hire.
Job Type: Full-time
Auto-ApplyFront Desk Receptionist
Front desk receptionist job in Granger, IN
Client Profile\- Medical facility offering assisted living and memory care.
Job Summary\- Responsible for front line administrative support to residents, visitors and internal and external staff and support staff.
Responsibilities
Operate telephone switchboard to answer, screen and forward calls, provide information and respond to inquiries; take messages.
Check and handle all voicemails (including those that come through via email)
Great all residents and guests in a courteous and professional manner; direct or escorts individuals to specific destinations
Daily resident check in\/check out; ensure residents are signing the front desk binder
Enter daily safety and resident falls report; snow log report when applicable
Monitor Nurse Call system and respond accordingly
Enter transportation and work order request into system as needed.
Sort and deliver all mail, internal messages and packages to residents and staff.
Reserve the private dining area for residents and guests.
Know emergency call systems and emergency procedures (fire, medical, and police)
Keep immediate supervisor fully informed of all situations or unusual matters of significance coming to his\/her attention so prompt action can be taken.
Refer all prospective residents and families to leasing team.
Distribute applications to prospective employees.
Other duties including special projects as assigned.
Qualifications
High School diploma; or three to five years related experience and or training or equivalent combination of education and experience
Minimum of three years of office experience
Experience working with the elderly is a plus
Intermediate computer skills; including knowledgeable of Microsoft Office Suite
Must have excellent customer service skills; patience; empathy
Must be able to respond to emergencies in a calm manner
Hours: M\-F 8:30am to 4:30pm
Starting pay: $14.00 to $16.00 hourly; competitive health insurance and benefits.
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Front Desk Receptionist
Front desk receptionist job in Dolton, IL
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
* Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
* Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
* Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
* Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
* Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
* Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
* Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
* Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
* Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
* Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
* Participates in daily and weekly huddles to provide details on patients.
* Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
Other responsibilities may include:
* Maintains the confidentiality of patients' personal information and medical records.
* Reviews patients' personal and appointment information for completeness and accuracy.
* Transmits correspondence by mail, email or fax.
* Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
* Exceptional customer service skills and passion for serving others
* Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
* Knowledge of ChenMed Medical products, services, standards, policies and procedures
* Skilled in operating phones, personal computers, software and other basic IT systems
* Ability to communicate with employees, patients and other individuals in a professional and courteous manner
* Detail-oriented to ensure accuracy of reports and data
* Outstanding verbal and written communication skills
* Demonstrated strong listening skills
* Positive and professional attitude
* Knowledge of ChenMed Medical products, services, standards, policies and procedures
* Proficient in Microsoft Office Suite products including Excel, Word and Outlook
* Ability and willingness to travel locally and regionally up to 10% of the time
* Spoken and written fluency in English
PAY RANGE:
$14.3 - $20.42 Hourly
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Entry Level Clerical
Front desk receptionist job in Goshen, IN
Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening. Responsibilities
Data entry
Maintain files
Organize files
Other duties as assigned
Qualifications
Basic computer skills
Basic Microsoft Office skills
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
Front Desk Agent (PM)
Front desk receptionist job in Munster, IN
Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including:
Shift is 3pm-11pm
Greeting guests as they arrive at the hotel
Checking guests in and out of the hotel
Answering phone calls and responding to emails
Assisting guests with any questions or concerns they may have
Maintaining accurate records of guest information and room assignments
Handling cash and credit card transactions
Providing information about hotel amenities and local attractions
Ensuring that the front desk area is clean and organized
The ideal candidate for this position will possess the following skills:
Excellent customer service skills
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Ability to work well under pressure
Proficiency in using hotel front desk software and equipment
Basic math skills
Flexibility to work different shifts, including weekends and holidays
Benefits include:
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on-demand pay”)
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
Bilingual Front Desk Receptionist (Chicago Heights)
Front desk receptionist job in Chicago Heights, IL
The Role : Dental Dreams LLC in Chicago Heights, IL is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent service to our patients. The ideal candidate will be bilingual (Spanish), with great customer service skills and a passion for helping others.
Who Are We : Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
FREE dental treatment at our locations
PTO
401K
Life Insurance, Pet Insurance and More
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual (Spanish)
Customer Service experience
Dentrix and/or Eaglesoft
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Auto-ApplyMed Receptionist/Float (BMG)
Front desk receptionist job in South Bend, IN
Sign On Bonus $1,000 Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports. Is responsible for performing a variety of duties in a float capacity including traveling to multiple physician practices as needed/scheduled.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs various reception and clerical duties in accordance with established policies and procedures by:
* Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments.
* Answering the telephone and taking and relaying messages to clinical staff accurately.
* Scheduling patients with physician providers and maintaining appointments with physician(s) rotation.
* Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system.
* Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed.
* Maintaining patient records, entering charges and posting services performed by the provider.
* Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval.
* Scheduling medical testing, procedures, ancillary services and surgeries for patients.
* Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate.
* Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person.
* Paging physician when necessary and sending information regarding call status and imaging assignments daily.
* When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly, and monitors are sent to patients.
* Performing clerical duties including faxing, copying, typing notes and memos.
* Ordering office supplies and maintaining adequate inventory of supplies.
* Opening and sorting mail daily.
Performs basic patient care duties by:
* Assisting the physician if necessary.
* Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Participating in committees as requested.
* Enhancing professional growth and development through in-service meetings and educational programs as approved.
* Completing other job-related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired.
Knowledge & Skills
* Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
* Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
* Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
* Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
* Requires analytical skills necessary to solve patient problems and interpret data.
Working Conditions
* Works in a medical office environment.
* Flexible work hours.
Physical Demands
* Requires the physical ability and stamina to perform the essential functions of the position.
Front Desk Receptionist
Front desk receptionist job in Dolton, IL
We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
Participates in daily and weekly huddles to provide details on patients.
Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
Other responsibilities may include:
Maintains the confidentiality of patients' personal information and medical records.
Reviews patients' personal and appointment information for completeness and accuracy.
Transmits correspondence by mail, email or fax.
Performs other duties as assigned and modified at manager's discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
Exceptional customer service skills and passion for serving others
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Skilled in operating phones, personal computers, software and other basic IT systems
Ability to communicate with employees, patients and other individuals in a professional and courteous manner
Detail-oriented to ensure accuracy of reports and data
Outstanding verbal and written communication skills
Demonstrated strong listening skills
Positive and professional attitude
Knowledge of ChenMed Medical products, services, standards, policies and procedures
Proficient in Microsoft Office Suite products including Excel, Word and Outlook
Ability and willingness to travel locally and regionally up to 10% of the time
Spoken and written fluency in English
PAY RANGE:
$14.3 - $20.42 Hourly
EMPLOYEE BENEFITS
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite
Auto-ApplyHotel Front Desk Agent
Front desk receptionist job in Mishawaka, IN
Join One of Northern Indiana's Leading Hospitality Groups As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly-and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka! If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role-you're building a career with a company that values your contributions and is committed to your success. Job Summary: ***This position is at both Courtyard Marriott and Springhill Suites by Marriott in Mishawaka.*** The Front Desk Agent is the first point of contact for guests. This position is responsible for ensuring a warm and welcoming environment for all guests, checking guests in and out, managing reservations, addressing guest inquiries and requests, and handling any issues or concerns during their stay. The FDA plays a key role in maintaining high levels of guest satisfaction by providing exceptional customer service and ensuring that the hotel runs smoothly. Key Responsibilities:
Guest Check-In and Check-Out:
Greet guests upon arrival with a friendly, professional demeanor.
Verify guest information and process check-ins and check-outs efficiently.
Assign rooms according to guest preferences and ensure that the correct information is entered into the hotel management system.
Provide guests with necessary information about hotel amenities, services, and policies.
Guest Service & Satisfaction:
Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction.
Assist guests with special requests, such as room upgrades, early check-ins, late check-outs, and reservations.
Handle guest complaints or issues and work towards a satisfactory resolution in a calm and efficient manner.
Maintain positive guest relationships by ensuring excellent customer service and ensuring their needs are met.
Reservations & Room Assignments:
Manage room reservations by confirming bookings, making changes or cancellations as needed, and handling guest inquiries related to availability.
Assist with group reservations, special requests, and events.
Maintain accurate records of guest bookings and ensure all information is up-to-date in the hotel management system.
Communication & Coordination:
Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and that any issues are addressed promptly.
Relay important information to other hotel departments to ensure smooth operations and guest satisfaction.
Communicate any special guest needs, concerns, or requests to the appropriate department for follow-up.
Handling Cash and Payments:
Process guest payments accurately, including cash, credit card, and other forms of payment.
Handle cash and operate the hotel's point-of-sale (POS) system in accordance with hotel policies.
Maintain accurate records of financial transactions, including guest folios and invoices.
Security & Safety:
Ensure the safety and security of guests and their belongings, reporting any incidents or concerns to management as necessary.
Ensure that all keys and access codes are managed according to hotel security procedures.
Assist in emergency situations, following hotel safety protocols.
Administrative & Miscellaneous Duties:
Perform general clerical duties such as answering phones, making wake-up calls, and maintaining a clean and organized front desk area.
Assist with handling guest mail, packages, and messages.
Ensure the front desk area is stocked with necessary materials, such as brochures, maps, and other information for guests.
Qualifications:
Education & Experience:
High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
Previous experience in a customer service or hospitality role is highly desirable.
Experience with hotel property management systems (PMS) and reservation software is a plus.
Skills & Knowledge:
Strong communication and interpersonal skills, with a focus on customer service.
Ability to multitask and manage time efficiently in a fast-paced environment.
Attention to detail and accuracy in data entry and handling financial transactions.
Ability to handle guest complaints and resolve issues in a professional and effective manner.
Basic computer skills and proficiency with Microsoft Office applications.
Knowledge of hotel services and amenities, and the ability to promote them to guests.
Personal Characteristics:
Friendly, approachable, and professional demeanor.
Strong problem-solving skills and ability to think on your feet.
Ability to work independently and as part of a team.
Positive attitude and a genuine desire to assist guests.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Physical Demands:
Ability to stand, walk, and move around the front desk area for extended periods of time.
Ability to lift and carry up to 25 pounds when necessary.
Flexibility to work varied shifts, including weekends, holidays, and evening hours.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Front Desk Agent (AM)
Front desk receptionist job in Munster, IN
Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including:
Schedule is 7am-3pm
Greeting guests as they arrive at the hotel
Checking guests in and out of the hotel
Answering phone calls and responding to emails
Assisting guests with any questions or concerns they may have
Maintaining accurate records of guest information and room assignments
Handling cash and credit card transactions
Providing information about hotel amenities and local attractions
Ensuring that the front desk area is clean and organized
The ideal candidate for this position will possess the following skills:
Excellent customer service skills
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Ability to work well under pressure
Proficiency in using hotel front desk software and equipment
Basic math skills
Flexibility to work different shifts, including weekends and holidays
Benefits include:
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on-demand pay”)
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
Medical Receptionist (BMG)
Front desk receptionist job in South Bend, IN
$1,000.00 Sign On Bonus Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties. Duties include greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports.
MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs various reception and clerical duties in accordance with established policies and procedures by:
* Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments.
* Answering the telephone and taking and relaying messages to clinical staff accurately.
* Scheduling patients with physician providers and maintaining appointments with physician(s) rotation.
* Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system.
* Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed.
* Maintaining patient records, entering charges and posting services performed by the provider.
* Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval.
* Scheduling medical testing, procedures, ancillary services and surgeries for patients.
* Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate.
* Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person.
* Paging physician when necessary and sending information regarding call status and imaging assignments daily.
* When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly and monitors are sent to patients.
* Performing clerical duties including faxing, copying, typing notes and memos.
* Ordering office supplies and maintaining adequate inventory of supplies.
* Opening and sorting mail daily.
Performs basic patient care duties by:
* Assisting the physician if necessary.
* Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Participating in committees as requested.
* Enhancing professional growth and development through in-service meetings and educational programs as approved.
* Completing other job-related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired.
Knowledge & Skills
* Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
* Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
* Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
* Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
* Requires analytical skills necessary to solve patient problems and interpret data.
Working Conditions
* Works in a medical office environment.
* Flexible work hours.
Physical Demands
* Requires the physical ability and stamina to perform the essential functions of the position.
Front Desk Receptionist
Front desk receptionist job in Dolton, IL
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
+ Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
+ Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
+ Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
+ Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
+ Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
+ Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
+ Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
+ Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
+ Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
+ Participates in daily and weekly huddles to provide details on patients.
+ Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
**_Other responsibilities may include:_**
+ Maintains the confidentiality of patients' personal information and medical records.
+ Reviews patients' personal and appointment information for completeness and accuracy.
+ Transmits correspondence by mail, email or fax.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Exceptional customer service skills and passion for serving others
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals in a professional and courteous manner
+ Detail-oriented to ensure accuracy of reports and data
+ Outstanding verbal and written communication skills
+ Demonstrated strong listening skills
+ Positive and professional attitude
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Proficient in Microsoft Office Suite products including Excel, Word and Outlook
+ Ability and willingness to travel locally and regionally up to 10% of the time
+ Spoken and written fluency in English
**PAY RANGE:**
$14.3 - $20.42 Hourly
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
Hotel Front Desk Agent
Front desk receptionist job in Hammond, IN
Join One of Northern Indiana's Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly-and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service, a passion for hospitality, and a drive to grow, you'll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role-you're building a career with a company that values your contributions and is committed to your success.
Job Summary: The Guest Service Representative (GSR) is the first point of contact for guests. This position is responsible for ensuring a warm and welcoming environment for all guests, checking guests in and out, managing reservations, addressing guest inquiries and requests, and handling any issues or concerns during their stay. The GSR plays a key role in maintaining high levels of guest satisfaction by providing exceptional customer service and ensuring that the hotel runs smoothly. Key Responsibilities:
Guest Check-In and Check-Out:
Greet guests upon arrival with a friendly, professional demeanor.
Verify guest information and process check-ins and check-outs efficiently.
Assign rooms according to guest preferences and ensure that the correct information is entered into the hotel management system.
Provide guests with necessary information about hotel amenities, services, and policies.
Guest Service & Satisfaction:
Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction.
Assist guests with special requests, such as room upgrades, early check-ins, late check-outs, and reservations.
Handle guest complaints or issues and work towards a satisfactory resolution in a calm and efficient manner.
Maintain positive guest relationships by ensuring excellent customer service and ensuring their needs are met.
Reservations & Room Assignments:
Manage room reservations by confirming bookings, making changes or cancellations as needed, and handling guest inquiries related to availability.
Assist with group reservations, special requests, and events.
Maintain accurate records of guest bookings and ensure all information is up-to-date in the hotel management system.
Communication & Coordination:
Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and that any issues are addressed promptly.
Relay important information to other hotel departments to ensure smooth operations and guest satisfaction.
Communicate any special guest needs, concerns, or requests to the appropriate department for follow-up.
Handling Cash and Payments:
Process guest payments accurately, including cash, credit card, and other forms of payment.
Handle cash and operate the hotel's point-of-sale (POS) system in accordance with hotel policies.
Maintain accurate records of financial transactions, including guest folios and invoices.
Security & Safety:
Ensure the safety and security of guests and their belongings, reporting any incidents or concerns to management as necessary.
Ensure that all keys and access codes are managed according to hotel security procedures.
Assist in emergency situations, following hotel safety protocols.
Administrative & Miscellaneous Duties:
Perform general clerical duties such as answering phones, making wake-up calls, and maintaining a clean and organized front desk area.
Assist with handling guest mail, packages, and messages.
Ensure the front desk area is stocked with necessary materials, such as brochures, maps, and other information for guests.
Qualifications:
Education & Experience:
High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business, or related field preferred.
Previous experience in a customer service or hospitality role is highly desirable.
Experience with hotel property management systems (PMS) and reservation software is a plus.
Skills & Knowledge:
Strong communication and interpersonal skills, with a focus on customer service.
Ability to multitask and manage time efficiently in a fast-paced environment.
Attention to detail and accuracy in data entry and handling financial transactions.
Ability to handle guest complaints and resolve issues in a professional and effective manner.
Basic computer skills and proficiency with Microsoft Office applications.
Knowledge of hotel services and amenities, and the ability to promote them to guests.
Personal Characteristics:
Friendly, approachable, and professional demeanor.
Strong problem-solving skills and ability to think on your feet.
Ability to work independently and as part of a team.
Positive attitude and a genuine desire to assist guests.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Physical Demands:
Ability to stand, walk, and move around the front desk area for extended periods of time.
Ability to lift and carry up to 25-50 pounds when necessary.
Flexibility to work varied shifts, including weekends, holidays, and evening hours.
JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.